By Karis Cookson

INFORMATIONAL INTERVIEWS

• Marketing • Banking ***• Public Relations• Nursing/ Administration ***• Non-Profit ***• Hospitality

AREA I AM INTERESTED IN

1. Kathy Lytle

Associate Nurse Executive

VA Medical Center

2. Priscilla Hill

Supervisor, Branch Office

Navy Federal Credit Union

3. Morgan Cartusciello Director of Communication & Admin Team LeaderThe Church at Rancho Bernardo

INTERVIEWEES

VA Healthcare System

La Jolla, CA• Associate Nursing Executive• Clinical Services Director

• Why did I chose her?• Pull towards nursing.

• How did I get in touch with her?

KATHY LYTLE

About the VA:• Hospital for US veterans• Nationwide

Environment:• Minimal Decorations• Scrubs• Separated offices• Dull environment• Employees were very friendly and helpful

VA HEALTH CARE SYSTEM

Position Details• Nurse / Administrator

SKILLS NEEDED:• Life experience/ AA degree in nursing/ Doctorate in

Psychology

JOB RESPONSIBILITIES:• Performance appraisals/ contracts• Oversees nursing staff• Summarizes incident reports • Task oriented job

WHAT IS AN ASSOCIATE NURSING EXECUTIVE?

Kathy is passionate about her job.

Her favorite things about her job:

1. When she knows the veterans are being taken care of

2. Knowing the nurses are happy

3. Community feel of the VA

Common bond among the veterans

LOVE YOUR JOB

BOTTOM LINE: I would not want to work at a hospital as my first choice.

• I love helping others• I want a strong community• I would like a career that allows me to be more creative.• I need to use my language skills daily and as an

administrator in a hospital I am not likely to use them very often.

• I want to be as passionate in my future career as Kathy is as a Associate Nurse Executive.

ASSESSMENT

Navy Federal Credit Union

Sorento Mesa, CA• Supervisor, Branch Office

• Why did I chose Navy Fed?• I am a customer

• How I found her:• Branch location close to my house

PRISCILLA HILL

BACKGROUND• Largest credit union world wide• Services Military Personnel and their families• Top 100 places to work• Great benefits• Focus on development (employees)

ENVIRONMENT:• Open spaces/ well lit• Friendly/ welcoming employees• Business formal attire

NAVY FEDERAL

Position Details• Supervisor

SKILLS NEEDED:• BA Business & Economics• Working on her Master’s

RESPONSIBILITIES:• Constantly works in a team of the assistant manager &

manager• Talks with all team members “spot coaching”• Accounting/ finance oriented tasks

WHAT IS A SUPERVISOR FROM THE (BRANCH

OFFICE)

• Personal story: Angry Customer

Allow them to feel heard How can you partner with them and find a solution? Solve the problem

“YOU HAVE TO LISTEN BEFORE YOU CAN HELP

SOMEONE”

BOTTOM LINE: Yes I would consider working at Navy Federal

• I love what Navy Federal Stands for• Community & development is key

• I would prefer to do something less numbers oriented (a lot of accounting)

• I would like to use my language skills more often

ASSESSMENT

The Church at Rancho Bernardo

Rancho Bernardo, CA• Director of Communication & Admin Team Leader

• Why did I chose The Church?• I attend CRB• The environment

MORGAN CARTUSCIELLO

BACKGROUND• CRB started in an elementary school• Moved to where it is today• Started off with 20 people and now is outgrowing the

current building

ENVIRONMENT:• Personal/ warm/ creative environment• Offices very personalized

CHURCH AT RANCHO BERNARDO

Position Details• Director of Communication & Admin Team Leader• Assistant to the Lead Pastors

SKILLS• BA in Communication• Problem solving

RESPONSIBILITIES:• Oversees Admin team• Scheduling/ logistics• Partners with technology / social media• Communicates within departments, within the congregation, social

media, with the community & outside sources

WHAT IS A DIRECTOR OF COMMUNICATION

Every day is different:

• 75% of her job is interoffice/ social media communication• Technology is constantly changing• Must stay connected and up to speed with technology• Technology and social media is so prevalent in

communication• Technology & social media is an opportunity to reach

someone.

TECHNOLOGY IS COMMUNICATION

BOTTOM LINE: I don’t think I would like to work at CRB• I love the atmosphere and community aspect• Creativity• Helping people daily• Lacking daily language skills usage

• Love my church wouldn’t want to work for it.

ASSESSMENT

1. Love your job

2. “You have to listen before you can help someone.”

3. Technology is Communitcation.

NEXT STEPS: Do interviews in marketing, international banking and hospitality industries to continue to fine tune my career goals.

CONCLUSION