By,

Rutika Rajkumar Channawar

Business Process Outsourcing

CONTENT

Business Processes What is BPO? Why BPO? Types Of BPO Types Of Call Centers BPO In INDIA Advantages Disadvantages Major Players

BUSINESS PROCESSES

Marketing Finance HR Accounts Production

WHAT IS BPO?Outsourcing One Of The Business

Activities

Core Business

Partially core business

Noncore Business

Complete outsourcing

Mediumoutsourcing

Nonoutsourcing

Hiring another company to handle business activities for you.

Outsourcing the functions which are non core to the company.

Companies basically outsource:- F & A (Finance &

Administration) HR Functions Call Centers

Customer Services Accounting & Payroll

WHY BPO??

Improve Service Level

Reduce transactio

n cost

Reduce Implemen

tation Cost

Introduce Innovatio

n

Focus on core

business

TYPES OF BPO

Back Office Off Shore On Shore Near Shore

TYPES OF CALL CENTERS

On the basis of geography

Domestic

International

On the basis of process

Inbound

Outbound

WHY BPO IN INDIA???LanguageEducationQuality -

Communication - No pirated

productsCheap RatesHard Working

People

Educational System Cost Advantage Time/Distance Advantage English proficiency Government Support Labor Pool Development of software

ADVANTAGES

Productivity Improvements Cost SavingsImproved HRFocus on Core Business CompetencyIncreased Capability

DISADVANTAGES

Knowledge Disappears and is Transferred to the Outsourcing Partner

Poor Quality ControlRestoring Operations is ComplicatedLack of Loyal EmployeesReduction in Strategic Alignment

MAJOR PLAYERS

THNAK YOU!!!!!!!!!!!!!