BYOD at the Heart of Strategy

Mike Day

Director of Information Systems

Nottingham Trent University

Nottingham Trent University

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• 26,000 Students

• 2,500 Staff

– Lecturers

– Researchers

– Administrators

– 170 IT Staff

• 3 Campuses + Worldwide

• 6,500 Desktops (PCs and

Macs)

• 200+ Software Packages

• £200M Turnover Business

• £12M (6%) Annual IT Spend

• £4M+ IT Capital Spend

Bring a range of devices BYOD is not

new for us.

Also already bring a range of devices.

Complex

IT Focus = Business Strategy Focus

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BYOD plays to all our strategic objectives

Student Expectations…

Student expectations heightened by new fees:

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Professor Sir David Melville - Higher Education in a Web 2.0 World Report - March 2009

UUK - Higher Education: Meeting the Challenges of the 21st Century – January 2012

[Students are] making such adaptations [in their use of technology]

as are necessary for the time it takes to gain their qualifications…

The next generation is unlikely to be so accommodating.

In the coming years, rapid technological development will require

higher education institutions to continually review their approaches

to teaching and research methods.

Students expect to use their own devices...

Teachers need the same tools...

The Reality…

• 90%+ of our students already use a mobile device connected to our

Wi-Fi (Source: IS/SU GOATTS exercise)

• In 2010, teenage use of email dropped by 59% in favour of

communication by social networking (Source: ComScore)

• The average teenager sends 4,500 txts per month, but only uses 17

minutes of talk time (Source: HP)

• In 2013, most staff will bring their own mobile device to work and

expect to use it (Source: Gartner 83%, HP 56%)

• In 2013, mobile internet access will overtake static PC access

(Source: Apple)

• In 2014, 96% of internet traffic will be video (Source: Cisco)

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We've definitely seen these trends today.

Expanding Technology Ecosystem

• NTU National Student Survey Results – desire for:

– More access to PCs

– Latest specialist software

• But also better enabling technologies:

– More Internet and Wi-Fi

– More mobile services

• Views echoed in Student Union GOATTS exercise and College/School

Student Forums

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But, we are in transition, with students expecting (and getting)

excellent fixed technology and tecnologies that support mobility and

their own devices...

The Flipped Class Room and eLearning Stack

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From TED Video - Peter Norvig: The 100,000-student classroom

The nature of education is changing, which plays towards own devices...

Strategy Enabler – Positioning Information Systems

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The Butler •Secondary Service •Follower •Mechanical Customer Service •Don’t Hinder the Business

Measure Service Levels

The Entrepreneur •Integrated •Leading Edge •Full Customer/IT Engagement

Measure Strategy Focus

The Grinder •Isolated – What customer? •Stagnant •IT Cost Containment Only •Self-protection Governance •Continual Budget Reduction

Measure Technical

Reliability

The Team Player •Collaborative, Proactive

Customer Service •Mainstream

Measure Service Excellence

Strategic

Service

Tactical

Service

Business Led

IS Led

Adapted from

We started by positioning the IS department to lead and facilitate

BYOD

Experience

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We played to our experience in delivering cross-public sector shared

services and in using cloud services...

What do users want from BYOD? – Digital Nomads

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1. Mobile and Always Connected.

2. Self-sufficient - have their own

(superior!) equipment.

3. Virtual – location independent with

minimal impact on contribution.

4. Broad and meaningful personal and

professional on-line social networks.

5. Productive.

6. Off-line driven.

7. Balances (blends?) work and personal

lives.

8. Gives back – thinks beyond themselves

to causes and community.

9. Intellectually curious – constantly

experiments with new and better ways to

work.

Source: http://howtogetajobwith.com/have-you-got-the-gist-and-the-new-work-style/

We recognised that a fairly high proportion of our staff and students

were already innovators/early adoptors and set them up as role

models...

What do users want from BYOD? – Everyone Else

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• Encouraged Experimentation, Trusted Users • Senior Management Team iPad Trial • SMART Working Pilots – Collaboration between Estates, HR and IS • Library • Employability Hub • School of Arts and Humanities

• Major Projects e.g. Superlab

We used a range of other initiatives to establish and promote BYOD

principles amongst other service consumers...

Spot the Difference

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Employee Owned Employer Owned

We took a strategic decision to treat all mobile devices regardless of

whether we bought them or not as BYOD...

BYOD Key Components• Mobile and Computer Use Policies

• Exchange Active Sync – enforces Device PIN

• Minimised MDM – SOTI

• ForeScout - Device and Role Posturing

• Ubiquitous Wi-Fi

• App Recommendations:

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• App Development

Usability versus Security Balance

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• Mapping Info to User Needs

• Segregate Sensitive Info

• Manage Risk - Risks not New

• Use What We’ve Got –

Exchange ActiveSync

• Open as possible

• Minimise MDM

UserIS

Changing Support Model

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More Device Choice

More Security Responsibility

More Self-help Support

More Local Funding

More Individual Support

Adapted from

support.ntu.ac.uk – Socialising Support

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Changing Support Skill Set

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• Service Development Action Plan – Project: ELEVATE

• Focus on developing junior leaders – Team Leader Training Needs

Analysis, ‘Leading from the Middle’ Programme.

• Analysis of Future Skill Inventory and Capabilities – incorporate

transition into development and budget plans.

• Workforce planning.

• Employ Recent Graduates!

Challenges

• Web Conferencing is too hard.

• Wireless Presentation.

• Funding the Transition.

• Filling the ‘5%’ Gap – e.g. Excel formula and formatting on iPads

• Keeping up!

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BYOD at the Heart of Strategy

Mike Day

Director of Information Systems