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EXECUTIVE SUMM RY
This report consists of two parts: the organizational part
exploring the different dimensions of
the work experience attained from the internship opportunity at
Citibank, N.A., Bangladesh
and a research part revolving the concept of Business Process
Reengineering.
Citigroup is the prominent global financial services company
with some 200 million
customer accounts in more than 100 countries. Citibank NA. is a
descendant of City Bank of
New York which traces back to 1812. The City Bank of New York
has changed successively
to First National City Bank in 1968 and to Citibank, NA., in
1976. Citibank N.A. commenced
in Bangladesh during 1987, with the opening of a representative
office. Citibank N.A. opened
its first full-service branch in Dhaka, the capital of
Bangladesh, on June 24, 1995.
With a mission to work tirelessly in creating the best outcomes
for their clients and customers
with customers with financial solutions that are simple,
creative and responsible they base
their performance on common purpose, responsible finance,
ingenuity and leadership. The
entire organization can be viewed as a three-tier entity
encompassing the customers with the
first one being closest. Corporate Bank, Global Transaction
Services (GTS), Treasury Sales
and Trading Financial Institutions and some other departments
comprise the whole of
Citibank, N.A., Bangladesh. as of now the company is in a good
position but with strong
competition in the market arising from both foreign and local
banks.
Cash management operations department in Citibank, N.A. deals
with the backend part of the
bank. The work of department unit involves a lot of data
entries. Every transaction needs to
be recorded, calculations need to be made and all accounts need
to be updated. This is a
tedious process which needs to be done every day. Citibank, N.
A. continuously aims to find
innovative ways for a systematic process to makes the
transaction and data management
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faster through business process re-engineering. Business process
re-engineering (BPR) is
defined as the search for and the implementation of radical
change in business process to
achieve breakthrough results. Since the emergence of BPR a large
number of software tools
have emerged to help BPR efforts. BPR using information
technology (IT) helps to improve
the performance of the employees in Citibank, N.A. After
analysing it was found out that the
employees of Citibank, N.A, are not satisfied with their current
IT System. They believe that
their current IT system does not enable them to work
independently and therefore an
improvement is necessary in current IT system. These findings
show that there is a positive
effect of BPR implementation using IT on the performance of the
employees in Citibank,
N.A.
