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• Character & Social Skills on August 12, 20141
• Church Etiquette on August 19, 20142
• Table/Dining Etiquette on August 26, 20143
The Complete “Charmed” Series
OBJECTIVE:PROVIDE YOU WITH A FOUNDATION IN ETIQUETTE SKILLS SO YOU WILL PRESENT YOURSELVES WITH CONFIDENCE AND GRACE IN ANY SOCIAL SETTING.
Meeting & Greeting
• Meeting People and Making Introductions
• Remembering Names• Shaking Hands• Smiling• Conversation Skills• Maintaining Eye Contact“Don’t forget to show hospitality to strangers, for some who have done this have entertained angels without realizing it.” Hebrews 13:2 NLT
Communication & InformationTelephone/Cell Phone Etiquette
• Making & Answering Calls
• Taking Messages• Leaving Messages• Wrong Numbers• When and Where NOT
to Talk or Text• Length of Phone Calls
Social Media• Is it true? Is it
necessary? Is it kind?• Experience now, share
later• Keep it real – the real
“you”• Act, don’t react• Respond with your full
attention• Know when to let it
go!
Keeping Up Appearances
Non-Verbal Cues• Posture• Standing, Walking,
Sitting• Facial Expressions• Gestures and
Mannerisms• Listening Skills• Time Management
Personal Appearance• Grooming• Personal Hygiene• Hair and Nails• Skin Care and Make-
up• Clothing• Accessories
Character Counts!
Public Conduct:• Be Respectful at All Times• Watch Your Tone and Volume• Don’t Handle Private Affairs in Public• Be a Lady and Allow Others to Treat
You as One• Gentlemen, Is Chivalry Dead?• Practice Common Courtesy
Being a Gracious Hostess or Guest
• Sending and Receiving Invitations• RSVP – What does it mean?• Punctuality and Knowing When to
Leave• Be Helpful• Socialize!• Don’t Eat and Run• Gifts – Giving and Receiving• Thank You Notes