CURRICULUM-VITAE

Ashok VermaVillage MajhiathP.O Balhra Teh SarkaghatDistt Mandi (H.P)-175033Contact No 09817139423E-mail-ashokverma167@gmail.com

CARRER OBJECTIVE

To join a reputed hotel company, which provides a healthy environment, for young achievers like me to show case my talents and expertise. I am innovative, open to suggestions, responsible, reliable and dedicated.

DUTIES & RESPONSIBILITIES:

Upon Check in, ensure that the guest completes his registration card completely and legibly, and that the guest is assigned a room of the type and the rate indicated on the reservation.

Be thoroughly Knowledgeable of all Policies and Procedures and systems used in each sector of the Front Office.

Accommodate Guest ‘special requests whenever possible assist in pre-registration and room blocking whenever necessary.

Stay up to date on room rates, Special Packages, Discounts and how to handle each.

In case of walk in, the Guest Should be sold a room with Highest Possible Select and Block the Rooms for the VIP's and Regular Guests, and

coordinating with the Housekeeping Department for the for the proper preparation for these Rooms.

To Inspect the VIP's Arrival's Rooms Before arrival Time, and to make sure that everything is ready, by checking Fruit basket, amenities, Mini bar …..etc.

Ensure that Credit Extended to Guests is strictly controlled and that the Mode of Payment is clearly understood within the limits of the Hotel Credit Policy.

Constantly review the Expected arrivals for the day to identify possible no show in order to maximize room utilization.

To use the up-selling techniques in order to maximize the room revenue. Review the No Show's from the previous day to ensure that the Billing or the

action taken is appropriate.

Develop a working Knowledge of the Reservation Department, Take same reservations, and be aware of cancellation procedures.

Maintain the Cleanliness and neatness of the Front Desk Area at the all times. Handle all the internal and external calls and provide the information as per

standard Understood and use properly the Mail, Parcel, Massage Delivery. Being Knowledgeable of all the Credit Cards and Cashing Polices, and how to

handle Cash properly and efficiently. Develop Knowledge of the Rooms Locations, Facilities and Types.

SKILL PROFILE

Interpersonal Skill

I can motivate people and encourage harmonious relationship as team member. Effective communication skills drive me to understand guest needs and develop interpersonal relations leading to guest satisfaction.

COMMUNICATION

Good communication skill gained from working on team projects during my course of duty and while Working has involved different roles which have developed negotiation and persuasion skill

LANGUAGES

Hindi, English and Punjabi.

COMPUTERS

Knowledge of Computer Fundamentals, MS-Office and Internet.

WORKING EXPERIENCE

1 Legend Sarovar Portico Baddi (H.P) Job Profile : Working as Sr. Front Office Associate

Duration : July 2014 to Till Date Departments Covered : Front Office (Front Desk and Reservations)

2 Legend Sarovar Portico Baddi (H.P.) Job Profile : Worked as Front Office Associate Duration : April,2013 to April,2014 Departments Covered : Front Office (Front Desk and Reservations )

3 Orchard Resort Lonavla (Maharashtra) Job Profile : Worked as Front Office Associate Duration : Sep,2011 to Dec 2012, Departments Covered : Front Office (Front Desk and Reservations )

4 Fortune Kences (Andhra Pradesh Tirupati)

Job Profile : Worked as Trainee Duration : Feb,2011 To June.2011 Departments Covered : Front Office (Front Desk and Reservations )

EDUCATION QUALIFICATION

10th from H.P Board of school Educations Dharamshala.10+2 from H.P Board of school Educations Dharamshala.One Year Diploma in Computer Applications(B.A.) Graduation from Himachal Pradesh University Shimla H.P.One Year Diploma in Hotel Management from Bhart Institute of Hotel Management Dharamshala.

HOBBIES AND INTERESTS

Traveling, interacting with peoples and Sports.

BIOGRAPHICS

Fathers Name Sh. Lekh RamDate of Barth 20th Sep 1986Marital Status MarriedSex MaleNationality Indian

Declaration: - I hereby declare that above mentioned information is true to the best of my knowledge & belief.

Date………….

Place………… (Ashok Verma)