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• What is Collaboration

What did it used to mean?

What does it mean now?

• Simple ways to use Collaboration

• BE6000 overview

• Q&A

C97-692639-00 © 2011 Cisco and/or its affiliates. All rights reserved. 3

• Working behind a desk

• A telephone conversation

• A phone on the desk

• A mobile in the pocket

• Voicemail & leaving messages

• Travelling to meetings

• Conference calls

• Face to face meetings

• Flying & Driving to meetings

• Emails & full Inboxes

PBX

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• Working anywhere

• Video on every call

• Fast response with Presence and

IM

• Mobile Clients

• Interactive Web Conferences

• Telepresence

• MORE - Face to face meetings

• LESS - Flying & Driving to meetings

• Enterprise Social software

• Flexible working

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Simple Ways Use Collaboration

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Understanding what Collaboration

means to you:

Job Types

• Location & role?

• Primary communication type?

• Secondary communication type?

• How could you enhance their

communication capabilities?

Cisco Solution:

• Cisco has a range of devices to meet

all locations & roles

• Devices & applications share common

interface for ease of use

• Devices are licensing so customer have

the choice to select what they need for

any given scenario

White Board

User type and devices

C97-692639-00 © 2011 Cisco and/or its affiliates. All rights reserved. 7

Customer Scenario :

• BYOD

• Collaboration

Solution

• Cisco BYOD Security

• Jabber Mobile client

Benfits

• Fully secure policy based security

• Reduced capital expense

• Remote control of devices & content

• Users get the devices they want &

access to key information

Cisco Unique

• Security for ISE for BYOD

• Available on any device operating

system

White Board

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Customer Scenario :

• Customer is paying to maintain multiple

PBX in distributed network

Solution

• Cisco Collaboration BE 6K

• Cisco Borderless Routing & Switching

Benefits

• One seamless solution across all sites

• Centralised costs & hardware

• Centralised administration

• Local redundancy where required

• Can start basic and add fulls

Collaboration later

Cisco Unique

• Cisco is the only vendor to offer a true

end to end solution in this scenario

White Board

Mobile Workers

Private/Public

WAN

White Board

Main Site with BE 6K

Branch Site with

Redundancy

Branch Site no

Redundancy

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Customer Scenario :

• 1) Video everywhere

• 2) Changing travel policy

• 3) VOD & “You Tube” communications

Solution

• 1 & 2) Cisco Telepresence

• 3) TP & Cisco Show & Share

• Approach through CXO, marketing & IT

Benefits

• Building better relationships

• Improved up stream & down stream

productivity

• Quicker time to market

• More travel budget

Cisco Unique

• Cisco Show & Share

• Quality of experience for video

White Board

2)

1) Remote Expert

More customer & supplier facing time

New ways to consume & communicate 3)

vs.

Internal Travel vs. Customer facing Travel X $$

Expert per

region Local Site:

• Banking

• Education

• Health

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Customer Scenario :

• Need to retain PBX investment

Solution

• Add Cisco Soft client to PBX

• Cisco Collaboration BE6K

• Jabber desktop client

Benefits

• Sweat current PBX asset & handset

• Users gain the ability to IM & dial from

screen

• Users can migrate to new platform

when required

• Can add full collaboration later

Cisco Unique

• “Extend & Connect” PBX Integration

• NEW Low cost entry point

White Board Extend & Connect

PSTN

PBX Voice

Gateway

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Customer Scenario :

• Improve customer experience

• Track customer service

Solution

• Cisco Customer Collaboration

Benfits

• Use customer service index to drive

key teams

• Differentiate from the competition

• Increase revenue

• Maximise resources

• Address “80-20” ratio and tackle lost

customers

Cisco Unique

• Co-resident deployment on BE6K

White Board

Outgoing

Campaign

CCX Add Report on Key

Team & KPI

Key Customer facing team & KPI for

Business

+80% Incoming Calls

$$$

Rev.

Stream

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Customer Scenario :

• Improving Customer experience

Solution

• Deploying Customer facing IM

• Cisco Jabber & SDK

• Cisco Customer Collaboration

Benfits

• Improved metrics

• Improved customer experience

• Increased sales

• Differentiation from competitors

• Improve internal communication

Cisco Unique

• Cisco End to end solution

White Board

Customers can IM

Business Anywhere

for information and

updates

Business Key

Mobile Workers

can IM to get

instant response

and answers for

customers

Key Business

Teams

Enabled to

receive IM from

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Customer Scenario :

• Offer Flexible working to key members

of staff in areas of the business with

high staff turnover

Solution

• Cisco Home working Solution (CVO)

• Cisco Collaboration

• Cisco Security Portfolio

Benefits

• Business retains key and most

experienced staff

• Business gets more flexible workforce

• Staff save money on travel and

effectively get a pay increase

Cisco Unique

• Cisco End to end solution

White Board

Does Home Working Mean

This?

• Poor VPN connectivity?

• No visibility of people?

• I’m available on my Mobile? Cisco Router to

Provide Secure VPN

with no Token needed

Video Options:

• Laptop Jabber

• Cisco Phone

• Cisco EX90

2 x Key Home Working

Applications:

• Webex for meetings

• Jabber for IM

Secure Remote

Working Across

the Internet

Cisco ASA Provide multiple

secure connections to all home

workers

White Board

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Customer Scenario :

• Keep PBX for now

• Add Collab service to PBX in Cloud

• Try Video, IM and sharing

Solution

• Cisco Webex Meeting centre

Benfits

• Retain PBX & sweat asset

• Experiment with Video, IM & sharing

• Reduced travel costs

Cisco Unique

• Webex is number 1 global market

leader

• Simple interface requires little training

• Cloud based so no capital expense

White Board

Webex-aas

from the

Cloud

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Average

Customer

Size

Fe

atu

res/

So

lutio

n F

lexib

ility

0-20 100-250 250-350 350-500 450-1000 20-50 50-100

Cis

co

Co

lla

bo

rati

on

Clo

ud

(Cis

co

We

bE

x C

lou

d &

Cis

co

HC

S)

Cisco Business Edition 6000

(On-premise)

Delivering Consistent End User Experience

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SIP Provider

Cisco Business Edition 6000

PoE Switch

Voice Gateway

(Cisco ISR)

Optional Clustering

(across WAN or within LAN)

Up to:

• 1,000 Users

• 1,200 Devices (MD Server)

• 2,500 Devices (HD Server)

• 1,000 Voicemail Boxes

• 100 Contact Center Agents

• 1,000 IM Users

• 25 Attendant Consoles

• 50 Sites

• High Availability, LAN or WAN

• Survivable Branch

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BE6K is Single Collaboration Server for Voice, Video & IM

ON PREMISE

Unified Communications

TelePresence Collaboration

Applications

Customer Collaboration

ON PREMISE

TelePresence Collaboration

Applications

Customer Collaboration

25 to 1000 Users

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Unified CM +

Unity Connection +

Prime Unified Provisioning

Manager

Base Configuration

Unified CM +

Unity Connection +

Prime Unified Provisioning

Manager

Unified Presence

Add on-premise

IM, Presence, UC Clients

Attractive, low-entry point starter bundles bundles

Bundles include: Server, Application software, UC virtualization software and provisioning manager

Maximum of 5 applications supported on the server

Spare virtual machine can be used for UxAC, UCCX

Add redundancy by purchasing second bundle

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3900

Series

Basic Voice

Communications

Endpoints

Advanced

Business

Communication

Endpoints

Business

Communication

Endpoints

Advanced

Professional

Media

Endpoints

Advanced

Collaborative

Media

Endpoints

8900

Series

9900

Series 7900

Series 6900

Series

Video

Personal &

Immersive Media

Endpoints

EX Series

and CTS

Systems

Cisco Jabber On Any Device

Virtualization Experience Clients

From basic to high-quality, multi-media communications enhanced viewing, streamlined user experience.

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INT

EG

RA

TO

RS

Q

UIC

K S

ET

S

VE

RT

ICA

LS

Solution Platforms

For custom and industry applications

CTS 500

MX Ser ies

Mobi l i ty

TX 1300 Ser ies

TX 9000 Ser ies

PROFILE Ser ies

EX Ser ies

Profile 65 Single or Dual

Profile 55 Single or Dual

Profile 42 MX300 and MX200

TX9000 TX9200 Active Collaboration Room

TX1310-65

500-32 EX90 EX60 Jabber Video for

TelePresence

Codec C90 Codec C60 Codec C40

SX20 Quick Set

Healthcare & Education

Pers

onal

Multip

urp

ose

Imm

ers

ive

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Unifying presence, IM, voice, voice messaging, desktop sharing and conferencing capabilities securely into one client on your desktop, mobile, or tablet device.

All-in-one UC Application

Presence and IM

Voice, Video, voice messaging

Desktop sharing, conferencing

Collaborate from Any Workspace

PC, Mac, tablet, smart phone

On-premises and Cloud

Integration with Microsoft Office

Best desktop collaboration experience with Public IM and Presence options

Rich, Real-time

Communications

Jabber

One-one One-to-few Real-Time

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Enterprise

Call Control

Contact

Search

Rich

Presence

Instant

Messaging,

Group Chat

User Management

& Authentication

Business

Video

Web/Desktop

Collaboration

Conferencing

Visual Voicemail

App

Integration

(MS Office) Remote Access Medianet

(MSI)

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Hunt Group Contact Center Attendant Console

Customer call is transferred to the next extension in the group until answered

“lack of consistency required us to introduce a live person”

Customer call is answered by an attendant who directs the call with the help of a desktop GUI

“We were losing sales from long hold times, and frequent call transfers”

IVR self-service for account status

Screen pop and CRM integration for centralized customer info

Integrated reports reveal opportunities to improve the customer experience

© 2012 Cisco and/or its affiliates. All rights reserved. 24

Sophistication Meets Simplicity

Complete • End-to-end solution provides right-sized

collaboration capabilities for every user; unrivaled

in the industry

Affordable • Right-priced, lowers TCO with server

consolidation for reduced hardware footprint,

power, and cooling

Simple • Deployment flexibility streamlines operations and

administration through unified provisioning and

automated licensing

Interoperable • Multiple Third-Party and legacy telepresence

devices link seamlessly to form a true

collaboration platform

Highly-Available • Optional server offers redundancy and Survivable

Branch (SRST) providing peace of mind

Scalable • Easy upgrades, smooth migration path; ROI with

agility and highest investment protection; grows

with the pace of the company

Mobility

Any Device Connectivity

Unified Communication

s

Web Conferencing

Purpose-built Collaboration

Telepresence

Customer Collaboration Voice Messaging & Paging

Mobility

Third-Party and Cisco UC/Collaboration

Application Integration

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Cisco Unity Connection

For voicemail, automated

attendant

Cisco Jabber

For instant messaging,

presence Cisco Unified Contact Center

Express

For customer care

Cisco Business Edition 6000 on Cisco UCS® C220 M3S

Rack-mount Server Solutions

Two Model Options:

8 UC / Collaboration, 1 Management, 2500 Devices

4 UC / Collaboration, 1 Management, 1200 Devices

Concurrently Support Multiple Applications

Cisco Emergency Responder

For emergency services

Cisco Unified Communication

Manager

For call control, native call queuing

Cisco Prime Collaboration

Provisioning, administration,

management

Cisco TelePresence® Video

Communication

For H.323 interoperability, B2B

Cisco WebEx Meetings

For conferencing, Cloud service

Cisco Paging Server

For point- to-point, group paging

Industry-Leading Solution Supports

1000 Users, 50 Sites, 100 Customer Care Agents

Addition of New High-capacity Server Model, Supports 9VMs, 2500 Users, Third-

Party and Cisco UC Applications

Cisco Unified Attendant

Console

For call routing, distribution

Cisco Developer Network (CDN)

For Third-Party, other Cisco UC

co-resident applications

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• Work effectively, wired or wireless

• Single business number reach, single voice mailbox

• Desktop and cell phone pickup

Seamlessly move calls between mobile devices and desktop phones

• Mobile collaboration

Extension mobility

• IP phone VPN clients for remote workers

WIRED WIRELESS

Cisco Unified Communications Delivers Richest Experience for Any User, on Any Device, from Any Location

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• Cisco Business Edition 6000

• Cisco Business Edition 6000 Docwiki

• Cisco Business Edition 6000 Ordering Guide

• Cisco Business Edition 6000 Hands-on Lab

• Cisco Quick Pricing Tool

• Cisco Business Edition 6000 Support Community

• Partner Resources

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Get more here: www.cisco.com/go/be6000

Talk to us: http://cisco.com/go/be6ksupport

It’s time to bury that outdated telephony!

https://communities.cisco.com/videos/10710

Turning the Spotlight on Cisco Business Edition 6000!

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Q&A