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CA End-to-End Management
Service Assurance
Fred SimDirector, ASEAN
2 May 4, 2015 [Enter presentation title in footer] Copyright © 2007 CA
End-to-End Fault and Performance
Network
InfrastructureSystems &
Virtualization
Applications &
Databases
Alert System
+
HelpDesk
System
Web Reporting and Service Management
Usage b
y T
ech S
upport
Com
mand C
ente
r Monito
ring
Customer
Element Managers
Fault Management
Performance ManagementCEM eHealth
SpectrumCA
Service
Desk
Insight | NSM/VPM
Oblicore / Service Assurance
Introscope
NetQos
4 May 4, 2015 [Enter presentation title in footer] Copyright © 2007 CA
CA’s End-to-End Management Solution
End User
FirewallInternet
SwitchRouter
Load
Balancer
Identity
Manager
Web ServersApplications
Enhanced End User Experience
Network Performance / Availability
Application Performance/Availability
SPECTRUMSystem Performance/Availability
CEM
SAP
PSFT
Siebel
3rd Party
applications
Virtualize
Databases
Mainframe
Database
Introscope
eHealth Unicenter
5 May 4, 2015 [Enter presentation title in footer] Copyright © 2007 CA
CA’s End-to-End Management Solution
Customer Experience Manager Introscope
UnicentereHealth SPECTRUM
Service Assurance Manager
Spectrum - Fault Management
Fault Management
> Topology with RCA
> Extendable Root Cause
capability
6 May 4, 2015 [Enter presentation title in footer] Copyright © 2007 CA
Alarm Management
> Alarming with Symptom
Diagnostics
Spectrum - Fault Management
Configuration Management
> Capture configuration
changes and restoration.
> Report on configuration
chances.
7 May 4, 2015 [Enter presentation title in footer] Copyright © 2007 CA
Reporting
> Asset Details Reporting
> Incident & Event Reporting
eHealth - Performance Management
Performance Reporting
> Detailed device based
performance reports to
service level reports
> Hundreds of pre-templated
reports.
8 May 4, 2015 [Enter presentation title in footer] Copyright © 2007 CA
Customize Reporting
> Web-based report
customization
> Automated Scheduled
Reporting
eHealth - Performance Management
Pro-active Management
> Intelligent threshold based
pro-active alarms.
> Historical baseline trending.
9 May 4, 2015 [Enter presentation title in footer] Copyright © 2007 CA
Consolidated Alarm
> Consolidation of Alarms
into Spectrum
> Web-based reporting from
eHealth performance
NetQos - Traffic Analysis
> Visibility into the protocols,
hosts, and conversations.
> Enabling NetFlow or IPFIX on
key aggregation points
> Does not require probes.
10 May 4, 2015 [Enter presentation title in footer] Copyright © 2007 CA
> Monitoring and assuring
Quality of Service (QoS)
> Reports available on Web
Interfaces.
> Ability to set thresholds.
Wily CEM - Client Application Performance
> Align “Business Impact”
value to successful and
unsuccessful transactions
> Work to resolve mission
critical issues first
11 May 4, 2015 [Enter presentation title in footer] Copyright © 2007 CA
> Shows customer experience data
through a percentile distribution
> Metrics provide true a representation
of the end-user experience
Wily Introscope - Application Performance
> Performance degradation
impacting applications.
> Predict problems before
customers are impacted
12 May 4, 2015 [Enter presentation title in footer] Copyright © 2007 CA
> Ability to monitor LDAP or
database interaction.
> Performance degrades as
more users & data is added.
Oblicore - Performance Dashboard
> Standardisation of
Services and Contracts.
> Automation of Monthly
Client Reporting.
13 May 4, 2015 [Enter presentation title in footer] Copyright © 2007 CA
> Build and Forecast
Accurate Service
Costings.
> Real Time Visibility.
14 May 4, 2015 [Enter presentation title in footer] Copyright © 2007 CA
Command Center Interfaces
Infrastructure Topology Alarms
End User Performance Application PerformanceNetwork/Server Performance
Business Services
15 May 4, 2015 [Enter presentation title in footer] Copyright © 2007 CA
Building a Network Operation Center
Infrastructure Topology Alarms News
