CACCRAOCACCRAOTown and CountryTown and Country

May 3-6, 2009May 3-6, 2009

A&R A&R

““Myths and RealitiesMyths and Realities””

Peter Fong, VPSSPeter Fong, VPSS

San Diego Miramar CollegeSan Diego Miramar College

Rules of EngagementRules of Engagement

Be kind in workshops…presenters are Be kind in workshops…presenters are NOT getting paid.NOT getting paid.Be kind to vendors…vendors are people Be kind to vendors…vendors are people too. Don’t just get their stickers, steal their too. Don’t just get their stickers, steal their pens, calculators, stress toys,candies,etc.pens, calculators, stress toys,candies,etc.We need them to survive and they support We need them to survive and they support you and CACCRAO!you and CACCRAO!They a look at what they are offering and They a look at what they are offering and see if it makes sense for your college.see if it makes sense for your college.

Questions???Questions???

Let the Let the games games begin!!!begin!!!

MYTHSMYTHS We sit by our phones waiting for students to call.We sit by our phones waiting for students to call.

We make up rules just to make students’ lives hard.We make up rules just to make students’ lives hard.

Students will get their way if they yell loud enough or threaten to go to the Students will get their way if they yell loud enough or threaten to go to the President.President.

Students don’t need a picture I.D. because we helped them last semester Students don’t need a picture I.D. because we helped them last semester and should remember who they are.and should remember who they are.

We should be able to give students their grades over the phone, but still We should be able to give students their grades over the phone, but still protect their identity.protect their identity.

It is our fault when students are dropped for non-payment , when THEY were It is our fault when students are dropped for non-payment , when THEY were the ones who forgot to pay.the ones who forgot to pay.

A “hand carry” transcript means we are going to hand deliver their records to A “hand carry” transcript means we are going to hand deliver their records to the recipient.the recipient.

A “rush transcript” will be ready immediately (i.e. 1 min.)A “rush transcript” will be ready immediately (i.e. 1 min.)

MYTHS (con’t.)MYTHS (con’t.)We are mean & we don’t care.We are mean & we don’t care.

We know everything under the sun.We know everything under the sun.

We’re open 24/7 just like 7/11.We’re open 24/7 just like 7/11.

We remember all the students we helped.We remember all the students we helped.

We’re “who to take.com”We’re “who to take.com”

The public thinks that they pay our salary so they The public thinks that they pay our salary so they can talk to us which ever way they want & get what can talk to us which ever way they want & get what they want.they want.

The parents can ask us to spy on their kid(s).The parents can ask us to spy on their kid(s).

The parents can talk to us like we ARE their The parents can talk to us like we ARE their children.children.

CHALLENGESCHALLENGES

How to handle an appeal?How to handle an appeal?

Start by saying…I want to help you and I want Start by saying…I want to help you and I want you to be happy. But, if Title 5 tells me I you to be happy. But, if Title 5 tells me I cannot do it…please understand.cannot do it…please understand.

Follow that with…”all reasons for a Follow that with…”all reasons for a student/instructor/dean not doing something student/instructor/dean not doing something are understandable (we all make mistakes) are understandable (we all make mistakes) and ALL promises of never doing this again and ALL promises of never doing this again are noble…but, the answer is still NO……. are noble…but, the answer is still NO……. Title 5 …said with a sheepish smile.Title 5 …said with a sheepish smile.

CHALLENGES (con’t.)CHALLENGES (con’t.)

How to deal with late grades?How to deal with late grades?

GUILT!!! Keep a folder with all the flyers and GUILT!!! Keep a folder with all the flyers and emails that were sent to them with dates on emails that were sent to them with dates on them. Tell them…”let me check with your them. Tell them…”let me check with your dean to see if your email is functioning or not.” dean to see if your email is functioning or not.” Also…”should I direct the student calls to Also…”should I direct the student calls to your cell phone or should I just redirect them your cell phone or should I just redirect them to your dean or VP?”to your dean or VP?”

RealityRealityYou have an awesome responsibilityYou have an awesome responsibility You solve problems to help students, instructors, You solve problems to help students, instructors,

administrators everyday you work.administrators everyday you work.

You have to be proud and stand proud. You have to be proud and stand proud. Don’t belittle yourself or the job you do.Don’t belittle yourself or the job you do. ““No one can make you feel inferior withoutNo one can make you feel inferior without your permission” your permission”

----Eleanor Roosevelt----Eleanor Roosevelt

You are an EDUCATOR! You are an EDUCATOR! You are there in the beginning and you are there at the You are there in the beginning and you are there at the

end...oh, how about all along the middle of the journey too.end...oh, how about all along the middle of the journey too.

If you want to be in Administration…If you want to be in Administration… Apply or continue your education to qualify. Apply or continue your education to qualify.

If you just need a few more units…GO GET YOUR UNITS!If you just need a few more units…GO GET YOUR UNITS!

You will get knocked downYou will get knocked down Be smart, stay positive…get back up!Be smart, stay positive…get back up!

Words of WisdomWords of Wisdom

We’re in it We’re in it TOGETHERTOGETHER!! Take care of each other…no one else will.Take care of each other…no one else will.

Always promote A&R and the service you Always promote A&R and the service you provide…have a positive presence on campus.provide…have a positive presence on campus.

Be Be PRO-ACTIVEPRO-ACTIVE - get on committees & have - get on committees & have your voice heard.your voice heard.

Do not underestimate yourselves, you know Do not underestimate yourselves, you know more than you think!more than you think!

““People are dumb” --- Stacy Fong, at age 12.People are dumb” --- Stacy Fong, at age 12.

Words of Wisdom (con’t)Words of Wisdom (con’t)

Have fun!Have fun! Don’t take things too seriously.Don’t take things too seriously.

Remember…you are the most powerful Remember…you are the most powerful office on campus…you control time!office on campus…you control time!

If you get stuck…think If you get stuck…think Title 5Title 5..

Keep your extenuating circumstance Keep your extenuating circumstance

petition nearby. petition nearby. :o):o)