Hospitality · cafes, nightclubs, hotels, B&Bs, gyms, spas. Included: • 2014 Dual core touch screen • Award winning hospitality software • 80mm receipt printer • High quality

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Hospitality

Trusted by 10,000+ businesses #1 Rated EPoS System

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About Us ...................................................................... 3

The Complete Solution ............................................ 4

Simple To Use Till....................................................... 6

Customisable Dashboard ........................................ 8

Remote Service .......................................................... 9

Table Management ................................................... 10

Employee Management and Security ................... 12

Remote Management ............................................... 13

Stock Control .............................................................. 15

Sales Reporting .......................................................... 17

Accurate End Of Day ................................................. 18

Accounting and Payroll............................................. 19

Effortless Product Management ............................ 21

Build Customer Loyalty ............................................ 23

App Store ..................................................................... 25

Chip & Pin Integration .............................................. 26

Caller ID Integration .................................................. 27

Additional Hardware ................................................. 28

Support and Training ................................................ 30

Contents

Trusted by 10,000+ businesses

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About Us - Meet the team

“I started Epos Now because I was a frustrated business owner. It’s just not enough for EPoS systems to accept transactions, deliver receipts, create reports and be ludicrously expensive. They should be affordable, make life easier, make your customers happier and be accessible from anywhere.”

Jacyn Heavens, Founder

Over £3,000,000,000+transactions processed

Eighty Five +employees

350% averagecompany growth year on year

103 Countriesusing our system

Trustedby over 10,000 businesses

Highest ratedPOS company online

We areNumber 1

“We treat our staff like our best customers” - Jacyn Heavens, Founder

http://www.eposnow.com/contact-us

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The Complete Solution

Complete systems for just £1199 or £15 a weekPay upfront or spread the cost monthly. We provide everything you need to trade with no hidden costs. Perfect for bars, restaurants, cafes, nightclubs, hotels, B&Bs, gyms, spas.

Included:• 2014 Dual core touch screen• Award winning hospitality software• 80mm receipt printer• High quality all metal cash drawer • 12 month warranty• Configuration & Installation

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#1 Rated EPoS System

#1 rated Hospitality EPoS system


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Touchscreen

The ProA15 has a large 15” touchscreen which allows the till interface to be bigger and easier to interact with when processing

transactions. The touchscreen has been built to improve on sensitivity and accuracy since we use infrared

technology rather than the traditional 5-wire resisitve design.

Processor Speed

The ProA15 comes with an Intel Celeron, desktop grade processor as standard with 2GB of DDR3 RAM. This best-in-class processor provides the power to ensure that your terminal

doesn’t feel sluggish or unresponsive and makes it 60% faster than the

current industry standard.

Modular

The ProA15 can be easily upgraded to include a magnetic card reader and a customer display pole. These are

integrated so no extra space on your counter is required.



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You need to control your business without compromising your quality or speed of service. Our system delivers fast close tender keys, rapid reordering functions and quick tab-to-table order transfers. Our system will ensure every item is sold for the correct price when ringing items using a touchscreen with preset price keys. Your staff will stop charging the wrong price (and/or stop guessing), and you can change those prices easily. Staff members can quickly switch between orders and can even be prompted to upsell and cross sell with the inclusion of popup notes. Our system is so intuitive that a staff member can be fully trained in 15 minutes.

Simple To Use Till Uncompromising speed and service

Fast close tender keys Quick and secure login



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Fantastic customer service! A great attitude towards us as customers, a feeling of wanting to work with us to help with our issues. Gave honest answers, didn’t make things up if they didn’t know but made notes to find out and come back to us.

Rob Howard - Youth Hostel Association

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Access and create customisable dashboards to get an instant overview of your entire business and receive real time product, sales and employee information on any device. Dashboard options include profitability, revenue, staff or product analysis by individual location, staff or the whole business.

Customisable DashboardGet an instant snapshot of your sales and stock

Instant access to sales data View bestselling products



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Using a combination of kitchen/bar printers and handheld ordering tablets your speed of service and staff productivity is rapidly increased. Save your staff from having to waste time going back and forth to a fixed terminal, improve your operation by order taking at tableside and more accurately recording orders and seat numbers, and manage functions such as stock takes on the go.

Staff can also explain and sell menu items and promotions, and with access to specials and ingredients, can provide instant answers to customer enquiries. This will instantly boost customer satisfaction and enable staff to upsell and cross-sell in the moment rather than wasting that time running back and forth to the kitchen or bar.

Remote ServiceServe more customers, generate more revenue



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Our advanced table management system is completely customisable to your floor plan to ensure better customer service and staff productivity. Even if tables or chairs need to be moved around from night to night, changes can be made to the floor plan instantaneously using the drag and drop functionality, easing the job for hosts, servers, and managers and allowing them to focus on what matters most - the customers.

You can even split and transfer the bill between tables. Reservations can quickly be allocated to ensure no double bookings and the number of covers and bill amount per table can be easily recorded for reporting purposes. Our system can even integrate with your website’s booking form, Tripadvisor or mobile applications so that customers have more than one way to book a table before they arrive.

Table ManagementManage your covers effectively



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Brilliant till system and so easy to use! I am somewhat a technophobe, but this system is easy to use... looks great and Epos Now were brilliant in teaching me how to use it. Highly recommended system and I’m so glad I’ve invested in one for my new business!

Daniel Pearce - Brown Bear Coffee & Home

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Our systems drastically cut down on shrinkage, the inventory that disappears due to theft, waste, and misuse by employees. A detailed record of all transactions and staff movements on the till are logged. Not only can staff can be given the option to sign in/out using staff ID buttons or swipe cards but they can also be allocated permissions and access rights to limit certain actions such as refunds, no sales, voids and discounts.

Employee Management and SecurityWipe out shrinkage, theft and waste



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You can access your entire system securely on any device from anywhere in the world to monitor security, access accounting information, change pricing or run any kind of report. Just type in your username and password into the online portal on your phone, tablet, PC or Mac and you can check how your business is doing, whether you’re on holiday or out of the office.

Remote ManagementAccess your business data from anywhere, anytime



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Friendly and efficient service. We have just opened a new venue in Sheffield and needed our new tills to be quick and as stress free as possible. Epos Now were amazing. They went beyond the call of duty of any other normal company.

Hayley - Anchorage Sheffield

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Stock takes can be performed in minutes rather than hours with the inbuilt stock control module and any stock variances can be instantly highlighted with intelligent reporting. For example, if you use multiple ingredients to create dishes or various liquors to mix cocktails, the system will work out how much of the pound of beef or bottle of vodka you have remaining respectively.

Automated stock alerts via email can be setup on products to warn you when you’re running low on stock to ensure that not only fast selling items never run out of stock but that any cashflow tied up within stock is kept to the absolute minimum. The system will even intelligently compile purchase orders for your suppliers with all required stock in at the click of a button to save you hours of paperwork. If your business has multiple locations the system can give you insight into stock levels per location and drastically reduce the hassle of moving stock between locations.

Stock ControlDo your stock take in minutes, not hours

Stock levels visualised Stock warnings

Name CurrentStock

StockOn Order

Cost Price(Exc. VAT)

Sale Price(Exc. VAT)

Total Cost(Exc. VAT)

Total Margin Margin %

TotalSale Value(Exc. VAT)

Add Stock

After Five 97 13 £1.20 £2.49 £116.40 £241.69 £125.29 51.84%

Cristal -2 3 £129.99 £500.00 -£259.98 -£1,000.00 -£740.02 74.00%

Fosters 37 45 £0.49 £3.33 £18.13 £123.03 £104.90 85.26%

Jack Daniels 35 15 £0.79 £1.83 £27.65 £64.17 £36.52 69.91%

Walkers Crisps 125 60 £0.49 £0.75 £61.25 £93.75 £32.50 34.67%

Total: 136 -£36.55 -£477.36 -£440.81 92.34%

Cristal -2 -2 0 0 0 0 -2

Product Current Stock Start Date Stock Sold Sent Received Stock Take End Date

Stock

Fosters 37 38 1 0 0 0 37

After Five 97 97 0 0 0 0 97

Jack Daniels 35 35 0 0 0 0 35

Walkers Crisps 125 126 1 0 0 0 125



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5* Service, Fast, Easy, Simple!!! We were all very impressed with the 5* service Epos Now has given us. Our engineer Ollie fitted our whole system and trained us all in half a day. It helped us move forward quickly, just in time to launch!

Alice Franklin, Stamp Members Club

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Run powerful sales reports from anywhere on any device to help you cut operational costs and highlight areas to increase profit margins and grow the business. Detailed sales reports make it much easier for you to keep the right stock on hand and by using the historical data you can better forecast your future needs.

Detailed sales data by item allows you to quickly validate actual stock against expected inventory levels, allowing you to pinpoint potential areas of waste and/or theft. Also, clear inventory information helps make purchasing requirements more accurate – not just based on past experience or estimates.

By reviewing detailed sales reports you can focus on selling higher margin items and then boost the sales of those high profit items by promoting both those and any underperforming products in your hospitality setting. One example is to use the various employee reports to analyse your top selling staff to pick up their best selling practices and then roll out these out to the rest of the team.

All reports can be exported to Sage, Quickbooks or Excel. Standard sales reports include:

• Transactions made by time interval.

• Daily sales

• Sales by employee

• Sales by wet/dry

• Sales by location

• Sales by device

• Wet and Dry sales breakdown

• Covers report

• Tender type report

• Promotions report

• Time intervals report

• Eat in/Eat out report

• Employee performance report

Sales ReportingQuickly identify profitable areas and revenue growth



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At any point our system can tell you how many of a particular product you have sold that hour, day, week or month, and exactly how much money you have in your cash drawer. A simple report can be run from any till point, home or Head Office and will summarise takings by both individual till point, till group or location. The end of day will effortlessly differentiate between wet and dry categories and tender types to aid reporting and accounting, and the system even offers a ‘Blind End of Day’ function to further reduce chances of fraud and shrinkage.

Accurate End Of DayNever be left short again



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Accounting and PayrollEnd of year tax returns done with a click of a button


The inbuilt accounting module will not only automatically run your quarterly and end of year tax and VAT returns but also calculate your profit, loss and operating margin daily, weekly, monthly, yearly or over a custom timeframe.

Another great feature is the clocking in/out function that supports both payroll pre-processing and scheduling your staff for when and where you need them since it recognises the employee’s skills as well as total number of hours worked. This minimizes the manager’s time scheduling employees and reduces labour costs, providing more time for customers.

The system also automatically calculates any tips per server in complete compliance with tax regulation and tip reports are available by server and in total. We can also fully integrate with the accounting packages you already use such as Xero and Quickbooks.


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Great loyalty system. The loyalty card system works really well. We have our own design on the front and back of the cards and they look exactly like a Costa points card. 2000 customers have signed up for cards so they can collect reward points. The additional investment is paying off.

Ronnie Davies, D’nisi Coffee

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Easily add, edit and remove products from any location and device. New dishes, drinks or any price changes can be made in seconds, all from your desktop, tablet or mobile device. For instance, multiple choice popup notes can be added to specific products that require different cooking instructions and prompt staff to choose the customer’s choice.

Effortless Product ManagementAdd, edit and remove products


Calculate From Master Products

Standard

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55.59

78.41

Product Type:

Cost Proce: (Inc. Tax)

Sale Price: (Inc. Tax)

Margain %:

Eat Out Price: (Inc. Tax)

Recommended Retails Price (RRP)

Product Pricing

Multiple choice pop-up notes Cost prices and margins

Edit Choices

Edit Strawberry

Edit Banana

Edit Chocolate

Add


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Epos Now - Great service and happy to answer any questions we had!! There was no feeling of being rushed, the support team were happy to go over any of the processes as many times as the staff needed and talk us through changing all the options and how the system can work for the business.

Charlotte Bateman, Woodlands Holiday Park

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The built-in Customer Relationship Management (CRM) system will automatically record all of your customer data to use for future marketing and loyalty purposes (existing customer information can even be imported into the system). Using predefined and customised reports, you can analyse customer behaviour to help increase repeat business and customer satisfaction.

Loyalty cards can be issued for customers to earn points, redeem special offers or membership discounts, and customers can even be allocated tabs or credit to encourage repeat business. You will also have the ability to schedule promotions according to day of the week and hour of the day to attract more customers, increase sales with repeated visits, build customer loyalty and improve customer satisfaction.

We can also connect to your existing third party loyalty systems, such as Mailchimp, to give you the ability to create marketing lists to mail shot your entire customer base special offers or even information to boost revenue.

What’s more, our system has a revolutionary feature which emails customers their receipt and then asks them to rate your level of service after a sale. This gives you an indication of where your strengths and weaknesses are in relation to customer service and lets you know you current customer satisfaction rating.

Build Customer LoyaltyIncrease your repeat business

Edit

Edit

Basic Basic customer 0%

Gold Member Gold Member 25%

Name Description Discount

Integrate promotions Customer types and discounts

Edit

Edit

Name Description

Shots OfferShots Offer

HappyHour

Happy Hour7-9pm

19:00 21:00

Starts Ends Meal Deal Type

X For Y

% Discount



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Fantastic, efficient and helpful. What more can I say... The whole experience of buying and setting up an EPoS system couldn’t have been easier! The training was fantastic, all the important bits covered and more. Lots of helpful hints and tips were shared.

Adam Whitbread, Sticky Wicket Cafe

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The Epos Now App Store is the first of its kind. You will find a vast collection of apps to extend the functionality of your EPoS system to help streamline processes and scale your business. You will find apps created by our in-house software developers as well as third party certified developers. Apps for all aspects of your business, such as customer loyaly, accounting, payroll, stock control and reporting. We also have big branded Apps from companies like Facebook, Twitter, Zapier and Mailchimp.

We are adding new Apps every month; this coupled with our constant platform updates means you always stay one step ahead of the competition.

App Store



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Chip & Pin Integration - £199 for integration and from £19/month

Take card payments quickly and securely

We have created a revolutionary way of linking your card machine and EPoS system. Our software instantly syncs your EPoS and card terminal, which makes processing credit and debit payments quicker, easier and more secure than ever before.

Accurate accounting

Integrating both the card machine and EPoS ensures you get 100% accuracy every time you cash up.

Exact reconciliation You can break down exactly between card, cash and other tender types to know exactly where your revenue is at all times. Total control of finances All card transactions are automatically added to your Epos Now back office.

Remove human error There’s no chance of mistakes as the EPoS terminal lets the card machine know the exact amount every time. Eliminate theft Synchronisation eliminates any possibility of theft or manipulation.

Eliminate queues and wait time Speedy card processing will significantly speed up your service reducing queues, removing walk-outs and boosting sales.

Reduce costs With our integrated solution you connect through your EPoS so unlike a standalone terminal you don’t need an additional phone line. Use your own merchant account You can use your current bank or a supplier of your choice to ensure you always get the best rates.

Fastest payments

Integration cuts transaction times in half, helping you serve more customers and pay less on staffing costs.

Flexibility to suit your business

We offer chip and pin terminals to suit every industry and business type such as standard cabled devices, wireless or even the latest contactless payment enabled terminals.

Eliminate errors, generate more profit

Integration between your card machine and EPoS ensures you never lose revenue.

#1 rated Hospitality EPoS system26

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Process orders quickly and accurately using Caller ID and postcode look-up. We have developed an innovative way of integrating your phone line into your EPoS system to increase customer loyalty, save time and boost revenue.

Caller ID Integration - £299

Greet your loyal customers with a warm welcome

Speed up service

Speedy service allows you to increase customer loyalty, order numbers and revenue whilst reducing both kitchen load and staffing.

Boost customer loyalty

Provide better service than your competitors. Increase repeat orders and reward high value customers.

Eliminate Errors & Increase security

Eliminate wastage, cold food and wrong orders.

Boost Revenue

Caller ID helps you reduce costs and generate more sales.

• Inbound calls automatically pull up your customer’s account including order history, spend, dietary requirements or a summary of the last conversation.

• Full address/postcode integration with Google Maps, printable directions are instantly available.

• Send orders directly to kitchen printer and/or to delivery driver.

• You know who is calling before you answer, so you have more time to prepare.

• Greet your customer in a personal, professional manner.

• Never ask the customer to repeat the address again.

• Instantly look up order history to repeat, ask for feedback on previous orders or offer similar items.

• Easily highlight high value customers to offer better service, more delivery options or loyalty rewards.

• Phone number popup and postcode/address. Integration by Google Maps means you get exact information every time.

• Record false callers and missed deliveries to eliminate fraud and wastage.

• Review missed calls and return them to pick up missed sales.

• Track and look after high spending customers.

• Integrate caller ID with promotions or loyalty schemes

• Reduce resources and staffing and be able to process more orders in less time.



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Kitchen/Bar Printer £249.00This 80mm Epos Now Thermal Kitchen Printer is both highly reliable and durable. This kitchen printer has an industry leading 230/ms print speed and an autocutter for near instant printing. The kitchen printer has a network or RJ45 connector which allows it to be positioned anywhere where it can access the router even if the kitchen is on another floor.

Barcode Scanner £49.00The Epos Now USB Barcode Scanner is both shockproof and water resistant. It’s made with premium materials, is light to hold, and highly durable and reliable to cope with very busy working environments. Scanpro technology ensures consistently fast and accurate scans. Damaged and irregular barcodes can also be read without error. Autoscanning can be enabled to increase speed.

Magnetic Swipe Card Reader (MSR) £39.00The Epos Now Magnetic Card Reader is suitable if you have multiple staff members working on the same system as it allows for an instant login on the system and allows an accurate audit trail to be created from the unique staff login code on each card. They can also be used for customer loyalty purposes.

Additional Hardware

Magnetic Swipe Cards £39.00Each pack comes with 10 preencoded track 2, HiCo magnetic swipe cards. They can be bought preprogrammed for each employee number and ready to use or can be used as loyalty cards for customers.



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Additional Hardware

Loyalty Cards Call for price In addition to earning points and being eligible for certain discounts and promotions, the loyalty cards can also be pre-loaded with credit (or issued with credit) and the customer can charge transactions to their card. This is a valuable strategy in gaining customer loyalty and increasing average spend per head.

Handheld Ordering Tablet £599.00Orders can now be transmitted directly from the handheld ordering terminal to the bar or kitchen, allowing your employees to spend more time with guests and less time walking back and forth. You can also use this waiter tab as a standalone EPoS system at a fair, event, trade show, fast food van or multi-site establishment.

Customer Display Pole £89.00This 16 character, 2 line display screen ensures transparency between server and customer when orders are being put through the till.


Customer Display Screen £299.00This 8” Widescreen LCD Customer Facing Intelligent Display instantly catches the eye of of customers and is an effective method of advertising to new and repeat customers new promotions, special events or offers. Adverts can be uploaded and messages can be used to target individual buyers, attract new customers and boost sales.


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Support and Training

Basic

£175/yr

Billed annually

View Description

Not Included

One

12 months

Included

Support

£23.75/mo

Billed annually(£25.00 billed monthly)

MOST POPULAR

View Description

9am - 6pm GMTEmail and Phone

Unlimited

Unlimited

Included

Premium Support

£33.25/mo

Billed annually(£35.00 billed monthly)

View Description

24/7 PrioritisedEmail and Phone

Unlimited

Unlimited

Included

Support

Training sessions

Data storage and reporting

Software License


Onsite engineers based across the UK

Dedicated account management and corporate department

Unique workflow and support ticketing for case management

Online backup and financial grade encryption

Unlimited 1-1 training and coaching

Next day hardware replacement service

12 month warranty on all hardware

24/7 dedicated UK customer service team

Automatic monthly feature updates


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©Epos Now | 0800 0 337 336 | Company No. 0766961 | Vat: 124 7810 23 l f h x

Documents

Hospitality · cafes, nightclubs, hotels, B&Bs, gyms, spas. Included: • 2014 Dual core touch screen • Award winning hospitality software • 80mm receipt printer • High quality