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Douglas Wilson Caldwell105 Meadow Springs PlCovington, LA 70435
OBJECTIVE
To obtain employment in the sales, support, or service industry where I may utilize my customer service skills and degree in business management.
ACADEMIC Degree Year Graduated
Nicholls St. University (Thibodaux, LA) M.A. Teaching 2013 Southeastern Louisiana University (Hammond, LA) B.A. Management 2009
WORK EXPERIENCE
Cleco Slidell, LA Mar 2015-Jun 2015Customer Service RepresentativeReceived payments, directed receivables and made accurate changes daily for customersProvided services that involved setting up new accounts, work orders and addressing customer concernsInvestigated customer payment delinquencies and brought concerns to supervisory attentionPerformed daily and secure deposits of all funds collected from a work day and accounted for all funds
Walt Disney World Orlando, FL Apr 2014-Feb 2015eCommerce Sales, Service, & Support AgentProvided telephone customer service involving Disney's websiteAssisted customers using Disney's applications that assist with sales and customer serviceEngaged in productive Sales Chats via LivePerson with guests booking vacationsAnswered guests emails in a courteous, accurate and efficient manner
Walt Disney World Orlando, FL Nov 2013-Apr 2014MonorailsPerformed loading and unloading of a high volume of Guests in a safe and efficient mannerPerformed monorail communication via handheld radio and telephone accuratelyAssisted with any guests questions and concerns Nicholls State University Thibodaux, LA Sept 2011-Dec 2012Graduate AssistantAccounted for university propertyAssisted students with various computer difficultiesKept machinery in working orderPerformed opening and closing duties
