Connect and manage broadband devices: Reduce OPEX, increase revenue and customer satisfaction

Consumer CONNECT

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Compass Consumer Connect equips communications service providers with a broadband device and

service management platform that greatly facilitates your subscribers’ ability to connect to and leverage

your broad-band network. By simplifying the process of adding broadband devices to the network and

extending the visibility and reach into each subscriber’s home, service providers can enjoy significant

improvements in customer satisfaction, reduced operational costs, and new potential revenue streams

associated with consumer IT services.

Connect is an easy-to-use cloud-based application that makes it simple to remotely connect, activate,

and manage subscriber devices and services. Benefits for service providers include:

• Increased customer satisfaction: Subscribers enjoy faster service startup and much quicker resolution

for home network problems.

• Decreased operating expenses: Many home network problems can be resolved without a truck roll.

• New potential revenue streams: A variety of opportunities are enabled by a new level of access and

visibility into your subscribers' home networks.

Consumer Connect is a Software-as-a-Service (SaaS) application. Connect features a full range of TR-069

automated configuration server functionality as well as integration with the powerful Calix Management System

(CMS) and XML interfaces to industry-leading billing systems. Connect also includes such features as device

auto-discovery and plug-n-play service management. Integrated with our cloud-based Compass service delivery

ecosystem, Consumer Connect gives service providers the intelligence and tools to simplify, manage, and

monetize their subscribers’ broadband experience.

Benefits

Extended service reach = Potential new revenue streams

By extending a service provider’s reach into home networks, Consumer Connect enables an array of potential

new sources of revenue, such as home network management services, remote home network diagnostics and

repair, and managed content filtering.

Instant gratification = Increased customer satisfaction

Deliver immediate broadband gratification for today’s demanding broadband consumers… and keep them

gratified by fixing many of their home network problems quickly.

Virtual IT technician = Reduced OPEX

Remote device management and diagnostics (virtual IT technician) can often eliminate the need for a truck

roll. Many problems that used to take hours to resolve can now be fixed in minutes.

Transforming your business

Getting into the consumer IT services market has never been easier. Through simplified service activation,

cloud-based subscriber network diagnostics, and a fully integrated network, service management, and billing

environment, network operators are equipped to act as virtual IT technicians and to establish a firm foothold

in the growing consumer IT services market.

Calix now enables you to extend your service reach beyond the access network and into the home network.

Consumer Connect elegantly integrates element and premises management with tools that analyze and

monetize the complete broadband experience.

• Plug-n-play broadband premises device discovery through TR-069

• Automated activation and no-hands maintenance

• Cloud-based, standards-compliant broadband premises device and service management

• Fully integrated broadband access and home network management with ties to widely deployed

billing systems

Consumer CONNECT

Keeps your customers satisfied

Consumer Connect features plug-n-play device discovery through

TR-069 ACS functionality, enabling real-time visibility into your

subscriber’s home network.

This allows customer service agents to react appropriately

during issue resolution calls and remotely activate residential

gateway diagnostic procedures – minimizing the need for

on-site maintenance visits. It’s like having an always-available

virtual technician in the home.

What it does

Reduces the cost of service delivery

Consumer Connect leverages the “cloud” to automate device

and service activation processes. This no-hands activation and

maintenance approach is key to reducing the cost of service delivery.

Network operators can remotely launch diagnostic tests and resolve

problems. Features that further reduce the cost of service delivery

include bulk device software upgrades, scheduled maintenance

procedures, universal configuration profiles, configurable event

notifications, and factory resets.

Expands revenue opportunities

Device and application intelligence embedded within Consumer Connect enables

service providers to remotely activate new broadband devices and manage home

networks, including settings for WiFi, parental controls, and content filters.

This enables service providers to offer services that eliminate the complexity

and uncertainty of common home network challenges, including WiFi

network security, content filtering, and device maintenance –

all without ever having to roll a truck or maintain a server farm.

With XML interfaces to the most widely deployed billing

systems, Consumer Connect enables both service

personalization and automated billing record updates.

1035 N. McDowell Blvd., Petaluma, CA 94954 | 877 462 2549 | info@calix.com | www.calix.com | ©2012 Calix