Call Accounting & Call Accounting & Management SystemManagement System

MTS Asia Ltd. June 2003

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MTS GroupMTS Group

! Pioneer in PC-based call accounting and management solutions for VoIP & voice networks

! Focused in global enterprise market since 1984

! HQ in Israel, offices in USA, Europe and Asia

! Listed in NASDAQ (MTSL) since 1997

! ISO 9001 certification

! Joined Cisco AVVID Partner Program as a

Voice and IP telephony solutions member

! Partner with Avaya in Enterprise Solution

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MTS Asia Ltd.MTS Asia Ltd.

! Established in 1994 in Hong Kong

! Sales and support for Asia Pacific region

! Customers" Multi-National Corporate (MNC)

" Banking & Finance

" Hospitality Service Sector

! Total solution/customization service

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Distribution ChannelsDistribution Channels

Japan

Hong Kong

Thailand

Singapore

MalaysiaOffice

Distributor

Beijing

Philippines

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TABS.IT Provides New Business TABS.IT Provides New Business Intelligence (BI) SolutionsIntelligence (BI) Solutions

! Provides analytic tools and structured reports from large amounts of unstructured data from PABX & VoIP networks (DRIP)

! Reveals key performance indicators to provide greater insights into businesses

Data Warehouse(CDR from PABX)Data Warehouse(CDR from PABX)

Enterprise Portal(Reporting)

Enterprise Portal(Reporting)

B.I. Suite(TABS.IT)B.I. Suite(TABS.IT)

B.I. Platform(Ext., SS/MS, Buffer)

B.I. Platform(Ext., SS/MS, Buffer)

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Who needs TABS.IT?Who needs TABS.IT?

Accounting& Finance

Information Technology

Sales &Marketing

Customer Service

HR & Administration

Voice

Data

Reporting

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Using TABS.IT in Accounting Using TABS.IT in Accounting & Finance Department I& Finance Department I

! Monitor and track call usage! Track key performance indicators! Monitor the costs of communication! Plan budget based on call flow and call

trends ! Centralize billing for all voice and data

activities from different regions! Allocate communications expenses

according to organizational structure (departments, divisions, employee, etc.)

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Using TABS.IT in Accounting Using TABS.IT in Accounting & Finance Department II& Finance Department II

! Track exceptional long duration calls and /or expensive IDD calls

! Compare rate plans of different carriers for bargaining better offers

! Arrange IDD calling patterns to enjoy discount rate from certain carrier at the given period of time

! Generate summary reports for auditing

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Using TABS.IT in Human Using TABS.IT in Human Resources & AdministrationResources & AdministrationDepartmentDepartment

! Establish performance benchmarks! Identify personnel resources

distribution according to call volume and caller needs

! Assess employee productivity by evaluation call patterns

! Relocate of misuse of voice & data resources

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Using TABS.IT in I.T.Using TABS.IT in I.T.DepartmentDepartment

! Review network capacity by extension, trunk and VoIP trunk

! Track effective usage of existing infrastructure

! Identify trunks not in service or need of repair

! Support future planning on voice & data networks from usage history and statistics

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Using TABS.IT in Customer Using TABS.IT in Customer Service Department/ Call Service Department/ Call CenterCenter

! Provide statistical analysis of call response time

! Improve service level with performance benchmarks

! Track customer incoming calls and follow-up history

! Determine sufficient number of agents in different time zones

! Take fast, effective action to improve the overall efficiency of call center operations

! Improve contact center capabilities to build and retain customer loyalty

! Increase responsiveness to customer needs

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Using TABS.IT in Sales & Using TABS.IT in Sales & Marketing DepartmentMarketing Department

! Monitor the performance of salesman by tracking call volume and duration

! Evaluate the sales channel distribution by call destination analysis

! Formulate tactical sales & marketing strategy upon regional marketing response

! Plan new marketing or promotional campaigns

! Determine marketing positioning to enhance business competitiveness

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Feature Highlights IFeature Highlights I

! Multi-site Application! Flexibility to single site & multi-site solution !Collect up to 999 sites via remote buffer!Using Internet Explorer from anywhere, any

place and any time!Web administrate the organization directory

and extension number

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Feature Highlights IIFeature Highlights II

! Runs on Windows 98/NT/2000/XP! Multi-source Data Collection

! Support all PABX (Avaya, Nortel, Ericsson, NEC, and most other manufacturers PABX)

! Support Cisco Call Manager

! Data Collection Security! Software/ Hardware Buffer

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! Universal Costing Engine

! Support all different call types: Outgoing, Incoming, Transfer, Trunk to Trunk, DISA, Internal, Conference, VoIP, Email and Web/FTP

! Support multi-carriers

! Support second currency

! Rate update in easy manner

Feature Highlights IIIFeature Highlights III

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Feature Highlights IVFeature Highlights IV

! Flexible Report Engine! Standard: 30 groups, over 100 styles! Support user-defined report with customized

layout! Report scheduler on weekly/ monthly basis! Automatic output to screen, printer, file or email! Multiple output format: Export to Excel or html

format! Support 3D graph to be shown in reports! Web reporting via Internet Explorer

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System ReportsSystem Reports

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Customers (Partial)Customers (Partial)

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Solution Partners (Partial)Solution Partners (Partial)

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Channel Partners (Partial)Channel Partners (Partial)

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Adding Business Intelligence to Adding Business Intelligence to YYour our Communication NetworksCommunication Networks

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MTS Asia Ltd.info@mtsasia.comwww.mtsasia.com