Part No. N0027332 0108 April 2005
CallPilot Reference Guide
AdministratorOn-Call Communications
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Copyright 2005 Nortel Networks
All rights reserved.The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks NA Inc. The software described in this document is furnished under a license agreement and may be used only in accordance with the terms of that license. The software license agreement is included in this document.
Trademarks
*Nortel, Nortel (Logo), the Globemark, and This is the way, This is Nortel (Design mark) are trademarks of Nortel Networks.*Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.All other trademarks and registered trademarks are the property of their respective owners.
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CallPilot Reference Guide
Task List
Setting up your mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23To initialize your mailbox ...............................................................................................24To check which mailbox interface you use ....................................................................25To open an initialized mailbox - Norstar Voice Mail.......................................................26To open an initialized mailbox - CallPilot .......................................................................26To open your mailbox using Auto-Login ........................................................................26To open your mailbox remotely .....................................................................................27To change your password .............................................................................................27To record your name in the Company Directory............................................................29To assign a personal Target Attendant .........................................................................30
Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37To record a Primary or Alternate mailbox greeting........................................................40To choose a Primary or Alternate mailbox greeting ......................................................42To record a Personalized mailbox greeting ...................................................................43To delete a Personalized mailbox greeting ...................................................................45
Accessing your messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47To play your messages - Norstar Voice Mail .................................................................48To play your messages - CallPilot .................................................................................50To retrieve an erased message - Norstar Voice Mail ....................................................52To retrieve an erased message - CallPilot ....................................................................52To use Call Screening ...................................................................................................53To interrupt a caller........................................................................................................53
Sending messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55To record and send a message using the Open Mailbox feature - Norstar Voice Mail .56To record and send a message using the Open Mailbox feature - CallPilot .................57To record and send a message using the Leave Message feature - Norstar Voice Mail58To record and send a message using the Leave Message feature - CallPilot ..............58To search the Company Directory.................................................................................60To assign message delivery options - Norstar Voice Mail .............................................62To assign message delivery options - CallPilot .............................................................64To reply to an internal caller - Norstar Voice Mail..........................................................67To reply to an internal caller - CallPilot ..........................................................................67To reply to an external caller - Norstar Voice Mail.........................................................68To reply to an external caller - CallPilot .........................................................................68To place a Thru-Dial call................................................................................................69To search the Company Directory while placing a Thru-Dial call ..................................70To use Thru-Dial to reach your Target Attendant ..........................................................70
Call Forwarding your calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71To set up Call Forward remotely ...................................................................................71To turn Call Forward with CLID on or off .......................................................................73
Transferring calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75To transfer a call to a mailbox from your telephone ......................................................75
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To transfer a mailbox owners call to their mailbox........................................................76To transfer a call to a CCR Tree....................................................................................76To set up Outbound Transfer to a phone number .........................................................79To set up Outbound Transfer to an extension ...............................................................80To turn Outbound Transfer on or off ..............................................................................81
Off-premise Message Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83To set up Off-premise Message Notification to a phone number ..................................84To set up Off-premise Message Notification to an extension ........................................87To set up Off-premise Message Notification to a pager ................................................89To set up Off-premise Message Notification to more than one destination...................91To change the time range or type of message parameters...........................................93To change the destination from phone to another destination ......................................95To change the destination from pager to phone or extension .......................................97To change the destination from phone or extension to pager .......................................98To delete a destination number ...................................................................................100To add a destination number.......................................................................................102To turn Off-premise Message Notification on or off .....................................................103
Recording a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105To record a call ............................................................................................................105
Broadcast and Information messages . . . . . . . . . . . . . . . . . . . . . . . . . . . 107To record an Information mailbox greeting..................................................................108
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CallPilot Reference Guide
Contents
Chapter 1Getting started with the CallPilot Reference Guide . . . . . . . . . . . . . . . . . . . 9
About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Conventions and symbols used in this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
USA and Canada Authorized Distributors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
EMEA (Europe, Middle East, Africa) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
CALA (Caribbean & Latin America) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
APAC (Asia Pacific) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Chapter 2Using CallPilot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
How CallPilot works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
About display phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
About telephone buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Alternate extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
