Aug. 19, 2014

Food for thought

Camps for kids with cancer offer safe havens for fun

Supply Chain Director Steve Hammer honored for his military support, Page 8

FOCUS: Jan Carter talks about her secret to happy customers,page 7

In Touch editor: Andi Easterly, Marketing and Public RelationsSend items to andrea.easterly@wesleymc.com

Galichia’s employee of the month praised for her kindness, work ethic, page 3

See FOOD, page 5

Many Wichita children with cancer continue to find fun, hope and

inspiration in two action-packed sum-mer camps that field many dedicated Wesley Medical Center employees who volunteer to help.

Camp Hope, which held its 31st an-

nual camp over the summer, and Camp Quality, which recently wrapped up its eighth annual camp, offer a safe haven for dozens of children battling cancer. They also give parents a respite from constant vigilance and provide volun-teers a rewarding experience.

Ambassador Club Book FairMark your calendars – the Ambassador Club Book Fair is back this month! From cookbooks to novels to chil-dren’s selections, the fair allows convenient shopping through employee payroll deduction.

WHEN: 7 a.m. - 5 p.m. Aug. 20-22 (Wednesday through Friday)WHERE: Four Corners Cafe

C u l t u r e o f A l w A y s

Two camps serve Wichita children and give Wesley Family volunteers a chance to make a difference in a child’s life

See CAMPS, page 6

Hospital food is delicious, nutritious and contributes to the overall health of patients, dietary leaders say. So how do they con-vince employees to get on board as champions for it?

Easy, said Roger Hanson, food service director for the Wes-

ley market: One mouth at a time through a new

program that lets employees dine on the exact same food patients eat – and rate it.

“I think hospital food has a stigma to it,” Hanson said. “People expect it to be bad; they don’t expect it to be good. We want to change that for the future.”

Over the past few months, Hanson and his managers have been hosting Chef’s Table events, a small luncheon with up to 10 employees who are given patient trays for lunch – a choice of

MAKING A SPLASH: A child from Camp Quality jumps right in during swim time this summer

Making a difference

Puree or renal diet? Chef’s Table program puts patient trays in front of employees

Wesley’s Steve Hammer awarded for supporting reservists

Supply Chain Director Steve Hammer received a Pa-triotic Employer award from the U.S. Department

of Defense for his support of Staff Sgt. Michael Fox, a U.S. Army reservist who worked for Hammer at his previous place of employment. “I haven’t felt at any time that I had anything to worry about,” Fox said in his nomination. “He also went out of his way to let me have some time off with my family before I left.” Fox is a medic serving in Afghanistan. The award was presented by James Wishart, the Kansas area chairman for the ESGR – Employer Sup-port of the Guard and Reserve. “He is serving our country,” Wishart said. “His support helps reservists balance civilian work life and military work life in times of defense and duty.” The award was presented Aug. 7 during a leader-ship meeting at Wesley Medical Center.

Hammer time: James Wishart, left, presents the Patriotic Em-ployer award to Steve Hammer, market supply chain director

Baby Your Baby Fair a successThis year’s Baby Your Baby health education fair Sat-urday at Wesley Medical Center attracted almost 400 parents and children who participated in everything from infant and child health classes to a “Cutest Kid” contest with Power 93.9.

WHEN SECONDS COUNT: A packed class of parents learned how to perform infant CPR from Family Life educator Tim Stanberry (far left) on Saturday at Wesley Medical Center

Ownership

In Touch deadlineIn Touch is published every two weeks. Submit story ideas, photos or suggestions to Andi Easterly at andrea.easterly@ wesleymc.com or send via interoffice mail to In Touch | Marketing #920

Movers

l ED staff nurse Tom Donnay has accepted the hospital preparedness coordinator position at Wesley Medical Center. He’s responsible for hospital preparedness in the face of emergency or disaster situations.l Katerina Rhynes was promoted to trauma patient safety coordinator. She’ll have oversight of performance improvement for the trauma service lines.l The Rev. Susan Harthon has accepted the role as interim director of pastoral care and edu-cation for the Wesley Family of Campuses. l CCU assistant nurse manager Miranda Fox will become the new MICU manager effective Sept. 14. l Paul Robinson is serving as interim patient ac-cess services manager at Galichia Heart Hospital.

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&shakers

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Congratulations to five Wesley Family employees and volunteers who have been chosen as honorees in this

year’s Wichita Business Journal’s Health Care Heroes awards. We also congratulate our several physician part-ners who also were honored.

Each year, the journal recognizes healthcare profes-sionals, volunteers and organizations who go above and beyond to contribute to a safer, healthier community.

The Nurses award honors those who show exemplary performance in their patient care and satisfaction; who go beyond the call of duty.

The Community Outreach award honors a person for development of a program that improved access to and the quality of medical service in underserved areas.

Health Care Volunteers are honored for contributing their time and expertise to patients or healthcare issues and whose volunteer efforts have made a significant impact on the community.

Honorees will be recognized at an Oct. 16 event and we will feature Wesley winners under our FOCUS ban-ner in future issues. To see a complete list of honorees, visit www.bizjournals.com/wichita/special/2014/health-care-heroes. Here are our winners:

Wichita Business Journal names Health Care Heroes nominees F C U S

Family • Ownership • Communication • Unforgettable Experience • Safety

These standards of behavior emphasize the beliefs and attitudes that govern the operations of the Wesley family and provide a framework for each of us to support high-quality and safe care for every patient, every time. Here, we highlight employees, volunteers and partners who exemplify these standards every day.

A moment with...

Jan CarterPrint Shop Site Coordinator, Xerox

Jan Carter juggles a lot of stuff. As site coordinator for Xerox, Carter fields an average of 400 orders every week from the Wesley Family of Campuses, OU Medical Center and the OU Edmond Medical Center. And she does so with a great attitude, which won her an Excel-lence in Caring award this year. “She is very dedicated to delivering quality products and will do all she can to ensure customers are taken care of,” said Danette Thompson, account operations manager for Xerox. We cornered Carter between print

jobs and asked her to chat about her service.

How do you create an Unforgettable Experience?It is all about the customers. The Wesley customers are very thankful for the things I do and very easy to work with. They are understanding of our limitations and reasonable in their requests. This helps me re-member that my focus should be that the customer is always right and it is all about their needs. What advice would you give to someone starting out in the print shop?I always try to remind each of the people I work with that the customer comes first. We are pretty relaxed but we need to make sure that we are always there for our customers. A lot of companies have lost the focus of serving their customers. Always make sure that you are delivering the top quality.

What challenges have you faced in this field?We have a lot of challenges with all of the time require-ments. Most things we receive and process are rush items. All of the requirements can be overwhelming with the space that we work in. We just learn to work together and make it work somehow.

What is your favorite thing about your job?I love my job even when I have a bad day. I love the fact that I can turn someone’s day around with the service that I provide. I love that I get to serve people well and that people are so grateful for the work they receive.

What has been your experience working here?The interactions with people on a daily basis have been very positive. We know that people appreciate our work here. The amount of thank-you cards that flow through this office make you feel valued and important. People take the time to thank us for the high-quality products we try to provide.

OWesley Family employees earn four out of five nurs-ing and community outreach honors and a fifth for volunteers. Hooray for our heroes!

Mark BretchesWesley Friends ManagerWesley Medical CenterHero: Community Outreach

Duane SmithVolunteerWesley Medical CenterHero: Health Care Volunteers

Amanda Page Ortho Nurse NavigatorGalchia Heart Hospital

Hero: Nurses

Jolinda Kelley Women’s Nurse Navigator

Wesley Medical CenterHero: Community Outreach

Missy KlepingerCath Lab NurseGalichia Heart HospitalHero: Nurses

lllVolunteers needed for Halloween eventOrganizers need at least 60 volunteers to help out at this year’s Halloween in the Park event Oct. 24 sponsored by Wesley Medical Center. That includes a dozen volunteers in the Teddy Bear Clinic and another 50 or more to help in other areas. Interested? Contact Mollie Triplett at margaret.triplett1@wesleymc.com.

Join the Wesley Warriors!The Komen race is right around the corner on Sept. 27. Team members get to wear their Wesley Warriors t-shirt to work on Fridays in Octo-ber! Join today:http://tinyurl.com/WesleyWarriors

3A Culture of Excellence ... In All We Do

Every patient, every time.

Peoplelll Servicelll

Qualitylll

Financelll

A ‘NURSES NURSE’: Endosco-py nurse Shannon McCormick’s work ethic, kindness and expertise has earned her July’s employee of the month award at Galichia Heart Hospital. Here’s what her colleagues said:

“Shannon has shown herself to be a great team player and an asset to the hospital and its employees. Patients love her and are always so comforted by her excellent care. She is an expert at starting IVs, and this talent is so useful in our area and a gift to the patients she serves. “Not only does Shannon work in the Endoscopy Department, she also circulates in the OR, working the PACU and Pre-op area too. She will come in on her days off and work in these different areas without com-plaint. She also floats to the Wesley campus to work in the Endoscopy Department when the need arises. “As well as being so flexible and easy to work with, she is a definite resource for those of us nurses that work with her. Her knowledge base is incredible. She is for sure a ‘nurse’s nurse.’ Which is the highest com-pliment one nurse can give to another.” NURSING EDUCATION

FAIR, PART 2: Mark your calendars for Sept. 23-25, the second of two mandatory education fairs designed to train Wesley Family patient care staff (nurses, assistants, techs, etc.) in low-frequency, high-risk services that impact quality of care. The fair will take place in the Intrust Learning Cen-ter from 7:30-11:30 a.m. and 12:30-4:30 p.m.

HANGING AROUND: Those gorgeous new pictures lining Wesley Medical Center’s highest traffic areas are slowly replacing the 100-year anniversary pictures staggered along the walls. The pictures feature a sampling from the dozens of anniversary pictures and reflect Wesley’s long and exciting history in Wichita. Organizers said were looking to create a consistent and beautiful look throughout the hospital.

“What’s awesome about camp is J.C. goes know-ing he’s going to have a great time, hang out with his friends and be normal kids together – away from IVs, spinal taps and doctor visits,” said Angie Delamore, cath lab manager at Galichia Heart Hospital, whose son, J.C., deals with leukemia. “For us as parents, it’s very comforting.”

The camps offer a plethora of planned activities, as well as close supervision and routine medical care. Both camps strive to create stress-free environments that offer exciting activities, foster new friendships and help give children courage, motivation and emotional strength, organizers said.

“We don’t only want to teach them to have fun but also to learn coping skills and interacting with others,” said Teresa Vetter, medical coordinator at Camp Qual-ity. “Watching kids develop friendships that are harder for them in normal life makes it totally worth it. We have fantastic volunteers and they do an incredible

job.”Both camps

are free of charge to children who are dealing with – or who have over-come – cancer. Ac-tivities can include swimming, fishing, golfing, bowling, miniature golfing and making arts and crafts. Talent

shows and dances are typical events. These camps help kids to just be kids, said Wesley

Friends Manager Mark Bretches, who has volunteered at Camp Hope for 23 years. When children live much of their lives as patients, things can get overly serious too often, he said. These camps help change that.

“It is the most rewarding week of my summer,” Bretches said. “It gives me life and perspective.”

For the children, the volunteers make all the dif-ference. At least a dozen employees from the Wesley Family of Campuses make up the team of hundreds of camp volunteers each summer.

Wichita mom Michelle Stewart said her daughter, Claire, loves her camp companion, a college student at Fort Hays who paired up for the second year with Claire, who is undergoing treatment for non-Hodgkin’s lymphoma.

“Claire had never spent a night away from home before,” Stewart said. “She had never been taken care of by anyone except for her parents. But [the camp] up-loaded pictures and videos every night that I loved to look at. As a mom of a child with medical issues, I really appreciate those little things.”

CAMPS, continued from page 1

Camps Hope, Quality inspire kids, parents

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Shannon McCormick, right, with GalichiaCEO Steve Edgar

More informationCamp Hopekans4kidsfoundation.org/camp-hope

Camp Qualitycampqualityusa.org/ks

camping fun: from the top: Wesley employee Mark Bretches with a Camp Hope participant; Camp Hope girls show off their winning smiles; A camper with Camp Quality cheers on her team; A Camp Quality participant enjoys some s’mores

HCA MATTERS: HCA is one of the nation’s leading providers of healthcare services, comprised of locally managed facilities that include 165 hospitals and 115 freestanding surgery centers in 20 states and London.

HCA employs 215,000 people and is ranked 79thin Fortune 100.

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regular food, food for patients on renal diets and pureed selec-tions.

Employees are then given evaluation sheets, where they rate everything from the temperature of the food to the portion size and flavor.

“The Chef’s Table program is designed to expose people who might be asked a question about it to actually speak about it with knowledge,” Hanson said. “By having them try it, they see, hey, that’s pretty good and they can speak from a more educated standpoint.”

At a recent Chef’s Table luncheon, participants included nurse managers and administrators. The entrée was spaghetti and salad with a side of chicken and vegetables. The regular diet tray got the full marinara deal. The renal diet tray substituted pesto for marinara sauce and the puree tray had, well, food with the con-sistency of pudding.

Overall, the table was impressed.“I was pleasantly surprised,” said Melinda

Fields, SICU manager. “There was a lot flavor to it and nothing was just bland or dry.”

Participants were particularly interested to see that the plates on which hot food is served are set in induction bases that continuously heat food for 15-20 minutes outside the oven and then maintain the heat for another 45 minutes.

“It’s important for patient satisfaction,” said Rebekah Crowder, patient services manag-er. “We do all of this so when a patient has a question or concern, our nurses can give honest feedback. And we want to get rid of the pre-conceived notion that hospital food is bad. That’s simply not true.”

Dietary leaders plan to target frontline nurses and other direct-patient-care workers to

sample the food and give feedback in upcoming Chef’s Table events. That way the people who work closest with patients will have first-hand knowledge of what patients are eating.

Recent Chef’s Table guest Beth Eagleton, director of nurs-ing excellence, said the program adds value to the patient expe-rience because it underscores how important this is to patients and allows employees to become ambassadors by effectively promoting nutrition services.

“This is exactly how our patients deserve to be getting treat-ed: good food pleasantly presented in an adequate quantity at the right temperatures,” she said.

Hanson said he plans to host Chef’s Table luncheons up to two times a month going forward.

TASTE TEST: Participants included Melinda Fields, Bill Voloch, Nathalie McKenzie, Dave Hoffenberg, Jane Bender, Andi Easterly and Rebekah Crowder

FOOD, continued from page 1

Employees become ambassadors for hospital food

UNDER THE SEA: Patients checking in at Admissions South no longer have to look at an “ugly” concrete wall

Did you know...You now can request EVS services at Wesley Medi-cal Center through the Wesley intranet? Under “Re-sources,” select “EVS/Linen Support System.” You can then submit a ticket and track your requests. Please note the request system is not intended for emergencies or stat cleans.

Wesley welcomes new pediatric orthopedic surgeonWesley Medical Center is privileged to welcome Dr. Matt Hollenbeck, a

pediatric orthopedic surgeon with the Kansas Orthopaedic Center, who joined the Wesley Family medical staff this month. Dr. Hollenbeck directly hails from San Diego, where he spent the past year in a pediatric orthopedic surgery fellowship at Rady Children’s Hospital. Prior to that, he spent nearly five years in an orthopedic surgery residency at Green-ville Hospital System in South Carolina. Originally from St. Louis, Dr. Hollenbeck attended Rockhurst College before getting his medical degree from the University of Kansas School of Medicine. In fact, he was a full-time staff physical therapist at the University of Kansas Hospital for three years prior to beginning medical school and continued on a part-time basis over the next two years while attending medical school. He’s happy to be back in familiar territory. “I’m excited about being back in the Midwest – I’m happy to be back home,” he said. Dr. Hollenbeck lives with Beth, his wife of 12 years and their three children ages 8, 6 and 3 years old.

New mural gives patients and staff better viewFor years, the staff at Admissions South has fielded

complaints from patients and visitors about the “ugly” concrete wall just outside the large windows behind the registrars. Now, thanks to a generous donation by Wesley Medical Center and a grant from the hospital Auxil-iary, the bare concrete wall has been augmented by a 24-foot durable outdoor banner featuring a calming, pleasant underwater theme. “Oh, you wouldn’t believe the comments we got on that cement wall,” said registrar Dianne Lockwood. “I love the mural. You can see it even when it’s dark. Even though it’s behind us, we can look over there and dream.”

Volunteers love these STAXI wheelchairs for moving patients around the hospital. Galichia Heart Hospital volunteer Rose Stroud asked Quality reviewer Deb Barkauskas (right, with Galichia CEO Steve Ed-gar) to submit a grant request that was accepted by the Wesley Medi-cal Center Auxiliary. “Rose is a small lady and she could push a 400-pound man in a STAXI wheelchair,” Barkauskas said. STAXIs are popular because they have a handle braking system to help avoid falls, and they stack together like shopping carts.

Keep on rollin’

YOU ASK, WE ANSWER: Experts from Wesley Medical Cen-ter and WesleyCare Family Medicine Center partnered with KSN to host a call-in show last week and answer questions from the community about children and infant health during the station’s news broadcast

Wesley experts address child, infant health questions during broadcast

Dr. S. Matthew Hollenbeck

This and ThaT