Proactive IT Managed Services

IT Support | Infrastructure Solutions | Telephony

Can you afford to take a reactive approach to managing your IT?If you have a problem how long will a take to fix? A few hours, a couple of days? One thing is guaranteed, however long it takes to fix you will inevitably face lost productivity, dissatisfied customers and potentially enormous repair costs. Whether you are looking for a pre-paid IT support contract that enables you to pick and choose which features your business needs or you need a full consultation on a project you have coming up, SDT are able to support in whatever capacity you require.

The average SMB spends 6.4% of its revenue on

technology and 80% of that is spent

after the initial hardware purchase.

24x7x365 monitoring of your network and systems – including servers, desktops and mobile devicesTroubleshooting and remediation for any processes or services that failPatch deployment, Service Pack installation and anti-virus supportVerification and management of data backupsOptional full-service 24x7x365 Help Desk is available for an additional cost...and more!

Managed IT Services include:

Network Monitoring and Care

We keep tabs on your network activity around the clock, and when a system or function fails, our support teams immediately jump in to investigate. Once the problem is identified, we’ll work to fix it — in many cases before you’ve even realised there’s an issue.

Desktop Monitoring and Care

Our preventive maintenance service for desktops regimentally monitors and addresses common problems experienced by desktop users.

Whether it’s getting rid of viruses, attacking spyware issues or installing patches, we handle it all — in the background while your employees remain productive.

Mobile Device Management

With more companies looking for efficient, secure ways to incorporate their employees personally owned mobile devices into the workplace (also known as “BYOD — bring your own device”) we offer a response that answers all your needs.

Our mobile device management (MDM) solution is the fastest, most comprehensive way to get devices configured for company access and to ensure that your organization’s data is secure on smartphones and tablets. As a fully integrated cloud platform, we simplify MDM with rapid deployment, as well as comprehensive visibility and control that spans across mobile devices, applications and documents.

A compete suite of fully managed IT services

We’re here to help you take the hassle out of IT management so you can focus on your business.

Scheduled Network and Security Assessments

How healthy is your overall network? On a regular basis, we’ll generate reports on the state of your systems, letting you know of potential problems that fall outside of safe parameters. With these comprehensive assessments, you’ll always have the best information for choosing the most effective response option.

Help Desk

Not every support issue can be called a catastrophe…until it prevents you from being able to do your job. We’re here to help you stay ahead of the curve, so you can focus on grow-ing your business – and to do so, we’ve adopted a proactive approach to network monitoring and IT maintenance.

As an optional extra to our standard services we can offer you a help desk solution that is a seamless extension of our remote monitoring platform. So, when you call to report an issue, there’s a good chance we’re already aware of the problem you’re experiencing – and are actively working to resolve it.

Our Help Desk provides 24x7x365 support, whenever you need it. Our highly-skilled technicians are ready and waiting to help answer any of your technology questions and provide fast, professional support for a variety of software applications.

Custom Project Work

We also offer a variety of custom projects designed to help optimise your IT infrastructure – including software installations, migrations, setups and configurations, and more.

What our clients say...

“We consider SDT to be part of the

team and as such wouldn’t look to move away from their services any

time soon.”

Karen Parks, Managing Director, Ultima Media

“SDT is anextension of ourown team and atrusted adviser

that fully understands the unique needs of our business.”

Tony Dempsey, Divisional Managing Director,

Fullers Logistics

Unit 12, Beech Court Wokingham Road, Hurst, Berkshire, RG10 0RQTel: +44 (0)1344 870 062 E: info@sdt.co.uk

About SDT

SDT was established in 1994. Our core business is delivering un-paralleled and innovative outsourced IT services that empower businesses, together with exemplary customer service.

For SDT it is about providing businesses with the appropriate tools and services to improve efficiency, embrace new technologies, minimise risks, increase security and reduce costs, all of which contribute to enhancing business growth.

In addition to enhancing user experience, it is our passion and ability to develop an intimate understanding of our customers’ businesses that form the foundations of SDT’s ethos and drive our success.

SDT is a people-centric company. We value customer satisfaction as much as our ability to provide exceptional IT and telephony services, that provide enhanced business functionality while reducing operational costs.

Across the many services that we offer, our aim is to provide scaleable solutions that can evolve with your changing business requirements and maximise value. Our experienced consultants are always available to discuss possible solutions and technologies that your business would benefit from.

With SDT you can rest assured that any project undertaken, no matter how large or small, will undergo the appropriate planning and testing prior to delivery and will be delivered on time and on budget. We acknowledge that no two projects are the same; a challenge that we thrive on.

www.sdt.co.uk

SDT’s Managed Services are designed to complement and enhance your existing IT support function. Whether you outsource your IT services or have a team in-house, we can provide you with peace of mind and free up time to focus on other IT issues.

What’s more, we continually build intelligence into our remote monitoring software by documenting the resolution to thousands of issues and incorporating them back into our software. Our expert technicians work around the clock to ensure your systems not only remain healthy, but also optimised for performance. Rest assured, our team is equipped to handle even the most complex and difficult problems. Find out how you can proactively monitor your systems with our IT Managed Services and put your IT in expert hands. Pick up the phone and call SDT today on +44 (0)1344 870 062 or email info@sdt.co.uk

Network design & management

Network security

Virtual private networks

Firewalls & security

Wireless networking

Internet connectivity, services & security

Citrix Thin Client solutions

VMWare VDI (virtual desktop infrastructure)

VMWare & Hyper-V virtualisation

SAN solutions & storage virtualisation

Exchange messaging solutions

Email & data archiving

VoIP telephony

SQL Server & database solutions

High availability / DR / business continuity solutions

SDT specialise in providing individual solutions tailored to clients’ specific requirements. These include but are not limited to the following services and technologies: