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Can You Hear Me Now??
Communication skills for professional advancement
The MSP Communication Playground
Credentialing Software
Joint Commission
Physicians
Office StaffNurses
NCQA
Administration
Meetings
People should HEAR us!
1. Pick any object in this room and write it down.2. I have difficulty communicating with _________.3. This is the situation: ______________________.4. I think it might be because _________________.5. I wish I could ____________________________.
1. Handle your inner critic
Oh, you are SO not cute!!
Oh, you are SO not cute!!
Why it works:
1. Often works on a variable ratio reinforcement schedule
2. Positive Reinforcement• Self-worth
3. Negative Reinforcement• Fear of failure
Howitzer Mantras
1. This is poison. Stop it!2. These are lies.3. Stop this ----!4. Shut up!5. Get off my back!6. Stop this garbage!
2. Evaluate your assumptions
Assumptions???
Credentialing Software
Joint Commission
Physicians
Office StaffNurses
NCQA
Administration
Meetings
3. Articulate with your body
4. Replace broken words
To end:
Lessons From Lily
SPEAKER CONTACT INFORMATION
Tami West◦Morning Sky, LLC◦[email protected]◦Telephone: (615) 497-7714◦Web Site: www.tamiwest.com◦Social Networking:
◦www.facebook.com/TamiWestSeminars◦www. twitter.com/tamiwest
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RESOURCES: TAMI WEST
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