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Cannot Access External Data - Dash error

Flvia Adrieli Silva38 posts since Dec 9, 2011

Cannot Access External Data - Dash errorFeb 17, 2012 3:43 PM

I'm facing some problems to access a Dashboard. This problem is intermittent and ,at the same time,

one user can access and another get the error message "Cannot Access External Data ; Value of

from=GetReportBlock_Sales_Dashboard_Gap_Analysis entered is incorrect.".

No changes were made on this Dashboard and since middle of last year everything runs Ok.

This dashborad uses QaaWs.

The BW query runs OK and no incorrect data was found.

All caches were cleaned.

Could anyone suggest what should I do?

Tks!

Federica Fort104 posts since Aug 27, 2008

Re: Cannot Access External Data - Dash errorFeb 28, 2012 4:11 PM

Hi

I would suggest to monitor the system when the error happens

1. http traces as per SAP note 1231878 - How to trace a SWF file's data connectivity inside Internet Explor2. webi processing server traces on your BOE server as per SAP note 1335757 - Enabling and disabling

tracing in XI 3.1 for specific services without requiring a restart

3. QAAWS traces as per SAP note 1199027 - How to turn on log4j logging for Query As A Web Service

(QAAWS) / Live Office

Regards

F,

Kseniya Tretyak8 posts since Jan 13, 2012

Re: Cannot Access External Data - Dash errorFeb 20, 2014 8:40 AM

Hello, Flvia,

We are facing the same problem, did you manage to find a solution?

http://scn.sap.com/people/kseniya.tretyakhttp://scn.sap.com/people/kseniya.tretyakhttp://scn.sap.com/people/federica.forthttp://scn.sap.com/people/federica.forthttp://scn.sap.com/people/flviaadrieli.silvahttp://scn.sap.com/people/flviaadrieli.silva