CAPITOL CORRIDORPERFORMANCE REPORT 2015

CAPITOL CORRIDOR JOINT POWERS AUTHORITY

Revenue To Fiscal Year Service Level Ridership Revenue Cost Ratio

FY 2015 30 Daily Trains* 1,474,873 $30.0 Million 52%

FY 1998 8 Daily Trains 463,000 $6.3 Million 30%(PRE CCJPA)

17 YearImprovement

PERFORMANCE

*30 Daily Trains effective August 13, 2012

275% 219% 380% 73%

FY 2015 was a record-setting year for theCapitol Corridor, reaching historic recordsfor ridership, revenues, and systemoperating (farebox) ratio. For FY 2015,ridership and revenues were up 3.9% at1.48 million passengers, and 3.3% at $30million, respectively, over FY 2014. The FY2015 farebox ratio of 52% was due tolower fuel prices, approximately 30%below budget, as well as revenues thatwere 5.3% above FY 2015 budget. TheCapitol Corridor Joint Powers Authority(CCJPA) has steadily grown ridershipwhile building a solid record of financialand operational success. In FY 1998,annual ridership was 463,000; 17 yearslater, ridership and revenue have tripled.

For the sixth year in a row, CapitolCorridor held the top spot for servicereliability out of 47 Amtrak routesnationwide, with a FY 2015 On-TimePerformance (OTP) record of 93%. Thesuperior punctuality of the CapitolCorridor reflects UPRR’s commitment tothe precise dispatching of Capitol Corridortrains along a rail corridor shared withhigh-priority freight trains.

Capitol Corridor’s FY 2015 customersatisfaction levels are high, with 87% ofCapitol Corridor riders rating the servicesas being “Highly Satisfied.” These results,rated through Amtrak’s CustomerSatisfaction Index, are now collected viaelectronic surveys sent to riders in real-time after they finish their train trip. Theseresults place the Capitol Corridor #3 inCustomer Satisfaction among Amtrakroutes for FY 2015. Of note, Amtrakconductors received the highest rating(#1) in the Amtrak system, with a 92%“Highly Satisfied” rating by CapitolCorridor passengers. In addition, 90% ofCapitol Corridor passengers were “HighlySatisfied” with the information providedbefore their trip via the CCJPA/BART CallCenter, which is #2 in the Amtrak system.

Service remained at 30 daily train trips inFY 2015, which, compared to the initialeight daily train trips in FY 1998, delivers

an expanded level of choice to passengersalong the route. These achievements weremade possible by focusing on operationalefficiency, safety and security;collaborative planning and partnerships; acommitment to superior customer service;and the adoption of new technologies tomake the passenger experience safe,enjoyable and convenient.

OUR VISION

The CCJPA’s priorities and guiding valuesare described in our Vision Statement. Weexist to:

• Provide high-quality passenger rail andconnecting bus service that is safe,frequent, reliable and affordable;

• Develop rail service as the preferredmeans of travel connecting the threeNorthern California metropolitanregions (Sacramento-SanFrancisco/Oakland-San Jose/SiliconValley);

• Deliver cost-effective expansion ofsuperior passenger rail service; and

• Build on constructive relationships withour partners: riders, local communities,National Railroad PassengerCorporation (Amtrak), Union PacificRailroad (UPRR), Caltrain, and the Stateof California Department ofTransportation (Caltrans).

SERVICE OVERVIEW

Capitol Corridor intercity trains operatealong a 170-mile corridor between SanJose and Sacramento/Auburn with stopsat 17 train stations and a bus connectionto San Francisco. The Capitol Corridorroute operates on tracks primarily ownedand dispatched by UPRR, and a small two-mile segment in Silicon Valley owned byCaltrain. The CCJPA manages the servicethrough an operating agreement withAmtrak.

Trains provide direct connections with19 local public transit systems and fivepassenger rail or rail transit systems,including BART, VTA, ACE, Caltrain,Sacramento Regional Transit and Amtrak’s

national train network. To supplement thetrain service, dedicated feeder bus andlocal transit routes serve communitiessouth of San Jose (Santa Cruz, Monterey,Salinas, San Luis Obispo, Santa Barbara);north of Martinez (Vallejo, Napa, SantaRosa, Eureka); and east of Sacramento(Truckee, Colfax, Reno, South Lake Tahoe).Together, these transit systems serve thesecond largest urban area in the westernUnited States.

WELCOME ABOARD!

Walk14%

Transit20%

Bike11%

Drive28%

Drop Off & Pick Up22%

TICKET TYPE FY 2015

10-Ride 22%

Monthly33%

One Way/Round Trip45%

RIDER PROFILE FY 2015

Work/Business 65%

Family/Friends14%

Recreation& Leisure 9%

Shopping &Vacation 3%

TRAVEL-TO-STATION MODE FY 2015

Other 2%

Other 1%Taxi 1%

School 3%

Personal 4%

Carpool 3%

WHERE WE’VE BEENFY 2015 SERVICE PLANHIGHLIGHTS

Despite limited state and local fundingsources supporting intercity passengerrail, the CCJPA has successfully movedforward with several Capital ImprovementProjects, including:

• Funded the completion of several state-of-good repair projects performed byUnion Pacific Railroad that continuedthe high reliability of the CapitolCorridor trains.

• Developed, with Caltrans and Amtrak,the early phases of an On-BoardInformation System for deployment onall California Intercity Trains.

• Released the draft EnvironmentalImpact Report for the proposedSacramento-Roseville 3rd Track Project,which is set for adoption by the CCJPABoard in November 2015.

• Began the design and environmentalprocess for a series of track capacityimprovements between Oakland andSan Jose to eventually increase servicefrequency.

EQUIPMENT

• Positive Train Control (PTC) Collisionavoidance signal system – PTCequipment is now installed on all 17locomotives and all 19 cab cars.

• Next Generation Engine Upgrade: olderprime mover engines were overhauledand head-end power engines in theCalifornia locomotives are now all tier 4cleaner-burning, more fuel efficientengines.

SAFETY & STATION UPGRADES

• Safety continued to be a major priority;employee injuries fell from 5 in FY 2014to 1 in 2015, though passenger injuriesincreased from 8 to 12 for the sameperiod. And unfortunately, trespasserfatalities rose from 14 to 18.

• Security Fencing – In 2015,approximately 2,000 feet of high-security fencing was installed along theUnion Pacific Railroad’s right-of-way toprevent theft and deter trespassing.Fencing was installed in Sacramentoand Hayward areas.

• Security Cameras at Capitol CorridorStations – With initial engineeringdesign complete, installation will begin

for camera and surveillance equipmentat the Auburn, Rocklin, Roseville, Suisun,and Fremont stations.

• Tunnel Improvements – In 2015, aproject was undertaken to improve thesafety and integrity of the tunnellocated between Richmond andMartinez. Structural improvements weremade to prevent rocks from falling fromthe roof of the tunnel, as hadoccasionally occurred in the past.

TECHNOLOGICAL IMPROVEMENTS

• Upgraded the on-board Wi-Fi servicewith wired connections made betweentrain cars, leading toward better systemperformance.

• Implemented multi-ride ticketpurchases on the Amtrak mobile app,increasing ticket sales via that channelby more than 100%.

• Coordinated with Amtrak to update theCapitol Corridor website’s train statusfeature, and establish a real-time trainstatus map using Transloc’s technologyfor desktop and mobile users.

• Initiated discussions with Amtrak toestablish a workplan for a WiFi landingpage, which will include Capitol Corridorcontent and media for train informationand other service offerings.

FY 14-15 30 weekday $31.7 $27.25a $4.3

a

22 weekend

FY 15-16 30 weekday $31.7 $0a

$0a

22 weekend

FY 14-15 $1.1 $1.1 n/a

FY 15-16 $1.1 $1.1 n/a

Marketing Budget (MILLIONS)

a. Projected.

Fiscal Service Allocated Actual ImprovementYear Level Budget Costs Reinvestment

Operating Budget (MILLIONS)

Roseville

Sacramento(Sac RT)

Davis

Martinez

Berkeley

Emeryville

Oakland Jack London

Ha

Oak

Fremont/Centerville

Santa Clara/Great America (Levi’s Stadium) (VTA)

Richmond

SanFrancisco

Suisun/Fairfield

Berkeley

Oakland Coliseum

San Jose/Diridon (CALTRAIN; VTA)

Hayward

Santa Clara/University (CALTRAIN)

TRANSFERSTATION

BUS CONNECTION

Auburn

Rocklin

(BART)

(BART)

Capitol CorridorRoute Map

a: Projected

4.5

4.0

3.5

3.0

2.5

2.0

100%

95%

90%

85%

80%

75%

Overall Satisfaction n AMTRAK CSI SCORE n AVERAGE ANNUAL SCORE BASED ON BIANNUAL CCJPA ON-BOARD SURVEYS

90%87%

90% 91% 89% 89%87%

85%86%

85%

91%

4.1

4.2

4.0

4.1

4.2

4.2

4.3

4.3

4.3

4.3

4.3

4.3

83%

Ridership (IN MILLIONS) FY 09 and FY 12: Ridership adjusted to actual tickets collected based on e-ticketing reports

Revenue (IN MILLIONS)

Farebox

On-Time Performance

55%

50%

45%

40%

35%

30% 47%

47%

49%

50%

51%

50%

52%

REVENUE TO COST

RATIO (%)

100%

95%

90%

85%

80%

75% 92.5%

93.1%

94.9%

93.9%

95.0%

95.2%

93.1%

1.5 M

1.45 M

1.4 M

1.35 M

1.3 M

1.32M

1.30M

1.41M

1.44M

1.40M

1.42M

1.48M

$34 M

$29 M

$24 M

$19 M

$14 M

$9 M $23.52

M

$24.37

M

$27.18

M

$29.60

M

$29.20

M

$29.18

M

$30.09M

FFY 2004 2005 2006 2010 2011 2012 2013

Respondents were asked the question, “Considering both your station and on-board experience, how would you rate your overall experience?” Mean score is based on number giving a rating,eliminating not applicable, and blanks. The higher the mean the more positive the rating. Optimum positive mean score = 5.00. Lowest negative mean score possible = 1.00.

2007 2008 2009 2014 2015

FFY 2009 2010 2011 2012 2013 2014 2015

FFY 2009 2010 2011 2012 2013 2014 2015

FFY 2009 2010 2011 2012 2013 2014 2015

FFY 2009 2010 2011 2012 2013 2014 2015

90% OTP STANDARD

MARKETING & COMMUNICATIONS

In FY 2015, the CCJPA’s marketingactivities centered on increasing brandawareness of Capitol Corridor throughoutthe region, as well as encouraging off-peak ridership using discount offers andpromotional partnerships.

• Continuation of the “Take 5 for $5 each”offer for small groups on weekends, andthe Seniors Ride Half Off Midweek offerto boost off peak ridership, with eachbringing nearly 2,000 monthly riders onaverage for the duration of the offers.

• Debuted the Friends and Family 50% offdiscount, also targeted at small groupsfor every day of the week.

• Partnership with Disney on Ice broughthigh number of impressions via socialmedia network, Facebook.

• Created a Rail Safety Video withOakland A’s mascot, Stomper, topromote rail safety messaging atbaseball games and on social mediachannels.

WHERE WE’RE GOING FY 2016 SERVICE PLANHIGHLIGHTS

With limited new capital funds—andadditional rolling stock not expected toarrive until 2017—the CCJPA will focus onmaintaining the 30-train weekday (and22- train weekend) service plan andimproving service performance andreliability. Programs planned or underwaywill allow for the following improvementsin FY 2016:

• Install bicycle lockers at most stationsand initiation of the process to getfolding bicycle rentals at selectedstations;

• Test and implement better on-trainbicycle storage systems to increasebicycle storage density;

• Complete project environmental reviewand design planning to support serviceexpansions to Roseville, and commencedesign and environmental review forservice increases between Oakland andSan Jose; and

• Begin developing Adapting to RisingTides vulnerability analysis for theCapitol Corridor service which will helpguide long term capital investment andmeasures to make Capitol Corridor aviable long-term service;

• Security Cameras at Stations – Installsecurity cameras at Auburn, Rocklin,Roseville, Suisun and Fremont stations;

• Standby Power at Auburn layover site –Construct a standby power system thatwill allow shutdown of the locomotive’sdiesel engines during overnight layoverservicing, saving diesel fuel andreducing emissions; and

• Signage – Begin a program of upgradesto the safety and information signage atCapitol Corridor stations by installing anew standard information display signsystem.

• Positive Train Control – While thedeadline for installation of Positive TrainControl was extended to 2018, theCapitol Corridor remains on track tohave the necessary systems installed onall rail equipment by early 2016. Finalimplementation of this control systemwill await coordination with the CapitolCorridor's railroad partners - UnionPacific Railroad and Caltrain. Each ofthose partners is working hard toimplement Positive Train Control, buthave not yet announced a schedule forfinal implementation;

• Receive initial order of new Tier 4locomotives that will reduce pollutantsand improve fuel efficiency.

MARKETING & COMMUNICATIONS

Marketing and advertising plans for FY2016 will continue to focus on socialmedia marketing as a cost-effective andtrackable means of increasing brandvisibility and customer engagement.Partnerships coupled with traditionalmedia like radio and television willpromote the Capitol Corridor as a traveloption. Promotional discounts will bolsterridership in key markets and duringweekend/off-peak periods. Additionalmarketing endeavors may include:

• Targeted promotions to boost ridershipon select segments with capacity, suchas Auburn-Sacramento/Davis;

• Joint promotional campaigns with localand promotional partners to leverageexposure across a variety of advertisingchannels and social media;

• Improvements in delivery of train status information to customers througha variety of channels, and transmissionof Service Alerts across Twitter andother media.

THE 2016LEGISLATIVEAGENDA FY 2015 ACCOMPLISHMENTS

• The CCJPA has been working with theother California intercity passenger rail(IPR) agencies to raise awareness forcontinued and sustained investment inthe state’s intercity passenger railprogram.

• State Legislature approved and theGovernor enacted a $126 million budgetto support the operation of the threeCalifornia IPR services, including theCapitol Corridor.

Our goal remains toimprove the quality oflife in the communitieswe serve by providingsafe, convenient,affordable, reliable,and environmentallyfriendly passenger railservice.

• The special session of the StateLegislature called by Governor Brownearlier in the summer to addresscontinuing deficits in transportationfunding did not produce any legislativeproposals. On September 5, the Governorreleased his proposal to provide $3.6billion for the state’s transportationnetwork that would be directed towardsmaintenance and repair of our state’sexisting transportation infrastructure.This proposal from the Governorincludes $879 million from loanrepayments for various transportationprojects; a one-time allocation of $400million would be directed to the Capand Trade Transit/Intercity Rail CapitalProgram (TIRCP); and $100 million inCap and Trade funds for a new“complete streets” program. While theCCJPA supports this proposal, it has notyet been adopted by the Legislature.Efforts continue with interestedagencies to include funds to supplementCalifornia transit and intercity passengerrail services as part of this discussions.

FY 2016 ACTION PLAN

The CCJPA will seek to leverage limitedState and federal funds to advanceprojects that will create jobs, and expandand improve service that in turn willreduce vehicular congestion andcorresponding greenhouse gas (GHG)emissions in the Northern Californiamega-region. The CCJPA will work withlegislative, transportation and financeofficials to:

• Ensure that the State transit fundinglevels continue to support the operationof the three California IPR corridors thatconform to the requirements of Amtrakpricing methodology set forth in thePassenger Rail Improvement andInvestment ACT (PRIIA) Section 209Policy;

• Pursue and secure federal, State andother funds to finance the capitalinfrastructure investments to meet theCCJPA’s goal for expanded train serviceto San Jose and Roseville/Auburn; and

• Seek funding to implement andcomplete projects to enhance systemsafety and security to protectemployees, passengers and facilities,including Positive Train Control (PTC).

CLOSINGMESSAGE The ongoing success of the CapitolCorridor service is demonstrated by a highlevel of customer satisfaction andconsistent overall growth in ridership andrevenues over the past sixteen years. A steady base of frequent weekday andweekend riders continues to keep theCapitol Corridor as the third busiest routein the Amtrak system, thanks in large partto the high-quality, reliable, and customer-focused operation of the trains.

We continue to work on projects that willfurther enhance the safety and security ofour trains, and ensure that we meetsustainability and clean air goals for theState of California.

Our goal remains to improve the quality of life in the communities we serve byproviding safe, convenient, affordable,reliable, and environmentally friendlypassenger rail service. We thank ourpartners, taxpayers and customers for theongoing support of the Capitol Corridorintercity passenger rail service.

CAPITOL CORRIDOR JOINT POWERS AUTHORITY300 Lakeside Drive, 14th Floor East • Oakland CA, 946121-877-9-RIDECC (1-877-974-3322) • Fax: 510-464-6901

www.capitolcorridor.org

2015 PERFORMANCE REPORT, ADOPTED NOVEMBER, 2015

CAPITOL CORRIDOR JOINT POWERS AUTHORITY

BOARD OF DIRECTORS

Placer County Transportation AgencyJim Holmes

Keith Nesbitt (Alt.)Diana Ruslin

Sacramento Regional Transit DistrictRick Jennings, II

Steve MillerSteve Hansen (Alt.)

San Francisco Bay Area Rapid Transit DistrictNicholas Josefowitz

Joel Keller (Alt.)Zakhary Mallett

John McPartland (Alt.)Gail Murray, Chair

Robert RaburnTom Radulovich

Rebecca Saltzman

Santa Clara Valley Transportation AuthorityMagadalena Carrasco

Rose Herrera

Solano Transportation AuthorityJack Batchelor, Jr.James P. SperingHarry Price (Alt.)

Yolo County Transportation DistrictRobert Davis

Lucas Frerichs, Vice ChairBarbara Sandeen (Alt.)

EXECUTIVE OFFICERS Grace Crunican

Executive Director

David B. KutroskyManaging Director