Business Analyst InternExit Presentation

Project: RSW Performance and Security EnhancementsP&S Quality and Warranty Applications

Dhruv I. GodaraDate: 08/16/2010

Overview

Background

Overview of RSW Re-Write Project.

Key Stakeholders and Project Team.

Responsibilities and Deliverables.

Contribution towards EBU IT Goal Tree.

Lessons Learned.

General Office Deliverables.

Other Accomplishments, Training and Activities.

Q&A Session

Acknowledgements

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Background Education:

BS Industrial Management (Expected: May 2011)

Minor: Computer Science and MIS

Krannert School of Management, Purdue University (WL)

Prior Work Experience:– ERP Intern – Industrial and Financial Solutions (IFS)

– Software Development Intern – HCL Technologies Ltd.

Skills:– Office Productivity Suites: MS Word, Excel, Project, Visio and PowerPoint.

– Programming Languages: C, C++, C# (ASP.NET), JAVA (J2EE), and MATLAB.

– DBMS: MS Access, MS SQL Server, MySQL

– Web Development: HTML, XML, PHP and JavaScript.

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Project Description and Sponsor Expectations

RSW – Only Web Application used by Cummins’s North American Dealers and International Distributors to file Claims over the Web.

Current Issues with RSW can be divided into following categories:

Business Opportunity:

– Reduce business cost of claim administration by moving claim traffic to the web.

– Increased customer satisfaction in using the web.

– Securing Cummins proprietary data against misuse.

– Upgrading to latest web technologies that support growing business demands.

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● Rapidserve Web Security and Technology Obsolescence

● Rapidserve Web Performance● Scalability● Performance Enhancement● Security Enhancement

1. Compatibility2. Replacing PL/SQL Cartridge3. Documentation/Traceability Metrics4. Registered User Housekeeping5. User Interface.

Key Stakeholders Engaged Client: P&S Quality and Warranty Department

Key Stakeholders: David Weiss, Cindy Donica, Gail Miller & Frank Whyte.

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Responsibilities and Deliverables

Preparing IT Project Management Documentation:– Project Contract

– Project Plan (Microsoft Project)

– Roles and Responsibility Map

Wireframes and Prototypes:– Responsible for validating Application Prototypes with respect to

the Wireframes.

– Identifying Discrepancies and reporting them to Off-Shore Development Team.

– Constantly updating Wireframes (MS Visio) to incorporate changes made during Team Discussions.

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Responsibilities and Deliverables

Creating Detailed Functional Test Plan for the New Web Application:– Created a field level functional test plan for the newly developed

solution.

– Created over 600 Test Cases to test Field Level functionalities and Business Validations governing the new Application

Content Management:– Responsible for gathering screen by screen Content Requirements

for the New Web Application.

– Created a detailed Content Requirements Skelton that will be used by the Business to deliver Content (Helpful Hints, Tool Tips, Special Messages, FAQs and Help Page) to the Development Team.

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Contribution Towards EBU IT Goal Tree

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INTERN DELIVERABLES

Risk MitigationCorrect Network Security Deficiencies

Business Driven ProjectsBusiness Driven Prioritized Operational ProjectsProcess mapping for application standardization.

RAPIDServe Web: Performance and Security Enhancements Project

What am I taking Away from this Experience?

Heavy focus on Pre-Development Analysis is critical.

Proper Communication Channels are Imperative to prevent Gaps, Deficiencies and Slippage in an IT Project. Proper and Efficient Interfacing between Business and Developers is essential

for Project Success.

ITPM Methodologies are there for a reason.

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General Office Deliverables

Process Information Documentation for SOx (ITGC) Applications:– Prepared Access Documentation for SOx (ITGC)

Applications such as RAPIDServe (RSS)

– This Deliverable helped in streamlining and reducing redundancies in the Process followed by Business to provide access for new Users to SOx (ITGC) Applications.

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Other Accomplishments, Training and Activities

Six Sigma Training Workshop.

Call Center Sit-In to Understand Business.

Intern Events Organizing Committee Chair.

Volunteer Work: Farmers Market & Build-A-Home.

South Asian Affinity Group: Mentor Program.

Executive Information Sessions.

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QUESTIONS/COMMENTS

Acknowledgements

Special Thanks to:– Frank Whyte (P&S Quality and Warranty App. Director)

– Arnab Das (IT Project Manager)

– Lisa Killila (Warranty Business Analyst)

– Mohit K. Jain (GPV Business Analyst)

Also a very special thanks to the rest of the Project Team and Warranty IT Staff for providing a very welcoming atmosphere and making this a memorable experience.

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APPENDIX/RESOURCES USED

EBU IT Quarterly Presentation

RSW Re-Write - Project Contract