Capture Enabled Business Process Management

Capture Enabled BPM Organizations today must deal with a vast amount of incoming information from many

different sources. Efficient, automated business processes are critical to managing it,

improving productivity and serving customer needs. But getting there can be a

challenge. Each step may contain internally and externally generated information,

combined with human interactions and decisions that can cause processing delays,

introduce potential for error and pose a compliance risk.

Kofax overcomes these challenges through capture enabled BPM solutions, a powerful

combination of:

Information Capture enabling organizations reduce labor intensive processes by

capturing all types of content for automatic classification, extraction, validation and

delivery into applications, processes and repositories.

Business Process Management (BPM) a way of looking at and controlling business

processes1, and combining technology and management discipline to improve how

work is done for greater efficiency.

Dynamic Case Management a collaborative and information-intensive process driven

by outside events requiring incremental and progressive responses2, human judgment

and coordination.

How it Works

When information enters an organization, the Kofax Capture Enabled BPM platform

automatically captures, extracts, validates and classifies it through a touchless process.

Whether it originates in the form of paper, fax, email, SMS, XML or PDF format… the

time required to understand and decide what to do with the information is drastically

reduced.

Then, regardless of whether the destination is a business application, content repository,

ERP or CRM system, or Microsoft® SharePoint® – the software delivers the information

to the right people, processes or devices at the right time, in the right format.

Kofax enables organizations to not only automate the process of capturing information;

but also design powerful, flexible business processes to instantly and automatically

deliver high-quality, purified information into applications and workflows, across the

entire enterprise.

Increased access to purified information enables knowledge workers and case

managers to make faster, more informed decisions and better handle exceptions

and discrepancies in captured content throughout the entire customer engagement

lifecycle. This creates more efficient and dynamic processes. Organizations can

achieve greater return on investment on their systems and processes with a lower

cost of ownership, while simultaneously reducing operating costs and providing better

customer service.

Solutions for Your IndustryEvery industry and organization has its own specific business processes and requirements. Kofax powerful and flexible technology enables each customer to implement capture enabled business process automation to meet their unique needs.

BankingRecent years have brought significant changes. Banks, credit unions and other institutions are looking to improve liquidity, restore investor confidence, increase customer retention, be more competitive, and address regulatory compliance. Kofax enables financial institutions to reduce processing costs, improve customer service and achieve regulatory compliance for their core processes. 1 What is Business Process Management, AIIM (www.aiim.org/what-is-bpm-business-process-management)

2 Dynamic Case Management — An Old Idea Catches New Fire, Craig Le Clair and Connie Moore, Forrester Research, Inc., December 2009

• Reduces costs

• Creates more agile and adaptable processes

• Automates and speeds processing

• Improves customer service

• Enhances regulatory compliance

• Provides 12-18 month ROI

• Reduces errors and improves information quality

• Increases productivity and efficiency

• Speeds exceptions resolution

• Increases transparency into business processes and performance

• Improves integration between document management and CRM/case management

InsuranceWith declining incomes, rising claims and fraud risk, insurance companies can only compete and thrive if they have the most accurate and up to date information on customers, policies, risks and claims. Kofax enables insurance companies to streamline information flow across business units and processes, reduce cost and risk, increase sales efficiency and customer service, and achieve regulatory compliance.

GovernmentGovernment agencies must contend with ever competing demands, simultaneously look to expand services, provide better service and comply with privacy and environmental regulations — all while controlling costs. Capture enabled BPM helps agencies increase efficiency, improve case management capabilities, reduce costs and paper, improve service and become ‘greener.’

HealthcareHealthcare organizations face a mounting need to reduce costs while improving quality of care. Kofax captures patient and financial information at the point of entry, transforms it into actionable information, and securely routes it to the point of care. Organizations benefit from a unified platform to capture and process any type of document, including admissions, claims and EOB forms; invoices, reports, charts, MRIs, EKGs and X-rays.

Kofax captures and purifies information… reduces the time and effort required to understand and decide what to do with it… delivers it to the right people, processes or systems… and dynamically automates and manages the flow of the information throughout the enterprise.

Kofax Capture Enabled BPM Platform

ERPCRMLOB

ECM & Records

Management

Database & Archives

CAPTUREinformation at the point of origination

CLASSIFYinformation for appropriate handling

SEPARATEcaptured documents

EXTRACTinformation without manual intervention

VALIDATEinformation to ensure accuracy

COMMUNICATEwith enterprise applications and devices

Paper

Digital ScannersMFPs / MFDs

Social Collaboration

SMS / MMS

Faxes

MS Office FilesPDF / TIFF / JPEG

XML / EDI Print / Data Streams

Emails

Capture Enabled BPM Benefits:

Kofax Vision

Kofax Capture Enabled BPM solutions are driven by a strategic vision:

Capture at the Point of Origination Capturing information when it is first available –

whether from a customer’s home, a local branch office or even a field representative on

a smartphone or mobile device. With Kofax, critical business processes can be initiated

immediately, as soon as the information is generated.

Touchless Processing Reducing human intervention and the time required to

understand and decide what to do with the captured information. Organizations are

able to simultaneously improve information quality by reducing human error and

immediately initiate critical workflows to accelerate their business processes.

Enterprise Ready Easily integrating with existing IT infrastructure and applications

including ERP, LOB, CRM and other BPM applications. Kofax software is deployable

“on premise” and available via a public cloud under a SaaS license subscription model

through Microsoft Windows® Azure.

Microsoft Partnership As a Microsoft Global ISV Partner and Gold Certified Partner, the Kofax platform is tightly integrated with SharePoint and Kofax supports Windows Dynamics, Microsoft developer tools and Windows Phone for mobile applications.

OEM and Channel Partners Kofax also provides technology to scanner manufacturers on an OEM basis enabling them to improve performance and stay competitive; and to a large community of channel partners who resell Kofax software as a core part of their business.

Services Our commitment to excellence includes our Ignition Professional Services to deploy Kofax solutions, post installation software maintenance and support to assist customers, and education classes and computer based training to develop skilled resellers and users.

© 2012 Kofax, Inc. All rights reserved. Kofax and the Kofax logo, are trademarks or registered trademarks of Kofax, Inc. in the U.S. and other countries. (02.2012)

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About KofaxKofax plc (LSE: KFX) is a leading provider of capture enabled business process management solutions. For 25 years, Kofax has provided award winning solutions that manage the capture and streamline the flow of business critical information throughout an organization in a more accurate, timely and cost effective manner. These solutions provide a rapid return on investment to thousands of customers in banking, insurance, government, business process outsourcing and other markets. Kofax delivers these solutions through its own sales and service organizations, and a global network of more than 800 authorized partners in more than 70 countries throughout the Americas, EMEA and Asia Pacific.