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Advanced Car Select Car Rental Locations 6/04 1 Lesson: Car Select Car Rental Locations and Vehicle Type Codes Total Time: Content: Question/Answer: 60 minutes 45 minutes 15 minutes Lesson Description: This 60-minute lesson expands the experienced Worldspan user’s knowledge with hands on shortcuts for the Car List, rental locations for specific cities, and shortcuts using Vehicle Type codes. Author: Gina Collins SME: Marcia Phares Instructor Review: Paula Vecchione Approved: QA - Toni Newman Updated: Angela Hightower-Larsen Instructors’ notes: This class requires creation of a PNR. It is recommended that the PNR be created prior to the start of the class so that it is available during the presentation. Please use dates that are at least six months out so that current operations are not disrupted. Book or keep these four flights and city pairs as an example. Also, please do not create MK or HK segments for this purpose. 1.1HAWKINS/GEORGE*ADT 1 DL1605Y 12OCT TU ATLDEN HK1 850A 1001A/O $ E 2 F9 653Y 15OCT FR DENSFO HK1 845A 1015A/O $ E 3 UA 979Y 18OCT MO SFOLAX HK1 700A 819A/O $ E 4 DL1488Y 21OCT TH LAXATL HK1 845A 413P/O $ E ©2003 Worldspan L.P. All Rights Reserved.

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Page 1: Car Rental Locations & Vehicle Type Codes

Advanced Car Select Car Rental Locations

6/04 1

Lesson: Car Select Car Rental Locations and Vehicle Type Codes

Total Time: Content: Question/Answer:

60 minutes 45 minutes 15 minutes

Lesson Description: This 60-minute lesson expands the experienced Worldspan user’s knowledge with hands on shortcuts for the Car List, rental locations for specific cities, and shortcuts using Vehicle Type codes. Author: Gina Collins SME: Marcia Phares Instructor Review: Paula Vecchione Approved: QA - Toni Newman Updated: Angela Hightower-Larsen Instructors’ notes: This class requires creation of a PNR. It is recommended that the PNR be created prior to the start of the class so that it is available during the presentation. Please use dates that are at least six months out so that current operations are not disrupted. Book or keep these four flights and city pairs as an example. Also, please do not create MK or HK segments for this purpose. 1.1HAWKINS/GEORGE*ADT 1 DL1605Y 12OCT TU ATLDEN HK1 850A 1001A/O $ E 2 F9 653Y 15OCT FR DENSFO HK1 845A 1015A/O $ E 3 UA 979Y 18OCT MO SFOLAX HK1 700A 819A/O $ E 4 DL1488Y 21OCT TH LAXATL HK1 845A 413P/O $ E

©2003 Worldspan L.P. All Rights Reserved.

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PowerPoint - 1

Welcome

to Car Select

Car Rental Locations and Vehicle Type Codes

PowerPoint - 2

Objectives

• Display the Car List • Use the options in the Location Table • Identify specific Location Codes for a car

associate • Display the Vehicle Code Matrix • Request specific vehicle types in an availability • Request specific vehicle class in an availability

Instructors’ Notes

Let’s begin with the Car List. This display shows all active locations stored in Worldspan by the specified car associate, by city and/or airport code, and includes the location code and number.

This information can be used to display car details or car availability. City information stored in the location table varies by associate.

Application Sharing

1. Access the Car Rental Location Code display.

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CRG/L

RENTAL LOCATION CODES A - AIRPORT / BOTH T-O C - CITY E - EAST H - HOTEL N - NORTH O - OFF TERMINAL P - PORT/FERRY R - RESORT S - SOUTH T - TERMINAL W - WEST X - RAIL >

Instructors’ Notes

This display lists the codes for each location type. You can select either a specific direction (north, south) or a location type such as rail, resort, and hotel.

If you see an unfamiliar code, you can use this display to determine the location type.

For our example, we do not know the type of location, but know the code. 2. Decode location code X.

CRG/LX

CRG/LX X - RAIL

Instructors’ Notes

Think of it as Car Reference Guide/LocationX

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3. Decode the location code R.

CRG/LR CRG/LR R - RESORT

Instructors’ Notes

Use these codes as a generic request for a type of location or combine them with the specific location code for one location only. Now that we have looked at the location codes, let’s use these in specific entries.

First, here are some formats.

4. Display INFO CRL for generic location entries.

INFO CRL

> CAR SELECT RENTAL LOCATIONS INFO CRL FUNCTION TO DISPLAY LOCATIONS STORED BY CAR COMPANIES FUNCTION ID CRL EXAMPLES 1. EXAMPLE AND EXPLANATION OF CRL ENTRIES. ENTRY DEFINITION ----- ---------- CRLLAX/CZD RENTAL LOCATIONS BY CAR COMPANY CRLLAX/CZI/LT RENTAL LOCATIONS BY CAR COMPANY AND LOCATION CODE. SEE >CRG/L FOR A LIST OF LOCATION CODES)>

Instructors’ Notes

Use the basic CRL for a specific car company (as shown) or for a car company and type of location (Terminal, in this case.)

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5. Move down for the explanation of display.

MD

EXAMPLE OF DISPLAY AND EXPLANATION ENTRY - CRLLAX/CZD RESPONSE - LAX ALL LOCATIONS ADDRESS LN CO LOC TITLE ADDRESS 0001 ZD T01 LOS ANGELES INTERNATIONAL 9775 AIRPORT BLVD 0002 ZD C01 UNION STATION - LOS ANGEL 800 NORTH ALAMEDA 0003 ZD C02 1256 WEST 7TH STREET 1256 WEST 7TH STREET 0004 ZD C04 WEST CENTURY BLVD 5711 WEST CENTURY EXPLANATION LINE 1 CITY/LOCATION/ADDRESS LINE 2 LINE NUMBER/CHAIN CODE/LOCATION CODE/TITLE OF LOCATION AND ADDRESS)>

Instructors’ Notes

The display includes line number, participant indicator, when applicable (AccessPlus = $, Source = #), car associate code, location code, location title, and street address. Looking at line 1, the location code is T01, the company is Budget, and the title is Los Angeles International, at 9775 Airport Blvd. Line 2 is location code C01, the Union Station - Los Angeles, at 800 North Alameda.

Let’s look at a full list of Budget locations.

6. Display rental car locations in Los Angeles for Budget.

CRLLAX/CZD

LAX ALL LOCATIONS #ZD-BUDGET 21JUL-MO/22JUL-TU LN CO LOC TITLE ADDRESS 001 #ZD C06 LOS ANGELES CA WILSH 3600 WILSHIRE BOULEVARD 002 #ZD W03 MALIBU CA 22853 PACIFIC COAST HWY 003 #ZD T01 LOS ANGELES INTERNAT 9775 AIRPORT BLVD 004 #ZD C07 LOS ANGELES CA WASHI 1910 EAST WASHINGTON 005 #ZD C01 UNION STATION 800 NORTH ALAMEDA 006 #ZD N01 BEVERLY HILLS CA WIL 9815 WILSHIRE BOULEVARD 007 #ZD C03 LOS ANGELES CA MANCH 5560 MANCHESTER AVENUE 008 #ZD N02 MARINA DEL REY CA 4363 LINCOLN BOULEVARD >

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Instructors’ Notes

The display lists all active locations stored by Worldspan for Budget, including all location codes. T is for Terminal locations, C for City locations, N for North locations, S for South locations, E for East locations and W for West locations. If you are not sure of the Location code you can always refer back to your entry of CRG/L.

7. Request all car rental locations in Tampa.

CRLTPA

TPA ALL LOCATIONS 21JUL-MO/22JUL-TU LN CO LOC TITLE ADDRESS 001 #ZE W02 CLEARWATER COLLISION 2300 DREW ST 002 #AC O01 ACE SPECIALITY AUTO RENTAL- 003 #ET N07 NEW PORT RICHEY 5510 US HWY 19 004 #ZA O01 PAYLESS OFF AIRPORT 1810 NORTH WESTSHORE BL 005 $LM O01 EZ RENT EZ RENT 4500 CYPRESS ST 006 #ZD N03 TAMPA FL WESTSHORE B 1110 N WESTSHORE BLVD 007 #ZI C14 OLDSMAR/TAMPA 13946 W HILLSBOROUGH AV 008 #ZE C12 TAMPA NORTH HLE 1514B EAST FOWLER AVENU 009 #ET W05 LAKELAND 619 E MEMORIAL BLVD 010 OF T01 ALAMO 5402 W.SPRUCE ST.)>

Instructors’ Notes

Again, this lists all locations stored by Worldspan. By adding the location option /L and the location code, the list can be shortened. 8. Request all locations in North Indianapolis for Budget.

CRLIND/CZD/LN

IND NORTH LOCATIONS LN CO LOC TITLE ADDRESS 0001 ZD N01 1523 NORTH SHADELAND 1523 NORTH SHADELAND 0002 ZD N02 NORTH KEYSTONE 4555 NORTH KEYSTO

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Instructors’ Notes

Budget has two north locations.

9. Request city car rental locations in Boston.

CRLBOS/LC

BOS CITY 21JUL-MO/22JUL-TU LN CO LOC TITLE ADDRESS 001 #ZD C01 MOTOR MART GARAGE 24 PARK PLAZA 002 #ZE C23 SEAPORT HOTEL HLE 164 NORTHERN AVENUE 003 #ET C98 PRUDENTIAL CENTER 800 BOYLSTON ST 004 #ZI C03 AVIS OF BOSTON-GOVT 3 CENTER PLAZA BOSTON M 005 #ZE C24 WESTIN COPLEY HLE 10 HUNTINGTON AVE 006 #ZR C02 BOSTON - GOVT CENTER BOSTON GOVERNMENT CENTE 007 #ZI C04 CHARLES HOTEL-CAMBRI 1 BENNETT ST CAMBRIDGE 008 #ZE C10 BOSTON-30 PARK PLAZA 30 PARK PLAZA 009 #ZR C04 BOSTON MARIOTT COPLE MARIOTT COPLEY PLACE LO 010 #ZI C05 FBO-PRIVATE PLANES O LOGAN INTERNATIONAL AIR

Instructors’ Notes

Locations could share a city center location. Both Dollar and Avis list a location at Boston- Govt. Center. Avis has a city office in Clearwater, FLA, near Tampa. 10. Request all city locations for Avis in Tampa.

CRLTPA/CZI/LC

TPA CITY #ZI-AVIS 21JUL-MO/22JUL-TU LN CO LOC TITLE ADDRESS 001 #ZI C10 ST PETE BEACH 5400 GULF BLVD 002 #ZI C14 OLDSMAR/TAMPA 13946 W HILLSBOROUGH AV 003 #ZI C07 CLEARWATER CENTRAL 26236 US HIGHTWAY 19 NO 004 #ZI C02 10035 E ADAMO DRIVE 10035 E ADAMO DRIVE 005 #ZI C01 FOWLER AVENUE 2200 E FOWLER AVENUE 006 #ZI C13 AVIS RENT A CAR 1111 E MAIN ST

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Instructors’ Notes

Now, let’s use the location codes in an availability request.

11. Request car rental availability for Avis at 10AM in San

Francisco on the 22nd of next month, returning at 5PM on the 25th of next month for location S01 like this:

CRLSFO/CZI/LS

LN CO LOC TITLE ADDRESS 001 #ZI S01 BELMONT 1501 EL CAMINO REAL STE

CRASFO22MMM25MMM/ARR-10A/DT-5P/CZI/LS01

#ZI-AVIS AVIS THANKS YOU FOR YOUR BUSINESS AND FOR USING WORLDSPAN SOURCE AVAILABILITY SFO / SOUTH OF CITY22OCT-WE-10A/25OCT-SA-10A STAND/PROMO LN CODE DAILY FREE CHARGE TOTAL RATE RATECD D USD 01 ECAR 35.99 UNL -- 116.88 W1 02 EBAR 35.99 UNL -- 116.88 W1 03 EDAR 35.99 UNL -- 116.88 W1 04 CDAR 38.99 UNL -- 126.62 W1 * 05 CCAR 38.99 UNL -- 126.62 W1 * 06 ICAR 41.99 UNL -- 136.36 W1 * 07 SCAR 43.99 UNL -- 142.86 2A * 08 FCAR 49.99 UNL -- 162.34 W1 * 09 SFAR 57.99 UNL -- 188.32 2B *

Instructors’ Notes

The location code was included in the request to specify a location other than the terminal default. Look again at the location code. Either display your PNR or discuss booking the flights that were suggested.

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12. Display a PNR for Mr. Hawkins.

*-HAWKINS 1P- 4NREZ8 1.1HAWKINS/GEORGE*ADT 1 DL 1605Y 12OCT TU ATLDEN HK1 850A 1001A/O $ E 2 F9 653Y 15OCT FR DENSFO HK1 845A 1015A/O $ E 3 UA 290Y 21OCT TH SFOATL HK1 1100A 630P/O $ E P- 1.PQ2 770 555-1234-T/E-LEARNING TRAVEL/YITTA T- 1.T/ TKG FAX-NOT PRICED FARE TYPE EX *** DI ITEMS EXIST **>

13. Request a list of Avis offices south of Denver.

CRLDEN/CZI/LS DEN SOUTH #ZI-AVIS 21JUL-MO/22JUL-TU LN CO LOC TITLE ADDRESS 001 #ZI S01 LAKEWOOD 3234 S WADSWORTH BLVD U 002 #ZI S03 AURORA 15055 EAST MISSISSIPPI

Instructors’ Notes

Avis shows two locations listed as South. 14. Request Avis availability for this location S01 for

segment 1.

CRAS1/CZI/LS01

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#ZI-AVIS AVIS THANKS YOU FOR YOUR BUSINESS AND FOR USING WORLDSPAN SOURCE AVAILABILITY DEN / SOUTH OF CIT22OCT-WE-957A/24OCT-FR-740A STAND/PROMO LN CODE DAILY FREE CHARGE TOTAL RATE RATECD D USD 01 EDAR 37.99 UNL -- 82.21 2A 02 EBAR 37.99 UNL -- 82.21 2A 03 ECAR 37.99 UNL -- 82.21 2A 04 CCAR 39.99 UNL -- 86.54 2B * 05 CDAR 39.99 UNL -- 86.54 2A * 06 ICAR 41.99 UNL -- 90.87 2A * 07 SCAR 47.99 UNL -- 103.85 2A * 08 FCAR 51.99 UNL -- 112.51 2B * 09 PCAR 56.99 UNL -- 123.33 2A * >

Instructors’ Notes

Notice the availability also verifies the request was for south of the city. Let’s use these location codes to look at detail as well. Detail information is also available by specific location code. We need to know how much later than 5PM we can return the car. If the date is not included the date defaults to current day.

15. Request details for Avis’s Denver office.

CRDDEN/CZI/LS01

ZI-AVIS MON 21JUL / PHONE: 720-963-9772 DEN S001 – LAKEWOOD 1-800-331-1212 3234 S WADSWORTH BLVD UNIT B ** SEE PHONE POLICY LAKEWOOD HOURS: CO ** SEE HOURS POLICY 80227-5004 CO WRITTEN CONFO: NO CITY POLICIES INDEX >CRD*ALLFACTS (COMPLETE POLICY INFORMATION >CRD*AGE (AGE REQUIREMENTS >CRD*CDW (COLLISION DAMAGE WAIVER >CRD*COMMS (AGENCY COMMISSION >CRD*CRED (CREDIT CARD INFORMATION FOR GUARANTEES/DEPOSITS)>

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16. Move down and tab to hours and enter.

MD Tab

Enter Instructors’ Notes

The office is open until 6PM.

ZI-AVIS DEN S001 LAKEWOOD ** HOURS ** MON 21JUL MON 21JUL OPEN-CLOSE 700A-600P MONDAY – FRIDAY >CRD*ALL (ALL LOCATION DETAILS

Instructors’ Notes

Remember, the system retains the last detail just as it does the last availability until overridden. You can request keyword information for specific locations from the detail display (e.g., MAKES, AGE). You can view all detailed information by entering CRD*ALL. Add an asterisk (*), then keyword after the associate code or location code, to directly access topics. This entry applies to the CRD request.

17. Request the car rental locations for Avis in Tampa.

CRLTPA/CZI

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TPA ALL LOCATIONS #ZI-AVIS 21JUL-MO/22JUL-TU LN CO LOC TITLE ADDRESS 001 #ZI C10 ST PETE BEACH 5400 GULF BLVD 002 #ZI C01 FOWLER AVENUE 2200 E FOWLER AVENUE 003 #ZI C02 10035 E ADAMO DRIVE 10035 E ADAMO DRIVE 004 #ZI T01 TAMPA INTERNATIONAL AIRPORT SERVICE ROAD 005 #ZI N01 NEW PORT RICHEY 7315 US HWY 19 N 006 #ZI C13 AVIS RENT A CAR 1111 E MAIN ST 007 #ZI C14 OLDSMAR/TAMPA 13946 W HILLSBOROUGH AV 008 #ZI C07 CLEARWATER CENTRAL 26236 US HIGHTWAY 19 NO >

18. Request ‘Age’ information for the Clearwater (C07)

location.

CRDTPA/CZI/LC07*AGE ZI-AVIS TPA C007 CLEARWATER CENTRAL ** AGE ** MON 21JUL THE MINIMUM AGE TO RENT OR DRIVE AN AVIS CAR IS 25. WHEN PRESENTED WITH AVIS ACCEPTED PAYMENT AND APPROPRIATE PROGRAM ID AGE REQUIREMENT MAY BE REDUCED. PAYMENT EXCEPTION //////////////////////////////////////////// ///////// * AVIS CHARGE CARD. 18 YEARS * AVIS-HONORED CHARGE CARDS WITH QUALIFYING CORPORATE DISCOUNT ID. * GOVERNMENT TRAVEL/PURCHASE ORDERS OR GOVERNMENT VISA/MASTERCARD.)>

Instructors’ Notes

Let’s try another keyword. Let’s look at a toddler seat. Equipment is the keyword, and toddler seat is the category. Place a slash (/) and the category (CST), following the keyword (Equip).

19. Request toddler seat detail for Avis’s Denver location

S01 for the 22nd of next month.

CRDDEN22MMM/CZI/LS01*EQUIP/CST

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ZI-AVIS DEN S001 LAKEWOOD ** SPECIAL EQUIPMENT ** WED 22OCT CST-CHILD SEAT/TODDLER SEE EXPLANATION CHILD SAFETY SEAT - /SQ-CST 8.00 USD PER DAY 40.00 USD PER WEEK 50.00 USD MAXIMUM FEE 15.00 USD ONE-WAY SERVICE FEE 50.00 USD FEE WILL APPLY IF LOST/DAMAGED 50.00 USD DEPOSIT REQURED FOR CASH RENTAL 24 HOUR ADVANCE RESERVATION RECOMMENDED >CRD*EQUIP (SPECIAL EQUIP INDEX >CRD*ALL (LOCATION DETAIL/I)> ZI-AVIS

Instructors’ Notes

A toddler seat is available with charge. You can return to the complete index from this category, or just to the special equipment list. Now, let’s look at some unique locations. Later this year, our customer is going to Europe and has some questions about rental locations. He needs some help.

20. Request car rental locations in Munich (MUC). He is

traveling by rail and would like car rental locations for rail stations. (Remember the location for rail is X).

CRLMUC/LX

MUC RAIL 21JUL-MO/22JUL-TU LN CO LOC TITLE ADDRESS 001 #SX X06 SIXT RENT A CAR MUENCHEN RAILSTATION 002 CC X01 MUC RAIL-COUNTY CARS CAR RENTAL CENTRE LN CO LOC TITLE

Instructors’ Notes

It looks as if it could be located right in the rail station, location X06. Let’s check.

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21. Request detail information for the Muenchen Rail station location for Sixt GMBH.

CRDMUC/CSX/LX06

SX-SIXT GMBH MON 21JUL / PHONE:089 550 2447 MUC X006 – SIXT RENT A CAR 0381 80700 MUENCHEN RAILSTATION MIETWAGENZENTRUM HOURS: 80335 MUENCHEN MON 21JUL 700A-900P GERMANY WRITTEN CONFO: YES CITY POLICIES INDEX >CRD*ALLFACTS (COMPLETE POLICY INFORMATION >CRD*AIRP (PRIME AND ASSOCIATED AIRPORT LIST >CRD*AGE (AGE REQUIREMENTS >CRD*CDW (COLLISION DAMAGE WAIVER )>

Instructors’ Notes

It is in the rail station. A word of caution here, even though we find many locations using specific location type, it is best to check all location codes to search. All associates may not list, or choose to list the location by unique code. You may find your location with city locations, or with specific directional location (N, S, E, and W). Paris is also a popular vacation destination. We know there is a location at Marne La Vallee. Let’s check it out.

22. Request resort car rental locations in Paris (PAR).

CRLPAR/LR

PAR RESORT 21JUL-MO/22JUL-TU LN CO LOC TITLE ADDRESS 001 $EP R01 MARNE LA VALLEE PLACE DES PASSAGERS DU

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Instructors’ Notes

Europcar has location R01. We want a toddler seat.

23. Request “Equip” detail specifically for a toddler seat at Europcar’s (EP) Marne La Vallee location.

CRDPAR/CEP/LR01*EQUIP/CST

Or CRD1*EQUP/CST

EP-EUROPCAR PAR R001 MARNE LA VALLEE ** SPECIAL EQUIPMENT ** MON 21JUL CST-CHILD SEAT/TODDLER SEE EXPLANATION CHILD SEAT TODDLER EUR 30.00 /RNTL >CRD*EQUIP (SPECIAL EQUIP INDEX >CRD*ALL (LOCATION DETAIL/INDEX

Instructors’ Notes

Now, let’s see if there are luggage racks available.

24. Request the Luggage rack equipment for the same

location (EP/LR01, the keyword for luggage is LUG.)

CRDPAR/CEP/LR01*EQUIP/LUG

EP-EUROPCAR PAR R001 MARNE LA VALLEE ** SPECIAL EQUIPMENT ** MON 21JUL LUG-LUGGAGE RACK SEE EXPLANATION LUGGAGE RACK EUR 30.00 /RNTL . >CRD*EQUIP (SPECIAL EQUIP INDEX >CRD*ALL (LOCATION DETAIL/INDEX

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Instructors’ Notes

See the topic CAR AVAILABILITY, RULES, AND DETAILS for complete information on car details.

Once the location code is determined, more accurate availability and detail information can be determined with fewer keystrokes. Remember when looking by location type, not all associates categorize locations by type. Check all location types to assure a complete search for your location.

Things to remember about car rental locations: • The car companies assign the numerics in the location

codes. • The /L field allows a maximum of seven characters

(LAXT012). For locations not stored see: >INFO CR/PUP- • The location information prints on the Itinerary/Invoice. For

additional information, see INFO EZLCAR Before we move on, let’s look a little more at the car rental list. The CRL allows use of other availability options, such as date, arrival, drop-time, and location codes, and carry over of these codes to the availability display. The system allows a maximum of three associate codes and three location type codes in the entry. 25. Display a car rental list in San Francisco for the dates

of the 22nd of next month, return the 24th, include Avis, Budget, and Hertz, and include car rental location of airport (A) and south (S).

CRLSFO/D22XXX24XXX/C-ZI-ZD-ZE/LA-S

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SFO APT – SOUTH ZI-ZD-ZE 22SEP-MO/24SEP-WE LN CO LOC TITLE ADDRESS 001 #ZI T01 SAN FRANCISCO INTL A SAN FRANCISCO CA 94128 002 #ZD S02 PALA ALTO CA 4230 EL CAMINO REAL 003 #ZE T15 SAN FRANCISCO INTL A 780 MCDONNELL RD 004 #ZE S02 SAN MATEO MARRIOTT 1770 SOUTH AMPHLETT BLV 005 #ZE S03 SAN MATEO NORTH HLE 1014 HOWARD AVENUE 006 #ZD S03 HYATT REGENCY 1333 BAYSHORE HIGHWAY 007 #ZE S24 AIRPORT MARRIOTT HOT 1800 OLD BAYSHORE HWY 008 #ZD T01 SAN FRANCISCO INTL A 780 MCDONNELL ROAD 009 #ZI S01 BELMONT 1501 EL CAMINO REAL STE > )>

Instructors’ Notes

Find Hertz location T15 so we can request availability and detail from this list. 26. Request availability for Hertz location T15 with an

arrival time of 4PM and drop time of 4PM. Note X is for the LN number in the availability display.

CRAX/ARR-4P/DT-4P

#ZE-HERTZ IATA/ARC NOT RECOGNIZED BY ZE-SEE KEYWORD TIP SFO / TERMINAL 22SEP-MO-4P/24SEP-WE-4P STAND/PROMO LN CODE DAILY FREE CHARGE TOTAL RATE RATECD D USD 01 ECAR 62.99 UNL -- 149.36 MCLD * 02 IFAR 64.99 UNL -- 153.69 MWR * 03 SFAR 64.99 UNL -- 153.69 MWR * 04 CCAR 68.99 UNL -- 162.35 MCLD * 05 ICAR 74.99 UNL -- 175.34 MCLD * 06 SCAR 82.99 UNL -- 192.66 MCLD * 07 FCAR 82.99 UNL -- 192.66 MCLD * 08 PCAR 86.99 UNL -- 201.32 MCLD * 09 LCAR 91.99 UNL -- 212.15 MCLD * 10 FFAR 102.99 UNL -- 235.96 MWR *

Instructors’ Notes

This display allows selling of the vehicle.

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27. Sell a vehicle from the display.

CR0X (X = LINE NUMBER)

CCR ZE SS01 SFO 22SEP 24SEP IFAR /BS-1P/RG-USD 129.98BR UNL /RC-MWR/LT15/ARR-1600/DT-1600/NM-HAWKINS GEORGE/RI-APPROX TTL US D153.69 INC TAX-OTH CHGS/CF-C25547298A8 #ZE# RG-64.99DY UNL APPROX TTL USD153.69 INC TAX-OTH CHGS FOR SPECIFIC TAXES-CHARGES – SEE LOCAL POLICY GOOD DRIVING RECORD REQUIRED-SEE KEYWORD VALID EXTRA DAY CHARGES MAY APPLY CALL HERTZ IATA/ARC NOT RECOGNIZED BY ZE-SEE KEYWORD TIPS #ZE#>

28. Request detail from line 2 of the car rental list.

CRD2 ZE-HERTZ MON 22SEP / WED 24SEP PHONE:650.624.6600 SFO T015 – SAN FRANCISCO INTL AP 800.654.3131 780 MCDONNELL RD SAN FRANCISCO HOURS: CA MON 22SEP 1201A-1200M 94128-3114 WED 24SEP 1201A-1200M WRITTEN CONFO: YES CITY POLICIES INDEX >CRD*ALLFACTS (COMPLETE POLICY INFORMATION >CRD*AIRP (PRIME AND ASSOCIATED AIRPORT LIST >CRD*AGE (AGE REQUIREMENTS >CRD*CDW (COLLISION DAMAGE WAIVER)>

Instructors’ Notes

These two options give you availability, list, and detail options allowing you to use location codes as well. Look at another shortcut. Many times, you want to see location and addresses of car rental locations located within the city (not at/near the airport). The wildcard display (/LC*) lists all locations besides Terminal and Off Terminal. Let’s try it.

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29. Display a car rental list in Boston for the 25th of next month, return the 28th, arrival at 9AM, return at 4PM, and display all non-airport locations.

CRLBOS/D25MMM28MMM/ARR-9A/DT-4P/LC*

BOS NON AIRPORT LOCATIONS 25AUG-MO-9A/28AUG-TH-4P LN CO LOC TITLE ADDRESS 001 #ET N71 MALDEN 2 99 COMMERCIAL STREET 002 #ET S20 BROOKLINE 996 COMMONWEALTH ST 003 #ZE S20 QUINCY MARRIOTT 1000 MARRIOTT DR 004 #ET N03 BEVERLY 81 RANTUOL ST 005 #ZI S04 AVIS OF MAYNARD MA CORNER GLENDALE AND ROU 006 $ZL N02 1663 MASSACHUSETTS A 1663 MASSACHUSETTS AVEN 007 #ET W15 ARLINGTON 4 DUDLEY STREET 008 #ZD E02 BOSTON MA EAST MCCLE 175 MCCLELLAN HWY EAST 009 #ZE N03 HAVERHILL HLE 259 MAIN STREET 010 #ZR C05 MOTOR MART GARAGE 26 PARK PLAZA)>

Instructors’ Notes

This option is particularly helpful when you know the location is not at the airport and you need a display that possibly shows location and address. Look at one more. 30. Display a car rental list for Orlando using the city code

(ORL), arriving the 22nd of next month at 10AM, returning the 25th at 4PM, for all non-airport locations. Request locations for Alamo, Enterprise, and Payless only.

CRLORL/D22MMM25MMM/ARR-10A/DT-4P/LC*/CZA-ET-AL

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ORL NON AIRPORT LOCATIONS ZA-ET-AL 22SEP-MO-10A/25SEP-TH-4P LN CO LOC TITLE ADDRESS 001 #AL R13 DISNEY WORLD DOLPHIN 1500 EPCOT RESORT BLVD. 002 #AL R02 WALT DISNEY WORLD CA WALT DISNEY WORLD CAR C 003 #AL R03 LAKE BUENA VISTA LAKE BUENA VISTA 004 #AL R05 OMNI ROSEN HOTEL OMNI ROSEN HOTEL 005 #AL C02 HOLIDAY INN – UCF 12125 HIGH TECH AVENUE 006 #AL R06 ECONO LODGE MAINGATE ECONO LODGE MAINGATE – 007 #AL R01 SHERATON STUDIO CITY SHERATON STUDIO CITY 006 #ET N11

Instructors’ Notes

Note: The display verifies the dates and times requested and

the associates included. Let’s move on to Vehicle Type Codes.

Vehicle Type Codes Instructors’ Notes

When selling a car, vehicle type codes identify the vehicle type. The letters in a vehicle type code indicate specific information about the car (i.e., Class, Type, Shift, Air, Rate/Rule Variation Numeric, etc.).

The agent creates the vehicle type code from the list of options contained in the vehicle codes table. To create a vehicle, select one letter from each of the first four columns (e.g., ECAR). To simplify an availability display, options can be included in a request for a specific class or type. This lesson includes discussion of the following vehicle type options.

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Vehicle Type Options

Entry Result

/VSFAR Request a specific vehicle type only. /VID Request specific class, type and system

defaults to automatic/manual air/non-air request.

/VI* Request a specific class of car and higher. System defaults to all car types.

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Vehicle Type Options

Entry Result /VSC* Request a specific class of car and higher,

and specific type for all. /VT-D* Request limits the display to all vehicle

classes for the type requested and higher. /VC-I* Request a specific class of car and

higher.

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Vehicle Type Options

Entry Result /VICAR* Request searches for the indicated vehicle

type and all higher classes (ICAR/SCAR/FCAR/LCAR/XCAR).

/VZEPC Request one pseudo car type (/VZEPC) on Hertz Car Source specific availability entries for Hertz Prestige Collection only.

Instructors’ Notes

Before we begin, look at the table of vehicles from the Car Reference Guide.

Application Sharing

1. To display the table, enter CRG/V.

CRG/V VEHICLE TYPE TABLE CLASS TYPE SHIFT AIR RATE M-MINI B-2 DOOR CAR A-AUTOMATIC R-YES 1-9 E-ECONOMY C-CAR M-MANUAL N-NO SPACE C-COMPACT D-4 DOOR CAR I-INTERMEDIATE W-WAGON S-STANDARD V-VAN F-FULL SIZE L-LIMO P-PREMIUM R-REC VEHICLE L-LUXURY T-CONVERTIBLE X-SPECIAL S-SPORTS CAR F-4 WHEEL DR P-PICKUP J-ALL TERRAIN K-HEAVY TRUCK)>

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Instructors’ Notes

As mentioned, to create a vehicle type, the agent chooses one code from each of the first four columns. The last column is for a rate type, or variation, (ECAR would be variation 1) or remains blank if there is no variation to the rate. HELP VCODES, HELP MATRIX, and HELP CRTYPE also displays this table. To request a two-character vehicle use only the Class and Type of vehicle. The default includes air/non-air, automatic, and manual for requests for only Class and Type.

Use the Car Rental Guide (CRG) for decoding the vehicle type. Enter CRG/V followed by the vehicle type code (CRG/VSFMN).

2. Decode vehicle type STMN.

CRG/VSTMN

STMN - STANDARD CONVERTIBLE MANUAL NO AIR >

If a vehicle code is unfamiliar, this is an easy entry. Let’s try another.

3. Decode vehicle type FFAR.

CRG/VFFAR

FFAR - FULL SIZE 4 WHEEL DR AUTOMATIC AIR

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Instructors’ Notes

Let’s talk about vehicle classes, vehicle types, and tips for requesting only one or combinations of each. Remember, vehicle class is the size (Standard, Intermediate, Economy, etc.). Vehicle type is the model (4-door, Full-size, Van, Convertible, etc.) If you have displayed the PNR, ignore and redisplay it or if you have only booked the flights, then cancel the previously booked car segments. Let’s continue our practice. 4. Ignore and redisplay the PNR for Mr. Hawkins.

IR

1P- 4NREZ8 1.1HAWKINS/GEORGE*ADT 1 DL 1605Y 12OCT TU ATLDEN HK1 850A 1001A/O $ E 2 F9 653Y 15OCT FR DENSFO HK1 845A 1015A/O $ E 3 UA 290Y 21OCT TH SFOATL HK1 1100A 630P/O $ E P- 1.PQ2 770 555-1234-T/E-LEARNING TRAVEL/YITTA T- 1.T/ TKG FAX-NOT PRICED FARE TYPE EX *** DI ITEMS EXIST *** **** ITEMS SUPPRESSED ****/DR>

5. Request Standard 4 Wheel Drive, Automatic with Air vehicle in Denver. (If you need help with the vehicle code. (remember CRG/V)

CRAS1/VSFAR

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** MONEYSAVER ** STAND/PROMO DEN AIRPORT 22OCT-WE-957A/24OCT-FR-740A USD LN CO CODE L A DAILY FREE CHARGE TOTAL RATE RATECD 01#AD SFAR T S 47.59 G UNL -- 125.08 SYS 02#ET SFAR T S 49.97 G UNL -- 128.94 ETBEST 03#ZT SFAR T S 55.99 G UNL -- 145.50 RCUD1 04#ZR SFAR T S 58.99 G UNL -- 153.04 RCUD1 05#ZA SFAR T S 64.91 G UNL -- 169.35 DY 06#ZE SFAR T S 67.99 G UNL -- 175.60 MWR 07#ZI SFAR T S 67.99 G UNL -- 175.63 2E 08$AL SFAR T S 48.99 G UNL -- -- 86JS 09#AC SFAR O S 49.99 G UNL -- -- DEN67N 10$ZL SFAR T S 65.85 G UNL -- -- ALDM >CRR(--RULES >CRD(--DETAILS >CRA/V(VEHICLE CODES > >

Instructors’ Notes

This is an integrated display of Car Source, AccessPlus, and non-AccessPlus associates. The display includes all associates with Standard 4 Wheel Drive, automatic and with air.

Before we go on, let’s stop for a minute and look at the vehicle table again.

6. Display the Vehicle code table.

CRG/V VEHICLE TYPE TABLE CLASS TYPE SHIFT AIR RATE M-MINI B-2 DOOR CAR A-AUTOMATIC R-YES 1-9 E-ECONOMY C-CAR M-MANUAL N-NO SPACE C-COMPACT D-4 DOOR CAR I-INTERMEDIATE W-WAGON S-STANDARD V-VAN F-FULL SIZE L-LIMO P-PREMIUM R-REC VEHICLE L-LUXURY T-CONVERTIBLE X-SPECIAL S-SPORTS CAR F-4 WHEEL DR P-PICKUP J-ALL TERRAIN K-HEAVY TRUCK)

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7. Request a car availability for an Midsize car with manual, no-air arriving in Paris (CDG) the 25th of next month at 8AM, and returning the 28th at 5PM.

CRACDG25MMM28MMM/ARR-8A/DT-5P/VICMN

/V TYPE OR ASSOCIATE NOT AVAILABLE...DISPLAYING CRAG ** MONEYSAVER ** STAND/PROMO CDG TERMINAL 25OCT-SA-8A/28OCT-TU-5P USD LN CO CODE L A DAILY FREE CHARGE TOTAL RATE RATECD 01#ZI EBMN T S 47.75 G UNL -- 268.56 2PI 02#ZI EDMR T S 50.00 G UNL -- 279.33 2PI 03#ZE ECMN T S 51.86 C UNL -- 288.27 AEXDMC 04#ZE EDMN T S 53.39 C UNL -- 295.56 AEXDMC 05#ZI CDMR T S 54.00 G UNL -- 298.47 2PI 06#ZE CDMR T S 58.70 C UNL -- 320.99 AEXDMC 07#ZI IVMR T S 62.25 G UNL -- 337.92 2PI 08#ZI IDMR T S 62.25 G UNL -- 337.92 2PI 09#ZE IVMR T S 68.39 C UNL -- 367.36 AEXDMC

Instructors’ Notes

Thrifty does have a non-air. Is there also a vehicle with automatic and air available if we need it? Let’s look. 8. Request the same dates in Paris (CDG) for only an

economy car using the continuation entry. (Use only those two codes.)

CRA/VIC

** MONEYSAVER ** STAND/PROMO CDG AIRPORT 25OCT-SA-8A/28OCT-TU-5P USD LN CO CODE L A DAILY FREE CHARGE TOTAL RATE RATECD 01#ZT ICMR O S 54.53 C UNL -- 280.20 2257 02#ZD ICMR T S 67.44 C UNL -- -- BWI >CRR(--RULES >CRD(--DETAILS >CRA/V(VEHICLE CODES >>

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Instructors’ Notes

The display returned includes air and non-air. The system defaults to, automatic, manual, and air/non-air. The system checks for combinations and returns what is available.

Before we look at the next display, look at the Vehicle Type Table again.

9. Display the Vehicle Type Table.

CRG/V

VEHICLE TYPE TABLE CLASS TYPE SHIFT AIR RATE M-MINI B-2 DOOR CAR A-AUTOMATIC R-YES 1-9 E-ECONOMY C-CAR M-MANUAL N-NO SPACE C-COMPACT D-4 DOOR CAR I-INTERMEDIATE W-WAGON S-STANDARD V-VAN F-FULL SIZE L-LIMO P-PREMIUM R-REC VEHICLE L-LUXURY T-CONVERTIBLE X-SPECIAL S-SPORTS CAR F-4 WHEEL DR P-PICKUP J-ALL TERRAIN K-HEAVY TRUCK)>

Instructors’ Notes

In an availability request, it is possible to limit a request to a specific Class or vehicle Type or higher vehicle. An asterisk (*) indicates a search for the class specified or higher based on hierarchy from the Vehicle Type Table. For example, to request Intermediate class and higher, but include all vehicle types, request /VI*. Looking at the table, that request would include from Intermediate (I) through Special classes (X), and all car Types. If a Standard class and above, but only Cars as the Type is desired, the request would be /VSC*.

Let’s practice some more.

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10. Redisplay the PNR (or the flights).

*R 1P- 2ZSJBO 1.1HAWKINS/GEORGE*ADT 1 DL1605Y 12OCT TU ATLDEN HK1 850A 1001A/O $ E 2 F9 653Y 15OCT FR DENSFO HK1 845A 1015A/O $ E 3 UA 290Y 21OCT TH SFOLAX HK1 1100A 630P/O $ E 4 DL1420Y 21MAR FR LAXATL HK1 845A 400P/O $ E P- 1.PQ21234 ELEARNING TEST PNR 2.PQ2000-H T- 1.T/ELEARNINGTESTPNR TKG FAX-NOT PRICED FARE TYPE EX FOP- 1.CK **** ITEMS SUPPRESSED ****/EDT/DR >

11. Request availability for Standard class, Car type and above, from segment 2 (CRAS2/VSC*). Remember the asterisk (*) indicates a request equal to the request or larger.

CRAS2/VSC*

** MONEYSAVER ** STAND/PROMO SFO AIRPORT 24OCT-FR-1015A/27OCT-MO-945A USD LN CO CODE L A DAILY FREE CHARGE TOTAL RATE RATECD 01#ET SCAR T S 28.95 G UNL -- 106.02 ETBEST 02#ET FCAR T S 28.97 G UNL -- 106.08 ETBEST 03#ZA FCAR O S 32.89 G UNL -- 118.81 GEND 04#ZA SCAR O S 33.89 G UNL -- 122.06 GEND 05#ZT SCAR T S 37.99 G UNL -- 136.36 RCUD3 06#ZT FCAR T S 37.99 G UNL -- 136.36 RCUD3 07#ET PCAR T S 39.97 G UNL -- 141.80 ETBEST 08#ZI SCAR T S 41.99 G UNL -- 148.36 8A 09#ZI FCAR T S 41.99 G UNL -- 148.36 8A 10#ZE SCAR T S 41.99 G UNL -- 149.35 MCLE >CRR(--RULES >CRD(--DETAILS >CRA/V(VEHICLE CODES >

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Instructors’ Notes

The request has returned Standard, Full size, and Premium class. 12. Move down in the availability.

CRAD * MONEYSAVER ** STAND/PROMO SFO AIRPORT 24OCT-FR-1015A/27OCT-MO-945A USD LN CO CODE L A DAILY FREE CHARGE TOTAL RATE RATECD 11#ZE FCAR T S 41.99 G UNL -- 149.35 MCLE 12#ZT PCAR T S 43.99 G UNL -- 155.85 RCUD3 13#ZI PCAR T S 49.99 G UNL -- 174.34 8A 14#ZE PCAR T S 49.99 G UNL -- 175.33 MCLE 15#ZT LCAR T S 62.99 G UNL -- 217.55 RCUD3 16#ZI LCAR T S 81.99 G UNL -- 278.26 8B 17#ZE LCAR T S 81.99 G UNL -- 279.25 MCLE 18$FX SCAR O S 24.99 G UNL -- -- PRO 19$HO SCAR O S 25.89 G UNL -- -- GEND 20$FX FCAR O S 25.99 G UNL -- -- PRO >CRR(--RULES >CRD(--DETAILS >CRA/V(VEHICLE CODES >

Instructors’ Notes

Luxury class is also included. We have requested and received anything other the Mini, Economy, Compact, or Intermediate.

Mr. Hawkins wants to look at only 4-door and higher.

13. Request a 4-door vehicle for segment 2. Include the

/VT (Vehicle Type) option for this request, like this:

CRAS2/VT-D* (Remember the asterisk.)

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** MONEYSAVER ** STAND/PROMO SFO AIRPORT 24OCT-FR-1015A/27OCT-MO-945A USD LN CO CODE L A DAILY FREE CHARGE TOTAL RATE RATECD 01#ZI EDAR T S 35.99 G UNL -- 128.88 8A 02#ZI CDAR T S 36.99 G UNL -- 132.13 8A 03#ZE CDAR T S 36.99 G UNL -- 133.12 MCLE 04#ZE IDAR T S 39.99 G UNL -- 142.86 MCLE 05#ZE FDAR T S 41.99 G UNL -- 149.35 MCLE 06#ZA EDAR O S 42.99 G UNL -- 151.61 GEND 07#ET SFAR T S 49.99 G 150M .25M 174.34 ETBEST 08#ZE IFAR T S 51.99 G UNL -- 181.83 MCLE 09#ZA CDAR O S 52.99 G UNL -- 184.09 GEND 10#ZE CFAR T S 54.99 G UNL -- 191.57 MCLE >CRR(--RULES >CRD(--DETAILS >CRA/V(VEHICLE CODES

Instructors’ Notes

The /VT-D* option limits the displays to vehicle types equal to or greater than a D type. Types B and C would not display. All Classes are included. Our customer may need an even larger vehicle while he is in San Francisco. Now he would like to check Vans.

14. Change the request to Vehicle Type - Van or higher.

CRA/VT-V*

** MONEYSAVER ** STAND/PROMO SFO AIRPORT 24OCT-FR-1015A/27OCT-MO-945A USD LN CO CODE L A DAILY FREE CHARGE TOTAL RATE RATECD 01#ZR SFAR T S 44.99 G UNL -- 159.10 RCME3 02#ET SFAR T S 49.99 G 150M .25M 174.34 ETBEST 03#ET MVAR T S 59.97 G UNL -- 206.75 ETBEST 04#ZR MVAR T S 60.89 G UNL -- 210.73 RCUE3 05#ZA MVAR O S 61.49 G UNL -- 211.69 GEND 06#ZR STAR T S 64.89 G UNL -- 223.72 RCUD3 07#ZE IPAR T S 64.99 G UNL -- 224.05 MCLE 08#ZE MVAR T S 66.99 G UNL -- 230.54 MCLS 09#ZE STAR T S 67.99 G UNL -- 233.79 MCLS 10#ZI MVAR T S 68.99 G UNL -- 236.05 8B >CRR(--RULES >CRD(--DETAILS >CRA/V(VEHICLE CODES >

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Instructors’ Notes

In just this first screen, we have Vans (V), Four Wheel Drive, and Convertible (T). Again, all Classes area included. Another easy search is for Vehicle Class. The asterisk (*) or wildcard indicates a search for the vehicle class requested or higher. A request for Intermediate class or higher would be /VC-I*.

Let’s look at this search. We want to look at only Intermediate class for the car rental in Denver. He is not particular about the Type, but definitely does not want Mini, Economy, or Compact.

15. Change your request to Intermediate class of vehicles

or higher.

CRA/VC-I* ** MONEYSAVER ** STAND/PROMO SFO AIRPORT 24OCT-FR-1015A/27OCT-MO-945A USD LN CO CODE L A DAILY FREE CHARGE TOTAL RATE RATECD 01#ET ICAR T S 26.97 G UNL -- 99.59 ETBEST 02#ZA ICAR O S 28.49 G UNL -- 104.52 GEND 03#ET SCAR T S 28.95 G UNL -- 106.02 ETBEST 04#ET FCAR T S 28.97 G UNL -- 106.08 ETBEST 05#ZA FCAR O S 32.89 G UNL -- 118.81 GEND 06#ZA SCAR O S 33.89 G UNL -- 122.06 GEND 07#ZT ICAR T S 34.99 G UNL -- 126.62 RCUD3 08#ZT SCAR T S 37.99 G UNL -- 136.36 RCUD3 09#ZT FCAR T S 37.99 G UNL -- 136.36 RCUD3 10#ET PCAR T S 39.97 G UNL -- 141.80 ETBEST >CRR(--RULES >CRD(--DETAILS >CRA/V(VEHICLE CODES

Instructors’ Notes

For this request, the search has returned Intermediate class of car and above (Standard, Full size) and all Types (Compact, 4-

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door, 4-wheel drive). Now, you are sure how to request a Vehicle Type, or a Vehicle Class and include higher levels of cars.

Review the display. All of the displays previously discussed have been U.S. cities. The most common request for vehicles would be with Automatic/Air-conditioning (AR).

For a true look at the default, look at another city for the request.

16. Request Intermediate class of car and higher for

arrival in Paris (CDG) on the 23rd of next month at 10 AM, returning the 26th at 5PM.

CRACDG23MMM26MMM/ARR-10A/DT-5P/VI*

** MONEYSAVER ** STAND/PROMO CDG AIRPORT 23OCT-TH-10A/26OCT-SU-5P USD LN CO CODE L A DAILY FREE CHARGE TOTAL RATE RATECD 01#ZT ICMR O S 54.13 C UNL -- 278.12 2257 02#ZE IDMR T S 62.05 C UNL -- 336.70 AEXDMC 03#ZI IDMR T S 62.25 G UNL -- 337.04 2PI 04#ZI IVMR T S 62.25 G UNL -- 337.04 2PI 05#ZE IVMR T S 62.23 C UNL -- 337.55 AEXDMC 06#ZT FCMR O S 78.94 C UNL -- 396.82 2257 07#ZE IVAR T S 86.55 C UNL -- 453.92 AEXDMC 08#ZE FDMR T S 93.91 C UNL -- 489.15 AEXDMC 09#ZI FDMR T S 94.25 G UNL -- 490.13 2PI 10#ZE SDAR T S 101.83 C UNL -- 527.03 AEXDMC >CRR(--RULES >CRD(--DETAILS >CRA/V(VEHICLE CODES >

Instructors’ Notes

The display returned shows all classes Intermediate and higher, all types. For some locations, the majority may be manual. Here, we see manual and air/no-air. This display has returned all classes *I* and higher, all types, and all shift and air combinations (MR, MN, AN, AR). One last vehicle search - a request using all four letters. For

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example, /VICAR* searches for ICAR/SCAR/FCAR/LCAR and XCAR. Just as in the two-character search, the system determines the vehicle type hierarchy based on information in the Vehicle Type Table.

17. Request availability for segment 2 for Standard Cars

and higher.

CRAS2/VSCAR*

** MONEYSAVER ** STAND/PROMO SFO AIRPORT 24OCT-FR-1015A/27OCT-MO-945A USD LN CO CODE L A DAILY FREE CHARGE TOTAL RATE RATECD 01#ET SCAR T S 28.95 G UNL -- 106.02 ETBEST 02#ET FCAR T S 28.97 G UNL -- 106.08 ETBEST 03#ZA FCAR O S 32.89 G UNL -- 118.81 GEND 04#ZA SCAR O S 33.89 G UNL -- 122.06 GEND 05#ZR SCAR T S 34.99 G UNL -- 126.62 RCUE3 06#ZR FCAR T S 34.99 G UNL -- 126.62 RCUE3 07#ZT SCAR T S 37.99 G UNL -- 136.36 RCUD3 08#ZT FCAR T S 37.99 G UNL -- 136.36 RCUD3 09#ET PCAR T S 39.97 G UNL -- 141.80 ETBEST 10#ZI SCAR T S 41.99 G UNL -- 148.36 8A >CRR(--RULES >CRD(--DETAILS >CRA/V(VEHICLE CODES > >

Instructors’ Notes

The search has returned all types as CAR (car, automatic, air-conditioning), but Standard and above as vehicle class (Full size, Premium). You are ready for any vehicle search needed.

You can request a search for specific vehicles (maximum of 3). To request, add the first vehicle after the vehicle option (/V), and separate the other vehicles with a dash (-).

18. Request car availability for Standard convertibles, Mini

vans, Intermediate 4-door (all air and automatic) for an arrival in Boston the 22nd of next month at 10AM, return the 25th at 5PM.

CRABOS22MMM25MMM/ARR-10A/DT-5P/VSTAR-MVAR-IDAR

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** MONEYSAVER ** STAND/PROMO BOS AIRPORT 22SEP-MO-10A/25SEP-TH-5P USD LN CO CODE L A DAILY FREE CHARGE TOTAL RATE RATECD 01#ET MVAR T S 49.97 G UNL -- 245.21 ETBEST 02#ZE MVAR T S 59.99 G 100M .29M 299.62 MWR 03#ZI MVAR T S 59.99 G UNL -- 300.19 2B 04#ZE IDAR T S 74.99 G UNL -- 371.84 MCLD 05#ZI IDAR T S 74.99 G UNL -- 372.68 2A 06#ZE STAR T S 84.99 G 100M .29M 419.98 MWR 07#ZT MVAR T S 91.99 G 150M .25M 461.92 RCMD3 08#ZT STAR T S 100.00 G UNL -- 502.11 PRDC0 09$ZR IDAR T S 48.99 G UNL -- -- DY004 10$AL MVAR T S 59.99 G 150M .25M -- 86IV >CRR(--RULES >CRD(--DETAILS >CRA/V(VEHICLE CODES >

Instructors’ Notes

Return displays only the vehicles requested.

19. Move down for the last screen.

CRAD ** MONEYSAVER ** STAND/PROMO BOS AIRPORT 22SEP-MO-10A/25SEP-TH-5P USD LN CO CODE L A DAILY FREE CHARGE TOTAL RATE RATECD 11$ZL MVAR T S 59.99 G 100M .25M -- SPDY 12$AL IDAR T S 70.99 G UNL -- -- 86IV 13$ZL IDAR T S 73.99 G UNL -- -- ALTD 14$SV MVAR O S 74.99 G 150M .39M -- STD 15$AL STAR T S 82.99 G UNL -- -- 86H4 16$ZR MVAR T S 99.99 G UNL -- -- DY004 17 EE STAR T S 229.00 G 100M .50M -- STD 18$ZD STAR T S 999.99 G 75M .20M -- AR >CRR(--RULES >CRD(--DETAILS >CRA/V(VEHICLE CODES >

Instructors’ Notes

Rather than requesting a hierarchy, this format returns only the vehicles in the request and no others.

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Remember these items when requesting vehicles or vehicle searches.

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Vehicles and Vehicle Searches

• Characters-codes are positional and must be

input in the order specified. Class – Type – Shift – Air – Rate Variation

• The /V option can be used with up to three vehicle

types. Only vehicle types entered return in availability.

Instructors’ Notes

Let’s review what we have learned in this lesson.

PowerPoint - 7

Summary

• Use the basic CRL for a specific car company or

for a car and type of location. • To request a specific location use the location

option (/L). • Use a location area (N, S, E, W, T, O, C, X, R, P, H,

A) specific location code (S01) to request a location.

• To request detail by specific location code use the entry CRD/CZI/LC07.

• To append a keyword to a detail request use an asterisk.

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PowerPoint - 8

Summary

• The car company assigns numerics in the

location codes. • The /L field allows a maximum of seven

characters (LAXT012 - city code and rental location code).

• Use availability dates, drop-off, return, and location codes to obtain a Car Rental List.

• Use a maximum of three associate codes and a maximum of three location type codes.

PowerPoint - 9

Summary

• Use the following options to request vehicle

types: - Specific vehicle type only (/VSFAR*) - Specific class and type (/VID) - Specific class of car and higher (/VI*) - Specific class of car and higher, and specific

type for all vehicles (/VSC*) - Displays equal to or higher than class

requested (/VICAR*)

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Questions

1. Which entry requests city locations for Budget in San

Francisco?

a. CRLSFO/CZD/LCTY b. CRLSFO/LC*CZD c. CARLSFO/CZD*LC d. CRLSFO/CZD/LC

Answer: d

2. What entry requests hours of operation for the location

LC05 in San Francisco?

a. CARDSFO/CZD/LCO5/*HOURS b. CRDSFO/CZD/LC05*HOURS c. CRDSFO/CZD*HOURS/LC05 d. CARDSFO/CZD/LC05*HOURS

Answer: b

3. What entry requests the Rental Location Code Table?

a. CRG/L b. CARG/L c. CRLC d. CARLC

Answer: a

4. The detail display provides Keyword information for

specific locations.

True False

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5. Which entry requests car availability in Boston for 29 August, arriving at 8 AM, for city locations.

a. CRA29AUGBOS*LC/ARR-8A/DT-5P b. CRABOS29AUG/ARR-8A/LCTY c. CRABOS29AUG/ARR-8A/DT-5P/LC d. CRAOS/D29AUG*LCTY/ARR-8A

Answer: c

6. What is the location code requested in the following

entry?

CRAMSP29MMM/ARR-8A/DT-5P/LO

a. Off Terminal b. Lake Ontario c. Office d. On Terminal

Answer: a

PowerPoint - 11

Related Topics

• Virtual e-Learning:

- Car Availability, Rules and Details - Car Default Record - Car Direct Sell

• Self-Paced Tutorial

- Car Select

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PowerPoint - 12

Thank You

PowerPoint - 13

Evaluation