Care Suite User Guide

8/16/2019 Care Suite User Guide

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NOKIA CARESUITE

Nokia Service Software UserGuide

NOKIA CARE SUITE PST ANDMULTI S UPDATER

Owner: Nokia, Care, GTM, Competence ManagementScope: User Guide Nokia Service Software for NCP Leve ! " #Originator: GSS Software$ersion: !%&%'(ocument )(: CareSuiteUserGuide%doc

Location: Sao, *inand

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C!a"#e $istor%Version Date Status Comments

$ +%! !'%+%!! (raft$ +%# !-%!!%!! (raft Section . )nsta / pre0re1uisites instaation and

NCS instaation 2ave 3een updated%Sections 4%!%! and 4%!%# 2ave 3een updated%Screens2ots of t2e 5ppication Launc2er 2ave 3eenupdated%Section %! *ie Menu 2as 3een updated%Section %. *eatures 2as 3een updated%Section !!%! 6)P Package Generator for 7eport8rrors 2as 3een updated%

$!%+ +!%!#%!! 5pproved Section ! 0 e9camation mark in t2e ast sentencec2anged to point%

Section !%! Lega Notice / ear updated to #+!!%Section 4%! Product speci;c data is needed to asoftware update met2ods, manua recover, tpea3e printing, product code c2ange and 2ardwaretests%Section '%! Tpo corrected in step '%

$!%! #+%!#%!! (raft Section < / screens2ots 2as 3een updated%Section 4%#%# / screens2ot 2as 3een updated%Section '%! / screens2ots 2as 3een updated%Section '%.%. 7ecover of Nokia Lumia &!+ 2as3een added%

Section '%& $i3ra test / 2as 3een updated%Section '%- 5udio Tests / 2as 3een updated%Section '% 5m3ient Lig2t Sensor / 2as 3eenupdated%Section '%!+ (ispa Tests / 2as 3een updated%Section wit2 su3sections 2as 3een updated%

$!%# +.%+#%!# (raft Section '%-%. 5udio Loop3ack Test 2as 3een added%Section '%!. =e3oard Test wit2 su3sections 2as3een updated%Section '%!4 Touc2 (ispa Test 2as 3een updated%Section '%!' Touc2 (ispa Cai3ration 2as 3eenupdated%

Sections: %#, %ear 2as 3een updated in t2e !%! Lega Notice%

$!%< !%+.%!# (raft Section '%! Laout / pictures 2as 3een updated%Section '%!& Camera Con;guration 2as 3een added%Section (escription of Menu Structure 2as 3eenupdated%

$!%4 !4%+4%!# (raft Section #%' / not added t2at U5C can 3e turned onafter instaation%Section .%! c2anged to )nsta Microsoft %N8Tframework


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Section '%.%< *inding $ariant Onine 2as 3eenadded%

Section (escription of Menu Structure 2as 3eenupdated%Section !!%! 6)P Package Generator for 7eporting8rrors 2as 3een updated%

$!%' #4%+4%!# (raft Product Code C2ange 2as 3een renamed toLanguage Package C2angeSection .%! / Occurrences of %N8T framework #%+repaced to %N8T *ramework


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Ta&'e of Co"te"ts() Ge"era')))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))*

!%! Lega Notice%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% '!%# License )ssues%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%'!%#%! OpenSSL License%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%'!%. Nokia Onine DNOLE%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% '!%< )nstaation pat2%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%'+) Pre,are)))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))-#%! Supported OS%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% &#%# Minimum A? 7e1uirements%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%&#%. S? 7e1uirements%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% &#%< Ot2er 7e1uirements%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% &#%4 (ownoad Software from NOL%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%&

#%' Turn oF User 5ccount Contro%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%&.) I"sta'')))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))/.%! )nsta Microsoft %N8T *ramework


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'%4%< 5udio Tests%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%

'%'%!& C2arging Test%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%&!'%'%!- )A* Cai3ration%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%'%& Tpe La3e Printing%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%&<'%- (H) Hatter )nfo%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%&&'% *irmware (ownoad%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%&--) Mu'ti IMEI Reader))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))-3/) Mu'ti Software U,dater))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))/+-%! Muti 7efur3is2%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%-.3) Descri,tio" Of Me"u Structure)))))))))))))))))))))))))))))))))))))))))))))))))))))/*%! *ie Menu%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%-'%# $iew Menu%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% -&%. Toos%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% -&

%< Aep Menu%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% -&(5) K"ow" Errors)))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))//(() Re,orti"# Errors a"d C!a"#e Re6uests)))))))))))))))))))))))))))))))))))))))))/3!!%! 6)P Package Generator for 7eporting 8rrors%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%-!!%# Manua 8rror 7eporting%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%!(+) Trou&'es!ooti"#)))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))3.!#%! Out of disk space%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% .!#%# 5fter Connecting (evice a Iuestion a3out *ormatting is (ispaed%%%%%%%%%%%%%%%%%%%%%%%%.(.) Notes))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))30

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Nokia Care Suite User Ma"ua'

() GENERAL

Care Suite DCSE is muti0protoco service software t2at supports Nokia C(M5, GSM and?C(M5 products% Pease see product speci;c tec2nica 3uetins for p2one mode speci;cinformation and instructions%

)mportant: T2is document does not caim to 3e e92austive% T2e actua software insta oruninsta process ma var from t2is description depending on t2e computer 2ardware used,t2e software aread instaed and t2e entries in t2e registr%

Cose a appications 3efore instaing Nokia service software%

7ead t2e information provided 3 t2e instaation program carefu, it often points outimportant steps in t2e instaation%

()( Le#a' Notice

Coprig2t J Nokia Corporation #+!#% T2is materia, incuding documentation and an reatedcomputer programs, is protected 3 coprig2t controed 3 Nokia Corporation% 5 rig2ts arereserved% Coping, incuding reproducing, storing, adapting or transating, an or a of t2ismateria re1uires t2e prior written consent of Nokia Corporation% T2is materia aso containscon;dentia information, w2ic2 ma not 3e discosed to ot2ers wit2out t2e prior writtenconsent of Nokia Corporation%

()+ Lice"se Issues

!%#%! OpenSSL License

2ttp:BBwww%openss%orgBsourceBicense%2tm

(). Nokia O"'i"e 7NOL8

)nformation and software for a Nokia products is avaia3e on Nokia Onine DNOLEDwww%nokiaonine%comE% 5fter ogging in wit2 a vaid user name and password, seect t2e Care

Service menu and t2en Su,,ort Li&rar%%

)f ou do not 2ave access to NOL, pease go to t2e site and cick on 7egistration 7e1uest%

*or documents w2ic2 2ave 3een reeased after Ma .!st #+!+, pease see Nokia Onine B =)CS)nformation Page D2ttps:BBicknowedge%onine%nokia%comE% 5fter ogging in wit2 a vaid username and password, seect t2e S9R Docu:e"ts categor and t2en Service Sw su3categor%

)f ou do not 2ave access to NOL, pease go to t2e site and cick on 7egistration 7e1uest%

()0 I"sta''atio" ,at!

5 defaut instaation pat2 is provided DC;


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+) PREPARE

+)( Su,,orted OS

• Microsoft ?indows &

+)+ Mi"i:u: $ Re6uire:e"ts

• CPU: )nte or )nte compati3e ! GAK or faster

• 75M: Minimum ! GH

• Aard (isk: .++ MH avaia3e

• Product0speci;c service ca3e or service adapter

+). S Re6uire:e"ts

• Microsoft %N8T *ramework Care>Suite>Store>?%ear@>?week@>?&ui'd>"u:&er@):siw2ere ear, week and 3uid num3er are varia3e

• Product0speci;c data packages from NOL, or onine access to Nokia *irmware 7epositorD*i7eE for product0speci;c data

+)0 Ot!er Re6uire:e"ts

• S)M card: Some p2ones ma re1uire t2at a S)M card is inserted 3efore ou can updatesoftware%

• SPC num3er: *or C(M5 p2ones on% Some C(M5 p2ones ma re1uire an SPC num3er 3efore

ou can write P7LB87) or P7) settings%• ?indows P2one - devices re1uire Microsoft ?indows & or newer sstem%

+)1 Dow"'oad Software fro: NOL

Hefore ou insta t2e Care Suite software and product0speci;c data packages, downoad t2emfrom NOL and save t2em on our computer or a network server in a suita3e foder structure%

+)* Tur" o User Accou"t Co"tro'

Hefore ou start instaation t2e User 5ccount Contro s2oud 3e turned oF% Go to Contro Pane 0User accounts 0 Turn user account contro on BoF 0 Unc2eck U5C 3o9 0 cick O=%

5fter successfu instaation t2e User 5ccount Contro can 3e turned on%

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.) INSTALL

.)( I"sta'' Microsoft )NET 4ra:ework 0)5

)f %N8T *ramework


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• Seect t2at ou 2ave read and accept t2e icense terms

• Cick I"sta'' to start t2e instaation%

• ?ait unti instaation ;nis2es%

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• Cick t2e 4i"is! 3utton%

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.)+ I"sta'' BC +551 SP( Redistri&uta&'e

)f $C 7edistri3uta3e SP! -%+%4!. is aread instaed go to section )nsta Care Suite%

!% )nsta $C #++4 SP! 7edistri3uta3e%

2ttp:BBdownoad%microsoft%comBdownoadB'BHBHB'HH''!('05-580


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.). I"sta'' BC +5(5 SP( Redistri&uta&'e

!% )nsta $C #+!+ SP! 7edistri3uta3e%

2ttp:BBwww%microsoft%comBdownoadsBinfo%asp9na


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.)0 I"sta'' Care Suite

>ou can insta Care Suite on top of previous versions%

!% Locate ;e Nokia>Care>Suite>Store>?%ear@>?week@>?&ui'd>"u:&er@):si w2ere ear,week and 3uid num3er are varia3e%

#% (ou3e0cick Nokia>Care>Suite> Store>?%ear@>?week@>?&ui'd>"u:&er@):si andfoow t2e prompts for instaation%

.% Cick Ne=t w2en space re1uirements computing is done%


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'% Seect setup tpe%

)f ou seect custom, ou can seect components to 3e instaed and pat2 for instaation%

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&% Cick I"sta'' to 3egin instaation% >ou can seect a desktop s2ortcut and 1uick aunc2s2ortcut to 3e created%

NOT8: On t2e ?indows & t2e Iuick Launc2 task 3ar is not visi3e 3 defaut% )nstructions 2owto ena3e t2e Iuick Launc2 task 3ar can 3e found under foowing ink:2ttp:BBwww%sevenforums%comBtutoriasB---01uick0aunc20ena3e0disa3e%2tm

-% ?ait w2ie Nokia Care Suite is 3eing instaed%

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http://www.sevenforums.com/tutorials/888-quick-launch-enable-disable.htmlhttp://www.sevenforums.com/tutorials/888-quick-launch-enable-disable.html


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% Cick 4i"is!%

NOT8: 5fter successfu instaation t2e User 5ccount Contro can 3e turned on%

.%ou can aso manua deete previous versions and pug0in components%

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.%


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.%


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0) LAUNC$ CARE SUITE

>ou can aunc2 Care Suite in t2e foowing was:

• )f t2e QS2ortcut on desktop option was seected during instaation, dou3e0cick t2e NokiaCare Suite s2ortcut on t2e desktop%

• )f ou used t2e defaut instaation pat2, aunc2 t2e appication from C;


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0)( U,date Care Suite a,,'icatio"s fro: t!e A,,'icatio" Lau"c!er

)f t2ere is an onine connection to *irmware 7epositor D*i7eE, t2e 5ppication Launc2er asoena3es ou to c2eck Care Suite updates and insta t2em if avaia3e%

!% To c2eck avaia3e updates, cick on U,dates and cick C!eck for u,dates ink%#% )f update is avaia3e cick Dow"'oad%.% 5fter t2e update is downoaded cick I"sta''%

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1) CON4IGURE

1)( Product S,eci2c Data Packa#es

Product speci;c data is needed to a software update met2ods, manua recover, tpe a3eprinting, anguage package c2ange and 2ardware tests% T2ere are two options for accessingproduct speci;c data:

• Loca' software ,acka#es are downoaded from NOL and instaed to oca storageocation% T2e can 3e used w2en t2e *irmware 7epositor D*i7eE connection is notavaia3e or our PC is oWine%

• O"'i"e software ,acka#es are automatica fetc2ed from *i7e to oca storage ocation% T2is re1uires t2at our PC is onine and 2as a connection to *i7e%

4%!%! Use Loca Software Packages

() Con;gure Care Suite to use oca packages:a% Launc2 Nokia Care Suite and seect Product Support Too for Store or Muti S? Updater%3% On t2e 3ottom of window from t2e status 3ar cick t2e Onine icon%

c% Cick ?ork OWine to switc2 appication to t2e oWine mode%

>ou can aso set in w2ic2 mode wi operate t2e appication after aunc2ing from Preferencesdiaog:

a% Open Preferences diaog from 4i'e@Prefere"ces menu%3% Go to Network ta3%

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c% Set 5ppication Startup Mode to OWine%

+) Navigate to t2e desired data package on NOL or a oca storage ocation w2ere t2e datapackage is avaia3e%

.) (ou3e cick on t2e msi ;ename%0) *oow t2e prompts and accept t2e defaut settings or seect an aternate ocation%

T2e defaut pat2s for t2e instaation are C;


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-) ?2en t2e instaation is compete, cick 4i"is!%

5fter ou 2ave instaed t2e data package, Care Suite is a3e to ;nd t2e appropriate softwarefor t2e device%

4%!%# Use Onine Software Packages from *irmware 7epositor

!% Launc2 Nokia Care Suite and seect Product Support Too for Store or Muti S? Updater%#% On t2e 3ottom of window from t2e status 3ar cick on t2e OWine icon%

.% Cick ?ork OWine to remove t2e c2eckmark and switc2 t2e appication to t2e onine mode%

NOT8: )f ou switc2ing to Onine mode t2e Si#" I" diaog can 3e dispaed:

To Sign )n seect proper c2anne from Si#" i" to drop0down menu Dpreferred one is Care ProE,enter proper user name and password and cick Si#" I" 3utton%

To resign from switc2ing to Onine and continue work in oWine mode cick t2e ork oi"e 3utton%

NOTE; )f user gives NOL ogin credentias t2ree times wrong, t2e account wi 3e 3ocked forsecurit reasons% T2e username is 3ocked from accessing Nokia Onine to prevent unaut2oriKedogin attempts% Pease tr again in 2af an 2our%

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>ou can aso set in w2ic2 mode wi operate t2e appication after aunc2ing from Preferencesdiaog:!% Open Preferences diaog from 4i'e@Prefere"ces menu%#% Go to Network ta3.% Set 5ppication Operating Mode to Onine%

?2en ou are onine and connect a new device to t2e computer, Care Suite automaticaconnects to *irmware 7epositor D*i7eE to downoad t2e atest software versions for t2e device%

NOT8: )n case of access t2roug2 ;rewa foowing domains and protocos s2oud 3e opened in t2e;rewa con;guration:

• www%caresuite%nokia%com, protoco: 2ttps Dport


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1)+ Co"2#ure Co""ectio"s &etwee" P!o"e a"d PC

•

*or devices wit2 a USH service ca3e, see section C2eck t2at USH (rivers are )nstaedCorrect Dfor devices wit2 USH service ca3eE%• *or 8as *as2 )) devices Dfor e9ampe Nokia !#+#E, see section Con;gure Connection

Using Nokia *use Dfor devices wit2 service adapterE%

4%#%! C2eck t2at USH (rivers are )nstaed Correct Dfor devices wit2 USH service ca3eE

(evices wit2 a USH service ca3e Dfor e9ampe, Nokia HH4 productsE are automatica detectedand do not re1uire con;guration% T2e product is recogniKed as a new USH device and instaed 3t2e computer operating sstem%

?2en ou connect a device to t2e computer, ?AIL0signed Nokia USH drivers DUSH p2one, USHmodem, USH portE are instaed automatica in t2e 3ackground% T2e foowing message is

dispaed on t2e noti;cation pane in t2e 3ottom rig2t corner:

4%#%!%! Trou3es2ooting: USH (river )nstaation *ais

)f t2e automatic USH driver instaation is not successfu, foow t2e procedure 3eow:!% Open Co"tro' Pa"e' / $ardware a"d Sou"d /Device Ma"a#er%#% Locate an incompete devices% )ncompete devices wi 3e marked wit2 a eow 1uestion

mark%.% 7ig2t0cick on t2e device and seect U,date Driver Software%


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4% Cick Frowse, seect t2e foder C;


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Nokia *use opens, s2owing a current con;gured connections Dif anE%

Meanings of coumns:Coumn ! / Na:e / name of t2e connectionCoumn # / T%,e / tpe of connection DUSH, *HUS, etcECoumn . / Product t%,e / information a3out product tpeCoumn < / Devices / an icon is dispaed if a device is connected

.% To add, edit or remove a connection, see t2e instructions 3eow:

• 5dd a Connection

• 8dit a Connection

• 7emove a Connection

4%#%. 5dd a Connection

!% Launc2 Nokia Care Suite and seect *use%#% Connect t2e p2one to our computer wit2 t2e service device and switc2 on t2e p2one%

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.% To add a connection manua, cick Add%


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T2e e9ampe 3eow s2ows t2e defaut parameters for an *HUS connection% *or mostappications it is suXcient to set t2e defaut parameters% )f ou want to edit t2e advancedparameters for t2e connection, c2eck t2e QS2ow 5dvanced Parameters c2eck3o9%NOT8: T2e Pair wit! service ada,ter c2eck3o9 is for energ management purpose% )tYs notused in t2e Product Support Too%

Note; >ou must awas c2ange t2e vaue of t2e communication port num3er parameter tomatc2 t2e port num3er for our connection% (o not use t2e defaut vaue Q!% >ou can cick

t2e Sca"H 3utton to ;nd a port num3er% 5fter cicking t2e Sca"H 3utton t2e diaog s2ows upw2ere ou can start scanning for avaia3e communication port num3ers%

Ti,; T2e communication port num3er is t2e virtua COM port num3er given 3 t2e driver% )fscanning fais for some reason ou can ;nd t2e correct vaue using t2e *LS (evice ControPane% To open t2e *LS (evice Contro Pane, go to t2e Co"tro' Pa"e' @ 4LS virtua' ,ort or

cick t2e icon in t2e sstem tra% T2en take t2e vaue from USB Flash Device Virtual orts

ist:

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>ou can aso go to Co"tro' Pa"e' @ $ardware a"d Sou"d 0 Device Ma"a#er 0 Ports7COM 9 LPT8%)n t2e e9ampe 3eow, t2e correct vaue for t2e communication port num3er is


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T2e Nokia *use diaog s2ows a summar of t2e new connection name and parameters, as int2e e9ampe 3eow%

-% To start using t2e new connection, cick 4i"is!% >ou can now use t2e device wit2 Store PST orMuti S? Updater%

4%#%< 8dit a Connection

!% Launc2 Nokia Care Suite and seect *use%#% Seect t2e connection ou want to edit and cick Edit%.% 8dit t2e connection name andBor parameters and cick Ok %

4%#%


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*) PRODUCT SUPPORT TOOL 4OR STORE

• To aunc2 t2e Nokia Care Suite Product Support Too for Store, dou3e0cick on t2e ProductSu,,ort Too' for Store%

?2en t2e Product Support Too is aunc2ing t2e Si#" I" diaog is dispaed:

)n order to Sign )n:!% Seect proper c2anne from Si"# i" to drop0down menu%

NOT8: Preferred c2anne is Care Pro#% 8nter correct user name and password%.% Cick Si#" I" 3utton%

NOTE; )f user gives NOL ogin credentias t2ree times wrong, t2e account wi 3e 3ocked forsecurit reasons% T2e username is 3ocked from accessing Nokia Onine to preventunaut2oriKed ogin attempts% Pease tr again in 2af an 2our%

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*)( La%out

?ecome screen is dispaed w2en PST Store is started%

Cick on O,e" Co""ectio" Ma"a#e:e"t ink to open Nokia *use appication% Connectionmanagement is aso avaia3e from 4i'e menu%

?2en a device is connected t2e ?ecome Screen is dismissed and ou can seect too fromNavigation Menu%

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Main screen of t2e Product Support Too 2ave foowing areas:!E Device Pa"e' / w2ere ou can seect deviceBconnection and c2ange product mode%

#E Navi#atio" Me"u / w2ere ou can open a too%.E Too' orks,ace / w2ere content of t2e seected too is dispaed%


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'%!%. P2one )nformation

)nformation a3out t2e connected product is dispaed in t2e P2one information pane w2ic2 can3e found on t2e eft of t2e main window%

P2one information pane can 3e 2idden or s2own cicking on t2e arrow w2ic2 is paced on t2espitter 3ar%

)nformation divided into sections% 8ac2 section can 3e e9panded or coapsed independent% Toe9pand or coapse section cick on t2e 2eaderYs section%

'%!%< 5ction 7eport Log

To s2ow 5ction 7eport Log mark option 5ction 7eport Log in $iew menu% T2e 5ction 7eport Log isdispaed under t2e P2one information pane%

• Logs a activities done for a particuar device 3 seria num3er DM8)(E%

'%!%4 (ata Package Seection

)nformation a3out data package seection is dispaed on t2e status 3ar%

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On t2e eft t2e icon is dispaed w2ic2 noti;es data package seection state% >ou can cick on t2e

data package icon D E to open t2e conte9t menu%

O,e" data ,acka#e 'ocatio" opens foder, w2ere data packages are stored, in t2e e9porer

window%E=te"ded i"for:atio" opens diaog w2ere detais a3out current data seection state aredispaed%Resca" data ,acka#es forces scanning of avaia3e data packages and reseection of datapackage%

'%!%' (ownoads Pane D(ownoading PackagesE

(ownoads pane s2ows 2istor of downoaded packages and packages of w2ic2 downoadingprogress is ongoing%

To downoad package:!% Seect Too's from main menu and cick t2e 4ir:ware Dow"'oad too%#% 8nter t2e product code:

.% Cick t2e C!eck o"'i"e 3utton and wait a w2ie%


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NOT8: )f needed seect O,tio"a' co"te"t 2'es option%

4% Cick t2e Dow"'oad 3utton%'% (ownoading starts Dt2e noti;cation is s2own a3out t2at fact and t2e position is added to t2e

(ownoads paneE%

Noti;cation:

(ownoads pane:

&% Cick t2e 3utton in t2e top0rig2t corner of t2e *irmware (ownoad window to cose it%-% 5fter t2e downoads competes t2e progress of item in t2e (ownoads pane is s2own wit2 a

green coor:

NOT8: Aover wit2 mouse pointer t2e item in order to c2eck t2e detais:

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*)+ Refur&is! J Software Reset

Refur&is!: User data wi 3e deeted%Reset Software: Updates software and resets settings to t2e factor defauts% Some user datacan 3e ost%

!% Launc2 Nokia Care Suite and open Product Support Too%#% 8nsure t2at t2e Nokia p2one is connected to t2e computer via service ca3e or service

adapter%.% Turn t2e p2one on%


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*). Recover%

?it2 manua p2one recover ou can tr to recover a device t2at cannot 3e started% Note t2atuser data is ost after p2one recover%

NOT8: 7ecover too re1uires t2at:• No co""ectio" is seected

• O,e" ,roduct is made

• Auto:atic ,roduct se'ectio" is ceared

'%.%! 7ecover of (evices Connected via USH

!% Launc2 Nokia Care Suite and open Product Support Too%#% (isconnect a p2ones from t2e computer%.% 8nsure t2at t2e Nokia p2one, w2ic2 is going to 3e recovered, is connected to t2e computer

via service ca3e%


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NOT8: >ou can tpe te9t in t2e 4i'ter 3o9 to ;ter products ist%

&% *rom t2e navigation menu seect Pro#ra::i"# Recover% too%

)f t2e ist is empt cick on t2e U,date 'ist 3utton% >ou can mark Update auto:atica''% c2eck3o9 to force ist update on Recover% entrance%)f t2ere is no variant on t2e ist to w2ic2 device s2oud 3e recovered ou can cick t2e 4i"do"'i"eH 3utton%Pease refer to section '%.%


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!!% ?ait unti recover competes%

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'%.%# 7ecover of (evices Connected via Service 5dapter

!% Launc2 Nokia Care Suite and open Product Support Too%#% (isconnect a p2ones from t2e computer%.% 8nsure t2at t2e Nokia p2one, w2ic2 is going to 3e recovered, is connected to t2e computer

via service adapter%


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&% *rom t2e navigation menu seect Pro#ra::i"# Recover% too%

)f t2e ist is empt cick on t2e U,date 'ist 3utton% >ou can mark Update auto:atica''% c2eck3o9 to force ist update on Recover% entrance%)f t2ere is no variant on t2e ist to w2ic2 device s2oud 3e recovered ou can cick t2e 4i"do"'i"eH 3utton%Pease refer to *inding $ariants Onine section for more detais%

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-% *rom t2e Pro,erties ist seect appropriate variant and software version%% Cick Start 3utton%!+% ?ait unti recover competes%

'%.%. 7ecover of ?indows P2one (evices

Note: Some ?indows P2ones devices do not support recover%


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-% Searc2 connected product and cick O,e"%


% *rom t2e navigation menu seect Pro#ra::i"# and t2en seect Recover% too%

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)f t2e ist is empt cick on t2e U,date 'ist 3utton% >ou can mark Update auto:atica''% c2eck3o9 to force ist update on Recover% entrance%

)f t2ere is no variant on t2e ist to w2ic2 device s2oud 3e recovered ou can cick t2e 4i"do"'i"eH 3utton%Pease refer to *inding $ariants Onine section for more detais%

!+% *rom t2e Pro,erties ist seect appropriate variant and software version%!!%Cick Start 3utton%!#% *oow instructions w2en diaog is dispaed

a% (isconnect our device from USH%3% 8nsure t2at our device is powered oF%c% Press and 2od voume0up ke on t2e device%d% Connect device to USH w2ie pressing voume up ke%

e% >ou s2oud fee s2ort device vi3ration%f% Cick t2e Retr% 3utton during .+ sec to continue recover%

!.% ?ait unti recover competes%

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'%.%< *inding $ariant Onine

5fter cicking t2e 4i"d o"'i"eH 3utton on t2e 7ecover too t2e O"'i"e Baria"t List window isopened%

)n t2e Onine variant ist window user can ;nd re1uired package for a variant and downoad it%

>ou can aso use *irmware downoad too to downoad data package for a variant%

!% Cick t2e 4i"d o"'i"eH 3utton Dcan 3e found on t2e 7ecover too or Language PackageC2ange tooE%

#% ?ait unti variant ist oading is competed%

.% *rom t2e ist seect variant for w2ic2 ou woud ike to downoad data package%

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*)0 La"#ua#e Packa#e C!a"#e

NOT8: Language Package C2ange is not supported for t2e devices wit2 a sim0ock%

?it2 t2is feature ou can c2ange t2e anguage package of t2e device% Pease note t2at t2is pug0in doesnYt interact wit2 Tucson so rea product code c2ange canYt 3e done wit2 t2is pug0in%

!% Launc2 Nokia Care Suite and open Product Support Too%#% Connect t2e device%.% *rom t2e navigation menu seect La"#ua#e Packa#e C!a"#e too%

)f t2e Pro,erties ist is empt cick on t2e U,date 'ist 3utton%

>ou can mark U,date 'ist auto:atica''% to force ist update on La"#ua#e Packa#e C!a"#e entrance% To searc2 ot2er variants t2an isted cick 4i"d O"'i"eH 3utton% *or more detais see section'%.%


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*)1 S05 J S*5 $ardware Tests

'%4%! Aardware Test

?it2 Aardware Test ou can test vi3ra, speaker and earpiece%




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'%4%# Sef Test

?it2 t2e Sef Test ou can c2eck main functionaities and components of t2e connected device% Tests are semi0automated%




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% ?ait unti sef test ;nis2es%

!+% ?2en sef test ;nis2es ou wi get fu report%

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• H defaut on 4ai'ed tests are e9panded%

• >ou can coapseBe9pand eac2 section 3 cicking on t2e section 2eader%

• Sorting is avaia3e 3 cicking on t2e 2eader of t2e ist%

• >ou can repeat seected test 3 cicking t2e Ru" se'ected 3utton%

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'%4%. $i3ra Test

?it2 vi3ra test ou can c2eck functionait of t2e vi3ra of t2e connected device%




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#% 8nsure t2at t2e Nokia p2one is connected to t2e computer via service ca3e or serviceadapter%

.% Turn t2e p2one on%


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'% *rom navigation menu seect Tests @ Audio Tests and seect To"e Ge"erator%

&% Seect Out,ut :ode and set Tone properties Dvoume, fre1uenc, tone engt2E%-% Cick t2e Start 3utton to generate tone on t2e connected device%

'%4%4 5m3ient Lig2t Sensor

?it2 5m3ient Lig2t Sensor ou can cai3rate sensor coeXcient and test t2e sensor%

'%4%4%! 5LS Cai3ration




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T2ere are ;ve diFerent tpes of am3ient ig2t sensors DC2arie, Poiwag, Gremon, Pupumonand (iproE for w2ic2 diFerent cai3rations are avaia3e% 8ac2 cai3ration met2od is descri3edin furt2er su3sections%

'%4%4%# Cai3ration for (ipro, Pupumon, Poiwag 5LS Tpes

Ma"ua' Ca'i&ratio"

() Seect Ca'i&rate :a"ua''% option from Ca'i&ratio" T%,e)

+) Tpe vaue of reference eve%

(efaut reference eve is read from data package and awas dispaed in t2e defaut edit3o9%53ove picture s2ows on e9ampe vaues% Pease use our own vaues%

.) Cick Ca'i&rate 3utton and wait unti writing new vaues to t2e device ;nis2es%0) C2eck if vaue of coeXcient is 3etween minimum and ma9imum%

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• Mi"i:u: 7.8 and :a=i:u: 708 are 3ounds for t2e coeXcient vaue%

•

)f t2e va'ue 7(8 is 3etween minimum and ma9imum t2e cai3ration 2as succeed%• )f t2e va'ue 7(8 is 3eond minimum and ma9imum t2e cai3ration 2as faied and ou

s2oud repeat procedure from step #% Heow e9ampe of faied cai3ration:

• (efaut coeXcient is read from data package and dispaed for informative purposes%

1) )f cai3ration is successfu cick C'ose 3utton%*) Read 3utton reads sensor vaues from device w2ic2 are dispaed in t2e Ot!er Se"sor

Ba'ues part%

NOT8: 53ove picture s2ows on Luminance% T2ere can 3e ot2er vaues dispaed if avaia3e%

Ca'i&ratio" wit! Defau't Coecie"t

() Seect Use defau't coecie"t option from Ca'i&ratio" T%,e)

+) Cick Ca'i&rate 3utton%.) )f cai3ration 2as faied tr to cai3rate 5LS manua%

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'%4%4%. Cai3ration for Gremon 5LS Tpes

Ma"ua' Ca'i&ratio"


+) Tpe vaues of reference eve for C!a""e' 5 a"d C!a""e' (%

(efaut reference eves are read from data package and awas dispaed in t2e defaut edit3o9es%53ove picture s2ows on e9ampe vaues% Pease use our own vaues%

.) Cick Ca'i&rate 3utton and wait unti writing new vaues to t2e device ;nis2es%0) C2eck if vaues of coeXcients for 3ot2 c2annes are 3etween minimum and ma9imum%

• Mi"i:u: 7. 08 and :a=i:u: 71 *8 are 3ounds for t2e coeXcient vaue%

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• )f t2e va'ues 7( +8 are 3etween minimum and ma9imum t2e cai3ration 2as succeed%

• )f t2e va'ues 7( +8 are 3eond minimum and ma9imum t2e cai3ration 2as faied and ou

s2oud repeat procedure from step #%• (efaut coeXcients are read from data package and dispaed for informative purposes%


Ba'ues%

Ca'i&ratio" wit! Defau't Coecie"t



'%4%4%< Cai3ration for C2arie 5LS Tpes

*irst ou need to cai3rate pu0up resistor in case of C2arie 5LS tpe% 5fter pu0up resistorcai3ration is done ou can cai3rate am3ient ig2t sensor%

Pu''u, Resistor Ca'i&ratio"

Pu up resistor cai3ration must 3e done in darkness% Make sure t2at t2e p2one is covered during t2ecai3ration%

() Seect Pu'' u, resistor ca'i&ratio" option from Ca'i&ratio")

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+) Make sure t2at p2one is covered%.) Cick t2e Ca'i&rate 3utton%0) )f cai3ration 2as succeeded t2e green icon is dispaed ne9t to t2e $aue edit 3o9%

A:&ie"t Li#!t Se"sor Ma"ua' Ca'i&ratio"

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+) Tpe vaue of reference eve%

(efaut reference eve is read from data package and awas dispaed in t2e defaut edit3o9%53ove picture s2ows on e9ampe vaues% Pease use our own vaues%

.) Cick Ca'i&rate 3utton and wait unti writing new vaues to t2e device ;nis2es%0) C2eck if vaue of coeXcient is 3etween minimum and ma9imum%

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• Mi"i:u: 7.8 and :a=i:u: 708 are 3ounds for t2e coeXcient vaue%

•

)f t2e va'ue 7(8 is 3etween minimum and ma9imum t2e cai3ration 2as succeed%• )f t2e va'ue 7(8 is 3eond minimum and ma9imum t2e cai3ration 2as faied and ou

s2oud repeat procedure from step #% Heow e9ampe of faied cai3ration:

• (efaut coeXcient is read from data package and dispaed for informative purposes%


Ba'ues part%

A:&ie"t Li#!t Se"sor Ca'i&ratio" wit! Defau't Coecie"t



'%4%4%4 5LS Test

?it2 t2e 5LS Test too ou can set t2e 5LS mode and read uminance from t2e 5LS%

() Launc2 Nokia Care Suite and open Product Support Too%

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+) 8nsure t2at t2e Nokia p2one is connected to t2e computer via service ca3e or serviceadapter%

.) Turn t2e p2one on%0) *rom connection drop0down menu seect connection to w2ic2 t2e device is connected%1) *rom navigation menu seect Tests @ A:&ie"t Li#!t Se"sor and seect ALS Test too%*) Seect sensor mode from t2e Se"sor Mode from Mode drop0down menu)-) Cick t2e A,,'% 3utton to set 5LS mode on t2e device%/) Cick t2e Read 3utton to read uminance vaue from t2e 5LS%

'%4%' (ispa Test

?it2 dispa test ou can c2eck device dispa and 3ackig2ts%

'%4%'%! Lig2t Test

?it2 ig2t test ou can test 3ackig2ts and ot2er ig2tening of t2e device%




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&% Seect Tar#et, State and Co'or%-% Cick t2e A,,'% 3utton%

'%4%'%# Pattern Test

?it2 pattern test ou can test dispa 3 apping seected pattern to t2e device%




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&% *rom t2e ist seect pattern w2ic2 s2oud 3e dispaed on t2e deviceYs dispa%-% T2e pattern s2oud 3e dispaed immediate after t2e pattern seection%

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'%4%& =e3oard Test

?it2 ke3oard test ou can register states of pressed kes on t2e device%




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-% Cick t2e C'ear 3utton to cear t2e ke states 2istor%

'%4%- Switc2 Test

?it2 Switc2 test ou can register states of switc2es%

!% Launc2 Nokia Care Suite and open Product Support Too%

#% 8nsure t2at t2e Nokia p2one is connected to t2e computer via service ca3e or serviceadapter%



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'% *rom navigation menu seect Tests @ Ke%&oard Tests and seect Switc! Test too%&% C2ange switc2es states on t2e device%-% Cick t2e Read 3utton%% C2eck if states are proper on t2e Switc!es states ist%

!+% >ou can mark t2e Read states auto:atica''% c2eck3o9 to force automatic reading ofswitc2es states from t2e device%

NOT8: ?2en t2e Read states auto:atica''% c2eck3o9 is marked ou can c2angeswitc2es states on t2e device% T2eir states are refres2ed on t2e ist automatica soou donYt need to cick t2e Read 3utton%

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'%4% Touc2 (ispa Test




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'%4%!+ Touc2pad Cai3ration




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-% Touc2 t2e dispa at t2e second point%

% Touc2 t2e dispa at t2e t2ird point%

!+% 5fter t2e t2ird point 2as 3een touc2ed on t2e dispa t2e cai3ration is ;nis2ed%

'%4%!! Camera Con;guration


adapter%

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*)* Lu:ia $ardware Tests

'%'%! Sef Test




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'%'%# Touc2 (ispa Test

Touc2 (ispa Test for ?indows P2one (evices is simiar as for t2e Sm3ian S


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&% Using t2e sider seect vi3ra intensit and cick t2e Start 3utton%-% ?2ie vi3ra test is ongoing ou can c2ange t2e vi3ra intensit wit2 t2e sider%% Cick Stop 3utton to ;nis2 t2e test%

'%'%4 S)M Test




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'%'%& Microp2ones




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'%'%- 5cceerometer Test


adapter%.% Turn t2e p2one on%, 6 signs s2oud c2ange 3etween and %

% Cick Sto, 3utton to ;nis2 testing%

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'%'% 5udio Output Test




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'%'%!+ Memor Card Test

!% Launc2 Nokia Care Suite and open Product Support Too%#% 8nsure t2at t2e Nokia p2one is connected to t2e computer%.% Turn t2e p2one on%


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'%'%!! Pro9imit Sensor Test



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% Cick t2e Sto, 3utton to ;nis2 t2e Pro9imit Sensor Test%

'%'%!# Pro9imit Sensor Cai3ration



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'%'%!. 5LS Test



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'%'%!< 5LS Cai3ration

!% Launc2 Nokia Care Suite and open Product Support Too%#% 8nsure t2at t2e Nokia p2one is connected to t2e computer%.% 8nsure t2at t2e reference device is connected too%

NOT8: T2e reference device s2oud 3e simiar product to t2e product w2ic2 is going to 3e

cai3rated%


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'%'%!4 Lig2t Test



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'%'%!' Groscope Cai3ration

Groscope cai3ration is sef0cai3ration w2ere device as in at surface% T2e device cannot 3emoved w2en cai3ration is ongoing%



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'%'%!& C2arging Test

C2arging test measures t2e 3atter current w2en c2arging is on or oF% 5so 3atter eve andcapacit can 3e read%



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'%'%!- )A* Cai3ration

)A* Cai3ration performs sef0cai3ration of t2e integrated 2ands free speaker%



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-% ?ait unti cai3ration process ;nis2es%

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*)- T%,e La&e' Pri"ti"#

?it2 tpe a3e printing user can print a3e for t2e connected device%




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&% Cick Setti"#s 3utton to con;gure printer%

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a) Seect proper printer from Pri"ter drop0down menub) Set a3e oFsets in t2e Pri"ter Osets% @ and > vaues de;ne position of t2e top eft

corner of t2e printed a3e%c) Set proper Mu'ti,'ier%d) Cick OK 3utton to app printer settings and cose t2e diaog%

-% *orm drop0down menus Seect proper *actor and Source *actor

% 8nter missing parameters if re1uired%

)f entered parameter is invaid t2e e9camation red icon is dispaed

>ou can put mouse pointer over t2e icon to get more information:

!+% Cick t2e Pri"t 3utton to print a3e for t2e device%

Under t2e image of t2e a3e navigation 3uttons are avaia3e for scroing t2roug2 a3es:

Cick one of t2e 3uttons to switc2 to t2e ne9t or previous a3e%

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*)/ DFI Fatter% I"fo

?it2 (H) Hatter )nfo too ou can inspect and reset 2istor of 3atter c2arging cces%




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*)3 4ir:ware Dow"'oad

() Launc2 Nokia Care Suite and open Product Su,,ort Too'%+) *rom Too's menu seect 4ir:ware Dow"'oad

.) Tpe product code in t2e Product Code 3o9%

0) Seect or cear O,tio"a' co"te"t 2'es) 1) Cick t2e C!eck o"'i"e 3utton%*) ?ait unti Product Support Too c2ecks ;rmware for t2e tped product code%

-) Cick t2e Dow"'oad 3utton%

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-) MULTI IMEI READER

?it2 Muti )M8) 7eader too ou can simp read )M8)s of t2e connected devices and print t2em%

!% Launc2 Nokia Care Suite and open Mu'ti IMEI Reader%#% Connect p2ones for w2ic2 ou want to read and print )M8)s%.% Cick Pri"t a'' 3utton to print )M8)s of t2e connected p2ones%

NOT8: P2ones w2ic2 are connected to t2e PC ;rst time can 3e not detected 3ecause t2e driverinstaation takes pace% >ou can tr to reconnect t2e p2one after t2e driver instaation ;nis2es%Pease note aso t2at )M8) reading from t2e p2one can take around one minute%

Mark Pri"t 'a&e's auto:atica''% c2eck3o9 if ou want to print )M8)s as soon as t2e device isconnected and )M8) is read%

)f ou 2ave connected a 3ar0code reader to t2e PC ou can compare scanned )M8) wit2 )M8)s fromconnected p2ones% To do so Zust scan 3ar code wit2 ou reader and Care Suite wi notif ou if)M8) 2as 3een found on t2e ist or not%

>ou can c2ange printer settings 3 cicking on t2e Setti"#sH 3utton

!% Cick t2e Setti"#sH 3utton

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#% (e;ne a3e position in t2e Oset and Oset 3o9es%.% (e;ne a3e siKe in t2e idt! and $ei#!t 3o9es% >ou can restore defaut siKe Dif c2angedE

cicking on t2e Restore to defau't 3utton%


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.% Cick t2e O= 3utton% New position s2oud 3e added to t2e ist:

Suc2 position, w2ic2 was created manua, can 3e edited 3 cicking t2e Edit 3utton ordou3e0cick on t2e ce w2is2 is going to 3e edited%

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/) MULTI SO4TARE UPDATER

Muti Software Updater aows to e9ecute operations on connected devices to PC%

5vaia3e toos are:

• Muti 7efur3is2

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/)( Mu'ti Refur&is!

7efur3is2: User data wi 3e deeted% *or C(M5 devices, P7) settings wi 3e reset to defaut asspeci;ed 3 C(M5 carrier% Hefore refur3is2ing, ensure t2at ou 3ack up user data%

!% Launc2 Nokia Care Suite and Mu'ti Software U,dater%#% 8nsure t2at t2e Nokia p2ones are connected to t2e computer via service ca3es or service

adapters%.% Turn on t2e p2ones and wait a few seconds for t2e ide screen dispa%


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0) *rom t2e tree view open ACPI =*0&ased PC 0 Microsoft ACPICo:,'ia"t S%ste: 0PCI Fus%

53ove picture s2ows eig2t USH controers on t2e 3ottom%

NOT8: *or t2e .#3it operating sstem instead t2e ACPI =*0&ased PC t2e ACPI =/*&asedPC is s2own%

1) To c2eck w2at is connected to t2e USH Controer open t2e position w2ic2 is going to 3ec2ecked:

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53ove picture s2ows t2at:0 To t2e USH 8n2anced Aost controer / .5'5 two devices are connected:

• Nokia C'0++ USH P2one Parent• USH Composite (evice

0 To t2e USH 8n2anced Aost Controer / .5'C one device is connected:

• USH )nput (evice0 T2e rest of controers 2as no connected devices

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3) DESCRIPTION O4 MENU STRUCTURE3)( 4i'e Me"u

Prefere"ces;

Network:

A,,'icatio" Startu, ModeSeect appication startup mode%

Data Package:

Packa#e dow"'oad ,at!(estination pat2 for downoaded data packages%

Packa#e searc! ,at!sList of searc2 pat2s of data packages%

Logs:

Dia#"ostic Lo#s!nable / turn on 2epfu ogs w2ic2 can 3e used for reporting errors% To app anc2ange on t2is setting an appication restart is re1uired%

Sho" containing #ol$er / dispas foder w2ere ogs are stored%

Refur&is! Lo#s!nable / seect w2et2er ou want to ena3e t2e refur3is2 og%

%og #or&at / seect ;e format of t2e refur3is2 ogs%

'T(T %og location / seect foder in w2ic2 5T"T ogs wi 3e stored% T2is setting is activeon for 5T"T og format%

Proxy:

Pro=% T%,eSeect w2et2er a pro9 is used for t2e internet connection% 5so manua con;guration of

pro9 is avaia3e%

O,e" Co""ectio" Ma"a#e:e"t

Opens connection manager / Nokia *use%

O,e" ,roduct

Opens data package of t2e seected product / used during 7ecover procedure%

C'ose ,roduct

Coses previous opened product / used during 7ecover procedure%

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ork Oi"e

Switc2es appication to OWine mode if seected%

E=it

89its 5ppication%

3)+ Biew Me"u

Actio" Re,ort Lo#

Set t2e visi3iit of t2e action report og pane%

3). Too's

*irmware (ownoad

3)0 $e', Me"u

Su,,orted Products

Seect to view a t2e supported products Dname, tpe, and product ca3eE%

S%ste: I"for:atio"

Seect to view t2e current operating sstem, sstem 2ardware con;guration, and t2eappications and versions%

A&out Nokia Care Suite

Seect to view t2e current version of Care Suite%

C!eck A,,'icatio" U,date

Seect to c2eck if newer version of appication is avaia3e%

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4% Cick Ge"erate 3utton and wait a w2ie%

'% ?2en 6)P package is generated t2e ist of attac2ed ;es is dispaed:

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&% Cick O,e" Locatio" 3utton to open 89porer window wit2 foder containing t2e generated6)P package:

Notice t2at t2e generated 6)P package is 2ig2ig2ted 3 defaut% T2e 6)P packages s2oud 3e

removed manua w2en t2e are not needed an more%

-% 5ttac2 t2e generated 6)P package to t2e Genius Case%% Hrief step 3 step description a3out 2ow t2e error can 3e reproduced s2oud 3e attac2ed to

t2e Genius Case%!+% Pease aso attac2 screens2ot of error to t2e Genius Case%

(()+ Ma"ua' Error Re,orti"#

>ou can tr manua report t2e error if 6)P Package Generator canYt 3e used for some reason%*oowing information s2oud 3e attac2ed to t2e Genius case:

• Service Software versions used D Care Suite, P2oeni9, prommer softwareE

• (o ou 2ave 3ot2 P2oeni9 and Care Suite instaed on t2e same PC

• 5re ou using Care Suite wit2 oca datapackages in oWine mode or wit2out t2em inonine mode

• Product software version% )f version c2ange D upgrade od 0 new or downgrade new0odE is invoved, 3ot2 software versions are needed

• (ata package versionDsE

• $ariant version B product code% )n case of variant c2ange 3ot2 od and new product codesare needed%

• Connection met2od to p2one, toos used D prommer, ca3es, adaptersE

• Screens2ot of error

• Screens2ot of QP2one information U)

•

)M8) num3er and date of event• Hrief step 3 step description a3out 2ow t2e error can 3e reproduced

• Log ;es% )f t2e defaut con;guration 2asnYt 3een c2anged via t2e preferences diaog, t2eog ;es for Nokia Care Suite are ocated at:

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T2e Nokia Care Suite ogs are ocated at Dif t2e defaut con;guration 2asnYt 3eenc2anged via t2e preferences diaogE:

•

C:Program(ataNokiaNokia Care SuiteLogs

Pease aso add as2 ogs from w2en reporting software update, refur3is2 or anguagepackage c2ange reated errors% Logs can 3e found in t2eC:Usersackitom5pp(ataLocaTemp

• ad'>as!)'o#% T2is ;e is created w2en USH connection is used for as2ing%

• ta>!wa,ro#ra::er)'o#) T2is og is generated wit2 non0direct USH as2ing,w2en as2 prommers are used%

Pease note t2at ou ma ;nd a or some of t2e as2 og ;es from speci;ed ocationdepending on t2e toos and connection ou use% *or e9ampe adas2%og is notcreated if ou use as2 prommer and ta2waprogrammer%og are not created if ouon use direct USH ca3e%

pease attac2 t2em to t2e case wit2 screens2ots%

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(+) TROUFLES$OOTING

(+)( Out of disk s,ace

)f ou 2ave out of disk space ou can:• Tr to use (isk Ceanup too from MS ?indows%

• 7emove od data packages from Care Suite% To do t2is pease foow steps:!% Go to t2e data packages storage foder% (efaut storage foder is

C:Program(ataNokiaPackagesProducts% Current storage foder can 3e found on t2e(ata Packages ta3 in t2e Preferences%

#% Under t2e Products foder a foders for eac2 product are created Dw2enever a datapackage for a product is downoadedE% *oders are named using tpe designator of t2edevices% T2ese foders contain data packages%

.% 7emove foders w2ic2 are named using tpe designator of devices w2ic2 ou donYtuse% Pease notice t2at a data packages in t2e removed foders wi 3e ost% )n case ift2ese data packages wi 3e re1uired t2e wi 3e downoaded automatica 3 t2eNokia Care Suite%

(+)+ After Co""ecti"# Device a uestio" a&out 4or:atti"# is Dis,'a%ed

)f foowing pop0up a3out formatting disk appears after connecting a device pease cick t2eCa"ce' 3utton%

NOTE; *ormatting disk ma 2arm our device%

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(.) NOTES

T2is product incudes software deveoped 3 t2e OpenSSL ProZect for use in t2e OpenSSL TookitD2ttp:BBwww%openss%orgBE%Coprig2t DcE !-0#++4 T2e OpenSSL ProZect% 5 rig2ts reserved%Coprig2t DcE !40!- 8ric >oung Dea[crptsoft%comE% 5 rig2ts reserved%OpenSSL icense te9t can 3e found from 2ttp:BBwww%openss%orgBsourceBicense%2tm %

Microsoft, ?indows, ?indows $ista and ?indows @P are eit2er registered trademarks ortrademarks of Microsoft Corporation in t2e United States andBor ot2er countries%
http://www.openssl.org/mailto:[email protected]://www.openssl.org/source/license.htmlhttp://www.openssl.org/mailto:[email protected]://www.openssl.org/source/license.html

Documents

Care Suite User Guide