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western Technical college
CAREER READINESS
Handbook westerntc.edu/careerservices
TABLE OF CONTENTS
Introduction: ................................................................................................................................................. 2
Critical Components of a Job Search: ........................................................................................................... 3
Networking Strategies: ................................................................................................................................. 4
Activate Your Handshake Account............................................................................................................ 5
Professional Branding: .................................................................................................................................. 9
Résumé Resources: .....................................................................................................................................10
How to Write a Descriptive Bullet Point: ....................................................................................................12
Other Helpful Resume Tips: ........................................................................................................................14
Three Most Common Résumé Formats: .....................................................................................................16
Cover Letter Resources: ..............................................................................................................................22
Cover Letter Samples ..................................................................................................................................23
Employment References:............................................................................................................................24
Submitting Your Résumé, Cover Letter & References: ...............................................................................25
Interviewing Resources:..............................................................................................................................26
Twelve Tips about Your Job Interview: .......................................................................................................28
Thank You Note After the Interview:..........................................................................................................30
Career Readiness Resources: ......................................................................................................................31
Transferable Skills .......................................................................................................................................35
How Does Your Résumé Check Out? ..........................................................................................................39
Job Search Checklist:...................................................................................................................................40
Sample Resumes Appendices: ....................................................................................................................41
Closing:........................................................................................................................................................53
Technical college
Introduction: This handbook is brought to you by Western Technical College's Career Services Department.
We designed this as a resource to support you in your journey to employment. There are many
examples, resources, and guidelines to help you find the right job for you.
Western Technical College's Career Services Department is available for prospective and current
students and alumni of Western Technical College. Located in the Student Success Center SSC
222 in The SPACE (Student Place of Action Culture and Empowerment), we encourage you to
stop by if you need assistance in your job search.
We offer the following services:
• Résumé and Cover Letter Assistance
• Job Search Support and Coaching
• Interview Preparation
• Career Coaching
• Gallup CliftonStrengths Coaching
• Networking Advice
Please visit our website at https://www.westerntc.edu/career-services to view additional
resources our department provides and an up-to-date schedule of Career Services events.
If you would like to connect with the Career Services team, you can reach us at:
[email protected] or call (608) 785-9440
You are welcome to stop by The SPACE in the Student Success Center SSC 222, 400 7th Street,
La Crosse, WI.
Best wishes in all your future endeavors,
Career Services Staff
2
Critical Components of a Job Search: The eight components described were designed to assist you in creating a strategy for your job search.
This is a dynamic process and will look different every time you apply for a job!
In many ways, a job search is more of an art than a science. There is no single prescribed approach for
every person. You should use multiple strategies for the greatest success.
Information about Self: Clarify skills, interests, and values
• Use assessment tools, prior experience, personal reflection, and feedback from friends and
professionals to aid this process. If you aren't sure what direction you want to go in, we offer
career coaching to support you in your decision.
• Organize and compile information to assist in decision-making and interview preparation.
Information about Options: Conduct labor market research
• Match career options to assessment results.
• Explore occupations, skills, and education required, and salary ranges for areas of interest.
• Identify industry and employer trends and needs.
• Review the local labor market as it relates to occupational goals.
Decision Making: Determine goals
• Decide on a general geographic area for a job search and narrow industry/occupational choice.
• Identify employers of interest and potential contacts; determine job titles/types to pursue.
Define your Strategy: Formulate a plan
• Establish a plan of action for a job search campaign.
• Use networking as a central job search strategy; determine additional strategies.
• Include goals for each strategy – number of contacts, deadlines for sending information, etc.
• Monitor efforts and responses.
Preparations: Create a marketing plan
• Create an "elevator speech" for networking.
• Develop a master resume and cover letter.
• Begin preparing responses to possible interview questions.
• Study business within your chosen industry or occupation.
Take Action: Implement your plan and execute strategies
• Tailor/target resume and "pitch" for specific contacts and opportunities.
• Refine interview responses for specific companies.
• Follow-up on contacts and referrals; express appreciation and offer to assist network members.
• Track actions taken and responses; evaluate efforts on an ongoing basis.
• Consider connecting with our office for support!
Interview for Jobs: Selling to potential employers
• Research potential employers before the interview.
• Prepare questions to ask the employer during the interview.
• Continue to align skills with opportunities and refine interview responses.
• Follow up with appropriate thank-you letters immediately following interviews.
Get the Job: Receive, evaluate, and respond to job offers.
Copyright 2020 by the National Career Development Association
3
Networking Strategies:
Now that you know what it takes to conduct a successful job search, let's focus on the importance of
networking throughout the entire process. The job market is competitive, and job seekers need to leverage
their personal and professional networks – to leverage, you need to build a strong network! Networking is
known to be the most effective way to find a job.
Networking can be a scary word for some people, but it doesn't have to be. It is all about building
relationships and talking with as many people as possible about your career aspirations, your chosen
industry, and companies that interest you. It can be a conversation with your best friend, reaching out to a
classmate, or striking up a conversation at an event.
Remember, relationships are a two-way street. Networking is just as much about offering people
assistance as it is asking for advice. If you see an article that reminds you about someone's work – reach
out! Keep up with people in your network. Nobody likes the feeling of only being contacted when you
need something.
If someone in your network agrees to connect with you, make sure you come prepared with questions, be
respectful of their time, and send them a thank you.
An excellent way to network is by building a Handshake and LinkedIn profile and reaching out to
professionals in your area. If you need assistance creating a Handshake and LinkedIn profile and are
curious about utilizing the platform, feel free to set up a meeting with Career Services.
www.lenfestinstitute.org
4
I I
Jobs. Internships. Virtual Career Fairs. HAVE YOU ACTIVATED YOUR HANDSHAKE ACCOUNT?
There are hundreds of new jobs and internships added daily. Create your account with your Western student email and get searching today!
Students who complete their Handshake profile are five times more likely to have an employer reach out to them!
Activate Your Handshake Account
All current students and graduates have an account in Handshake, Western's job, and internship posting
platform. Activate your Handshake account at joinhandshake.com using your Western student e-mail
address.
On Handshake, you can discover and apply for jobs and internships, find out about upcoming hiring
events, access employer information, and connect with your peers for tips and advice.
I'm on Handshake – Now what do I do?
Complete your Handshake profile
Your profile lets employers know if you are a good fit for their company. Students who complete
their Handshake profile are five times more likely to have an employer reach out to them. Once
your profile is complete and your resume is uploaded, you can easily apply for jobs with just a
couple of clicks. Watch this helpful video on Completing Your Handshake Profile
Search for jobs
Search 100s of jobs and internships at local employers and employers around the country. Watch
our video on how to search for jobs on Handshake
Message your peers
Find reviews from Western students and your peers around the country who have worked at companies
that interest you. Ask questions about what it is like to work at that company, get tips on interviewing,
and more.
5
Handshake 24/7 Access
Download the Handshake app at the App Store or Google Play to kick off your college-to-career
journey!
6
Profile Checklist
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7
EDUCATION: 5-!aitmg w,th col ege. lis1 .,n the educ.1tiol\lU expcnencn you·ve hcd ,nd...dtng ""mmer pro911ms
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0 RECOMMENOATIONS:kkmo~. p,o!euor:., or cl11:tsm.,t.es~ ve WOtt.ed with you do-..dy to v,nte !!I recomnend11'!101' This gr,.~ cW11 cn:id,b,hty to your Weng th$ l!nd U:1Us..
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Want more linkedln tips for students? Check out students.linkedin.com Linked(m.
0
8
ARE YOUR OWN BRAND~ , \'
YOU
Professional Branding: Adapted from Job Searching with Social Media for Dummies, Joshua Waldman 2013
A professional brand is your image that marks your abilities, talents, and experiences. It is
claiming what makes you a unique and distinguishable candidate. Personal branding has a lot to
do with the emotion that someone feels when they think about you. You should take time to self-
reflect on what your "brand" is and how you want to present yourself professionally.
https://thriveglobal.com/stories/elevating-your-professional-brand-part-3/
Every serious professional must consider their personal brand for the following reasons:
• When you proactively define and communicate your brand, you're in control of it. Most
people have their brand handed to them by other people's perspectives and reactions alone. By
defining your brand, you take back some control over this process.
• Crafting your personal brand helps you figure out what makes you unique. Finding and
communicating our brand can be a powerful tool for boosting your confidence and convincing
interviewers of your value.
• A personal brand helps you appear more consistent online and avoid raising any red flags
with recruiters. Inconsistencies in how you appear online can jeopardize your career because
hiring managers and HR professionals may view them as signs you aren't completely honest
about who you are.
• When you have a personal brand, you can more easily make decisions during your career.
When you're presented with options that go against your brand – against who you are – then
letting them go is easier, even if they're more lucrative.
• A personal brand can even out the time between employment. When you consider that the
average time at a job in the US is about two years, you may appreciate that your brand lets you
look at your career as a whole instead of a series of jobs.
9
Résumé Resources: As you network, you will find job opportunities coming your way! It is essential to be ready with
the necessary job search documents; let's start with your résumé.
What is a résumé? • A résumé is a one-to-two-page document describing your experiences and qualifications
for a specific occupational area.
• Your résumé is a marketing tool that helps you land an interview with a potential
employer.
• It's important to remember that employers will spend 6-20 seconds looking over a résumé
to determine whether they should invite you for an interview.
• Career Services staff can teach you how to make your skills and abilities stand out, so
employers see them during that skimming process.
Why should I write a résumé? The primary purpose of a résumé is to obtain an interview. Résumés also:
• Advertise your experiences and qualifications to employers and others who may provide
you with employment leads.
• Allow employers to screen job applicants efficiently.
• Help applicants stand out among others as more serious and motivated candidate.
How do I start writing my résumé? There are multiple ways to write a successful and tailored résumé.
• Know your career objective. It will dictate the content of your résumé.
• Review job postings of jobs that interest you; pay attention to the qualifications and skills
required.
• Review the three types of résumés and choose which one is the best for you.
• Seek assistance from others as you begin to write your résumé.
Should I expect to use the same résumé for all job positions? • Carefully review and edit your résumé every time you send it to a potential employer.
• Constantly tailor your resume to the specific job description of the position that you are
applying for.
• Pay attention to what the employers require. If a job description asks specifically for
experience with Microsoft Office 2016, you want to include that in your résumé. Once
you have the foundation of your résumé, tailoring, reviewing, and editing your résumé
will not take a long, but it will make a significant impact.
Can I use a template? • We discourage the use of templates. They are often inflexible and make updating your
resume difficult.
10
• We've also noticed colored headings in templates print in grayscale if an employer prints
your resume black and white. You want your headings to be dark and bold.
What should I avoid regarding my résumé? • Never lie on your résumé. The résumé is the first impression you make with employers.
• Don't let typos and misspellings prevent you from getting an interview. Carefully review
and edit your résumé…and then review and edit your résumé again.
• Don't trust spell-check. For example, if you write 'organizing brooks' when you mean
'organizing books,' spell check will not catch it as an error. It always helps to have
someone else review your résumé.
Should I list all of my work experiences on my résumé? Even the ones I had in
high school? • Unless you are a current high school or college graduate with no other work experience,
the answer is likely no. You want to list past work experiences that pertain to your
current career objective and career goals.
• The best practice is to include transferrable skills and accomplishments obtained in the
last ten years.
How can I write a strong bullet point on my résumé? • Add specific details to your résumé by using what is commonly referred to as quantifiers
and qualifiers.
o Quantifiers = exact or estimated numbers instead of vague terms. For instance, it
is preferred to state, "supervised eight sales representatives" versus "supervised
many sales representatives."
o Qualifiers = words or phrases that enhance your résumé. Instead of stating
"organized company event," add more details by saying, "successfully organized
annual company charity event for seven years."
• Keep reading for more tips on writing a solid bullet point.
What if I have more questions? • If you have more questions or want to go over your résumé, please do not hesitate to
contact Career Services at [email protected] or (608) 785-9440.
11
Statement Formula
rWhyyou \ \
1
did it ) /
•
How to Write a Descriptive Bullet Point:
Now that we have answered some of your resume questions, we will focus on tips for writing a
solid bullet point. Bullet points are the "meat" of a resume, and it is essential to pay close
attention to them.
Uploaded by: USC Career Center
Here is how to make your skills and abilities stand out!
• Think about what the employer is looking for and highlight your skills, success stories
that match the job requirements.
• Start each bullet point with an action word that describes what you did. You will find a
list of action words later in this document to help you.
• Next, think about what skill you are going to describe.
o For example, "excellent customer service skills."
• Now that you know what skill you want to highlight prove to the employer that you have
that skill. It may be by briefly describing a success story or adding numbers to show the
scope of your work.
o For example: Demonstrated excellent customer service skills by actively listening
to customer complaints and finding creative solutions to their problems.
12
Job search professionals call bullet points: "Prove It Statements" or "Accomplishment
Statements" because they prove what you have accomplished in the workplace. Ask yourself the
following:
• What have I done in the past that proves I have the skills they are looking for?
• What impact did my work have on the employer?
• What was the result of my work?
Using numbers in a bullet point can be very effective as well. Numbers jump out at the person
who is reviewing your resume.
• Trained 12-14 new employees working in the stocking department of a grocery store.
• Provided supervision to 12 employees in current management position.
Take a look at this example:
• Maintained detailed records for all store accounts with a major wholesale supply
company.
OR
• Maintained detailed records for all store accounts with a major wholesale supply
company, resulting in a 20% increase in sales.
TIP: Use Assessments to Create Resume Bullet Points
If you feel stuck, we suggest using assessments to help you brainstorm what you want to convey
to the employer. The Clifton StrengthsFinder assessment is a great tool to provide language
around your unique strengths. We have great resources designed to give students ideas of using
the assessment in their job search!
13
Other Helpful Resume Tips: Concerning formatting: Generally speaking, the Education category should come before your Work Experience for a
new graduate. However, if you have related work experience, it may be more appropriate to list
your Work Experience category before Education.
Concerning educational categories: Program Name, Associate of Applied Science, Anticipated Graduation
Western Technical College, La Crosse, WI
• List your education in reverse chronological order. Degrees and licenses should be listed
first, followed by certificates and other professional development.
• Degrees should be written out except for the following well-recognized degrees: BS, BA,
MD, and Ph.D.
• Include only the month and year of graduation from college. There is no need to include
the years attended.
• Think about what you could add to this section:
o Relevant courses, special projects, GPA, campus involvement
• If you want to include information about a college degree or degrees you didn't finish,
start with a phrase describing your major, then the name of the school and the dates
attended. You don't want to look like you started a lot of things that you didn't finish, so
if you had several stops and starts at college without completing a degree, you may
choose to leave some of that off your résumé and only include relevant training and
education that you have completed.
Concerning employment categories: • Include only city and state of jobs held. There is no need to include the street address and
zip code.
• Generally, jobs should be listed in reverse chronological order. One exception is when
you pull out related work experience that is relevant to your present job objective. List
them separately under a category titled Relevant or Related Work History.
• Do not go into detail about jobs that are not related to the present career objective.
• Include just the month and year or the year to year for your dates of employment. Do not
list the exact day you started and finished.
Websites that can help write your bullet points www.onetonline.org – Find descriptive words to describe your profession by entering your job
title into the search window – This is a powerful website that provides you with a lot of
information about your career.
www.bls.gov/ooh/ - Another powerful career resource that includes words to describe your
profession.
14
An Objective Statement or a Summary of Qualifications
What's best for Your Résumé?
Some research suggests an objective statement is a waste of space that only tells an employer
what you want, which generally is covered in your cover letter. Other opinions indicate it
depends on some of the following factors:
An objective statement might be the right choice for you if ……. • You are just entering the workforce.
• You are a new graduate with minimal experience.
• You are re-entering the workforce after an extended absence.
• You have or are changing your career direction.
An objective statement may work best for you since your work history may not reflect your skills that fit
the position you are presently seeking. In other words, if you worked for a call center and now you are a
respiratory therapist, those skills will not be the same.
An objective statement will work for you because you have an exact job title.
Sample Objective: Entry level position as a surgical technologist where skills will be used to
ensure the utmost safety and success of the surgery
Sample: Objective: Seeking an automotive technician position that will exceed the service
expectations of the customer and company
A summary or summary of qualifications might be right for you if… • You are experienced and are looking for a similar career within your field/industry.
• You possess a skill set that is broad and could be used for many positions.
• You wish to highlight your accomplishments.
The summary tells an employer what you can do for them. This is preferred if you have work
experience, accomplishments, and skills to promote. Also, keep in mind that your heading,
"Summary of Qualifications," needs to be just that, a summary of why you believe you are
qualified for the position you have applied for.
Sample Résumé for a Registered Nurse:
Summary of Qualifications
• Completed forty-eight weeks of clinical experience in hospital and nursing home settings.
• Demonstrated strong communication skills in acute care with geriatric patients.
• Four years of nursing assistant experience in home health care.
• Clinical evaluations stated strong critical thinking and problem-solving skills.
15
Three Most Common Résumé Formats: In this section, we will discuss the three most common résumé formats, which are the chronological
résumé, the functional/skills résumé, and the combination résumé. After a brief description of each
résumé format, an example will be provided.
As you go through this section, think about what resume will work the best for you. All job seekers will
use each of these resumes at some point in their career.
The Chronological Résumé
Strategy A chronological résumé begins with your most recent work experience and training and moves back in
time in reverse chronological order.
Best Uses Individuals with related work histories without significant gaps in employment would generally use this
format. This format is often preferred for individuals who are seeking a promotion within the same
company. College students or recent graduates typically use this type of format.
Advantages
• It is a very familiar format for employers
• The chronological résumé is the easiest to write
• Strong work experiences are highlighted, as well as the progression in a specific field
• This format contains a straightforward format that is easy to write and easy to update
• This format emphasizes steady employment, as well as previous and current employers
Disadvantages
• The format is limited to individuals with recent and related work experiences
• This format highlights any employment gaps
• Unrelated work experiences may be highlighted in more detail than desired
• Specific skills that are integral to the job description will not be emphasized
Typical Chronological Résumé Format
• Name and contact information
• Objective
• Qualifications
o Four to six bulleted items citing essential qualifications
• Education
o Most recent education first; Include the name of higher education institution, city, state,
dates, degree/certification
• Employment
o Most recent positions listed first; Include job title, employer, city, state, dates employed;
list bulleted items regarding skills, duties, and accomplishments
• Campus/Community Involvement
16
John P. Walker 1123 Poplar Lane, New Ridge, Iowa 52317
Cell: (608) 555-7817
Summary of Qualifications
• Over five years' experience in the manufacturing industry
• Recently completed Associate of Applied Science degree
• Experienced sales representative with a strong drive to succeed
• Communicated with clients from a wide variety of cultural backgrounds daily
• Strong team player who enjoys working with the general public
Education:
Marketing Management, Associate of Applied Science April 2018
Western Technical College, La Crosse, WI
Honors Recipient
Professional Work Experience
Sales Associate, ABC Manufacturing, La Crosse, WI January 2012 – Present
• Generate new accounts through cold-calling and lead generation
• Consistently maintain or exceed monthly sales goals
• Top sales performer for five consecutive months
• Responsible for 30, 60, and 90-day sales forecasts
Customer Service Assistant, DEF Inc., Galesville, WI November 2009 – January 2012
• Handled customer complaints, answered questions, and explained policies and
procedures for the parts department
• Participated in 4 customer service training sessions
• Trained new employees for the customer service machine parts department
Customer Service, Courtesy Corporation, Holmen, WI May 2007 – November 2009
• Provided excellent food service to customers with a smile
• Learned sanitary methods of food preparation and serving
Associations
• Member, Business Professionals of America 2016 – Present
• Member, Wisconsin Marketing and Management Association 2015 – 2018
17
Functional/Skills Résumé
Strategy The functional/skills résumé organizes work experiences and other accomplishments under key
skill areas, which should be skill areas needed to succeed in the type of employment the
applicant is seeking.
Best Uses Individuals with little or no work experience supporting their employment objective or applicants
with gaps in their employment history best use the functional/skills résumé format. It is a
common format for individuals changing careers or entering the workforce after completing an
educational program unrelated to past work experiences.
Advantages • Unrelated work experiences and gaps in employment history are not emphasized
• This format places emphasis on related accomplishments and skills the applicant wishes to
highlight
• Candidates can take more credit for accomplishments not readily associated with specific job
titles
• Hands-on, related educational experiences and accomplishments could be highlighted within
skill areas
Disadvantages • It takes more effort to write
• Some employers disfavor this format because they cannot readily associate developed skills
and accomplishments with specific employers or job titles
Typical Functional/Skills Résumé Format • Name and contact information
• Objective
• Education
o List most recent first; Name of higher education institution, city, state, dates,
degree/certification.
• Skills
o List three or four skills areas, such as organizational skills, teaching skills, clinical
skills, and computer skills, with three or four bulleted items documenting the skill.
• Employment
o List most recent first; One line with basics regarding jobs (company name, company
location, and dates).
• Campus/community involvement
o The most recent volunteer position is listed first. It is optional to bullet these items
18
Functional/Skills Résumé Sample
Helen A. Hopper [email protected]
3344 Smith Street North C: (608) 555-7167
La Crosse, Wisconsin 54601
Education Administrative Professional, Associate of Applied Science Degree
Western Technical College, La Crosse, WI April 2018
Related Course Work: • Business Procedures • Business Correspondence
• Meeting & Event Planning • Managing Office Finances
Qualifications Software Knowledge
• Proficient with Microsoft Office 2016; Advanced skill with Word and Outlook
• Website Design – Advanced skill level
Bookkeeping and Records Management
• Maintained detailed records for all store accounts with a major wholesale supply company
• Organized and implemented a new numerical and alphabetical filing system
• Learned and applied for accounting software programs during company accounting system
conversion
Customer Service Skills
• Experienced working with the public in a fast-paced work environment
• Communicated with potential clients to answer questions/provide referrals to account representatives
• Conducted a customer satisfaction survey and presented the results to the administration
Related Work Experience Administrative Professional Intern, Northwood's Elementary School, La Crosse, WI Spring 2018
• Participated in all aspects of the school district records management system
• Applied spreadsheet software knowledge to a variety of grant-funded school projects
• Assisted in the organization and dissemination of an in-service staff program
• Organized parent/teacher conference scheduled for twenty-four teachers in two weeks
Work History Order Clerk, Wholesale Supply Company, La Crosse, WI June 2016 – February 2018
Hostess/Waitress, Fayze's Restaurant, La Crosse, WI April 2011 – June 2016
Customer Service, Courtesy Corporation, La Crosse, WI January 2010 – April 2011
19
Combination Résumé
Strategy
The combination résumé incorporates characteristics of the chronological and the functional/skills
résumé. Generally, the combination résumé begins with a description of specific skills and qualifications
followed by employment history, listed in reverse-chronological order.
Best Uses Combination résumés suit various job seekers, ranging from those who have a diverse work history to
those who may have significant employment gaps in their employment history. This résumé may be
applicable for older workers, career changers, and job seekers with academic deficiencies or limited
experience.
Advantages • The combination résumé allows for an applicant's skills to be showcased first
• Whether you have worked for the same company for ten years or are making a career change, the
combination résumé emphasizes the skills that the applicant has gained
• The combination résumé highlights skills that are relevant to the job while expressing the work
experience that hiring personnel generally prefer
Disadvantages • Because the combination résumé still indicates work experience and history, any employment
gaps or unrelated work experience will still be evident
• This format may be challenging to write and edit
• Because some employers may still prefer the chronological format, the combination format is an
excellent alternative to the functional/skills format
Typical Combination Résumé Format • Name and contact information
• Objective
• Summary of skills and/or experience
o List three or four skills areas, such as organizational skills, teaching skills, clinical skills,
and computer skills, with three or four bulleted items documenting the skill.
• Employment history
o Most recent positions listed first with bulleted items regarding skills, duties, and
accomplishments
• Education*
o Name of higher education institution, city, state, dates, degree/certification---most recent
first
• Professional memberships or organizations
* We recommend your education section be further up on the page because you are a new graduate (or
soon to be one!
20
Combination Résumé Sample
Alice A. Nelson 2564 Poplar Road East
Twin Lakes, MI 52189
Cell: (714) 555-9641
Professional Objective Position utilizing my skills and education in business management and accounting
Education Accounting, Associate of Applied Science,
Bayview Technical College, Bayview, MI April 2018
GPA: 3.8/4.0
Business Management, Associate of Applied Science,
Western Technical College, La Crosse, WI April 2015
GPA: 3.6/4.0
Skills Summary Management
• Supervised 5-7 employees in various office settings for six years
• Implemented a new exit interview process to obtain a better idea of why employees were leaving
• Served as company representative for 2016 corporate retreat
Computer
• Proficient in Microsoft Office 2016, Corel WordPerfect Office, and QuickBooks Pro
• Created new company website; received numerous compliments from co-workers
Organizational
• Arranged annual company outing for three consecutive years
• Established a new office filing system for efficiency and effectiveness
Employment History Sales Representative Manager, Opus Enterprises, Twin Lakes, MI April 2016 - Present
• Managed a staff of four employees that had over $87,000 in annual sales
• Assisted in bookkeeping duties
Product Safety Supervisor, Hour House, LLC, Bayview, MI May 2013 - April 2016
• Supervised three employees in charge of product safety
• Composed monthly company newsletter
Assistant Store Manager, Kwik Trip, La Crosse, WI September 2009 - May 2013
• Assisted with stocking shelves and ordering product
• Greeted customers and used computerized cash register to ring up sales
21
Cover Letter Resources: Most employers will require a compelling cover letter in addition to your resume. A cover letter is your
opportunity to expand on your qualifications related to the specific job being applied for. In this section,
you will find everything you need to know to write a strong cover letter.
How do I know what to include in my cover letter? There are many things that a cover letter should include, and all of them should sell--not just tell--your
specific qualifications and skills. Listed below are some basic guidelines for writing your cover letter:
• Each letter should be addressed to a specific name, if possible
• Your name and address should appear on your cover letter
• The content should be individualized to meet the specific position requirements
• The content in your cover letter should be more detailed than your résumé
• Length should not exceed one page
• Paper should exactly match the paper used for your résumé
• Have several people proofread your letter before you submit it
Similar to that of a résumé, your cover letter is a marketing tool to assist you in obtaining an interview.
Even if you have a flawless, wonderful résumé, the lack of commitment and attention to a cover letter
may cause potential employers to skip over you. Be sure that both your résumé and cover letter reflect
you in a way that you want a potential employer to view you.
Typically, cover letters are three or four paragraphs long; each paragraph addresses a particular topic.
First Paragraph:
• The letter should be addressed to someone not "To Whom it May Concern." You can usually find a
hiring manager on the employer's website or give them a call and ask them who you should address
your cover letter to.
• Explain the reason for the letter. Identify the position you are seeking and mention how you learned
about the opportunity.
Middle Paragraphs:
• Demonstrate knowledge and interest in the organization.
• Address your ability to contribute to the employer's needs.
• Give examples of your relevant qualifications, accomplishments, and skills.
• These paragraphs are your sales pitch; include sentences that describe where you are at with your
education, your work experience that relates, and your strengths.
Closing Paragraph:
• End with an action statement – a request for an interview
• Describe the next steps without being pushy and show enthusiasm!
22
Cover Letter Samples
This sample contains the basic information and format to follow when creating your cover letter. Each
paragraph gives writing advice
Note: We recommend that you copy and paste your resume name and contact information to the top of
your cover letter. This will give your resume and cover letter a consistent look and flow.
Allison M. Engleton W7839 Treeline Court, Holmen, WI 54636 | C: (608) 788-6223 | [email protected]
November 4, 2020
Ms./Mr. Important Person (always try to get a name to write to and look the company up or call receptionist)
Title or Department
Organization/Company Name
Street Address
City, State Zip Code
Dear Mr./Ms. Important Person:
Structure your cover (application) letters with three or four paragraphs. Use the first paragraph to come to the point. Reveal
your purpose and interest. Identify the position and your source of information (how you became aware of the opening). If
you are writing to inquire about possible openings, use the introductory paragraph to say so. Try to get the employer's
attention so that they keep reading. Choosing words that convey sincere interest and motivation will help. For example, "It is
with a great deal of interest and enthusiasm that I write you to apply for the…" or "Your ad for the __________position caught my attention and has held it since" or "I appear to be an excellent match for your current requirements".
The second paragraph of your cover letter is the most important as you need to provide evidence of your related experiences
and accomplishments. Highlight specific qualifications you have that match the position requirements. Consider this the most
important sales pitch you will ever give. You may write your statements in actual paragraph format or choose to format this
information using bullet statements. For example:
"Highlights of my professional and educational background include the following:" or "Some of my key accomplishments
include the following:"
• Add statements that stress achievements and that match the position you are applying for.
• •
Express appreciation to the reader for their time and consideration. Mention any enclosures: "Enclosed please find my
résumé which will offer you a complete understanding of my qualifications." Suggest an action plan: "I'm happy to provide
more details of my skills and experience in an interview. I can be reached at [email protected] or ###-###-####."
Or you may simply state, "I look forward to hearing from you."
Sincerely,
Sign and type or name.
23
Employment References: When you apply for a job, you want to have your reference page ready! Below is an example of how
you might format a reference page.
Remember: To have a Western staff member speak on your behalf, fill out the "Reference Release
Form" on our website www.westerntc.edu/careerservices
Tip: It looks nice to copy and paste your heading and contact information on all three documents; your résumé,
cover letter, and reference page.
Your Name
Street Address
City, State Zip Code
Phone Number(s)
E-Mail Address
Professional References
Reference Name
Reference Job Title
Reference Company Name
Street Address
City, State Zip Code
Phone Number
E-Mail Address
Relationship: (i.e., Former Teacher, Past Supervisor, etc.)
Reference Name
Reference Job Title
Reference Company Name
Street Address
City, State Zip Code
Phone Number
E-Mail Address
Relationship: (i.e., Former Teacher, Past Supervisor, etc.)
Reference Name
Reference Job Title
Reference Company Name
Street Address
City, State Zip Code
Phone Number
E-Mail Address
Relationship: (i.e., Former Teacher, Past Supervisor, etc.)
24
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Submitting Your Résumé, Cover Letter &
References: Now that you know how to create a strong resume and cover letter, it is time to submit your application
to the employer! When you are ready to submit your résumé, cover letter, and references, be aware of
how the employer wants to receive them. Typically, an employer wants to receive your documents
through e-mail or online applications.
By e-mail or through online applications
• If you are submitting the résumé and cover letter as attachments, remember to put them in
formats that are compatible with various software, such as a .pdf.
• If you are submitting the résumé and cover letter as attachments, be sure to give the file a
specific name. Instead of myrésumé.pdf, name the file FIRST NAME-LAST NAME-
résumé.pdf or aliceanelson-coverletter.rtf. This will differentiate your materials from other
applicants' materials and tell the hiring personnel that you are thoughtful and considerate
• If your resume was reviewed, you want to click on "Review" and then click "Accept" to accept
the changes made to your resume. This is important; you don't want the employer to see your
edits!
• Never send a résumé or cover letter as a word document. Always create a .pdf
• Don't forget to attach the documents to the e-mail
It is rare, but you might apply for a job that requests applicants to drop off their documents in
person.
• Do not staple your résumé and cover letter together
• Although optional, put your résumé and cover letter in a 9 x 12 envelope. This ensures that the
résumé and cover letter are not lost
• Dress and groom appropriately--you never know who you may run into when you go and submit
your résumé and cover letter
25
Interviewing Resources:
Now that you know how to submit your job search documents, it is important to start preparing for your
future interviews. Our Career Services staff offer mock interviews to help you practice. As a Western
student, you also have access to a Perfect Interview software program that will record you answering
questions.
Remember, employers regularly review social media platforms during the interview process. Make sure
your social media brand is professional.
Here are some tips for preparing for your interview:
• Practice answering the questions out loud. Listen to yourself, are you talking too fast or slow?
Do you sound professional? Are you saying "um" too much? The more you practice, the better
you will get!
• Review your work history, education, and related experience before the interview, and be
prepared to use stories to demonstrate your qualifications.
• Research the organization, industry, trends in the field, etc., before your interview. You want the
employer to notice your interest and enthusiasm!
• Know where your interview will take place and how to get there. It might be smart to drive there
before the interview to make sure you feel comfortable.
• Make sure you have dressed appropriately for the interview. When in doubt, lean towards
dressing more formally.
Interview Questions:
• Tell me about yourself: This is your chance to prepare an elevator pitch that conveys why you
should get hired. The employer doesn't want an autobiography; they want a summary of
education and relevant work experiences. Most interviews start with this question, so prepare in
advance!
o Start with who you are and what you do.
o Feature your strengths.
o Convey enthusiasm for the interview.
• What are your strengths and weaknesses: Be prepared to talk about your strengths and how they
relate to the job. Answering the weakness question can be tricky. Make sure you don't choose a
critical task to discuss. In your answer, demonstrate how you mitigate the weakness and ensure
it doesn't stop success.
o For example: My greatest weakness is Excel; my brain doesn't work in spreadsheets.
Fortunately, I have taken courses that help me learn the basics and increase my
26
confidence. Also, what I lack in excel I make up for in my ability to communicate data
through storytelling.
• Do you have any questions: Always have a list of questions prepared for the interview! Make
sure they aren't too direct. You don't want to ask about salary until you get a job offer.
o What would be the first projects that I would be working on?
o How does the teamwork together?
o What about me as a candidate makes you hesitate?
Star Interview Method:
Most employers will incorporate behavioral questions into your interview. These questions ask the
candidates how they handle work-related situations by explaining actual examples from their previous
experience. For example, "tell me about a time you….." the STAR method is a helpful tool to remember
when answering these questions.
• Situation: give the context of the story, where you were, who was involved etc.
• Tasks: explain the challenge or problem that existed, what you were expected to
do
• Action: describe the specific steps that you took and which skills you used to be
successful
• Results: tell the outcome; what was the positive impact of your work? Include any
quantifiable results or achievements and what you learned.
27
Twelve Tips about Your Job Interview: Adapted from "What Color is Your Parachute?" Richard Bolles (2021)
1. Do Your Homework: Every interview should be prepared for before you go in.
Make sure to take time to research the employer before the interview. Find out everything that
you can about them. Google, go to their website, ask friends and family if they know anybody,
and use Handshake and LinkedIn. Employers will be impressed!
2. Prepare Stories: Storytelling is one of the most powerful techniques you can use in a job
interview.
Brainstorm compelling stories that you can use to answer interview questions. Make sure you
focus on stories related to the workplace or professional behaviors. Your stories should include
goals you have accomplished, obstacles you have overcome, decisions you have made, or
problems you have solved. Keep your stories positive and practice before the interview.
3. Get the Info: An interview for a job is a fact-finding mission.
Your goal in the interview is to collect as much data as possible and decide if YOU want to work
for the employer.
4. It's all about the Questions: Questions to expect from them, then questions you can ask.
Top questions that the employer will have for you:
- Why are you here?
- What can you do for us?
- What kind of person are you?
- What exactly distinguishes you from the nineteen or ninety other people you are
applying for this job?
- Can I afford you?
Top questions that you will have for the employer:
- What does this job involve?
- What are the skills a top employee in this job would have to have?
- Are these the kinds of people I would like to work with, or not?
- If we like each other and want to work together, can I persuade them there is
something unique about me that makes me different from the other people who
are applying for this job?
- Can I persuade them to hire me at the salary I need or want
28
6. Listen, listen, listen
Use the 50/50 rule! Half the time in the interview, let the employer do the talking, and half the
time they talk. Keep your responses to two minutes maximum, or you might lose the
interviewer's attention.
7. Don't be a hiring risk
Employers are worried that they will hire someone, and it doesn't work out. Make sure to convey
how you would do the job successfully.
8. Provide evidence:
Try to think of some way to bring evidence of your skills to the hiring interview. For example,
every candidate can be hard-working, but if you tell a story about the time someone on your team
quit and you had to assume their job duties in addition to yours, you have provided an example.
9. Stay positive:
Never bad-mouth your previous employer(s) during the interview, even if they were terrible
people.
10. Know what's behind the questions:
Throughout the interview, keep this in mind: employers don't care about your past; they ask
about it only to predict your future with them if they decide to hire you.
11. Ask about the next steps in the process:
At the end of the final interview, make sure to ask about the next steps in the process and convey
your interest in the position.
12: Write a thank you note!
Don't overlook this step! Sending a thank-you note (e-mail or letter) can put you over other
candidates.
29
Thank You Note After the Interview: Many job seekers think that their work is done after the interview, but they miss a crucial step: the thank you
letter!
Mail a thank-you note within 24-48 hours of your interview to every person who interviewed you. It is acceptable
to e-mail, but make sure you are as professional as possible in format and wording.
Use the thank you note to reiterate your interest and emphasize your specific qualifications for the position – focusing on what you can do for the company. Thank you notes can be typed or neatly handwritten. If you
handwrite, use a Thank-You card rather than résumé paper. See sample below. The middle paragraph can re-state
why you feel you are the best person for the job.
If you send an e-mail, make sure you title the heading: Thank You: Name of Job Interview
Your Address (or copy and paste your résumé heading here)
Date
Ms. or Mr. Interviewer
ABC Company
123 Street
Anytown, WI 55555
Ms. or Mr. Interviewer:
Thank you for your time and consideration during our meeting yesterday. I enjoyed meeting you and learning
more about ABC's marketing needs.
In addition, I was especially impressed with the new computerized approach to ABC's mass marketing endeavors.
I feel my experience with this particular software package will be a great benefit to your department.
Again, I am very interested in working with ABC Company as a Marketing Assistant. If accepted for this
position, I would be available to start within two weeks. You may reach me at 608-555-5555 should you have any
additional questions.
Sincerely,
Your Name
30
READINESS
Com1petencies for a Career-Ready Workforce
Q
D
Career & Self Development Proactivefy develop oneself and one's career through continual personal and professional learning, a-Nareness of one's strengths and ,...oeaknesses. navigation of career opport.1..mities, and networking to build relationships within and without one's organization.
Com munlcatlon Clearly and effectively exchange information, ideas. fads, and perspectives with persons inside and outside of an organization.
Crltlcal Thinking Identify and respond to needs based upon an understanding of situational context and logical analysis of relevant information.
Equity & lncluslon Demonstrate the awareness, attitude, knowledge. and skills req..iired to equitably engage and include people from different local and global cultures. Engage in anti- racist practices that actively c hallenge the systems. structures. and policies of racism.
Leadership Recognize and capitalize on personal and team strengths to achieve organizational goals.
Professlonallsm Knowing work environments differ greatly, understand and demonstrate effective work habits. and act in the interest of the larger community and workplace.
Teamwork Build and maintain collaborative relationships to work effectively toward common goals. while appreciating diverse viewpoints and shared responsibilities.
Technology Understand and leverage technologies ethic alty to enhance eHici encies. complete tasks, and accomplish goals.
nae e-we-b .o rg /c are-e-r-re-ad in e-ss -comp e-t enc I es
£12021 NMi"""I A=ciotian d C<>llogz ""d Emplcr;,ars. All rights ............ d.
G) What ls Career Readiness? Career read lness Is a foundation from whloh t o demonstrate requisite core co mpetencles that broadly prepare the co 111;1ge educated
for success In tJhe woirlkpl-ace and lifelong career management.
t-.1,1.h:""INM .i-..'t\f";<.!.1.~KlN ()f CCLtrGrn lo.t-,.D [:(,,ojftOr"'E~~
Career Readiness Resources:
This section is designed to assist you in choosing the skills that you want to highlight in your resume
and cover letter. Our advice is to review the resources and highlight the skills that resonate with you!
Reprinted courtesy of the National Association of Colleges and Employers
31
Career & Self – Development
Proactively develop oneself and one's career through continual personal and professional learning, awareness of one's strengths and weaknesses, navigation of career opportunities, and networking to build relationships within and outside of one's organization. Sample Behaviors: • Show an awareness of your strengths and areas for development. • Identify areas for continual growth while pursuing and applying feedback. • Develop plans and goals for one's future career. • Professionally advocate for oneself and others. • Display curiosity; seek out opportunities to learn. • Assume duties or positions that will help one progress professionally. • Establish, maintain, and/or leverage relationships with people who can help one professionally. • Seek and embrace development opportunities. • Voluntarily participate in further education, training, or other events to support one's career.
Critical Thinking
Identify and respond to needs based upon an understanding of situational context and logical analysis of relevant information. Sample Behaviors: • Make decisions and solve problems using sound, inclusive reasoning and judgment. • Gather and analyze information from a diverse set of sources and individuals to fully understand a problem. • Proactively anticipate needs and prioritize action steps. • Accurately summarize and interpret data with an awareness of personal biases that may impact outcomes. • Effectively communicate actions and rationale, recognizing the diverse perspectives and lived experiences of stakeholders. • Multi-task well in a fast-paced environment.
Communication
Clearly and effectively exchange information, ideas, facts, and perspectives with persons inside and outside an organization. Sample Behaviors:
• Understand the importance of and demonstrate verbal, written, and non-verbal/body language abilities.
• Employ active listening, persuasion, and influencing skills.
• Communicate in a clear and organized manner so that others can effectively understand.
• Frame communication concerning the diversity of learning styles, varied individual communication abilities, and cultural differences.
• Ask appropriate questions for specific information from supervisors, specialists, and others.
• Promptly inform relevant others when needing guidance with assigned tasks.
Reprinted courtesy of the National Association of Colleges and Employers
32
•
•
•
Critical Thinking
Identify and respond to needs based upon an understanding of situational context and logical analysis of relevant information. Sample Behaviors:
• Make decisions and solve problems using sound, inclusive reasoning and judgment.
• Gather and analyze information from a diverse set of sources and individuals to fully understand a problem.
• Proactively anticipate needs and prioritize action steps.
• Accurately summarize and interpret data with an awareness of personal biases that may impact outcomes.
• Effectively communicate actions and rationale, recognizing the diverse perspectives and lived experiences of stakeholders.
• Multitask well in a fast-paced environment.
Equity & Inclusion
Demonstrate the awareness, attitude, knowledge, and skills required to engage and include people from different local and global cultures. Engage in anti-racist practices that actively challenge the systems, structures, and policies of racism. Sample Behaviors:
• Solicit and use feedback from multiple cultural perspectives to make inclusive and equity-minded decisions.
• Actively contribute to inclusive and equitable practices that influence individual and systemic change.
• Advocate for inclusion, equitable practices, justice, and empowerment for historically marginalized communities.
• Seek global cross-cultural interactions and experiences that enhance one's understanding of people from different demographic groups, leading to personal growth.
• Keep an open mind to diverse ideas and new ways of thinking.
• Identify resources and eliminate barriers resulting from individual and systemic racism, inequities, and biases.
• Demonstrate flexibility by adapting to diverse environments.
• Address systems of privilege that limit opportunities for members of historically marginalized communities.
Leadership
Recognize and capitalize on personal and team strengths to achieve organizational goals Sample Behaviors:
• Inspire, persuade, and motivate self and others under a shared vision.
• Seek out and leverage diverse resources and feedback from others to inform direct.
• Use innovative thinking to go beyond traditional methods.
• Serve as a role model to others by approaching tasks with confidence and a positive attitude.
• Motivate and inspire others by encouraging them and by building mutual trust.
33
• Plan, initiate, manage, complete, and evaluate projects.
Professionalism
Knowing work environments differ significantly, understanding and demonstrating effective work habits, and acting in the larger community and workplace interest. Sample Behaviors:
• Act equitably with integrity and accountability to self, others, and the organization.
• Maintain a positive personal brand in alignment with organizational and personal career values
• Be present and prepared.
• Demonstrate dependability (e.g., report consistently for work or meetings).
• Prioritize and complete tasks to accomplish occupational goals and expectations.
• Have an attention to detail, resulting in few if any errors in their work.
• Show a high level of dedication toward doing a good job.
Teamwork
Build and maintain collaborative relationships to work effectively toward common goals while appreciating diverse viewpoints and shared responsibilities. Sample Behaviors:
• Listen carefully to others, taking time and understand and ask appropriate questions without interrupting.
• Effectively manage conflict, interact with and respect diverse personalities, and meet ambiguity with resilience.
• Be accountable for individual and team responsibilities and deliverables.
• Employ personal strengths, knowledge, and talents to complement those of others.
• Exercise the ability to compromise and be agile.
• Collaborate with others to achieve common goals.
• Build strong, positive working relationships with supervisor and team members/co-workers.
Technology
Understand and leverage technologies ethically to enhance efficiencies, complete tasks, and accomplish goals Sample Behaviors:
• Navigate change and be open to learning new technologies.
• Use technology to improve the efficiency and productivity of their work.
• Identify appropriate technology for completing specific tasks.
• Manage technology to integrate information to support relevant, effective, and timely decision-making.
• Quickly adapt to new or unfamiliar technologies.
• Manipulate information, construct ideas, and use technology to achieve strategic goals.
Reprinted courtesy of the National Association of Colleges and Employers
34
Transferable Skills
The following article was taken from the below article. For a more robust list, including examples videos, we
encourage you to review their material.
https://www.indeed.com/career-advice/resumes-cover-letters/transferable-skills
Transferable skills are various abilities, knowledge, and behaviors that can apply to any type of work. Most
soft skills are transferable because they are related to general work habits and your attitude toward co-
workers and clients. Transferable skills such as teamwork and strategic thinking are highly flexible and
can benefit your job regardless of the environment. Since no two jobs are the same, employers seek out
candidates with transferable skills because they show that they are flexible and adaptable. Transferable
skills are various abilities, knowledge and behaviors that can apply to any type of work. Most soft skills are
transferable because they are related to general work habits and your attitude toward coworkers and clients.
Transferable skills such as teamwork and strategic thinking are highly flexible and can be a benefit in your job
regardless of the environment. Since no two jobs are the same, employers seek out candidates with transferable
skills because they show that the applicant is flexible and adaptable.
Why are transferable work skills important?
Transferable work skills are important because they help people advance in their careers or change jobs
without learning a new system for interacting with others and completing their work. Having flexible
work skills can make it easier to switch professions or gain experience in new work environments. They
also help employers keep a high standard of behavior by selecting employees who understand the
workplace behaviors needed for success.
Top 12 flexible career skills
Even if you plan to stay at one company or industry for a long time, having flexible or transferable job
skills can still support success in your career. Since some companies may value specific skills more than
others, research potential employers to learn which skills you should focus on developing; here are some
of the top job skills that will help you succeed in any industry:
1. Decision-making: The ability to make good decisions and commit to them. Good decision-making requires
you to be able to analyze a situation and predict the outcomes of possible actions. Decision-making shows
confidence and sound judgment, which are both incredibly useful regardless of the industry that you work
or the position you hold.
• Examples of decision-making skills:
• Problem-solving
• Leadership
• Reasoning
• Intuition
35
• Teamwork
• Emotional Intelligence
• Creativity
• Time Management
• Organization
2. Multitasking: Many jobs require employees to multitask and manage multiple responsibilities at once.
Multitasking also shows the ability to focus on one task without neglecting your other duties. The skill
supports your ability to take on new projects and help others when they are struggling with their
workload. People who are good at multitasking can promote teamwork and efficiency in any workplace.
Many jobs require employees to multitask and manage multiple responsibilities at once. Multitasking also
shows the ability to focus on one task without neglecting your other duties. The skill supports your ability
to take on new projects and help others when they are struggling with their workload. People who are good
at multitasking can promote teamwork and efficiency in any workplace.
• Examples of multitasking skills:
• Organization
• Prioritization
• Scheduling
• Delegation
3. Creative problem-solving: This involves thinking of unconventional solutions to complex issues.
Demonstrating creative problem-solving skills can make you an asset in any situation. Having a creative
approach to problems is a skill that can make you an essential part of almost any workplace. Both
highlight technical careers in fields such as medicine, and more service-oriented jobs such as
administrative support need people who can creatively solve problems to overcome obstacles in the
workplace. Having a create approach to problems is a skill that can make you an essential part of almost
any workplace. Both highlight technical careers in fields such as medicine and more service-oriented jobs
such as administrative support need people who can creatively solve problems in order to overcome
obstacles in the workplace.
• Examples of creative problem-solving skills:
• Active listening
• Analysis
• Research
• Creativity
• Communication
• Dependability
• Decision making
• Team building
4. Collaboration: Collaboration and teamwork are skills that can improve the quality of your work and the
general productivity of your team. Many employers seek candidates who work well with others and are
willing to make compromises to produce quality work with their team. Collaboration also shows that you
can innovate with others in any situation. innovate with others in any situation.
• Examples of collaboration skills:
• Active listening
• Self-awareness
• Empathy
• Open-mindedness
5. Communication: Good communication can help you succeed in any field by setting clear expectations
with your manager and co-workers. Many companies use different communication methods depending on
the type of work and whether their employees work in a central office or remote locations. To apply your
36
communication skills to a new work environment, you should ask how others usually communicate in the
workplace. Good communication can help you become successful in any field by setting clear expectations
with your manager and coworkers. Many companies use different methods to communicate depending on
the type of work and whether their employees work in a central office or remote locations. In order to
apply your communication skills to a new work environment, you should ask people about how others
usually communicate in the workplace.
• Examples of communication skills:
• Written communication
• Active Listening
• Confidence and Friendliness
• Sharing Feedback
6. Professionalism: Professionalism refers to the high standard of behavior expected of people who are
serious about their job. Being professional requires you to self-motivate and hold yourself accountable for
your actions without needing oversight from a manager. Professionalism can be a good indicator that an
employee will perform well at their job, so it is a necessary skill for anyone looking to succeed in their
career, regardless of their field of work. for anyone looking to success in their career, regardless of their
field of work.
• Examples of professionalism skills:
• Timeliness
• Politeness
• Organization
• Reliable
• Accountability
7. Integrity: Integrity and trustworthiness are important in your career because you will use them every day,
regardless of your type of work. Establishing yourself as an honest and supportive person can help you
network and find career opportunities while building a good reputation within your field. Having strong
morals can help you earn responsibility at work and build trust among your co-workers.
• Examples of integrity skills:
• Responsible
• Honest
• Dependable
8. Management: Strong management often influences the success of an organization, so it is one of the key
skills employers look for. Your ability to manage people and projects can be applied to any field,
especially if you are interested in a leadership position.
• Examples of management skills:
• Coordinating efforts
• Delegating tasks
• Strategizing and setting objectives
• Motivating the team
• Developing people
9. Initiative: Having initiative means motivating yourself to pursue new tasks and produce a high quality of
work. Taking the initiative can help you get promotions, advance your career, and demonstrate your
commitment to your job. People who are highly motivated and show initiative are often successful
regardless of the industry they choose to work in.
• Examples of initiative skills:
• Positive attitude
• Requests and follows feedback
• Team mentality
37
10. Empathy: Having empathy and emotional intelligence is an important skill for any job working with other
people. People who practice empathy at work actively listen to the needs and ideas of their colleagues.
The skill is helpful because it promotes teamwork and creates a company culture open to growth and new
ideas. The skill is useful because it promotes teamwork and creates a company culture that is open to
growth and new ideas.
• Examples of empathy skills:
• Take another's viewpoints viewpoint’s viewpoint • Validate difference
• Seek to understand
• Challenge your biases
11. Leadership: Leadership skills can help you in all aspects of your career. They enable you to motive others
to complete tasks, work towards shared goals and improve morale. Leadership skills exist at all levels,
from entry-level to CEOs
• Examples of leadership skills:
• Effective feedback
• Timely communication
• Risk-taking
• Ability to teach and mentor
12. Teamwork: Teamwork means working with clients, colleagues, managers, and others in the workplace.
Working with others is required in most industries and positions, so having the skills to communicate
well, actively listen and be responsible and honest is essential. Teamwork means working with clients,
colleagues, managers and others in the workplace. Working with others is required in most industries and
positions, so having the skills to communicate well, actively listen and be responsible and honest is
essential.
• Examples of teamwork skills:
• Communication
• Responsibility
• Awareness
38
How Does Your Résumé Check Out?
• If it is two pages long, include a header on the second page that includes your last name and the page
number.
• The résumé contains plenty of white space and does not look crowded.
• The résumé is printed on good quality paper and with a letter-quality printer.
• The résumé is printed on conservative colored paper, such as white, off-white, or ivory.
• The résumé concentrates on accomplishments, achievements, and transferable skills rather than job
duties of non-career-related positions.
• Work experiences do not go back more than five to ten years.
• All descriptive statements begin with an action word.
• Use job and industry-specific words and phrases.
• All tenses agree when referring to past or present descriptions of your accomplishments.
• Statements are clear and concise and emphasize accomplishments more than duties.
• The résumé is an accurate reflection of employment interests and qualifications.
• The use of personal pronouns such as I, me, my, and mine are not used.
• High school education is not included in the résumé.
• There are no abbreviations except for states, directions (N, S, E, and W), GPA, and program-related
terminology. If your address normally has the street spelled out, do spell it out.
• A matching reference page is included. Use the same contact header as in your resume and cover
letter. Title your reference page References" or "Professional References," then list your references,
their contact information, and their relationship to you.
• The use of graphics is limited and appropriate.
• Three to four other people have proofread the résumé.
• There are no grammatical and spelling errors contained in the résumé.
• Personal information (age, height, weight, family status, etc.) is not included. Political or religious
39
Job Search Checklist:
Preparation:
o Identify career goals
o Create job search strategy and goals
o Clean up your online presence
o Update LinkedIn and Handshake profiles
o Update resume and cover letter
o Ask a friend or Career Services staff to proofread job search documents
o Research job search words
o Configure job alerts
o Set up professional e-mail
o Set up a professional voicemail
Search & Apply:
o Sign up on job boards
o Plan time daily to search for listings
o Plan weekly goals (# of applications, # of networking phone calls)
o Research favored companies
o Network and set up informational interviews
o Contact appropriate recruiters
o Tailor your resume and cover letter to applications
o Submit and track applications
o Record a professional voicemail
o Contact your references
Interview:
o Research behavioral interviewing
o Contact appropriate recruiters
o Tailor your resume and cover letter to applications
o Practice using Perfect Interview or Request a Mock Interview with Career Services
o Plan an interview outfit
o Look up directions and parking
o Research each company
o Send Thank You notes/e-mail
o Prepare salary negotiation
40
Sample Resumes Appendices:
Sample Résumé with Clinical Experience
Sabrina Moran N3828 Moran Road (608) 784-4753 Hillsboro, WI 54634 [email protected]
Education Medical Assistant, Technical Diploma, Western Technical College, La Crosse, WI April 2018
• First semester GPA: 4.0
• President's List first semester
Summary of Qualifications • Obtained Medical Assistant Certification in May, 2018
• Hold current First Aid and CPR Certifications
• Knowledge of medical terminology and medical procedures
• Very proficient in Phlebotomy
• Understand sterilization techniques
Clinical Experience Gundersen Health System, Urology Department March 24 – March 28, 2018 Mayo Clinic Health System, Obstetrics Department March 31 – April 4, 2018 St. Joseph's Clinic Hillsboro/Elroy April 7 – April 24, 2018
• Assisted in the examination and treatment of patients
• Measured vital signs, such as pulse
• Recorded information on charts
• Prepared treatment rooms for examination of patients
• Cleaned and sterilized instruments
Work History Hostess/Dish Washer, Spring Valley Golf Course, Union Center, WI August 2016 – March 2018 Front Desk, Hillsboro Telephone Company, Hillsboro WI June 2014 – August 2016
Community Involvement and Leadership Hmong Organization Promoting Education (HOPE)—Raised money for scholarships 2016 – Present Heritage Manor Nursing Home—Read to residents and helped them with crafts 2018 Volunteered to serve at the annual Cesky Den Celebration 2018 4-H Junior Leader—taught babysitting and cooking classes 2015 – 2017
41
mpl,e Resume
Devon F Manson 3829 11th Street South, La Crosse, WI 54601 [email protected] (608) 738-4240
Related Education Electrical and Computer Engineering Technology, Expected Completion: April 2018 Associate of Applied Science Western Technical College GPA: 3.87/4.0
Relevant Coursework: DC/AC I, DC/AC II, DC/AC III, Digital Electronics, Electronic Devices, Integrated Circuit Applications, Microprocessors, LabVIEW, PLC Fundamentals, Industrial Electronics, Fabrication Techniques, Communication Systems
Specific Skills Learned: Building circuits from designs Troubleshooting electronic systems Program and maintain Programmable Logic Controllers (PLCs) for assembly lines and light fixtures
Honors: President's List and member of Phi Kappa Theta Honor Society
Computer Experience Software Knowledge – Multisim, LabVIEW, Auto CAD, RSLogix 500, Datex, Microsoft: Access, Word, Excel, PowerPoint Migration Contractor, Interact Communications Inc., Onalaska, WI 2016 - 2018 Migrated content from an existing website, through a filter, to a new site under a content management system (CMS) Troubleshooting performed as needed to ensure proper transition
Work History Guest Service Co-worker, Kwik Trip Inc., La Crosse, WI August 2016 - Present Migration Contractor, Interact Communications Inc., Onalaska, WI 2013 - 2016 Customer Service, Viterbo Bookstore, La Crosse, WI 2013 Substitute Teacher, La Crosse, Onalaska, Holmen and Tomah 2010 - 2015
Other Education University of Wisconsin – La Crosse, WI ME-PD 2009 North Carolina State University, Raleigh, NC MS Genetics 1995 Cornell University, Ithaca, NY BS Biology 1987 Steven Covey – Seven Habits of Highly Effective People Seminar 198
42
Sample Résumé
Michael Millwright 1234 Worker Street, Brookfield, WI 53005
[email protected] (262)-999-1111
_______________________ Summary of Qualifications_________________________
• Experienced welder with knowledge of GMAW, SMAW, MIG, TIG and Fabrication welding
• ASME Certification
• Manufacturing Skill Standards Council – Certified Production Technician certification
• Ability to fabricate from blueprints and shop drawings
• A responsible employee with great attendance who values accuracy in work
_____________________________Education__________________________________
Welding, Technical Diploma, Western Technical College, La Crosse WI April 2018
GPA 3.6
_________________________Related Work History____________________________
Welder, QPS Employment Group, Brookfield WI Seasonal 2013 - Present
Position, align and secure parts for assembly
Examine work pieces for defects
____________________________Work History________________________________
Technician, Zip Lube, Onalaska, WI April 2013 – June 2017
Changed oil in automobiles, meeting standards in fast-paced environment
Diagnosed automobile condition to determine if other service was needed
Recorded accurate customer records on computer
Server, McDonald's, Brookfield, WI May 2011 - April 2013
Provided outstanding customer service to a diverse population
Responsible for accurate and timely orders
Maintained a sanitary and safe work environment
__________________________Volunteer Activities____________________________
Helped host regional Skills USA welding competition 2017
Farmhand - performed welds as needed for maintenance 2015
Participated in fundraising activities for Ronald McDonald House charity 2013
_________________________Awards and Leadership__________________________
Skills USA Welding state competition, 2nd place GMAW April 2018
Skills USA Welding chapter, treasurer 2016 - 2018
43
___________________________________________________________________________________________
Sample Veteran Résumé - Demonstrates civilian and military skills
William B Veteran 136 Bloomingdale Drive, La Crosse, WI 54601
972-555-1215 [email protected]
Experienced medical technician looking to be an integral part of an urban rescue squad
Summary of Qualifications • Over eight years of experience providing emergency medical care to over 4,500 patients in mobile field
hospitals and aboard ships
• Prepared critical care patients, surgical supplies equipment, and operating rooms for emergency surgeries
• Attending Western Technical College to earn Paramedic Technical Diploma
• Used advanced techniques in preparing over 700 casts, traction devices, or splints
• Drove emergency vehicles both on and off-road
Education Emergency Medical Technician-Paramedic, Technical Diploma, Anticipated Graduation: April 2018 Western Technical College, La Crosse, WI
Emergency Medical Technician, Certificate May 2017 Brookhaven College, Farmers Branch, TX
Related Experience Medical Care Technician, United States Navy, San Diego, CA 2000 - 2016
• Performed emergency treatments such as defibrillation and opening airways while in transport
• Prepared operating rooms in mobile field hospitals and aboard ships
• Administered oral and intravenous medicines in emergency situations
• Provided bedside care, including taking vital signs, feeding, bathing and dressing to approximately 4,500 patients
Orderly, Quality Care for Mature Living, Inc., Dallas, TX 1998 - 2000
• Provided primary care such as feeding, bathing, dressing, and reading to approximately 25 patients daily
• Transported patients to hospitals or clinics for advanced care
• Cleaned and sterilized rooms, equipment, and supplies
Work History EMT on call, Gundersen Health System, Sparta, WI 2015 to Present Medical Care Technician, US Navy, San Diego, CA 2000 - 2016 Orderly, Quality Care for Mature Living, Inc., Dallas, TX 1998 – 2000
44
Sample Résumé – Biomedical Electronics Graduate
Alicia H. Xiong [email protected]
6832 Apple Avenue, Tomah, WI 54660 Cell: 715.879.6632
EDUCATION Biomedical Electronics Technician – Associate of Applied Science Graduation expected: April 2018 Western Technical College, La Crosse, WI GPA 4.0 Phi Theta Kappa Honor Society, member Biomedical Electronics Club, Treasurer 2014
Principles of Servicing Diagnostic X-Ray Systems Phase 1 - Certificate of Completion April 2017 Radiological Service Training Institute (RSTI), Solon, OH 96%
• Used ionization chamber to measure half-value layer, also used electronic test equipment
• Measured large and small filament resistance in the x-ray tube
• Processed images on film, CR plates, and DR plates, sending digital images to PACS
• Operated fluoroscopic imaging equipment
• Learned effects of kV, mAs, OID, SID, grids, and intensifying screens
Accounting Assistant – Technical Diploma Graduated: May 2016 Western Technical College, La Crosse, WI GPA: 4.0
BIOMEDICAL EXPERIENCE On-the-Job Training, Elective Credit at Western Technical College (28 days) May – August 2017 Mayo Health Clinic System, Eau Claire, WI
• Assisted with PMs and repairs of general, radiology, and laboratory equipment
• Basic exposure to troubleshooting and planning maintenance schedules
• Closing work orders and documenting work done using TMS medical equipment database
FURTHER RELEVANT SKILLS Customer Service, Organizational and Tutorial Skills
• Managed non-profit buying club, resolved members' problems, maintained member database, created new member orientation packet, placed orders, created invoices
• Educated four children K – 12 with a college track program, planned all lessons
• Founded, organized, and taught the Monroe County 4-H Electronics Project in 2014
• Operated marketing booth for 4-H during a fundraiser and served on two 4-H committees
WORK HISTORY Office Assistant – GOAL Office, Western Technical College, Tomah, WI August 2015 – August 2016 Work-study – Western Technical College Accounting Instructor, Tomah, WI May 2015 Tutor/Instructor – Homeschooled K – 12, Tomah, WI September 1998 – December 2015
COMMUNITY INVOLVEMENT & AWARDS 4-H Volunteer October 2008 – present Chasing Daylight Animal Shelter Volunteer 2016 – present Making a Difference through Service Endowed Scholarship January 2017 Jerry Boggs Family Scholarship June 2017 Two Business Scholarships 2015, 2016
ASSOCIATIONS Biomedical Association of Wisconsin, Member 2016
45
Sample Résumé – Accounting Graduate/Alumni
Allison M. Engleton W7839 Treeline Court, Holmen, WI 54636 | C: (608) 788-6223 | [email protected]
Highlights of Qualifications
• Quickly promoted from Accounting Assistant to Senior Accountant within my first four years while working at Banner Physicians Hospital Organization
• 25+ years of accounting related experience in accounts payable, accounts receivable, budgeting, journal entries, account reconciliation, and monthly financial reporting
• Detail-oriented with strong mathematical, analytical, and problem-solving skills
• Team player who is self-motivated, willing to work hard, and be challenged
• Earned Associate Degree in Accounting while working full time
Professional Experience
Banner Physician Hospital Organization, Mesa, Arizona 85201 May 1997 - January 2006 Accounting Assistant (1997) | Staff Accountant (1997 - 2001) | Senior Accountant (2001 - 2006)
• Compiled and analyzed data and prepared financial, statistical, and operational records for planning effective administration of the physician-hospital organization
• Assisted in the planning and implementing of a new accounting and claims system
Holiday Inn La Crosse, WI 54601 1989 - 1996 Front Desk Clerk (1989 - 1990) | Credit Manager (1990 - 1994) | Guest Service Manager (1994 - 1996)
• Managed the hiring, scheduling, and training of the guest service staff, as well as working with guest reservations, hotel complaints, billing errors, and yearly budgeting
• Processed accounts receivable, verified and deposited daily sales receipts, assisted in month-end reporting, and cross-trained in accounts payable and payroll
Related Experience
Treasurer, Holmen High School Show Choir Boosters, Holmen, WI March 2018 - Present Treasurer, Cub Scout Pack 466, Holmen, WI September 2014 - Present SCRIP Coordinator, River View Elementary PTO, Holmen, WI July 2014 - Present Accounts Manager, Holmen High School Show Choir Boosters, Holmen, WI May 2016 - March 2018 Treasurer, River View Elementary PTO, Holmen, WI July 2011 - June 2012, July 2014 - June 2016 Treasurer, Cedartree Elementary PTO, Holmen, WI October 2008 - June 2011
Community Involvement and Awards
St. Luke Church - Teach religious education September 2009 - Present River View Elementary - Assist in teaching small groups September 2010 - Present Friends of Education Award - River View Elementary 2016 Cedartree Elementary - Volunteered in classrooms September 2006 - June 2011 Friends of Education Award - Cedartree Elementary 2010
Education
Accounting - Associate of Applied Science May 1994 Western Technical College, La Crosse, Wisconsin
46
Sample Résumé – IT Web & Software Development Student
Gloria Vanderlay (715) 284-5544 | [email protected]
HIGHLIGHTS OF QUALIFICATIONS
• Excelled in programming coursework while at Western Technical College – Java, ECMAScript, ASP.NET Framework and Core MVC, C#, PHP, CSS, HTML, SQL, Cisco Networking, RPG, Android OS Development
• Designed and built data visualization application in MS Excel while at the WI DNR
• Acute attention to detail with exceptional analytical and problem-solving acumen
• Understand the critical nature of service to both internal and external customers
• Ability to communicate technical and scientific concepts extraordinarily well
• 15+ years of experience working with the standard MS Office Suite
EDUCATION
Web & Software Developer, Associate of Applied Science, Western Technical College - Spring 2018 Current GPA: 3.96/4.00 Microsoft Professional Program Certificate in Data Science - Summer 2018 edX.org - an online learning destination and Massive Open Online Courses provider Biology, Minors: Chemistry and Mathematics, Bachelor of Science, Viterbo University – December 1996 GPA: 3.83/4.0
WORK EXPERIENCE
Introduction to Java Peer Tutor - Western Technical College - January 2017 - Present
• Clarify and reinforce concepts covered by the course instructors. These include data types, operators, control structures, arrays, Java functions, user-defined functions, and object-oriented principles
• Assist peers in resolving specific functionality issues with their code Laboratory Certification Officer - Wisconsin Department of Natural Resources - April 2007 - November 2016
• Developed intelligent laboratory bench-sheets in MS Excel containing automatic calculations and instant feedback on the validity of sample preparation and analysis
• Pioneered the automation of the data review aspect of audit preparation by engineering SQL queries and MS Excel PivotTables to summarize laboratory data visually
• Assisted laboratories and internal DNR customers with questions regarding analytical technique, data defensibility, and result reporting
• Assessed laboratories for compliance with state and federal rules pertaining to the analysis of surface water, drinking water, and solids
CERTIFICATIONS and PROFICIENCIES
• Cisco Networking Academy Routing and Switching: Introduction to Networks - April 2017
• Microsoft Certificate: Introduction to R for Data Science - June 2017
• Microsoft Certificate: Analyzing and Visualizing Data with Excel - March 2017
• Microsoft Certificate: Querying with Transact-SQL - December 2016
• Microsoft Certificate: Data Science Orientation - December 2016
47
Combination Format –Goal: Food Service Industry
Devin Frank 600 Main Street
La Crosse, WI 54650 (608) 555-1234
Highlights of Qualifications
• Over 21 months of experience working in the foodservice industry
• Experience providing excellent customer service
• Excellent communication skills; work well with co-workers
• Able to manage time well – work and attend classes
• Fair, honest, and willing to help others when needed
Employment History
Server, Texas Road House, La Crosse, WI April 2019 to Present
• Greeted customers and took their orders accurately and efficiently
• Served food and met customer needs
• Created an excellent dining experience for every customer Hostess/Waitress, Perkins, Tomah, WI October 2018 to March 2019
• Greeted and sat customers, informed them of the specials of the day
• Took drink orders and then food orders, providing friendly and accurate customer service Line Cook, Dairy Queen, La Crosse, WI January 2017 to October 2018
• Prepared fried and grilled foods in a fast-paced, team-oriented kitchen
• Took customer orders and cashiered
• Opened and closed for the owner as needed
Education
High School Equivalency Diploma, Western Technical College, Tomah, WI Anticipated Graduation: December 2020
Community Involvement
Peer Mentor, Boys and Girls Club, La Crosse, WI September 2019 - Present Food Distributor, Compassionate Community Faith Alliance, La Crosse, WI June 2017 - August 2018
48
Combination Format – College Prep Resume – Career Goal: Construction
Christian Frank 608 Main Boulevard Onalaska, WI 54650
(608) 317-1234 [email protected]
Summary of Skills Building Trades Skills
• Proven knowledge of basic building construction
• Completed Shop I, II, and III during Freshman and Sophomore years of high school
• Assisted uncle with building a garden shed in his backyard
• Learned how to operate basic building construction tools, woodworking tools, and power tools
• Experience operating various power and air tools, including a pneumatic nailer Lawn Care/Groundskeeping Skills
• Responsible for the overall appearance of the park
• Mowed, weeded, and trimmed sidewalks and driveways
• Operated lawn care equipment with safety in mind Personal Strengths
• Able to work well under pressure
• Proven ability to learn new things quickly
• Demonstrated to be dependable and have a positive attitude
• Displayed a capability to work independently
Employment History Construction Assistant, Brickl Brothers, West Salem, WI March 2018 to Present
• Assisted builders with basic construction projects
• Operated construction tools, including power saws and power nailing tools Dishwasher, Perkins, La Crosse, WI May 2017 to Present
• Bussed dishes and cleared tables
• Operated industrial dishwashing equipment Groundskeeper, Onalaska Village Park, Onalaska, WI May 2017 to October 2017
• Mowed 3 acres of park land
• Trimmed sidewalks and RV driveways
• Removed weeds in difficult to mow areas
Education High School Equivalency Diploma, Western Technical College, La Crosse, WI Anticipated Graduation: April 2020
Community Involvement Core Crew Construction Member, Habitat for Humanity, La Crosse, WI March 2018 to Present
• Prepared construction sites for volunteers to assist with roofing and drywalling
• Learned how to fabricate various pieces of home construction equipment
49
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COMMUNITY INVOLVEMENT New Horizons Slhelter and outre2:e cenU!r - La Crosse "WI
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Descriptive Word List:
Use descriptive words to write about your job responsibilities. These words might help jog your memory or
describe what you did. This is not an all-inclusive list.
Action Words
51
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52
US
Let us help you get started in the program that's right for you!
Career Services
Student Success Center, Room 222
400 7th Street North
La Crosse, WI 54601
Phone: 608-785-9440
Email: [email protected]
Closing:
Thank you for reviewing this handbook. Now you know to create your resume, cover letter, and reference sheet. You
know how to create a job search strategy. You know how to submit your documents. You have interview tips, and you
won't forget the thank you note! This handbook is just a sample of information – there is so much more out there for
you to use! Below are some helpful job search links. If you need assistance, reach out to us at Career Services!
Helpful Links:
Western's Career Services Page: https://www.westerntc.edu/career-services
Handshake: https://www.westerntc.edu/handshake
Linkedin: LinkedIn: Log In or Sign Up
Indeed Job Cast: https://www.indeed.com/career-advice/job-cast
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CAREER READINESS
western Technical college
Career Services EMAIL: [email protected]
PHONE: 608-785-9440 WEBSITE: westerntc.edu/careerservices
