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GreatCAREERS HERE
Lookno further
A GUIDE TO IT-ITeS CAREER OPPORTUNITIES
Foreword
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5
TABLE OF CONTENT
Know more about the IT-ITeS Industry
Sub-sectors within the IT-ITeS Industry
What are the Skills needed for a successful IT professional ?
Find the right courses for your perfect career.
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FORWARD
Dear Reader
The following page serves as a high-level introduction to information tech-nology, from the trends and drivers impacting change, overviews of career avenues and a discussion about landing a job in the industry.
The IT industry in India has been growing at a tremendous pace and has been fuelling India’s growth story. The industry has placed India on the world map with an image of a technological advanced and knowledge based economy. IT Skills today have application across a range of indus-tries, from technology to healthcare, finance and education. As an occu-pational field, information technology is projected to be one of the fastest growing in the nation.
The past decade has seen frequent technological changes and companies are becoming increasingly conscious of a globally connected world. The advent of the 4th Industrial Revolution IR 4.0 has brought with it an increase in dominance and reliance on technology to produce far-reach-ing changes across all sectors of the economy.
Choosing a career is one of the most important decisions of your life, and this guide will help you make an informed choice. It tells you about the industry, the verticals it operates in, how to get a job in this industry and what you need to do to build a successful career.
Good luck and much success in whichever career you choose.
Industry Overview
Key Trends
Know more about the IT-ITeS Industry
India FY2019
RevenueUSD 177 billionGrowth 6.1%
ExportsUSD 136 billionGrowth 8.3%
Employees4.14 millionGrowth 4.3%
Domestic2.9 trillion
Growth 7.9%
The IT-ITeS industry has been the driving force behind Digital India’s growth story. In addition to contributing to the country’s Gross domestic Product (GDP) and exports, the industry has played a big role in influencing the socio-economic parameters across the country. The industry has helped provide employment and a good standard of living to millions. This sector attracts amongst the largest investments by venture capitalist and has been credited with enabling the entrepreneurial ventures of many in the country.
Industry growth increases as software-led digital penetration is on the rise.
Six digital technologies primarily driving growth of the Industry – Industrial automation, robotics, Cloud, IoT, AR/VR, Blockchain74% of the digital workforce is concentrated across Bangalore, Delhi NRC, Pune & Hyderabad.
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Emerging technologies are cutting across all Industry verticals and the prime movers of the next phase of growth
FUTURE SKILLS
Sub-sectors within the IT-ITeS Industry
IT-ITeS Industry
IT Services (ITS) Business Process Management (BPM)Customer Interaction and Support (CIS)Finance and Accounting (F&A)Human Resource Management (HRM)Research & Analytics
Software & Hardware Deployment and SupportIT ConsultingSystem IntegrationSoftware Testing & Quality AssuranceWeb DevelopmentNetwork Consultation & Integration
Product DesignQuality & TestingProduct Lifecycle Management
Software DevelopmentProduct DesignTesting & Quality & assuranceProduct Documentation
Engineering and R&D (ER&D)
Software Products (SPD)
ArtificialIntelligence
CyberSecurity
Robotic ProcessAutomation
3DPrinting
Internet ofThings
Blockchain VirtaulReality
Big DataAnalytics
CloudComputing
MobileTech
The industry has four sub-sectors. The subsequent sections provide information and insights for a career in each of these sectors
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IT Industry Segmentation
What are the Skills needed for a successful IT professional ?
Domain Knowledge
Digital Skills
Workforce that understands the industry and role-specific skillssuch as finance, sales and marketing,procurement, etc.
Employees with job-specifictechnology skills such as
architecture, engineering,analysis, etc.
Soft SkillsEmployees with the ability to work
effectively on interpersonal andcollaboration skills, problem solving,
creative thinking, etc.
The future belongs to tri-lingual experts who excel not only in digital skills, but also soft skills and domain knowledge.
The IT Skill development Program by SSC NASSCOM goes beyond technology, there’s another dimension to it. This dimension is the social, emotional and interpersonal effects of using technology alone and with other people. Soft skills are very important when it comes to digital technologies. You cannot just focus on the technology - you have to see the full picture.
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Find the right courses for your perfect career!
Choose YourIndustry Sector
Start By choosing the broad area you want to explore
Find theRight courses
Make an informed decision about the courses you choose
DiscoverOccupations
Finally, discover the different Occupations in your Career Path
A successful career in technology begins with some great entry-level IT jobs. In fact there are a multitude of tech jobs and companies that are looking for digital skills along with domain and power skills.
With more and more people relying on technology in their everyday lives—not to mention the number of industries taking advantage of technology—you can expect to enjoy a rewarding career path.
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Infrastructure Management Services
IT ServicesCAREER MAPS
Team
Lead
/Te
chno
logy
Lead
- S
tora
ge
Team
Lea
d/Te
chno
logy
Lead
-N
etw
ork
Team
Lea
d/Te
chno
logy
Lead
-Se
rver
Team
Lead
/Te
chno
logy
Lead
-M
essa
ging
Adm
inist
rato
r
Team
Lea
d/Te
chno
logy
Lead
-Se
curit
y
Team
Lea
d/Te
chno
logy
Lead
-En
d-us
erde
vice
s/De
skto
p
Team
Lea
d/Te
chno
logy
Lead
-Se
rvice
sM
anag
emen
t
Team
Lea
d/Te
chno
logy
Lead
-In
frast
ruct
ure
Appl
icatio
nsAd
min
istra
tor
Team
Lea
d/Te
chno
logy
Lead
-In
frast
ruct
ure
Too
ls
Team
Lea
d/Te
chno
logy
Lead
-DB
Team
Lead
-Fi
eld
Supp
ort
Hea
dof
Com
pany
/C
EO
Offe
ring
Lead
/ D
omai
n Le
ad
Infra
struc
ture
Lea
d
Del
iver
y M
anag
er
Ope
ratio
ns M
anag
er
Infra
struc
ture
Eng
inee
r (SS
C/
Q 0
801)
Syste
ms E
ngin
eer/
Engi
neer
Tra
inee
(SSC
/Q
050
7)
Stor
age
Engin
eer/
Adm
inist
rato
r
Leadership Level TracksMiddle Level Entry Level
Netw
ork
Engi
neer
/Ad
min
istra
tor
Serv
ices
Man
agem
ent
Engin
eer/
Adm
inist
rato
r
Infra
stru
ctur
eTo
olsEn
ginee
r/Ad
min
istra
tor
Serve
rEn
ginee
r/Ad
mini
stra
tor
Mes
sagin
gEn
ginee
r/Ad
mini
stra
tor
Secu
rity
Engin
eer/
Adm
inist
rato
r
End-
user
devic
es/
Desk
top
Engin
eer/
Adm
inist
rato
r
Infra
stru
ctur
eAp
plica
tions
Engin
eer/
Adm
inist
rato
r
DBEn
ginee
r/Ad
min
istra
tor
Field
Supp
ort
Engin
eer/
Adm
inist
rato
r
Stor
age
Man
agem
ent
Net
wor
kM
anag
emen
tSe
rvice
sM
anag
emen
tIn
frast
ruct
ure
Tool
sM
anag
emen
t
Serv
erM
anag
emen
tM
essa
ging
and
Colla
bora
tion
Secu
rity
Man
agem
ent
End-
user
Devi
ces
Man
agem
ent
Infra
stru
ctur
eAp
plica
tions
Man
agem
ent
Data
base
Man
agem
ent
Fiel
d Su
ppor
t
6
IT Services
Application Development
Senior Software Developer
UI Developer(SSC/ Q 0502)
Senior UI Developer
Senior Web Developer
Senior Technical Document
Writer
Senior Media Developer
Senior Functional Developer
Software Development Web DevelopmentFunctional
Development UI Development Technical Documentation Media Development
Team Leader/ Application Architect/ Web Solution Developer
Software Developer(SSC/ Q 0501)
Web Developer(SSC/ Q 0503)
Engineer Trainee(SSC/ Q 0507)
Movement to other Occupations such as Project Management
Head of Company/ CEO
Delivery Lead
Offering Lead/ Domain Lead
Technical Writer(SSC/ Q 0505)
Media Developer
(SSC/ Q 0504)
CAREER MAPS
Entry
Lev
elM
iddl
e Le
vel
Lead
ersh
ip L
evel
Trac
ks
7
IT Services
Application Maintenance
CAREER MAPS
Team Lead -Application
Maintenance
Application Maintenance
Project Lead -Application
Maintenance
Sr. Maintenance Engineer
Application Maintenance Engineer
(SSC/ Q 0201)
Head of Company/ CEO
Offering Lead/ Domain Lead
Head of Application Maintenance
Entry
Lev
elM
iddl
e Le
vel
Lead
ersh
ip L
evel
Trac
ks
8
IT Services
Data Scientists
Sr. Data Scientist
Data Scientist
Ass. Data Scientist
Junior Data Associate(SSC/ Q 0401)
Head of Company/ CEO
Offering Lead/ Domain Lead
Lead – Data Scientist
CAREER MAPS
Entry
Lev
elM
iddl
e Le
vel
Lead
ersh
ip L
evel
Trac
ks
9
Information Security
CAREER MAPS
IT ForensicsApplication Security BCP/DR
Team Lead -IT Forensics
Security Testing
Team Lead -BCP/DR
Team Lead -Incident
Management
Team Lead -Network Security
Team Lead -Security Testing
Risk, Audit and Compliance
Incident Management
Network Security Management
Team Lead -Privacy
Manager - IT Forensics
Manager -Application
Security
Manager -Risk, Audit
and Compliance
Manager -BCP/DR
Manager -Incident
Management
Manager -Network Security
Manager -Security Testing
Manager -Privacy
Privacy
Team Lead -Application
Security
Team Lead -Risk, Audit
and Compliance
Engineer/Specialist -
Forensics
Engineer/Specialist -BCP/DR
Engineer/Specialist -Incident
Management
Engineer/Specialist -Network Security
Engineer/Specialist -Security Testing
Engineer/Specialist -Privacy
Engineer/Specialist -
Application Security
Engineer/Specialist - Risk,
Audit and Compliance
Security Analyst(SSC/ Q 0901)
Engineer Trainee(SSC/ Q 0507)
Head of Company/ CEO
CIO/Offering Lead/ Domain Lead
CISO Head Information Services
Information Security Expert/ Location Information Security In-charge
Entry
Lev
elM
iddl
e Le
vel
Trac
ks
IT Services
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IT Consulting
CAREER MAPS
Lead
ersh
ip L
evel
Trac
ksM
iddl
e Le
vel
Entry
Lev
el
Head of Company/CEO
Head Sales and Pre-sales
Sales and Pre-Sales Analyst
(SSC/Q 1101)
SeniorRelationship
Manager
RelationshipManager
RelationshipManagement
Senior Business Development
Manager
BusinessDevelopment
Manager
Zonal Head-Salesand Pre-sales
Client Relationship Manager/Chief
Alliance Manager
BusinessDevelopment
IT Services
11
Project/Program Management
CAREER MAPS
Entry
Lev
elM
iddl
e Le
vel
Lead
ersh
ip L
evel
Trac
ks
-
Project/Program Management
Program Manager
Module Leader
Client Relationship Manager
No Entry Level Roles for this occupation, entry to this occupation is typically through experienced professionals from Application Development, IMS, Testing and QA, etc.
Project Manager
Client Account Lead
Head of Company/ CEO
Delivery Lead
Domain Lead/ Offering Lead
PMO - Associate ( Admin Role Only – this does not indicate a natural movement to the role above)
IT Services
12
Sales and Pre-sales
CAREER MAPS
Entry
Lev
elM
iddl
e Le
vel
Lead
ersh
ip L
evel
Trac
ks
-
Relationship Management
Head Sales and Pre -sales
Sales and Pre -Sales Analyst
(SSC/ Q 1101)
Business Development
Zonal Head - Sales and
Pre -sales
Relationship Manager
Business Development
Manager
Senior Relationship
Manager
Senior Business Development
Manager
Client Relationship Manager/ Chief
Alliance Manager
Head of Company/ CEO
Client Relationship Manager/ Chief
Alliance Manager
Head Sales and Pre -sales
Zonal Head - Sales and
Pre -sales
Head of Company/ CEO
IT Services
13
Solution Architecting
CAREER MAPS
Entry
Lev
elM
iddl
e Le
vel
Lead
ersh
ip L
evel
Trac
ks
-
Technical Architect (Solution/ DB/ Application)
Solution Architecting
Enterprise Architect
No Entry -level role. Entry to this occupation is typically through experienced professionals from Application Development, Sales and Pre-sales, Testing
and QA and so on.
Solution Designer
Chief Solutions Architect
Head of Company/ CEO
Offering Lead/ Domain Lead
IT Services
14
Testing and QA
CAREER MAPS
Entry
Lev
elM
iddl
e Le
vel
Lead
ersh
ip L
evel
Trac
ks
-
Manual Testing
Senior Test Engineer -
Manual Testing
Engineer Trainee(SSC/ Q 0507)
QA Engineer(SSC/ Q 1302)
Senior QA Engineer
Automated Testing
Senior Test Engineer -
Automated Testing
QA
Team Lead -Manual Testing
Team Lead -Automated
Testing
QA Lead
Head of Testing QA Manager
Testing Manager
Test Engineer(SSC/ Q 1301)
Head of Company/ CEO
Delivery Lead
Offering Lead/ Domain Lead
Head of Quality Assurance
IT Services
15
Analytics
CAREER MAPS
Entry
Lev
elM
iddl
e Le
vel
Lead
ersh
ip L
evel
Trac
ks
Manager - MIS -Reporting
Business Manager/AVP/VP -
MIS - Reporting
Manager - Modelling and Analysis
Process Lead/ SrSpecialist - Modelling
and Analysis
Business Manager/AVP/VP -
Modelling and Analysis
MIS - Reporting Modelling and Analysis
Head of Geographical Unit/Head of Sales/BD
Head of Company
Associate – Analytics(SSC/ Q 2101)
Team Leader - MIS -Reporting
Process Expert/Specialist -
Modelling and Analysis
Team Leader -Modelling and Analysis
Head of Analytics
Senior Associate -MIS - Reporting
Senior Associate -Modelling and
Analysis
BPM
16
CAREER MAPS
Customer Relationship Management (1/1)
Entry
Lev
elM
iddl
e Le
vel
Lead
ersh
ip L
evel
Trac
ks
Business Manager/AVP/VP -
Customer Care (Non-Voice)
Business Manager/AVP/VP -
Customer Care (Voice)
Business Manager/AVP/VP -
Sales/ Telesales
Head of Customer Care
Customer Care (Non -Voice) Customer Care (Voice) Sales/ Telesales
Head of Geographical Unit/Head of Sales/BD
Head of Company
Process Expert/ Specialist -
Customer Care (Non-Voice)
Team Leader -Customer Care
(Non-Voice)
Process Expert/ Specialist - Sales/
Telesales
Senior Associate -Sales/ Telesales
Team Leader -Sales/ Telesales
Senior Associate -Customer Care
(Voice)
Senior Associate -Customer Care
(Non-Voice)
Associate CRM (Non-Voice)
(SSC/ Q 2201)
Manager -Customer Care
(Non-Voice)
Process Lead/ Senior Specialist -
Customer Care (Non-Voice)
Manager -Customer Care
(Voice)
Process Lead/ Senior Specialist -
Customer Care (Voice)
Manager - Sales/ Telesales
Process Lead/ Senior Specialist -
Sales/Telesales
Process Expert/ Specialist -
Customer Care (Voice)
Team Leader -Customer Care
(Voice)
BPM
17
Associate CRM (Voice)
(SSC/ Q 2202)
CAREER MAPS
Entry
Lev
elM
iddl
e Le
vel
Lead
ersh
ip L
evel
Trac
ks
Business Manager/AVP/VP -
Customer Care (Non-Voice)
Business Manager/AVP/VP -
Customer Care (Voice)
Business Manager/AVP/VP -
Sales/ Telesales
Head of Customer Care
Customer Care (Non -Voice) Customer Care (Voice) Sales/ Telesales
Head of Geographical Unit/Head of Sales/BD
Head of Company
Associate CRM(Voice)
(SSC/ Q 2202)
Process Expert/ Specialist -
Customer Care (Non-Voice)
Team Leader -Customer Care
(Non-Voice)
Process Expert/ Specialist - Sales/
Telesales
Senior Associate -Sales/ Telesales
Team Leader -Sales/ Telesales
Senior Associate -Customer Care
(Voice)
Senior Associate -Customer Care
(Non-Voice)
Associate CRM (Non-Voice)
(SSC/ Q 2201)
Manager -Customer Care
(Non-Voice)
Process Lead/ Senior Specialist -
Customer Care (Non-Voice)
Manager -Customer Care
(Voice)
Process Lead/ Senior Specialist -
Customer Care (Voice)
Manager - Sales/ Telesales
Process Lead/ Senior Specialist -
Sales/Telesales
Process Expert/ Specialist -
Customer Care (Voice)
Team Leader -Customer Care
(Voice)
Customer Relationship Management (1/2)
CRM Domestic (Non-Voice )(SSC/ Q 2211)
BPM
18
CAREER MAPS
Customer Relationship Management (1/3)
Entry
Lev
elM
iddl
e Le
vel
Lead
ersh
ip L
evel
Trac
ks
Manager - Technical Support/IT Help Desk
Process Lead/Senior Specialist - Technical Support/IT Help Desk
Business Manager/AVP/VP -
Technical Support/IT Help Desk
Business Manager/AVP/VP -
Collections
Technical Support/ IT Helpdesk Collections (Business to Customer)
Head of Geographical Unit/Head of Sales/BD
Head of Company
Associate CRM(SSC/ Q 2202)
Process Expert/Specialist -
Technical Support/IT Help Desk
Team Leader - Technical Support/IT Help Desk
Team Leader -Collections (Business to
Customer)
Head of Customer Care
Manager - Collections (Business to Customer)
Senior Associate -Technical Support/IT
Help Desk
Senior Associate -Collections (Business to
Customer)
Domestic Biometric Data Entry Operator (SSC / Q 2213)
BPM
19
CAREER MAPS
Finance and Accounting
Entry
Lev
elM
iddl
e Le
vel
Lead
ersh
ip L
evel
Trac
ks
Senior Associate - Transaction Processing
Senior Associate - Credit Analysis
Manager -Transaction Processing
Manager -Audit and
Accounting
Process Lead/ Senior
Specialist -Audit and
Accounting
Process Lead/ Senior Specialist -Transaction Processing
Manager -Credit
Analysis
Process Lead/ Senior
Specialist -Credit
Analysis
Business Manager/AVP/VP -Transaction Processing
Business Manager/AVP/VP -Audit and Accounting
Business Manager/ AVP/VP -Credit Analysis
Head of F&A
Transaction Processing (includes B2B collections) Audit and Accounting
Team Leader -
Credit Analysis
Process Expert/
Specialist -Credit
Analysis
Credit Analysis
Process Expert/
Specialist -Transaction Processing
Financial Planning and Analysis (includes Budgeting & Forecasting)
Team Leader -
Transaction Processing
Head of Geographical Unit/Head of Sales/BD
Head of Company
Associate -Transactional F&A
(SSC/ Q 2301)
Senior Associate – Audit and Accounting
Manager -Reporting
Process Lead/ Senior
Specialist -Reporting
Business Manager/AVP/VP -Reporting
Senior Associate - Reporting
Reporting
Business Manager/AVP/VP -Financial Planning and
Analysis
Manager -Financial Planning
and Analysis
Process Lead/Senior Specialist - Financial Planning
and Analysis
Senior Associate - Financial Planning and Analysis
Team Leader -
Audit and Accounting
Process Expert/
Specialist -Audit and
Accounting
Team Leader -
Reporting
Process Expert/
Specialist -Reporting
Associate -F&A Complex
(SSC/ Q 2302)
Collection Executive(SSC/Q2214)
Team Leader-
Financial Planning
and Analysis
Process Expert/
Specialist -Financial Planning
and Analysis
20
BPM
CAREER MAPS
Analytics
Lead
ersh
ip L
evel
Mid
dle
Leve
lEn
try L
evel
BusinessManager/AVP/VP-
MIS - Reporting
Manager - Reporting
MIS - Manager-Modelling and
Analysis
Process Lead/Sr. Specialist-Modelling
and Analysis
Team Leader-Modelling and
Analysis
ProcessExpert/Specialist -
Modelling andAnalysis
Senior Associate-Modelling
and Analysis
Team Leader - MIS-Reporting
Senior Associate -MIS - Reporting
Head of Company
BusinessManager/AVP/VP-
Modelling andAnalysis
Associate(SSC/Q 2101)
–Analytics
Modelling and Analysis MIS - Reporting
Trac
ks
Head of GeographicalUnit/Head of Sales/BD
Head of Analytics
BPM
21
CAREER MAPS
Quality Assurance & Engineering
Entry
Lev
elM
iddl
e Le
vel
Lead
ersh
ip L
evel
Trac
ks
Senior Quality Engineer
Director Quality
Manager Quality
Senior Manager -Quality
Team Lead Quality
Quality Assurance & Engineering
Engineer Trainee(SSC/ Q 4202)
Quality Engineer(SSC/ Q 4801)
Head of QA
Head of Sales/Business Development
Head of Company
ERD
22
CAREER MAPS
Engineering Analysis
Entry
Lev
elM
iddl
e Le
vel
Lead
ersh
ip L
evel
Trac
ks
Senior Director/VP/ Vertical Head
Head of Sales/Business Development
Head of Company
Senior Design Lead Engineer/ Design
Architect - EA
Engineer Trainee(SSC/ Q 4202)
AVP/Practice Manager/ Director
Chief Design Architect/ Chief Engineer - EA
Design Engineer – EA(SSC/ Q 4401)
Principal Design Architect - EA Program Manager
Engineering Analysis
Project Manager
Design Lead Engineer -EA
Senior Design Engineer - EA
ERD
23
CAREER MAPS
Hardware Testing
Entry
Lev
elM
iddl
e Le
vel
Lead
ersh
ip L
evel
Trac
ks
Test Architect Test Project Manager
Director - Technology Director - Management
Verification
Principal Test Architect/ Consultant
Program Manager
Validation
Engineer Trainee(SSC/ Q 4202)
Lead Engineer - Hardware Testing
Head of Testing
Head of Sales/Business Development
Tester/ Test Engineer –Hardware (SSC/ Q 5001)
Head of Company
Senior Test Engineer
ERD
24
CAREER MAPS
Product Engineering Design
Entry
Lev
elM
iddl
e Le
vel
Lead
ersh
ip L
evel
Trac
ks
Senior Design Engineer
Senior Design Lead Engineer/Design
Architect
Project Manager/ Engineering Manager
Senior Director/VP/ Vertical Head
Product Engineering Design
Design Engineer(SSC/ Q 4301)
Principal Design Architect
Program Manager / Senior Engineering
Manager
Chief Design Architect/ Chief Engineer
AVP/Practice Manager/Director/ Delivery Manager
Design Lead Engineer
Head of Sales/Business Development
Engineer TraineeSSC/ Q 4202)
Head of Company
Senior Director/VP/ Vertical Head
Head of Sales/Business Development
Head of Company
ERD
25
CAREER MAPS
Technical Documentation/Writing
Entry
Lev
elM
iddl
e Le
vel
Lead
ersh
ip L
evel
Trac
ksTechnical Documentation/ Writing
Lead Technical Writer
Manager - Technical Documentation
Senior Technical Writer
Head of Sales/Business Development
Senior Manager - Technical Documentation
Head of Company
Technical Writer(SSC/ Q 4501)
Engineering Director
ERD
26
CAREER MAPS
Legal
Entry
Lev
elM
iddl
e Le
vel
Lead
ersh
ip L
evel
Trac
ks
Manager IP
Legal
Head Product IP
Sr. IP Executive
IP Executive(SSC/ Q 6201)
IP Consultant
Head Legal
SPD
27
CAREER MAPS
Product Management
Entry
Lev
elM
iddl
e Le
vel
Lead
ersh
ip L
evel
Trac
ks
Key Product Manager
Senior Product
Executive
Product Manager
Sr. Design Engineer
Team Lead -Product Design
Solutions Architect
Technical Writer
(SSC/ Q 6801)
Software Development
Product Research and
Design
Product Lifecycle
Management
Product Executive(SSC/ Q
6501)
Design Engineer(SSC/ Q
6601)
Engineer Trainee(SSC/ Q 0507)
Web Developer
Sr. Media Developer
Sr. Functional Developer
Sr. UI Developer
Sr. Software Developer
Team Lead -Web
Team Lead-Media
Team Lead-Functional
Team Lead-UI
Team Lead-Software
Development Development Development Development Development
Sr. Technical
Writer
Team LeadTechnical Writing/
Documentation
Functional Development
UI Development
Web Development
Media Development
Technical Writing/
Documentation
Program Manager -Product Development/Delivery
Delivery Lead / Head - Product Development
Head of Company
Head Products Division/ Offering/ Domain
Software Developer(SSC/ Q 6702)
Manager - Product Development/Delivery
Media Developer(SSC/ Q 6703)
Manager - Product Documentation
SPD
28
Product Support
CAREER MAPS
Entry
Lev
elM
iddl
e Le
vel
Lead
ersh
ip L
evel
Trac
ks
Product Support
Technical Support Executive – Non-voice
(SSC/ Q 7201)
Technical Support Sr. Executive - Voice
Shift Supervisor – Non-voice
Shift Supervisor - Voice
Product Support Lead
Technical Support Executive - Voice
(SSC/ Q 7202)
Technical Support Sr. Executive - Non-voice
Head of Company
Head Products Division/ Offering/ Domain
Team Lead - Customer Support
Head Product Support
SPD
29
CAREER MAPS
Project/Program Management
Entry
Lev
elM
iddl
e Le
vel
Lead
ersh
ip L
evel
Trac
ks
Solution Director
Project Manager
Project/ Program Management
Program Manager
Module Leader
PMO Associate
No entry level roles for this occupationEntry to this occupation is usually through Product
Development, Testing and QA etc.
Delivery Head
Head of Company
Head Products Division / Offering/ Domain
SPD
30
CAREER MAPS
Sales and Marketing/ Business Development
Entry
Lev
elM
iddl
e Le
vel
Lead
ersh
ip L
evel
Trac
ks
Head of Sales
Product Marketing Relationship Management/ Alliance
Product Marketing Manager
Senior Product Marketing Manager
Customer Relationship/ Alliance
Manager
Sr. Manager -Customer Relationship
KAM- Key Account/ Alliance Manager
Sales / Pre -Sales Executive
(SSC/ Q 6303)
Management Trainee(SSC/ Q 6301)
GU Sales Lead
Pre -Sales/ Sales Manager
Sr. Manager - Pre -Sales/ Sales
Product Pre -Sales/ Sales (includes inside sales)
Regional BD/Sales Lead
SPD
31
CAREER MAPS
Testing and Quality Assurance
Entry
Lev
elM
iddl
e Le
vel
Lead
ersh
ip L
evel
Trac
ks
Manual Testing
-
QA
-
Head of Testing and Quality Assurance
Engineer Trainee(SSC/ Q 0507)
Head of Company
Domain Lead/ Offering Lead
Delivery Lead
Automated Testing
Team Lead –Functional Testing
Team LeadTechnical Testing
Sr. Test Engineer -Manual Test
Sr. Test EngineerTechnical Testing
Test Architect
Test Engineer(SSC/ Q 7001)
SPD
32
CAREER MAPS
Artificial Intelligence & Big Data
34
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R/BC
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DR
GLOSSARY
Terms Description
Sector is a conglomeration of different business operations having similar businesses and interests. It may also be defined as a distinct subset of the economy whose components share similar characteristics and interests.
Vertical may exist within a sub-sector representing different domain areas or the client industries served by the industry.
Occupation is a set of job roles, which perform similar/related set of functions in an industry.
A track is a sub-set of an occupation having similar set of functions under the larger gamut of the occupation they belong to.
Function is an activity necessary for achieving the key purpose of the sector, occupation, or area of work, which can be carried out by a person or a group of persons. Functions are identified through functional analysis and form the basis of OS.
A sub-function are sub-activities essential to fulfill the achieving the objectives of the function.
Job role defines a unique set of functions that together form a unique employment opportunity in an organization.
OS specify the standards of performance an individual must achieve when carrying out a function in the workplace, together with the knowledge and understanding they need to meet that standard consistently. Occupational Standards are applicable both in the Indian and global contexts.
Sector
Vertical
Occupation
Track
Function
Sub-functions
Job role
Occupational Standards (OS)
Sub-Sector Sub-sector is derived from a further breakdown based on the characteristics and interests of its components.
