Careerscope guide to careers in hotels 2014

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HOSPITALITY ● LEISURE ● TOURISM

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Hotels ● Food Service Management ● Restaurants ● Pubs & Bars ● Leisure ● Food & Drink On-The-Go

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Contents

WELcOME

HOTELS & MEMbErS cLubS

JOb rOLES

YOur carEEr

MEET THE EMpLOYErS

About the Industry 4A Career for You 6Industry Statistics 8

Welcome to the latest edition of CareerScope Hotels and

Members Clubs. The Hospitality Sector has thousands of

opportunities, with over 638,000 new staff needed over the

next 5 years, we think there is something to suit everyone.

Whatever your skills, experience and most importantly

passion, this magazine can help you choose a career in Hotels

that is right for you.

Inside you will find up to date information on all of the job

roles available and profiles on individuals who love working

in this industry. From Spotlights to a Day in the Life, you can

learn from the best on how to build your career in Hotels

and Members Clubs.

Our specialist Careers team at CareerScope can give you

tips on how to prepare a great CV, shine at an interview and

a guide to creating your own career jigsaw with examples of

industry specific qualifications and the support that you may

need to enter a job in this industry.

We’ve also drawn together a complete list of our

recommended hotel companies who offer fantastic careers

and work experience opportunities.

The careers team is always available to help.

Visit our website and join our mailing list where you

will receive all the latest news and information from

CareerScope, www.careerscope.uk.net. Alternatively give

us a call on 020 7921 0420, tweet us @CareerScope_SB or

find us on Facebook and get in touch.

Remember it’s…

Enjoy!

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© 2014 Springboard UK Ltd.

The information in this publication

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Publication Date:

March 2014

All information correct at time of print.

Writer: Gina McAdam

Editorial: Penelope Amatt

Louise Routh

Lisa Bailey

Design: Culver Design Ltd

With thanks to all participating

companies for their provision of

images and staff case studies.

Home from Home 9Budget Hotels 10Boutique, Independent and Small Groups 12Large Hotel Chains and Global Brands 14Country Retreats, Rural Resorts 18Private Members Clubs 20

Ready to Go 22General Managers 23Rooms Division 25Housekeeping 26Guest Services 28Food and Drink 30Kitchen 32Fitness, Health and Beauty 34Heart of House 36Events, Conference and Banqueting 40Have you thought of? 41

Inspiring Careers 42Your Careers Jigsaw 44Springboard Services 48Springboard Programmes 49Your Application 51CV Tips 52Interview Techniques 54Learn fromn the best 56Graduate Schemes 58

Contact Information 59

Hotels & Members Clubs

Produced by

Your Future. Your Choice. Your Career.

CareerScope


HOSPITALITY ● LEISURE ● TOURISM

Follow us @CareerScope_SB

facebook/SpringboardCareerScope

Hotels ● Food Service Management ● Restaurants ● Pubs & Bars ● Leisure ● Food & Drink On-The-Go

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www.careerscope.uk.net 3

15

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Spotlight

Quote

Timeline

Day in the Life

60 seconds

About the Industry

you are an exceptional type of person

aMbiTiOuS. Hard-WOrkinG. pOSiTivE. advEnTurOuS.

you are a people person

MEET nEW pEOpLE. SHOW a WarM WELcOME.

4 www.careerscope.uk.net

WELcOME

Get ready for a career where ambition counts

check in

SAY HELLo To the rewarding world of hospitality and consider careers in hotels and members clubs.

Few other industries can match hotels for keeping in step with the changing times and for visibility, look around hotels are everywhere! From eco-hotels to wellness escapes, pop-up hotels to private members clubs, this is an ambitious industry that adapts and innovates. And it’s growing – in less than 20 years’ time, there will be almost 900,000 hotel bedrooms in this country alone. In a world where many industries are disappearing rapidly, you’re choosing one that’s here to stay.

Even if you star t at the bottom, but if you’re committed to creating memorable guest experiences and willing to put in the effor t to prove yourself, you can gain recognition and reach the very top.

Are you Ambitious? Hard Working? Versatile? A people person?

If so keep reading…

Check In.

you are a versatile person

THrivE On variETY. adapT.

TravEL THE uk and abrOad.

keep reading a career in hotels or members clubs

could be for you


dan brothers cluster General Manager,

premier inn Edgware & Elstree

school: Guilsbourgh School, northamptonshire

higher education: aLevels: pE and Leisure & Tourism

first job: i was waiter at a hotel where i worked my way up the ladder by learning all the different departments. i always knew i wanted to work in hospitality and loved it from the start.

lucky break: at 17, i was offered to go to birmingham as a Hotel duty Manager. My big break happened because someone spotted my potential and took a

chance on me, something that’s always stayed with me.

roles since: Over time i’ve had many different roles including conference & banqueting Manager, catering Manager, reception Manager and deputy Manager. it really helps me having an in-depth knowledge of the different departments and i can use my past experiences to keep improving my businesses.

role model: My first ever boss because he saw my potential and helped to develop me into the kind of leader i am. i’ll never forget the key things he taught me.

career motto: always strive to make a difference.

Benefits of working in a hotel

A career for you IF You’RE LooKInG for that first job, or if you started your career in another industry and are looking to make a change, hotels can provide the perfect solution to allow you to progress and climb the career ladder.

You may think that the only jobs available in hotels are the best known ones – front-of-house, housekeeping, roles in the kitchen or restaurant, even general management. In fact, many hotels

depend on a whole range of other specialist functions and services critical for success. Finance and administration, sales and marketing, security, fitness, maintenance and ground keeping may not be as visible as being a receptionist or food and beverage manager, but their impact is everywhere. Such as on budgets, on the types of guests who choose your hotel and on their safety and well-being, many hotels simply couldn’t do without them.

• Discounted accomodation for your friends and family

• Meals on duty

• Uniforms, cleaned & ironed

• Bonus schemes

• Staff accomodation

• Discounted hotel restaurant meals

• Subsidised taxi rates

noT onLY WILL your employer encourage you with your career progression, but the perks of your hotel job can be just as attractive as your salary. The company you work for will determine the type and full extent of your benefits, but here’s a flavour of what could be in store for you.

Hotels have so much to offer their staff. If you choose to join, this industry could benefit you in more ways than you know.

What’s on offer?• Discounts with local shops

• Healthcare benefits

• Confidential employee helplines/assistance

• Training & development programmes

• Sponsorship towards college course fees

• Exposure to like-minded people who love buzz and excitement

Whatever your career preference or background remember this; in Hotels success comes to those who work hard. You can work your way up to management or a leadership role in the one area you enjoy the most.

If you consistently work hard to top up your skills or are curious to learn new ones, you can one day move into a totally different role. The prospect of an enriching career is what makes hotels so uniquely fun and rewarding.


WELcOME

Working at...andaz liverpool street• Monthly Social Events

• New Starters Welcome Drinks

• Birthday Drinks

• After 6 months of service, 1 free night at Andaz Hotel

• After 1 year of service, 12 complimentary nights around world

• After 1 year of service, possible transfers to other Hyatt Hotels

• Cross Trainings

• Annual Travel Card Loan

Working at...the dorchester collection• A delicious complimentary meal a day in our team restaurant

• Several sets of uniforms that are laundered at the hotel

• Interest free payment scheme for annual train/ tube/bus pass

• Pension scheme, medical insurance, childcare vouchers and occupational health treatments

• Experience our luxury outlets with discounts at the Florist, Shop and Spa, free nights within Dorchester Collection’s 9 hotels around the world

• 50% discount on selected Food & Beverage outlets

• Annual gala ball in our glamorous ballroom

i love the hospitality industry. every day is always slightly different. staff

in this industry tend to be the liveliest, jolliest people. even if it can be stressful sometimes, it’s always lovely.

Lindsay rotherham, in-room dining Supervisor, The Lowry Hotel


FoR YounG PEoPLE, those looking to start something new and progress quickly, this is probably the best time to start a career in hotels. The best hotels are constantly innovating, designing new concepts and services to respond to what their guests want. Hotel guests are searching for great value, great experiences, and great customer service.

Hotels are a vital part of the vibrant hospitality, leisure, travel and tourism sector, one of the fastest growing in the uK. According to People 1st, the Sector Skills Council, this sector employs over 2 million people, 1 in 14 UK jobs. The fifth largest employer in the country. In 2012 one-third of all new jobs created in the uK were in the hospitality industry.

A career in hotels is a great way to widen

your horizons and experiences. The British Hospitality Association (BHA) found that while the tough economic climate may have forced some hotels to close, the industry as a whole actually grew steadily in 2012. The uK remains a magnet for leisure tourists and business travellers.

The last two years have been extraordinary for British hospitality and tourism: a royal wedding, the Queen’s Diamond Jubilee and a glorious summer of sport with the 2012 olympics and Paralympics. But it’s not just London that’s the focus of an expanding hotel industry. Whitbread (the largest hotel company in the uK) is busy rolling out its budget brand Premier Inn across the country, from

Manchester to Cardiff to Glasgow (the site of the 2014 Commonwealth Games). Intercontinental Hotels Group (IHG) is opening its first boutique Hotel Indigo in Cardiff and Accor will be operating a new 130-bedroom hotel in Belfast.

By 2030, the world is going to have 80% more international tourists, all needing hotels. Hotels are forever.

Built to last: A strong industry that changes and grows

2012/2013 Industry Stats

By 2030, the world is going to have 80% more

international tourists, all needing hotels

To keep the pace, hotels need people like you with

the talent, capacity for hard work, dedication and flexibility

to grow with them.

The hotel sector continues to employ

over 2 million people – that’s 1 in 14 UK jobs

home from

home


Fact

Fact

Fact

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Why work in hotels? there is no other career that offers so much variety, with so many possibilities for progression if you have the right skills and a passion for helping people!

claire Smith, Hr & projects Officer, Sofitel London Heathrow

ConSIDER THE HoTEL’S location, the types of customer it attracts and style of service. Take note of the brand or the hotel group – is it reputable such as Radisson Blu Edwardian, Guoman Thistle or Hyatt Hotels and Resorts. There are budget, mid-scale and up-scale or luxury brands, each appealing to guests in a different way. Budget hotels are the fastest growing sector of the hotel industry, with brands like Premier Inn and Travelodge oozing no-frills practicality. others, like the boutique Red Carnation Hotels, promise elegance and individuality in urban, island and resort settings and are also popular with business travellers. The Savoy, The Dorchester, The Balmoral and The Lanesborough, hotels so established they’re brands in themselves, convey prestige, and the promise of a truly individual career.

There are also ‘brands within brands’ which allow hotel companies to expand and differentiate what they offer. For example, InterContinental Hotels Group (IHG) has no less than nine brands under its banner. Besides the flagship InterContinental Hotel on Park Lane, IHG owns the all-suites, extended-stay Staybridge Suites brand, the stylish 4-star ‘branded boutique’ Hotel Indigo, and in the US it has just introduced its brand new wellness brand, Even. Accor has the 5-star Sofitel brand, as well as the mid-market novotel and budget Ibis and Etap brands. In 2012, Accor was named one of the best workplaces in the uK by the Great Place to Work Institute. This is also the case with Mecure and Pullman hotels.

The shape and structure of hotel ownership has changed through the years. In the past, many hotel companies were both owners and operators of hotels. not only did they own the actual property, the buildings and grounds, they also took care of the day-to-day running of the hotel.

Since then however, a number of hotel companies (such as IHG) have sold their hotels to lease, rent or manage them on another’s behalf. IHG and other companies also franchise their brands to hotel owners. In fact, franchising is what’s really driving the growth of the hotel industry. Arora is a good example of a hotel owner, operator and franchisee. The company owns and operates the Arora Hotel Heathrow and other Arora hotels around the uK, but operates Sofitel hotels in Gatwick and Heathrow as a franchise, providing you with a range of options on where to take your career.

What will you choose?

home from

home

We’ve classified Hotels and Members Clubs as:

• Budget

• Boutique, independent and small groups

• Large and global brands

• Country retreats, Rural resorts and Spas

• Private members clubs


hotels are skimping on the quality of service they provide.

Budget hotels such as Premier Inn and Holiday Inn Express, two of the biggest brands in the uK are now offering a new range of facilities, including restaurants and bars. Ibis Budget, Travelodge and Days Inn are also expanding as they continue to launch hotels across the uK and the world. Besides cost, convenience and location, guests expect a friendly atmosphere, clean environment, efficient service and consistent standards.

In general, budget hotels employ slightly less staff than other hotel types, so a career with one of these may involve multi-tasking and combining roles from reception through to food and beverage and housekeeping.

Affordable hotels are big business.

Budget HotelsBuDGET HoTELS ARE THRIVInG. They’re undoubtedly one of the most popular types of hotels around and have been for some time. Branded budget hotels are sometimes called the ‘engine room’ of the hotel industry. Between 2007 and 2012 the number of budget hotel rooms in the uK grew by an amazing 35%. By 2030, expect to see branded budget hotels making up over a quarter of the hotel market. of the 166 new hotels that opened in London in the last ten years or so, 74 were in the budget category.*

* figures from Melvin Gold Consulting

As travel becomes more affordable and the economic climate remains tough, the demand for value, no frills hotels is growing. Business and leisure travellers are keeping a tighter grip on their purse strings, but this doesn’t mean that budget

Where less is more

Budget hotels...

why join?

• A growth sector

• Opportunities to be promoted and stretched – the future will be in your hands

• Fun! Where else can you get paid for helping people have a nice time?

• You like to spend time talking to people, being sociable, you want to lead and inspire people

• You want to have a team and responsibility from an early age, plus the potential to progress


to progress with us - lead your own drive & commitment and grab every opportunity as it comes your way.

Gary villiers, cluster General Manager, premier inn, Heathrow

HOTELS & MEMbErS

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companies are aware of their impact on their local communities and the environment. in larger businesses an entire team will be tasked with ensuring a cSr policy is implemented, designed to contribute positively to social welfare and ecological sustainability.

premier inn is committed to being ‘a force for good’. Their ‘Good Together’ programme benefits staff and communities, customers and the environment:

• Helping unemployed young people struggling to enter the job market, offering apprenticeships

• Minimising impact on environment

• reducing energy consumption

• Looking after team well-being

• Helping guests make better informed decisions, such as on what is good for them to eat

john forrest Chief Operating Officer, Premier Inn

‘Great people and great service’The world of budget hotels according to Premier Inn

premier inn is the budget brand of Whitbread, the largest hotel company in the uk, with 52,000 rooms over 648 hotels spread across the uk and ireland and employing about 17,000 people and growing. premier inn leads the way in a strong growth sector, planning to have 75,000 rooms by 2018! Our promise is to give guests an ‘absolutely great night’s sleep’ for the best possible price. The focus is on fulfilling guest values - the bed, comfort, cleanliness and warmth of the staff.

What makes the company stand out is our people – team members – and the way they come first. A happy team equals happy guests who come back time after time.

So it’s that simple...great people delivering great service.

One of the differences of a budget hotel is we don’t really have specialisms on site. You have a core team of people who can work in reception, housekeeping, or food and beverage. a chef is slightly different but that’s probably the only truly specialist role in the hotel.

at premier inn, we’re trying to get people to come in and do structured, inspirational work experience to see the potential of various careers and what they might want to do. careers that include working on reception, as a housekeeper, back of office roles in things like accounts or Hr.

There is no other industry where you can start as a General assistant and end up on the board. in hospitality, it’s the passion and commitment that will get you where you need to be. budget hotels provide opportunities to work across the uk and across the world. My ambition is that young people don’t see working for premier inn merely as a job, but as a career.


premier inn’s corporate social responsibility (csr) policy

Xxxxxxxxxxxxxxxxxxx

Boutique. Independent. Small Groups.unIQuE AnD InDIVIDuAL, boutique, independent hotels and small groups reflect the image and culture of their owners. They are usually smaller properties, stylish, sometimes quirky. They can offer individually-styled accommodation and room concepts. At the deluxe and luxury end, guests are discerning business and international leisure travellers who expect the utmost personal care and attention from hotel staff. These hotels have precise and confident service standards. They provide excellent training and development opportunities, including graduate programmes and internships.

Boutique hotels continue to expand and their highly personalised service encourages guest loyalty. They are found everywhere.

Some are even converted warehouses or breweries, or boast a gastropub.

Boutique hotels have become so popular that even larger chains have started to introduce their own boutique brands, just like Edition by Marriott.

Many independent hotels and small groups are full service. They offer conference, meetings, health and fitness facilities, retail and limousine services, and have sophisticated bars and restaurants. There’s the chance to work in different departments: HR, sales and marketing, IT and administration. There will always be a lot of teamwork.

Progressing to management and executive level could mean the opportunity for foreign travel, as many of these hotels have ‘sister hotels’ outside the uK. The key is to be confident and alert – in these hotels, attention to detail is everything.

Where individuality rules

• red carnation hotel collection is one of the most successful boutique hotel groups in the uk, with hotels in London, dorset and Jersey

• rocco forte hotels with legendary brown’s Hotel in London, The Lowry in Manchester and The balmoral in Edinburgh

• como hotels and resorts promise authentic experiences at The Metropolitan and The Halkin

• the royal garden hotel, london a 5* luxury hotel which offers a peaceful haven in central London

• one aldwych, london based in covent Garden offers 105 contemporary rooms and suites, all with beautiful quality interiors with original pieces of art

• the goring is an independent London hotel, steeped in royal history, that has remained in the same family for over one hundred years

• Prestonfield House, Edinburgh part of a growing collection of innovative restaurants and hotels owned by renowned Scottish restaurateur and hotelier James Thomson ObE


What’s great about working in an independent 5* hotel is having the autonomy to work with your own ideas in order to deliver flexible and attentive service, ensuring we meet guest expectations.

anita benyon, Marketing Manager, The royal Garden Hotel

careys manor hotel & senspa is a truly magical place to work. in the 30 years of coming here i have never got tired of the hotel. Working on a daily basis with so many different guests from all over the world has enabled me to develop a great deal of confidence. You never know what to expect on a day-to-day basis.

colin parkes, Head concierge, careys Manor

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be proactive and creative with

challenges, support your colleagues, pay attention and always maintain a professional attitude.

andrei dajuk, concierge, Thistle Euston, London

Large Hotel chains & Global brands

Your gateway to a global career

IF You START your career in one of the large branded hotel chains, you know you’ll gain the experience of working to the same professional standards found in hotels with the same brand, here and abroad. Guests, ranging from corporate customers to leisure travellers, expect nothing less.

Decide what hotel department or establishment type suits you best. Who knows one day you may even find yourself in an exotic spa resort or destination retreat – these hotels have their fingers in many pies!

The large, full-service hotels will give you the chance to move around the business, and transfer your skills across both customer facing and back of house departments. Many of these hotels have extensive conference facilities, business and health and fitness centres too. Some have launched ‘aparthotels’ or ‘residences’. These are apartments with amenities designed for long-staying guests. Some are in the hotel deluxe category, the likes of Four Seasons, Principal Hayley, Fairmont, Melia, PPHE and The Dorchester Collection. others are reliable high-end to mid-market chains that appeal to both leisure and business travellers such as Thistle, Holiday Inn and Hilton. Provided you stay enthusiastic and ambitious, your experience working for one of the best known global brands can open doors for you throughout your career. Everyone knows Hilton, InterContinental, Marriott, Holiday Inn and Radisson Blu Edwardian can offer you a world of opportunity.

Where opportunities are boundless


emily Walton Marketing development Manager,

radisson blu Edwardian

Emily decided to take a year out to go travelling – she did travel, but not as she’d intended.“When i decided to take a year out, radisson blu Edwardian, London asked me if i’d like to cover for the Sales director for australasia whilst she was on maternity leave. There followed a hectic five months of training, then three weeks’ handover in Melbourne before setting up a sales office in Sydney. I travelled all over Australia and new Zealand meeting travel agents. On my return i was offered another fantastic opportunity in the marketing department. i am now part of the brand team, in charge of various aspects of marketing”.

We receive a high volume of applications on a daily basis and it would be impossible to choose based purely on experience. We are really interested in candidates who have their own passions that they can bring to our environment. ihg tend to recruit for attitude and personality. for most of our roles we believe that as long you are engaging with our customers and colleagues, passionate about hospitality and want to have a positive impact, then we can teach the technical elements of a role.

Jade richardson, uk&i Talent resourcing Manager,iHG

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Large Hotel chains & Global brands• the dorchester collection is the ultimate luxury hotel

brand with iconic hotels in iconic places: London, beverly Hills, paris, Milan, Los angeles, ascot, Geneva and rome

• fairmont hotels and resorts their diverse portfolio includes historic icons, elegant resorts and modern city centre properties

• four seasons have 92 hotels in 36 countries and still phenomenal growth planned with continuous innovation and high standards

• global hotel company (glh) there are six brands under this newly launched hotel company including the well-known Thistle brand.

• hilton one of the most recognized names in the industry. Hilton stands as one of the most stylish and forward thinking leaders in the world

• holiday inn is part of iHG with hotels across the world providing a range of services depending upon the traveller

• intercontinental hotel group (ihg) is one of the world’s leading hotel companies. They operate 7 hotel brands and have over 3,800 hotels operate under franchise agreements

• melia hotels international brand offers everything, from the most exclusive luxury to family holiday

• the pphe hotel group portfolio includes 38 properties in Europe, Middle East and africa across owned, managed and franchised operations

• principal-hayley, hotels and conference venues started from a small group of 6 hotels, they’ve now grown to 23, and are continually investing in the collection

• radisson blu is a collection of luxury hotels with individually designed rooms, the latest technology, new meeting spaces, chic restaurants and bars


if you work hard and display the right kind of enthusiasm, then the world is your oyster!

adam Flint, General Manager,Swindon Marriott Hotel

Hilton Worldwide National Apprent iceship AcademyJ o i n i n g t h e h i l t o n A p p r e n t i c e s h i p A c A d e m y i s n ’ t J u s t A J o b ; i t i s A n o p e n d o o r t o A g r e A t c A r e e r i n t h e h o s p i tA l i t y i n d u s t r y .

The Hilton Apprenticeship Academy offers an enhanced learning experience though our Development Workshops, A Day in their Life – Management Work Shadowing and industry Masterclasses. We make sure our apprentices gain the knowledge and skills to do their jobs effectively today, and the chance to develop themselves for tomorrow.

t h e h i l t o n A p p r e n t i c e s h i p A c A d e m y i n c l u d e s A p p r e n t i c e s h i p s A c r o s s A

r A n g e o f h o s p i tA l i t y A r e A s :

K i tc h e n , F r o n t o F h o u s e , Fo o d a n d B e v e r a g e , e x e r c i s e a n d F i t n e s s , M u lt i - s K i l l e d h o s p i ta l i t y

“The Hilton Apprenticeship Academy provides entry into the exciting world of hospitality and an attractive route into employment with one

of the world’s leading companies of its kind”Ben Bengougam, vice president, human resources,

europe, hilton worldwide

c a l l o u r a p p r e n t i c e s h i p pa r t n e r l i F e t i M e t r a i n i n g o n

0870 120 1207o r v i s i t

www.lifetimetraining.co.uk/Hilton-careersope

458 Hilton DPS.indd 1-2 22/04/2013 08:52

Hilton Worldwide National Apprent iceship AcademyJ o i n i n g t h e h i l t o n A p p r e n t i c e s h i p A c A d e m y i s n ’ t J u s t A J o b ; i t i s A n o p e n d o o r t o A g r e A t c A r e e r i n t h e h o s p i tA l i t y i n d u s t r y .

The Hilton Apprenticeship Academy offers an enhanced learning experience though our Development Workshops, A Day in their Life – Management Work Shadowing and industry Masterclasses. We make sure our apprentices gain the knowledge and skills to do their jobs effectively today, and the chance to develop themselves for tomorrow.

t h e h i l t o n A p p r e n t i c e s h i p A c A d e m y i n c l u d e s A p p r e n t i c e s h i p s A c r o s s A

r A n g e o f h o s p i tA l i t y A r e A s :

K i tc h e n , F r o n t o F h o u s e , Fo o d a n d B e v e r a g e , e x e r c i s e a n d F i t n e s s , M u lt i - s K i l l e d h o s p i ta l i t y

“The Hilton Apprenticeship Academy provides entry into the exciting world of hospitality and an attractive route into employment with one

of the world’s leading companies of its kind”Ben Bengougam, vice president, human resources,

europe, hilton worldwide

c a l l o u r a p p r e n t i c e s h i p pa r t n e r l i F e t i M e t r a i n i n g o n

0870 120 1207o r v i s i t

www.lifetimetraining.co.uk/Hilton-careersope

458 Hilton DPS.indd 1-2 22/04/2013 08:52

there are always ways to improve and progress within careys manor and senspa

and the managers really encourage training to help with your development, supporting you in the direction you want to work towards.

Sarah Soffe, Senior Therapist, careys Manor Hotel & SenSpa

A unique experience

Country Retreats. Rural Resorts. Spas.Do you love tradition and enjoy working amidst wide open spaces and the beauty and serenity of nature? Then country retreats and rural hotels are for you!

• k West hotel and spa, london

• Gleneagles, Auchterarder, scotland

• Village Urban Resorts, across UK

• Chewton Glen, Hampshire

• Hand Picked Hotels, across UK

• Donnington Valley Hotel & Spa, berkshire

• Lucknam Park, Bath

• Gidleigh Park, Devon

• Exclusive Hotels, across UK

• The Torridon, Wester Ross, Scotland

• Four Pillars Hotels


STATELY HoMES, CASTLES and large country houses in some of the most beautiful locations across the uK have been transformed into relaxing environments away from the bustle of town and city life. But don’t think you can relax on the job. During the week many are popular conference destinations.

Resorts and spas are all about body and soul – providing guests withan environment to relax, detox, regenerate and get themselves backinto shape. Here, your concern is truly the well-being of your guestsoffering anything from heavenly massages to fitness regimes.

Working for a country retreat, rural resort or spa offering accommodation, dining, conference, meeting and even top-of-the-range sports facilities means you’ll have lots of opportunity to turn your skills to a number of jobs, from food and beverage to housekeeping to conference and banqueting, providing top notch service to guests who may be as in awe of the surroundings as you.

At many country retreats, you can expect to look after guests who are on golf holidays, hiking tours or indulging in popular British country pursuits such as clay pigeon shooting and falconry.

Spas reach out to people who are or who want to become trained and experienced beauty therapists, spa managers and other high-calibre professionals. With the proper training, a caring manner and people skills, you can easily progress up the ladder to management or cross over to other areas like sales or product-training. There may be the opportunity to travel to places from Vietnam to the Swiss Alps.

HOTELS & MEMbErS

cLubSWHicH HOTEL?

Country Retreats. Rural Resorts. Spas.

school: nunnery Wood High School, Worcester

further and higher education: Worcester Technical college, awarded an apprenticeship in tool making (originally planned to become an engineer); Cranfield University on a Master Innholders Scholarship (St Julian Scholar)

first job: Waiter at uncle’s restaurant

lucky break: Joining a small, private hotel in Worcester as a waiter, coerced to apply by a brother who was a chef in the army.

roles since: various food & beverage supervisory and management roles progressing through the ranks, including restaurant supervisor, restaurant manager and duty manager in country house hotels and hotels with spa and extensive conference and banqueting facilities; assistant restaurant manager at the OXO Tower restaurant in London; interim GM role, and now full-time GM at 5-star country house hotel with 3 aa rosette restaurant.

role model: philip newman-Hall, General Manager, Le Manoir aux Quat’Saisons, Great Milton.

career motto: The day i come to work and am bored with my job is the day i resign.

david connell General Manager South Lodge, Exclusive Hotels

www.careerscope.uk.net 19 www.careerscope.uk.net 19

as i began my career as a chef, i was always going to follow my inquisitive

passion for food. but i could not neglect my other passion which is to spend time with people. the hospitality industry and my position at le manoir lets me connect with both.

pim Wolfs, Senior Guest relations Manager, Le Manoir aux Quat’Saisons

a wonderful environment where staff can develop and progress. an interesting, fun place to work that is largely recession proof which in today’s environment makes it truly special.

christian Horvath, Former GM, royal automobile club, London

Private members clubs can be found across the UK. You may not at first be aware of them, but they could offer you a fantastic career in hospitality.

WITH MEMBERSHIP guests require access to these services that the clubs offer, places which are special, unique and exclusive spaces to relax, socialise or get active and celebrate. They are increasingly seen as great places to work for those with the ambition to deliver the highest standards.

The facilities offered are equally impressive. Boodle’s has a famous training kitchen and the RAC club has one of the most spectacular dining rooms, squash courts and swimming pools in London.

Most offer rooms to members and their families. They have gyms and fitness apparatus with exercise classes too. Think anything that a large fully equipped hotel would have – but because clubs offer these exclusively to their members, they often do so on a smaller scale.

They usually have function and conferencing space for weddings, parties or corporate meetings. They will also have at least one or more restaurants and bars to cater for their guests. naturally they have careers to match.

Private members clubs, such as Boodle’s, The Lansdowne Club, Travellers Club and The Royal

Automobile Club (RAC), The Caledonian Club, Cavalry and Guards Club, Home House and The Reform Club offer their members impeccable standards. Your ability to develop a friendly but professional rapport with members is critical as unlike in a hotel, you’ll be encountering the same individuals on a regular basis, year after year.

Private Members ClubsWhere it’s always personal

Your ability to develop a friendly but professional rapport with members is

critical as, unlike in a hotel, you’ll be encountering the

same individuals on a regular basis, year after year.

Why work in private membership clubs?

david broadhead Secretary, The Travellers club, London

a club career is hugely rewarding, like working in a private house with a big family, all of whom respect what one does to look after members.

if you enjoy the true meaning of hospitality and giving service in an environment where you are known for whom you are and not just ‘another employee’, then consider clubs, they are great places to be. clubs are enjoying an increased profile and popularity, and are distinct from the corporate world. Often a career in a private members’

club are overlooked because people simply don’t know about them! but working in a club can be hugely rewarding as you build a close relationship with the members. clubs offer high standards of comfort and service and operate in a vibrant and professional atmosphere with a degree of formality that isn’t normally found on the high street.

many staff stay a very long time as loyalty is rewarded and valued, and career opportunities exist throughout clubland.

20 www.careerscope.uk.net 20 www.careerscope.uk.net


Inspiring our guests through individuality and passion!At PPHE Hotel Group we pride ourselves on our teams and ourpassion for service. When you join our team you join one of Europe’smost dynamic hotel companies. All our team members are empowered to be creative and individual team members know they play a vital part in our guest experience. In return you will thrive in a culture where personal growth and opportunities are yours for the taking.

To find out more and to apply for a position visit pphe.com/careers

pphe.com

PPHE Recruitment Ad A4 - 12133_v3.indd 1 21/01/2013 15:17

onE oF THE truly fantastic things about the world of hotels is it provides a real option for someone pursuing a career in specialist areas that are also found in other industries. Do you like the idea of working with numbers and technology, training, organising events or designing websites? Are you excited by management and business?

Hotels are quite unique in offering you the opportunity to learn and develop your experience across different job roles and functions. And to gain a deep knowledge and understanding of a specific area.

Smaller hotels let you dip into a number of these functions and areas as part of your job. Larger hotels and hotel groups with more services, facilities and staff normally have people focused solely on these specialist areas, situated in house or at head office or corporate headquarters.

The number of supervisory and management roles – and the layers between them – depend on the hotel’s size and the extent and nature of the services offered. For example, limited service hotels – some boutique hotels, small independent or budget hotels – tend to have ‘flatter’ departmental structures, where the general manager has first-line ‘hands-on’ contact with guests and staff plus the responsibility for planning and organising the activities of different departments.

In contrast, larger hotels, with more services will have many more management levels or hierarchies as well as departments, and the reporting structure will be much more formal. For example, the executive head housekeeper would have a deputy who is in turn in charge of supervisors, and so on.

Many of the larger branded hotel chains are also grouped into ‘clusters’ – covering two or more hotels in an area or region with a regional general manager overseeing a number of hotels. Likewise, certain specialist functions may also be assigned to look after clusters of hotels and you will find a demand for cluster revenue managers, for example, or cluster HR managers.

All this means that hotels offer you great opportunities to learn, grow and thrive doing what you know and enjoy best. Look no further.

Hotels are unique in offering you the opportunity to learn and develop your experience across different job roles and functions.

Where individuality rules

Yours for the taking. Time to start thinking about the job role which is right for you.

ready to

go

hospitality is such a huge and diverse industry with so many facets. there are the most amazing opportunities

to add more strings to your bow of knowledge; however they won’t fall into your lap. you will have to go out and get them.

Edward plunket, House Manager, boodle’s


JOb rOLES

The one in charge. You’ll be responsible for the overall running of the hotel. General Managers (GMs) make sure that the hotel delivers, and meets the needs and expectations of guests, hotel owners and the community. You’ll go far if you have a good business brain and the flair for managing people.

oliver raggett General Manager, Chesterfield Mayfair, London

school: St John payne School, chelmsford

higher education: Westminster college

first job: paperboy. First full-time job was Trainee Manager at Eastwell Manor Hotel in kent.

lucky break: Getting a phone call when i was working at the Heathrow park Hotel from the GM of Sun city Hotel in South africa. i was on a plane within 4 weeks en route to one the best resorts in the world.

roles since: • Old Swan and Minister Mill Lovell Hotel, Oxford,

conference & banqueting Manager• Rathbone Hotel, London, Front Office Manager• Heathrow Park Hotel, Front Office Manager• Sun City Hotel, South Africa, Front Office Manager• britannia Hotel, London, Front of House Manager• Metropolitan palace Hotel, dubai, rooms division

Manager (opening)• royal Garden Hotel, London, rooms division

Manager• kingsway Hall Hotel, London, General Manager• Chesterfield Mayfair Hotel, General Manager

role model:no one person. i have worked with so many inspirational people and taken different things from all of them.

career motto:Work hard, have fun and don’t be frightened to give away your knowledge.

General Manager

to get to the top work hard to achieve great results - when opportunities

arise be at the front of the queue to take advantage of them. dream big and dare to fail.

neil braude, General Manager, The cavendish London

THE onE In charge, responsible for the overall running of the hotel. General Managers, or GMs, make sure that the hotel delivers and meets the needs and expectations of guests, hotel owners and the community.

A successful GM has a good business brain and the flair for managing people, combined with a true passion and knowledge of the industry. Although many GMs prefer to remain looking after a single hotel property, they can move on to become a regional head, overseeing a group of hotels.

You could assume overall responsibility for specific functions such as operations for hotels within the group. You might also become a corporate director, helping to lead the entire company and its many hotels. one day you could even become CEo or Company Chairman.


The one in charge

school: convent of the Sacred Hearts, Epsom, Surrey.

higher education: brooklands Technical college.i did an Ond in Hotel Management and later 2 years as a concord Hotel Management Trainee.

first job: Bell House Hotel Beaconsfield.

lucky break: Sending a speculative letter to Le Manoir and getting an interview and job offer in the same week.

roles since: Guest Services Manager at Le Manoir & then Operations Manager. General Manager of The bath priory & Gidleigh park.

role model: philip newman Hall – GM at Le Manoir.

career motto: What you put in is what you get out. Enjoy the early days when the responsibilities are light but the knowledge gathering is rapid. it’s exhilarating and fun. don’t be in too much of a hurry as you need experience under your belt to manage people.

my career motto? continually step out of

your comfort zone

andrew Foulkes, General Manager, Gidleigh park brownsword Hotels, devon

If at first you don’t succeed, try, try again. I felt this after my college lecturer at lincoln told me i was not

good enough to succeed in the catering industry. how i would love to meet him now.

andrew Oxby, General Manager, brandshatch place Hotel & Spa, Hand picked Hotels

sue Williams General Manager,

cliveden House Hotel, berkshire


jon dawsonOpening Hr director, Marriott St pancras renaissance and incoming Hr director, London Edition hotel.

if you asked me what would be the perfect hotel career, i’d say it depends on the individual. Some want to be general managers, others want a different career path, perhaps to become a chief human resources officer and stay within a particular discipline. The great thing is that whatever you choose, a reputable hotel company can give you excellent opportunities, training and qualifications. What’s really important in this industry is first and foremost the right attitude. You have to be a person who not only wants to deliver guest service, but also wants to be the best.

• Takes responsibility for the effective running and operation of the hotel

• Creates and communicates a clear vision for their hotel

• Acts as a role model and ambassador for the hotel

• Has and develops knowledge of the local market and competitors

• Ensures high levels of guest satisfaction to produce success and profitability

• Leads and motivates management team and staff

• Identifies talent and encourages progression within their team

gEnErAl MAnAgEr

victoria smith Operations Manager,

premier inn, Lincoln city centre

What’s the best thing about your job?The ability to inspire and develop my team every day. i also love getting to interact with our guests and providing them with the best possible stay by working together as a team.

What prepared you for work in hotels?This industry is hard work but my parents brought me up with a strong work ethic. They taught me dedication, to put in as much as i could and then reap the rewards.

your strongest quality?i am dedicated, organised and 100% committed to everything i do.

a challenge you overcame?implementing changes and taking your team on the journey is a big challenge. it’s about understanding how they feel and being honest with one another. This industry is ever changing, we need to adapt quickly, with ease and a well thought out plan.

What do you do in your spare time?i love to eat at different restaurants as well as shopping...of course!

What would you tell someone who wants to be like you?be genuine, be 100% committed and put in as much as you can.

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JOb rOLES

7.00am arrive for breakfast shift, check pre-orders and hand over from night staff

8.00am check all orders are correct and ready to deliver

8.30am check list of guest amenities and order with the chef

9.00am Take delivery of stores items ordered the night before

10.00am brief mini bar attendant on any relevant information

11.00am Prepare floor walk list to collect back breakfast, dinner and night orders from guest bedrooms

12.00pm Set & charge any lunches to be served to guests in the Spa

12.30pm check set up of kitchen amenities in the suites, restock where necessary

2.00pm prepare vip list and deliver welcome cards to rooms

2.30pm Liaise with Reception to confirm room allocation and any additional guest requests

3.30pm Hand over to late shift supervisor. depending on the day, i may be attending either weekly Health & Safety or Food & beverage meetings

elaine bowersroom Service Manager,The Lowry Hotel, Manchester

A career in the rooms division may be behind the scenes some of the time, but your role is central to creating the guest experience.

FIRST IMPRESSIonS ARE everything and these high standards must be maintained throughout the duration of the guests stay. Key to the smooth running of the hotel, the other departments will rely on you to communicate with them 24 hours a day.

examples of rooms division careers• room Service assistant

• rooms division Manager

• concierge

• Housekeeping

• Linen porter

• butler

Rooms division


The bedrock of a hotel

HousekeepingHousekeeping is the bedrock of a hotel. It’s the biggest department and usually a hotel’s greatest revenue producer. It’s a brilliant career in itself with a clear progression route, and can be a perfect stepping stone to Senior Management.

ExEcuTivE HousEkEEpEr

• Plans and coordinates the activities of all housekeeping, supervisors and their crew

• Coordinates inspection or inspects assigned areas to ensure standards are met

• Applies human resource management skills, such as hiring, training, scheduling and evaluating performance

• Completes financial management tasks, such as setting and adhering to a budget

• Handles administrative tasks

my mother was a housekeeper, now it’s me. i love making a home for our members.We know exactly what they like; they don’t need to remind us.

arletty Jooron, Executive Housekeeper, cavalry Guards club, London


room ATTEndAnT or HousEkEEpEr

• Central to ensuring guest comfort

• Daily cleaning and tidying of hotel bedrooms and public areas

• Changes bedclothes, cleans and replenishes supplies for guests

• Organised and thorough to prepare bedrooms in the minimum time, respecting hotel procedures

• Discreet so as not to disturb guests

• Ensures hygiene and safety of the hotel

LinEn porTEr

• Launders and maintains the hotel’s stock of linen

• Supplies and maintains staff uniforms

• Good time management to manage priorities

• Physical resilience as can involve heavy lifting

• Organised and thorough, avoids oversights, damage and late delivery of linens

JOb rOLES


FronT oFFicE mAnAgEr or FronT oF HousE mAnAgEr

• Manages reception and switchboard staff

• Handles any guest complaints

• Supervises reservations and allocation of bedrooms with executive housekeeper

• Monitors customer and reception accounts and payments

• Applies sales strategy to maximise occupancy and average room price

• Co-ordinates reception team and concierge

luggAgE porTEr

• Greets guests on arrival, takes luggage up to bedrooms

• Supports receptionist and concierge to deliver guest requests

• Helps ensure the high standards of safety and cleanliness of hotel entrance and public areas

• May be required to hold a driving licence as valet, to park guests cars

• Physically resilient to work hard and be active throughout their shift

• Ensures a warm farewell on guests’ departure

The warm welcome

Do you know how to make a memorable first and last impression? These are great customer-facing roles for warm, resourceful individuals like yourself, with the ability to think on your feet. These roles have impact and make a real difference to the guest experience.

i love seeing my team enjoy their

work, developing and getting great results. proof? their 2012 hotel catey for best front of house team.

Lucy Gregory, House Manager at The Montcalm at the brewery London city

Guest Services


rEcEpTionisT

• Maintains the guest records from arrival

• Welcomes guests and ensures a high quality service

• Operates the in-house reservations system

• Adaptable, able to cope with the diversity of guests and their needs

JOb rOLES

school: central Foundation School for boys

higher education: none

first job: page boy, intercontinental park Lane

lucky break: Front desk concierge, intercontinental Hotel britannia

roles since:• Four Seasons Hotel, Londoni was a supervisor on the concierge desk for 16 of the 18 years i worked for the hotel, helping with training, rota scheduling, guest itineraries, car services and general information. Our key goals were to be insightful with all guest requests.

• Lanesborough Hotel, Londondesk concierge, dealing with all guest requests and responsible for our in-house chauffeur service.

my current role: is diverse and certainly never boring! as Head concierge at the royal Garden Hotel i deal with different challenges from running a team of 24 employees and making sure our standards are to a level that befits our five star status to dealing with hotel projects.

role model: My father. He was Head concierge in a hotel and a very patient man. i never anticipated going down the same route as him as i never thought i could be that successful. He inspired me, got me my first job and I would not be where I am today without him.

career motto: always try your best.

robert shorter Head concierge, royal Garden Hotel, London

my career motto?

The guest always comes first.

George Murrayconcierge Manager, Four Seasons Hotel London at park Lane


conciErgE

• Provides accurate information to guests on hotel services, entertainment, recreation facilities, restaurants, luggage, transport, sightseeing

• Leads a team of assistant concierges, porters, valet parking assistants

• Forms, trains and nurtures a strong team

• Possesses high levels of general and local knowledge

• Ambassador for hotel and their profession

The flavour of success

Food and DrinkFood and Drink can be one of the defining features of a hotel. A charming café, an award winning sushi restaurant or a bar serving classic cocktails with a bespoke twist can put a hotel on the map. A hotel thrives on the reputation of its service; no matter what the position, everyone will pull together to ensure this remains top class. Customer service is key when welcoming diners, so they have a great experience when eating and drinking at your hotel.

BArTEnDEr• Welcomes and advises customers

• Prepares and serves drinks and cocktails

• Takes responsibility for the organisa-tion of the bar and lounge area

• Ensures standard of service and product quality are high

• Looks after customer billing and stock of cash

• Ensures that the bar is clean and properly equipped

rESTAurAnT MAnAgEr• Responsible for the image of the restaurant

and increasing sales

• Organises the entire restaurant team

• Recruits, trains and manages staff, monitoring customer service delivery

• Maximises restaurant occupancy and profitability


JOb rOLES

Food and Drink

Food & BEvErAgE MAnAgEr• Ensures service delivery at every

‘point of sale’ in the Food and Beverage Department

• Supervises and co-ordinates department

• Ensures regulations are met

• Optimises the use of food, drink and the ‘supply chain’

sommELiEr • Recommends wines and other beverages to guests

• Possesses in-depth knowledge of the menu and how to pair food and drink

• Maintains and updates wine lists ensuring current pricing and trends

• Delivers on-going training to waiting staff informing them of menu changes

• Welcomes and seats diners, advising each on their choice of food and wine and taking their orders

• Develops strong relationships with suppliers; can involve foreign travel to update knowledge

Food & BEvErAgE AssisTAnT, & WAiTing sTAFF• Key in maintaining the image of the hotel’s

restaurant in normal service and at special events

• Takes instruction from the restaurant ranager and kitchen team

• Acts as host and communicates with guests

• Ensures the quality of service and service provision

• Maximises restaurant occupancy

• Increases restaurant sales

An effective Food & Beverage offering depends on excellent communication between the Front of House and Kitchen teams – an art that takes something special to master.


The taste of quality

sam moody, Executive Head chef, The bath priory, Somerset

school: Oakwood, Horley

higher education: nvQ level 3 crawley college (now central Sussex college)

first job: Weekends at local garden centre, burstow nurseries

lucky break: Lots, but you have to make them happen.

roles since: commis chef at Stanhill court Hotel. commis to chef de partie at Ockenden Manor.

commis to Junior Sous chef at Gidleigh park Hotel. Sous chef to Executive chef at bath priory Hotel.

role models: Steve crain, Michael caines and anybody that works hard.

career motto: We just have to dig a little deeper.

Working in a busy kitchen requires organisation and resilience. Effective communication with the Front of House team will ensure a seamless service for diners.

HEAd cHEF At some restaurants the head chef is the star attraction, responsible for every detail of the kitchen, from menu design, to allocation of all cooking tasks, to the recruitment of all members of the kitchen team.

• Responsible for all kitchen produce

• Co-ordinates distribution of tasks among team

• Prepares all menus in co-operation with restaurant

• Checks customers are satisfied by being present in restaurant at meal times

• Ensures staff motivation and training

• Manages and controls costs of raw materials

Kitchen

Working in pastry is tough, very competitive, but is so rewarding. Work hard, be dedicated and have passion and pride in what you do, every day and you will succeed.

naoko Sukegawa, pastry chef, Le Manoir aux Quat’Saisons


JOb rOLES

What made you decide to become a chef?aaron: i always enjoyed working with food and found my realpassion when doing my a-levels, in particular during my food technology class. it was my teacher who suggested chef college to me. josh: My mum used to be a chef and i have been cooking with her since i was a child. i’ve always loved cooking.

Why did you decide to do an apprenticeship?aaron: an apprenticeship is the best way to gain skills fastand gives you a good experience of the kitchen. a full-time course can sometimes shelter someone from the real kitchen world.josh: i preferred the apprenticeship because it is hands-on training and i was able to learn much more this way.both: Earning money whilst learning was a great bonus and encouraged us to do our best during our apprenticeship.

What impact did the apprenticeship have on you personally?josh: it changed my whole life.i was a bit of a rebel when starting my apprenticeship and these two years have helped me to grow up and become more responsible.aaron: After 13 years of school I felt I could finally do something. it helped me to mature.

how will it help you for your future career?josh: The apprenticeship gave me the career i wanted. aaron: My achievements over those two years helped me to decide that this is what i want to do for life.

What advice would you give to a person who is thinking of completing an apprenticeship?aaron: be dedicated, and sure it is what you would like to do. Forget about who you were before as your life, professionally and personally, will change. be patient and take the initiative. josh: Apprenticeships are definitely better than a full time course.

commis cHEF• Looks after their own allocated area

• Food preparation tasks e.g. vegetable preparation, plating up & garnishing

• Responsible for simple hot and cold dishes

• Cleans and tidies their allocated area

• May be required to stand in if their superior is absent

kiTcHEn porTEr or STEWArD• Responsible for washing the restaurant

dishes and all the kitchen utensils

• Cleans all the larger items of kitchen equipment and the food production areas

• Understands importance of hygiene standards

• Takes instruction from kitchen staff as restaurant management

• Willing to work hard with physical resilience

always listen to your leaders’ advice and follow them so they can show you the way to create magic and make people happy with the food you make.

Samuel darko Ofosu,Head chef at radisson blu Edwardian, kenilworth

josh sharratt and aaron Watsoncommis chefs, Hyatt regency, The churchill, London


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The life and soul

Many hotels have fantastic fitness, health and be auty facilities. You’ll be responsible for providing some of the most relaxing or heart thumping guest experiences. Prepare to pamper and get your customers into shape.

BEAuTy THErApisT• Provides beauty treatments to all guests

and members of the leisure club

• Ensures hotel quality standards are maintained whilst achieving maximum revenue and guest satisfaction

Fitness,Health &Beauty

i started my career at college studying beauty therapy and undertaking work

experience at Cotswold Water Park Four Pillars Hotel. The experience this gave me was fantastic and I learnt a lot. Once I qualified I was offered employment at four pillars hotels where I did my work experience in Spa 6 and now work as a beauty therapist and receptionist. i love my job, working with the customers offering excellent customer service – my favourite part – and learning new things every day.

Lauren Haywood, beauty Therapist and receptionist, Spa 6 cotswold Water park Four pillars Hotel


JOb rOLES

What’s the best thing about your job?Wearing a tracksuit and trainers! after four years as a Luggage porter wearing a suit, tie and smart shoes, a tracksuit and trainers is a refreshing change. i am now more relaxed and so have a bit more fun when i am at work.

What prepared you for work in hotels?Well, I really got my first job through word of mouth. i was expecting the rac club to be high-end and it fulfilled my expectations. nothing could have prepared me for the grandeur of the building when i walked in on my first day but then I soon realised that everyone was down to earth and there was always someone on hand to guide me. i am now lucky enough to be in a position where i can guide and support new employees – i’ve been in their shoes.

your strongest quality?being passionate about what i do! i love helping people achieve their goals and getting them to where they want to be – running a marathon, losing a few pounds or increasing their fitness.

What would you change about your job if you could?i would like to make the gym bigger and take more classes, as the demand is there among the members. people are more aware of the importance of health and fitness to their long term well-being.

name a challenge you overcame.Finishing the London Marathon.

What do you do in your spare time?Sleep. Watch Tv- the usual. Go out with my mates or with my girlfriend. Train at weekends, playing football and supporting crystal palace. cooking, especially a Sunday roast.

What would you tell someone who wants to be like you?always be yourself and don’t change yourself for anyone. play to your strengths.

HEALTH cLuB mAnAgEr• Overall responsibility for all aspects of the health

club operation

• Ensures that the club is adequately staffed at all times

• Responsible for achieving membership targets

• Maintains staff welfare and morale and effective communication with all other departments within the hotel

• Ensures club remains compliant with health and safety policy, with financial audits and with employment legislation

• Handles training and development within the club

SPA MAnAgEr• Responsible for managing, supporting

and motivating the team to deliver the guest experience

• Initiates, implements and monitors processes and procedures to ensure the effective operation, development and profitability of the spa

dan Wise Senior Gym

Supervisor, rac club, London


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The hidden gems

No hotel can function without you. Whether it’s training and developing people, using an analytical brain to calculate revenue, being part of the IT or social media revolution or looking after the safety of guests and the hotel, these job roles are creative, and critical. Just like all their colleagues across the hotel, those working ‘Heart of House’ ensure standards are maintained, innovations are implemented and business grows.

rEvEnuE MAnAgEr• Seeks out opportunities for sales and

maximising business

• Builds strong working relationships with existing clients and accounts

• Works with teams across the hotel to meet and exceed revenue targets

Heartof House


HumAn rEsourcEs And LEArning & dEvELopmEnT MAnAgEr• Manages all recruitment for the hotel, working

closely with heads of departments

• Supports all employees and inducts new starters

• Identifies, co-ordinates, delivers and evaluates training and development opportunities for all staff members

• Develops training plans and assists in the preparation of training budgets and managing teams

• Recruits students and graduates for work experience placements

sean Wheeler area director of Human

resources, The dorchester, coworth park and 45 park Lane,

London & ascot

school: Gillotts comprehensive School, Henley

higher education: Ond in Hotel & catering, reading college of Technology

first job: Washing glasses and helping in the kitchen in a local pub.

lucky break: joining T.G.i. Friday’s as a manager in training when they first came to the UK and growing as the company grew.

previous roles:• concord Hotels - two year management training

programme

• Meon valley Golf & country club, Southampton - Junior assistant Manager

• Miss Selfridge - area coffee Shop Manager

• T.G.i. Friday’s, assistant Manager, GM reading, Training Manager uk, Head of new Openings uk, Operations Manager - London & M25,

• Mitchells & Butlers - HR Manager Restaurant Group - including all bar One, browns, Harvester, Toby, vintage inns

• Hotel du Vin & Malmaison - Group Director of People development.

role models: Tony Hughes, Mitchells & butlers; robert cook, cEO of Malmaison & Hotel du vin.

career motto: Work hard and do your best in all you do.

JOb rOLES


nigHT AudiTor • Approves invoices, writes statistical and accounting reports

• Manages payments as well as closing the day’s Front Office transactions

• Ensures the night time safety of guests: takes all urgent decisions e.g. walks, fire procedures\

• Ensures that guests receive high quality service 24 hours a dayIT MAnAgEr

• Supervises the resources and activities of a specific IT function or department

• Coordinates services between the data processing area and other user departments

• Looks after data centre operations, network services, application development, systems administration, telecommunications, and customer support

SECurITY MAnAgEr• Ensures the smooth

and efficient operation of the Security Department

• Ensures all fire, emergency and Health & Safety procedures are in place

• Maximises the prevention of crime within the hotel

• Ensures all colleagues have sound knowledge of hotel security and emergency procedures

The support


MAInTEnAnCE ASSISTAnT• Ensures the hotel is in good repair at all times

• Conducts daily checks of the hotel

• Reports repairs or any defects, updating a log book

• Checks and responds to issues with machinery and hotel equipment

• Undertakes small decorative work such as painting, tiling etc

• Mends general plumbing, electrical or carpentry defects

• Follows the Health, Safety and Fire regulations at all times

• Ensures all chemicals used are stored safely and all procedures are followed

• Works closely with Housekeeping

• Works with external contractors and consultants

i work in fantastic buildings with great people who strive to deliver perfection and make every guest feel special whether an a list celebrity or someone who has saved up for a once in a lifetime experience.

anthony biagioni, assistant chief Engineer, The dorchester Hotel & 45 park Lane

JOb rOLES


EvEnTS ASSISTAnT • Deals with incoming enquiries efficiently

and effectively

• Converts enquires bookings, maximising sales

• Ensures complete guest satisfaction and encourage feedback

• Manages events budget, make payments, approve invoices

• Participates in promotions and special events

conFErEncE & BAnQuETIng MAnAgEr • Handles requests for a variety

of events from conferences to weddings, banquets to meetings

• Identifies precisely the requirements and expectations of the customer

• Prepares costed proposals and confirms reservations

• Passes on detailed instructions to various departments e.g. Food & Beverage, Reception, Kitchen

i have been working in events in 5 star properties for the past 15 years and i wouldn’t want to do anything else. your days are always exciting and always come with a challenge. If you enjoy waking up in the morning and not knowing what the day has in store for you then a career in events management is the job for you.

richard Hurley, private Events & banqueting Operations Manager, corinthia London

The party people

Events, Conferences & Banqueting


As hotels offer diverse services to their guests, the opportunities to work with them are just as varied. So keep an open mind.

JOb rOLES

Have you thought of...


grEEnkEEpEr They are vital to maintaining, caring and managing golf courses for example Gleneagles and Cameron House. The work can be seasonal or full-time. With golf one of the most popular sports in Britain, the best hotel and golf resorts are always keeping an eye out for good greenkeepers or ‘greenies’. The De Vere Group has even invested in The nike Golf Academy at its oulton Hotel and Spa.

FALconEr Falconry is an art that has been around for thousands of years. Falconers train and fly birds of prey. Some hotels offer the activity for sport or entertainment. Tylney Hall Hotel offers falconry experiences, as does Lainston House

Hotel; both are set on acres of beautiful Hampshire parkland.

BuTlEr Traditionally, the well-groomed and ever efficient butler was ‘the head of household’ making sure everything ran smoothly. Today they are found in many of the most prestigious 5-star deluxe hotels, and the ambitious and talented can rise to head butler positions. Multi-skilled, butlers handle requests, bookings, reservations and are dedicated to ensuring guest satisfaction, providing the link between the guest and the rest of the hotel. The Lanesborough, The Savoy and The Connaught all offer butler services.

groundskEEpEr & gArdEnErThe role includes everything from maintaining the grounds to ensuring home grown produce is of the highest quality. For example, at the beautiful Le Manoir aux Quat’Saisons the eye-catching displays of vegetable and herb gardens provide the kitchen and acclaimed Cookery School with ultra-fresh, organic produce, ensuring the Michelin-star restaurant remains at the cutting edge of culinary excellence.

dawn cameronEquestrian centre

Manager, Lucknam park. What’s the best thing about your job?So many things! The reason i do the job is my love of horses of course, but i work with a great like-minded team. Guests can join us either as experienced riders or as complete novices. it’s a wonderful way to develop relationships - we encourage all hotel staff to ride. We offer something so special, both a physical and mental challenge. Our guests are diverse – some work hard in a city, we can offer them the opportunity to get out in to the fresh air and country side; others may be families, we enable them to spend special time together.

What prepared you for work in hotels?i never thought i would work in a hotel but i had the opportunity to work at the centre and make it my own. There aren’t that many

careers working with horses that ensure high standards and in such a beautiful setting; our horses are very happy here. i’ve learnt that hotel work is challenging for us all - creating a unique experience for people isn’t easy.

What is your strongest quality?Thinking that everything is possible. i am an eternal optimist! My natural passion for my job and my horses is key to my positivity.

What would you change about your job if you could?Definitely the weather! I would like a temperate climate that was sunny in the day and rainy at night to make the grass grow. And no flies of course.

name a challenge you overcame?it can be a challenge to keep with the routine of the other hotel departments – our schedules are at odds sometimes. but there is a lot of support for the centre from the

rest of the staff, for example, if we have a horse that is sick the night porters will come and check on it regularly throughout the night.

What do you do in your spare time?Try and keep fit- I cycle, swim, run and walk the dogs, and ferry my son and my daughter around of course! it’s also important to spend time with my mum and dad.

What would you tell someone who wants to be like you?Just like my job working with horses at a hotel – opportunities can pop up in the most unexpected places so keep open minded.

15

30

45

60

We’ve taken on a number of students as permanent employees as they have been able to quickly understand the business and grab on to the opportunities provided them.

Marianne brown, Operations Manager, Thistle, kensington Gardens

inspiring careers Aim to Succeed

Your path to success!

onCE You’RE WILLInG to accept the challenge of working in a hotel – you should prepare yourself to grab the delightful opportunities the hotel industry can offer you. Such routes can prove invaluable to your progression, and send a signal to prospective hotel employers that you’re serious about the industry they love. When you do go up for that exciting job in a hotel that’s just right, you will present yourself as a confident, knowledgeable candidate. As you’ll see from page 44 and 45 there are routes for every point of your life. Have a look and see what suits you.

Your attitude is by far your most potent attribute for jump-starting your hotel career. If you’re driven to work hard to meet the standards laid down for great guest service, and if you’re willing to work with others and go that extra mile to achieve the hotel’s vision, there’s no limit to how far you can go. If you have the right attitude, personality and ambition, then you already have what it takes for a bright future in the hotel industry.

take your first stepA range of options exist to enable you to learn more about hospitality:

• Full time college and university courses

• A work experience placement with one of Springboard’s assured INSPIRE employers

• Vocational courses where you are assessed at work- these lead to professional qualifications

• Graduate placement and employment schemes


you’ll get ahead if you go the extra mile for guests, have passion for what you do and get tips from achievers on what they did to succeed.

andrea Zick, assistant Spa Manager, Wyndam chelsea Harbour, London

inspiring careers Your path to success!

matt culverhouseTraining & development

Manager, ME London

i was never very academic, and started as a pot washer in the kitchens of a golf club in Tunbridge Wells. but they told me my personality belonged out front. So i became a waiter and six months later, they promoted me to supervisor. I was fifteen.

My manager then offered me the chance to do a bTEc national diploma at Westminster kingsway college, and my month-long work-experience was with the company handling world-class events including the Grand prix at Silverstone. it was motivating, and an eye-opener. Whilst i absolutely loved every second, it could also be difficult supervising people much older than me. i had to adjust my mentality almost immediately.

You need the right frame of mind before starting your work experience. it isn’t just a box to tick as part of your course. There are two types of work experience: one that allows you to learn everything you can about one area of the business and another that lets you dip into different departments. know what to expect, remember that employers are offering the experience to help you in your future career.

YOur carEEr


Your Career JigsawTHERE ARE LoTS of different job and career opportunities in the exciting world of hospitality and lots of ways to get into the industry. our CareerScope services will help you fit together qualifications, education and practical work experience to make your own unique complete careers jigsaw puzzle.

All pieces can be of equal size and value, you can have lots of the same piece or all different and they can fit in anywhere depending on where you are in your career. There are so many options below are some highlights. Remember! You don’t always have to stick to the same pattern. For advice and guidance on your jigsaw give us a call or visit www.careerscope.uk.net

vocationalVocational qualifications differ to traditional academic qualifications in that they relate specifically to a job role, sector or industry. The hospitality industry is very hands on and practical skills are always needed.

However teaching and exams for these qualifications may still be classroom based. These could be at a Further Education college or look out for the new ‘careers colleges’.

Here we have listed some vocational trainining routes and helpful websites to look at for more information.

• NVQs / SVQs • Traineeships • Apprenticeships (apprenticeships.org.uk)• Diploma of Higher Education

academicAcademic qualifications can be achieved at any age and span a range of levels which are categorised by their level of difficulty and course content. The academic route which normally begins at school age with GcSEs or Scottish standard grade can be a fantastic way to gain qualifications in supporting industry specific subjects.

Below are some of the different qualifications available. For more information on the qualifications, see the useful links below;

• GCSE • As/A levels• Scottish Highers (sqa.org.uk) • Bachelor Degree (UCAS.com)


employment

YOur carEEr paTH

Your Career Jigsaw other professional qualifications:There are lots of qualifications that are specifically related to the hospitality industry, some you may be able to learn whilst at work or in your own time.

These qualifications may have different awarding bodies, we have suggested some below.

• Institute of Hospitality (IOH) qualifications (instituteofhospitality.org)• British Institute of Innkeeping Awarding Body (BIIAB) (biiab.bii.org)• Academy of Food and Wine Service (afws.co.uk)• Wine and Spirit Education Trust (WSET) (wsetglobal.com)• CIEH Food Safety (cieh.org/training)

into WorkOne of the great things about Hospitality is the number of

entry level opportunities available. if the academic or vocational training route isn’t for you then starting out with a good attitude and willingness to learn will be the key to success in this industry.

For advice on starting out and getting your first role in Hospitality please speak to one of the

careerScope team who will be able to signpost you to some fantastic employers.

Many employers we work with are inSpirE accredited which means they can offer good quality work experience. See our Meet the Employer section on the careerScope website for more information on quality work experience.

springboard programmes

Our programmes are designed to help boost your career prospects.

From Futurechef to iWish, take a look at page 49 to see where they could fit into your career Jigsaw.


employment

Friendly? Outgoing? Passionate about Hospitality?

Arora have the career for you!Springboard UK know that Hospitality is a great industry to work in. If you’re reading this magazine, you know that too. Here at the Arora Group we work with some fantastic brands: our own, Arora, as well as the luxury Sofitel and Renaissance brands. We have hotels near Heathrow & Gatwick, and also in the heart of Manchester. Plus we’re growing all the time – we have an exiting new hotel planned for the Docklands area of East London, so we have loads of great opportunities whatever your Hospitality aspirations are.

Our hotels offer the best in luxury & service and we would love to share that with you as a talented, customer-focused Hospitality professional. We’ve got great facilities for guests and employees alike, and a whole host of benefits, from discounted travel and meals on duty to pensions and critical illness cover.So how about becoming part of the Arora family? With a great working environment and an excellent development programme, we can give you the perfect place to embark on your successful hospitality career. There’s a good chance you could become a supervisor or a manager with us too, as we actively look to promote from within the team. It’s also possible to move between our properties giving you great variety, flexibility and many opportunities for the long term.

Our departments include Food & Beverage, Kitchen, Housekeeping, Front-of-House, Reservations, Sales and Meetings & Events. To start your fantastic journey with us, check out the careers page of our website.

One of our Floor Housekeepers said:

“My 6 month Trainee Supervisor train-ing was mostly on the job with another experienced Supervisor. I learnt a lot and she encouraged me so much. I was very happy and excited when I got promoted to Supervisor. I was so surprised as I wasn’t expecting it to happen so quickly.”

w w w . a r o r a h o t e l s . c o m @ A r o r a H o t e l s/ A r o r a H o t e l s

arora_a5_advert.indd 1 4/29/2013 3:48:41 PM

w w w . r o c c o f o r t e c a r e e r s . c o m

advert1a5.indd 1 12/6/2012 12:21:32 PM

Ambassadors help people find a great career which they might not have thought of, providing them with anopportunity of a lifetime.

THERE IS AN AMBASSADOR NEAR YOUSpringboard Ambassadors are ready to inspire YOU to join OUR industry and have a rewarding and fun career.

JUST LIKE THEY DO!

NOW!

industry.sp

ringboard.uk.net

/springboard-ambassa

dors

sign up

”

“HEIKE BECKERTraining Manager UK Hyatt Regency London – The Churchill

poster.indd 1 6/20/2013 4:49:56 PM

Ambassadors help people find a great career which they might not have thought of, providing them with anopportunity of a lifetime.

THERE IS AN AMBASSADOR NEAR YOUSpringboard Ambassadors are ready to inspire YOU to join OUR industry and have a rewarding and fun career.

JUST LIKE THEY DO!

NOW!

industry.sp

ringboard.uk.net

/springboard-ambassa

dors

sign up

”

“HEIKE BECKERTraining Manager UK Hyatt Regency London – The Churchill

poster.indd 1 6/20/2013 4:49:56 PM

Friendly? Outgoing? Passionate about Hospitality?

Arora have the career for you!Springboard UK know that Hospitality is a great industry to work in. If you’re reading this magazine, you know that too. Here at the Arora Group we work with some fantastic brands: our own, Arora, as well as the luxury Sofitel and Renaissance brands. We have hotels near Heathrow & Gatwick, and also in the heart of Manchester. Plus we’re growing all the time – we have an exiting new hotel planned for the Docklands area of East London, so we have loads of great opportunities whatever your Hospitality aspirations are.

Our hotels offer the best in luxury & service and we would love to share that with you as a talented, customer-focused Hospitality professional. We’ve got great facilities for guests and employees alike, and a whole host of benefits, from discounted travel and meals on duty to pensions and critical illness cover.So how about becoming part of the Arora family? With a great working environment and an excellent development programme, we can give you the perfect place to embark on your successful hospitality career. There’s a good chance you could become a supervisor or a manager with us too, as we actively look to promote from within the team. It’s also possible to move between our properties giving you great variety, flexibility and many opportunities for the long term.

Our departments include Food & Beverage, Kitchen, Housekeeping, Front-of-House, Reservations, Sales and Meetings & Events. To start your fantastic journey with us, check out the careers page of our website.

One of our Floor Housekeepers said:

“My 6 month Trainee Supervisor train-ing was mostly on the job with another experienced Supervisor. I learnt a lot and she encouraged me so much. I was very happy and excited when I got promoted to Supervisor. I was so surprised as I wasn’t expecting it to happen so quickly.”

w w w . a r o r a h o t e l s . c o m @ A r o r a H o t e l s/ A r o r a H o t e l s

arora_a5_advert.indd 1 4/29/2013 3:48:41 PM

CRUISE MANAGEMENt WItHPLYMOUtHUNIVERSItY

Paul Clifton, Assistant Front of House Manager on one of the world’s leading cruise ships shares how his Plymouth University degree helped him to land his dream job.

I’ve always wanted to work on a cruise ship! My childhood holidays often took place on one, and one day whilst docked in Palma, I stopped to look at the huge variety of jobs on board and the staff undertaking them. Their passion for working in such a different and exciting environment really enthused me to make it my mission to serve on board some of the world’s greatest ocean liners.

For me, Plymouth University offered everything I needed. The BSc (Hons) Cruise Management course was specific to my needs and was delivered in fantastic surroundings with great development opportunities. My first impression of the University at its open day was one of a friendly, welcoming, professional institution.

For me, it simply confirmed my commitment to be a Plymouth University student.

The University, the city and the opportunities on offer were all first-class student experiences! During my time at Plymouth I made full use of the careers and learning development services at the University. Everyone providing these services was extremely supportive and I am sure that this helped me to obtain my placement with one of the world’s leading cruise lines.

I received the news that I was awarded a First Class Honours degree from Plymouth University, and a week later, was working on board ship as an Assistant Hotel Manager, cruising the Baltic Sea! It just doesn’t get any better than that!

Currently, my job as Assistant Front of House Manager, includes managing the disembarkation arrangements for around

2,000 passengers, looking after the front desk Reception Team, and dealing with passenger queries.

I wouldn’t be where I am today had it not been for my qualification. Gaining my degree from Plymouth University has opened up many doors for me in terms of employment, as well as equipping me with many valuable life experiences and work skills such as communication, organisation and leadership.

Plymouth University offers a range of exciting Institute of Hospitality accredited degree courses in Hospitality Management, Tourism and Hospitality Management, International Hospitality Management, Business and Tourism and Cruise Management. To find out more about how you can start your career with Plymouth University, visit www.plymouth.ac.uk/courses, email [email protected] or call 01752 585 858.

LAUNCH YOUR HOSPItALItY CAREER!

HOTELS • RESTAURANTS • SPAS • GOLF • WINEOur passions are great wine, great food and great experiences for our guests and we want all of our team to share in those too.

We own 2 luxury hotels* and manage 4 Sonoma Hotel properties across the UK ranging from 3 to 4 star. Each has it's own unique character and amazing history.

As every property is very different, the experiences can vary, but in essence across The Vineyard Group we love our teams to share knowledge and take pleasure in seeing people grow and develop their careers.

Find out more about our opportunities at WWW.THE-VINEYARD.CO.UK & WWW.DONNINGTONVALLEY.CO.UK

The Vineyard*, a luxury 5 red star, Relais and Chateaux property has a wine list of 3,000 wines. It also has a 3 AA rosette restaurant as well as a Darphin Spa of Excellence, awarded 5 bubbles by The Good Spa Guide.

Donnington Valley Hotel & Spa* is our 4 star plus, purpose built property set in a fantastic location with easy access to some of the best cities in the south west.

@VineyardNewbury @DonningtonHotel

/The Vineyard at Stockcross /Donnington Valley Hotel and Spa

A6advert.indd 1 10/1/2013 5:05:48 PM

AT CAREERSCoPE we want to provide you with as much information as possible to enable you to make an informed choice about your future career in Hospitality.

CareerScope


your future. your choice. your career.

We provide specialist careers information, 1:1 advice and guidance such as cv, interview and cover letter tips. We also facilitate excellent work experience; as well as offering motivational programmes to help young people make a successful transition into work.

www.careerscope.uk.net@careerscope_sb

get inspiredWork experience that’s Worth doing

Working with top hotels, restaurants, private members clubs and food & service management employers, we match you to the right company to arrange taster days, work experience for job seekers, 16+ school work experience placements, College/FE Work placements, university Work Placements / Internships.

www.inspire.springboard.uk.net@sb_inspire

there is an ambassador near you!

Springboard ambassadors support and encourage future talent by giving a real insight into the industry. They can help you learn new skills and advise you on the path that’s right for you.

www.ambassadors.springboarduk.net@sb_ambassadors

First for Career Advice

from the success and support i have achieved from springboard, my family and i can all appreciate that attending university isn’t always the best option when wanting to start a career. participating in a springboard programme has definitely changed my life.

Tara Goulding, kick Start graduate

ARE YOU LOOKING FOR QUALITY WORK EXPERIENCE?

WORK EXPERIENCE THAT'S WORTH DOINGGET INSPIREDVisit inspire.springboard.uk.net

Look out for the stamp of approval

NOW!

inspire.springboard.uk.net

sign up

H O S P I T A L I T Y • L E I S U R E • T O U R I S M

HOSPITAL IT Y

GUILD

In association with

poster1_employers.indd 1 7/23/2013 4:15:07 PM

are you a teacher?

For engaging resources and

support materials please visit

www.resource-gateway.co.uk

YOur carEEr paTH

ouR PRoGRAMMES help young, unemployed and disadvantaged people into work within the Hospitality industry by providing opportunities for education, training and employment.


AGED BETWEEn 12 AnD 16? get cooking today!

We will help develop your cooking skills and teach you about career opportunities in the hospitality industry working with chefs and industry leaders. Have fun whilst developing skills and knowledge and even be offered opportunities to join apprenticeship schemes following school with sponsors of the programme.

www.futurechef.uk.net @sbfuturechef

unemployed and having difficulty finding a job?

Our range of Into Work programmes are specifically designed for those who are looking to get into the Hospitality industry but may need some additional support to help you on your way.

Whether this is to help build your confidence or self-esteem, support in getting employment if you have been out of work for some time through mentoring or 1-2-1 activities we have a range of programmes that can help you.

These range from our Hospitality Futures programme which offer practical skills, work experience and advice to get into the Hospitality industry to our IWish programme in Scotland offering a flexible programme of training, mentoring and support to get your first step on the hospitality ladder.

get into Work in scottish hospitality

A flexible programme which inspires candidates to find careers in hospitality, tourism and leisure. iWiSH also gives employers a chance to access motivated, appropriately trained staff through offering supported work placement opportunities.

iWiSH

leaving education?

kickStart is a three week programme consisting of work experience with leading industry organisations, certified qualifications and support, advice and guidance from a dedicated team throughout the programme and beyond. We support you in the transition from education into the world of work.

SpringboardProgrammes

i entered futurechef in 2010 and came second out of 8,000 entrants. in 2011 i won itv’s ‘britain’s best dish’. i was then offered an apprenticeship with the savoy. i can’t thank springboard enough for introducing me to the joy of cooking!

conor McLean, chef apprentice, The Savoy

Reception Academy o�ers a number of specialised, practical and very unique courses, preparing you for careers in Hospitality and employment in world-wide Hotels. It is our goal to produce exceptional hospitality sta� by focusing on the requirements of major 5* Hotels thoughout the UK & the world.

Look no further, this is the only course for you

Become a Hotel Receptionist in just 4 weeks

With connections to over 400 Hotels & a success rate of 95%

Graduates successfully placed in

Petra Szabo

Thank you to everyone at Reception Academy. You guys have done a fantastic job and have helped lots of students �nd work in the hospitality industry. I start my new job on friday! Thanks Pierre and Deena my trainers. I look forward to seeing you again for management courses.

Manuela Mazzei Braschi

It’s less than a week since I �nished the course with Reception Academy and today I’ve got a job at Thistle. I’m so happy!! I’d like to thank the school and most of all our fantastic trainer Daniel, who was such a great teacher! I recommend the course to everyone who is willing to start working the hospitality industry.

A big thank you to the fantastic Reception Academy! Your students are enthusiatic, friendly, professional and always immaculately groomed for interviews. We are looking forward to building our relationship with you in the future, and helping your students with careers at Hilton.

www.receptionacademy.com

or 25 months 10 aspiring hospitality managers with strong vocational skills, a degree or

some related work experience in the industry, will spend 5 months at 5 of the most highly regarded properties in the UK. This is the Ten out of ten programme.

13 properties will be participating; Le Manoir, Fat Duck, Lucknam Park, Chewton Glen, Cliveden, Mallory Court, The Vineyard, Pennyhill Park, Rick Stein’s Seafood Restaurant, Gidleigh, Bath Priory, Chester Grosvenor & Calcot Manor.

On the programme a different discipline is covered at each property including – Kitchen, Food Service (Restaurants, Bar, Room Service, Events), Reception with Reservations and Concierge, Housekeeping with Property Maintenance, and finally Sales & Events.

In addition, there are training days for everyone to get together and learn about Finance, Management and different learning styles etc.

We are simply looking for the 10 best candidates!

You may have a degree? You could be someone who has developed top vocational skills over a year or two in a hospitality related experience?

We are open to approaches from a broad range of candidates. We propose that applicants are 20 years and above to deal with the challenges that will come their way.

This programme means moving accommodation 5 times in 2 years, so there is a real adventure to be had!

A Unique Learning Programme for Hotel Management Trainees.

To Apply:Write to us telling us why you are a worthy candidate. Send this along with your CV by mail, email, or via social media. It needs to impress us as from this we short list 100 candidates for telephone interviews. 50 candidates will then be invited to an assessment day in one of our hotels. It is a very full day of interviews and group exercises and all round general assessment. At the end of the day the GMs & HR Managers from all the properties involved will select the final 10.

The programme begins on the first week of September every year and runs over the course of 25 months.

www.ten-outof-ten.co.uk

Dates

Do you have what it takes?

F

tenoutoften.indd 1 4/29/2013 3:51:53 PM


MoST IF noT all hotels invite applicants to apply on-line, with websites offering information on current vacancies as well as useful background company information.

Remember several companies also use professional and social networking sites like LinkedIn, Facebook and Twitter to post information about their job vacancies. Specialist one-stop shops like Caterer.com & bighospitality.co.uk, recruitment agency websites such as Admiral Group or Profile Management and Calibre Recruitment (for more senior job roles) and general job sites are good sources of information and job opportunities.

• Mistake on-line for informal – always sound professional and use full language; beware text and internet slang creeping into your applications!

• Send it off right away. Get a trusted friend or colleague to double check your application for you

• Send blanket applications – one size does not fit all.

• Prepare – research the company and write out your answers on paper beforehand to help you focus

• Take care to answer all questions clearly

• Pay particular attention to spelling and grammar – mistakes can be really put companies off

• Try to use the same language and words as the company uses in its job advert

• Give solid examples of how you fit the job specification – remember to think of your transferable skills

• Tailor your application for the company / role

• Keep a copy for reference. It will come in handy for the job interview

• Proof read your application before submitting it. Always.

Getting that job!

Your application is one of your first opportunities to make a good impression. It’s what will get you through the door to the all-important interview. Here are some do’s and don’ts.

Do Don’t

YOur carEEr paTH

A guide to job applications


Making a fantastic first impression is extremely important, you need

to stand out above the rest and your first chance is with your application. a good cv and cover letter are vital. they need to promote you to the business and show future employers you are the best. kerry Mabbley, Head of ambassadors and careers, Springboard

Your path to achievement

Create a great first impressionTop tips to improve your CV

Your ‘Curriculum Vitae’ or CV is a written representation of you, so the words you choose and the layout you use are vital.

Make sure your CV stands out from the crowd, but always be professional.

Try to adjust your CV to every job you apply for. Carefully link the requirements of the role found on the job description and person specification to your own skills and experience.

• Be concise and to the point – too much wording and long sentences will put off a busy recruitment manager

• It may be short and to the point, but make sure it’s not so brief that your qualifications and abilities do not come across

• Organise the information clearly. Use sections and mark these with clear headings such as: Personal Profile; Skills Summary; Employment History and Education & Qualifications

• Use your personal details as a heading to begin, detail your first name and surname, current address, telephone number and email address

• Make sure your email address sounds professional – create one for job applications and one for personal use if necessary – but remember to check them regularly

• The most recent information should always come first, your CV should read as it’s going backwards in time

• Use short sentences and bullets to emphasise key points

• In the Employment section, describe the result rather than the role – make it achievement focused, and avoid too much detail

• Use language that reflects your personality and originality – use strong verbs like ‘led’, ‘handled’, ‘managed’ and avoid weak ones like ‘liaised’, ‘involved in’

• Don’t repeat yourself – supply the employer with only the necessary information

• Be honest – you may be asked by the employer to explain your qualifications in detail

• Do not send photocopies of your CV, a fresh, clean printout always looks best. This is a must!

Some golden Covering letter rules:

• Always try to address your letter to the individual named in the job advert. If there is no one listed then address it to ‘Sir or Madam’

• Sound enthusiastic about their company and their specific role – make them want to interview you

• Always check your spelling and use an easy to read font

• Use quality paper

• Research the employer – what makes them tick? Check out their website. Work out their priorities and values - state how your skills will fit

• Get someone else to read your covering letter and CV and get some honest feedback, preferably someone with experience

• Dare to be different – include real work-related experiences and achievements that impress and make you a unique candidate

• Do not use abbreviations and avoid jargon


Work experience is a really great way to

explore your career options, enhance your cv, develop a range of transferable skills and explore possible career options whilst ensuring you make a good impression on a prospective future employer. if you are interested in understanding more about the hospitality industry through work experience, the InSPIRE team at springboard can help you on your way – get in contact now!

ruth bankover, Head of inSpirE and Work Experience, Springboard

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YOUR NAME Your address line 1, line 2, line 3, POSTCODE Mobile: number here Home: number here

Email: youremailaddress@here PERSONAL PROFILE _____________________________________________________________________

Here you should tell the employer what you feel your strengths are. If you are struggling why not think about your greatest achievement so far. What was it? What did you achieve? What skills did you need to achieve this and what did you learn?

Remember not to be too generic, make your CV stand out from the crowd! Finish it off by stating what your current goal is (make sure this relates directly to the

position you are applying for!) KEY SKILLS & EXPERIENCE ___________________________________________________________________________

• Skill • Skill

• Experience • Experience

WORK EXPERIENCE _____________________________________________________________________ Date from/to Job Title Employer, Location

• Briefly list your duties or achievements in this job • ‘’ ‘’

Date from/to Job Title Employer, Location

• Briefly list your duties or achievements in this job • ‘’ ‘’

EDUCATION & TRAINING _____________________________________________________________________ Dates from - to Educational Establishment/ Training Provider/ Certificate

• Main Modules? • What skills and experiences did you gain?

ADDITIONAL INFORMATION _____________________________________________________________________ Date to – from Brief Description of Achievement Here write about what you enjoy doing in your spare time. What is important to you? What are you passionate about? Or do you hold a UK Driving Licence? Can you speak other languages? Were you given an award? Are you a member of a group? REFERENCES ___________________________________________________________________________

Available upon Request

always ensure all your contact

details are correct and up to date.

employers often ask for 2

references. using professional or educational

are best.

list those duties that are relevant to the position you want

next, showing similar experience and

transferable skills.

be unique! here refer to one or two of your greatest

achievements.

show progression through your

career. your cv should tell a story,

illustrating your journey so far.

list your strongest qualities – make

sure they are relevant to the

job you are applying for.

your hobbies and extracurricular activities can

help showcase your passions and

personality.


Interview TechniquesThe confidence to speak for yourself

Your chance to shine

liz mcgivern, vice president Human resources, red carnation Hotels

my magic hint for an intervieW? take your time!

1. make time to do your research on the company before you attend the interview – if you want to work for them this shows you are really keen.

2. always have prepared at least one question to ask the interviewer – not based on salary or benefits, but on something that shows you are genuinely interested, for example on career progression opportunities or even how your interviewer got to where they are!

3.look into your journey and prepare your route before the interview date. if you can, a practice-run to the address is ideal.

4.show up early by 5 minutes, be smart, tidy and clean, make good eye contact, smile and introduce yourself. 5.take time to think through a question asked during an interview – thinking time is fine and shows confidence (unless it takes you an hour to come up with something good!).

not rushing will help your nerves. but remember, you will be forgiven for being nervous if you also let your personality come through. Try to be relaxed enough to show what a great person you are and professional enough to show what a brilliant employee you have the potential to be too!

An InTERVIEW IS your opportunity to tell your potential employer, in person, why you’re right for the job. It can be nerve wracking but remember if they’ve invited you to meet them it can mean only one thing – you’ve already impressed them once before with your CV and unique combination of experience.

The golden rule is simple, as always: be prepared! Research and preparation will help your nerves and make you feel more in control.


• Do background research on the company and job• Network with people who may be able to help you – it’s a social

world and it’s good to connect with people who can give you advice including the wisdom of their experience

• Prepare your answers to potential questions in advance for example, why are you the right person for the job? What experience do you have? Why do you want to work in Hotels?

• Although it’s probably the last thing you want to do, take 10 minutes to jot down all the questions you were asked – you can use these as test questions for future interviews

• Send a follow up email thanking the interviewers for their time• Follow up if timescales run over and you haven’t heard the

outcome as promised• Always ask for feedback on the interview if you don’t get the job

Before

After

• Arrive at least 5 minutes early, bringing your CV with you• Dress appropriately – clean, smart, tidy in appearance• Be confident – smile, clear and warm voice, firm handshake• Be upbeat and positive• Build rapport with your interviewer• Look and sound interested• Answer what you are being asked, incorporating your ‘selling

points’ and company knowledge• Be clear and don’t waffle• Don’t be afraid to ask for clarification of a question• Don’t dwell on the salary package• Say thank you with a firm handshake and smile

During

• Join Linkedin; a professional networking site, ensure your profile is up to date, with a great photo

• Talk to family and friends to get connected to anyone in hospitality

• Make contact with Springboard and attend networking events

• Get yourself known as someone who is keen and does as they say they will do

• introduce yourself professionally, with a hand shake and eye contact

• Enter conversations with a curious mind, ask them what they do in hospitality, listen and take the conversation from there.

• people love talking about themselves, so keep asking questions and listening, giving appropriate responses.

consider investing in a coach, or finding a mentor, to find the way into hospitality that’s right for you and to tap into your potential! Look for someone you trust and respect who can share wise words to guide you along your way. With help from others you may just achieve more than you ever imagined.

a coach is someone who will assist you in moving forward in your career, that is right for you and unlocking the potential that you currently aren’t aware of.

Sally has spent 24 years working in 3, 4 and 5 star hotels in most departments and is now striving to inspire colleagues and leaders in all organisation (hospitality and otherwise) to deliver exceptional service and inspire their teams to deliver amazing results for their business.

for more information visit

www.zflltd.com

a mentor provides advice and guidance, with experience in the field. They may be able to assist in opening doors and share advice on your career, allowing you to learn from their mistakes.

the importance of networkingif you’re serious about pursuing a career in hospitality, then go for it! it’s huge fun, very rewarding for anyone who is willing to put in their effort to achieve. the key is to have a good understanding of what interests you in hospitality so that you can talk about it. then get talking to anyone and everyone who will listen!

here are some handy hints to assist you in taking steps along the road to a fruitful career:

On our Management Programme you will be given the tools to become not just a manager, but a great manager. At Red Carnation Hotels we give you the skills and knowledge to confidently give ‘knock-your-socks off’ service. This style of service will become ingrained and will stay with you for a long time to come!

What sets ours apart from the management programmes in some other hotels is you’ll have access to the Managing Director on a regular basis. Truly an inspiration to work for, Jonathan Raggett personally helps people in their first management role.

WWW.REDCARNATIONHOTELS.COM/CAREERS

M A N A G E M E N T P R O G R A M M E 1(MP1)

• A2½-yearprogrammeforgraduateslookingtobecomeourfutureGeneralManagers.

• SpendayearintheRoomsDivision,learningaboutReservations,RevenueManagement,Housekeeping,Reception,GuestRelations,NightManagementandConcierge.

• SpendayearintheFoodandBeverageDepartment,getinvolvedintheday-to-daysmoothrunningofthedepartment,spendtimeinFineDining,Kitchen,Restaurantservice,Bar,LoungeandConferenceandBanqueting.YoumayevenimproveyourknowledgeofwinesbyspendingtimewithourSommeliers!

• Experienceamonthineachofthecentralsupportdepartments-Accounts,IT,Sales,Marketing,PRandHumanResourcesandTraining.

M A N A G E M E N T P R O G R A M M E 2 (MP2)

• ThisoffersalloftheMP1programmetraining,butisdesignedforthosewithnoformalqualificationsatall–e.gyoumaybeaschoolleaverwithadesiretogetintohospitality,orlookingforacareerchangelaterinlifebuthavenoqualifications.

• Wewillconsideryoufortheprogrammeifyoucanshowusyouhaveagreatattitude,andhaveworkedintheindustrypreviously(perhapscasualworkinyourschoolholidays,oraSaturdayjob).

• WeofferallthesameareasofworkonMP2aswedoforMP1,howeverwegiveyoualongertimetocompletetheprogramme,itmaytake3or4yearstocoveralltheareasanddepartments.Severalofourbestmanagershavejoinedusthroughthisavenue.

Other benefits to our programme:• Its structure allows you time in areas that appeal to you

with maximum exposure to each hotel department• Receive regular, structured appraisals and job chats with

your manager, centred on you - your progress, your aspirations and your objectives

• An Induction Day when you first familiarise yourself with the company and the different departments and a week-long company orientation, when you start, visiting our hotels in London and Dorset

• A mentor who has been in your shoes will make time to guide and support you

• Our Managing Director will not only offer inspiration, but listen to your ideas, and push you to achieve your potential

• Continue formal training and development whilst on the programme, linked to internationally recognised qualifications gaining additional credentials, free of charge to you

M A N A G E M E N T P R O G R A M M E

redcarnation.indd 1 1/30/2013 10:25:04 AM

Top Tips

stuart johnson General Manager, browns’

London and chairman of the Savoy mentoring scheme.

What’s the best thing about a career in hospitality?Hospitality offers a huge cross section of careers under one umbrella, whether it’s sales and marketing, finance, food and beverage, or housekeeping. it’s one of the few careers that offers those with passion and a willingness to work hard the opportunity to rise to a quite senior level quickly.

What’s the secret of your success? primarily it’s because i’ve had the opportunity to work in every department of a hotel, starting from the bottom. i’m not afraid of hard work and i don’t accept mediocrity, i focus consistently on looking at how we can deliver each element of service better.

Why is mentoring so important? coming into the industry, it’s very important not to be afraid of having a mentor. They help you to make the decisions that take you on the right path. They will have the knowledge, experience and style to help and influence you, and push your boundaries. You will therefore be able to develop your skills and become the person you can be. if you are already in the industry, mentoring can help you to do your job better and to develop to the next level. it can give you confidence you need during difficult periods.Mentors act as catalysts in your career – helping to make things happen for you and exposing you to networks of people you would not otherwise meet. a good mentor can make your journey to the top of a rewarding career that much easier.

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Why are you such a strong supporter of inspire work experience?inSpirE is a great benchmark and quality assurance of consistency in the delivery of structured work experience. Even some of the major hotel companies in the world don’t necessarily offer a welcoming work experience.

What are the elements of a good work experience programme? it’s important that the individual is given an appropriate and thorough orientation. This gives confidence to a 14 or 15 year-old coming out of school into a workplace which can be hugely daunting.being allocated a mentor or buddy to support the candidate is important. They should treat them with the respect they would a full-time employee and team member. Young people should actually be immersed in the departments, and not just used to make coffee or to do the filing.

Good work experience offers young people appropriate training and exposure to the work place. it should provide a true experience and picture of what working in hospitality is about.

Learn from the best!How work experience and mentoring can benefit your hotel career.

Stuart’s Top Tips• Be a sponge! You can always learn something new

• Be open-minded

• Utilise your passion for serving others, contribute in even the smallest way to someone’s happiness

• Hard work always pays off

• Don’t be frightened of having a mentor, they will help you become the most successful person that you can be

examples of tWo mentoring schemes

• The Savoy Society Mentoring Scheme supports aspiring leaders in the second or third year of their degrees

• The St. Julian Scholars programme is for people already in supervisory roles but who can be mentored to do the job better before moving on to the next level


ARE YOU LOOKING FOR QUALITY WORK EXPERIENCE?

WORK EXPERIENCE THAT'S WORTH DOINGGET INSPIREDVisit inspire.springboard.uk.net

Look out for the stamp of approval

NOW!

inspire.springboard.uk.net

sign up

H O S P I T A L I T Y • L E I S U R E • T O U R I S M

HOSPITAL IT Y

GUILD

In association with

poster1_employers.indd 1 7/23/2013 4:15:07 PM

YOur carEEr paTH


kathryn blake Graduate Manager,

Jury’s inn, Southampton

What’s the best thing about your job? Definitely the opportunity and time to work in every department and understand how these work.

What prepared you for work in hotels? i’d worked overseas as a holiday rep for Thomson, and i have a Tourism degree from plymouth university. in March 2012, i found out about its great graduate scheme, which is a fast-track programme to prepare me for a management position in the company after 2 years.

your strongest quality? My passion for customer service. if i can make other people happy, it makes me happy. i really take great pride in my customer service ethic. i think i’m also a very positive person.

What would you change about your job if you could? nothing at all. i am so lucky to be working in a great company with fantastic people. if there’s anything at all, maybe it’s having to get up for work at 5.30am every day!

name a challenge you overcame: probably moving my entire family from plymouth to Southampton, a completely new place we didn’t have a clue about. But I just dived in head first. It was too good an opportunity to miss.

What do you do in your spare time? i read anything i can get hold of on my kindle. right now it’s The Secret of Crickley Hall by James Herbert. i also play with my 2-year old daughter, cariab, which is Welsh for ‘darling’!

What would you tell someone who wants to be you? always smile because smiling gets you very far. Whatever the situation, at some point, a smile is always appropriate.

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school: bluecoat School, Oldham

higher education: Sheffield Hallam university

first job: Waitress in a pub

lucky break: being accepted to undertake the Marriott Graduate programme

roles since: Hr coordinator, and HR Officer

career motto: always aim high and if it wasn’t meant to be, you will still shine

dawn louise hardy Human Resources Officer, Marriott West india Quay Hotel and Executive apartments

MAnY ToP HoTELS and hotel groups are serious about providing graduates with the best head start in the industry and grooming them for management, an area where the hotel industry really needs talented people like you.

Schemes like the Marriott Trainee Voyage Programme, the Jury’s Inn GRoW Programme and the IHG ‘Future Leaders’ Programme all offer fast-track, flexible routes for graduates with high potential.

on a graduate programme you will have the chance to work across different departments, benefit from the wisdom of a mentor, and work on plum assignments examining the workings of the business.

The most important thing to do when looking to apply for a Graduate Scheme position is to do your research. not all companies have the same offer, so the more you know, the better able you’ll be to pick the right scheme for you.

Your path to achievement


Graduate Schemes

MEET THE EMpLOYErS

...and thosethat offer quality approved work experience!


meet the employers

Andaz, Liverpool streetwww.london.liverpoolstreet.andaz.hyatt.com@HyattConciergefacebook.com/Hyatt

Working at Andaz Liverpool Street you will profit from our numerous staff benefits! Located in the heart of the City, this east-end 5-star boutique hotel provides the perfect location for both business and leisure. Formerly opened as the Great Eastern, the Andaz is housed in a beautiful redbrick Victorian building dating back to 1884. A wide range of dining and imbibing choices are on offer ; savour afternoon tea and British fine dining in the 1901 Restaurant & Wine Bar, Japanese cuisine in Miyako, fresh seafood in Catch, the brasserie grill menu in Eastway and traditional English pub fare in George.

Accor Hotels www.accorjobs.com@accorjobs facebook.com/Accor

our employees are responsible and positive. We expect them to make their own decisions and we provide them with the training and tools to ensure they can do their jobs with confidence. We are recognised as a ‘Great Place to Work in the uK’ and in a recent staff survey, 86% thought the company did what it took to satisfy customers and 82% were proud to belong to Accor. Career opportunities within Accor are vast. All jobs are advertised on our website and the Job Skills Guide lets people check their skills against jobs they are interested in, allowing them to make the perfect case for more training.

Arora Hotelswww.arorahotels.com @AroraHotelsfacebook.com/AroraHotels

Arora Hotels is an independent hotel company owned and founded by Surinder Arora in 1999. It is the uK’s leading specialist hotelier to the airline industry and one of the fastest growing private hotel companies in the uK. our company has made a name for itself through design, construction and operation with exceptional levels of hospitality. Prime locations include two Arora Hotels at Heathrow, one at Gatwick/Crawley and one in Manchester. Arora also operates the Heathrow and Gatwick luxury Sofitel properties. The Renaissance London Heathrow is the most recent addition to our portfolio and an exciting new hotel, planned for the Docklands area of East London, is in development.

Apex Hotelswww.apexhotels.co.uk @ Apex_Interwww.facebook.com/apexhotels

Apex Hotels is one of the uK’s leading operators of contemporary city centre hotels. The company currently operates three hotels in London, four in Edinburghand one in Dundee.Customer service is the primary focus for all members of the Apex Hotel team. The company has a reputation for providing a ‘friendly face’ to all guests and aims to provide positive opportunities for interaction with staff at every property.Based in Edinburgh, Apex Hotels is a small family owned Scottish company, operating with a mission to provide chic and stylish destination properties in key markets across the uK. Management has adopted a philosophy of controlled, dynamic growth, with various key cities currently under review for potential expansion.

The Balmoral www.thebalmoralhotel.com@The_Balmoralfacebook.com/RoccoForteHotels

We place a great deal of importance on assembling the best team of people possible. Guided by your existing knowledge, personality and motivation we then train you to perform your jobs well and create a working environment where you can flourish. Every working day employees make the difference for our guests by maintaining our culture of sincere service. It is this service culture that sets us apart from our competitors. We will treat you the same way that we expect you to treat our guests; with warmth, courtesy and respect. We know that if you are productive and content our guests will be happy and want to return.

The Bath [email protected]/TheBathPriory The Bath Priory is a luxury five star, award winning country house hotel privately owned by Andrew and Christina Brownsword. We offer career opportunities for those who are looking to grow and flourish within a passionate environment dedicated to service excellence. 2012 was a fantastic year for us with many accolades being awarded. Executive Head Chef Sam Moody and his team received their first Michelin star and Jane Moore with the help of her assistant have been awarded the Relais and Chateaux Garden of the Year award. This is indicative of the hard work, dedication and high standards that we strive for. Being part of Brownsword Hotels and Relais & Chateaux, the Bath Priory really is set apart, from the homely atmosphere to creating an individual experience with employees who genuinely care.


Boodle’s www.boodles.org

Founded in 1762, Boodle’s is the second oldest Private Members Club in the world. The Club has two Dining Rooms, a thriving Private Banqueting and Club Events department and 17 bedrooms. There is a great working environment which creates a sense of family amongst the team and is wholly supported and contributed to by the Members. We are an equal opportunities employer, putting great emphasis on development and training. The kitchen continues to be recognised as one of the country’s best, with annual apprenticeships offered teaching a combination of Classical and Modern cuisine. Staff welfare is key and loyalty is rewarded with long service awards and a general pension scheme.

Brown’s Hotel www.brownshotel.com@Browns_Hotelfacebook.com/RoccoForteHotels

our principal asset is our people. Sir Rocco has put together a team of highly skilled professionals who share his vision of creating the world’s leading luxury hotel management company. We take great pride in the fact that most of our promotions start from within. We give our staff a chance to grow from entry level positions to management ones. During an internship, we offer career development training and strategic internship coaching. We welcome applications for nine to twelve months placements. Part of Rocco Forte Hotels.

Caledonian Club [email protected]/The-Caledonian-Club-Belgravia

Caledonian Club is a private Members Club founded in 1891. We have over 1200 members from all walks of life. The Club House boasts 39 bedrooms, main dining room, bar and lounge and 7 multi-use function rooms. We have worked closely with Springboard Scotland over the years, providing training opportunities and full time employment and continue to support the Springboard KickStart, taking a number of work experience students throughout the year. There is a tremendous bond between staff and members that help make the working environment exceptional and unique to a private members club.

The capital Hotel - Londonwww.capitalhotel.co.uk/[email protected]/thecapitalhotellondon

We pride ourselves on having the most personalised, attentive staff. They are full of motivation ensuring our guests have a memorable stay. Therefore we look for enthusiastic, professional and ambitious people to join our teams. We provide a committed training and development programme to continuously improve and develop our members of staff. All current positions available at The Capital can be seen on www.caterer.com.

careys manor & senspa www.careysmanor.com & www.senspa.co.uk@careysmanor facebook.com/careysmanor?fref=ts

Four star hotel & luxury spa in the new Forest. We offer a variety of jobs and careers in the hospitality, spa and retail industries. Whether you are seeking work experience, a part time role to support you whilst studying, an apprenticeship or a first job after school or college we may have an opportunity to suit you. We want all our staff to succeed at work and to enjoy what they do so we work hard to reward and recognise staff, with events and award schemes throughout the year. We provide training, development and promotion opportunities for all our staff. Take a look at our website and if you have any questions or would like to talk to us, please do get in touch with our HR team.

The calvary & guards club www.cavgds.co.uk

The Cavalry and Guards Club is a traditional and historic London Club operating along similar lines to an exclusive ‘boutique’ hotel – offering bedroom accommodation, dining and bars to its membership (who are primarily serving or retired Army Officers). Based in central London – on Piccadilly – the Club is also a popular venue for Members events and functions and plays host to members of the Royal Family and other VIPs during a busy year. The Club staff number 50 – most of them having worked with the Club for a good number of years – and many find the primarily Monday to Friday nature of the business a great attraction.

The cavendish, Londonwww.thecavendish-london.co.uk@cavendish_hotelfacebook.com/cavendishlondon

Situated on Jermyn Street, in the heart of Mayfair, The Cavendish London, a 4 Star Deluxe hotel is a welcome calm in the heart of London. Whether staying for business or pleasure the hotel’s 230 contemporary bedrooms provide guests with a warm, tranquil environment to escape to. In 2010, 2011 & 2012 we were featured in the Sunday Times Top 100 Small Companies to work for. This achievement is one we are very proud of as the result is based on what our staff feedback about the hotel. our people are the best advert for us, if they say The Cavendish is a great place to work, this will only attract others.

Brend hotels [email protected]/pages/Brend-Hotels/227355867291527

Since the 1920’s, when Mr and Mrs Percy Brend opened their butcher’s shop on Barnstaple’s Butchers Row, our family has been a permanent fixture in the West Country. With over 50 years’ experience in catering and hospitality, we have built up a portfolio of hotels across the South West, starting with the Royal Hotel in Bideford and steadily expanding the Brend Hotels brand to embrace eleven hotels and several restaurants.

MEET THE EMpLOYErS


cliveden House & Pavilion Spa www.clivedenhouse.co.uk@TheGMCliveden facebook.com/ClivedenHouse

One of the world’s finest luxury hotels, we are a grand stately home set in the heart of the Berkshire countryside surrounded by 376 acres of national Trust managed gardens and parkland. We are a hotel steeped in history - a house dedicated to the pursuit of pleasure, power and politics over 300 years. We are commited to providing our guests with superb service. Cliveden annually invites applications for the “Ten out of Ten” Hospitality Management training programme. Successful candidates have an industry qualification and vocational experience, are passionate, hard-working and can-do individuals.

Chewton glen [email protected]/ChewtonGlenHotel

Chewton Glen is a luxury country house hotel and spa set in 130 acres of Hampshire countryside on the edge of the new Forest national Park. A very special place; Chewton Glen is a proud member of Relais & Châteaux. one of the finest luxury hotels in the UK, we have been voted ‘Best Hotel for Service in the uK’. People are at the heart of our success. We offer challenging and motivating careers with many possibilities for growth. The opportunities are varied and include positions in the kitchen, food & beverage, front office, reservations and head of department roles. We are always happy to hear from people interested in joining the Chewton Glen team.

como Hotels and resortswww.comohotels.com/metropolitanlondon/[email protected]/COMOHotelsandResorts

CoMo’s people are the key to our success in creating stylish environments; they help nurture guests, providing the respite and authentic experiences which our valued clients have come to expect. We’re always looking for passionate individuals to join the COMO family, people who think originally, react instinctively, and who want to belong to one of the most exciting companies in the luxury industry.

corinthia Hotel Londonwww.corinthia.com/[email protected]/corinthiahotellondon

Corinthia Hotel London is a 21st Century Grand Hotel. World-leading designers have created grand public spaces, stylish bars, speciality restaurants, a next-generation spa and elegant rooms, suites and penthouse suites. on the upper floors, the seven penthouse suites demonstrate our uncompromising commitment to craftsmanship and world-class service. This is where the great and the good of Hollywood mix and mingle with captains of industry, international high flyers and those who simply wish to enjoy the finest in chic London living in the heart of one of the world’s most exciting cities!

Exclusive Hotelswww.exclusivehotels.co.uk@Exclusive_Hotel@Exclusive_Peoplefacebook.com/exclusivehotelsuk

We always aim to create great hospitality careers instead of just giving somebody a job. Hospitality is a vibrant, fast paced industry where no two days are ever the same. It’s all about people and we’re committed to ensuring our people are happy and well rewarded so that in turn, they pass that positively onto our guests, members and customers. Visit our website to get details on some of our great people who you would be working with as you develop your hotel career with us. If you’re interested in joining them in the world of hospitality, send us your details. We look forward to hearing from you very soon!

The Dorchester Collection@DC_LuxuryHotelsfacebook.com/DC.Luxuryhotels

In the heart of Mayfair overlooking the glorious green expanse of Hyde Park, The Dorchester embodies the highest service values whilst its design and character exude 1930s glamour with a contemporary edge. Around 650 team members are looking after the 250 thought-after bedrooms and different Food & Beverage outlets in the hotel. 140 colleagues look after 45 Park Lane, Dorchester Collection’s latest addition to the collection, offering a smart, discreet hotel from which to enjoy London. Only 45 minutes from central London, Coworth Park is a 70-room luxury country house hotel and Spa set in 240 acres of picturesque parkland. Around 200 team members are busy every day to ensure our guests can indulge in a magical countryside experience.

de vere Hotelswww.devere.co.uk@DeVere_Hotelsfacebook.com/DeVereHotels

Whatever your career aspirations, we can match them. Currently within our portfolio the De Vere Group have 2 brands; 10 De Vere Hotels and 25 De Vere Village Hotels across 35 Locations. This totals to 4300 Bedrooms, Meeting and event space for 1100+ people, 11 De Vere Gold Clubs and 16 Championship golf course. You have the unique opportunity to follow an amazing career journey with one business. We have always built our business around being different. The same goes for our people. At every level, we seek out exceptional individuals – people with talent, charisma and vision. You can expect great development opportunities, excellent benefits and rewards and interest in your ideas for our business whilst working with a group of inspirational people.

Flemings Hotel, mayfair [email protected]/FlemingsHotelMayfair

If you have a passion for challenge and achievement, and a desire to make your career with a company that embraces excellence, then consider what Flemings has to offer. Since opening in 1851, Flemings is renowned for its service, style and elegance. We provide our guests with a truly memorable experience through personal care and attention to detail. At Flemings, we believe that attracting a dedicated and diverse workforce is one of the keys to our success. We like all employees to feel valued and enjoy the work that they do. You will be amazed at how much you will achieve if you have a smile on your face and what is more, you will hopefully enjoy it!


gidleigh Park www.gidleigh.com@Gidleighhotel facebook.com/GidleighPark

Gidleigh Park is a Five Red star hotel with a two Michelin starred restaurant by Michael Caines MBE. our hotel sets the standards for luxury, perfecting the art of genuine hospitality. As the next generation five-star luxury hotel, we attend to our guests in a gracious and attentive manner. To make this vision a reality, we are seeking the best service professionals in the industry. We offer excellent career opportunities to all those with a genuine passion for delivering exceptional service and are willing to give their all. If you want to be a part of a winning team and learn from the finest leaders within the hospitality industry contact us.

gleneagles [email protected]/gleneagleshotel

The Gleneagles Hotel offers an unusually wide range of jobs and career opportunities. There are exciting opportunities for those with hospitality qualifications, however many people do not realise how quickly keen and industrious young people can now progress with the appropriate training. High academic qualifications may not always be necessary. However enthusiasm, a guest focused attitude and the genuine desire to be trained in the skills necessary to provide our guests with outstanding quality of service are. All our employees are encouraged to work towards the realisation of our vision - ‘To be the most desirable resort hotel in the world’.

Four [email protected]/fourpillarshotels At Four Pillars Hotels we believe that you should enjoy coming to work. People stay working for us because they are made to feel like a valued member of the team and this makes them happy in the workplace. When you are happy and content, and know that you will be given every encouragement to grow, why would you want to go anywhere else? At Four Pillars, we’re proud to have a proven track record of developing our teams as well as our business. With an award-winning working environment and investment in training programmes, it gives us a solid grounding for a very bright future.

The goring [email protected]/TheGoring

As London’s only Five Red Star family owned and managed hotel, our guests are always assured a truly memorable stay, and our staff are vital in delivering this experience. We are looking for talented, professional and committed candidates, with a genuine desire to provide the best service possible, and help us to ensure our guests continue to return to their ‘home from home’.

[email protected]/guomanhotels

Guoman hotels now operate as a brand of GLH. Guoman Hotels is an exclusive collection of deluxe London hotels. our aim is to be an international deluxe brand, driven by the highest standards of quality and service. To achieve this, we need to be passionate, to believe in our vision and to be excited about the journey we’ve started and we need our team members to feel the same. You may be looking to make a career in hospitality. You might want to gain experience in a new area or department. or maybe you see yourself as one of our future managers. Whatever you want from your career with Guoman, we’ll do all we can to make it possible. Guoman is a growing brand and our culture reflects this: a vibrant blend of trust, respect, teamwork, commitment and fun.

Hand picked Hotels Limitedwww.handpickedhotels.co.uk@hp_hotelsfacebook.com/handpickedhotels

Hand Picked Hotels is a collection of 20 luxury country house hotels located throughout the uK and Channel Islands. With welcoming and charming service, our guests are encouraged to kick off their shoes, to feel indulged, at home and inspired so that each and every stay is a memorable one. We are committed to ensuring that Hand Picked People get the opportunities they need to develop their talent and potential. We are very proud that our service programme, ‘Being Hand Picked’ has won two national awards for training. Hand Picked People can expect a challenging and rewarding career in a fun environment where they are encouraged and supported to acquire the skills and knowledge they need to ensure every guest has the best experience on every occasion.

Four seasons Hotel www.fourseasons.com @FSLondonfacebook.com/FourSeasonsHotelLondonParkLane Four Seasons Hotels and Resorts have been ranked FoRTunE magazine’s ‘100 Best Companies to Work For’ every year since 1998. With 92 hotels in 36 countries and phenomenal growth planned, Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. In line with our growth plans, we are committed to staff levels that are in keeping with our extraordinary staff-to-guest ratios. We believe that attitude counts as much as skill. As a result, Four Seasons hires motivated people. We train them to perform their jobs superbly, and create an environment where they can flourish.

gwel an Mor www.gwelanmor.com@ GwelanMorResortfacebook.com/GwelanMor

Gwel an Mor Resort offers the ultimate in luxury coastal breaks, providing five star accommodation in a spectacular Cornish location. Meaning ‘view of the sea’ in Cornish, Gwel an Mor overlooks the Atlantic, where the Scandinavian-style holiday lodges blend into an area of beautiful countryside along with onsite dining and extensive leisure facilities.

MEET THE EMpLOYErS


Hyatt regency London – The Churchillwww.london.churchill.hyatt.com@HyattChurchillfacebook.com/Hyatt

The Churchill’s strategy is to ensure that the hotel and the Hyatt group, is recognised as a great company to work for in the shared beliefs, practices and behaviours that the company strives for. our mission is to achieve an environment that is characterised by mutual respect, intellectual honesty and integrity, humility, fun, creativity and innovation. We encourage the visibility and support of management, through leading by example and being approachable. our aim is to make a difference in the lives of those that we touch every day, in respecting all employees, our guests and all their ideas.

iHgwww.ihg.jobsfacebook.com/ihgcareers

IHG are a global, award winning Company that have more guest rooms than any other hotel company in the world – that’s over 674,000 rooms in over 4,600 hotels in nearly 100 countries and territories around the world. We operate nine hotel brands – InterContinental, Crowne Plaza, Hotel Indigo, Holiday Inn, Holiday Inn Express, Staybridge Suites, Candlewood Suites, EVEn™ Hotels and HuALuXE™ Hotels and Resorts. We can offer you more opportunity, more variety and more support for your career through our IHG Academy. our passion for people makes us one of the best loved companies to work for. our people share the same values as us and we work towards one ultimate goal: to create Great Hotels, Guests Love.

[email protected]/HiltonWorldwide

Hilton Hotels’ global presence provides a terrific range of career opportunities in some great locations. We already have over 100,000 team members worldwide who have access to a wide range of benefits, training and development support, and job opportunities where they can work with the best teams in the business. We have one of the most enviable records of consistent international growth and will be adding over 1,000 hotels in the next 10 years. Whether you are a seasoned professional or just starting out in this very exciting industry, we would be delighted to welcome you to our family.

Home [email protected]/HomeHouseClub

Home House is London’s most exclusive private member’s club, fusing 18th century splendour with 21st Century style. It is London’s best-kept secret, right in the heart of town. An exceptional range of facilities is on offer to members including two restaurants, two bars, The Vaults - decadent party rooms, an intimate garden for al fresco dining and drinking - elegant bedrooms and suites and an enviable calendar of social events and societies for activities such as fencing, wine, bingo and debating. The Club took over James Wyatt-designed buildings at 19 and 20 and, most recently, 21. number 21 comprises two bars, two extensive lounges, a restaurant, a boardroom, and two bedrooms, offering members a chic and contemporary destination for work, rest or play.

The Headlandwww.headlandhotel.co.uk/careers@ HeadlandHotelfacebook.com/HeadlandCornwall

The Headland is Cornwall’s iconic hotel. Family-owned and run for over 30 years, the hotel, spa and cottages pride themselves on delivering outstanding service in a world class position on the Atlantic coastline. An award winning employer that is committed to developing and supporting its staff.

[email protected]/Intercontintal-London-Park-Lane

InterContinental London Park Lane recognises that in order to remain an employer of choice, a strong development strategy is required along with our commitment to creating Room to be yourself for all our employees and to foster an inspirational, rewarding and respectful employee journey enabling us together to deliver Great Hotels Guests Love.We are part of a portfolio of nine different brands but no matter how far your IHG career takes you, you’ll be working to make a real difference. You may not be aware of the sheer number and variety of opportunities we offer, may it be pre-employment work experience, internships or career development within the brand and within IHG.

The imperial Hotelwww.theimperial.co.uk @ImperialNWalesfacebook.com/ImperialLlandudno

Four star hotel on the Promenade in Llandudno - Victorian charm and first class service. We offer a variety of jobs and careers in the hospitality industry. Whether you are seeking work experience, a part time role to support you whilst studying, an apprenticeship or a first job after school or college we may have an opportunity to suit you.We want all our staff to succeed at work and to enjoy what they do so we work hard to reward and recognise staff, with events and award schemes throughout the year. We provide training, development and promotion opportunities for all our staff.Take a look at our website and if you have any questions or would like to talk to us, please do get in touch with our HR team.

Jury’s inn Hotelswww.jurysinns.com@[email protected]/JurysInns

We’re classified as a 3 star group, yet our guest ratings consistently position us as much more typical of a 4 star group. Attention to detail, consistently high quality service and specific hotel features elevate the experience for our guests, but whatever the specific reason for each individual, we’re pleased that they think so highly of us. The Business Travel Awards named us Best Independent Hotel Brand in 2012 and we’ve also been honoured with the Gold Standard by Investors in People, for our consistent excellence at the highest levels of people management practice.


The Lowry Hotel www.thelowryhotel.com@Rocco_Fortefacebook.com/RoccoForteHotels

The five star Lowry Hotel is one of the most talked about hotels in the uK and offers the veryhighest quality accommodation, facilities and services including 165 bedrooms (including 6 riverside suites and The Presidential Suite), the River Bar and Restaurant, a relaxing spa and dedicated conference and banqueting floor. A career with us can be stimulating, inspiring and challenging. Part of Rocco Forte Hotels.

The landmark london [email protected]/landmarklondon

At The Landmark we seek to deliver our personal hospitality as a memorable experience to our guests. We ensure our team members have a memorable journey too. We have achieved Gold Champion Award in Investor in People which demonstrates our success as an employer! We empower our team to make decisions with the guidance of Management though the ‘my ideas’ programmes. Team members are involved in business projects that enhance their own personal development. We offer structured development programmes through the accredited ‘Landmark Development Academy’ as well as encouraging team and social learning. our culture is based on a strong set of values that we ‘live’ not just say.

lancaster [email protected]/LancasterLondon

The Lancaster London, like the hospitality industry overall, offers a rich mix of cultures and backgrounds making it a varied and interesting workplace. At the Lancaster London we are sensitive to the ideas and beliefs of others. We are proud of our employees longevity record, which illustrates the excellent relationships between our staff and departments generally, it is an endorsement of the pleasant working environment at the hotel. In 2012, we achieved the IIP Gold accreditation, won Considerate Hotel of the Year, the Considerate Green Champion of the Year was Clare Wright (our Director of Procurement), GTBS Goldstar Award 2012, AA Eco Hotel of the Year 2011 and Catey’s Green Hotel of the Year.

The lansdowne Clubwww.lansdowneclub.com@LansdowneClub

Set in the heart of Mayfair, just off Berkeley Square, the Lansdowne Club is a private members club, where men and women have always been welcomed with equal status. A haven of tranquillity where 18th century grandeur and stylish Art Deco meet 21st century vitality. Perfect for relaxation, recreation and business, the Lansdowne Club offers an unrivalled range of facilities, accommodation and sports amenities and offers an exciting social events calendar.

Lucknam park Hotel & [email protected]/LucknamPark

Lucknam Park Hotel & Spa is one the uK’s leading country house hotels, just 6 miles from the historic city of Bath. The hotel is comprised of 42 luxurious bedrooms (including 13 impressive suites), the Michelin-starred restaurant The Park; an equestrian centre and an acclaimed luxury spa. This is seamless country house living at its finest and it takes a highly skilled, professional and motivated team to deliver service at the very highest level. In return for your dedication, professionalism and passion we are delighted to offer an exceptional salary and benefits package, and the potential for development and promotion.

The Langham, London www.london.langhamhotels.co.uk@Langham_Londonfacebook.com/thelanghamlondon

We may have been around since 1865, but we have a distinctly modern approach to helping people achieve their potential. Innovation is a byword at Langham and this approach extends to our people development initiatives, whether through the China Management Training Scheme, the Advanced Programme for Executives, the Langham Curriculum Certification or through apprenticeships and other government funded vocational training. one of Langham’s core values is “Better Every Day”. We like to think that by investing in our colleagues’ futures we are giving them – and ultimately Langham Hospitality Group – the opportunity to live and breathe that value!

le Manoir aux Quat’[email protected]/lemanoirauxquatsaisons

Le Manoir aux Quat’Saisons, located in the picturesque oxfordshire village of Great Milton, is renowned as one of Britain’s finest gastronomic experiences. Created by celebrated chef Raymond Blanc, Le Manoir has been delighting guests since 1984. A year later it was awarded two Michelin stars, which it has now held for a remarkable 28 years. our people have a unique passion for delivering excellence to the highest standard. We look for people who aspire to learn new skills, are loyal, committed and wish to grow and develop within an inspiring culture.

k West Hotel & [email protected]/KWestHotel

K West is a fun, engaging and friendly place to work. We pride ourselves on our unique take on customer service, and our welcoming manner. This year we were awarded IIP Gold which demonstrates our commitment to our people, ensuring that everyone has a chance to grow within the company! We recognise and appreciate skills, attitude and determination. We give you a chance to flourish and to discover what you are really good at, with provided training, on-going coaching and development. At K West our aim is to make everyone feel special, guest and staff alike. With a team of super friendly, multi-cultural and fun individuals, K West is an amazing place to work!

MEET THE EMpLOYErS


Marriottwww.marriott.com/[email protected]/Marriottjobsandcareers

Is Marriott where you belong? To belong means feeling valued. It means feeling respected. It means knowing your team has your back. It means trust. It means truly being yourself. To belong means that you’re not just coming to work, you’re coming home. At Marriott, that sense of belonging is all around you. It’s where your team meets for an impromptu social event. It’s where someone tells you “good job”—and means it. It comes from working together, as a family, to make our guests feel as much at home as we do. It’s Marriott. It’s where I belong - could it be the place that fits you?

ME [email protected]/ME.London.Hotel

We’re located right in the tourist heart of London, close to the River Thames, theatres, shopping and London’s nightlife. A hotel steeped in history having been the former site of Marconi House, Gaiety Theatre and Strand Music Hall. The ME team are specially chosen to be part of the hotel because of their desire to contribute positively to the aura of the hotel, its atmosphere and service, the satisfaction of our guests, and our team spirit. The way our team behave affects our customer’s perception of the service we offer and our behaviour must enhance, in every waythe aura of the hotel. Friendly team members that smile and are courteous are key assets to any organisation.

montagu Arms Hotelwww.montaguarmshotel.co.uk@Montague_arms facebook.com/montaguarms

17th century, 22 bedroom luxury hotel in the village of Beaulieu, new Forest Michelin starred Terrace Restaurant.We offer a variety of jobs and careers in the hospitality industry. Whether you are seeking work experience, a part time role to support you whilst studying, an apprenticeship or a first job after school or college we may have an opportunity to suit you. We want all our staff to succeed at work and to enjoy what they do so we work hard to reward and recognise staff, with events and award schemes throughout the year. We provide training, development and promotion opportunities for all our staff.

one Aldwychwww.onealdwych.com @OneAldwychfacebook.com/onealdwych

our fabulous Covent Garden hotel offers 105 contemporary rooms and suites, our Lobby Bar serves an extensive list of original cocktails and a sensational afternoon tea and has two fabulous restaurants; Axis at one Aldwych and Indigo. People are our greatest asset and we are always on the lookout for motivated, professional individuals with personality and passion. We place great importance on assembling the best possible team of people at all levels, providing the right training and opportunities to allow them to develop to their full potential. Applicants must be well presented, have excellent communication skills and be enthusiastic about delivering the best service. We offer an excellent range of benefits, good career development and a competitive salary package.

mullion cove Hotel [email protected]/mullioncove

The award winning Mullion Cove Hotel is a celebration of quality, style and service. We combine traditional values with modern amenities in a simply unrivalled coastal setting. Renowned for excellent cuisine and the friendliest of welcomes, our 30 bedroom Victorian hotel overlooks a picturesque fishing harbour and serves as the perfect base to explore South Cornwall.

premier inn - Whitbreadwww.premierinn.comwww.whitbreadcareers.co.uk@WHRrecruitmentfacebook.com/premierinn

our Premier Inn and restaurant brands are dynamic and exciting places to be and our aim is to give a great experience to our guests every time. We need people who are passionate about service and great food, we genuinely believe in having fun at work, but at the same time we are very serious about our people. We invest in training and development for everyone and you can earn qualifications while you are working for us. Find out more by visiting www.thewhitbreadjourney.co.uk

ppHE Hotel groupwww.pphe.com/[email protected]/ParkPlaza

We recruit the best people, we provide world-class learning & development opportunities - including ‘You:niversity Plus’, our student placement programme - and we work together to delight our guests. We focus on service delivery, we invite guest feedback, and we constantly invest in equipping our team members with the skills they need to excel. As a result, 91% of an impressive 50,000 respondents to our recent guest satisfaction survey confirmed that they were extremely satisfied or satisfied with their stay, and our employee satisfaction rating reached an all-time high of 83.3% in 2011. With the support of a strong management team and our bespoke ‘you:niverse’ e-communications portal, there is no better place to launch and develop your career.

prestonfield [email protected]

Prestonfield is one of the most exciting businesses in the Scottish hospitality industry and our standards are high. Are you passionate about hospitality? Do you work well under pressure? Do you like to get it right first time, every time? You could soon be working alongside some of the best professionals in the industry. If you take pride in delivering the very highest level of service, have an excellent career history, have the skills, enthusiasm and commitment to join one of the most vibrant teams in the hospitality industry contact us now.


rAF [email protected]/RAF-Club

our mission is to provide for serving and former-serving sfficers in the Royal Air Force and Allied Air Forces the best affordable facilities and activities in Central London. We are an Investor in People Gold organisation proving that working conditions are high on the club’s management agenda, by offering training and development opportunities to all staff and allowing for flexibility and open communication. Every staff member is expected to bring their unique attributes toward making our members feel welcome and pampered. If you are looking for a friendly and caring organisation that seeks to bring out the best from all individuals and to grow your career in hospitality you may wish join our team.

royal garden [email protected]/RoyalGardenHotel

The Royal Garden Hotel strives to be internationally recognised as London’s most flexible five star hotel. It offers excellent value, and distinction in service comes naturally to us. our professional, dedicated and enthusiastic team ensure the Royal Garden Hotel provides you with a unique and individual experience. We offer a wide range of benefits and have excellent opportunities for career advancement and development. We provide exceptional training programmes for all employees, with progression opportunities to supervisors and managers. In addition, each year, we offer many opportunities for students, who would like to gain practical insights of working for a leading five star hotel.

The red Carnation Hotel collectionwww.redcarnationhotels.com@red_carnationfacebook.com/redcarnationhotels

What makes us a brilliant company to work for is the commitment to continually improve our product plus support and develop our people. There is a family feel that can’t be matched easily and we are fully engaged in trying to achieve the objective of bringing each and every guest back through our superb and memorable service. We have excellent training and development opportunities for example we have a Sommelier who is now the 4th Best Sommelier in the World; he started with us as a glass washer and polisher. Many people throughout our hotel have risen through the ranks and are now an inspiration to the people that work for them.

The Savoy [email protected]/FairmontSavoy

To offer our guests the best in hospitality and service, we first need to offer our employees the best. At The Savoy, part of Fairmont Hotels & Resorts, you’ll find outstanding opportunities, training, career development, recognition and rewards. People stay where they feel valued, and we’re proud to boast one of the highest retention rates in our industry. our own employee opinion survey found that the number one reason our colleagues stay is because they are proud to be associated with Fairmont Hotels & Resorts.

The reform club www.reformclub.comfacebook.com/The-Reform-Club-Pall-Mall

The Reform Club is a building of outstanding architectural interest. We are a living community, our members have many interests and enjoy our amenities and the pleasures of a social club situated in the heart of London. To our 2800 members, we are a home away from home. Somewhere they can escape the outside world and relax. our members like the tradition and history that make the Club unique. It is this along with the personal touch that they are given when they arrive - greeted by name, offered their favourite drink at the bar and shown to their preferred table in the restaurant for dinner. Putting names to faces and learning them is the key to this job. It’s the small touches that go a long way.

principal Hayley Hotels and conference venueswww.principal-hayley.comfacebook.com/Principal-Hayley-Group

We are a collection of 23 landmark city centre hotels across the uK and Europe. our ‘Quality Wins’ culture offers our guests exceptional service by attracting and retaining the very best quality colleagues. It is our policy to develop the skills and abilities of all colleagues, so whether you join us straight from school, from another hotel company or indeed from another industry, we will take a keen interest in your development and will endeavour to ensure the right training plan is in place to support you and your career.

radisson Blu Edwardian, [email protected]/RBEhotels

The essence of the Radisson Blu Edwardian, London brand is its core ‘Yes I Can!’ philosophy, an approach not only to service but also the way we do business. Put simply, it’s an attitude that makes things happen. Because genuine, individual service can’t be automated, it’s an approach that starts even before prospective employees do. We’re looking for people who have the human touch - and if you can show that special skill, there is simply no limit to how far you can go with us. We value autonomy, from front-line to head office, and empower employees by encouraging creativity in delivering the customer promise. What really sets us apart is the nature of the opportunities we offer. People with the right attitude and ability go very far, very fast.

royal Automobile Club www.royalautomobileclub.co.uk

The Royal Automobile Club seeks to maintain and conduct a private members’ club offering high quality accommodation, including dining, recreational and sporting facilities for the benefit of its members and their guests; And, as the oldest motoring institution in the united Kingdom to respect the aims of its founders, and seek to promote the best interests of motorists and motor sport. We empower our employees to create a learning culture through generating ideas and working together to make things happen. We offer a range of development opportunities including accredited nVQ programmes and award winning management development programmes delivered in house by our L&D team. We work extensively with schools and colleges as well as with springboard in nurturing and encouraging young people to work within the hospitality industry.

By joining the Institute of Hospitality, you will be part of the industry’s leading network with a distinguished history dating back 75 years. The Institute promotes the highest professional standards of management and education and its membership spans more than 100 countries worldwide. From students to ‘captains of industry’, members of the Institute are found at every level and in every discipline and this diversity and range makes it unique. Our Education Membership Scheme (EMS) enables more than 40,000 hospitality, leisure and tourism students worldwide to benefit from access to our library and information. EMS members also have access to the Institute’s e-publications: Hospitality Magazine; Know-How and Insight.

Our popular annual student debating competition, Passion 4 Hospitality, is now in its third year. We hold regular networking events including our Annual Lunch, and regional seminars and social trips are great ways to meet other hospitality professionals and make useful industry contacts. Once you are in work, the Institute offers a range of qualifications designed to be highly flexible and accessible. The three-level framework (widely used by businesses and colleges across the UK, in Hong Kong and Sri Lanka) supports continuing professional development, is fully flexible as well as providing clear progression pathways for those seeking hospitality management qualifications. For anyone serious about a career in hotel management, the Institute of Hospitality is your professional network.

Peter Ducker FIH, Chief Executive,Institute of Hospitality

MEET THE EMpLOYErS


[email protected]/thistlehotels

Thistle now operate as a brand of GLH, At Thistle Hotels we’re all about informal upmarket hotels, with warm, straightforward service, in a comfortable, relaxed setting. our aim is to create an atmosphere where guests can work or rest at their own pace, where we can ensure we deliver exactly what they need. our core values are things that can’t be taught, things like putting the guest experience first, achieving results through innovation and entrepreneurial flair, working together as one team and inspiring others with our passion for excellence. What matters most to us is that you have the right attitude; the passion and dedication to always deliver your best. If you can bring these qualities to the team, you’ll find Thistle hotels can offer you a rewarding long term career.

The Torridon [email protected]/TheTorridon

The Torridon is a resort with a unique location in a beautiful part of Scotland offering the guest luxury accommodation at the hotel, quality local produce from its restaurants, a relaxed experience at the Inn, with adventure activities on our doorstep. The resort is run with attention to detail and staff that genuinely care that their guests have an experience to remember. We want to ensure that guests enjoy visiting The Torridon and that you enjoy working here. What we expect of you is that you become one of our top performers and that you join forces with us to ensure that Torridon is a great place to work. We want you and the business to continually improve. Everyday think “what did I do well today, what was tricky, what can I did differently tomorrow?”

The Travellers Club www.thetravellersclub.org.ukfacebook.com/The-Travellers-Club

The Travellers Club was founded in 1819 and moved to its present purpose-built clubhouse, designed by Charles Barry in 1832. The intention of its founders was to provide a meeting place for gentlemen who had travelled abroad, their foreign visitors and diplomats posted in London who might enjoy the privilege of using the Club. Many staff stay with us for a long time, we value our loyal team and reward them with career opportunities.

Wyndham grand [email protected]/WyndhamGrandLondon

Situated in key destinations around the world, each Wyndham Grand hotel and resort is a one-of-a-kind experience with a compelling local flavour. Our business, organisational and personal goals can all be achieved by engaging our team members, we provide information, tools, resources and a nurturing environment. We offer education opportunities through a wide scope of learning and development programmes. When you become a member of our team, you become a member of our family. You can count on each of us to live up to our company’s core values: to act with integrity; respect everyone, everywhere; provide individual opportunity and accountability; improve our customers’ lives; and to support our communities.

vineyard groupwww.the-vineyard.co.uk@[email protected]/The-Vineyard

The Vineyard Group is a small privately owned company, we own 2 luxury hotels and manage another 6 hotels around the uK. The owned hotels are The Vineyard and Donnington Valley Hotel & Spa, and we manage Sonoma Hotels. our passions are providing great wine, great food and great experiences for our guests and we want all of our team to share in those too. As each property is very different the experiences can vary, but in essence across The Vineyard Group we love our teams to share knowledge - we take pleasure in seeing people grow and develop in their careers.

Thurlestone www.thurlestone.co.ukfacebook.com/thurlestonehotel

The award winning Thurlestone is a luxurious classic country hotel in a delightful coastal setting just a short walk from a beautiful “Blue Flag” sandy beach. With 65 refurbished bedrooms including stunning suites and deluxe rooms, some with balconies and many with sea views; as well as family rooms, the Thurlestone provides the perfect escape.


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Careerscope guide to careers in hotels 2014