Careline PresentationESSA 08

Razak Mossa / 11/11/08

Careline Aim

We are committed to ensuring that all Careline Customers feel confident in the service received, that we have understood their request and we inspire their trust by responding in an appropriate, timely manner.

Careline Stakeholders

• Hospitals

• Doctors

• Police

• Partnership Agencies

• Service Providers

• Other Local Authorities

• Adults

• Children

• Families

• Homeless

• Carers

• Social Workers

CARELINE

Careline Service Structure

Careline Services

Homeless FamiliesCareline Children’s

Services

Out of Hours ServiceCareline Adult

Services

Structure

Head of Public Access Client Officers

Adults SW Team Manager –

Children’s SW Team Manager –

Service Manager –

OperationsManager

2 x Adult TL’s

HomelessTL

Customer Service Advisors

Customer Service

advisors

2 x Child TL’s

2 x OOH TL’s

Customer

Service

advisors

Customer

Service

advisors

8 x SW Team Leaders

4 x Social Workers SW PoolOvertime

8 x SW

Professional Issues and Case Management

Total Number of Adult Calls 07/08

11

26

4

11

21

2

11

78

6

96

59

11

52

3

10

24

6

12

82

8

11

71

8

11

60

51

75

68

11

67

6

20

62

7

12

02

8

11

72

9

82

44

12

38

9

11

17

0

99

90

0

5000

10000

15000

20000

25000

Nu

mb

er

of

Ca

lls O

ffe

red

APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR

Month

Number of Adult Calls into Careline

07 to 08 08 to 09

Breakdown of Adult Referrals February 07/08

780

800

946

706

803 793

769 743685

755

745

561

807766

690

0

200

400

600

800

1000

No

of R

efer

rals

Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar

Month

Adult Total Referrals Monthly

07 to 08 08 to 09

Adult Activity Code Breakdown

Transfer Refused / Information Given

19%

Empowering Young People

0%

Call Transfer43%

Signposting8%

Message taken16%

Monitor and Review3%

Referral8%

Adult Protection0%

Income and Assessment3%

Screening & Evaluation of Older People’s referrals

0

100

200

300

400

500

600

700

800

OPN OPC OPS

TOTAL 2006

TOTAL2007

0

10

20

30

40

50

60

70

80

90

100

OPN

OPC

OPS

Total Number of Children’s Calls07/08

9386

8259

1036

072

65

1049

273

17

1038

2

9268 94

55

9922

9772

6567

8700

8091

7242

0

2000

4000

6000

8000

10000

12000

Nu

mb

er o

f C

alls

Offe

red

APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR

Month

Child Calls Offered

07 to 08 08 to 09

Careline

Category of Need 2007/8

Child's Socially Unacceptable Behavoiur

1%

Low Income1%

Absence of Parents0%

Unaccompanied Asylum Seeker3%

Other Reason3%

Acute Family Stress6%

Parental Illness or Disability6%

Disability2%

Allegation of Sexual Abuse3%

Family Dysfunction24%

Abuse or Neglect26%

Enquiry Only25%

Abuse = 26%

Family Dysfunction = 24%

Enquiry = 25%

Careline

Source of referral 2007/8

Voluntary / Independent Agency5%

Out of Hours Team0%

Anon5%

Self0%

Other11%

Social Services11%

Family / Friend10%

Police FSU South3%

Police FSU North17%

Police9%

Education10%

Health19%

Main Sources of Referrals

•Education

•Health

•Police

Careline Achievements – 2007/08

• Closer Professional Links with Adults and Chidren’s Services

• Developed of Out of Hours Service

• Communication Strategy

• Cost Reduction

Careline

Multi- Agency Model to Domestic Violence

Community Safety

Police Family Crime and Investigations Unit

Children’s Centre

Probation

Children’s Services

Youth Offending Service

Primary Care Trust

Careline

Domestic Violence Pilot

Aims of PilotMulti-Agency Preventative Service:

•Referral Point – Police Domestic Violence Unit

•Direct Link to Careline

Contacts

Adults Services 0151 233 3800Children’s 0151 233 3700Minicom 0151 225 2500Fax 0151 225 2275 Websitewww.liverpooldirectlimited.co.ukEmailCareline@liverpooldirectlimited.co.ukPost Careline,

1st Floor Venture Place, Sir Thomas St, L1 6BW

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