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Carousel Managed Services: A Clear Way Toward Business Transformation
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Introducing Carousel Managed Services
As an IT leader, part of what drives you is a passion for using technology to effect positive change. Your strategy fuels fresh ideas on how the latest technologies can add more value to your business.
But every day, something stands in your way—a constant swarm of alerts, incidents, problems, changes, and audits. You spend an inordinate amount of time fighting fires just to keep your organization running, and you might be questioning whether this is the best use of your time or how you can drive innovation when you’re putting out fires.
So, it’s time to raise the bar for IT relevancy. IT leaders must pioneer the shift from being a reactive business function to an invaluable resource of strategic vision that helps the business grow and achieve business transformation. And this is where Carousel can help.
“CIOs are no longer focused solely on delivering the right technology to enable the enterprise, rather they are now the key agent of change for moving enterprise strategy forward.”
Marc Snyder, Head of KPMG’s Global CIO Advisory Center of Excellence
Revolutionize Managed Services Through Our Service Factory Approach
Like the steam engine powered the industrial revolution, Carousel’s Managed Services offering is driving business transformation. Our service factory model is built to meet the challenges facing IT today and designed to modernize your IT operations. Our solution is the perfect blend of the right tools, a highly talented staff, a precise services delivery framework, and decades of experience.
The service factory model difference
Using a service factory model, our offering excels in identifying and managing your most pressing IT issues. This approach uses a proprietary combination of event correlation, automation, knowledge management, and manufacturing-like quality control systems to transform the way leaders run IT.
Through fanatical discipline and an intense focus on operational excellence, we’ve revolutionized today’s standard managed services program allowing you to reduce downtime, decrease expenses, increase agility, and focus on driving innovation.
We’ve helped thousands of clients around the globe—from midmarket companies to Fortune 500 enterprises—by keeping them focused on strategic business-enhancing priorities through our hyper-specialized solutions.
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Our Service Factory Model
Thirty-three percent of enterprises reported that one hour of downtime costs their firms $1-5 million.
Source: Information Technology Industry Council
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How We Help You Transform
Creating a comprehensive managed services solution is not as simple as selecting a support bundle—it’s about constructing the right solution to drive innovation and transformation. Building the right solution will reduce cost, increase IT relevance, and improve overall business agility.
Carousel Managed Services is the perfect combination of transformational options and device-level requirements. The unique solution that we create for your organization will accentuate your organization’s strength while addressing areas that need more attention. Let’s start with an overview of our device-level bundles.
Device-Level Bundle Overview
Observe
We continuously monitor your IT infrastructure
detecting, capturing and validating events, and we alert you to any incidents
requiring attention
In addition to Observe, we provide incident remediation, service impacting patches, plus vendor/carrier
management
In addition to Operate, this is a fully managed
solution, including problem management, service requests, and release management
Operate Optimize
While we reduce your cost of running IT by as much as 40%—and double your operational efficiency—we will clear a path for you to focus on moving closer to the front of the business.
Device-Level Bundle Entitlements
Our device-level bundles have been designed to match the basic needs of most environments. Our Observe bundle accentuates the strength of your team by focusing on eliminating the day-to-day noise. Our Operate bundle not only focuses on eliminating the noise, but also uses our team to drive resolution. And, our Optimize bundle is our complete managed offering where Carousel owns the IT operations of the supported environment. The uniqueness of each bundle is highlighted in our entitlement matrix:
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Obs
erve
Ope
rate
Opt
imiz
e
Monitoring - Reachability Monitoring a a a
- Incident & Performance Monitoring a a a
Reporting & Portals - Web Based Portal (Ticketing & Documentation) a a a
- Real Time Performance Reporting & Dashboard a a a
Configuration Management - Network Backup a a a
- Application Backup Routines a
Event Management - Service Desk a a a
- Event Correlation and Suppression a a a
- Event Capture, Validation and Recording a a a
- Event Escalation a a a
Service Management - Quality Assurance Reviews a a a
Incident Management - Triage & Troubleshooting a a
- Complex Resolution a a
- Bug and Security Resolution a a
- Vendor Management a a
- Carrier Management a a
Problem Management - Root Cause Analysis a
- Chronic Problem Management a
Patch & Release Management- Server Patch Management a
- Network Device Release Management a
- Application Release Management a
EntitlementAvailable in
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Transformational Services Transforming the way we run IT is much more than simply managing a few devices. Our Transformational Services options allow you to take a holistic approach to managing your IT environment, while assisting you in reducing cost, increasing IT relevance,
and improving overall business agility. Here is a summary of our most popular transformational services:
Service Delivery Management Businesses are striving to gain more value from IT, while IT is on a journey to reduce cost, drive efficiency, improve business alignment, and increase agility. Our Service Delivery Management option helps achieve these goals by delivering change and transformation for increasingly sophisticated IT environments.
Lead Support Engineer As technology solutions become more complex and integrated throughout every facet of business, you need access to highly-skilled, highly-certified resources. Our Lead Support Engineer option is your “on-demand” resource assisting in complicated situations, capacity planning, strategic architecture, and design.
eBondingCreating a transformational managed services solution requires deep commitment to constant and consistent communication. Our eBonding option links your Information Technology Service Management (ITSM) system to our service delivery platform allowing real-time data exchange between these two systems.
Business Alignment Services One of the most important things that IT can provide to any organization is an overall positive impact to business outcomes and objectives—and to the bottom line. But this can only happen if IT’s strategy is aligned to the goals and objectives of the organization. To assist in this process, our Business Alignment Services help by:
• Identifying your core IT service strategy and critical business services• Developing detail dependency mapping to critical business services,
as well as key lines of business dashboards• Managing services levels at the line of business level, including user
experience monitoring
Our Business Alignment Services are more than just fixing servers and improving network connectivity. It increases effective line of business engagement, helping your business compete by selling more, delivering more, and bringing more to market to ensure you’re pacing toward successful business outcomes.
Bring More Value to Your Business
Shifting the day-to-day tasks of running IT helps you overcome the challenges of finding time and resources to focus on initiatives more strategically aligned to the business. From leading digital transformation to accelerating a cloud strategy to adopting new technologies that drive productivity and growth, a more strategically focused IT team is simply more relevant.
This is How Carousel Can Help
Working with Carousel, you can choose the exact level of Managed Services that works best for your organization. Our differentiated offering focuses on the elimination of day-to-day noise, strategic use of automation with over 2,500 automation routines, an intense emphasis on managing contextual knowledge by ensuring all information to support your environment is one-click away, and finally, creating strong alignment to support the overall business. Read more about these four differentiators in our eBook: “Are You Managing IT or Is IT Managing You?”
Coupling Managed Services with our service factory approach, delivers the highest standard of quality and consistent stability that you need to trust your daily IT operations to us. While we reduce your cost of running IT by as much as 40 percent—and double your operational efficiency—we will clear a path for you to focus on moving closer to the forefront of the business.
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