Diapositiva 1

Cases for CommunicatorsAlexander SchellenbergEdwin PatriasaniMaulida Kusumaningsari

Unconventional Training PlanINDIVIDUAL ACTIVITY1. What aspects of interpersonal communication are important to address?

Functional Aspects of Interpersonal Communicationhttp://2012books.lardbucket.org/books/a-primer-on-communication-studies/s06-01-principles-of-interpersonal-co.html

Self-presentation goalsRelationship-maintenance goals Instrumental goals (getting someone to do something for us)32. What interpersonal communication problems could develop between employees and customers?A. Generation gapB. Communication gapC. Cultural differencesD. Hierarchal issues

43. What are some creative ways to address these problems?Generation Gap:Work in groups of 5 (e.g. 3 older and 2 younger employees)Rotation of members quarterly get to know each otherYounger learn from work and life experienced employeesOlder can learn new technics from younger employees

5

Communication Gap:

Back to back drawingSurvival scenario

Develop corporate policyRespect for each other (without any age criteria) Set up rules together in workshops & seminarsEvaluation

3. What are some creative ways to address these problems?6Cultural Differences:Make the employees familiar to each others festivalsOrganize different events, e.g. Nyepi, Diwali, Holi, Christmas, Ramadan, HajjExchange of staff5 employees go for a duration of 2 weeks to a subsidiary and gain additional cultural and business experience

3. What are some creative ways to address these problems?7

Hierarchical Issues:Promotions should be performance-basedMore importance to designations

3. What are some creative ways to address these problems?8Facilitator Roles:AutocraticDemocraticLaissez-Faire

Team Roles:ShaperImplementerCompleter-FinisherCoordinator/ ChairpersonTeam WorkerResource InvestigatorPlantMonitor EvaluatorSpecialist

4. What roles do people play in groups?

http://www.skillsyouneed.com/ips/group-roles.html

9Individual Role-Playing Exercises:Typical individual role-playing scenarios

Interactive Role-Playing Exercises:Group role-playing scenarios, with links to specific examples5. In which kind of role-playing exercises could the group address?

http://serc.carleton.edu/introgeo/roleplaying/whatis.html10

Some exercises and activities for listening could be:List-lessSelective AttentionInterpretation of MeaningPaper FoldingDraw what you hearTelling vs. ShowingBuilding a modelPBJ Sandwich InstructionsPass the BallHear it. See it. Do it.Etc.6. What kind of group activity would address the importance of listening?http://blog.trainerswarehouse.com/communication-and-listening-exercises/117. Agenda - RecommendationsWelcome ceremony in the Hotel Conference Room

5 minute small-talk with a random colleague (6 times)

Organizational support/ Question timeTeam building

Back to Back drawing

Survival Scenario

Set up rules for future seminars & workshops

Participation in evening event (dinner)

MorningAfternoonMidday12Working as a GroupGroup ActivityGROUP ESSAYHow unconventional training can be used to teach stronger teamwork skills.

CHARISMAUnconventional TrainingInteractive Role Playing Form18Teamwork EvaluationAll of team member worked activelyPositive actions: all agreed to do the team discussion onlineNegative event: the restraint of internet connectionInformational leader: Alexander SchellenbergProcedural leader: Maulida KusumaningsariInterpersonal leader: Edwin Patriasani

Video Teamwork Evaluation

15432Video Teamwork EvaluationThank you for your attention