FAST AND RESPONSIVE PROCEDURES HELP LAW FIRM WITH MASSIVE MULTINATIONAL CASE

Case Study

NO. 001

BACKGROUND

As one of the world’s leading international law firms with over

25 offices in 15 countries, this company deals in many different

languages every day, servicing an impressive portfolio of clients

around the world.

This particular matter involved over 300 plaintiffs in one of

Europe’s biggest litigation battles.

The success of the case depended very heavily on the lawyer’s

ability to acquire a comprehensive and timely understanding

of foreign documentation before presenting their pleadings

before a high profile court.

THE CHALLENGE

Due to the prohibitive time constraints influencing this case,

quality and speed were of the absolute essence. Another

challenge was around the high security set up required for this

matter, with the client giving 4 days notice of the Spanish courts

ULG’s ability to adapt to any of its client’s demands, and scale up at the shortest notice impressed our client, who has since been using us as their preferred translation service provider.

THE SOLUTION

A Project Management team of experienced, Spanish mother

tongue linguists was flown to Madrid within 48 hours with a

fully comprehensive recruitment programme. The Operations

Manager assisted the team in setting up a 60-strong team of

English mother tongue translators and editors. The infrastructure

for the Temporary Team was organised by the IT Director of

ULG, who was also flown to Madrid and ensured that high

levels of security were maintained around the clock throughout

the duration of the project. As with all its clients from highly

specialised fields, ULG conducted a rigorous process of selecting

and testing the most experienced translators.

Over 70,000 words were turned around per day and the quality

was kept consistently high as teams of translators were working

simultaneously on the same documents. In addition, a team of

6 proof-readers working on a shift basis and available 24 hours

were on hand to ensure that quality checks and deliveries

could be made on a rolling basis. ULG’s ability to adapt to all

of its client’s demands, and scale up at the shortest notice was

so useful and impressive that the client has been using ULG

as their preferred translation service provider ever since.

decision to hold all documentation pertaining to the matter on

Spanish soil only. No material was to be disseminated by email,

via secure websites or any other means outside of Spain. To

translate 800,000 words in 10 business days, the client required

a language service provider that could maintain tight focus and

had a seamless quality control procedure. United Language

Group had 4 days in which to recruit and set up teams of

Spa>Eng mother tongue translators, editors and proofreaders

with medical and legal expertise based in Spain.

Our client, one of the Magic Circle firms, was looking for a

guaranteed turnaround of highly sensitive reports, medical

records and witness statements in record time. Due to the case’s

sensitive nature it was evident that the solution would require

lateral thinking and flexible project management in addition to

translation expertise in the medical and litigation field.

The Firm required round-the-clock service as its client’s 2

billion pound case depended on knowledge gained from the

documents on an hourly basis. There was no room for error

or inaccuracy.

ULG had to react extremely quickly and consult with the client

to design a bespoke solution this project would require.

ABOUT UNITED LANGUAGE GROUP • With over 35 years of experience in the language landscape, United Language Group is redefining what’s possible for global businesses. We apply innovative technology and language expertise to drive quality for our clients around the world. At ULG, language is our business.