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www.aptean.com
DELTA SHELVING SYSTEMSIntuitive ERP enables future growth for Delta Shelving Systems
CASE STUDY
CASE STUDY DELTA SHELVING SYSTEMS 2
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CUSTOMER DETAILS
Founded in 1984
MTO
Serving warehousing, logistics industries
Manufacturing facilities in Australia and
China
INDUSTRY
Industrial Equipment
APTEAN SOLUTION
Intuitive
CHALLENGES
• Laboriousandtime-consumingengineeringandquotingprocessthat
impactedspeed-to-marketandresponsivenesstocustomers.
• Informationhadtobere-enteredintobillsofmaterial,routingsandwork
orders,causingdata-entryerrorsanddelays.
• Nolinkswereavailabletocheckinventoryorvalidatelabor.
• Thereforeinventorystockswerehighandphysicalcountsalwaysrequired
significant adjustments.
BENEFITS
• Significantsalesandengineeringtimesavings,resultingina50percent
reduction in sales administration and processing overhead, as well as a
dramaticincreaseinquoteturn-aroundtime.
• Increaseininventoryvisibilityandaccuracy,alongwith:
o Inventoryreductionof48percent.
o Currentliabilitiesreductionof18percent.
o Stocktakevariancereductionof83percent.
• Improvedproductionplanningandscheduling,resultingin10percent
reductioninindirectlaborand61percentreductionindirectlabor.
• Significantreductioninoverheadforquotationandorderingprocessesasa
resultofDelta’sEXPRESSITportal,usedformorethan70percentoforder
intake.
• Increasedcustomersatisfactionduetoimprovedproductionandshipping
processes(consistentlydelivering100percentinfull,ontimecompared
withpreviousaverageof80percent).
CASE STUDY DELTA SHELVING SYSTEMS 3
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CHALLENGE: HIGH-DEGREE OF CUSTOMIZATION REQUIRES ADDITIONAL FUNCTIONALITY DeltaShelvingSystems(Delta)isaprivatelyownedmanufacturer
ofshelvingsystemsandwireproductsbasedinSydney.
Foundedin1984,Deltahasbecomeagloballeader,providing
innovative solutions for integrators of warehouse and storage
systems.ProductsaredesignedandengineeredinAustraliaand
manufactured in Australia or China, depending on the customer’s
geographic location.
Delta’sshelvingsystemsaretypicallycustom-madetofitvarying
spaces, needs and characteristics—weight, volume, size and
shape—oftheitemsthatwillbestored.Eachorder,therefore,is
likelytorequireadditionaltimeinquoting,designandengineering
duetoitsuniquespecifications.Priorto2009,Delta’sconfiguration
wascompletedthroughalaboriousandtime-consuming
engineeringandquotingprocessthatimpactedspeed-to-market
and responsiveness to customers.
Because the configuration process was separate from Delta’s
manufacturingandaccountingsystems,informationhadtobe
re-enteredintobillsofmaterial,routingsandworkorders,causing
headacheswithdata-entryerrorsanddelays.Inaddition,nolinks
wereavailabletocheckinventoryorvalidatelabor.Theresulting
lackofvisibilityandpoorinventoryrecordkeepingmeantinventory
stockswerehighandphysicalcountsalwaysrequiredsignificant
adjustments. The Delta team sought an ERP solution that would
notonlymanageDelta’snormalmanufacturingactivities,butalso
handleitsuniqueandhighlycustomizableproducts.
SOLUTION: INTEGRATED CONFIGURATION SAVES TIME Intheend,IntuitiveERPsystemwasselectedasthebestfit
forDelta,particularlywhenitcametoIntuitiveAdvanced
Configurator.“WhileIntuitiveERPwasfoundtobeastrong
solutionoverall,”saidStephenFriend,GroupSystemsIntegration
Manager at Delta, “it was the strength of the Intuitive Advanced
Configuratorproductandtheabilitytomeetourrequirementsfor
highproductcustomizationthatwasakeydriverintheselectionof
Intuitive ERP.”
UsingIntuitiveAdvancedConfiguratortobuildtheengineering
description,billsofmaterial,androutingsforquotesandorders
greatlyenhancedtheprocessinbothspeedandaccuracy.And,
becauseIntuitiveAdvancedConfiguratorisintegratedwiththe
IntuitiveERPsystem,costing,inventoryandschedulingareall
greatlyimproved.TheIntuitiveAdvancedConfiguratorfreed
Delta’sengineersfromtherequirementtobuildandcheckevery
order. In fact, the engineering overhead required to manage
thesetaskshasbeencutinhalf,allowingengineerstospendtheir
timeonmorecomplexengineeringtasksfocusedaroundproduct
development and innovation.
DeltaShelvingtooktheconfigurationprocessastepfurther
byattachingittothecompany’sreal-timewebinterface,
“EXPRESSIT,” for the design and configuration of optimized,
compliantwiredecking.WithEXPRESSIT,customersconfigure
theirownwiredeckingsolutionsthroughtheIntuitiveAdvanced
Configurator,whichthencreatesavisualizationofthewiredeck
as the user inputs data, and provides instant confirmation of order
details,includingpricingandspecifications.“Itusedtotakethree
to four hours to create a drawing from the design parameters,”
Friendsaid.“Nowthesystemcreatesthedrawingdirectlyfromthe
configuration parameters in just a few minutes.” Another level of
time savings lies within the Intuitive Advanced Configurator’s direct
integration with Intuitive ERP.
WhileIntuitiveERPwasfoundtobea strong solution overall, it was the strength of the Intuitive Advanced Configuratorproductanditsabilitytomeetourrequirementsforhigh-productcustomizationthatwasakeydriver in the selection of Intuitive ERP.
Stephen Friend GroupSystemsIntegrationManager, DeltaShelvingSystems
“
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4
Copyright©Aptean2012.Allrightsreserved.
CASE STUDY DELTA SHELVING SYSTEMS
www.aptean.com
Morethan9,000customersaroundtheworldrelyonustogivethemacompetitiveedge.Byprovidinginnovative,industry-drivenenterpriseapplicationsoftware,Apteanhelpsbusinessestosatisfytheircustomers,operatemostefficiently,andstayattheforefrontoftheirindustry.
Formoreinformation,visit: www.aptean.com
RESULTS: INCREASED VISIBILITY LEADS TO GROWTH IncreasedinventoryvisibilityhasenabledDeltatoreduceinventories
significantly.Inaddition,thetightintegrationbetweenIntuitive
Advanced Configurator and Intuitive ERP provide advantages
in planning, costing, engineering and management. These
advantagesenableDeltatoquicklyaddresscustomerinquiries
andorderswithproperlyconfiguredandpricedproducts.Better
reportingviaIntuitiveAdvancedReportingandbettervisibility
ofalloperationshasalsoresultedinamorenimbleorganization
thatisabletoreadilyadapttoproductchange,competitive
requirements and the challenges of a changing economic climate.
“HighlyconfigurableproductsdeliveredthroughaWebexperience
andintegratedintoourback-officesystemshavebecomeakey
differentiatorandhavepositionedthebusinessforgrowthin
additionalmarketswithnewandexistingproducts,”Friendsaid.