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Brief Report: T The Britan nnia Good d Houseke eeping Dig gital+Ema il Marketi ing

Case Study-Good Housekeeping Show

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Page 1: Case Study-Good Housekeeping Show

Brief Report: TThe Britannnia Goodd Housekeeeping Diggital+Email Marketiing

Page 2: Case Study-Good Housekeeping Show

CONTE

Toplin

Mailer

Mailer

Result

TOP 10

Introd

Somestrateg

Appen

ENT

ne Review

r Campaig

r Campaig

ts, Analys

0 PAGES V

uction to

key pointgies/solut

ndix : Link

THE BRI

DIGITA

of the Br

gn Strateg

gn Executi

sis, Inferen

Visited ON

BuzzDrive

ts about otions

s to maile

ITANNIA G

AL & EMAI

itannia Go

gy

ion

nces and R

N THE WE

ers & ION

our techno

ers availab

Page 2

GOOD HOU

IL MARKE

ood Hous

Recomme

BSITE: ww

N Technolo

ology and

ble online

USEKEEPIN

TING CAM

ekeeping

endation

ww.GHsho

ogies

email ma

e

NG SHOW

MPAIGN

Show 200

ow.in

arketing

B

Page

09

BuzzDr

e No.

3

4

5

7

9

10

11

12

rivers

Page 3: Case Study-Good Housekeeping Show

TOPLIN

1. Sevenand 70,0the web

2. We alto browthey had

3. We al

4. The reTo Actio

•••

The remrunning term or

NE REVIEW

n Interactive 000 people fbsite and on-

lso created ase the progrd any reques

lso linked the

esults: 16,80on):

327 people i

120 people

1786 people

* Actual numb

markable thinthe campaigconsistently

W OF THE

Email Shots or creating gsite.

a dedicated bamme detai

sts or queries

e website th

00 page view

invited a frie

used the con

e registered

bers who attend

ng about thesgn—proving y through the

E BRITANN

(with 28 cusgeneral awar

branded webls, register, is.

rough Faceb

ws in just 7 da

end to registe

ntact form on

to visit the s

ded the show w

se figures is tthat the pos

e use of digit

Page 3

NIA GOOD

stomised varreness about

bsite so readnvite friends

book and Goo

ays—and ove

er

n the websit

show

was 6500.

that these wssibilities of etal email mar

D HOUSEK

riants) were t the show a

ers and potes to the show

ogle local gro

er 2,200* pe

te to request

This figure indic

were achieveengaging witrketing are p

EEPING SH

done to twond driving re

ential guestsw or contact

oups.

ople acting u

t some inform

cates the online

d in less thanth customersphenomenal!

B

HOW 200

o lists of aboegistrations,

got the oppthe organise

upon our CTA

mation

e registrations o

n one week os and reader!

BuzzDr

09

ut 7000 both at

portunity ers if

A (Call

only

ofs long-

rivers

Page 4: Case Study-Good Housekeeping Show

Ac

Thpeinv

EngindcamHeaHom

cept and sig

ank you andrsonalised

vitation card

gage with theividual zone

mpaigns. Fooalth, Looks, me and Fam

n up

a

e

od,

ily

M

THE STRATESend brandeinvite friend

Send brandequalified ext

Invite a

Primary Goaevent itself,

Secondary Gthe principa

Thank ypersonainvitatiowith frie

Those wregisterthrough

campaig

MAILER CA

EGYed, personal

ds to qualifie

ed invitationternal lists

a friend

al: Generatin along with d

Goal: Drive aal sponsors

you & a alisedon to register end’s name

who don’t are engaged

h the zone

gn 2 shots

Page 4

AMPAIGN

ised invitatiod internal lis

ns to register

Peintre

ng audience/driving onlin

awareness re

Et‘zf

STRATEG

ons to registsts

r and invite f

eople who shterest but nogister

/attendance e registratio

egarding the

Engaged furthrough indivzone’ campa

for the 5 show

GY

er and

riends to

howot

at the ons

event and

hervidualaignsw

B

Peopactiono in

Two moreGood FoodMore shot

Peopinterregis

BuzzDr

ple who takeon and displanterest

e reminder shd and Healthts to externa

ple who showrest and ster

rivers

e no ay

hots: h.al lists

w

Page 5: Case Study-Good Housekeeping Show

BuzzDrivers

Page 5

MAILER CAMPAIGN EXECUTION

BuzzDrivers did a 7-shot email campaign plus 2 associate mail shots (invitation to friend and formal invite through email) on an internal list size of about 7000 people (90% were based in Delhi) and over 65,000 on Exchange4Media and India Today’s database. There were varying degrees of personalisation. For example, Rotary club members and BuzzDrivers’ internal list (list of associates and friends), received invitations that had a very high level of personalisation and were addressed by their first or last name with salutation (see attached examples in appendix).

In addition there were 5 mailings to lists of over 65,000 people who were on the list of Exchange4Media and India Today’s Lifestyle Division’s list.

We hosted a website on a dedicated server for the Britannia GH show which was integrated with the entire email campaign (www.GHshow.in)

We linked the website to New Delhi based groups on Facebook and Google.

We also carried a banner of GHshow.in on some internal BuzzDrivers websites.

Campaign: 7+2 different Designs and Shots

2 Invitations to register

1 Good Food

2. Good Health

3. Good Looks

4. Good Family

5. Good Home

Associated Shots

1. Personalised invitation card in email

2. Personalised invitation to register from friends

General Invitation to Register

Good food

Good health

Good family

Good health

Good looks

Page 6: Case Study-Good Housekeeping Show

BuzzDrivers

Page 6

MAILER CAMPAIGN EXECUTION contd.

Personalisation:

All campaigns were personalised either with the First Name or Dear Mr/Ms Last name. Even the text of the mailers themselves carried a degree of personalisation. The content changed depending on whether the person being emailed had already registered or had been invited by a friend. Subsequent mailings were done on the basis of whether the invited person had registered or not registered. Content also varied on the basis of whether the targeted individual belonged to a special group or not (for example, Rotary Club members were sent out customised email invitations from the editor herself).

Personalisation was not used on the external lists.

External Lists:

Two external lists were used—one from Exchange4Media and another from Good Housekeeping’s own list.

People who invited friends to register:

Instantaneous personalised mailers were sent out to people who had been invited by friends to register specifying the name of the friend who invited them.

Registrations:

People who registered instantly received in their mailboxes a personalised invitation card. A PDF attachment was also sent in case anyone had a problem viewing the HTML one.

People who registered:

People who registered or had been invited by friends to register were further engaged through specially targeted campaigns for each of the 5 zones.

Reminders:

Reminders were sent out to people who were invited by friends but hadn’t yet registered.

Total personalised mailings by BuzzDrivers on internal lists:

About 36,500

Mailings on Exchange4Media and India Today’s Lifestyle Group (all India list)

3,25,000

Page 7: Case Study-Good Housekeeping Show

The imp

CampaActionGenera

Total On

327 peo

120 peo

1,786 pe

The lastfigures ahave imon the s

Generaldata is aother. MHouseke

Inferenc

General

Overall,35,000 p

Action-o

12.62%This is vfrom cohighestTen Pagfocussedachieved

pact

ign name Oriented Pe

al Awareness

nline Registra

ople invited a

ople used the

eople registe

t two days oabove excludpacted the oite.

awarenessavailable—o

Many wrote eeping Show

ce

Awareness

about 10%people. It is p

oriented pers

(this figure ivery good bynventional mnumber land

ges Viewed’)d and had ad—about 1,7

rsonaliseds Building

ations/ actio

a friend to re

e contact for

ered online t

of the campde that numonsite regist

regarding thover 10% of

back from w.

Building Effo

% of mail shparticularly e

sonalised list

is always uny all industrymedia. 6% ofded on the h, which was high impac

786 people r

Resu

Emai

3

ons taken by

egister

m on the we

o visit the sh

aign directember. In any trations as is

he show wasthe people cities all ac

orts

ots engagedencouraging

ts

derreported standards af the total rehome page a the core ob

ct and influeregistered to

Page 7

ults & Ana

ls sent Totvie

3650025,000 3

the target a

ebsite to req

how

ed people tocase the ge

s quite evide

s very high. Oengaged wi

cross the co

d with the given the sh

by 4-5%) ofand especiallecipients of tand the regibjective of tnce. What i visit the sho

alysis

tal ewed

%view

4605 12.5,000 1

udience

uest some in

o register oneneral awareent from the

Over 3,25,00th the comm

ountry, enqu

audience. Thort span of t

f the mailingly when we the mailers estration paghe campaigns remarkabl

ow in a short

wed DT

62%0.76

nformation

n-the-spot ateness which e 16,000 pag

00 mailings fmunication iuiring about

hat would mtime.

gs got attentcompare witengaged wit

ge (see the tan. This showe is the totat span of a w

B

DIRECT ACTIOTAKEN (6.06%

2212

t the venue it generate

ges that were

for which awin some form

the Britann

mean appro

tion in the cath any respoh the mailerable on Page

ws the campal response

week.

BuzzDr

ON%)

and the d should e viewed

warenessm or the nia Good

oximately

ampaign. onse rate r and the e 9- ‘Top aign was that was

rivers

Page 8: Case Study-Good Housekeeping Show

How cou

1. The rcampaigimpact.

2. Relevmailers,

3. Fromobtaininschedulerelevant

Recomm

The Britdays betMarketPmeet agto the countrychoosingcustomeshows lGood Hoan intanthe whoBuzzDrivsponsoritself.

uld we have

response cougn had been Our engage

vant content could have

the populang informatioe on the wet in the maile

mendation:

tannia Good tween 19th aPlace to Magain at the Gnext editionto even fac

g. We stroners from noike these prousekeepingngible experole propositivers stronglyring brands b

bettered th

uld have been run for, saement with t

t targeting increased im

rity of pageon on the evebsite. We cers.

Housekeepiand 21st MararketSpace aGH show nexn in 2010. ilitate a roll-ngly recomm

ow on till throvide- bringg brand itselrience from ion of the by feel that sbut will ensu

Results &

he response?

en significanay, 4-6 weehe audience

through segmpact.

es, besides rvent by browcould have u

ing Show 20rch in the maand provide xt year. In thMoreover t-out of GH Smend makinhe next showging everythlf. It is a greasedentary p

brand can exsuch an endure huge su

Page 8

& Analysi

?

tly higher if eks, estimate could have

gmentation

egistration,wsing pages used this inf

009 should liarketplace. Wan engagin

is way you cthis should hows nation

ng use of thw. Thus caphing alive inat way of ad

processing ofxtend the exdeavour will ccess for the

s. Contd.

the mailerses suggest tbeen deeper

based on p

people engaon the indiv

formation fo

ve longer thWe recomm

ng platform can graduallygenerate hu

nally, if the this opportunpitalise on tn the magazdding tangibf informatio

xperience benot only st

e show or sh

were spacethat we cour for better r

revious acti

aged with thvidual zones or making th

han its physicmend moving

to the targey build excituge awarenteam so wannity to effethe advantagzine- from itles to a bran

on. Through eyond a threrengthen thhows to com

B

ed out in timuld have treresults

ons of recip

he landing pand the pro

he informati

cal durationg the show net audience tement in thness throughnts, at the tictively engage of tangibts advertisernd that offer

the digital mee-day affairhe associatiome for the G

BuzzDr

me. If the bled the

pients of

pages for ogramme on more

of three ow from till they

he run up hout the me of its age with bles that rs to the rs largely medium, r. We at on of the GH brand

rivers

Page 9: Case Study-Good Housekeeping Show

BuzzDrivers

Page 9

Results & Analysis. Contd.

What was popular ?

TOP 10 PAGES VISiTED ON THE WEBSITE: www.GHshow.in

Total Pageviews

16,881

Page Pageviews

1. www.GHshow.in 4,655

2. programme.htm 2,284

3. register.htm 2,191

4. goodfood.htm 1,183

5. goodlooks.htm 814

6. goodfamily.htm 804

7. goodhome.htm 795

8. goodhealth.htm 769

9. contact.htm 679

10. inviteafriend.htm 535

Page 10: Case Study-Good Housekeeping Show

Introdu

BuzzDr

which w

internecreated

Internat

award-organisedge so

Ion Tec

provide

Formedleadingas bein

Encyclo

campai

With o

worldwi

and IT

2005 a

custom

With co

technol

BuzzDr

off-line

Our wo

serve b

several

Som

uction to B

rivers is a

works in lo

et activitiesd and evol

tional mark

winning csational isolutions to b

chnologies,

er for Ion Te

d in 1999,g providersng an exper

opaedia Bri

gns into the

ver 200 a

ide, ION co

professiona

at its annua

ers through

onsultancy

ogy to de

rivers Cons

and on-line

orld-leading

both large c

awards fro

me key poin

uzzDrivers

branding,

ong-term re

s with theved brands

kets. We co

creativity. ssues and businesses.

UK. Buzz

echnologies

, ION Techs of email mrt in digital

tannica, Vo

eir online dig

active Ente

onsistently

als. Recog

al award ce

h innovation

services c

eliver high

ultants can

e marketing.

email mar

companies

om Chartere

nts about ou

s & ION Tec

media and

elationships

eir business and bra

ombine this

Many of

brand arc. One of ou

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’ products in

hnologiesmarketing smarketing a

odafone and

gital market

rprise cust

delivers in

nised by th

eremony, I

n.

overing alm

ly effective

provide ev

.

keting tech

and those

ed Institute o

ur technolog

Page 10

chnologies

d marketing

s with clien

ss strategind proposi

s brand exp

our assig

chitecturesr key solutio

e the exclu

n South Asi

has growsolutions iand has he

d the Europ

ting strateg

tomers and

novative te

he Charted

ON has co

most all as

e email m

verything ne

nology SUB

starting sm

of Marketing

gy and ema

s

g commun

nts, aligninies. BuzzD

itions for 1pertise with

nments in

s. We also

ons is a pro

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wn organican the world

elped comp

pean Bank

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d many fa

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Institute of

ontinued to

pects of d

marketing c

eeded to cr

BSCRIBE h

mall with big

g, UK, inclu

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ications co

ng their brDrivers and

18 yearsan entrepr

volve addprovide cr

oduct called

utors and

g India.

ally to becd. ION has

panies such

weave the

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f Marketing

o evolve an

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reate an ef

has been c

g plans for

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onsultancy

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ressing creative and

d SUBSCRI

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come one distinguish

as ESPN

eir offline m

small bus

tancy to M

(UK) in No

nd grow, a

eting and s

ION alon

ffective mar

created and

growth. It h

n the year 20

/solutions

BuzzDr

service,

ine and rs have

ian and

pirit and

complex d cutting

BE from

service

of the hed itself

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arketing

sinesses

arketing

ovember

acquiring

software

ng with

rriage of

d built to

has won

007.

rivers

Page 11: Case Study-Good Housekeeping Show

1. Theme

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3. Perwhaudaud

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Buzz

e above reedia, and str

mail marketiOI versus cocome espec

rsonalisatioose value dience in dience is ve

ere are a hverse. Thet just WHATrld-leader in

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esults cannorong databa

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Page 11

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Page 12: Case Study-Good Housekeeping Show

 

   

Appen

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Gener

BuzzDriv

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To peop

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Soity’s l

http://g

 

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To the g

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Health

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Health (persona

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ndix 1: 

le of mailersternet brows

al Invitati

vers databas

ghshow.in/re

ple in India T

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ist with pers

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ist without p

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group in Cosm

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h Zone Ma

ghshow.in/re

(Soity + Nehaalisation): 

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s is availableser to view t

ion to Reg

se: 

eport1/inde

Today Group

eport1/inde

sonalisation

eport1/inde

personalisat

eport1/inde

mopolitan: 

eport1/inde

ailer  

eport1/inde

arika’s lists W

eport1/inde

 online. Youthem. 

gister ‐ the

x.html 

 for: 

x1.html 

x2.html 

tion: 

x3.html 

x4.html 

x5.html 

Without 

x6.html 

 Page 12 

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click the link

mailers 

k or cut and p

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paste the lin

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nk in 

rivers

Page 13: Case Study-Good Housekeeping Show

 

   

Health (

http://g

 

Health R

http://g

 

Health B

http://g

 

Good Ho

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Food Z

BuzzDriv

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Food So

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Food So

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Food Re

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(Soity’s list w

ghshow.in/re

Rotary Club: 

ghshow.in/re

BuzzDrivers o

ghshow.in/re

ousekeeping

ghshow.in/re

Zone Mail

vers’ own lis

ghshow.in/re

oity+Neharik

ghshow.in/re

oity w/o salu

ghshow.in/re

egistered: 

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without Pers

eport1/inde

 

eport1/inde

own list 2: 

eport1/inde

g list: 

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er  

st: 

eport1/food

ka’s list witho

eport1/food

ut: 

eport1/food

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onalisation)

x7.html 

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out persona

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Page 14: Case Study-Good Housekeeping Show

 

   

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Health R

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Home 

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http://g

 

Formal I

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vite a friend

ghshow.in/re

nvite a frien

ghshow.in/re

Registered: 

ghshow.in/re

Zone Ma

nvite a friend

ghshow.in/re

Registered: 

ghshow.in/re

tions   

friend: 

ghshow.in/re

Invitations t

ghshow.in/re

eport1/food

nd: 

eport1/healt

eport1/healt

ilers 

d: 

eport1/hom

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eport1/auto

o Registered

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d Visitors: 

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