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1 © Experian OBJECTIVE: A health supplement company was looking to identify segments within their ambassador program for better support and engagement SOLUTION: Experian’s expert, Custom Analytics team built out 5 tailored segments: Young and Independent – Younger lower income singles & starter households Families with Ends to Meet – Young & middle aged families with kids who enjoy coupons and fast food Average American Families – Suburban middle aged families with kids & moderate incomes High End Families – Middle aged with kids & high incomes; financially prepared big spenders who give to charities Empty Nesters – Older households with no kids, retiring soon & cooking at home RESULTS: Client applied segmentation at registration for effective communication and engagement of future ambassadors. Customizable Communications – Combining the Purchase habits of with demographics across only preferred channels to aid retention Case study CPG Personal Care Segmentation & Customized Reach Skincare Weight Management Nutrition Combos

Case study Segmentation - Experian...Case study CPG Personal Care Segmentation & Customized Reach Skincare Weight Management Nutrition Combos Title Case study - CPG - Communication

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Page 1: Case study Segmentation - Experian...Case study CPG Personal Care Segmentation & Customized Reach Skincare Weight Management Nutrition Combos Title Case study - CPG - Communication

1 © Experian

O B J E C T I V E : A health supplement company was looking to identify segments within their ambassador program for better support and engagement

S O L U T I O N : Experian’s expert, Custom Analytics team built out 5 tailored segments:

• Young and Independent – Younger lower income singles & starterhouseholds

• Families with Ends to Meet – Young & middle aged families with kids whoenjoy coupons and fast food

• Average American Families – Suburban middle aged families with kids &moderate incomes

• High End Families – Middle aged with kids & high incomes; financiallyprepared big spenders who give to charities

• Empty Nesters – Older households with no kids, retiring soon & cooking athome

R E S U LT S : Client applied segmentation at registration for effective communication and engagement of future ambassadors.

• Customizable Communications – Combining the Purchase habits of withdemographics across only preferred channels to aid retention

Case studyCPG

Personal Care

Segmentation & Customized Reach

Skincare

Weight Management

Nutrition

Combos