As one of Australia’s leading financiers,

the IT systems at Toyota Financial

Services are critical.

Therefore Toyota Financial Services

decided to source a hardware

maintenance provider to maintain

the robustness of its IT systems,

guaranteeing parts availability and

a quick service response. Enter

Interactive.

By consolidating its hardware

maintenance services with the

Australian systems availability specialist,

Toyota Financial Services is now enjoying

an increase in its IT systems’ availability,

leading to a reduction in both business

downtime and operating costs.

“We had found dealing with different

vendors for each of our various operating

systems was not only increasing our

operating costs, but when the vendors

were unable to source parts for some

of older systems, we were experiencing

significant delays which was impacting

the efficiency of our business,” explains

Mark Gosling, Information Services

Manager of Toyota Financial Services.

With its offices located in Sydney,

Melbourne, Woolaware Bay, Townsville,

Brisbane, Adelaide, and Perth Toyota

Financial Services needed a national

service provider that could offer the

support required to maintain business

continuity.

“The fact that Interactive could

guarantee parts availability, and service

resolution in our regional areas within

24 hours, was attractive to us,”

Gosling said.

Toyota Financial Services initially

commenced its relationship with

Interactive to provide critical server

“Without Interactive’s quick response, we

would have had to rely on mobile phones,

which was not only an expensive alternative,

but also looked unprofessional. Instead,

we were able to rectify the issue quickly to

minimise impact.”

Mark Gosling, Information Services Manager,

Toyota Financial Services.

ChallengeToyota Financial Services was experiencing costly delays and business downtime because of inefficient hardware maintenance support. Service contracts with multiple vendors were expensive and inefficient and service was suffering because of their inability to source parts for some of the older equipment.

SolutionToyota Financial Services elected to consolidate its hardware maintenance support with Interactive which now provides maintenance support for its HP server and Cisco equipment across the national Toyota business network.

ValueToyota Financial Services now enjoys a reduction in business downtime as well as reduced maintenance support costs.

www.interactive.com.au

CASE STUDY: TOYOTA FINANCIAL SERVICES

Leading financier cuts downtime and cost with Interactive

IndustryFinance

“Townsville’s very difficult to access with

only a couple of flights into the city each

day. So when Interactive was able to get the

required part to the office and have an agent

on site to repair the system the next day we

were pleasantly surprised!”

Mark Gosling, Information Services Manager,

Toyota Financial Services.

equipment maintenance. Interactive

now provides Toyota Financial Services

support for all HP server and Cisco

equipment.

When Toyota Financial Services

experienced equipment failure in its

regional office in Townsville, affecting

the local branch’s phone system, the

business was expected to be impacted

for many days.

“Townsville’s very difficult to access with

only a couple of flights into the city each

day. So when Interactive was able to get

the required part to the office and have

an agent on site to repair the system the

next day we were pleasantly surprised!

“Without Interactive’s quick response,

we would have had to rely on mobile

phones, which was not only an

expensive alternative, but also looked

unprofessional. Instead, we were able

to rectify the issue quickly to minimise

impact,” he said.

Interactive Director, Simon Durkin

explains that Interactive has a

more robust service model than its

competitors.

“We guarantee parts delivery and service

within 24 hours in regional areas, made

possible dedicated staff and dedicated

warehouses which stock every part for

every system we maintain; including

parts for older systems. We also enable

customers to deal with one service

contact rather than multiple vendor

support staff over multiple suppliers.”

Durkin says that businesses with a large

number of geographically dispersed

sites are increasingly moving towards

consolidation of their maintenance

contracts to look after all hardware

maintenance issues.

“CIOs and IT departments don’t want

to spend their precious resources

managing multiple vendors.

Consolidation of services allows the

IT staff to maintain continuity with any

maintenance issues resolved quickly

and with minimum disruption to the

business. We have the geographical

spread that enables us to deliver

parts quickly.

“In addition, clients are attracted

to the financial savings provided

by consolidating their hardware

maintenance support with a single

provider. They want a support solution

that matches what they need, not what

a vendor wants to sell them,” said Mr

Durkin.

We guarantee parts

delivery and service within

24 hours in regional areas,

made possible dedicated

staff and dedicated

warehouses which stock

every part for every system

we maintain; including parts

for older systems.

Interactive Pty Ltdwww.interactive.com.au

Melbourne (03) 9921 8444Sydney (02) 9431 8000Brisbane (07) 3323 0800

Perth (08) 9204 2785Adelaide (08) 7071 8800Canberra (02) 6228 1912