Category Report NU1037MBER OF REVIEWS Human Capital

Category Report

Human CapitalManagement

NUMBER OF REVIEWS

1037NUMBER OF VENDORSEVALUATED

7REPORT GENERATED

August 2018

ADP HR Solutions

Ceridian Dayforce

Kronos

Oracle PeopleSoft HCM

SAP SuccessFactors

UltiPro

Workday Human Capital

Management

Human Capital Management Category Report

Table ofContentsData Quadrant..................................................................................................................5

Category Overview ...................................................................................................... 6

Vendor Capability Summary .................................................................................7

Vendor Capabilities......................................................................................................8

Product Feature Summary ...................................................................................14

Product Features ......................................................................................................... 15

Emotional Footprint Summary ........................................................................ 21

Emotional Footprint................................................................................................. 22

How to Use the ReportInfo-Tech’s Category Reports provide a comprehensive evaluation of popular products in theHuman Capital Management market. This buyer’s guide is designed to help prospective purchasersmake better decisions by leveraging the experiences of real users.

The data in this report is collected from real end users, meticulously verified for veracity,exhaustively analyzed, and visualized in easy to understand charts and graphs. Each product iscompared and contrasted with all other vendors in their category to create a holistic, unbiased viewof the product landscape.

Use this report to determine which product is right for your organization. For highly detailed reportson individual products, see Info-Tech’s Product Scorecard.

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Category Report

SoftwareDirectoryHUMAN CAPITALMANAGEMENT SOFTWARE

Selecting software can be overwhelming andone of the biggest challenges facingorganizations is understanding themarketplace and identifying all of the availablevendors and products. The Software Directoryis a comprehensive list of all relevant softwarevendors in a particular category. Use this pageto create the right vendor shortlist by exploringall of the options available to yourorganization.

Human Capital Management Software

Accsys PeopleWare Suite ADP HR Solutions APS OnLine Software

Ascentis HRIS Avanti Human Capital Management Solutions Bamboo HRIS

Bullhorn CampusNexus Finance, HR & Payroll Ceridian Dayforce

Cezanne HR cfactor Vibe HCM CIPHR HR Solutions

ComVida Cornerstone Talent Management Suite Criteria Group HireSelect

Criterion HCM DATIS Employee Navigator Elite

EmploymentHero Platform Empxtrack HRMS Epicor HCM

FairSail HRMS Frontier Chris 21 HiringThing

Hits Solutions HR & Payroll System HR Advocate HRiQ Core

HRPlus Everywhere HRWare Aperio Info:HR Software

Infor HCM Insperity Workforce Administration iSolved HCM

Job Score Enterprise Kronos Lanteria HR

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Category Report

SoftwareDirectoryHUMAN CAPITALMANAGEMENT SOFTWARE

Selecting software can be overwhelming andone of the biggest challenges facingorganizations is understanding themarketplace and identifying all of the availablevendors and products. The Software Directoryis a comprehensive list of all relevant softwarevendors in a particular category. Use this pageto create the right vendor shortlist by exploringall of the options available to yourorganization.

Human Capital Management Software

Namely Neogov Octopus HR

Oracle HCM Cloud Oracle PeopleSoft HCM OrangeHRM

Paycom HCM Paycor Perform Paylocity

Payworks - Total Workforce Management PDS Vista HRMS PeopleFluent Total Talent Management

Ramco HCM with Global Payroll Sage People SAP SuccessFactors

SumTotal Core Platform SutiHR Platform TrackSmart

UltiPro viGlobal HCM Wavelength HCM

Workday Human Capital Management WorkTerra HCM Zenefits HRIS

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SOFTWARE REVIEWS

Data QuadrantAssess vendor and product performance at a glance and use the Software ReviewsData Quadrant to identify which products and vendors are leadings the pack andwhich are trailing.

PRO

DUCT

FEA

TURE

S AN

D SA

TISF

ACTI

ON

6.8

8.4

VENDOR EXPERIENCE AND CAPABILITIES6.0 9.0

PRODUCT INNOVATOR

FOLLOWER

LEADER

SERVICE STAR

Ceridian Dayforce

UltiPro

Workday Human Capital Management

ADP HR Solutions

Kronos

SAP SuccessFactors

Oracle PeopleSoft HCM

Human CapitalManagementThe Software Reviews Data Quadrant evaluates and ranks products based on feedbackfrom IT and business professionals. The placement of a software in the Data Quadrantindicates its relative ranking as well as its categorization.

The Complete SoftwareExperienceWhen distilled down, the software experience is shaped by both the experience with thesoftware and the relationship with the vendor. Evaluating enterprise software along thesetwo dimensions provides a comprehensive understanding of the product and helpsidentify vendors that can deliver on both.

ProductFeatures andSatisfactionThe satisfaction is captured inthe overall satisfaction score,which is driven by the likelihoodof users to recommend thesoftware, combined with usersatisfaction across top productfeatures.

VendorExperience andCapabilitiesThe vendor relationship is calculated ina weighted average of the satisfactionscores tied to vendor capabilities (e.g.software implementation, training,customer support, product roadmap) aswell as emotional response ratingstoward the vendor (e.g. trustworthy,respectful, fair).

Note: The axes ranges are dynamically adjusted based onminimum and maximum values in the dataset.

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Category Overview This page provides a high level summary of product performance within the Human Capital Management category. Products are ranked by a composite satisfaction score(Composite Score) that averages four different areas of evaluation: Net Emotional Footprint, Vendor Capabilities, Product Features, and Likeliness to Recommend. The NetEmotional Footprint Score measures user emotional response ratings of the vendor (e.g. trustworthy, respectful, fair).

Use this data to get a sense of the field, and to see how the products you’re considering stack up.

RANK VENDOR COMPOSITE SCORE NET EMOTIONALFOOTPRINT

NET EMOTIONALFOOTPRINT DISTRIBUTION

VENDORCAPABILITIES

PRODUCTFEATURES

LIKELINESS TORECOMMEND

NUMBER OFREVIEWS

2018 Ceridian Dayforce 8.7/10 +824% NEGATIVE 86% POSITIVE

79% 81% 86% 123

2018 UltiPro 8.3/10 +746% NEGATIVE 80% POSITIVE

80% 79% 82% 111

2018 Workday HCM 7.8/10 +727% NEGATIVE 79% POSITIVE

76% 75% 76% 82

4 ADP HR Solutions 7.4/10 +6510% NEGATIVE 75% POSITIVE

72% 73% 71% 315

5 Kronos 7.4/10 +6210% NEGATIVE 72% POSITIVE

77% 72% 75% 133

6 SAP SuccessFactors 6.9/10 +597% NEGATIVE 66% POSITIVE

69% 70% 71% 33

7 Oracle PeopleSoft HCM 6.4/10 +4518% NEGATIVE 63% POSITIVE

64% 68% 68% 122

AVERAGE SCORES 7.6/10 +669% NEGATIVE 74% POSITIVE

74% 74% 76% 131

VENDORS WITH INSUFFICIENT DATA

-- Bamboo HRIS -- +727% NEGATIVE 79% POSITIVE

-- -- 80% 15

-- Oracle HCM Cloud -- +629% NEGATIVE 71% POSITIVE

-- -- 72% 14

-- Paycom HCM -- +3323% NEGATIVE 56% POSITIVE

-- -- 68% 14

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Vendor Capability Summary This page summarizes user satisfaction with a variety of vendor capabilities regarding their product offering(s). Look for strong and consistent performance across theboard when assembling your shortlist, and follow-up on areas of concern during the evaluation and negotiation processes.

VENDOROVERALLCAPABILITYSATISFACTION

BUSINESS VALUECREATED

BREADTH OFFEATURES

QUALITY OFFEATURES

PRODUCTSTRATEGY ANDRATE OFIMPROVEMENT

USABILITY ANDINTUITIVENESS

VENDORSUPPORT

EASE OF DATAINTEGRATION

EASE OF ITADMINISTRATION

EASE OFCUSTOMIZATION

AVAILABILITYAND QUALITY OFTRAINING

EASE OFIMPLEMENTATION

UltiPro 80% 85% 82% 82% 79% 84% 77% 77% 77% 74% 81% 76%

Ceridian Dayforce 79% 82% 84% 80% 80% 83% 78% 77% 79% 78% 80% 69%

Kronos 76% 79% 77% 78% 78% 76% 79% 76% 79% 73% 68% 71%

Workday Human CapitalManagement 76% 76% 75% 79% 76% 77% 75% 75% 78% 75% 72% 72%

ADP HR Solutions 72% 75% 75% 74% 71% 73% 68% 73% 75% 68% 70% 71%

SAP SuccessFactors 69% 73% 72% 68% 66% 64% 67% 70% 73% 72% 68% 68%

Oracle PeopleSoft HCM 64% 67% 67% 65% 64% 61% 66% 60% 63% 61% 62% 63%

CATEGORY AVERAGE 74% 77% 76% 75% 73% 74% 73% 73% 75% 71% 72% 70%


Bamboo HRIS 83% 77% 85% 85% 80% 85% 88% 77% 83% 81% 90% 82%

Oracle HCM Cloud 68% 67% 68% 68% 75% 63% 73% 65% 73% 61% 73% 67%

Paycom HCM 68% 65% 77% 69% 71% 75% 59% 66% 65% 64% 63% 69%

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Product Feature Summary This page summarizes user satisfaction with a variety of product features. While strong and consistent performance across the board is desirable, you may be willing totolerate low scores on features that don’t impact your primary use case or core objectives. Use this high-level data to help plan and structure your product evaluation.

VENDOROVERALLFEATURESATISFACTION

BENEFITSADMINISTRATION

COMPENSATIONMANAGEMENT

EMPLOYEERECORD

LEARNING ANDDEVELOPMENT

PAYROLLADMINISTRATION

PERFORMANCEMANAGEMENT

POSITIONMANAGEMENT

TALENTACQUISITION

TALENTMANAGEMENT

TIME ANDATTENDANCE

WORKFORCEPLANNING

Ceridian Dayforce 81% 78% 80% 84% 81% 84% 80% 79% 78% 78% 84% 80%

UltiPro 79% 78% 72% 86% 78% 83% 78% 76% 81% 79% 75% 79%

Workday Human CapitalManagement 75% 76% 73% 79% 71% 78% 72% 75% 69% 76% 74% 76%

ADP HR Solutions 73% 72% 75% 75% 70% 78% 73% 71% 66% 67% 75% 71%

Kronos 72% 71% 72% 73% 69% 75% 69% 70% 79% 73% 77% 69%

SAP SuccessFactors 70% 67% 68% 74% 66% 68% 68% 72% -- 74% 70% 72%

Oracle PeopleSoft HCM 68% 70% 68% 71% 67% 73% 66% 68% 66% 61% 65% 65%

CATEGORY AVERAGE 74% 74% 73% 78% 72% 79% 72% 73% 74% 72% 76% 73%


Bamboo HRIS 81% 78% 75% 85% 78% 78% 86% 83% 79% 85% 86% 83%

Oracle HCM Cloud 69% 78% 77% 71% 59% 75% 63% 67% 54% 73% 68% 78%

Paycom HCM 54% 56% 58% 44% 50% 50% 58% 38% 75% 50% 69% 58%

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Emotional FootprintSummary

The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationshipand product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product. While purchasing decisions shouldn’t be based on emotion, it’s valuable to know what kindof emotional response the vendor you’re considering elicits from their users.

-4 -3 -2 -1NEGATIVE

+1NEUTRAL

+2 +3 +4POSITIVE

EMOTIONAL SPECTRUM SCALE %POSITIVE

%NEGATIVE

EMOTIONALFOOTPRINT- =

-100 to +19 +20 to +39 +40 to +59 +60 to +79 +80 to +100

RESPECTFUL 95% FAIR 93% SECURITYPROTECTS 91% OVER PROMISED 18% WASTES TIME 9% FRUSTRATING 8%

RESPECTFUL 89% INTEGRITY 88%CLIENTFRIENDLYPOLICIES

87% OVER PROMISED 19% GREEDY 11% NEGLECTFUL 11%

ENABLESPRODUCTIVITY 90% RELIABLE 89% SAVES TIME 87% OVER PROMISED 17% VENDOR'S

INTEREST FIRST 15% DESPISED 12%

INTEGRITY 82% RELIABLE 82% ENABLESPRODUCTIVITY 80% OVER PROMISED 20%

CHARGES FORPRODUCTENHANCEMENTS

19% FRUSTRATING 16%

RESPECTFUL 85% TRUSTWORTHY 84% SECURITYPROTECTS 82% OVER PROMISED 20% VENDOR'S

INTEREST FIRST 20% WASTES TIME 18%

PERFORMANCEENHANCING 86% RELIABLE 81% CONTINUALLY

IMPROVING 81%VENDORFRIENDLYPOLICIES

14% OVER PROMISED 13% RESTRICTSPRODUCTIVITY 10%

RELIABLE 79% RESPECTFUL 76% INTEGRITY 73% OVER PROMISED 33% VENDOR'SINTEREST FIRST 27%

CHARGES FORPRODUCTENHANCEMENTS

25%

VENDOR NET EMOTIONALFOOTPRINT

NET EMOTIONALFOOTPRINT DISTRIBUTION

STRONGESTPOSITIVE EMOTIONS

STRONGESTNEGATIVE EMOTIONS

Ceridian Dayforce +824% NEGATIVE 86% POSITIVE

UltiPro +746% NEGATIVE 80% POSITIVE

Workday HCM +727% NEGATIVE 79% POSITIVE

ADP HR Solutions +6510% NEGATIVE 75% POSITIVE

Kronos +6210% NEGATIVE 72% POSITIVE

SAP SuccessFactors +597% NEGATIVE 66% POSITIVE

Oracle PeopleSoft HCM +4518% NEGATIVE 63% POSITIVE

RESPECTFUL 91% CLIENT'SINTEREST FIRST 82% FRIENDLY

NEGOTIATION 82% NEGLECTFUL 27% SECURITYFRUSTRATES 18% PERFORMANCE

RESTRICTING 18%

CARING 92% INTEGRITY 83% EFFICIENT 83% PERFORMANCERESTRICTING 31% OVER PROMISED 18% WASTES TIME 18%

ENABLESPRODUCTIVITY 69% SECURITY

PROTECTS 69%APPRECIATESINCUMBENTSTATUS

69% OVER PROMISED 54%VENDORFRIENDLYPOLICIES

38% BUREAUCRATIC 38%


Bamboo HRIS +727% NEGATIVE 79% POSITIVE

Oracle HCM Cloud +629% NEGATIVE 71% POSITIVE

Paycom HCM +3323% NEGATIVE 56% POSITIVE

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Documents

Category Report NU1037MBER OF REVIEWS Human Capital