CBTS Courses - Northcentral Technical College · framework. This course also explains how CUC equipment can manage the voice, video, and data traffic it carries, and how it can

CBTS Courses

Number Name Credits/SkillSoft #

A+ Certification

10-150-137 A+ Certification (exam prep)

This course will assist entry-level computer technicians who will, by the end of studying this course and before taking the exam, have accumulated 500 hours hand-on experience in a lab or in the field.

1.0

Personal Computer Components 242525_ENG

Laptop Components, Peripherals, and Networks 242526_ENG

Operating Systems 242527_ENG

Security, Safety, and Communication 242528_ENG

http://library.skillport.com/coursedesc/242525_ENG/summary.htm




CBTS Courses


Cisco

10-150-162 Cisco IUWNE: Implementing Cisco Unified Wireless Networking Essentials This course introduces wireless networks, examining where they are used and what kinds of wireless networks can be built. The evolution of wireless technology, wireless topology categories, and wireless networks types, such as ad hoc and infrastructure are discussed, along with some basic wireless devices. This course also explores WLAN radio frequency (RF) principles and RF mathematics, to provide an explanation of how the radio waves used in wireless networks function.

2.0

Cisco IUWNE 1.0: Wireless Fundamentals cc_iuwn_a01_it_enus

Cisco IUWNE 1.0: Wireless Antennae and Spread Spectrum Technologies cc_iuwn_a02_it_enus

Cisco IUWNE 1.0: Wireless Regulation Bodies, Standards, and Certifications cc_iuwn_a03_it_enus

Cisco IUWNE 1.0: Wireless Frame Basics and Nonstandard Technologies cc_iuwn_a04_it_enus

Cisco IUWNE 1.0: Unified Wireless Network Basic Architecture cc_iuwn_a05_it_enus

Cisco IUWNE 1.0: Access Point Management cc_iuwn_a06_it_enus

Cisco IUWNE 1.0: Wireless Clients cc_iuwn_a07_it_enus

Cisco IUWNE 1.0: WLAN Security Basics cc_iuwn_a08_it_enus

Cisco IUWNE 1.0: WLAN Authentication and Encryption cc_iuwn_a09_it_enus

Cisco IUWNE 1.0: Introducing, Installing, and Administering WCS cc_iuwn_a10_it_enus

Cisco IUWNE 1.0: Cisco WCS Administration cc_iuwn_a11_it_enus

Cisco IUWNE 1.0: WLAN Maintenance and Troubleshooting cc_iuwn_a12_it_enus

10-150-163 Cisco IINS: Security: Implementing Cisco IOS Network Security

This course provides an explanation of the core principles that are part of the secure network environment. It explains how sophisticated attack tools and open networks generate an increased need for network security and dynamic security policies,

1.0

Cisco IINS 1.0: Network Security Principles I cc_iins_a01_it_enus

Cisco IINS 1.0: Network Security Principles II cc_iins_a02_it_enus

Cisco IINS 1.0: Perimeter Security cc_iins_a03_it_enus

Cisco IINS 1.0: Network Security Using Cisco IOS Firewalls cc_iins_a04_it_enus

Cisco IINS 1.0: Cryptography, Encryption, and Digital Signatures cc_iins_a05_it_enus

Cisco IINS 1.0: IP Security Site-to-Site Virtual Private Networks cc_iins_a06_it_enus

Cisco IINS 1.0: Network Security Using Cisco IOS IPS cc_iins_a07_it_enus

Cisco IINS 1.0: LAN, SAN, Voice, and Endpoint Security cc_iins_a08_it_enus

Cisco IINS 1.0: Mitigating Layer 2 Attacks cc_iins_a09_it_enus

http://library.skillport.com/coursedesc/cc_iuwn_a01_it_enus/summary.htm












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10-150-164 Cisco IIUC: Implementing Cisco IOS Unified Communications

This course introduces the CUC system and describes how this system uses shared services and open standards to virtualize voice, video, presence, and mobility services within the CUC systems framework. This course also explains how CUC equipment can manage the voice, video, and data traffic it carries, and how it can interface with all standards-based network protocols in each network class.

1.0

Cisco IIUC 1.0: Unified Communications Systems and Telephony Operations cc_iiuc_a01_it_enus

Cisco IIUC 1.0: VoIP Fundamentals I cc_iiuc_a02_it_enus

Cisco IIUC 1.0: VoIP Fundamentals II cc_iiuc_a03_it_enus

Cisco IIUC 1.0: VoIP Fundamentals III cc_iiuc_a04_it_enus

Cisco IIUC 1.0: Introducing Cisco Unified Communication Manager Express cc_iiuc_a05_it_enus

Cisco IIUC 1.0: Supporting Cisco Unified Communications Manager Express cc_iiuc_a06_it_enus

Cisco IIUC 1.0: Cisco Unity Express Implementation cc_iiuc_a07_it_enus

Cisco IIUC 1.0: The Cisco Smart Business Communications System cc_iiuc_a08_it_enus

10-150-165 Cisco CIPT1: Cisco IP Telephony Part 1

This course describes the characteristics of Cisco Unified Communications Manager, and explores the available deployment models for implementing it in a Cisco Unified Communications solution.

1.0

Cisco CIPT1 6.0: Introduction to Cisco Unified Communications Manager cc_cstl_a01_it_enus

Cisco CIPT1 6.0: Administration of Cisco Unified Communications Manager cc_cstl_a02_it_enus

Cisco CIPT1 6.0: Single-Site On-Net Calling cc_cstl_a03_it_enus

Cisco CIPT1 6.0: Implementing and Hardening IP Phones cc_cstl_a04_it_enus

Cisco CIPT1 6.0: Gateways, Routing, and Digit Manipulation cc_cstl_a05_it_enus

Cisco CIPT1 6.0: Call Privileges and Call Coverage cc_cstl_a06_it_enus

Cisco CIPT1 6.0: Implementing Media Resources cc_cstl_a07_it_enus

Cisco CIPT1 6.0: User Features and Call Presence cc_cstl_a08_it_enus

Cisco CIPT1 6.0: Voice Mail and Video Integration cc_cstl_a09_it_enus


This course explains the potential issues and solutions in a multisite Cisco Unified Communications Manager deployment, including selective public switched telephone network (PSTN) access and PSTN backup. This course also describes how to implement a dial plan to support inbound and outbound PSTN dialing, site-code dialing, and Tail-End Hop-Off (TEHO) by describing dial plan elements and their configuration.

1.0

Cisco CIPT2 6.0: Multisite Deployments cc_cstp_a01_it_enus

Cisco CIPT2 6.0: Centralized Call-Processing Redundancy cc_cstp_a03_it_enus

Cisco CIPT2 6.0: Bandwidth Management and Call Admission Control cc_cstp_a02_it_enus

http://library.skillport.com/coursedesc/cc_iiuc_a01_it_enus/summary.htm








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http://library.skillport.com/coursedesc/cc_cstp_a01_it_enus/summary.htm




Cisco CIPT2 6.0: Features and Applications for Multisite Deployments cc_cstp_a04_it_enus

Cisco CIPT2 6.0: IP Telephony Security cc_cstp_a05_it_enus

10-150-167 Cisco CVOICE: Cisco Voice over IP

The target audience for this Learning Path will be established IT professionals with a solid, existing background in Cisco and networking technologies

2.0

Cisco CVOICE 6.0: VoIP Overview 259183_ENG

Cisco CVOICE 6.0: Understanding VoIP Components and Requirements 259193_ENG

Cisco CVOICE 6.0: Understanding Call Types, Analog Voice Ports, and Dial Peers 259205_ENG

Cisco CVOICE 6.0: Configuring Digital Voice Ports 259215_ENG

Cisco CVOICE 6.0: VoIP Gateway Implementation 259226_ENG

Cisco CVOICE 6.0: Dial Plans and Numbering Plans 259238_ENG

Cisco CVOICE 6.0: Digit Manipulation, Path Selection, and Calling Privileges 259247_ENG

Cisco CVOICE 6.0: Introducing H.323 Gatekeepers 259260_ENG

Cisco CVOICE 6.0: Configuring Basic Gatekeeper Functionality 259269_ENG

Cisco CVOICE 6.0: ITSP Connectivity 259275_ENG

10-150-168 Cisco ARCH: Designing Cisco Network Service Architectures

This course teaches students how to identify the features of SONA and PPDIOO. The students also will learn how to design high availability and optimum convergence in, how to identify designs that support the Layer 2 to Layer 3 boundary in, and how to recognize considerations for supporting infrastructure services in the enterprise campus network.

2.0

Cisco ARCH 2.0: Cisco SONA and Cisco Enterprise Architecture Design 253553_ENG

Cisco ARCH 2.0: Advanced Addressing and Routing Design 253554_ENG

Cisco ARCH 2.0: Advanced WAN Services Design 253555_ENG

Cisco ARCH 2.0: Enterprise Data Center Design 253556_ENG

Cisco ARCH 2.0: Storage Area Network Design Considerations 253557_ENG

Cisco ARCH 2.0: E-Commerce Module Design 253558_ENG

Cisco ARCH 2.0: Security Services Design 253559_ENG

Cisco ARCH 2.0: IPsec and SSL VPN Design 253560_ENG

Cisco ARCH 2.0: IP Multicast Design 253561_ENG

Cisco ARCH 2.0: Voice Over WLAN Design 253562_ENG

Cisco ARCH 2.0: Network Management with Cisco IOS Software 253563_ENG

10-150-169 Cisco ICND1: Interconnecting Cisco Networking Devices Part 1

In this course students will learn the basic components, topologies, and functionality of computer networks; how to secure networks; and how to determine the IP configuration of a PC and local network.

1.0

Cisco ICND1 1.0: Network Fundamentals 254004_ENG

Cisco ICND1 1.0: Network Communications and Connections 254014_ENG



























Cisco ICND1 1.0: Switched LANs 254025_ENG

Cisco ICND1 1.0: Switch Optimization, Security, and Troubleshooting 254036_ENG

Cisco ICND1 1.0: Wireless LANs 254044_ENG

Cisco ICND1 1.0: Routing and Addressing in the LAN 254053_ENG

Cisco ICND1 1.0: Packet Delivery, Security, and Remote Access on the Router 254064_ENG

Cisco ICND1 1.0: WAN Technologies and Routing 254073_ENG

Cisco ICND1 1.0: WAN Encapsulation and Dynamic Routing using RIP 254081_ENG

Cisco ICND1 1.0: Network Environment Management 254088_ENG


In this course students will learn to recognize the basic functionality of IOS Software, use the CLI for switch and router configuration in a small network, and recognize the operation and configuration of VLANs and VLAN trunking.

1.0

Cisco ICND2 1.0: Small and Medium Network Implementations 254454_ENG

Cisco ICND2 1.0 Improving Switched Network and VLAN Performance 254464_ENG

Cisco ICND2 1.0: Routing Fundamentals, Subnetting, and VLSMs 254475_ENG

Cisco ICND2 1.0: Single-Area OSPF Implementation 254483_ENG

Cisco ICND2 1.0: EIGRP Implementation 254490_ENG

Cisco ICND2 1.0: Transitioning to IPv6 254735_ENG

Cisco ICND2 1.0: Access Control Lists 254717_ENG

Cisco ICND2 1.0: Address Space Management 254727_ENG

Cisco ICND2 1.0: VPN and Point-to-Point WAN Connections 254741_ENG

Cisco ICND2 1.0: Extending the LAN to a WAN 254748_ENG

10-150-171 Cisco DESGN: Designing For Cisco Internetwork Solutions

In this course students will learn to recognize the principles of SONA and the network design methodology, and document an enterprise network design solution.

2.0

Cisco DESGN 2.0: Network Design Methodology 250733_ENG

Cisco DESGN 2.0: Structuring and Modularizing the Network 250773_ENG

Cisco DESGN 2.0: Multilayer Campus Design 250908_ENG

Cisco DESGN 2.0: Designing Enterprise WANs 250918_ENG

Cisco DESGN 2.0: IP Address and Routing Protocol Design 250927_ENG

Cisco DESGN 2.0: Network Security Solutions 250967_ENG

Cisco DESGN 2.0: Voice Networking 250980_ENG

Cisco DESGN 2.0: Wireless Networking 250993_ENG

10-150-172 Cisco BCMSN: Building Cisco Multilayer Switched Networks

In this course students will learn to recognize the Cisco hierarchical network model as it pertains to the campus network.

2.0

Cisco BCMSN 3.0: Campus Networks 241672_ENG





























Cisco BCMSN 3.0: Defining Virtual Local Area Networks (VLANS) 242001_ENG

Cisco BCMSN 3.0: Implementing Trunks and the Virtual Trunking Protocol (VTP) 242011_ENG

Cisco BCMSN 3.0: Implementing Spanning Tree 242024_ENG

Cisco BCMSN 3.0: Implementing Inter-VLAN Routing 242043_ENG

Cisco BCMSN 3.0: Implementing High Availability In a Campus Environment 242057_ENG

Cisco BCMSN 3.0: Wireless LANs 242069_ENG

Cisco BCMSN 3.0: Configuring and Implementing WLANs 242079_ENG

Cisco BCMSN 3.0: Configuring Campus Switches to Support Voice 242091_ENG

Cisco BCMSN 3.0: Mitigating Service Loss and Data Theft 242099_ENG

10-150-173 Cisco BSCI: Building Scalable Cisco Internetworks

This course will enable you to describe the converged network requirements of various network and networked applications within the Cisco network architectures.

2.0

Cisco BSCI 3.0: Network Requirements 244253_ENG

Cisco BSCI 3.0: Configuring EIGRP 244371_ENG

Cisco BSCI 3.0: EIGRP Options, Authentication, and Issues 244381_ENG

Cisco BSCI 3.0: Configuring Simple Elements of OSPF 244382_ENG

Cisco BSCI 3.0: Tuning OSPF Configurations 244639_ENG

Cisco BSCI 3.0: Configuring Advanced Elements of OSPF 244383_ENG

Cisco BSCI 3.0: The IS-IS Protocol 244384_ENG

Cisco BSCI 3.0: Manipulating Routing Updates 244385_ENG

Cisco BSCI 3.0: Tuning BGP Implementations 244832_ENG

Cisco BSCI 3.0: Implementing Multicast 244387_ENG

Cisco BSCI 3.0: Implementing IPv6 244388_ENG

Cisco BSCI 3.0: BGP for Enterprise ISP Connectivity 244386_ENG

10-150-174 Cisco ISCW: Implementing Secure Converged Wide Area Networks

In this course students will learn to recognize Cisco architectural framework models and network requirements, and how remote connections are established.

2.0

Cisco ISCW 1.0: Network Connectivity 245204_ENG

Cisco ISCW 1.0: Configuring the CPE and Verifying Broadband ADSL 245217_ENG

Cisco ISCW 1.0: Frame Mode MPLS Implementation 245226_ENG

Cisco ISCW 1.0: IPSec VPNs 245239_ENG

Cisco ISCW 1.0: IPSec VPN Configuration 245250_ENG

Cisco ISCW 1.0: Configuring Cisco Easy VPN 245263_ENG

Cisco ISCW 1.0: Mitigating Network Attacks and Disabling Unused Services 245272_ENG

Cisco ISCW 1.0: Securing Routers, Administrative Access, and Access Lists 245543_ENG






























Cisco ISCW 1.0: IOS Firewalls and IOS IPS 245566_ENG

Cisco ISCW 1.0: Securing Management Features and AAA 245554_ENG

10-150-175 Cisco ONT: Optimizing Converged Cisco Networks

In this course students will learn to recognize the converged network requirements within the Cisco conceptual network models, the basic principles of VoIP networks and conversion to them, call control mechanisms, and how voice is digitized for data transport.

1.0

Cisco ONT 1.0: Network Requirements and Introduction to VoIP 246137_ENG

Cisco ONT 1.0: Supporting VoIP 246147_ENG

Cisco ONT 1.0: IP QoS and its Implementation 246156_ENG

Cisco ONT 1.0: Classification and Marking 246166_ENG

Cisco ONT 1.0: Queuing 246175_ENG

Cisco ONT 1.0: TCP and QoS Traffic Management and Mechanisms 246184_ENG

Cisco ONT 1.0: AutoQoS 246231_ENG

Cisco ONT 1.0: Wireless Implementations 246334_ENG











CBTS Courses


Security

10-150-148 Security + CompTIA

You will be introduced the key principles of security for the enterprise.

3.0

CompTIA Security + 2008: Threat Mitigation cs_sety_a01_it_enus

CompTIA Security + 2008: Cryptography cs_sety_a02_it_enus

CompTIA Security + 2008: Authentication Methods cs_sety_a03_it_enus

CompTIA Security + 2008: Messaging, User, and Role Security cs_sety_a04_it_enus

CompTIA Security + 2008: Public Key Infrastructure and Access Security cs_sety_a05_it_enus

CompTIA Security + 2008: Ports, Protocols, and Network Security cs_sety_a06_it_enus

CompTIA Security + 2008: Wi-Fi and Remote Access cs_sety_a07_it_enus

CompTIA Security + 2008: Risk Analysis, Vulnerability Testing, IDS, and Forensics cs_sety_a08_it_enus

CompTIA Security + 2008: Auditing, Security Policies, and Disaster Recovery cs_sety_a09_it_enus

10-150-159 Storage Technology Foundations

This course will introduce the challenges presented by data management and differentiate between the key storage media, components, requirements, constraints, and solutions for managing data.

2.0

Introduction to Storage Technology 240031_ENG

Storage System Architecture 240039_ENG

Physical Disks and RAID Arrays 240047_ENG

Intelligent Storage Systems 240056_ENG

Network Storage Systems 240062_ENG

Fiber Channel Storage Attached Networks 240072_ENG

IP SANs and Content Addressed Storage 240082_ENG

Information Availability 240092_ENG

Replication and Business Continuity 241020_ENG

Monitoring and Managing the Data Center 241031_ENG

Securing Storage 254190_ENG

Storage Virtualization Technologies 254207_ENG

10-150-152 Information Systems Security CISSP Certification

To identify the security requirements associated with identifying and protecting organizational information assets, perform the analysis techniques used in risk management, and recognize the responsibilities associated with different roles in an organization; to prepare candidates for one of the ten knowledge domains assessed in (ISC)2's CISSP certification exam

2.0

CISSP Domain: Information Security and Risk Management 243962_ENG

CISSP Domain: Security Architecture and Design 243975_ENG

http://library.skillport.com/coursedesc/cs_sety_a01_it_enus/summary.htm
























CISSP Domain: Access Control 243986_ENG

CISSP Domain: Application Security 243998_ENG

CISSP Domain: Operations Security 244020_ENG

CISSP Domain: Cryptography 244031_ENG

CISSP Domain: Physical (Environmental) Security 244059_ENG

CISSP Domain: Telecommunications and Network Security 244069_ENG

CISSP Domain: Business Continuity and Disaster Recovery Planning 244085_ENG

CISSP Domain: Legal, Regulations, Compliance and Investigations 244096_ENG

10-150-161 Countering IT Security Threats: Ethical Hacking

This course examines the differences between hacking and ethical hacking, the stages and phases of ethical hacking, the laws that govern hacking and ethical hacking, and the penetration testing methodology that is used to perform ethical hacking.

2.0

Ethical Hacking and the Need for Penetration Testing sp_etih_a01_it_enus

Footprinting, Scanning, and Enumeration sp_etih_a02_it_enus

System Hacking and Malicious Content sp_etih_a03_it_enus

Social Engineering and Sniffing sp_etih_a04_it_enus

Deterring Electronic Intrusions sp_etih_a05_it_enus

Denial of Service and Session Hacking sp_etih_a06_it_enus

Linux Hacking sp_etih_a07_it_enus

Cryptography sp_etih_a08_it_enus

Internet-based and Database-based Attacks sp_etih_a09_it_enus

Wireless Attacks and Countermeasures sp_etih_a10_it_enus

Physical Security sp_etih_a11_it_enus









http://library.skillport.com/coursedesc/sp_etih_a01_it_enus/summary.htm











CBTS Courses


Microsoft IT

10-150-156 Microsoft Windows Server 2008: Configuring Active Directory

Windows Server 2008 is the most recent server operating system released from Microsoft. With new roles specific to Active Directory, along with notable improvements in security, networking, and performance, Windows Server 2008 is designed to increase reliability and flexibility to any server infrastructure.

1.0

The Active Directory Infrastructure in Windows Server 2008 ws_mwcd_a01_it_enus

Additional Active Directory Server Roles in Windows Server 2008 ws_mwcd_a02_it_enus

Active Directory Objects in Windows Server 2008 ws_mwcd_a03_it_enus

Group Policy Objects Strategy in Windows Server 2008 ws_mwcd_a04_it_enus

Configuring DNS in Windows Server 2008 ws_mwcd_a05_it_enus

Active Directory Certificate Services in Windows Server 2008 ws_mwcd_a06_it_enus

Communications and Security in Windows Server 2008 ws_mwcd_a07_it_enus

Monitoring, Backups, and Recovery in Windows Server 2008 ws_mwcd_a08_it_enus

10-150-157 Microsoft Windows Server 2008: Configuring Network Infrastructure

This course provides an ove4rview of networks, hosts, subnet masks, and how subnetting plays a role in efficient network management. It explores some of the more advanced points of network management.

1.0

Configure IP Addressing and Windows Services in Windows Server 2008 ws_mwci_a01_it_enus

Configure, Manage, and Maintain IP Services in Windows Server 2008 ws_mwci_a02_it_enus

Name Resolution in Windows Server 2008 ws_mwci_a03_it_enus

Configure Network Access in Windows Server 2008 ws_mwci_a05_it_enus

DNS Zones and Replication in Windows Server 2008 ws_mwci_a04_it_enus

Network Access Security in Windows Server 2008 ws_mwci_a06_it_enus

Configure File and Print Services in Windows Server 2008 ws_mwci_a07_it_enus

Monitor Network Infrastructure in Windows Server 2008 ws_mwci_a08_it_enus

10-150-155 Microsoft Windows Server 2008: Configuring Applications Infrastructure

Windows Server 2008 is considered to be the most complete Microsoft server operating system released to date. Windows Server 2008, Along with Internet Information Services 7.0, provides an easy-to-manage platform to securely host web applications and services from within an organization.

1.0

Deploying Windows Server 2008 Servers ws_mwcf_a01_it_enus

Configuring Windows Server 2008 Availability ws_mwcf_a02_it_enus

Configure Terminal Services in Windows 2008 ws_mwcf_a03_it_enus

Terminal Services Resource Access in Windows 2008 ws_mwcf_a04_it_enus

http://library.skillport.com/coursedesc/ws_mwcd_a01_it_enus/summary.htm








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Configuring Windows Server Hyper-V and Virtual Machines ws_mwcf_a05_it_enus

Configuring Web Services and Security in Windows Server 2008 ws_mwcf_a06_it_enus

Managing IIS in Windows Server 2008 ws_mwcf_a07_it_enus

Configuring Web Service Protocols in Windows Server 2008 ws_mwcf_a08_it_enus

Configuring Network Application Services in Windows Server 2008 ws_mwcf_a09_it_enus

10-150-153 Microsoft Windows Server 2008: Server Administration

Windows Server 2008 includes a number of enhancements to the previous server version. This course outlines the key technologies to consider when designing the external network access strategy. Included is a look at the remote access abilities provided by Windows Server 2008’s Network Policy and Access Services role, which consist of the Routing and Remote Access, Network Policy Server, and Network Access Protection role services.

2.0

Planning Windows Server 2008 Deployment ws_wsad_a01_it_enus

Planning Active Directory and Group Policy for Windows Server 2008 ws_wsad_a02_it_enus

Windows Server 2008 Management and Delegation ws_wsad_a03_it_enus

Managing File Servers and Data Provisioning in Windows Server 2008 ws_wsad_a04_it_enus

Windows Server 2008 Application Server Management and Application Provisioning ws_wsad_a05_it_enus

Windows Server 2008 Application Servers and Services ws_wsad_a06_it_enus

Patch Management and Securing and Monitoring Servers in Windows Server 2008 ws_wsad_a07_it_enus

Certificate Services, SANs, and High Availability in Windows Server 2008 ws_wsad_a08_it_enus

Accessing Windows Networks Remotely in Windows Server 2008 ws_wsad_a09_it_enus

Windows Server 2008 Backup and Recovery ws_wsad_a10_it_enus

10-150-154 Microsoft Windows Server 2008: Enterprise Administration

When planning the enterprise infrastructure, it is important to consider the needs of external users and clients to access the corporate domain, resources, and services. This course outlines the key technologies to consider when designing the external network access. The course describes technologies that make resources more accessible to both internal and external users.

2.0

Planning Name Resolution and IP Addressing in Microsoft Windows Server 2008 ws_mwse_a01_it_enus

Network Access in Microsoft Windows Server 2008 ws_mwse_a02_it_enus

Application Access and Delivery in Microsoft Windows Server 2008 ws_mwse_a03_it_enus

Server and Application Virtualization in Microsoft Windows Server 2008 ws_mwse_a04_it_enus

Designing the Active Directory Infrastructure in Microsoft Windows Server 2008 ws_mwse_a05_it_enus

Active Directory Administration in Microsoft Windows Server 2008 ws_mwse_a06_it_enus

Existing Infrastructures and Branch Deployments in Microsoft Windows Server 2008 ws_mwse_a07_it_enus

The Certificate Services Infrastructure in Microsoft Windows Server 2008 ws_mwse_a08_it_enus






http://library.skillport.com/coursedesc/ws_wsad_a01_it_enus/summary.htm










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Software Updates and Compliance Management in Microsoft Windows Server 2008 ws_mwse_a09_it_enus

Designing Data Security and High Availability in Microsoft Windows Server 2008 ws_mwse_a10_it_enus



CBTS Courses


Databases

10-152-153 Systems & Database Design Part 1

This course describes the process of relational database design to model real-world concepts.

1.0

An Overview of Database Design 78565_ENG

The Database Design Methodology 78580_ENG

An Introduction to Database Systems 80740_ENG

Relational Databases 80751_ENG

Database Data Management 80761_ENG






CBTS Courses


Networking

10-150-136 Network+

This course covers the basic devices used in a network, such as servers, workstations, and hosts, and focuses on the different logical and physical topologies that networks can be based on.

2.0

CompTIA Network+ 2009: Network Fundamentals cs_ctnt_a01_it_enus

CompTIA Network+ 2009: Network Components cs_ctnt_a02_it_enus

CompTIA Network+ 2009: Network Devices cs_ctnt_a03_it_enus

CompTIA Network+ 2009: Network Protocols cs_ctnt_a05_it_enus

CompTIA Network+ 2009: Wide Area Networks cs_ctnt_a06_it_enus

CompTIA Network+ 2009: Wireless Networks cs_ctnt_a07_it_enus

CompTIA Network+ 2009: Network Addressing cs_ctnt_a08_it_enus

CompTIA Network+ 2009: Routing cs_ctnt_a09_it_enus

CompTIA Network+ 2009: Managing and Monitoring the Network cs_ctnt_a10_it_enus

CompTIA Network+ 2009: Troubleshooting the Network cs_ctnt_a11_it_enus

CompTIA Network+ 2009: Network Security cs_ctnt_a12_it_enus


http://library.skillport.com/coursedesc/cs_ctnt_a01_it_enus/summary.htm












CBTS Courses


Linux/UNIX

10-150-133 Linux

This course is designed to recognize milestones in the development of Linux and plan and conduct a basic SUSE Linux installation.

2.0

Installing SUSE Linux 230281_ENG

Command-Line Management in SUSE Linux 230282_ENG

Configuring a SUSE Linux Network 230283_ENG

Managing System Processes in SUSE Linux 230284_ENG

Managing Users, Groups, and Storage in SUSE Linux 230285_ENG

SUSE Linux Security 230286_ENG

SUSE Linux Hardware and Documentation 230287_ENG

10-150-139 Linux: Basic System Administration Part 1

This course is designed to help understand OS terminology and be able to interact with the shell and commands via the command line interface.

2.0

Using the Linux Shell 259928_ENG

Redirection Approaches and Process Control 259929_ENG

Managing and Processing Text 259930_ENG

Managing Files in Linux 259931_ENG

Mounting and Managing File Systems 259932_ENG

Partitions, File Systems, and Disk Quotas 259933_ENG

Hardware Requirements 259934_ENG

Hardware Configurations for Linux 259935_ENG

Installing Linux 259936_ENG

Managing Debian and Red Hat Packages 259937_ENG

Administering the X Window System 259938_ENG


This course identifies the main factors involved in installing, configuring, and managing the Linux kernel.

2.0

The Linux Kernel 259939_ENG

Writing Shell Scripts in Linux 259941_ENG

Administrative and Documentation Tasks in Linux 259942_ENG

Managing Linux Group and User accounts 259943_ENG

Administering Linux System Tasks and Backup Strategies 259944_ENG

Networking Fundamentals in Linux 259945_ENG

Networking Services in Linux 259946_ENG

Working with Sendmail and Apache 259947_ENG

Security in a Linux Environment 259948_ENG





























Printing in Linux 259940_ENG

10-150-134 UNIX

This course is designed to introduce the UNIX operating system.

2.0

Introduction to UNIX 78920_ENG

UNIX System Architecture 78924_ENG

Unix Shell Scripting Basics 83855_ENG

UNIX Shell Scripting Tools 110852_ENG

Writing Unix Shell Programs 83877_ENG

Customizing the UNIX User Environment 80536_ENG

Working with UNIX Files and Directories 80533_ENG

Working with UNIX Programs 80534_ENG

Text Editing and Printing in UNIX 80535_ENG











CBTS Courses


Software Development

10-152-162 Software Development Principles

You will learn to outline the best practices for writing high quality methods, expressions, variables, arrays, loops, and if statements, and to describe recommended practices for writing readable code.

2.0

General Coding Best Practices 219736_ENG

Maintaining Quality Code 219763_ENG

Object-oriented Coding Best Practices 219750_ENG

Programming Techniques and Strategies 219722_ENG

10-152-163 Software Testing Fundamentals

This course introduces software testing methodology and principles. It explores why testing is necessary, the basic testing process, and the psychology behind testing.

1.0

Fundamentals of Software Testing sd_sftf_a01_it_enus

Testing Throughout the Software Life Cycle sd_sftf_a02_it_enus

Static Techniques and Test Design in Software Testing sd_sftf_a03_it_enus

Black-Box Software Testing Techniques sd_sftf_a04_it_enus

White-Box Software Testing Techniques sd_sftf_a05_it_enus

Software Test Management sd_sftf_a06_it_enus

Configuration Management, Risks, and Incidents in Software Testing sd_sftf_a07_it_enus

Tool Support in Software Testing sd_sftf_a08_it_enus

10-152-164 Windows Forms Applications with VB 2008

Visual Studio 2008 and the .NET Framework 3.5 give developers the tools to create a variety of Windows Forms applications. This course explores how to create and configure Windows Forms using Visual Studio 2008.

1.0

Windows Forms Creation with VB08 sd_adwf_a01_it_enus

Data Integration with VB08 sd_adwf_a02_it_enus

Database Environments and XML Handling with VB08 sd_adwf_a06_it_enus

Printing, MDI Forms, and Usability with VB08 sd_adwf_a03_it_enus

Custom Controls and Asynchronous Programming with VB08 sd_adwf_a04_it_enus

Application Configuration and Deployment with VB08 sd_adwf_a05_it_enus





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CBTS Courses


Computer Programming Languages

10-152-151 Java Script Fundamentals

JavaScript is a client-side interpreted scripting language that enables you to enhance static web applications by working in tandem with HTML and Cascading Style Sheet (CSS). This course will introduce the history of JavaScript and outline how it is commonly used to develop dynamic web sites.

1.0

JavaScript Language Basics sl_jasc_a01_it_enus

JavaScript: Objects and Object-oriented sl_jasc_a02_it_enus

JavaScript: Functions and Regular Expressions sl_jasc_a03_it_enus

JavaScript: Browser Scripting Fundamentals sl_jasc_a04_it_enus

JavaScript: Advanced Browser Scripting and DHTML sl_jasc_a05_it_enus

10-152-152 C++ Programming

This course will provide the student with structured programming concepts used in C++.

1.0

C++ Programming: Structured Programming 116671_ENG

C++ Programming: Classes and Data Abstraction 116672_ENG

C++ Programming: Manipulating Objects 116673_ENG

C++ Programming: Overloading 116674_ENG

C++ Programming: Files and Streams 116675_ENG

C++ Programming: Programming Techniques 116676_ENG

10-152-155 Programming Fundamentals

This course will introduce structured programming concepts, coding design, and style.

1.0

Getting Started with Programming 78978_ENG

Designing Programs 78995_ENG



1.0






Application Configuration and Deployment with VB08 sd_adwf_a05_it_enus

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CBTS Courses


Internet and Intranet Skills

10-103-004 FrontPage 2003

This course will introduce the features and functionality of Microsoft FrontPage 2003.

1.0

Getting Started with FrontPage 2003 121449_ENG

Working with graphics, hyperlinks and tables in FrontPage 2003 131714_ENG

Working with Web Sites in FrontPage 2003 122475_ENG

Organizing Content Using Templates and Frames in FrontPage 2003 122481_ENG

Structuring and Publishing Web Sites in FrontPage 2003 122092_ENG

Working with Code in FrontPage 2003 122120_ENG

Impor ting and Working with Data in FrontPage 2003 121653_ENG

Enhancing Web Sites with Advanced FrontPage 2003 Features 122099_ENG

Administering Web Sites in FrontPage 2003 122100_ENG

Using Windows SharePoint Services and FrontPage 2003 131456_ENG

10-103-167 Macromedia Dreamweaver

Adobe Dreamweaver CS4 is a versatile web site development application, suitable for personal and enterprise development

environments. This course explores the concepts of creating a site in Dreamweaver CS4, including configuring site proper ties and application preferences, adding content, and manipulating text.

1.0

Setting up a Site and Adding Content in Dreamweaver CS4 at_dcsf_a01_it_enus

Adding Links and Images in Dreamweaver CS4 at_dcsf_a02_it_enus

Tables, Accessibility, and Standards in Dreamweaver CS4 at_dcsf_a03_it_enus

Reusing Content in Dreamweaver CS4 at_dcsf_a04_it_enus

Creating Interactive Web Pages in Dreamweaver CS4 at_dcsf_a05_it_enus

Cascading Style Sheets in Dreamweaver CS4 at_dcsf_a06_it_enus

Dreamweaver CS4 Site Maintenance and Advanced Concepts at_dcsf_a07_it_enus

10-103-168 Macromedia Flash

Adobe Flash Professional CS4 is one of the most popular interactive multimedia development tools on the market, providing design

professionals with the ability to create engaging experiences, ranging from instructional media and games to entire web sites.

1.0

Introduction to Adobe Flash CS4 Professional at_fcsf_a01_it_enus

Drawing and Working with Images in Flash CS4 at_fcsf_a02_it_enus

Using Flash CS4 Libraries, Text, and Components at_fcsf_a03_it_enus

Animation in Flash CS4 at_fcsf_a04_it_enus

ActionScript and Multimedia in Flash CS4 at_fcsf_a05_it_enus

Workflow and Adobe Integration in Flash CS4 at_fcsf_a06_it_enus

Creating Navigation and Publishing Movies in Flash CS4 at_fcsf_a07_it_enus











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10-154-142 Web Application Developer

This course will provide an overview of XML, the basics of the JavaScript language and outline how and when to use basic DHTML

and to describe how to use Cascading Style Sheets for positioning

and formatting in web pages.

2.0

XML Language Basics 70151_ENG

Style Sheets and Links 70152_ENG



DHTML and Cascading Style Sheets 110402_ENG

Making Content Dynamic w ith DHTML 109372_ENG

10-154-144 Web Site Principles

This course will describe, explain, and equip students to use the basic techniques of web site design and development.

1.0

Design Concepts for Web Sites 31587_ENG

Advanced HTML Design Elements 31592_ENG

Advanced Technology Concepts for Web Designers 31607_ENG










CBTS Courses


Microsoft Office 2003

10-103-001 Word 2003 Beginning

Word 2003 beginning is designed to provide an introduction to Word

2003 and the features and tools used for creating and navigating documents in Word.

1.0

Getting Started with Word 2003 112997_ENG

Working with text and paragraphs in Word 2003 124981_ENG

Structuring, editing, saving, and opening documents in Word 2003 123383_ENG

Printing, Help, and Automated Formatting in Word 2003 116299_ENG

Working with Documents in Word 2003 112998_ENG

Working with Tables and Media Features in Word 2003 116894_ENG

10-103-002 Access 2003 Beginning

This Access course will help you to create and navigate an Access 2003 database.

1.0

Getting Started with Access 2003 125937_ENG

Basic Access 2003 Tables 125947_ENG

Basic Access 2003 Forms 125956_ENG

Using Queries and Reports in Access 2003 125964_ENG

Personalizing and Maintaining Access 2003 125984_ENG

10-103-003 Excel 2003 Beginning

Excel beginning is designed to provide an overview of the features of Excel 2003.

1.0

Basic Features of Excel 2003 113187_ENG

Printing and Collaborating in Excel 2003 122518_ENG

Excel 2003 Formulas and Functions 113221_ENG

Formatting Data in Excel 2003 119827_ENG

Excel 2003 Char t and Multimedia Features 119828_ENG

10-103-004 FrontPage 2003

This courses will introduce the features and functionality of Microsoft FrontPage 2003

1.0




































10-103-005 Office 2003 Beginning

This course is designed to provide an introduction to Word 2003 and the features and tools used for creating and navigating documents in Word and to provide an overview of the features of Excel 2003. You will a lso create and navigate an Access 2003 databases and explain how to create presentations using PowerPoint 2003.

3.0

















Creating Basic Presentations using PowerPoint 2003 121838_ENG

Slide Layout and Design in PowerPoint 2003 123164_ENG

Using Visuals in PowerPoint 2003 Presentations 125933_ENG

Finalizing PowerPoint 2003 presentations 123167_ENG

10-103-006 Outlook 2003 Beginning

This course is designed to demonstrate how to send and receive messages in Outlook 2003

1.0

Sending and Receiving Messages in Outlook 2003 113430_ENG

Formatting and Managing Messages in Outlook 2003 128879_ENG

Scheduling events, Appointments, and meetings in Outlook 2003 128880_ENG

Using Task Lists, Contact L ists, and Notes in Outlook 2003 128881_ENG

10-103-007 PowerPoint 2003

PowerPoint 2003 w ill explain how to create, enhance and customize presentations.

1.0



































Customizing PowerPoint 2003 Presentations 121956_ENG

Preparing PowerPoint 2003 Presentations for Effective Delivery 125830_ENG

Running, Broadcasting, and Reviewing PowerPoint 2003 Presentations 124997_ENG

Settings, Customization, and Office 2003 Integration with PowerPoint 2003 121957_ENG

10-103-008 Publisher 2003

This course is designed to provide a basic introduction to Publisher

2003 and the features and tools used for creating publications in Publisher, and to demonstrate the options for getting help as you work

1.0

Getting Started with Publisher 2003 204924_ENG

Working with Text Boxes, Tex t, and Tables in Publisher 2003 207503_ENG

Printing and Working with Graphics and Objects in Publisher 2003 204925_ENG

Working with E-mail and Web Sites in Publisher 2003 204927_ENG

Working with Mail and Cata log Merges in Publisher 2003 207309_ENG

Advanced Design Techniques and Printing with Publisher 2003 204928_ENG

10-103-009 Project 2003

Project 2003 is designed to d iscuss the basics of project management and create a new project using Project Professional 2003.

2.0

Creating and Defining a Project 132490_ENG

Specifying and Assigning Resources 132510_ENG

Tracking and Repor ting Progress using Project Professional 2003 132504_ENG

Advanced Customization 132661_ENG

Sharing Project Data and Working w ith Macros 132659_ENG

Organizing and Managing Project Information 205433_ENG

Working Collaboratively 201354_ENG

Enterprise Project Management 201357_ENG

Advanced Analysis of your Project 206372_ENG

10-103-010 Visio 2003 for Beginners

Visio 2003 is designed to introduce its features and demonstrate how to use it to create diagrams.

1.0

Creating D iagrams w ith Visio 2003 132531_ENG

Developing Diagrams with Visio 2003 132532_ENG

Visio 2003 and Other Programs 132533_ENG

10-103-011 Access 2003 Advanced

Access advanced is designed to implement advanced techniques for tables, forms, and repor ts.

1.0

Enhancing Tables, Forms, and Repor ts in Access 2003 126934_ENG

Advanced Querying in Access 2003 126944_ENG



























Working with Data and Presentation in Access 2003 126950_ENG

Access 2003 and the Web 126959_ENG

Access 2003 Programmability 126965_ENG

Database Administration in Access 2003 126973_ENG

10-103-012 Excel 2003 Advanced

Excel advanced w ill demonstrate how to customize Excel workbooks and the Excel 2003 application.

1.0

Advanced Customization in Excel 2003 119829_ENG

Advanced formatting in Excel 2003 125656_ENG

Advanced Data Management in Excel 2003 113262_ENG

Advanced Data Analysis in Excel 2003 113309_ENG

Advanced Validation and Collaboration in Excel 2003 121344_ENG

Advanced Data Exchange in Excel 2003 119748_ENG

10-103-013 Office 2003 Advanced

Office 2003 will provide a detailed overview of the advanced page formatting features in Word 2003and demonstrate how to customize Excel workbooks and the Excel 2003 application. You will implement

advanced techniques for tables, forms, and repor ts using Access and describe how to customize PowerPoint 2003 presentations.

3.0

Advanced Formatting in Word 2003 113095_ENG

Advanced Document Navigation in Word 2003 126778_ENG

Advanced Data Manipulation Features in Word 2003 113114_ENG

Using Tables, Char ts, and Graphs in Word 2003 126789_ENG

Advanced Document Features in Word 2003 121072_ENG

Collaborative Features in Word 2003 113139_ENG

















































10-103-014 Outlook 2003 Advanced

Outlook advanced w ill demonstrate how to customize e-mail, views,

and navigation and configure additional e-mail accounts in Outlook 2003.

1.0

Customizing E-mail, Views, Navigation, and E-mail Accounts in

Outlook 2003 131326_ENG

Tracking, Categorizing, Searching, and Pr inting in Outlook 2003 131341_ENG

Configuring Rules, Aler ts, and Junk Mail Settings in Outlook 2003 113469_ENG

Sharing Folders, Schedules, and Contacts and Using SharePoint

Data in Outlook 2003 129976_ENG

10-103-015 Word 2003 Advanced

Word advanced will provide a detailed overview of the advanced features in Word 2003.

1.0







10-103-016 Outlook 2003 Power User

Outlook 2003 power user will demonstrate the data security features in Outlook.

1.0

Data Security in Outlook 2003 132613_ENG

Archiving and Storing Data, and Using IRM in Outlook 2003 206606_ENG

Working in Outlook 2003 from Multiple Locations 132614_ENG

Newsreaders, Online Meetings, Instant Messaging, and Faxing Information in Outlook 2003 132615_ENG

Customizing Toolbars and Commands and Creating Forms in Outlook

2003 132616_ENG

Outlook 2003 and Business Contact Manager 132617_ENG


















CBTS Courses



10-103-020 Office 2007 New Features

To introduce the new features included in Office 2007.

1.0

New Features for End Users in Microsoft Office 2007 239866_ENG

Microsoft Office Excel, PowerPoint, and Outlook 2007 239874_ENG

Microsoft Access 2007 and Microsoft Publisher 2007 239976_ENG

Sharing and Collaboration in Microsoft Office Enterprise 2007 240019_ENG

10-103-030 Beginning Word 2007

This course provides an introduction to Word 2007 and demonstrates how to navigate within the new user inter face.

1.0

Getting Started with Word 2007 mo_bgwd_a01_dt_enus

Working with Text and Paragraphs in Word 2007 mo_bgwd_a02_dt_enus

Structuring, Editing, Saving, and Opening Documents in Word 2007 mo_bgwd_a03_dt_enus

Printing, Help, and Automated Formatting in Word 2007 mo_bgwd_a04_dt_enus

Working with Documents in Word 2007 mo_bgwd_a05_dt_enus

10-103-033 Advanced Word 2007

Using Word 2007 you can create engaging and professional looking documents easier than ever before.

1.0

Advanced Formatting in Word 2007 mo_adwd_a01_dt_enus

Advanced Document Navigation and Document Reviews in Word 2007 mo_adwd_a02_dt_enus

Using Tables, Char ts, and Graphics in Word 2007 mo_adwd_a03_dt_enus

Advanced Data Manipulation Features in Word 2007 mo_wdpu_a01_dt_enus

Advanced Document Features in Word 2007 mo_wdpu_a02_dt_enus

Collaborative Features in Word 2007 mo_wdpu_a03_dt_enus

10-103-021 Beginning Excel 2007

This course will help get you up-to- speed on the new features, and will introduce you to the basic features and functionality of Excel 2007

1.0

Getting Started with Excel 2007 mo_bgex_a01_dt_enus

Manipulating and Formatting Data and Worksheets mo_bgex_a02_dt_enus

Reviewing and Printing in Excel 2007 mo_bgex_a03_dt_enus

Excel 2007 Formulas and Functions mo_bgex_a04_dt_enus

Excel 2007 Char ts, Pictures, Themes, and Styles mo_bgex_a06_dt_enus

10-103-022 Advanced Excel 2007

This course explores modifying char ts and pictures and creating and editing custom number formats This course also explores manipulating worksheet data in Excel 2007 using the available features.

1.0

Analyzing Data in Excel 2007 mo_expu_a01_dt_enus





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Protecting and Sharing Excel 2007 Workbooks mo_expu_a02_dt_enus

Exchanging Data w ith Excel 2007 mo_expu_a03_dt_enus




10-103-041 Access 2007

This course provides an introduction to Access 2007 and

demonstrates how to navigate within the user inter face. The introductory steps in planning a database, the components and views of an Access database, and database creation methods are also covered.

1.0

Getting Started with Access 2007 mo_bgac_a01_dt_enus

Basic Access 2007 Tables mo_bgac_a02_dt_enus

Basic Access 2007 Forms mo_bgac_a03_dt_enus

Queries and Reports in Access 2007 mo_bgac_a04_dt_enus

Impor ting and Expor ting Data and Data Presentation in Access 2007 mo_adax_a01_dt_enus

Advanced Data Management in Access 2007 mo_adax_a02_dt_enus

Programmability and Administration in Access 2007 mo_acpu_a01_dt_enus

Database Administration in Access 2007 mo_acpu_a02_dt_enus

10-103-042 PowerPoint, Publisher & Visio 2007

This course shows how to create a new presentation. I t provides you with a solid introduction to the basic, must- know aspects of PowerPoint.

1.0

Getting Started with PowerPoint 2007 mo_bgpp_a01_dt_enus

Adding Graphics to Presentations in PowerPoint 2007 mo_bgpp_a02_dt_enus

Adding Multimedia and Animations to Presentations in PowerPoint

2007 mo_bgpp_a03_dt_enus

Creating Custom Slide Shows in PowerPoint 2007 mo_adpp_a01_dt_enus

Distributing Presentations in PowerPoin t 2007 mo_adpp_a02_dt_enus

Creating Customized Publications w ith Publisher 2007 mo_pblr_a01_dt_enus

Extending Publisher 2007 Beyond Publications mo_pblr_a02_dt_enus

Creating Visio 2007 Diagrams mo_bgvs_a01_dt_enus

Enhancing and Customizing D iagrams in Visio 2007 mo_bgvs_a02_dt_enus

Collaborating and Using Visio 2007 With Other Programs mo_bgvs_a03_dt_enus

10-103-043 Outlook 2007

Microsoft Outlook 2007 is an application used to manage your communication needs. I t allows people to send and receive e-mail messages, and provides additional functionality to keep tasks, notes,

appointments, and daily activities in one convenient location. This course addresses the features and functionality of Outlook 2007.

1.0

Getting Started with Outlook 2007 mo_bgol_a01_dt_enus

Formatting and Managing E-mail in Outlook 2007 mo_bgol_a02_dt_enus

Using the Calendar in Outlook 2007 mo_bgol_a03_dt_enus






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Using Contacts, Tasks, Notes, and Customizing the Inter face in Outlook 2007 mo_bgol_a04_dt_enus

Completing Searches, Printing I tems, and Working with RSS Feeds in

Outlook 2007 mo_bgol_a05_dt_enus

Customizing Outlook 2007 and Using the Journal mo_adol_a01_dt_enus

Configuring Rules, Aler ts, and Junk E-mail Settings in Outlook 2007 mo_adol_a02_dt_enus

Working with SharePoint, Calendars, and Forms in Outlook 2007 mo_adol_a03_dt_enus

Data Security, Archiving, and Working Offline in Outlook 2007 mo_olpu_a01_dt_enus

Instant, Text, and Unified Messaging in Outlook 2007 mo_olpu_a02_dt_enus

Business Contact Manager with Outlook 2007 mo_olpu_a03_dt_enus

10-103-044 Project 2007

In the corporate world, the project is a fundamental build ing block.

Each project in which a company engages is unique, and fulfills an individual or corporate goal. This course outlines the basics of project management, and shows how to create – and manage – a new project using Microsoft Office Project 2007.

1.0

Creating and Designing a Project with Project Server 2007 mo_bgpr_a01_dt_enus

Specifying and Assigning Resources in Project 2007 mo_bgpr_a02_dt_enus

Tracking and Repor ting Progress with Project Server 2007 mo_bgpr_a03_dt_enus

Advanced Customization with MS Project 2007 mo_adpr_a01_dt_enus

Project Data Management and Performance with MS Project 2007 mo_adpr_a02_dt_enus



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CBTS Courses


Microsoft Windows

10-103-139 Windows XP for Beginners

To describe the basic skills and configurations necessary to star t using the Windows XP operating system.

1.0

Getting Started with Microsoft Windows XP 112949_ENG

Up and Running with Microsoft Windows XP 112954_ENG

10-150-158 Windows Vista Enterprise Support

This course discusses the deployment infrastructure for enterprise environments and the different deployment methods that can be used to deploy Windows Vista, either by upgrading or per forming cleaning installations.

1.0

Deploying Windows Vista mv_mvet_a01_it_enus

Troubleshooting Windows Vista Deployments mv_mvet_a02_it_enus

Configuring and Troubleshooting Windows Vista Secur ity mv_mvet_a03_it_enus

Configuring and Troubleshooting User Access on Windows Vista mv_mvet_a04_it_enus

Managing and Troubleshooting Windows Vista Systems mv_mvet_a05_it_enus

Troubleshooting Windows Vista Performance and Reliability mv_mvet_a06_it_enus

Configuring and Troubleshooting Windows Vista Networking mv_mvet_a07_it_enus

Maintaining and Suppor ting Applications on Windows Vista mv_mvet_a08_it_enus

10-150-160 Windows 7: Configuration

This course will show you how to install Windows 7 in a single and multi-boot environment, a long with showing the process involved in migrating or upgrading from previous Microsoft operating systems.

1.0

Installing, Upgrading, and Migrating to Windows 7 mw_mwcg_a01_it_enus

Deploying Windows 7 mw_mwcg_a02_it_enus

Configuring Hardware and Applications in Windows 7 mw_mwcg_a03_it_enus

Configuring Network Connectivity in Windows 7 mw_mwcg_a04_it_enus

Configuring Access to Resources in Windows 7 mw_mwcg_a05_it_enus

Configuring Mobile Computing in Windows 7 mw_mwcg_a06_it_enus

Monitoring, Backing Up, and Restoring Windows 7 Systems mw_mwcg_a07_it_enus



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CBTS Courses


Office and Home Computing Skills

10-103-147 Adobe Acrobat

To provide an overview of the basic document-management features of Adobe Acrobat 8.0

1.0

Creating and Working with PDFs in Adobe Acrobat 8 at_adab_a01_dt_enus

Editing and Reviewing in Adobe Acrobat 8 at_adab_a02_dt_enus

Forms and Document Security in Adobe Acrobat 8 at_adab_a03_dt_enus

Advanced Features of Adobe Acrobat 8 at_adab_a04_dt_enus

Using Adobe Reader 8 at_adar_a01_dt_enus

10-103-164 Crystal Reports

To introduce the concept of reporting and show an overview of the features of Crystal Repor ts XI.

1.0

Reporting Basics with Crystal Repor ts XI 234748_ENG

Managing Data and Distributing Repor ts with Crystal Repor ts XI 234758_ENG

10-103-177 Lotus Notes End User

Notes 8 has many features that help increase end users' productivity and manage scheduling, allow ing them to streamline the way they

work. The core component of the application remains its robust e-mail functionality. This course explores the updated user interface of Notes, and introductory topics on Lotus Notes Applications and using

the built-in help system. Also included in the course are discussions on how to compose and send e-mail messages, as well as per form additional mailbox management tasks.

1.0

Getting Started with Lotus Notes 8 and Using Mail ia_lteu_a01_dt_enus

Scheduling Events and Managing Applications ia_lteu_a02_dt_enus

Working with Instant Messaging, Contacts, and Blogs ia_lteu_a03_dt_enus

Using Productivity Tools and Accessing Lotus Notes 8 Remotely ia_lteu_a04_dt_enus

10-103-179 Using Internet Explorer

This courses is designed to show you the basic features of Internet Explorer 7; browse, save, and print content; search for information and get help; and use RSS feeds for dynamic web sites.

Fundamentals of Internet Explorer 7 250164_ENG

Customization and Security in Internet Explorer 7 250177_ENG

10-106-190 Delivering Successful Presentations

There are a number of basic types of presentations, but all presentations have four things in common: a presenter, an audience, a venue, and a message. This course concentrates on showing how

each of these vital e lements has to be taken into account when preparing a presentation.

1.0

Presenting Successfully comm_05_a01_bs_enus

Delivering the Message comm_05_a02_bs_enus

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Available Presentation Resources comm_05_a03_bs_enus

Giving Successful Presentations Simulation COMM005A

10-106-191 Effective Business Meetings

If you are in a business that has meetings, you know how much time is spent in them. This course w ill present you with information that will help you improve the quality of your meetings.

1.0

Planning an Effective Business Meeting comm_06_a01_bs_enus

Leading an Effective Business Meeting comm_06_a02_bs_enus

Participating Effectively in a Business Meeting comm_06_a03_bs_enus

The Effective Business Meeting Simulation COMM006A

10-106-192 Email Essentials

Everyone seems to be using e-mail lately--family members keeping in touch, university students submitting assignments, companies

offering products for sale, and office workers carrying out their daily business tasks. Most e-mail users can improve their e-mail skills by learning more about the basic features and potentials of e-mail. Any business person will benefit from developing an understanding of e-mail essentials.

1.0

Essentials of Electronic Communication COMM0231

Optimizing Email at Work COMM0232

E-mail and Organizational Communication COMM0233

E-mail as a Marketing Tool COMM0234

10-106-196 Administrative Office Procedures

The skills needed to fulfill the requirements of today's administrative support professionals are numerous. Lesson objectives in th is course will include the follow ing: getting star ted, overview of effective business communication, using effective business communication,

administrative functions, advancing your administrative career, effective administrative suppor t professional simulation, behavior - putting your best foot forward, managing yourself and those around

you, partnering with your boss, communicating with power and confidence, advanced administrative suppor t simulation, difficult people in the workplace, communicating effectively with difficult

coworkers simulation, etiquette and the business meeting, business etiquette and professionalism simulation, planning effective business meetings, participating effectively in business meetings, effective business meetings simulation, the boss factor, you and your time,

techniques for better time management, developing good time management habits, working more effectively simulation, ethical decision making, goals and goal setting, and business professionalism simulation.

3.0

Getting Started--The Administrative Suppor t Professional ADM0101

Overview to Effective Business Communication ADM0102

Using Effective Business Communication ADM0103

Administrative Functions ADM0104

Advancing Your Administrative Career ADM0105


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Behavior: Putting Your Best Foot Forward ADM0111

Managing Yourself and Those Around You ADM0112

Partnering with Your Boss ADM0113

Communicating with Power and Confidence ADM0114

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The Boss Factor PD0135

Your Time and You pd_01_a01_bs_enus

Techniques for Improved Time Management pd_01_a02_bs_enus

Making Decisions Ethically pd_02_a01_bs_enus

Goals and Setting Goals pd_05_a03_bs_enus

10-106-197 The Effective Administrative Support Professional

The skills needed to fulfill the requirements of today's administrative support professionals are numerous. This course takes you through the process of managing your own professional productivity. You w ill

learn about the changing role of the administrative support professionals, the professional practices common to business offices, and the time-management skills that will help you accomplish more tasks in less time.

1.0






Effective Administrative Suppor t Professional Simulation ADM0100

10-196-115 Leading the Workforce Generations

Why do people seem so different in what they value, how they live, and how they behave at work? The worlds your co-workers grew up

in may have been very different. There are four generations interacting in the work wor ld o f today: the silent generation, baby boomers, Generation X, and Generation Next. The differences among

these four generations can cause major differences in behavior and perspective.

1.0

Introduction to Work Force Generations LEAD0231

Attracting, Developing, and Retaining Generations LEAD0232

Leading Silent Generation and Baby Boom Workers LEAD0233

Leading Generations X and Nex t LEAD0234

Making Cross-generational Teams Work LEAD0235

Cross-generational Workers in the 21st Century LEAD0236

Leading the Workforce Generations Simulation LEAD0230









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10-196-151 Project Management for Non-Project Managers

This course will enable someone who is not a professional project manager to learn the fundamentals of project management so he w ill

be able to manage projects related to his area of responsibility within the organization.

1.0

Project Management Fundamentals proj_01_a01_bs_enus

Transitioning into a Project Management Role proj_01_a02_bs_enus

Initiating and Planning a Project proj_01_a03_bs_enus

Managing a Project proj_01_a04_bs_enus

Troubleshooting and Closing the Project proj_01_a05_bs_enus

Project Management for Non-Project Managers Simulation PROJ001A

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CBTS Courses


Customer Service

10-104-111 Consumer Behavior

In th is course, you'll explore the bottom-line payoffs for build ing

customer satisfaction. You' ll d iscover the elements of an effective customer satisfaction system. Most impor tant, you'll learn how to discover what your customers want before you try to measure whether you're delivering it.

1.0

Discovering What Your Customers Want CUST0131

Developing Customer Satisfaction Surveys CUST0132

Customer Satisfaction: Analysis and Implementation CUST0133

Measuring Customer Satisfaction Simulation CUST0130

10-104-112 Customer Service

By learning to strengthen the internal environment, you'll increase commitment to service, boosting per formance, productivity, and

ultimately, success.

1.0

Corporate Culture: Build ing the Service Foundation cust_05_a01_bs_enus

The Fundamentals of Exceptional Customer Service cust_05_a02_bs_enus

The Customer's Voice cust_05_a03_bs_enus

10-104-115 Contact Center (Call Center) Solutions

When people pick up a phone and hear someone greeting them from the XYZ Company, they put little thought into the people, process, or

technology behind the phone call. To them, the person on the phone is just a voice on the other end of the line. This course will examine all of the aspects of a call center.

1.0

The Call Center Industry CUST0111

Call Center Communication Skills CUST0112

Call Center Customer Service CUST0113

Call Center Telephone Sales CUST0114

Frontline Call Center Skills Simulation CUST0110

10-104-116 Customer Driven Process Improvement

Today in Amer ica, the emphasis is on service. Health care

organizations, insurance agencies, investment brokers, and accountants sell services rather than products. As the popularity of the Internet increases, all companies are forced to focus on service

through company web sites that put them into direct contact with customers. Customer satisfaction--and quality--is quickly becoming the value-added feature that can make or break a product or a company. To satisfy customers and give them the quality they want,

you need to look at how services and products are viewed by customers. This means asking customers what they want and then tuning your operations to generate these results. This means

becoming more customer driven.

1.0

Why Customer Driven? OPER0121

Identifying What the Customer Wants OPER0122

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Translating Requirements into Process Goals OPER0123

Understanding Processes OPER0124

Implementing Improvements OPER0125

Managing Process Improvements OPER0126

Managing Customer-Driven Process Improvement Simulation OPER0120

10-104-195 Internal Customer Service

Focusing on your internal customers not only helps your organization

to survive and prosper, but also has the added benefit of motivating your employees, meeting their needs, and promoting a satisfying environment to work within.

1.0

Excellence in Internal Customer Service CUST0141

Working With Internal Customers CUST0142

Overcoming Internal Customer Service Problems CUST0143

Internal Customer Service: Conflict and Complaints Simulation CUST0140

10-104-127 Customer Service Representative (CSR)

Today's Customer Service Representatives (CSR) and support centers have a vital role to play in ensuring customers' needs are

addressed in an effective, efficient manner. This course w ill familiarize the individual w ith the basic role of the CSR and the environment in which he per forms his duties, including typical roles of

the CSR in a suppor t environment, basic tasks accomplished by the CSR, the suppor t center and customer's role in a suppor t environment, how the suppor t center has evolved, and company and support center best practices.

2.0

The Customer Service Representative (CSR) cust_06_a01_bs_enus

Support Center Services and Work Environment |n cust_06_a02_bs_enus

Team and Customer Relationships cust_06_a03_bs_enus

Customer Interactions cust_07_a01_bs_enus

Communication Skills cust_07_a02_bs_enus

Conflict, Stress, and Time Management cust_07_a03_bs_enus

Customer Service Processes and Procedures cust_08_a01_bs_enus

Quality in a Suppor t Center cust_08_a02_bs_enus

Support Center Tools, Technologies and Metrics cust_08_a03_bs_enus

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CBTS Courses


Marketing

10-104-110 Developing Marketing Strategy

You'll be able to discuss cost structures and their influence on your

marketing strategy. The impact of product life cycles on your markets is another focus. Methodology to achieve or increase profitability is another featured section of th is course. Apply the best thinking and research techniques to the development of a superior market strategy plan to gain the backing you need to be successful.

2.0

Elements of Marketing Strategy MKT0201

Analyzing the Market MKT0202

Competitive Factors in Strategic Marketing MKT0203

Writing a Marketing Plan: Phase 1 MKT0204

Writing the Marketing Plan: Creative Strategy MKT0205

Creating a Marketing Campaign MKT0206

Marketing Management MKT0207

Financial Analysis for Successful Marketing MKT0208

10-104-132 Field Sales Skills

You'll learn about its value and the importance of customer perceptions, premises for choosing the field sales approach, how it compares with a purely product- focused approach, and the planning,

implementation, and closing steps for superior field sales performance. The course also gives you oppor tunities to apply fie ld sales approach basics.

1.0

Field Sales Foundations SALE0101

Planning Your Field Sales Approach SALE0102

Applying Your Field Sales Approach SALE0103

Completing Your Field Sales Approach SALE0104

Field Sales Skills Simulation SALE0100

10-104-133 Territorial Account Sales Skills

In th is course, you'll learn about the territorial account sales approach

for successful sales. You' ll start by gaining an understanding of the premises and strategy behind the approach. Then, you'll learn how to select target accounts based upon specific selection criteria and star t the process of account p lanning.

2.0

The Territorial Account Sales Approach SALE0111

Understanding Your Target Customer's Business SALE0112

Effectively Using Customer-focused Research Meetings SALE0113

Gaining Access to Key Personnel at Your Target Accounts SALE0114

Delivering High-impact Territorial Account Sales (TAS) Presentations SALE0115

Territorial Account Sales Skills Simulation SALE0110

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10-104-134 Inside Sales Skills

The course outlines the steps involved in precall planning, including recognizing call types, creating call objectives and a call opening, and

preparing the account profile. The course also covers the strategies for questioning and listening that you can use in account profiling and provides strategies for avoiding common temptations.

2.0

Preparing for Outbound Sales Calls SALE0121

Initiating Outbound Sales Calls SALE0122

Completing Outbound Sales Calls SALE0123

Preparing for Inbound Sales Calls SALE0124

Completing Inbound Sales Calls SALE0125

Inside Sales Skills Simulation SALE0120

10-104-135 Product Management

First, you will explore the fundamentals of product management. Specifically, you will learn about the ways product management is changing, as well as the advantages and pitfa lls of the field. You will also learn the skills common to successful product managers. Then

you will investigate common product management tasks and how to organize and prioritize them. Finally, you will learn how to create interfunctional a lliances to help you successfully perform the cross-functional role of a product manager.

1.0

Introduction to Product Management MKT0241

Developing a New-product Strategy MKT0242

Pricing and Profitability for Product Managers MKT0243

10-104-136 Strategic Brand Management

First, you will learn about the responsibilities of a brand manager, from conception of a brand to build ing, evaluating, and maintaining

brand equity. Then, you will be introduced to a brief h istory of branding and its intended purpose. Finally, you will recognize the components and intr icacies that make up your consumer, how to

appeal to the consumer, and one of the most impor tant facts of a ll: how the consumer dictates your brand equity. By the end of th is course, you will apply all of these ingredients and assemble a recipe of your own as a foundation for effective management of your brand.

1.0

Introduction to Brand Management MKT0211

Build ing Brand Equity MKT0212

Managing the Creative Elements of Brand MKT0213

Promoting Your Brand to Consumers MKT0214

Evaluating Brand Effectiveness MKT0215

Managing and Maintaining Brand Equity MKT0216

10-104-137 Online Branding Strategy

The sum total w ill be a thorough grounding in the principles needed to gain the success your online brand deserves.

1.0

Introduction to Online Branding MKT0221

The Online Branding Environment MKT0222



















Strategies for Build ing an Online Brand MKT0223

10-104-138 Competitive Marketing Strategies

This course star ts by painting a picture of the changing economic

landscape and the new consumer. I t continues by presenting ways of locating new marketing oppor tunities, improving marketing performance, and differentiating your offerings. I t then discusses the advantages of web-based marketing and provides you with Internet

marketing strategies to maintain a competitive edge in the changing marketplace.

1.0

Competitive Strategies for a New Marketplace MKT0231

Surpassing the Competition MKT0232

10-104-139 Supply Chain Management

This course will teach you the basics of supply chain management

(SCM). You will learn about the evolution of SCM, collaboration within the supply chain, and the effects the system has on an organization. You will be able to define organizational strategies, understand how to synchronize the supply chain, and how to use technology to

maximize the value of the supply chain. The course will conclude with an exploration of the challenges that occur when implementing SCM systems across various sectors, along with future implications for SCM systems.

2.0

The Fundamentals of Supply Chain Management OPER0501

Supply Chain Management Strategies OPER0502

Supply Chain Planning and Inventory Management OPER0503

Supply Chain Management and e-Business OPER0504

Supply Chain Transpor tation and Facility Design OPER0505

10-104-191 Technical Support Agent Skills

This course explains how the role of the technical suppor t agent (TSA) has changed as businesses realize the impor tance of CRM strategies to their survival.

1.0

The Contact Center and Technical Suppor t Agent CUST0161

Technical Suppor t Essentia ls CUST0162

Assessing Customer Behavior CUST0163

Technical Suppor t Agent Survival Skills CUST0164

Technical Suppor t Agent Skills Simulation CUST0160

10-104-192 Selling at the Executive Level

Based on practical methods and techniques, th is course takes you

through the stages of an executive-level sale, and shows how best to prepare for subsequent meetings and negotiations.

2.0

Prepare for Success SALE0221

Strategic Planning SALE0222

Progressing through the Complex Sale SALE0223

Presenting Your Proposition SALE0224

Negotiating to Mutual Benefit SALE0225




















From Executive-level Sale to Strategic Par tnership SALE0226

Preparing for the Executive-level Sale Simulation SALE0220

Progressing through the Complex Sale Simulation SALE022S

Closing Executive-level Sales Simulation SALE022T

10-104-193 Consulting with the External Client

In th is course, you'll find out more about the role of an ex ternal consultant. You'll also see how, w ith the key skills and qualities, you

can deliver outstanding performance to clients, guaranteeing they'll want you to return again in the future.

1.0

Essentials of Ex ternal Consulting CONS0111

The Client-Consultant Relationship CONS0112

Diagnosing and Planning CONS0113

Managing Delivery CONS0114

Evaluation and Review CONS0115

Consulting with the External Client Simulation CONS0110

10-104-194 Managing A Customer-Focused Department

Customers have expectations of a ll the companies with which they

transact business. These expectations may be predominantly unspoken but, all the same, they have a strong influence on how your company, its employees, products, and services are perceived.

1.0

Identifying Your Customer's Expectations CUST0171

Using Surveys to Measure Customer Satisfaction CUST0172

Bridge The Expectations Gap CUST0173

Leading A Customer-Focused Team CUST0174

Managing a Customer-focused Department Simulation CUST0170




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10-104-196 Sales Team Management

You'll discover where to look for qualified sales team candidates and what to look for in submitted resumes. Then you'll explore methods

for conducting interviews and using a sales skills assessment tool to help you choose the best people for your sales team.

1.0

Build ing a Winning Sales Team SALE0151

Using Business Tools to Manage Sales Teams SALE0152

Motivating a Winning Sales Team SALE0153

Communicating in Sales Teams SALE0154



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Sales Team Management Simulation SALE0150

10-104-197 Strategic Account Sales Skills

You'll star t by gaining an understanding of the premises and strategy

behind the approach. Then you'll learn how to select target accounts based on specific selection criter ia and start the process of account planning.

2.0

The Strategic Account Sales Approach SALE0131

Understanding Your Customer SALE0132

Conducting Effective Sales Research Meetings SALE0133

Working with Your Customer's Key Players SALE0134

Delivering High-Impact Sales Presentations SALE0135

Strategic Account Sales Skills Simulation SALE0130








CBTS Courses


International Business & Globalization

10-102-147 International Communication

You'll learn more about d irect and indirect communicators, and different communication styles.

1.0

The Impact of Culture on Communication COMM0021

The Art of Global Communication COMM0022

Improving Your Cross-cultural Communications COMM0023

International Communications Simulation COMM0020

Cross-cultural Communications Simulation COMM002S

10-102-149 Globalization in Business

Globalization has become a foundation for most major corporations. This course provides you with a "big picture" view of globalization. You will be introduced to the trends that have opened the doors to a global economy and the factors that dr ive corporate globalization.

1.0

Globalization and Our Changing World STGY0351

Globalization and Your Company STGY0352

The Process of Globalizing a Product or Service STGY0353

Managing from a Global Viewpoint STGY0354

The Fundamentals of Globalization Simulation STGY0350





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CBTS Courses


Project Management

10-152-161 Managing Software Project Outsourcing

This course is targeted at software development managers and

project managers involved in software development. This course requires at least high level familiarity with software application development principles.

2.0

Making the Right Outsourcing Decision 232192_ENG

Planning the Outsourcing Deal 232202_ENG

The Outsourcing Project 232209_ENG

Determining Project Quality Standards and Milestones 232224_ENG

Measuring Project Outsourcing Success 232292_ENG

10-152-191 Strategic Project Management for IT Projects

Have you ever been involved in information technology (IT) projects

where the client was disappointed w ith the deliverable? Are you looking for new approaches and strategies to help you better plan for your next IT project? As you proceed through this course, you will learn new methods of strategic project planning to help you plan more effectively for your next IT project.

2.0

Strategic Planning and Positioning for IT Projects PROJ0361

Strategic Approaches to Managing IT Projects PROJ0362

Estimating the IT Project Work Effor t PROJ0363

IT Project Leadership, Authority & Accountability PROJ0364

Managing Multip le IT Projects PROJ0365

Cost Management and IT Project Trade-offs PROJ0366

Strategic Project Management for IT Projects Simulation PROJ0360

10-152-192 Project Management (PMI Std-aligned)

Imagine trying to control the unexpected and unpredictable through

processes in such a way that you meet the cost, quality, and time expectations of all invested parties in order to accomplish a temporary endeavor. This course provides a foundational knowledge

base reflecting the most up- to-date project management information so learners can effectively put principles to work at their own organizations.

1.0

An Introduction to Project Management PROJ0511

Project L ifecycles and Stakeholders PROJ0512

Introduction to Project Process Groups and Initiating a Project PROJ0513

Project Planning PROJ0514

Executing, Monitoring & Controlling, and C losing a Project PROJ0515

Project Management Essentials Simulation PROJ0510






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CBTS Courses


Human Resources

10-102-136 Behavior Interviewing

When you've finished this course, you'll have a strong basis for beginning the process of behavioral interviewing.

1.0

Build ing a Firm Foundation HR0211

Screening Applicants HR0212

Preparing for the Behavioral Interview HR0213

Conducting the Behavioral-based Interview HR0214

Preparing as the Interviewee HR0215

Experiencing the Behavioral-based Interview HR0216

Behavioral Interviewing Simulation HR0210

10-102-138 Mentoring

You'll learn how to step into various mentoring roles, providing

training, guidance on professional development, advocacy, and emotional suppor t. You'll brush up on essentia l communication skills. And you'll learn how to manage the mentoring relationship, from solving potential challenges to guiding the relationship through a positive conclusion.

1.0

Mentoring Effectively mgmt_10_a01_bs_enus

Mentoring as a Manager mgmt_10_a02_bs_enus

Implementing a Mentoring Program for the Organization mgmt_10_a03_bs_enus

Mentoring Strategies for the 21st Century mgmt_10_a04_bs_enus

Achieving Success: the Help of a Mentor mgmt_10_a05_bs_enus

Mentoring On-line mgmt_10_a06_bs_enus

The Essentials of Mentoring Simulation MGMT010A

10-102-139 Succession Planning

This course will familiarize you with the key concepts that compose

succession planning. You will receive a general overview of how to assess your key leadership and talent needs. You w ill also discover the various methods to succession planning. Your understanding of

succession planning will help your organization succeed even when key people leave their present positions.

1.0

Succession Planning Overview LEAD0301

Succession Planning Strategies LEAD0302

Succession Planning and Human Resources LEAD0303

Succession Planning Management LEAD0304

Initiating a Succession Plan Simulation LEAD0300

Implementing a Succession Plan Simulation LEAD030S

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10-102-148 Managing Diversity & Inclusiveness

This course will take a closer look at d iversity initiatives in the workplace and what makes them matter. I t will examine the ways in

which diversity within organizations, or lack of it, touches every aspect of the business, right down to the bottom line. Additionally, it will explore the ways in which diversity in the workplace brings outstanding benefits, not only to organizations, but to workers, as well.

2.0

The Reasons Why Diversity Matters hr_02_a01_bs_enus

Changing Corporate Culture hr_02_a02_bs_enus

Planning a Diversity Initiative hr_02_a03_bs_enus

Diversity: the Future hr_02_a04_bs_enus

Managing Diversity in the Workplace Simulation HR002A

10-196-157 HRCI/SPHR (Senior Pro. HR) Exam Prep 1

The Human Resource Cer tification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including core knowledge and concepts

fundamental to the fie ld of human resources. The HRCI certification examinations are widely recognized as the industry standard for evaluating human resource professionals' competencies. HRCI is an

affiliate of the Society for Human Resource Management (SHRM) and provides testing and certification services. As a human resources professional, you are involved in various aspects of the organization and need to have a range of core skills and knowledge.

2.0

Human Resources Fundamentals (HRCI/PHR - 2007-aligned) HR0261

Strategic Management (HRCI/PHR - 2007-aligned) HR0262

Affirmative Action and the EEO (HRCI/PHR - 2007-aligned) HR0263

Employ ment Management (HRCI/PHR - 2007-aligned) HR0264

Recruiting and Selecting Candidates (HRCI/PHR - 2007-aligned) HR0265

Offers, Contracts, and Exit from the Organization (HRCI/PHR - 2007-aligned) HR0266

Developing Employees (HRCI/PHR - 2007-aligned) HR0267

Developing Human Resources (HRCI/PHR - 2007-aligned) HR0268

Compensating Employees (HRCI/PHR - 2007-aligned) HR0269

Programs to Benefit Employees (HRCI/PHR - 2007-aligned) HR0271

Employ ment Relations (HRCI/PHR - 2007-aligned) HR0272

Sexual Harassment at Work (HRCI/PHR - 2007-aligned) HR0273

Non-Unionized Workplaces (HRCI/PHR - 2007-aligned) HR0274

Unionized Workplaces (HRCI/PHR - 2007-aligned) HR0275

Health and Safety in the Workplace (HRCI/PHR - 2007-aligned) HR0276

Risk Assessment and Prevention (HRCI/PHR - 2007-aligned) HR0277

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This course describes how to guide and lead the change process, how HR can impact regulations and legislations, and the role of HR in

risk management and build ing strategic partnerships. This course prepares HR professionals and management who are preparing for the Human Resource Cer tification Institute's Senior Professional in Human Resources (SPHR) cer tification examination.

1.0

HR's Strategic Role in the Organization (HRCI/SPHR - 2007-aligned) hr_04_a01_bs_enus

Management of the HR Process (HRCI/SPHR - 2007-aligned) hr_04_a02_bs_enus

Strategic Approaches to Workfor ce Planning and Employment (HRCI/SPHR - 2007-aligned) hr_04_a03_bs_enus

Strategic Approaches to Human Resource Development (HRCI/SPHR - 2007-aligned) hr_04_a04_bs_enus

Strategic Approaches to Total Rewards (HRCI/SPHR - 2007-aligned) hr_04_a05_bs_enus

Strategic Approaches to Labor Relations (HRCI/SPHR - 2007-aligned) hr_04_a06_bs_enus

Strategic Approaches to Risk Management (HRCI/SPHR - 2007-aligned) hr_04_a07_bs_enus

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CBTS Courses


Business Management and Leadership

10-102-106 Business Law

This course introduces fundamental concepts of business law I t a lso

presents the basic and structure of the U.S. legal system and introduces relevant areas of business regulation.

2.0

A Manager's Introduction to Business Law LAW0101

Contracts in Commercial Transactions LAW0102

Employ ment and Labor Law LAW0103

Amer ican Business Formations in the 21st Century LAW0104

Intellectual Property and Proprietary Rights LAW0105

Lawsuits and Negotiations LAW0106

10-102-113 Management Skills

The workplace is changing. Today's managers are competing for

skilled workers, facing high turnover, and coping with technology changes that occur at warp speed. Effective managers must be less product-oriented, and more people-oriented. In order to thrive in these shifting times, you need skills that will help you maximize the potentia l of your workforce.

2.0

Tomorrow's Managers' Competencies mgmt_04_a01_bs_enus

Tomorrow's Managers' Development Tools mgmt_04_a02_bs_enus

Managing as Coach and Counselor mgmt_04_a03_bs_enus

Managing as Project Champion mgmt_04_a04_bs_enus

A Primer for Ensuring Accountability mgmt_04_a05_bs_enus

Crucial Skills for Tomorrow's Managers Simulation MGMT004A

10-102-115 Teamwork

In th is course, you'll learn tools, techniques, and tips to help you--the team member--help your team develop a "one for all, all for one"

mentality. In par ticular, you'll explore some motivational techniques to apply from the get-go so that potentia l problems are averted. You'll also learn how to promote and maintain a creative and productive

atmosphere. Finally, you'll practice a couple of team building exercises that you can later introduce to your team.

1.0

Effective Team-building Strategies TEAM0171

Effectively Communicating in Teams TEAM0172

The Individual's Role in a Team TEAM0173

Participating in Teams Simulation TEAM0170

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10-102-116 Leadership

You'll explore the implications of 21st century trends like virtual employees and por table assets, and learn how you can meet the

leadership challenges they present. Additionally, you'll learn about the values of intellectual assets and how you can maximize your infrastructure assets. The course concludes with leadership strategies for e-Business.

2.0

Challenges of the 21st Century LEAD0121

Organizational Culture and Leadership LEAD0122

Energizing and Empowering Employees LEAD0123

Leadership and the Knowledge Worker LEAD0124

Leading Change from the Front L ine LEAD0125

Dynamics of Leadership LEAD0126

Leading from the Front Line Simulation LEAD0120

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The Communication of a Shared Vision lead_01_a02_bs_enus

Leading by Enabling lead_01_a03_bs_enus

10-102-117 Decision Making

You'll walk away from this course with concrete and powerful decision-making tools, both rational and statistical. When you use the

decision-modeling techniques presented here, you'll enjoy enhanced accuracy and, hence, business confidence. Then, w ith these strategies in hand, you' ll explore ways to better make decisions even

when you're working with others who aren't completely "on your side." It's true that decisions determine your life. I t's time now to better determine your decisions.

1.0

Making Decisions Dynamically pd_04_a04_bs_enus

Decision Making: Implementation and Evaluation pd_04_a05_bs_enus

Group Problem Solving and Decision Making pd_04_a06_bs_enus

Effective Thinking and Creative Problem Solving Simulation PD004A

Rational Decision-making and Problem Solving Simulation PD004B

10-102-121 Business Execution

Business execution is about achieving results. I t's about turning ideas

into actions and dreams into reality. It's not a process or a formula, but a state of being that w ill permeate and transform your entire organization. This course w ill provide you with the basic information you need to create an execution culture in your organization.

1.0

Foundations for Business Execution LEAD0151

Creating a Business Execution Culture LEAD0152

Business Execution in Action LEAD0153

Business Execution Simulation LEAD0150

10-102-122 Certified Business Analysis Professional (CBAP) (Exam Prep)

It is designed to assist in the preparation for the IIBA's Cer tified Business Analysis Professional™ (CBAP™) cer tification.

2.0








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Introduction to Business Analysis and Essential Competencies ib_buap_a01_it_enus

Introduction to Business Analysis Planning ib_buap_a02_it_enus

Planning Business Analysis Communication and Monitoring ib_buap_a03_it_enus

Business Analysis Requirements Elicitation ib_buap_a04_it_enus

Business Analysis Requirements Management and Communication ib_buap_a05_it_enus

Business Analysis: Enterprise Analysis ib_buap_a06_it_enus

Business Analysis: Introduction to Requirements Analysis ib_buap_a07_it_enus

Business Analysis: Verify and Validate Requirements ib_buap_a08_it_enus

Business Analysis: Solution Assessment and Validation ib_buap_a09_it_enus

10-102-123 Certified Manager of Quality/Organizational Excellence (Exam Prep)

This course is aligned with the Quality Management Division of the Amer ican Society for Quality's Certification Handbook and is

designed to assist learners as par t of their preparation for the ASQ Certified Manager of Quality/Organizational Excellence cer tification exam.

2.0

Leadership oper_04_a01_bs_enus

Team Dynamics oper_04_a02_bs_enus

Developing and Deploying Strategic Plans oper_04_a03_bs_enus

Managerial Skills and Abilities oper_04_a04_bs_enus

Communication Skills and Project Management oper_04_a05_bs_enus

Quality Systems, Models, and Theories oper_04_a06_bs_enus

Problem-Solving and Process Management Tools oper_04_a07_bs_enus

Measurement: Assessment and Metrics oper_04_a08_bs_enus

Customer-Focused Management oper_04_a09_bs_enus

Supply Chain Management oper_04_a10_bs_enus

Training and Development oper_04_a11_bs_enus

10-102-137 Logistics Management

This course will provide you with a comprehensive understanding of the history, perspectives, strategies, and key areas of Logistics Management.

1.0

Overview of Logistics Management OPER0321

Inventory Management OPER0322

Supply Chain Logistics Management OPER0323


You'll learn how to step into various mentoring roles, providing training, guidance on professional development, advocacy, and

emotional suppor t. You'll brush up on essentia l communication skills. And you'll learn how to manage the mentoring relationship, from solving potential challenges to guiding the relationship through a positive conclusion.

1.0



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This course will familiarize you with the key concepts that compose

succession planning. You will receive a general overview of how to assess your key leadership and talent needs. You w ill also discover the various methods to succession planning. Your understanding of


1.0







10-102-143 System Thinking for the 21st Century

What exactly is a system? Why is it important to understand

systems? How can you use systems thinking to manage your organizations more effectively? Systems thinking enables you to delve into the inner workings of your organization to get to the core of what drives your company forward--or backward.

1.0

What is Systems Thinking? STGY0401

Build ing a Healthy System STGY0402

Systems- thinking Models and Thinking Skills STGY0403

System Archetypes STGY0404

Redesigning Your Organization: Par t 1 STGY0405

Redesigning Your Organization: Par t II STGY0406

Taking Systems Thinking into Your Personal L ife STGY0407

10-196-184 Effective Delegation

Do you feel that there are just not enough hours in the day? Are you

always striving to keep ahead of the paperwork that litter s your desk? Perhaps it is time to consider sharing some of those tasks with your skilled employees. In this course, you will discover how delegating tasks can enhance and accentuate your management skills.

1.0

The Basics of Delegation mgmt_07_a01_bs_enus

Delegation: the Personal Approach mgmt_07_a02_bs_enus

Managing Delegation mgmt_07_a03_bs_enus

Delegating Effectively Simulation MGMT007A
























10-196-185 Using Change Process to Support Employees

Every story has a beginning, a middle, and an end. The majority of organizations consider change as a new beginning--a bright new day.

The first steps to change are the most impor tant of all. Bring your employees on board from the outset, and you'll smooth the way for productive change that is suppor ted--and even championed--by your employees.

1.0

Star ting the Change Process mgmt_06_a01_bs_enus

Managing the Change Process mgmt_06_a02_bs_enus

Integrating Change in Your Organization mgmt_06_a03_bs_enus

Using Change Process to Support Employees Simulation MGMT006A

Using Change Process to Support Teams Simulation MGMT006B

10-196-186 Problem Performance Management

This is a general par t of effective management, focusing on those aspects of the managerial task specific to preventing problem performance. This means employing an effective selection procedure

that is based on an accurate identification of the job requirements, and then using the first period of employ ment to test out the effectiveness of the worker.

1.0

Problem Per formance Prevention mgmt_05_a01_bs_enus

Problem Per formance Identification mgmt_05_a02_bs_enus

Problem Per formance Improvement mgmt_05_a03_bs_enus

Addressing Problem Per formance mgmt_05_a04_bs_enus

Avoiding Problem Per formance Simulation MGMT005A

Dealing with Problem Performance Simulation MGMT005B

10-196-187 Coaching with Confidence

This course ensures that those responsible for coaching w ill know what their roles are, and thus be better placed to unlock the potential of individuals and teams, to maximize per formance and effectiveness, and enhance personal satisfaction in their own work.

2.0

Business Coaching mgmt_09_a01_bs_enus

Successfully Coaching Relationships mgmt_09_a02_bs_enus

The Key Stages of Coaching mgmt_09_a03_bs_enus

The Coaching Skillset mgmt_09_a04_bs_enus

Emotions, Mindsets and Coaching mgmt_09_a05_bs_enus

Trends in Coaching mgmt_09_a06_bs_enus

Coaching w ith Confidence Simulation MGMT009A

Coaching Teams and Personalities Simulation MGMT009B

10-102-178 Emotional Intelligence at Work

In th is course, you'll learn more about these specific characteristics and how they influence every area of your life.

1.0

Defining Emotional Intelligence comm_09_a01_bs_enus

Emotional Intelligence in the Workplace comm_09_a02_bs_enus





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Emotional Intelligence and Teamwork comm_09_a03_bs_enus

Increasing Emotional Intelligence comm_09_a04_bs_enus

Emotionally Intelligent Leadership comm_09_a05_bs_enus

Emotional Intelligence at Work Simulation COMM009A

10-102-179 Doing Business Professionally

In th is course, you'll learn how to listen to your own inner boss, how to identify your internal standards, how to create a plan to meet those

standards, and how to apply your inner boss's guidance to gain more control over your work, your goals, and your future.

1.0

Working for Your Inner Boss: Personal Accountability pd_05_a01_bs_enus

Managing from Within: Self-empowerment pd_05_a02_bs_enus


Creating a Positive Attitude pd_05_a04_bs_enus

Pursuing Successful L ifelong Learning pd_05_a05_bs_enus

Doing Business Professionally Simulation PD005A

Communicating to Get Results comm_13_a05_bs_enus

Obtaining Results from the Boss comm_13_a06_bs_enus

Getting Results with No Authority Simulation COMM013A

10-196-102 Organizational Behavior

This course is for employees at all levels seeking to improve their relationship skills with both internal and external customers.

2.0

Effective Inter functional Relationships comm_12_a01_bs_enus Effective Intercultural Relationships comm_12_a02_bs_enus Effective Intergender Relationships comm_12_a03_bs_enus Effective Relationships with Customers comm_12_a04_bs_enus Effective Relationships with Business Par tners comm_12_a05_bs_enus Build ing Improved Work Relationships Simulation COMM012A

10-196-103A Management Part 1

What does becoming a manager involve? What skills are needed to be a good one, and what w ill others expect of you? These are all

natural questions for anyone who is about to become a manager, or who has recently been promoted. Moving into a fir st management role represents possibly one of the biggest changes in your working

life. This course is designed to help as you move into unfamiliar territory.

2.0

Taking on a Management Role mgmt_03_a01_bs_enus

Becoming a Manager: Responsibilities and Fears mgmt_03_a02_bs_enus

Becoming a Manager: Leading and Communicating mgmt_03_a03_bs_enus

A New Manager and the Company's Future mgmt_03_a04_bs_enus

Moving into a Management Role Simulation MGMT003A

Leadership and Management Simulation MGMT003B



























10-196-103B Management Part 2

Tired of wasting time and no getting too little accomplished? Learn to be a facilitator. In th is course, you will explore the foundations of the

art of group facilitation. You w ill define the role of a facilitator, so that you can easily differentiate between facilitated groups and democratic or autocratic groups

1.0

The Facilitator Role mgmt_08_a01_bs_enus

Facilitative Fundamentals: Tools and Techniques mgmt_08_a02_bs_enus

Facilitating Meetings and Work Groups mgmt_08_a03_bs_enus

Facilitating D ifficult Situations mgmt_08_a04_bs_enus

Facilitative Tools and Formats: Offering Options mgmt_08_a05_bs_enus

Facilitative Leadership mgmt_08_a06_bs_enus

Facilitating Successfully Simulation MGMT008A

10-196-106 Leading for Business Results

This course will help you recognize the importance of laying the groundwork for getting results

1.0

Getting Results by Building Relationships comm_13_a01_bs_enus Results and Teamwork without Authority comm_13_a02_bs_enus Leading without Authority comm_13_a03_bs_enus Creating Change, Gaining Allies comm_13_a04_bs_enus Communicating to Get Results comm_13_a05_bs_enus Obtaining Results from the Boss comm_13_a06_bs_enus Getting Results with No Authority Simulation COMM013A

10-196-116 Advanced Management Skills

Organizations are changing the way they conduct and operate their businesses, transforming themselves in order to cope with change. For today's business managers the need to comprehend these

strategic dr ivers for change is imperative. In order to survive, managers need to be able to respond appropriately, not just for today, but for the organization's future success.

1.0

Managing in a Global Business Environment mgmt_02_a01_bs_enus

Managing Cross-Functions mgmt_02_a02_bs_enus

Managing for High Performance mgmt_02_a03_bs_enus

Managing Managers mgmt_02_a04_bs_enus

Managing Upward Relationships mgmt_02_a05_bs_enus

Advanced Management Skills Simulation MGMT002A

10-196-152 Effective use of Feedback for Business

This course enables you to become familiar with the key aspects of giving candid, constructive feedback about per formance. The purpose of th is course is to enable you to enhance your skills in giving feedback.

1.0

An Essentia l Guide to Giving Feedback COMM0521

Coping with Criticism and Feedback COMM0522
























Giving Feedback to Colleagues COMM0523

Team Feedback: A guide COMM0524

Giving Feedback: A Manager's Guide COMM0525

Effective Feedback for Employees and Colleagues Simulation COMM0520

Effective Use of Feedback for Teams Simulation COMM052S

10-196-153 How to Write an Effective Internal Business Case

This course prepares learners interested in the development of

effective business cases. You w ill learn what a business case is and when one is used, what research you need to do before you start to write a business case, and what information should be included in your business case.

1.0

Preparing a Business Case comm_01_a01_bs_enus

Writing a Business Case comm_01_a02_bs_enus

Presenting Your Case comm_01_a03_bs_enus

Preparing an Effective Internal Business Case Simulation COMM001A

10-196-154 Negotiating to Win: Getting the Results you Want

In th is course, you will explore ways to gain clarity and conviction

about what you want and why you want it, as well as how to create opportunities to get it.

1.0

Crafting Deals comm_08_a01_bs_enus

Connecting and Communicating comm_08_a02_bs_enus

The Process of Negotiation comm_08_a03_bs_enus

The Dynamics of Interacting comm_08_a04_bs_enus

Negotiating Inclusively comm_08_a05_bs_enus

What to Do When the Going Gets Tough comm_08_a06_bs_enus

Mastering Negotiation comm_08_a07_bs_enus

Winning Negotiation Simulation COMM008A

10-196-156 Moving from an Operational Manager to a Strategic Thinker

As business success becomes more difficult to achieve, companies are discovering the impor tance of strategic th inking. This course is

focused on discovering and using the key elements of successful strategic thinking.

1.0

Thinking Strategically stgy_01_a01_bs_enus

Sustaining Competitive Advantage stgy_01_a02_bs_enus

The Imperatives of Innovation and Leadership in Strategy stgy_01_a03_bs_enus

Planning and Implementing a Business Strategy stgy_01_a04_bs_enus

Moving from an Operational Manager to a Strategic Thinker Sim STGY001A


















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10-196-196 Making Teams Work

Teams are a fact of corporate life. Think about all the team buzzwords. There are cross- functional teams, self-directed teams,

union teams, functional teams, total quality teams, and project teams--not to mention the concept of "The Dream Team." I f there's any thing that's predictable about these high-powered teams, it's the inevitability of conflict. Many teams fail to recognize that there's power

in conflict. Healthy dissent actually breeds team success, and that's the essence of th is course.

2.0

Team Conflict: The Seeds of Dissent TEAM0211

Analyzing Workplace War Zones TEAM0212

Getting Past C lashes: Valuing Team D iversity TEAM0213

Conquering Conflict through Communication TEAM0214

The Path to Peace and Harmony TEAM0215

Manager's Per formance Guide - Team Conflict Skills TEAM0216

Making Teams Work Simulation TEAM0210

10-196-197 On-Site and Virtual Teams

In th is course, you'll learn techniques for setting up a successful team that can be applied to an on-site or a virtual environment.

2.0

Launching Successful Vir tual and On-site Teams team_01_a01_bs_enus

Leading High-per formance On-site Teams team_01_a02_bs_enus

Leading High-per formance Vir tual Teams team_01_a03_bs_enus

Facilitating Vir tual and On-site Teams team_01_a04_bs_enus

Creating Vir tual and High-Per formance Teams Simulation TEAM001A

Leading High-per formance Vir tual Teams Simulation TEAM001B

10-196-170 Six Sigma Team Implementation

This course will introduce you to a straightforward framework for

satisfying your customers, reducing waste, and increasing efficiency and quality in your organization.

2.0

Introduction to Six Sigma oper_10_a01_bs_enus

Six Sigma and Lean in the Organization oper_05_a01_bs_enus

Design for Six Sigma in the Organization oper_05_a02_bs_enus

Processes and Customer Analysis in Six Sigma Projects oper_06_a01_bs_enus

Basics of Six Sigma Projects and Teams oper_06_a02_bs_enus

Tools for Planning and Managing Six Sigma Project Opportunities oper_06_a03_bs_enus

Using Six Sigma Analysis Tools and Metrics for Project Decisions oper_06_a04_bs_enus

Modeling and Analyzing Processes oper_07_a01_bs_enus

Statistics and Probability oper_07_a02_bs_enus

Data Classification and Collection oper_07_a03_bs_enus

Summarizing and Presenting Data oper_07_a04_bs_enus

Probability Distributions & Measurement Systems Analysis oper_07_a05_bs_enus

Measuring Process Capability and Per formance oper_07_a06_bs_enus








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Exploratory Data Analysis in Six Sigma oper_08_a01_bs_enus

Introduction to Hypothesis Testing and Testing for Means oper_08_a02_bs_enus

Hypothesis Tests for Variances, Proportions, ANOVA, and Chi-Square oper_08_a03_bs_enus

Design of Experiments and Validation of Solutions oper_09_a01_bs_enus

Statistical Process Control and Control Plans oper_09_a02_bs_enus

Using Basic Control Char ts oper_09_a03_bs_enus







CBTS Courses


Business Communication

10-102-131 Business Writing

The lessons flexibly encompass almost any kind of business writing

you may be required to per form on the job. No matter what your level of writing skill, if you write at work, you can benefit from this practical writing course.

2.0

Writing with Intention COMM0011

Avoiding Errors in Usage and Punctuation COMM0012

Avoiding Grammatical Errors in Business Writing COMM0013

Crisp Composition COMM0014

Writing to Reach the Audience COMM0015

Getting the Most from Business Documents COMM0016

The Writing Process COMM0017

10-102-132 Business Interpersonal Communication Skills

This course is designed to g ive you an understanding of the prime causes of poor communication, and, more impor tantly, the skills required to minimize their impact.

2.0

Interpersonal Communications: The Process comm_02_a01_bs_enus

The Mechanics of Communicating Effectively comm_02_a02_bs_enus

Workplace Communication Skills comm_02_a03_bs_enus

Communicating for Results comm_02_a04_bs_enus

Leadership Communication Skills comm_02_a05_bs_enus

Resolving Conflict with Communication Skills comm_02_a06_bs_enus

Communicating for Contacts comm_02_a07_bs_enus

Business Interpersonal Communication Skills Simulation COMM002A

Team Interpersonal Communication Skills Simulation COMM002B

10-102-133 Managing and Working with Difficult People

You'll learn step-by-step methods and processes to help you identify difficult people to cope and communicate w ith them. With the help of th is course, you'll no longer have to be frustrated or intimidated by difficult people.

1.0


How to Work with Aggressive People comm_04_a02_bs_enus

How to Work with Negative People and Procrastinators comm_04_a03_bs_enus

How to Work with Arrogant and Duplicitous People comm_04_a04_bs_enus

Working with and Managing Difficult People Simulation COMM004A

Effective Communication with Difficult Coworkers Simulation COMM004B
















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10-102-134 Anger Management

You will also learn simple techniques to minimize angry emotions, thoughts, and behaviors. Since you may have to deal w ith other

people's anger at work, you will also learn what to do when you encounter angry people.

1.0

Experiencing Anger COMM0701

Managing Your Anger COMM0702

Managing Anger in the Workplace Simulation COMM0700

10-102-140 Business Grammar Essentials

You'll study everything from pronouns to possessives, and you'll

discover how to avoid the most common usage errors. When you've finished the course, you'll have the necessary building blocks to develop your skill as a top-notch writer.

1.0

Foundations of Grammar COMM0201

Sentence Construction COMM0202

Understanding Wr iting Mechanics COMM0203

Punctuating with Skill COMM0204

10-102-141 Listening Skills in Business

You will then apply these skills to business-based examples. Knowing the basic communication and listening processes will make you aware of where communication can be adversely affected.

1.0

Listening Basics comm_03_a01_bs_enus

Listening to Comprehend comm_03_a02_bs_enus

Higher Purpose Listening comm_03_a03_bs_enus

Enhancing Listening Skills comm_03_a04_bs_enus

Effective Listening Simulation COMM003A

10-102-142 Business Etiquette

In th is course, you'll learn how to conduct yourself in the everyday business environment w ith poise and confidence.

1.0

Standard Business Etiquette comm_11_a01_bs_enus

Communication Business Etiquette comm_11_a02_bs_enus


Business Etiquette for Supervisors comm_11_a04_bs_enus

Professionalism and Business Etiquette Simulation COMM011A

10-106-198 Advanced Administrative Support Skills

This course will show you some ways to assess yourself to ensure you're ready to work towards a new role. I t w ill also show you some

techniques for interacting w ith co-workers, subordinates, and superiors. In addition, you'll see how to project self-confidence and to become the kind of person to whom people give their loyalty and trust.

1.0

























Advanced Administrative Suppor t Simulation ADM0110

10-106-199 Telephone Skills for Business

This course provides the learner with critical information about making a good impression when communicating over the telephone. It emphasizes the importance of good telephone etiquette, offers tips

for building trust over the telephone, and discusses important non-verbal actions that are present in most telephone interactions. Additionally, it helps the learner make the most out of technology

when using voicemail, speakerphones, cellu lar phones, and conference calls.

1.0

Effective Telephone Techniques COMM0411

Making Telephone Calls Count COMM0412

Essential Skills for Professional Telephone Calls comm_18_a01_bs_enus

Telephone Skills for Business Professionals Simulation COMM0410

10-196-111 Conflict Management

These involve three main actions: confronting the conflict, communicating with the other party, and determining an acceptable outcome. Sometimes, the conflict in the workplace just surrounds

you, even though you are not involved directly. You then have to learn how to avoid taking sides, or becoming a scapegoat.

1.0

Perspectives on Conflict in the Workplace comm_07_a01_bs_enus

Handling Conflict comm_07_a02_bs_enus

Managing Organization Conflict comm_07_a03_bs_enus

Conflict in the Workplace Simulation COMM007A

Managing Workplace Conflict Simulation COMM007B













CBTS Courses


Finance

10-101-198 Auditing

This course will familiarize you with the basic terminologies, concepts,

and approaches to per forming a quality audit. You will develop your knowledge of what audits are, how they are conducted, how they are recorded, and how they are followed up. In addition, you will examine the basics of both internal and ex ternal audits and how they foster effective business processes.

1.0

Introduction to Auditing FIN0231

Introduction to Internal Auditing FIN0232

Principles of Internal Auditing FIN0233

Introduction to External Auditing FIN0234

Principles of External Auditing FIN0235

10-101-199 Managerial Accounting

This course examines how managerial accounting information is gathered, and how it is used by business professionals to make effective decisions. Lessons such as fundamentals of manager ial

accounting, cost accounting concept, and managerial accounting approaches w ill provide you with the concepts, procedures, and analytical skills you' ll need to make informed decisions in today's complex business environment.

2.0

Overview of Managerial Accounting FIN0241

Managerial Decisions and Capital Budgeting FIN0242

Managing for Asset Control FIN0243

Cost Accounting Decisions FIN0244

10-101-200 Business Accounting

Understanding accounting procedures requires a prerequisite

knowledge of cer tain pr inciples, concepts, terms, and common accounting records. This practical course gives you the whys and how's to accurately conduct accounting activities.

2.0

Accounting Fundamentals FIN0121

Accrual Accounting Procedures FIN0122

Accounting Systems and C losing Activities FIN0123

Accounting for Cash Control FIN0124

Accounting for Merchandising Businesses FIN0125

Accounting for Par tnerships FIN0221

Accounting for Corporations FIN0222

Analyzing Cash Flow Statements FIN0223

Master Budgets FIN0224

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10-102-104 Business Finance

This course will introduce the non financial manager to the purpose of financial management systems. I t w ill also introduce basic concepts

of risk and return, time value of money, and the relationship between tax laws and business finance.

1.0

The Principles of Financial Management fin_01_a01_bs_enus

The Basics of Budgeting fin_01_a02_bs_enus

Management of Cash Flows fin_01_a03_bs_enus

Financial Statements fin_01_a04_bs_enus

Introduction to Advanced Finance FIN0211

Raising Capital and Financing Decisions FIN0213

Managing Working Capital FIN0214

10-102-110 Budgeting & Financial Management

For a business to survive long-term, it must have a clear view of its goals and its means of achieving those goals. A well-planned budget is just the tool to help steer your company in the right d irection--your company will be able to make critical decisions based on current facts and reasonable forecasts.

2.0

Creating and Analyzing an Operating Budget FIN0161

The Ins and Outs of Capital Budgeting FIN0162

Effective Budget Management FIN0163


Investment Project Analysis and Selection FIN0212


10-102-112 Finance for Non-Financial Managers

Understanding the principles of financial management helps all managers, from line supervisors to senior executives, to use this tool more effectively to support the organization's goals.

1.0

Principles of Financial Management fin_01_a01_bs_enus

Basics of Budgeting fin_01_a02_bs_enus

Managing Cash Flows fin_01_a03_bs_enus


10-102-120 Business Math Basics

Learners will review crucial terms, basic mathematical concepts, and how to apply concepts to the business environment.

1.0

Whole Numbers, Fractions, and Equations FNDT0101

Decimals and Percents FNDT0102

Ratios, Averages and Graphs FNDT0103

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CBTS 2010 Courses 1

CBTS Courses


Finance

10-101-198 Auditing

This course will familiarize you with the basic terminologies, concepts,

and approaches to per forming a quality audit. You will develop your knowledge of what audits are, how they are conducted, how they are recorded, and how they are followed up. In addition, you will examine the basics of both internal and ex ternal audits and how they foster effective business processes.

1.0

Introduction to Auditing FIN0231

Introduction to Internal Auditing FIN0232

Principles of Internal Auditing FIN0233

Introduction to External Auditing FIN0234

Principles of External Auditing FIN0235

10-101-199 Managerial Accounting

This course examines how managerial accounting information is gathered, and how it is used by business professionals to make effective decisions. Lessons such as fundamentals of manager ial

accounting, cost accounting concept, and managerial accounting approaches w ill provide you with the concepts, procedures, and analytical skills you' ll need to make informed decisions in today's complex business environment.

2.0

Overview of Managerial Accounting FIN0241

Managerial Decisions and Capital Budgeting FIN0242

Managing for Asset Control FIN0243

Cost Accounting Decisions FIN0244

10-101-200 Business Accounting

Understanding accounting procedures requires a prerequisite

knowledge of cer tain pr inciples, concepts, terms, and common accounting records. This practical course gives you the whys and how's to accurately conduct accounting activities.

2.0

Accounting Fundamentals FIN0121

Accrual Accounting Procedures FIN0122

Accounting Systems and C losing Activities FIN0123

Accounting for Cash Control FIN0124

Accounting for Merchandising Businesses FIN0125

Accounting for Par tnerships FIN0221

Accounting for Corporations FIN0222

Analyzing Cash Flow Statements FIN0223

Master Budgets FIN0224



















CBTS 2010 Courses 2


10-102-104 Business Finance

This course will introduce the non financial manager to the purpose of financial management systems. I t w ill also introduce basic concepts

of risk and return, time value of money, and the relationship between tax laws and business finance.

1.0

The Principles of Financial Management fin_01_a01_bs_enus

The Basics of Budgeting fin_01_a02_bs_enus

Management of Cash Flows fin_01_a03_bs_enus




Managing Working Capital FIN0214

10-102-110 Budgeting & Financial Management

For a business to survive long-term, it must have a clear view of its goals and its means of achieving those goals. A well-planned budget is just the tool to help steer your company in the right d irection--your company will be able to make critical decisions based on current facts and reasonable forecasts.

2.0

Creating and Analyzing an Operating Budget FIN0161

The Ins and Outs of Capital Budgeting FIN0162

Effective Budget Management FIN0163


Investment Project Analysis and Selection FIN0212


10-102-112 Finance for Non-Financial Managers

Understanding the principles of financial management helps all managers, from line supervisors to senior executives, to use this tool more effectively to support the organization's goals.

1.0

Principles of Financial Management fin_01_a01_bs_enus

Basics of Budgeting fin_01_a02_bs_enus

Managing Cash Flows fin_01_a03_bs_enus


10-102-120 Business Math Basics

Learners will review crucial terms, basic mathematical concepts, and how to apply concepts to the business environment.

1.0

Whole Numbers, Fractions, and Equations FNDT0101

Decimals and Percents FNDT0102

Ratios, Averages and Graphs FNDT0103

Business Communication





















CBTS 2010 Courses 3


10-102-131 Business Writing

The lessons flexibly encompass almost any kind of business writing you may be required to per form on the job. No matter what your level

of writing skill, if you write at work, you can benefit from this practical writing course.

2.0

Writing with Intention COMM0011

Avoiding Errors in Usage and Punctuation COMM0012

Avoiding Grammatical Errors in Business Writing COMM0013

Crisp Composition COMM0014

Writing to Reach the Audience COMM0015

Getting the Most from Business Documents COMM0016

The Writing Process COMM0017

10-102-132 Business Interpersonal Communication Skills

This course is designed to g ive you an understanding of the prime causes of poor communication, and, more impor tantly, the skills required to minimize their impact.

2.0

Interpersonal Communications: The Process comm_02_a01_bs_enus

The Mechanics of Communicating Effectively comm_02_a02_bs_enus

Workplace Communication Skills comm_02_a03_bs_enus

Communicating for Results comm_02_a04_bs_enus

Leadership Communication Skills comm_02_a05_bs_enus

Resolving Conflict with Communication Skills comm_02_a06_bs_enus

Communicating for Contacts comm_02_a07_bs_enus

Business Interpersonal Communication Skills Simulation COMM002A

Team Interpersonal Communication Skills Simulation COMM002B

10-102-133 Managing and Working with Difficult People

You'll learn step-by-step methods and processes to help you identify

difficult people to cope and communicate w ith them. With the help of th is course, you'll no longer have to be frustrated or intimidated by difficult people.

1.0


How to Work with Aggressive People comm_04_a02_bs_enus

How to Work with Negative People and Procrastinators comm_04_a03_bs_enus

How to Work with Arrogant and Duplicitous People comm_04_a04_bs_enus

Working with and Managing Difficult People Simulation COMM004A

Effective Communication with Difficult Coworkers Simulation COMM004B

10-102-134 Anger Management

You will also learn simple techniques to minimize angry emotions, thoughts, and behaviors. Since you may have to deal w ith other people's anger at work, you will also learn what to do when you encounter angry people.

1.0

Experiencing Anger COMM0701
























CBTS 2010 Courses 4


Managing Your Anger COMM0702

Managing Anger in the Workplace Simulation COMM0700

10-102-140 Business Grammar Essentials

You'll study everything from pronouns to possessives, and you'll discover how to avoid the most common usage errors. When you've finished the course, you'll have the necessary building blocks to develop your skill as a top-notch writer.

1.0

Foundations of Grammar COMM0201

Sentence Construction COMM0202

Understanding Wr iting Mechanics COMM0203

Punctuating with Skill COMM0204

10-102-141 Listening Skills in Business

You will then apply these skills to business-based examples. Knowing

the basic communication and listening processes will make you aware of where communication can be adversely affected.

1.0

Listening Basics comm_03_a01_bs_enus

Listening to Comprehend comm_03_a02_bs_enus

Higher Purpose Listening comm_03_a03_bs_enus

Enhancing Listening Skills comm_03_a04_bs_enus

Effective Listening Simulation COMM003A

10-102-142 Business Etiquette

In th is course, you'll learn how to conduct yourself in the everyday business environment w ith poise and confidence.

1.0

Standard Business Etiquette comm_11_a01_bs_enus

Communication Business Etiquette comm_11_a02_bs_enus


Business Etiquette for Supervisors comm_11_a04_bs_enus

Professionalism and Business Etiquette Simulation COMM011A

10-106-198 Advanced Administrative Support Skills

This course will show you some ways to assess yourself to ensure

you're ready to work towards a new role. I t w ill also show you some techniques for interacting w ith co-workers, subordinates, and superiors. In addition, you'll see how to project self-confidence and to

become the kind of person to whom people give their loyalty and trust.

1.0





Advanced Administrative Suppor t Simulation ADM0110






















CBTS 2010 Courses 5


10-106-199 Telephone Skills for Business

This course provides the learner with critical information about making a good impression when communicating over the telephone.

It emphasizes the importance of good telephone etiquette, offers tips for building trust over the telephone, and discusses important non-verbal actions that are present in most telephone interactions. Additionally, it helps the learner make the most out of technology

when using voicemail, speakerphones, cellu lar phones, and conference calls.

1.0

Effective Telephone Techniques COMM0411

Making Telephone Calls Count COMM0412

Essential Skills for Professional Telephone Calls comm_18_a01_bs_enus

Telephone Skills for Business Professionals Simulation COMM0410

10-196-111 Conflict Management

These involve three main actions: confronting the conflict, communicating with the other party, and determining an acceptable outcome. Sometimes, the conflict in the workplace just surrounds

you, even though you are not involved directly. You then have to learn how to avoid taking sides, or becoming a scapegoat.

1.0

Perspectives on Conflict in the Workplace comm_07_a01_bs_enus

Handling Conflict comm_07_a02_bs_enus

Managing Organization Conflict comm_07_a03_bs_enus

Conflict in the Workplace Simulation COMM007A

Managing Workplace Conflict Simulation COMM007B

Business Management and Leadership

10-102-106 Business Law

This course introduces fundamental concepts of business law I t a lso presents the basic and structure of the U.S. legal system and introduces relevant areas of business regulation.

2.0

A Manager's Introduction to Business Law LAW0101

Contracts in Commercial Transactions LAW0102

Employ ment and Labor Law LAW0103

Amer ican Business Formations in the 21st Century LAW0104

Intellectual Property and Proprietary Rights LAW0105

Lawsuits and Negotiations LAW0106

10-102-113 Management Skills

The workplace is changing. Today's managers are competing for skilled workers, facing high turnover, and coping with technology changes that occur at warp speed. Effective managers must be less product-oriented, and more people-oriented. In order to thrive in these

shifting times, you need skills that will help you maximize the potentia l of your workforce.

2.0

Tomorrow's Managers' Competencies mgmt_04_a01_bs_enus

Tomorrow's Managers' Development Tools mgmt_04_a02_bs_enus


















CBTS 2010 Courses 6


Managing as Coach and Counselor mgmt_04_a03_bs_enus

Managing as Project Champion mgmt_04_a04_bs_enus

A Primer for Ensuring Accountability mgmt_04_a05_bs_enus

Crucial Skills for Tomorrow's Managers Simulation MGMT004A

10-102-115 Teamwork

In th is course, you'll learn tools, techniques, and tips to help you--the team member--help your team develop a "one for all, all for one"

mentality. In par ticular, you'll explore some motivational techniques to apply from the get-go so that potentia l problems are averted. You'll also learn how to promote and maintain a creative and productive

atmosphere. Finally, you'll practice a couple of team building exercises that you can later introduce to your team.

1.0

Effective Team-building Strategies TEAM0171

Effectively Communicating in Teams TEAM0172

The Individual's Role in a Team TEAM0173

Participating in Teams Simulation TEAM0170

10-102-116 Leadership

You'll explore the implications of 21st century trends like virtual employees and por table assets, and learn how you can meet the leadership challenges they present. Additionally, you'll learn about the

values of intellectual assets and how you can maximize your infrastructure assets. The course concludes with leadership strategies for e-Business.

2.0

Challenges of the 21st Century LEAD0121

Organizational Culture and Leadership LEAD0122

Energizing and Empowering Employees LEAD0123

Leadership and the Knowledge Worker LEAD0124

Leading Change from the Front L ine LEAD0125

Dynamics of Leadership LEAD0126

Leading from the Front Line Simulation LEAD0120

Recognizing a Leader lead_01_a01_bs_enus

The Communication of a Shared Vision lead_01_a02_bs_enus

Leading by Enabling lead_01_a03_bs_enus

10-102-117 Decision Making

You'll walk away from this course with concrete and powerful decision-making tools, both rational and statistical. When you use the decision-modeling techniques presented here, you'll enjoy enhanced

accuracy and, hence, business confidence. Then, w ith these strategies in hand, you' ll explore ways to better make decisions even when you're working with others who aren't completely "on your side."

It's true that decisions determine your life. I t's time now to better determine your decisions.

1.0

Making Decisions Dynamically pd_04_a04_bs_enus

Decision Making: Implementation and Evaluation pd_04_a05_bs_enus





















CBTS 2010 Courses 7


Group Problem Solving and Decision Making pd_04_a06_bs_enus

Effective Thinking and Creative Problem Solving Simulation PD004A

Rational Decision-making and Problem Solving Simulation PD004B

10-102-121 Business Execution

Business execution is about achieving results. I t's about turning ideas into actions and dreams into reality. It's not a process or a formula, but a state of being that w ill permeate and transform your entire

organization. This course w ill provide you with the basic information you need to create an execution culture in your organization.

1.0

Foundations for Business Execution LEAD0151

Creating a Business Execution Culture LEAD0152

Business Execution in Action LEAD0153

Business Execution Simulation LEAD0150

10-102-122 Certified Business Analysis Professional (CBAP) (Exam Prep)

It is designed to assist in the preparation for the IIBA's Cer tified Business Analysis Professional™ (CBAP™) cer tification.

2.0

Introduction to Business Analysis and Essential Competencies ib_buap_a01_it_enus

Introduction to Business Analysis Planning ib_buap_a02_it_enus

Planning Business Analysis Communication and Monitoring ib_buap_a03_it_enus

Business Analysis Requirements Elicitation ib_buap_a04_it_enus

Business Analysis Requirements Management and Communication ib_buap_a05_it_enus

Business Analysis: Enterprise Analysis ib_buap_a06_it_enus

Business Analysis: Introduction to Requirements Analysis ib_buap_a07_it_enus

Business Analysis: Verify and Validate Requirements ib_buap_a08_it_enus

Business Analysis: Solution Assessment and Validation ib_buap_a09_it_enus

10-102-123 Certified Manager of Quality/Organizational Excellence (Exam Prep)

This course is aligned with the Quality Management Division of the Amer ican Society for Quality's Certification Handbook and is designed to assist learners as par t of their preparation for the ASQ

Certified Manager of Quality/Organizational Excellence cer tification exam.

2.0

Leadership oper_04_a01_bs_enus

Team Dynamics oper_04_a02_bs_enus

Developing and Deploying Strategic Plans oper_04_a03_bs_enus

Managerial Skills and Abilities oper_04_a04_bs_enus

Communication Skills and Project Management oper_04_a05_bs_enus

Quality Systems, Models, and Theories oper_04_a06_bs_enus

Problem-Solving and Process Management Tools oper_04_a07_bs_enus

Measurement: Assessment and Metrics oper_04_a08_bs_enus

Customer-Focused Management oper_04_a09_bs_enus

Supply Chain Management oper_04_a10_bs_enus



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CBTS 2010 Courses 8


Training and Development oper_04_a11_bs_enus

10-102-137 Logistics Management

This course will provide you with a comprehensive understanding of

the history, perspectives, strategies, and key areas of Logistics Management.

1.0

Overview of Logistics Management OPER0321

Inventory Management OPER0322

Supply Chain Logistics Management OPER0323



training, guidance on professional development, advocacy, and emotional suppor t. You'll brush up on essentia l communication skills. And you'll learn how to manage the mentoring relationship, from

solving potential challenges to guiding the relationship through a positive conclusion.

1.0









This course will familiarize you with the key concepts that compose succession planning. You will receive a general overview of how to assess your key leadership and talent needs. You w ill also discover the various methods to succession planning. Your understanding of


1.0







10-102-143 System Thinking for the 21st Century

What exactly is a system? Why is it important to understand

systems? How can you use systems thinking to manage your organizations more effectively? Systems thinking enables you to delve into the inner workings of your organization to get to the core of what drives your company forward--or backward.

1.0

What is Systems Thinking? STGY0401

Build ing a Healthy System STGY0402

Systems- thinking Models and Thinking Skills STGY0403





















CBTS 2010 Courses 9


System Archetypes STGY0404

Redesigning Your Organization: Par t 1 STGY0405

Redesigning Your Organization: Par t II STGY0406

Taking Systems Thinking into Your Personal L ife STGY0407

10-196-184 Effective Delegation

Do you feel that there are just not enough hours in the day? Are you always striving to keep ahead of the paperwork that litter s your desk?

Perhaps it is time to consider sharing some of those tasks with your skilled employees. In this course, you will discover how delegating tasks can enhance and accentuate your management skills.

1.0

The Basics of Delegation mgmt_07_a01_bs_enus

Delegation: the Personal Approach mgmt_07_a02_bs_enus

Managing Delegation mgmt_07_a03_bs_enus

Delegating Effectively Simulation MGMT007A

10-196-185 Using Change Process to Support Employees

Every story has a beginning, a middle, and an end. The majority of

organizations consider change as a new beginning--a bright new day. The first steps to change are the most impor tant of all. Bring your employees on board from the outset, and you'll smooth the way for

productive change that is suppor ted--and even championed--by your employees.

1.0

Star ting the Change Process mgmt_06_a01_bs_enus

Managing the Change Process mgmt_06_a02_bs_enus

Integrating Change in Your Organization mgmt_06_a03_bs_enus

Using Change Process to Support Employees Simulation MGMT006A

Using Change Process to Support Teams Simulation MGMT006B

10-196-186 Problem Performance Management

This is a general par t of effective management, focusing on those

aspects of the managerial task specific to preventing problem performance. This means employing an effective selection procedure that is based on an accurate identification of the job requirements,

and then using the first period of employ ment to test out the effectiveness of the worker.

1.0

Problem Per formance Prevention mgmt_05_a01_bs_enus

Problem Per formance Identification mgmt_05_a02_bs_enus

Problem Per formance Improvement mgmt_05_a03_bs_enus

Addressing Problem Per formance mgmt_05_a04_bs_enus

Avoiding Problem Per formance Simulation MGMT005A

Dealing with Problem Performance Simulation MGMT005B

10-196-187 Coaching with Confidence

This course ensures that those responsible for coaching w ill know

what their roles are, and thus be better placed to unlock the potential of individuals and teams, to maximize per formance and effectiveness, and enhance personal satisfaction in their own work.

2.0




















CBTS 2010 Courses 10


Business Coaching mgmt_09_a01_bs_enus

Successfully Coaching Relationships mgmt_09_a02_bs_enus

The Key Stages of Coaching mgmt_09_a03_bs_enus

The Coaching Skillset mgmt_09_a04_bs_enus

Emotions, Mindsets and Coaching mgmt_09_a05_bs_enus

Trends in Coaching mgmt_09_a06_bs_enus

Coaching w ith Confidence Simulation MGMT009A

Coaching Teams and Personalities Simulation MGMT009B

10-102-178 Emotional Intelligence at Work

In th is course, you'll learn more about these specific characteristics and how they influence every area of your life.

1.0

Defining Emotional Intelligence comm_09_a01_bs_enus

Emotional Intelligence in the Workplace comm_09_a02_bs_enus

Emotional Intelligence and Teamwork comm_09_a03_bs_enus

Increasing Emotional Intelligence comm_09_a04_bs_enus

Emotionally Intelligent Leadership comm_09_a05_bs_enus

Emotional Intelligence at Work Simulation COMM009A

10-102-179 Doing Business Professionally

In th is course, you'll learn how to listen to your own inner boss, how to identify your internal standards, how to create a plan to meet those

standards, and how to apply your inner boss's guidance to gain more control over your work, your goals, and your future.

1.0

Working for Your Inner Boss: Personal Accountability pd_05_a01_bs_enus

Managing from Within: Self-empowerment pd_05_a02_bs_enus


Creating a Positive Attitude pd_05_a04_bs_enus

Pursuing Successful L ifelong Learning pd_05_a05_bs_enus

Doing Business Professionally Simulation PD005A

Communicating to Get Results comm_13_a05_bs_enus

Obtaining Results from the Boss comm_13_a06_bs_enus

Getting Results with No Authority Simulation COMM013A

10-196-102 Organizational Behavior

This course is for employees at all levels seeking to improve their relationship skills with both internal and external customers.

2.0

Effective Inter functional Relationships comm_12_a01_bs_enus Effective Intercultural Relationships comm_12_a02_bs_enus Effective Intergender Relationships comm_12_a03_bs_enus Effective Relationships with Customers comm_12_a04_bs_enus Effective Relationships with Business Par tners comm_12_a05_bs_enus Build ing Improved Work Relationships Simulation COMM012A
































10-196-103A Management Part 1

What does becoming a manager involve? What skills are needed to be a good one, and what w ill others expect of you? These are all

natural questions for anyone who is about to become a manager, or who has recently been promoted. Moving into a fir st management role represents possibly one of the biggest changes in your working life. This course is designed to help as you move into unfamiliar territory.

2.0

Taking on a Management Role mgmt_03_a01_bs_enus

Becoming a Manager: Responsibilities and Fears mgmt_03_a02_bs_enus

Becoming a Manager: Leading and Communicating mgmt_03_a03_bs_enus

A New Manager and the Company's Future mgmt_03_a04_bs_enus

Moving into a Management Role Simulation MGMT003A

Leadership and Management Simulation MGMT003B

10-196-103B Management Part 2

Tired of wasting time and no getting too little accomplished? Learn to be a facilitator. In th is course, you will explore the foundations of the

art of group facilitation. You w ill define the role of a facilitator, so that you can easily differentiate between facilitated groups and democratic or autocratic groups

1.0

The Facilitator Role mgmt_08_a01_bs_enus

Facilitative Fundamentals: Tools and Techniques mgmt_08_a02_bs_enus

Facilitating Meetings and Work Groups mgmt_08_a03_bs_enus

Facilitating D ifficult Situations mgmt_08_a04_bs_enus

Facilitative Tools and Formats: Offering Options mgmt_08_a05_bs_enus

Facilitative Leadership mgmt_08_a06_bs_enus

Facilitating Successfully Simulation MGMT008A

10-196-106 Leading for Business Results

This course will help you recognize the importance of laying the groundwork for getting results

1.0

Getting Results by Building Relationships comm_13_a01_bs_enus Results and Teamwork without Authority comm_13_a02_bs_enus Leading without Authority comm_13_a03_bs_enus Creating Change, Gaining Allies comm_13_a04_bs_enus Communicating to Get Results comm_13_a05_bs_enus Obtaining Results from the Boss comm_13_a06_bs_enus Getting Results with No Authority Simulation COMM013A

10-196-116 Advanced Management Skills

Organizations are changing the way they conduct and operate their businesses, transforming themselves in order to cope with change.

For today's business managers the need to comprehend these strategic dr ivers for change is imperative. In order to survive, managers need to be able to respond appropriately, not just for today, but for the organization's future success.

1.0























Managing in a Global Business Environment mgmt_02_a01_bs_enus

Managing Cross-Functions mgmt_02_a02_bs_enus

Managing for High Performance mgmt_02_a03_bs_enus

Managing Managers mgmt_02_a04_bs_enus

Managing Upward Relationships mgmt_02_a05_bs_enus

Advanced Management Skills Simulation MGMT002A

10-196-152 Effective use of Feedback for Business

This course enables you to become familiar with the key aspects of giving candid, constructive feedback about per formance. The purpose of th is course is to enable you to enhance your skills in giving feedback.

1.0

An Essentia l Guide to Giving Feedback COMM0521

Coping with Criticism and Feedback COMM0522

Giving Feedback to Colleagues COMM0523

Team Feedback: A guide COMM0524

Giving Feedback: A Manager's Guide COMM0525

Effective Feedback for Employees and Colleagues Simulation COMM0520

Effective Use of Feedback for Teams Simulation COMM052S

10-196-153 How to Write an Effective Internal Business Case

This course prepares learners interested in the development of

effective business cases. You w ill learn what a business case is and when one is used, what research you need to do before you start to write a business case, and what information should be included in your business case.

1.0

Preparing a Business Case comm_01_a01_bs_enus

Writing a Business Case comm_01_a02_bs_enus

Presenting Your Case comm_01_a03_bs_enus

Preparing an Effective Internal Business Case Simulation COMM001A

10-196-154 Negotiating to Win: Getting the Results you Want

In th is course, you will explore ways to gain clarity and conviction

about what you want and why you want it, as well as how to create opportunities to get it.

1.0

Crafting Deals comm_08_a01_bs_enus

Connecting and Communicating comm_08_a02_bs_enus

The Process of Negotiation comm_08_a03_bs_enus

The Dynamics of Interacting comm_08_a04_bs_enus

Negotiating Inclusively comm_08_a05_bs_enus

What to Do When the Going Gets Tough comm_08_a06_bs_enus

Mastering Negotiation comm_08_a07_bs_enus

Winning Negotiation Simulation COMM008A




























10-196-156 Moving from an Operational Manager to a Strategic Thinker

As business success becomes more difficult to achieve, companies are discovering the impor tance of strategic th inking. This course is

focused on discovering and using the key elements of successful strategic thinking.

1.0

Thinking Strategically stgy_01_a01_bs_enus

Sustaining Competitive Advantage stgy_01_a02_bs_enus

The Imperatives of Innovation and Leadership in Strategy stgy_01_a03_bs_enus

Planning and Implementing a Business Strategy stgy_01_a04_bs_enus

Moving from an Operational Manager to a Strategic Thinker Sim STGY001A

10-196-196 Making Teams Work

Teams are a fact of corporate life. Think about all the team buzzwords. There are cross- functional teams, self-directed teams,

union teams, functional teams, total quality teams, and project teams--not to mention the concept of "The Dream Team." I f there's any thing that's predictable about these high-powered teams, it's the inevitability of conflict. Many teams fail to recognize that there's power

in conflict. Healthy dissent actually breeds team success, and that's the essence of th is course.

2.0

Team Conflict: The Seeds of Dissent TEAM0211

Analyzing Workplace War Zones TEAM0212

Getting Past C lashes: Valuing Team D iversity TEAM0213

Conquering Conflict through Communication TEAM0214

The Path to Peace and Harmony TEAM0215

Manager's Per formance Guide - Team Conflict Skills TEAM0216

Making Teams Work Simulation TEAM0210

10-196-197 On-Site and Virtual Teams

In th is course, you'll learn techniques for setting up a successful team that can be applied to an on-site or a virtual environment.

2.0

Launching Successful Vir tual and On-site Teams team_01_a01_bs_enus

Leading High-per formance On-site Teams team_01_a02_bs_enus

Leading High-per formance Vir tual Teams team_01_a03_bs_enus

Facilitating Vir tual and On-site Teams team_01_a04_bs_enus

Creating Vir tual and High-Per formance Teams Simulation TEAM001A

Leading High-per formance Vir tual Teams Simulation TEAM001B

10-196-170 Six Sigma Team Implementation

This course will introduce you to a straightforward framework for

satisfying your customers, reducing waste, and increasing efficiency and quality in your organization.

2.0

Introduction to Six Sigma oper_10_a01_bs_enus

Six Sigma and Lean in the Organization oper_05_a01_bs_enus

Design for Six Sigma in the Organization oper_05_a02_bs_enus

Processes and Customer Analysis in Six Sigma Projects oper_06_a01_bs_enus





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http://library.skillport.com/coursedesc/TEAM001A000000/summary.htm

http://library.skillport.com/coursedesc/TEAM001B000000/summary.htm







Basics of Six Sigma Projects and Teams oper_06_a02_bs_enus

Tools for Planning and Managing Six Sigma Project Opportunities oper_06_a03_bs_enus

Using Six Sigma Analysis Tools and Metrics for Project Decisions oper_06_a04_bs_enus

Modeling and Analyzing Processes oper_07_a01_bs_enus

Statistics and Probability oper_07_a02_bs_enus

Data Classification and Collection oper_07_a03_bs_enus

Summarizing and Presenting Data oper_07_a04_bs_enus

Probability Distributions & Measurement Systems Analysis oper_07_a05_bs_enus

Measuring Process Capability and Per formance oper_07_a06_bs_enus

Exploratory Data Analysis in Six Sigma oper_08_a01_bs_enus

Introduction to Hypothesis Testing and Testing for Means oper_08_a02_bs_enus

Hypothesis Tests for Variances, Proportions, ANOVA, and Chi-Square oper_08_a03_bs_enus

Design of Experiments and Validation of Solutions oper_09_a01_bs_enus

Statistical Process Control and Control Plans oper_09_a02_bs_enus

Using Basic Control Char ts oper_09_a03_bs_enus

Human Resources

10-102-136 Behavior Interviewing

When you've finished this course, you'll have a strong basis for beginning the process of behavioral interviewing.

1.0

Build ing a Firm Foundation HR0211

Screening Applicants HR0212

Preparing for the Behavioral Interview HR0213

Conducting the Behavioral-based Interview HR0214

Preparing as the Interviewee HR0215

Experiencing the Behavioral-based Interview HR0216

Behavioral Interviewing Simulation HR0210



training, guidance on professional development, advocacy, and emotional suppor t. You'll brush up on essentia l communication skills. And you'll learn how to manage the mentoring relationship, from

solving potential challenges to guiding the relationship through a positive conclusion.

1.0








































This course will familiarize you with the key concepts that compose succession planning. You will receive a general overview of how to

assess your key leadership and talent needs. You w ill also discover the various methods to succession planning. Your understanding of succession planning will help your organization succeed even when key people leave their present positions.

1.0







10-102-148 Managing Diversity & Inclusiveness

This course will take a closer look at d iversity initiatives in the workplace and what makes them matter. I t will examine the ways in which diversity within organizations, or lack of it, touches every

aspect of the business, right down to the bottom line. Additionally, it will explore the ways in which diversity in the workplace brings outstanding benefits, not only to organizations, but to workers, as well.

2.0

The Reasons Why Diversity Matters hr_02_a01_bs_enus

Changing Corporate Culture hr_02_a02_bs_enus

Planning a Diversity Initiative hr_02_a03_bs_enus

Diversity: the Future hr_02_a04_bs_enus

Managing Diversity in the Workplace Simulation HR002A


The Human Resource Cer tification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including core knowledge and concepts

fundamental to the fie ld of human resources. The HRCI certification examinations are widely recognized as the industry standard for evaluating human resource professionals' competencies. HRCI is an

affiliate of the Society for Human Resource Management (SHRM) and provides testing and certification services. As a human resources professional, you are involved in various aspects of the organization and need to have a range of core skills and knowledge.

2.0

Human Resources Fundamentals (HRCI/PHR - 2007-aligned) HR0261

Strategic Management (HRCI/PHR - 2007-aligned) HR0262

Affirmative Action and the EEO (HRCI/PHR - 2007-aligned) HR0263

Employ ment Management (HRCI/PHR - 2007-aligned) HR0264

Recruiting and Selecting Candidates (HRCI/PHR - 2007-aligned) HR0265

Offers, Contracts, and Exit from the Organization (HRCI/PHR - 2007-aligned) HR0266

Developing Employees (HRCI/PHR - 2007-aligned) HR0267











http://library.skillport.com/coursedesc/HR002A000000/summary.htm










Developing Human Resources (HRCI/PHR - 2007-aligned) HR0268

Compensating Employees (HRCI/PHR - 2007-aligned) HR0269

Programs to Benefit Employees (HRCI/PHR - 2007-aligned) HR0271

Employ ment Relations (HRCI/PHR - 2007-aligned) HR0272

Sexual Harassment at Work (HRCI/PHR - 2007-aligned) HR0273

Non-Unionized Workplaces (HRCI/PHR - 2007-aligned) HR0274

Unionized Workplaces (HRCI/PHR - 2007-aligned) HR0275

Health and Safety in the Workplace (HRCI/PHR - 2007-aligned) HR0276

Risk Assessment and Prevention (HRCI/PHR - 2007-aligned) HR0277


This course describes how to guide and lead the change process, how HR can impact regulations and legislations, and the role of HR in risk management and build ing strategic partnerships. This course

prepares HR professionals and management who are preparing for the Human Resource Cer tification Institute's Senior Professional in Human Resources (SPHR) cer tification examination.

1.0

HR's Strategic Role in the Organization (HRCI/SPHR - 2007-aligned) hr_04_a01_bs_enus

Management of the HR Process (HRCI/SPHR - 2007-aligned) hr_04_a02_bs_enus

Strategic Approaches to Workfor ce Planning and Employment

(HRCI/SPHR - 2007-aligned) hr_04_a03_bs_enus

Strategic Approaches to Human Resource Development (HRCI/SPHR - 2007-aligned) hr_04_a04_bs_enus

Strategic Approaches to Total Rewards (HRCI/SPHR - 2007-aligned) hr_04_a05_bs_enus

Strategic Approaches to Labor Relations (HRCI/SPHR - 2007-

aligned) hr_04_a06_bs_enus

Strategic Approaches to Risk Management (HRCI/SPHR - 2007-

aligned) hr_04_a07_bs_enus

Final Exam: HRCI/SPHR (Senior Professional Human Resource) FE0028_eng

Project Management

10-152-161 Managing Software Project Outsourcing

This course is targeted at software development managers and

project managers involved in software development. This course requires at least high level familiarity with software application development principles.

2.0

Making the Right Outsourcing Decision 232192_ENG

Planning the Outsourcing Deal 232202_ENG

The Outsourcing Project 232209_ENG

Determining Project Quality Standards and Milestones 232224_ENG

Measuring Project Outsourcing Success 232292_ENG

















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10-152-191 Strategic Project Management for IT Projects

Have you ever been involved in information technology (IT) projects where the client was disappointed w ith the deliverable? Are you

looking for new approaches and strategies to help you better plan for your next IT project? As you proceed through this course, you will learn new methods of strategic project planning to help you plan more effectively for your next IT project.

2.0

Strategic Planning and Positioning for IT Projects PROJ0361

Strategic Approaches to Managing IT Projects PROJ0362

Estimating the IT Project Work Effor t PROJ0363

IT Project Leadership, Authority & Accountability PROJ0364

Managing Multip le IT Projects PROJ0365

Cost Management and IT Project Trade-offs PROJ0366

Strategic Project Management for IT Projects Simulation PROJ0360

10-152-192 Project Management (PMI Std-aligned)

Imagine trying to control the unexpected and unpredictable through processes in such a way that you meet the cost, quality, and time

expectations of all invested parties in order to accomplish a temporary endeavor. This course provides a foundational knowledge base reflecting the most up- to-date project management information

so learners can effectively put principles to work at their own organizations.

1.0

An Introduction to Project Management PROJ0511

Project L ifecycles and Stakeholders PROJ0512

Introduction to Project Process Groups and Initiating a Project PROJ0513

Project Planning PROJ0514

Executing, Monitoring & Controlling, and C losing a Project PROJ0515

Project Management Essentials Simulation PROJ0510


This course will enable someone who is not a professional project

manager to learn the fundamentals of project management so he w ill be able to manage projects related to his area of responsibility within the organization.

1.0







International Business & Globalization

10-102-147 International Communication

You'll learn more about d irect and indirect communicators, and different communication styles.

1.0






















The Impact of Culture on Communication COMM0021

The Art of Global Communication COMM0022

Improving Your Cross-cultural Communications COMM0023

International Communications Simulation COMM0020

Cross-cultural Communications Simulation COMM002S

10-102-149 Globalization in Business

Globalization has become a foundation for most major corporations.

This course provides you with a "big picture" view of globalization. You will be introduced to the trends that have opened the doors to a global economy and the factors that dr ive corporate globalization.

1.0

Globalization and Our Changing World STGY0351

Globalization and Your Company STGY0352

The Process of Globalizing a Product or Service STGY0353

Managing from a Global Viewpoint STGY0354

The Fundamentals of Globalization Simulation STGY0350

Marketing

10-104-110 Developing Marketing Strategy

You'll be able to discuss cost structures and their influence on your marketing strategy. The impact of product life cycles on your markets is another focus. Methodology to achieve or increase profitability is

another featured section of th is course. Apply the best thinking and research techniques to the development of a superior market strategy plan to gain the backing you need to be successful.

2.0

Elements of Marketing Strategy MKT0201

Analyzing the Market MKT0202

Competitive Factors in Strategic Marketing MKT0203

Writing a Marketing Plan: Phase 1 MKT0204

Writing the Marketing Plan: Creative Strategy MKT0205

Creating a Marketing Campaign MKT0206

Marketing Management MKT0207

Financial Analysis for Successful Marketing MKT0208

10-104-132 Field Sales Skills

You'll learn about its value and the importance of customer

perceptions, premises for choosing the field sales approach, how it compares with a purely product- focused approach, and the planning, implementation, and closing steps for superior field sales

performance. The course also gives you oppor tunities to apply fie ld sales approach basics.

1.0

Field Sales Foundations SALE0101

Planning Your Field Sales Approach SALE0102

Applying Your Field Sales Approach SALE0103

Completing Your Field Sales Approach SALE0104

Field Sales Skills Simulation SALE0100


























10-104-133 Territorial Account Sales Skills

In th is course, you'll learn about the territorial account sales approach for successful sales. You' ll start by gaining an understanding of the

premises and strategy behind the approach. Then, you'll learn how to select target accounts based upon specific selection criteria and star t the process of account p lanning.

2.0

The Territorial Account Sales Approach SALE0111

Understanding Your Target Customer's Business SALE0112

Effectively Using Customer-focused Research Meetings SALE0113

Gaining Access to Key Personnel at Your Target Accounts SALE0114

Delivering High-impact Territorial Account Sales (TAS) Presentations SALE0115

Territorial Account Sales Skills Simulation SALE0110

10-104-134 Inside Sales Skills

The course outlines the steps involved in precall planning, including recognizing call types, creating call objectives and a call opening, and preparing the account profile. The course also covers the strategies for questioning and listening that you can use in account profiling and provides strategies for avoiding common temptations.

2.0

Preparing for Outbound Sales Calls SALE0121

Initiating Outbound Sales Calls SALE0122

Completing Outbound Sales Calls SALE0123

Preparing for Inbound Sales Calls SALE0124

Completing Inbound Sales Calls SALE0125

Inside Sales Skills Simulation SALE0120

10-104-135 Product Management

First, you will explore the fundamentals of product management. Specifically, you will learn about the ways product management is

changing, as well as the advantages and pitfa lls of the field. You will also learn the skills common to successful product managers. Then you will investigate common product management tasks and how to

organize and prioritize them. Finally, you will learn how to create interfunctional a lliances to help you successfully perform the cross-functional role of a product manager.

1.0

Introduction to Product Management MKT0241

Developing a New-product Strategy MKT0242

Pricing and Profitability for Product Managers MKT0243

10-104-136 Strategic Brand Management

First, you will learn about the responsibilities of a brand manager, from conception of a brand to build ing, evaluating, and maintaining brand equity. Then, you will be introduced to a brief h istory of

branding and its intended purpose. Finally, you will recognize the components and intr icacies that make up your consumer, how to appeal to the consumer, and one of the most impor tant facts of a ll:

how the consumer dictates your brand equity. By the end of th is course, you will apply all of these ingredients and assemble a recipe of your own as a foundation for effective management of your brand.

1.0


















Introduction to Brand Management MKT0211

Build ing Brand Equity MKT0212

Managing the Creative Elements of Brand MKT0213

Promoting Your Brand to Consumers MKT0214

Evaluating Brand Effectiveness MKT0215

Managing and Maintaining Brand Equity MKT0216

10-104-137 Online Branding Strategy

The sum total w ill be a thorough grounding in the principles needed to gain the success your online brand deserves.

1.0

Introduction to Online Branding MKT0221

The Online Branding Environment MKT0222

Strategies for Build ing an Online Brand MKT0223

10-104-138 Competitive Marketing Strategies

This course star ts by painting a picture of the changing economic landscape and the new consumer. I t continues by presenting ways of locating new marketing oppor tunities, improving marketing performance, and differentiating your offerings. I t then discusses the

advantages of web-based marketing and provides you with Internet marketing strategies to maintain a competitive edge in the changing marketplace.

1.0

Competitive Strategies for a New Marketplace MKT0231

Surpassing the Competition MKT0232

10-104-139 Supply Chain Management

This course will teach you the basics of supply chain management (SCM). You will learn about the evolution of SCM, collaboration within the supply chain, and the effects the system has on an organization. You will be able to define organizational strategies, understand how

to synchronize the supply chain, and how to use technology to maximize the value of the supply chain. The course will conclude with an exploration of the challenges that occur when implementing SCM

systems across various sectors, along with future implications for SCM systems.

2.0

The Fundamentals of Supply Chain Management OPER0501

Supply Chain Management Strategies OPER0502

Supply Chain Planning and Inventory Management OPER0503

Supply Chain Management and e-Business OPER0504

Supply Chain Transpor tation and Facility Design OPER0505

10-104-191 Technical Support Agent Skills

This course explains how the role of the technical suppor t agent (TSA) has changed as businesses realize the impor tance of CRM strategies to their survival.

1.0

The Contact Center and Technical Suppor t Agent CUST0161

Technical Suppor t Essentia ls CUST0162

Assessing Customer Behavior CUST0163






















Technical Suppor t Agent Survival Skills CUST0164

Technical Suppor t Agent Skills Simulation CUST0160

10-104-192 Selling at the Executive Level

Based on practical methods and techniques, th is course takes you through the stages of an executive-level sale, and shows how best to prepare for subsequent meetings and negotiations.

2.0

Prepare for Success SALE0221

Strategic Planning SALE0222

Progressing through the Complex Sale SALE0223

Presenting Your Proposition SALE0224

Negotiating to Mutual Benefit SALE0225

From Executive-level Sale to Strategic Par tnership SALE0226

Preparing for the Executive-level Sale Simulation SALE0220

Progressing through the Complex Sale Simulation SALE022S

Closing Executive-level Sales Simulation SALE022T

10-104-193 Consulting with the External Client

In th is course, you'll find out more about the role of an ex ternal

consultant. You'll also see how, w ith the key skills and qualities, you can deliver outstanding performance to clients, guaranteeing they'll want you to return again in the future.

1.0

Essentials of Ex ternal Consulting CONS0111

The Client-Consultant Relationship CONS0112

Diagnosing and Planning CONS0113

Managing Delivery CONS0114

Evaluation and Review CONS0115

Consulting with the External Client Simulation CONS0110

10-104-194 Managing A Customer-Focused Department

Customers have expectations of a ll the companies with which they transact business. These expectations may be predominantly unspoken but, all the same, they have a strong influence on how your company, its employees, products, and services are perceived.

1.0

Identifying Your Customer's Expectations CUST0171

Using Surveys to Measure Customer Satisfaction CUST0172

Bridge The Expectations Gap CUST0173

Leading A Customer-Focused Team CUST0174

Managing a Customer-focused Department Simulation CUST0170


Focusing on your internal customers not only helps your organization to survive and prosper, but also has the added benefit of motivating your employees, meeting their needs, and promoting a satisfying environment to work within.

1.0











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10-104-196 Sales Team Management

You'll discover where to look for qualified sales team candidates and what to look for in submitted resumes. Then you'll explore methods for conducting interviews and using a sales skills assessment tool to help you choose the best people for your sales team.

1.0

Build ing a Winning Sales Team SALE0151

Using Business Tools to Manage Sales Teams SALE0152

Motivating a Winning Sales Team SALE0153

Communicating in Sales Teams SALE0154

Sales Team Management Simulation SALE0150

10-104-197 Strategic Account Sales Skills

You'll star t by gaining an understanding of the premises and strategy behind the approach. Then you'll learn how to select target accounts based on specific selection criter ia and start the process of account planning.

2.0

The Strategic Account Sales Approach SALE0131

Understanding Your Customer SALE0132

Conducting Effective Sales Research Meetings SALE0133

Working with Your Customer's Key Players SALE0134

Delivering High-Impact Sales Presentations SALE0135

Strategic Account Sales Skills Simulation SALE0130

Customer Service

10-104-111 Consumer Behavior

In th is course, you'll explore the bottom-line payoffs for build ing customer satisfaction. You' ll d iscover the elements of an effective customer satisfaction system. Most impor tant, you'll learn how to discover what your customers want before you try to measure whether you're delivering it.

1.0

Discovering What Your Customers Want CUST0131

Developing Customer Satisfaction Surveys CUST0132

Customer Satisfaction: Analysis and Implementation CUST0133

Measuring Customer Satisfaction Simulation CUST0130

10-104-112 Customer Service

By learning to strengthen the internal environment, you'll increase commitment to service, boosting per formance, productivity, and

ultimately, success.

1.0

Corporate Culture: Build ing the Service Foundation cust_05_a01_bs_enus

The Fundamentals of Exceptional Customer Service cust_05_a02_bs_enus

The Customer's Voice cust_05_a03_bs_enus
























10-104-115 Contact Center (Call Center) Solutions

When people pick up a phone and hear someone greeting them from the XYZ Company, they put little thought into the people, process, or technology behind the phone call. To them, the person on the phone

is just a voice on the other end of the line. This course will examine all of the aspects of a call center.

1.0

The Call Center Industry CUST0111

Call Center Communication Skills CUST0112

Call Center Customer Service CUST0113

Call Center Telephone Sales CUST0114

Frontline Call Center Skills Simulation CUST0110

10-104-116 Customer Driven Process Improvement

Today in Amer ica, the emphasis is on service. Health care organizations, insurance agencies, investment brokers, and

accountants sell services rather than products. As the popularity of the Internet increases, all companies are forced to focus on service through company web sites that put them into direct contact with customers. Customer satisfaction--and quality--is quickly becoming

the value-added feature that can make or break a product or a company. To satisfy customers and give them the quality they want, you need to look at how services and products are viewed by

customers. This means asking customers what they want and then tuning your operations to generate these results. This means becoming more customer driven.

1.0

Why Customer Driven? OPER0121

Identifying What the Customer Wants OPER0122

Translating Requirements into Process Goals OPER0123

Understanding Processes OPER0124

Implementing Improvements OPER0125

Managing Process Improvements OPER0126

Managing Customer-Driven Process Improvement Simulation OPER0120




1.0























10-104-127 Customer Service Representative (CSR)

Today's Customer Service Representatives (CSR) and support centers have a vital role to play in ensuring customers' needs are

addressed in an effective, efficient manner. This course w ill familiarize the individual w ith the basic role of the CSR and the environment in which he per forms his duties, including typical roles of the CSR in a suppor t environment, basic tasks accomplished by the

CSR, the suppor t center and customer's role in a suppor t environment, how the suppor t center has evolved, and company and support center best practices.

2.0

The Customer Service Representative (CSR) cust_06_a01_bs_enus

Support Center Services and Work Environment |n cust_06_a02_bs_enus

Team and Customer Relationships cust_06_a03_bs_enus

Customer Interactions cust_07_a01_bs_enus

Communication Skills cust_07_a02_bs_enus

Conflict, Stress, and Time Management cust_07_a03_bs_enus

Customer Service Processes and Procedures cust_08_a01_bs_enus

Quality in a Suppor t Center cust_08_a02_bs_enus

Support Center Tools, Technologies and Metrics cust_08_a03_bs_enus

Dealing with Irrational Customers and Escalating Complaints cust_08_a04_bs_enus

Office and Home Computing Skills

10-103-147 Adobe Acrobat

To provide an overview of the basic document-management features of Adobe Acrobat 8.0

1.0

Creating and Working with PDFs in Adobe Acrobat 8 at_adab_a01_dt_enus

Editing and Reviewing in Adobe Acrobat 8 at_adab_a02_dt_enus

Forms and Document Security in Adobe Acrobat 8 at_adab_a03_dt_enus

Advanced Features of Adobe Acrobat 8 at_adab_a04_dt_enus

Using Adobe Reader 8 at_adar_a01_dt_enus

10-103-164 Crystal Reports

To introduce the concept of reporting and show an overview of the features of Crystal Repor ts XI.

1.0

Reporting Basics with Crystal Repor ts XI 234748_ENG

Managing Data and Distributing Repor ts with Crystal Repor ts XI 234758_ENG

10-103-177 Lotus Notes End User

Notes 8 has many features that help increase end users' productivity and manage scheduling, allow ing them to streamline the way they work. The core component of the application remains its robust e-mail functionality. This course explores the updated user interface of

Notes, and introductory topics on Lotus Notes Applications and using the built-in help system. Also included in the course are discussions on how to compose and send e-mail messages, as well as per form additional mailbox management tasks.

1.0

Getting Started with Lotus Notes 8 and Using Mail ia_lteu_a01_dt_enus















http://library.skillport.com/coursedesc/at_adar_a01_dt_enus/summary.htm






Scheduling Events and Managing Applications ia_lteu_a02_dt_enus

Working with Instant Messaging, Contacts, and Blogs ia_lteu_a03_dt_enus

Using Productivity Tools and Accessing Lotus Notes 8 Remotely ia_lteu_a04_dt_enus

10-103-179 Using Internet Explorer

This courses is designed to show you the basic features of Internet Explorer 7; browse, save, and print content; search for information and get help; and use RSS feeds for dynamic web sites.

Fundamentals of Internet Explorer 7 250164_ENG

Customization and Security in Internet Explorer 7 250177_ENG

10-106-190 Delivering Successful Presentations

There are a number of basic types of presentations, but all presentations have four things in common: a presenter, an audience, a venue, and a message. This course concentrates on showing how

each of these vital e lements has to be taken into account when preparing a presentation.

1.0

Presenting Successfully comm_05_a01_bs_enus

Delivering the Message comm_05_a02_bs_enus

Available Presentation Resources comm_05_a03_bs_enus

Giving Successful Presentations Simulation COMM005A

10-106-191 Effective Business Meetings

If you are in a business that has meetings, you know how much time is spent in them. This course w ill present you with information that will help you improve the quality of your meetings.

1.0


Leading an Effective Business Meeting comm_06_a02_bs_enus


The Effective Business Meeting Simulation COMM006A

10-106-192 Email Essentials

Everyone seems to be using e-mail lately--family members keeping in touch, university students submitting assignments, companies

offering products for sale, and office workers carrying out their daily business tasks. Most e-mail users can improve their e-mail skills by learning more about the basic features and potentials of e-mail. Any

business person will benefit from developing an understanding of e-mail essentials.

1.0

Essentials of Electronic Communication COMM0231

Optimizing Email at Work COMM0232

E-mail and Organizational Communication COMM0233

E-mail as a Marketing Tool COMM0234




















10-106-196 Administrative Office Procedures

The skills needed to fulfill the requirements of today's administrative support professionals are numerous. Lesson objectives in th is course

will include the follow ing: getting star ted, overview of effective business communication, using effective business communication, administrative functions, advancing your administrative career, effective administrative suppor t professional simulation, behavior -

putting your best foot forward, managing yourself and those around you, partnering with your boss, communicating with power and confidence, advanced administrative suppor t simulation, difficult

people in the workplace, communicating effectively with difficult coworkers simulation, etiquette and the business meeting, business etiquette and professionalism simulation, planning effective business

meetings, participating effectively in business meetings, effective business meetings simulation, the boss factor, you and your time, techniques for better time management, developing good time management habits, working more effectively simulation, ethical

decision making, goals and goal setting, and business professionalism simulation.

3.0














The Boss Factor PD0135

Your Time and You pd_01_a01_bs_enus

Techniques for Improved Time Management pd_01_a02_bs_enus

Making Decisions Ethically pd_02_a01_bs_enus


10-106-197 The Effective Administrative Support Professional

The skills needed to fulfill the requirements of today's administrative support professionals are numerous. This course takes you through

the process of managing your own professional productivity. You w ill learn about the changing role of the administrative support professionals, the professional practices common to business offices,

and the time-management skills that will help you accomplish more tasks in less time.

1.0















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Effective Administrative Suppor t Professional Simulation ADM0100

10-196-115 Leading the Workforce Generations

Why do people seem so different in what they value, how they live,

and how they behave at work? The worlds your co-workers grew up in may have been very different. There are four generations interacting in the work wor ld o f today: the silent generation, baby

boomers, Generation X, and Generation Next. The differences among these four generations can cause major differences in behavior and perspective.

1.0

Introduction to Work Force Generations LEAD0231

Attracting, Developing, and Retaining Generations LEAD0232

Leading Silent Generation and Baby Boom Workers LEAD0233

Leading Generations X and Nex t LEAD0234

Making Cross-generational Teams Work LEAD0235

Cross-generational Workers in the 21st Century LEAD0236

Leading the Workforce Generations Simulation LEAD0230




1.0







Microsoft Windows

10-103-139 Windows XP for Beginners

To describe the basic skills and configurations necessary to star t using the Windows XP operating system.

1.0

Getting Started with Microsoft Windows XP 112949_ENG

Up and Running with Microsoft Windows XP 112954_ENG

10-150-158 Windows Vista Enterprise Support

This course discusses the deployment infrastructure for enterprise environments and the different deployment methods that can be used

to deploy Windows Vista, either by upgrading or per forming cleaning installations.

1.0

Deploying Windows Vista mv_mvet_a01_it_enus
























Troubleshooting Windows Vista Deployments mv_mvet_a02_it_enus

Configuring and Troubleshooting Windows Vista Secur ity mv_mvet_a03_it_enus

Configuring and Troubleshooting User Access on Windows Vista mv_mvet_a04_it_enus

Managing and Troubleshooting Windows Vista Systems mv_mvet_a05_it_enus

Troubleshooting Windows Vista Performance and Reliability mv_mvet_a06_it_enus

Configuring and Troubleshooting Windows Vista Networking mv_mvet_a07_it_enus

Maintaining and Suppor ting Applications on Windows Vista mv_mvet_a08_it_enus

10-150-160 Windows 7: Configuration

This course will show you how to install Windows 7 in a single and multi-boot environment, a long with showing the process involved in migrating or upgrading from previous Microsoft operating systems.

1.0

Installing, Upgrading, and Migrating to Windows 7 mw_mwcg_a01_it_enus

Deploying Windows 7 mw_mwcg_a02_it_enus

Configuring Hardware and Applications in Windows 7 mw_mwcg_a03_it_enus

Configuring Network Connectivity in Windows 7 mw_mwcg_a04_it_enus

Configuring Access to Resources in Windows 7 mw_mwcg_a05_it_enus

Configuring Mobile Computing in Windows 7 mw_mwcg_a06_it_enus

Monitoring, Backing Up, and Restoring Windows 7 Systems mw_mwcg_a07_it_enus


10-103-020 Office 2007 New Features

To introduce the new features included in Office 2007.

1.0

New Features for End Users in Microsoft Office 2007 239866_ENG

Microsoft Office Excel, PowerPoint, and Outlook 2007 239874_ENG

Microsoft Access 2007 and Microsoft Publisher 2007 239976_ENG

Sharing and Collaboration in Microsoft Office Enterprise 2007 240019_ENG

10-103-030 Beginning Word 2007

This course provides an introduction to Word 2007 and demonstrates how to navigate within the new user inter face.

1.0

Getting Started with Word 2007 mo_bgwd_a01_dt_enus

Working with Text and Paragraphs in Word 2007 mo_bgwd_a02_dt_enus

Structuring, Editing, Saving, and Opening Documents in Word 2007 mo_bgwd_a03_dt_enus

Printing, Help, and Automated Formatting in Word 2007 mo_bgwd_a04_dt_enus

Working with Documents in Word 2007 mo_bgwd_a05_dt_enus

10-103-033 Advanced Word 2007

Using Word 2007 you can create engaging and professional looking documents easier than ever before.

1.0

Advanced Formatting in Word 2007 mo_adwd_a01_dt_enus

Advanced Document Navigation and Document Reviews in Word

2007 mo_adwd_a02_dt_enus

Using Tables, Char ts, and Graphics in Word 2007 mo_adwd_a03_dt_enus

Advanced Data Manipulation Features in Word 2007 mo_wdpu_a01_dt_enus






























Advanced Document Features in Word 2007 mo_wdpu_a02_dt_enus

Collaborative Features in Word 2007 mo_wdpu_a03_dt_enus

10-103-021 Beginning Excel 2007

This course will help get you up-to- speed on the new features, and will introduce you to the basic features and functionality of Excel 2007

1.0

Getting Started with Excel 2007 mo_bgex_a01_dt_enus

Manipulating and Formatting Data and Worksheets mo_bgex_a02_dt_enus

Reviewing and Printing in Excel 2007 mo_bgex_a03_dt_enus

Excel 2007 Formulas and Functions mo_bgex_a04_dt_enus

Excel 2007 Char ts, Pictures, Themes, and Styles mo_bgex_a06_dt_enus

10-103-022 Advanced Excel 2007

This course explores modifying char ts and pictures and creating and editing custom number formats This course also explores

manipulating worksheet data in Excel 2007 using the available features.

1.0







10-103-041 Access 2007

This course provides an introduction to Access 2007 and

demonstrates how to navigate within the user inter face. The introductory steps in planning a database, the components and views of an Access database, and database creation methods are also covered.

1.0

Getting Started with Access 2007 mo_bgac_a01_dt_enus

Basic Access 2007 Tables mo_bgac_a02_dt_enus

Basic Access 2007 Forms mo_bgac_a03_dt_enus

Queries and Reports in Access 2007 mo_bgac_a04_dt_enus

Impor ting and Expor ting Data and Data Presentation in Access 2007 mo_adax_a01_dt_enus

Advanced Data Management in Access 2007 mo_adax_a02_dt_enus

Programmability and Administration in Access 2007 mo_acpu_a01_dt_enus

Database Administration in Access 2007 mo_acpu_a02_dt_enus

10-103-042 PowerPoint, Publisher & Visio 2007

This course shows how to create a new presentation. I t provides you

with a solid introduction to the basic, must- know aspects of PowerPoint.

1.0

Getting Started with PowerPoint 2007 mo_bgpp_a01_dt_enus

Adding Graphics to Presentations in PowerPoint 2007 mo_bgpp_a02_dt_enus

Adding Multimedia and Animations to Presentations in PowerPoint

2007 mo_bgpp_a03_dt_enus



























Creating Custom Slide Shows in PowerPoint 2007 mo_adpp_a01_dt_enus

Distributing Presentations in PowerPoin t 2007 mo_adpp_a02_dt_enus

Creating Customized Publications w ith Publisher 2007 mo_pblr_a01_dt_enus

Extending Publisher 2007 Beyond Publications mo_pblr_a02_dt_enus

Creating Visio 2007 Diagrams mo_bgvs_a01_dt_enus

Enhancing and Customizing D iagrams in Visio 2007 mo_bgvs_a02_dt_enus

Collaborating and Using Visio 2007 With Other Programs mo_bgvs_a03_dt_enus

10-103-043 Outlook 2007

Microsoft Outlook 2007 is an application used to manage your communication needs. I t allows people to send and receive e-mail

messages, and provides additional functionality to keep tasks, notes, appointments, and daily activities in one convenient location. This course addresses the features and functionality of Outlook 2007.

1.0

Getting Started with Outlook 2007 mo_bgol_a01_dt_enus

Formatting and Managing E-mail in Outlook 2007 mo_bgol_a02_dt_enus

Using the Calendar in Outlook 2007 mo_bgol_a03_dt_enus

Using Contacts, Tasks, Notes, and Customizing the Inter face in Outlook 2007 mo_bgol_a04_dt_enus

Completing Searches, Printing I tems, and Working with RSS Feeds in Outlook 2007 mo_bgol_a05_dt_enus

Customizing Outlook 2007 and Using the Journal mo_adol_a01_dt_enus

Configuring Rules, Aler ts, and Junk E-mail Settings in Outlook 2007 mo_adol_a02_dt_enus

Working with SharePoint, Calendars, and Forms in Outlook 2007 mo_adol_a03_dt_enus

Data Security, Archiving, and Working Offline in Outlook 2007 mo_olpu_a01_dt_enus

Instant, Text, and Unified Messaging in Outlook 2007 mo_olpu_a02_dt_enus

Business Contact Manager with Outlook 2007 mo_olpu_a03_dt_enus

10-103-044 Project 2007

In the corporate world, the project is a fundamental build ing block. Each project in which a company engages is unique, and fulfills an

individual or corporate goal. This course outlines the basics of project management, and shows how to create – and manage – a new project using Microsoft Office Project 2007.

1.0

Creating and Designing a Project with Project Server 2007 mo_bgpr_a01_dt_enus

Specifying and Assigning Resources in Project 2007 mo_bgpr_a02_dt_enus

Tracking and Repor ting Progress with Project Server 2007 mo_bgpr_a03_dt_enus

Advanced Customization with MS Project 2007 mo_adpr_a01_dt_enus

Project Data Management and Performance with MS Project 2007 mo_adpr_a02_dt_enus


10-103-001 Word 2003 Beginning

Word 2003 beginning is designed to provide an introduction to Word 2003 and the features and tools used for creating and navigating documents in Word.

1.0

































10-103-002 Access 2003 Beginning

This Access course will help you to create and navigate an Access 2003 database.

1.0






10-103-003 Excel 2003 Beginning

Excel beginning is designed to provide an overview of the features of Excel 2003.

1.0






10-103-004 FrontPage 2003

This courses will introduce the features and functionality of Microsoft FrontPage 2003

1.0











10-103-005 Office 2003 Beginning

This course is designed to provide an introduction to Word 2003 and the features and tools used for creating and navigating documents in

Word and to provide an overview of the features of Excel 2003. You will a lso create and navigate an Access 2003 databases and explain how to create presentations using PowerPoint 2003.

3.0

















































10-103-006 Outlook 2003 Beginning

This course is designed to demonstrate how to send and receive messages in Outlook 2003

1.0

Sending and Receiving Messages in Outlook 2003 113430_ENG

Formatting and Managing Messages in Outlook 2003 128879_ENG

Scheduling events, Appointments, and meetings in Outlook 2003 128880_ENG

Using Task Lists, Contact L ists, and Notes in Outlook 2003 128881_ENG

10-103-007 PowerPoint 2003

PowerPoint 2003 w ill explain how to create, enhance and customize presentations.

1.0







Running, Broadcasting, and Reviewing PowerPoint 2003

Presentations 124997_ENG



































10-103-008 Publisher 2003

This course is designed to provide a basic introduction to Publisher 2003 and the features and tools used for creating publications in

Publisher, and to demonstrate the options for getting help as you work

1.0

Getting Started with Publisher 2003 204924_ENG

Working with Text Boxes, Tex t, and Tables in Publisher 2003 207503_ENG

Printing and Working with Graphics and Objects in Publisher 2003 204925_ENG

Working with E-mail and Web Sites in Publisher 2003 204927_ENG

Working with Mail and Cata log Merges in Publisher 2003 207309_ENG

Advanced Design Techniques and Printing with Publisher 2003 204928_ENG

10-103-009 Project 2003

Project 2003 is designed to d iscuss the basics of project

management and create a new project using Project Professional 2003.

2.0

Creating and Defining a Project 132490_ENG

Specifying and Assigning Resources 132510_ENG

Tracking and Repor ting Progress using Project Professional 2003 132504_ENG

Advanced Customization 132661_ENG

Sharing Project Data and Working w ith Macros 132659_ENG

Organizing and Managing Project Information 205433_ENG

Working Collaboratively 201354_ENG

Enterprise Project Management 201357_ENG

Advanced Analysis of your Project 206372_ENG

10-103-010 Visio 2003 for Beginners

Visio 2003 is designed to introduce its features and demonstrate how to use it to create diagrams.

1.0

Creating D iagrams w ith Visio 2003 132531_ENG

Developing Diagrams with Visio 2003 132532_ENG

Visio 2003 and Other Programs 132533_ENG

10-103-011 Access 2003 Advanced

Access advanced is designed to implement advanced techniques for tables, forms, and repor ts.

1.0







10-103-012 Excel 2003 Advanced

Excel advanced w ill demonstrate how to customize Excel workbooks and the Excel 2003 application.

1.0

































10-103-013 Office 2003 Advanced

Office 2003 will provide a detailed overview of the advanced page formatting features in Word 2003and demonstrate how to customize Excel workbooks and the Excel 2003 application. You will implement

advanced techniques for tables, forms, and repor ts using Access and describe how to customize PowerPoint 2003 presentations.

3.0























10-103-014 Outlook 2003 Advanced

Outlook advanced w ill demonstrate how to customize e-mail, views, and navigation and configure additional e-mail accounts in Outlook 2003.

1.0

Customizing E-mail, Views, Navigation, and E-mail Accounts in

Outlook 2003 131326_ENG
































Tracking, Categorizing, Searching, and Pr inting in Outlook 2003 131341_ENG

Configuring Rules, Aler ts, and Junk Mail Settings in Outlook 2003 113469_ENG

Sharing Folders, Schedules, and Contacts and Using SharePoint Data in Outlook 2003 129976_ENG

10-103-015 Word 2003 Advanced

Word advanced will provide a detailed overview of the advanced features in Word 2003.

1.0







10-103-016 Outlook 2003 Power User

Outlook 2003 power user will demonstrate the data security features in Outlook.

1.0

Data Security in Outlook 2003 132613_ENG

Archiving and Storing Data, and Using IRM in Outlook 2003 206606_ENG

Working in Outlook 2003 from Multiple Locations 132614_ENG

Newsreaders, Online Meetings, Instant Messaging, and Faxing

Information in Outlook 2003 132615_ENG

Customizing Toolbars and Commands and Creating Forms in Outlook 2003 132616_ENG

Outlook 2003 and Business Contact Manager 132617_ENG

Internet and Intranet Skills

10-103-004 FrontPage 2003

This course will introduce the features and functionality of Microsoft FrontPage 2003.

1.0






































10-103-167 Macromedia Dreamweaver

Adobe Dreamweaver CS4 is a versatile web site development application, suitable for personal and enterprise development

environments. This course explores the concepts of creating a site in Dreamweaver CS4, including configuring site proper ties and application preferences, adding content, and manipulating text.

1.0

Setting up a Site and Adding Content in Dreamweaver CS4 at_dcsf_a01_it_enus

Adding Links and Images in Dreamweaver CS4 at_dcsf_a02_it_enus

Tables, Accessibility, and Standards in Dreamweaver CS4 at_dcsf_a03_it_enus

Reusing Content in Dreamweaver CS4 at_dcsf_a04_it_enus

Creating Interactive Web Pages in Dreamweaver CS4 at_dcsf_a05_it_enus

Cascading Style Sheets in Dreamweaver CS4 at_dcsf_a06_it_enus

Dreamweaver CS4 Site Maintenance and Advanced Concepts at_dcsf_a07_it_enus

10-103-168 Macromedia Flash

Adobe Flash Professional CS4 is one of the most popular interactive multimedia development tools on the market, providing design professionals with the ability to create engaging experiences, ranging from instructional media and games to entire web sites.

1.0

Introduction to Adobe Flash CS4 Professional at_fcsf_a01_it_enus

Drawing and Working with Images in Flash CS4 at_fcsf_a02_it_enus

Using Flash CS4 Libraries, Text, and Components at_fcsf_a03_it_enus

Animation in Flash CS4 at_fcsf_a04_it_enus

ActionScript and Multimedia in Flash CS4 at_fcsf_a05_it_enus

Workflow and Adobe Integration in Flash CS4 at_fcsf_a06_it_enus

Creating Navigation and Publishing Movies in Flash CS4 at_fcsf_a07_it_enus

10-154-142 Web Application Developer

This course will provide an overview of XML, the basics of the

JavaScript language and outline how and when to use basic DHTML and to describe how to use Cascading Style Sheets for positioning

and formatting in web pages.

2.0

XML Language Basics 70151_ENG

Style Sheets and Links 70152_ENG



DHTML and Cascading Style Sheets 110402_ENG

Making Content Dynamic w ith DHTML 109372_ENG

10-154-144 Web Site Principles

This course will describe, explain, and equip students to use the basic techniques of web site design and development.

1.0

Design Concepts for Web Sites 31587_ENG

Advanced HTML Design Elements 31592_ENG

Advanced Technology Concepts for Web Designers 31607_ENG


























Computer Programming Languages

10-152-151 Java Script Fundamentals

JavaScript is a client-side interpreted scripting language that enables

you to enhance static web applications by working in tandem with HTML and Cascading Style Sheet (CSS). This course w ill introduce the history of JavaScript and outline how it is commonly used to develop dynamic web sites.

1.0


JavaScript: Objects and Object-oriented sl_jasc_a02_it_enus

JavaScript: Functions and Regular Expressions sl_jasc_a03_it_enus


JavaScript: Advanced Browser Scripting and DHTML sl_jasc_a05_it_enus

10-152-152 C++ Programming

This course will provide the student with structured programming concepts used in C++.

1.0

C++ Programming: Structured Programming 116671_ENG

C++ Programming: C lasses and Data Abstraction 116672_ENG

C++ Programming: Manipulating Objects 116673_ENG

C++ Programming: Overloading 116674_ENG

C++ Programming: F iles and Streams 116675_ENG

C++ Programming: Programming Techniques 116676_ENG

10-152-155 Programming Fundamentals

This course will introduce structured programming concepts, coding design, and style.

1.0

Getting Started with Programming 78978_ENG

Designing Programs 78995_ENG



1.0






Application Configuration and Deployment w ith VB08 sd_adwf_a05_it_enus

Software Development

10-152-162 Software Development Principles

You will learn to outline the best practices for writing high quality methods, expressions, variables, arrays, loops, and if statements, and to describe recommended practices for writing readable code.

2.0






















General Coding Best Practices 219736_ENG

Maintaining Quality Code 219763_ENG

Object-oriented Coding Best Practices 219750_ENG

Programming Techniques and Strategies 219722_ENG

10-152-163 Software Testing Fundamentals

This course introduces software testing methodology and principles. I t explores why testing is necessary, the basic testing process, and the psychology behind testing.

1.0

Fundamentals of Software Testing sd_sftf_a01_it_enus

Testing Throughout the Software Life Cycle sd_sftf_a02_it_enus

Static Techniques and Test Design in Software Testing sd_sftf_a03_it_enus

Black-Box Software Testing Techniques sd_sftf_a04_it_enus

White-Box Software Testing Techniques sd_sftf_a05_it_enus

Software Test Management sd_sftf_a06_it_enus

Configuration Management, Risks, and Incidents in Software Testing sd_sftf_a07_it_enus

Tool Suppor t in Software Testing sd_sftf_a08_it_enus



1.0






Application Configuration and Deployment w ith VB08 sd_adwf_a05_it_enus

Linux/UNIX

10-150-133 Linux

This course is designed to recognize milestones in the development of L inux and plan and conduct a basic SUSE Linux installation.

2.0

Installing SUSE Linux 230281_ENG

Command-Line Management in SUSE Linux 230282_ENG

Configuring a SUSE Linux Network 230283_ENG

Managing System Processes in SUSE Linux 230284_ENG

Managing Users, Groups, and Storage in SUSE Linux 230285_ENG

SUSE Linux Security 230286_ENG

SUSE Linux Hardware and Documentation 230287_ENG





























This course is designed to help understand OS terminology and be able to interact with the shell and commands via the command line interface.

2.0

Using the Linux Shell 259928_ENG

Redirection Approaches and Process Control 259929_ENG

Managing and Processing Text 259930_ENG

Managing Files in Linux 259931_ENG

Mounting and Managing F ile Systems 259932_ENG

Partitions, File Systems, and Disk Quotas 259933_ENG

Hardware Requirements 259934_ENG

Hardware Configurations for Linux 259935_ENG

Installing Linux 259936_ENG

Managing Debian and Red Hat Packages 259937_ENG

Administering the X Window System 259938_ENG


This course identifies the main factors involved in installing, configuring, and managing the Linux kernel.

2.0

The Linux Kernel 259939_ENG

Writing Shell Scripts in Linux 259941_ENG

Administrative and Documentation Tasks in Linux 259942_ENG

Managing L inux Group and User accounts 259943_ENG

Administering Linux System Tasks and Backup Strategies 259944_ENG

Networking Fundamentals in Linux 259945_ENG

Networking Services in L inux 259946_ENG

Working with Sendmail and Apache 259947_ENG

Security in a L inux Environment 259948_ENG

Printing in Linux 259940_ENG

10-150-134 UNIX

This course is designed to introduce the UNIX operating system.

2.0

Introduction to UNIX 78920_ENG

UNIX System Architecture 78924_ENG

Unix Shell Scripting Basics 83855_ENG

UNIX Shell Scripting Tools 110852_ENG

Writing Unix Shell Programs 83877_ENG

Customizing the UNIX User Environment 80536_ENG

Working with UNIX Files and D irectories 80533_ENG

Working with UNIX Programs 80534_ENG

Text Editing and Printing in UNIX 80535_ENG

Networking

































10-150-136 Network+

This course covers the basic devices used in a network, such as servers, workstations, and hosts, and focuses on the different logical and physical topologies that networks can be based on.

2.0


CompTIA Network+ 2009: Network Components cs_ctnt_a02_it_enus

CompTIA Network+ 2009: Network Devices cs_ctnt_a03_it_enus

CompTIA Network+ 2009: Network Protocols cs_ctnt_a05_it_enus

CompTIA Network+ 2009: Wide Area Networks cs_ctnt_a06_it_enus

CompTIA Network+ 2009: Wireless Networks cs_ctnt_a07_it_enus

CompTIA Network+ 2009: Network Addressing cs_ctnt_a08_it_enus

CompTIA Network+ 2009: Routing cs_ctnt_a09_it_enus

CompTIA Network+ 2009: Managing and Monitoring the Network cs_ctnt_a10_it_enus

CompTIA Network+ 2009: Troubleshooting the Network cs_ctnt_a11_it_enus

CompTIA Network+ 2009: Network Security cs_ctnt_a12_it_enus


Databases

10-152-153 Systems & Database Design Part 1

This course describes the process of relational database design to model real-world concepts.

1.0

An Overview of Database Design 78565_ENG

The Database Design Methodology 78580_ENG

An Introduction to Database Systems 80740_ENG

Relational Databases 80751_ENG

Database Data Management 80761_ENG

Microsoft IT

10-150-156 Microsoft Windows Server 2008: Configuring Active Directory

Windows Server 2008 is the most recent server operating system released from Microsoft. With new roles specific to Active Directory, along with notable improvements in security, networking, and

performance, Windows Server 2008 is designed to increase reliability and flexibility to any server infrastructure.

1.0

The Active Directory Infrastructure in Windows Server 2008 ws_mwcd_a01_it_enus

Additional Active Directory Server Roles in Windows Server 2008 ws_mwcd_a02_it_enus

Active Directory Objects in Windows Server 2008 ws_mwcd_a03_it_enus

Group Policy Objects Strategy in Windows Server 2008 ws_mwcd_a04_it_enus

Configuring DNS in Windows Server 2008 ws_mwcd_a05_it_enus

Active Directory Certificate Services in Windows Server 2008 ws_mwcd_a06_it_enus

Communications and Security in Windows Server 2008 ws_mwcd_a07_it_enus

Monitoring, Backups, and Recovery in Windows Server 2008 ws_mwcd_a08_it_enus




























10-150-157 Microsoft Windows Server 2008: Configuring Network Infrastructure

This course provides an ove4rview of networks, hosts, subnet masks,

and how subnetting plays a role in efficient network management. I t explores some of the more advanced points of network management.

1.0

Configure IP Addressing and Windows Services in Windows Server

2008 ws_mwci_a01_it_enus

Configure, Manage, and Maintain IP Services in Windows Server 2008 ws_mwci_a02_it_enus

Name Resolution in Windows Server 2008 ws_mwci_a03_it_enus

Configure Network Access in Windows Server 2008 ws_mwci_a05_it_enus

DNS Zones and Replication in Windows Server 2008 ws_mwci_a04_it_enus

Network Access Security in Windows Server 2008 ws_mwci_a06_it_enus

Configure File and Print Services in Windows Server 2008 ws_mwci_a07_it_enus

Monitor Network Infrastructure in Windows Server 2008 ws_mwci_a08_it_enus

10-150-155 Microsoft Windows Server 2008: Configuring Applications Infrastructure

Windows Server 2008 is considered to be the most complete Microsoft server operating system released to date. Windows Server

2008, Along w ith Internet Information Services 7.0, provides an easy -to- manage platform to securely host web applications and services from within an organization.

1.0

Deploying Windows Server 2008 Servers ws_mwcf_a01_it_enus

Configuring Windows Server 2008 Availability ws_mwcf_a02_it_enus

Configure Terminal Services in Windows 2008 ws_mwcf_a03_it_enus

Terminal Services Resource Access in Windows 2008 ws_mwcf_a04_it_enus

Configuring Windows Server Hyper-V and Vir tual Machines ws_mwcf_a05_it_enus

Configuring Web Services and Security in Windows Server 2008 ws_mwcf_a06_it_enus

Managing IIS in Windows Server 2008 ws_mwcf_a07_it_enus

Configuring Web Service Protocols in Windows Server 2008 ws_mwcf_a08_it_enus

Configuring Network Application Services in Windows Server 2008 ws_mwcf_a09_it_enus

10-150-153 Microsoft Windows Server 2008: Server Administration

Windows Server 2008 includes a number of enhancements to the previous server version. This course outlines the key technologies to consider when designing the external network access strategy. Included is a look at the remote access abilities provided by Windows

Server 2008’s Network Policy and Access Services role, which consist of the Routing and Remote Access, Network Policy Server, and Network Access Protection role services.

2.0

Planning Windows Server 2008 Deploy ment ws_wsad_a01_it_enus

Planning Active Directory and Group Policy for Windows Server 2008 ws_wsad_a02_it_enus

Windows Server 2008 Management and Delegation ws_wsad_a03_it_enus

Managing File Servers and Data Provisioning in Windows Server 2008 ws_wsad_a04_it_enus
























Windows Server 2008 Application Server Management and Application Provisioning ws_wsad_a05_it_enus

Windows Server 2008 Application Servers and Services ws_wsad_a06_it_enus

Patch Management and Securing and Monitoring Servers in Windows Server 2008 ws_wsad_a07_it_enus

Certificate Services, SANs, and High Availability in Windows Server 2008 ws_wsad_a08_it_enus

Accessing Windows Networks Remotely in Windows Server 2008 ws_wsad_a09_it_enus

Windows Server 2008 Backup and Recovery ws_wsad_a10_it_enus

10-150-154 Microsoft Windows Server 2008: Enterprise Administration

When planning the enterprise infrastructure, it is impor tant to consider the needs of ex ternal users and clients to access the corporate domain, resources, and services. This course outlines the key

technologies to consider when designing the ex ternal network access. The course describes technologies that make resources more accessible to both internal and external users.

2.0

Planning Name Resolution and IP Addressing in Microsoft Windows Server 2008 ws_mwse_a01_it_enus

Network Access in Microsoft Windows Server 2008 ws_mwse_a02_it_enus

Application Access and Delivery in Microsoft Windows Server 2008 ws_mwse_a03_it_enus

Server and Application Vir tualization in Microsoft Windows Server 2008 ws_mwse_a04_it_enus

Designing the Active Directory Infrastructure in Microsoft Windows Server 2008 ws_mwse_a05_it_enus

Active Directory Administration in Microsoft Windows Server 2008 ws_mwse_a06_it_enus

Existing Infrastructures and Branch Deployments in Microsoft

Windows Server 2008 ws_mwse_a07_it_enus

The Certificate Services Infrastructure in Microsoft Windows Server 2008 ws_mwse_a08_it_enus

Software Updates and Compliance Management in Microsoft Windows Server 2008 ws_mwse_a09_it_enus

Designing Data Security and High Availability in Microsoft Windows

Server 2008 ws_mwse_a10_it_enus

A+ Certification

10-150-137 A+ Certification (exam prep)

This course will assist entry-level computer technicians who will, by

the end of studying this course and before taking the exam, have accumulated 500 hours hand-on experience in a lab or in the field.

1.0

Personal Computer Components 242525_ENG

Laptop Components, Peripherals, and Networks 242526_ENG

Operating Systems 242527_ENG

Security, Safety, and Communication 242528_ENG

Security

10-150-148 Security + CompTIA

You will be introduced the key principles of security for the enterprise.

3.0

CompTIA Security + 2008: Threat Mitigation cs_sety_a01_it_enus
























CompTIA Security + 2008: Cryptography cs_sety_a02_it_enus

CompTIA Security + 2008: Authentication Methods cs_sety_a03_it_enus

CompTIA Security + 2008: Messaging, User, and Role Security cs_sety_a04_it_enus

CompTIA Security + 2008: Public Key Infrastructure and Access Security cs_sety_a05_it_enus

CompTIA Security + 2008: Por ts, Protocols, and Network Security cs_sety_a06_it_enus

CompTIA Security + 2008: Wi-Fi and Remote Access cs_sety_a07_it_enus

CompTIA Security + 2008: Risk Analysis, Vulnerability Testing, IDS, and Forensics cs_sety_a08_it_enus

CompTIA Security + 2008: Auditing, Security Policies, and Disaster Recovery cs_sety_a09_it_enus

10-150-159 Storage Technology Foundations

This course will introduce the challenges presented by data

management and differentiate between the key storage media, components, requirements, constraints, and solutions for managing data.

2.0

Introduction to Storage Technology 240031_ENG

Storage System Architecture 240039_ENG

Physical Disks and RAID Arrays 240047_ENG

Intelligent Storage Systems 240056_ENG

Network Storage Systems 240062_ENG

Fiber Channel Storage Attached Networks 240072_ENG

IP SANs and Content Addressed Storage 240082_ENG

Information Availability 240092_ENG

Replication and Business Continuity 241020_ENG

Monitoring and Managing the Data Center 241031_ENG

Securing Storage 254190_ENG

Storage Vir tualization Technologies 254207_ENG

10-150-152 Information Systems Security CISSP Certification

To identify the security requirements associated with identifying and protecting organizational information assets, per form the analysis techniques used in risk management, and recognize the

responsibilities associated with different roles in an organization; to prepare candidates for one of the ten knowledge domains assessed in (ISC)2's CISSP cer tification exam

2.0

CISSP Domain: Information Security and R isk Management 243962_ENG

CISSP Domain: Security Architecture and Design 243975_ENG

CISSP Domain: Access Control 243986_ENG

CISSP Domain: Application Security 243998_ENG

CISSP Domain: Operations Security 244020_ENG

CISSP Domain: Cryptography 244031_ENG

CISSP Domain: Physical (Environmental) Security 244059_ENG

CISSP Domain: Telecommunications and Network Security 244069_ENG































CISSP Domain: Business Continuity and Disaster Recovery Planning 244085_ENG

CISSP Domain: Legal, Regulations, Compliance and Investigations 244096_ENG

10-150-161 Countering IT Security Threats: Ethical Hacking

This course examines the differences between hacking and ethical hacking, the stages and phases of ethical hacking, the laws that govern hacking and ethical hacking, and the penetration testing methodology that is used to per form ethical hacking.

2.0

Ethical Hacking and the Need for Penetration Testing sp_etih_a01_it_enus

Footprinting, Scanning, and Enumeration sp_etih_a02_it_enus

System Hacking and Malicious Content sp_etih_a03_it_enus

Socia l Engineering and Sniffing sp_etih_a04_it_enus

Deterring Electronic Intrusions sp_etih_a05_it_enus

Denial of Service and Session Hacking sp_etih_a06_it_enus

Linux Hacking sp_etih_a07_it_enus

Cryptography sp_etih_a08_it_enus

Internet-based and Database-based Attacks sp_etih_a09_it_enus

Wireless Attacks and Countermeasures sp_etih_a10_it_enus

Physical Security sp_etih_a11_it_enus

Cisco

10-150-162 Cisco IUWNE: Implementing Cisco Unified Wireless Networking Essentials

This course introduces wireless networks, examining where they are used and what kinds of wireless networks can be built. The evolution of wireless technology, wireless topology categories, and wireless

networks types, such as ad hoc and infrastructure are discussed, along with some basic wireless devices. This course also explores WLAN radio frequency (RF) principles and RF mathematics, to provide an explanation of how the radio waves used in w ireless

networks function.

2.0

Cisco IUWNE 1.0: Wireless Fundamentals cc_iuwn_a01_it_enus

Cisco IUWNE 1.0: Wireless Antennae and Spread Spectrum Technologies cc_iuwn_a02_it_enus

Cisco IUWNE 1.0: Wireless Regulation Bodies, Standards, and

Certifications cc_iuwn_a03_it_enus

Cisco IUWNE 1.0: Wireless Frame Basics and Nonstandard Technologies cc_iuwn_a04_it_enus

Cisco IUWNE 1.0: Unified Wireless Network Basic Architecture cc_iuwn_a05_it_enus

Cisco IUWNE 1.0: Access Point Management cc_iuwn_a06_it_enus

Cisco IUWNE 1.0: Wireless Clients cc_iuwn_a07_it_enus

Cisco IUWNE 1.0: WLAN Security Basics cc_iuwn_a08_it_enus

Cisco IUWNE 1.0: WLAN Authentication and Encryption cc_iuwn_a09_it_enus

Cisco IUWNE 1.0: Introducing, Installing, and Administering WCS cc_iuwn_a10_it_enus

Cisco IUWNE 1.0: C isco WCS Administration cc_iuwn_a11_it_enus

Cisco IUWNE 1.0: WLAN Maintenance and Troubleshooting cc_iuwn_a12_it_enus




























10-150-163 Cisco IINS: Security: Implementing Cisco IOS Network Security

This course provides an explanation of the core principles that are part of the secure network environment. I t explains how sophisticated

attack tools and open networks generate an increased need for network secur ity and dynamic security policies,

1.0

Cisco IINS 1.0: Network Security Principles I cc_iins_a01_it_enus

Cisco IINS 1.0: Network Security Principles II cc_iins_a02_it_enus

Cisco IINS 1.0: Perimeter Security cc_iins_a03_it_enus

Cisco IINS 1.0: Network Security Using Cisco IOS Firewalls cc_iins_a04_it_enus

Cisco IINS 1.0: Cryptography, Encryption, and Digital Signatures cc_iins_a05_it_enus

Cisco IINS 1.0: IP Security Site-to-Site Virtual Pr ivate Networks cc_iins_a06_it_enus

Cisco IINS 1.0: Network Security Using Cisco IOS IPS cc_iins_a07_it_enus

Cisco IINS 1.0: LAN, SAN, Voice, and Endpoint Security cc_iins_a08_it_enus

Cisco IINS 1.0: Mitigating Layer 2 Attacks cc_iins_a09_it_enus

10-150-164 Cisco IIUC: Implementing Cisco IOS Unified Communications

This course introduces the CUC system and describes how this system uses shared services and open standards to vir tualize voice,

video, presence, and mobility services within the CUC systems framework. This course also explains how CUC equipment can manage the voice, video, and data traffic it carries, and how it can

interface with all standards-based network protocols in each network class.

1.0

Cisco IIUC 1.0: Unified Communications Systems and Telephony Operations cc_iiuc_a01_it_enus

Cisco IIUC 1.0: VoIP Fundamentals I cc_iiuc_a02_it_enus

Cisco IIUC 1.0: VoIP Fundamentals II cc_iiuc_a03_it_enus

Cisco IIUC 1.0: VoIP Fundamentals III cc_iiuc_a04_it_enus

Cisco IIUC 1.0: Introducing Cisco Unified Communication Manager Express cc_iiuc_a05_it_enus

Cisco IIUC 1.0: Suppor ting Cisco Unified Communications Manager Express cc_iiuc_a06_it_enus

Cisco IIUC 1.0: Cisco Unity Express Implementation cc_iiuc_a07_it_enus

Cisco IIUC 1.0: The Cisco Smar t Business Communications System cc_iiuc_a08_it_enus


This course describes the characteristics of Cisco Unified Communications Manager, and explores the available deployment models for implementing it in a C isco Unified Communications solution.

1.0

Cisco CIPT1 6.0: Introduction to Cisco Unified Communications

Manager cc_cstl_a01_it_enus

Cisco CIPT1 6.0: Administration of C isco Unified Communications Manager cc_cstl_a02_it_enus

Cisco CIPT1 6.0: Single-Site On-Net Calling cc_cstl_a03_it_enus

Cisco CIPT1 6.0: Implementing and Hardening IP Phones cc_cstl_a04_it_enus

Cisco CIPT1 6.0: Gateways, Routing, and Digit Manipulation cc_cstl_a05_it_enus

























Cisco CIPT1 6.0: Call Privileges and Call Coverage cc_cstl_a06_it_enus

Cisco CIPT1 6.0: Implementing Media Resources cc_cstl_a07_it_enus

Cisco CIPT1 6.0: User Features and Call Presence cc_cstl_a08_it_enus

Cisco CIPT1 6.0: Voice Mail and Video Integration cc_cstl_a09_it_enus


This course explains the potential issues and solutions in a multisite Cisco Unified Communications Manager deploy ment, including

selective public switched telephone network (PSTN) access and PSTN backup. This course also describes how to implement a dial plan to support inbound and outbound PSTN dialing, site-code

dialing, and Tail-End Hop-Off (TEHO) by describing dial p lan elements and their configuration.

1.0

Cisco CIPT2 6.0: Multisite Deploy ments cc_cstp_a01_it_enus

Cisco CIPT2 6.0: Centralized Call-Processing Redundancy cc_cstp_a03_it_enus

Cisco CIPT2 6.0: Bandwidth Management and Call Admission Control cc_cstp_a02_it_enus

Cisco CIPT2 6.0: Features and Applications for Multisite Deployments cc_cstp_a04_it_enus

Cisco CIPT2 6.0: IP Telephony Security cc_cstp_a05_it_enus

10-150-167 Cisco CVOICE: Cisco Voice over IP

The target audience for th is Learning Path w ill be established IT professionals with a solid, existing background in Cisco and networking technologies

2.0

Cisco CVOICE 6.0: VoIP Overview 259183_ENG

Cisco CVOICE 6.0: Understanding VoIP Components and Requirements 259193_ENG

Cisco CVOICE 6.0: Understanding Call Types, Analog Voice Por ts, and Dial Peers 259205_ENG

Cisco CVOICE 6.0: Configuring Digital Voice Por ts 259215_ENG

Cisco CVOICE 6.0: VoIP Gateway Implementation 259226_ENG

Cisco CVOICE 6.0: Dial Plans and Number ing Plans 259238_ENG

Cisco CVOICE 6.0: Digit Manipulation, Path Selection, and Calling Privileges 259247_ENG

Cisco CVOICE 6.0: Introducing H.323 Gatekeepers 259260_ENG

Cisco CVOICE 6.0: Configuring Basic Gatekeeper Functionality 259269_ENG

Cisco CVOICE 6.0: ITSP Connectivity 259275_ENG

10-150-168 Cisco ARCH: Designing Cisco Network Service Architectures

This course teaches students how to identify the features of SONA and PPDIOO. The students also w ill learn how to design high

availability and optimum convergence in, how to identify designs that support the Layer 2 to Layer 3 boundary in, and how to recognize considerations for suppor ting infrastructure services in the enterprise campus network.

2.0

Cisco ARCH 2.0: Cisco SONA and C isco Enterprise Architecture

Design 253553_ENG

Cisco ARCH 2.0: Advanced Addressing and Routing Design 253554_ENG
























Cisco ARCH 2.0: Advanced WAN Services Design 253555_ENG

Cisco ARCH 2.0: Enterprise Data Center Design 253556_ENG

Cisco ARCH 2.0: Storage Area Network Design Considerations 253557_ENG

Cisco ARCH 2.0: E-Commerce Module Design 253558_ENG

Cisco ARCH 2.0: Security Services Design 253559_ENG

Cisco ARCH 2.0: IPsec and SSL VPN Design 253560_ENG

Cisco ARCH 2.0: IP Multicast Design 253561_ENG

Cisco ARCH 2.0: Voice Over WLAN Design 253562_ENG

Cisco ARCH 2.0: Network Management with C isco IOS Software 253563_ENG


In th is course students will learn the basic components, topologies, and functionality of computer networks; how to secure networks; and how to determine the IP configuration of a PC and local network.

1.0

Cisco ICND1 1.0: Network Fundamentals 254004_ENG

Cisco ICND1 1.0: Network Communications and Connections 254014_ENG

Cisco ICND1 1.0: Switched LANs 254025_ENG

Cisco ICND1 1.0: Switch Optimization, Security, and Troubleshooting 254036_ENG

Cisco ICND1 1.0: Wireless LANs 254044_ENG

Cisco ICND1 1.0: Routing and Addressing in the LAN 254053_ENG

Cisco ICND1 1.0: Packet Delivery, Security, and Remote Access on the Router 254064_ENG

Cisco ICND1 1.0: WAN Technologies and Routing 254073_ENG

Cisco ICND1 1.0: WAN Encapsulation and Dynamic Routing using

RIP 254081_ENG

Cisco ICND1 1.0: Network Environment Management 254088_ENG


In th is course students will learn to recognize the basic functionality of IOS Software, use the CLI for sw itch and router configuration in a small network, and recognize the operation and configuration of VLANs and VLAN trunking.

1.0

Cisco ICND2 1.0: Small and Medium Network Implementations 254454_ENG

Cisco ICND2 1.0 Improving Switched Network and VLAN Performance 254464_ENG

Cisco ICND2 1.0: Routing Fundamentals, Subnetting, and VLSMs 254475_ENG

Cisco ICND2 1.0: Single-Area OSPF Implementation 254483_ENG

Cisco ICND2 1.0: EIGRP Implementation 254490_ENG

Cisco ICND2 1.0: Transitioning to IPv6 254735_ENG

Cisco ICND2 1.0: Access Control L ists 254717_ENG

Cisco ICND2 1.0: Address Space Management 254727_ENG

Cisco ICND2 1.0: VPN and Point- to-Point WAN Connections 254741_ENG

Cisco ICND2 1.0: Extending the LAN to a WAN 254748_ENG
































10-150-171 Cisco DESGN: Designing For Cisco Internetwork Solutions

In th is course students will learn to recognize the principles of SONA and the network design methodology, and document an enterprise network design solution.

2.0

Cisco DESGN 2.0: Network Design Methodology 250733_ENG

Cisco DESGN 2.0: Structuring and Modularizing the Network 250773_ENG

Cisco DESGN 2.0: Multilayer Campus Design 250908_ENG

Cisco DESGN 2.0: Designing Enterprise WANs 250918_ENG

Cisco DESGN 2.0: IP Address and Routing Protocol Design 250927_ENG

Cisco DESGN 2.0: Network Security Solutions 250967_ENG

Cisco DESGN 2.0: Voice Networking 250980_ENG

Cisco DESGN 2.0: Wireless Networking 250993_ENG

10-150-172 Cisco BCMSN: Building Cisco Multilayer Switched Networks

In th is course students will learn to recognize the Cisco hierarchical network model as it per tains to the campus network.

2.0

Cisco BCMSN 3.0: Campus Networks 241672_ENG

Cisco BCMSN 3.0: Defining Vir tual Local Area Networks (VLANS) 242001_ENG

Cisco BCMSN 3.0: Implementing Trunks and the Virtual Trunking Protocol (VTP) 242011_ENG

Cisco BCMSN 3.0: Implementing Spanning Tree 242024_ENG

Cisco BCMSN 3.0: Implementing Inter-VLAN Routing 242043_ENG

Cisco BCMSN 3.0: Implementing High Availability In a Campus Environment 242057_ENG

Cisco BCMSN 3.0: Wireless LANs 242069_ENG

Cisco BCMSN 3.0: Configuring and Implementing WLANs 242079_ENG

Cisco BCMSN 3.0: Configuring Campus Switches to Support Voice 242091_ENG

Cisco BCMSN 3.0: Mitigating Service Loss and Data Theft 242099_ENG

10-150-173 Cisco BSCI: Building Scalable Cisco Internetworks

This course will enable you to describe the converged network

requirements of various network and networked applications w ithin the C isco network architectures.

2.0

Cisco BSCI 3.0: Network Requirements 244253_ENG

Cisco BSCI 3.0: Configuring EIGRP 244371_ENG

Cisco BSCI 3.0: EIGRP Options, Authentication, and Issues 244381_ENG

Cisco BSCI 3.0: Configuring Simple Elements of OSPF 244382_ENG

Cisco BSCI 3.0: Tuning OSPF Configurations 244639_ENG

Cisco BSCI 3.0: Configuring Advanced Elements of OSPF 244383_ENG

Cisco BSCI 3.0: The IS-IS Protocol 244384_ENG

Cisco BSCI 3.0: Manipulating Routing Update s 244385_ENG

Cisco BSCI 3.0: Tuning BGP Implementations 244832_ENG

Cisco BSCI 3.0: Implementing Multicast 244387_ENG

Cisco BSCI 3.0: Implementing IPv6 244388_ENG
































Cisco BSCI 3.0: BGP for Enterprise ISP Connectivity 244386_ENG

10-150-174 Cisco ISCW: Implementing Secure Converged Wide Area Networks

In th is course students will learn to recognize Cisco architectural framework models and network requirements, and how remote connections are established.

2.0

Cisco ISCW 1.0: Network Connectivity 245204_ENG

Cisco ISCW 1.0: Configuring the CPE and Verifying Broadband ADSL 245217_ENG

Cisco ISCW 1.0: Frame Mode MPLS Implementation 245226_ENG

Cisco ISCW 1.0: IPSec VPNs 245239_ENG

Cisco ISCW 1.0: IPSec VPN Configuration 245250_ENG

Cisco ISCW 1.0: Configuring C isco Easy VPN 245263_ENG

Cisco ISCW 1.0: Mitigating Network Attacks and Disabling Unused Services 245272_ENG

Cisco ISCW 1.0: Securing Routers, Administrative Access, and Access Lists 245543_ENG

Cisco ISCW 1.0: IOS Firewalls and IOS IPS 245566_ENG

Cisco ISCW 1.0: Securing Management Features and AAA 245554_ENG

10-150-175 Cisco ONT: Optimizing Converged Cisco Networks

In th is course students will learn to recognize the converged network requirements within the Cisco conceptual network models, the basic principles of VoIP networks and conversion to them, call control mechanisms, and how voice is d igitized for data transpor t.

1.0

Cisco ONT 1.0: Network Requirements and Introduction to VoIP 246137_ENG

Cisco ONT 1.0: Suppor ting VoIP 246147_ENG

Cisco ONT 1.0: IP QoS and its Implementation 246156_ENG

Cisco ONT 1.0: Classification and Marking 246166_ENG

Cisco ONT 1.0: Queuing 246175_ENG

Cisco ONT 1.0: TCP and QoS Traffic Management and Mechanisms 246184_ENG

Cisco ONT 1.0: AutoQoS 246231_ENG

Cisco ONT 1.0: Wireless Implementations 246334_ENG

CBTS Online Certificates

CBTS Sales Account Management Online Certificate

10-104-196 CBTS Sales Team Management 1 credit

10-104-197 CBTS Strategic Account Sales Service 2 credit

10-104-194 CBTS Managing a Customer Focused Dept 1 credit

10-104-193 CBTS Consulting with the External Client 1 credit

10-104-133 CBTS Territorial Account Sales Skills 2 credit

7 credits

CBTS MS Office 2007 Online Certificate

10-103-030 Beginning Word 2007 1 credit






















10-103-033 Advanced Word 2007 1 credit

10-103-021 Beginning Excel 2007 1 credit

10-103-022 Advanced Excel 2007 1 credit

10-103-041 Access 2007 1 credit

10-103-042 PowerPoint, Publisher & Visio 1 credit

10-103-043 Outlook 2007 1 credit

7 credits

CBTS Microsoft Office 2003 Online Certificate

10-103-005 Office 2003 Beginning 3 credit

or 10-103-001 Word 2003 Beginning 1 credit

and 10-103-003 Excel 2003 Beginning 1 credit

and 10-103-002 Access 2003 Beginning 1 credit

and 10-103-007 PowerPoint 2003 1 credit

10-103-013 Office 2003 Advanced 3 credits

or 10-103-015 Word 2003 Advanced 1 credit

and 10-103-012 Excel 2003 Advanced 1 credit

and 10-103-011 Access 2003 Advanced 1 credit

10-103-006 Outlook 2003 1 credit

10-103-004 FrontPage 2003 2 credits

10-103-008 Publisher 2003 1 credit

10 or 11 credits

CBTS Business Management Online Certificate

10-101-200 Accounting 2 credits

10-102-106 Business Law 2 credits

10-102-112 Finance for Non-Financial Managers 1 credit

10-104-110 Developing Marketing Strategy 2 credit

10-196-102 Organizational Behavior 2 credits

10-196-103A Management Par t 1 2 credits

10-196-103B Management Par t 2 1 credit

10-196-106 Leading for Business Results 1 credit

10-102-132 Business Interpersonal Communication Skills 2 credits

15 Credits