CCSP Program overview

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The program is designed for…

• Public Cloud Service Provider

• Hosting Provider

• Managed Service Provider

• Outsourcing Provider

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CCSP partners get access to…

• Program subscriptions: Participation & enablement

– Infrastructure & image set up and creation

• Partner infrastructure software subscriptions

– Cloud management and operation

• Subscriptions end customers` use

– Deployment to CCSP external customers

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Subscriptions & products The cloud infrastructure portfolio includes:

• Red Hat® CloudForms

• Red Hat OpenStack

• Red Hat Satellite/ Red Hat Update Infrastructure (RHUI)

• Red Hat Enterprise Virtualization (RHEV)

Products for virtual guests like:

• Red Hat Enterprise Linux® (RHEL)

• RHEL Add Ons

• Red Hat JBoss®

• Red Hat OpenShift

• RHEL for SAP HANA®

• RHEL for SAP Applications

• Red Hat Gluster Storage / Red Hat Ceph Storage

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Full- / Diagnostic Support

Product

Support Model

Partner Support Responsibilities

Red Hat Support Responsibilities

Full Support

End user point of contact

Document the issue

Research any known or similar issues

Can escalate to Red Hat at any point

Installation

Usage

Configuration

Bug reports (dependent on product life cycle)

Bug fixes

Red Hat extras channel

Diagnostic

Support

End user point of contact

Document the issue

Research any known or similar issues

Installation

Usage

Configuration

Diagnosis

Bug reports (dependent on product life cycle)

Bug fixes

Red Hat extras channel

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The flexible price model

• Price structuring as required with the Pay-as-you-go Modell

• Premium (24x7) Red Hat support for all program & infrastructur CCSP products

• Separate support- or price model offering for end customers` use subscriptions

• Diagnostic- or Full Support

• Dedicated or Multi-Tenant price

• Free usage of the Red Hat system management solutions:

• Red Hat Update Infrastructure (RHUI)

• Red Hat Satellite Server

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Dedicated / Multi-tenant

Dedicated physical Dedicated virtual Multi-tenant virtual

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Your advantages with the CCSP program

• You can offer Red Hat solutions in the Cloud or as management service in a „compliant“ way

• You get the ideal platform as well as content for IaaS, PaaS and SaaS Solutions

• Support through Red Hat Global Support Services

• Thousands of certified Applications such as e.g. SAP HANA

• Long product life cycle –> long time support

• You can show/publish your expertise as Red Hat Certified Cloud & Service Provider

• Optional Red Hat Professional Services for an easier entry

• Sales- and marketing support

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Your CCSP advantages

• Base for all cloud options (IaaS, SaaS, PaaS)

• Flexible price options for a dynamic market

• No up-front costs & no minimum turnover

• certifications optional (RHEL) or mandatory depending on product offering -> easy start with RHEL

• Management via Satellite free of charge (only for the addressed instances arise costs -> Smart Management)

• Mature & reliable products

• Partnership advantages (see partner guide)

• Internal Use Option

• Also existing Red Hat customer have access via Cloud Access

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Your program advantages You have access to… • The Red Hat Connect Partner Portal • Marketing Development Funds MDF (Only Premier Partner) and press support • Red Hat marketing-, collateral and demand generation campaigns • The Red Hat CCSP Logo • NFR subscriptions for demo- and test purposes • The Red Hat knowledgebase (reference architectures, data sheets, product documentation, …) via the

customer portal • The Online Partner Enablement Network (OPEN) für technical trainings and eLabs • Technical and sales seminars for partners • Web-based product trainings • Red Hat Global Support Services Furthermore: • Listing in the Red Hat certification catalog and the Red Hat partner locator • Authorisation to buy via CCSP distribution • Discount on Red Hat trainings and examen (ABP 10% / PBP 20%) • Authorisation to participate on Red Hat cloud access program

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Additional Red Hat Cloud Access / bring your own subscriptions (BYOS)

• Customers can use their existing subscriptions on the partners cloud service/environment

http://www.redhat.com/en/technologies/cloud-computing/cloud-access

• Additional terms & conditions are required from the CCSP partner

• Red Hat will continue to provide support as usual to the customer for the standard subscriptions (BYOS)

Internal Use

• Same pricing

• Same reporting

• Max. 50% of the total subscriptions can be reported

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BYOS Requirements

For the CCSP Provider:

• Delivery of tools, methods and documentation to import the images

• Responsible for the support of the tools whithin the import process

• Monthly report to AVNET

• End customer pays for the subscription to Red Hat (usually already done) and for the service to the provider

• Participation on TSANET (https://www.tsanet.org/) Multi vendor problem solutions

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BYOS Requirements

For the end customer

– Needs to register via:

http://www.redhat.com/solutions/cloud/access/

• Fill in the self-service form through a click on „enroll now“ on every product page

• Only if there are unused subscriptions which can be migrated to the cloud

• Terms und ownership remain unchanged between Red Hat and the end customer

• The end customer is responsible for his subscription and provider for the services in the CCSP providers cloud

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Requirements

• Well educated & certified staff with technical and sales skills.

• Product placement

• Diagnostic Model

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Requirements

• Implementation of a metering-, billing- and reporting system.

• High available and scalable designed infrastructure

• Provide access for your customers to Red Hat content, updates & patches

• Note Red Hat enterprise certification https://access.redhat.com/certifications

• Note technical requirements > technical guide

• You are the single point of contact for your customer!

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First Steps

• On-boarding process:

• CCSP information request form,

• CCSP program partner contract

• Red Hat enablement skus at no charge for initial set-up.

• Implementation of a metering-, billing- and reporting system.

• First reporting occurs whithin 45 days.

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Billing/Reporting • The first billing/reporting takes place with the first customer usage of an

instance

• Monthly consume report until 10th (of every month) at the latest

• The usage period starts:

– When the first instance is turned on

– When it has been handed over to the customer

Example:

The customer uses an instance for 61 minutes.

2 hours will be reported to redhat & billed.

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Report example

Monthly until 10th at the latest

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Summary

• Basis for all cloud options (IaaS, SaaS, PaaS)

• Flexible price options for a dynamic market

• No up-front cost & no minimum turnover

• Mature & reliable products

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Further Resources

Red Hat OPEN Training

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Red Hat Learning Subscriptions (RHLS)

365 days access to Red Hat learning material (currently < 50 courses)

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