Embed Size (px)
Citation preview
10/5/2012
1
CCTV Operator
Training
ALVIN S. MATABANG, CSP, PFSO, CST
Corporate Security & Safety Manager
04 October 2012
OBJECTIVES
At the end of four (4) hour training session, the participants are expected to:
1. Identify the item/s or situation that requires close monitoring
2. Describe a common success criteria with CCTV Technology
SCOPE OF DISCUSSION
Part-I CCTV Operation (1-hour)
1. Introduction
2. Common Success Criteria
3. Legal Aspect of CCTV
Part-II Expectation from the CCTV Operators
4. The 5-Ws and 1-R
5. CCTV Operator must have
SCOPE OF DISCUSSION
6. Operator Mastery
7. Ergonomics
Part-III Risk Assessment: (Group Activity)
8. What are the typical threats or risk that
might be identified through CCTV?
Part-IV Technical
9. How to Operate
10. Recording & Basic Trouble Shooting
11. CADELAC Option: Export, Archive,
Testing of the product, Maintenance
SCOPE OF DISCUSSION
12. Test /Demonstration
Part-IV Closing / Summary / Group Picture
Part-I CCTV Operation1. Introduction
Before installing and using CCTV and similar surveillanceequipment, we need to establish the purpose orpurposes for which the intend to use the equipment.
These usually fall into four (4) broad categories:
1. SAFETY: Emergency Management & Building Maintenance
2. SECURITY: Asset Protection & Crime Prevention3. Deterrence4. Crime Investigation
10/5/2012
2
Part-I CCTV Operation2. Common Success Criteria
When CCTV system isinstalled accordingly, thecriteria to determinesuccess is reflected by thefallowing:
1. ROI (return of investment)
2. Responsibility and accountability imposed
3. Purpose of the CCTV system has been met
Part-I CCTV Operation2. Common Success Criteria
Five (5) Common Success Criteria:
1. Prevention of theft and of damage to property2. Identification of intruder3. Improvement in traffic flow4. Deterring an activity5. CCTV will support other Barriers
- Lighting- Physical protection / barriers- Proximity alarms / intruder detection systems- improved site design / threat removal
Part-I CCTV Operation3. Legal Aspect of CCTV
In general, there are no national legislative law related toCCTV in the Philippines (be it PD or RA). But there arelocal ordinances on a local level and by industry (ex.Banking, Critical Infrastructure, etc.)
1. Iloilo City – they have a CCTV Council that regulates and no business permit is issued unless comply with their city ordinance.
2. Ortigas Taguig - similar
Part-II Expectation from the CCTV Operator4. The 5-Ws and 1-R
5-Ws
Who
What
When
Where
Why
1-R
Response of CCTV Operator
Part-II Expectation from the CCTV Operator5. Operator Must Have
Operator: Set of abilities that CCTV Operator must have:Ability to
1. Monitor and Control2. Detect3. Observe4. Recognize and Identify5. Define a problem6. Decide7. Suggest on technical improvement such as speed,
lighting, location, image quality
Part-II Expectation from the CCTV Operator6. Operator Mastery
CCTV Operator: Mastery on
1. Location of each camera2. Types of activities that are commonly
monitors in each camera (business processes)3. Display and Alert function (this is covered on
the PART-III TECHNICAL ASPECT)4. Must know the company Policy & Procedure
to include ToP (Table of Punishment)
10/5/2012
3
Part-II Expectation from the CCTV Operator7. Ergonomics
CAN YOU ANSWER THEM ALL YES?
� Is my work station comfortable?
� Is it easy to get in and out?
� Is my chair having armrests, chair back that supports my lumbar, and adjust so that my upper and lower legs form a right angle?
� Is a foot rest, desk lamp, reachable mouse pad, telephone/radio headset is available if I want?
� Have I receive training about cumulative trauma?
� Do I know the telltale signs of repetitive stress and other workplace injuries?
Ris
k L
ike
liho
od
Hig
h 3 5 6
Me
diu
m
2 4 5
Lo
w1
No CCTV
Intervention
2 3
Minimal Moderate Severe
Consequence Rating
At this stage you need to ask the questions:
1.What is the realistic likelihood of the activity highlighted happening? This can be referenced as: Low – Medium – High
2.What would be the consequences if the activity was not monitored and/or
recorded? This can be referenced as: Minimal – Moderate – Severe
Part-III Risk Assessment8. Typical Threats Identify Through CCTV
Part-III Risk Assessment8. Typical Threats Identify Through CCTV
SIMPLE SECURITY RISK THREAT ASSESSMENT
DateName of
Target/Place
Apparent
Motive
Method or
Mode
Risk
Likelihood
Consequence
of Rating
Controls/
Recommendation
01
Sep
2012
BSP (Bangko
Sentral ng
Pilipinas)
TheftIntrusion/
Robbery5 6
CCTV can enhance
security measures
and will help deter
possible attack.
04
Oct
2012
Resident/
Unit-101
Akyat Bahay
[Theft]
Organized
crime/
employed
as
househelp
6 6
CCTV will form as
deterrent and if
spotted on the spot
can use to provide
evidence of crime.
Part-III Risk Assessment8. Typical Threats Identify Through CCTV
Exercises: (15-minutes)
1. Class is introduce to 5-Whys of QC Tools & Techniques to solve problems.
EXERCISE PROPER:
STEP-1: Write all answers on the a Manila Paper or White Board)
STEP-2: Trainees define the word CASE. Whys is it considered a threat or risk? What would he/she do if they saw such activity? Your action taken. Describe situation, the people involve etc.
Part-IV Technical9. How To Operate
Part-IV Technical10. Recording & Basic Trouble Shooting
10/5/2012
4
Part-IV Technical11. CADELAC Option: Export, Archive, Testing of the product, and
Maintenance
CCTV Sample FormsGeneric Sample
CCTV Sample FormsGeneric Sample
CCTV Sample FormsGeneric Sample
Part-IV Technical12. Test Demonstration
1. What are the two types of CCTV System and Cameras? (outdoor/indoor cameras & digital/analog CCTV system)
2. Is there a law that governs the use of CCTV in the Philippines? What about your present workplace?(nationwide there is none, but locally there are municipal ordinance and by industry there is, and at my present workplace its none.)
3. What is the most important single document that you must have inside your control room? (the CCTV Code of Practice or CCTV Security Manual)
4. Which government agency regulates the CCTV operators?(CCTV Operator is a security job by profession, and therefore it is covered by RA 5487, it is PNP-SOSIA)
5. How would you know if the CCTV camera will be admissible to court as evidence? (CCTV video is produce upon request by use of court order and its integrity must not be compromise.)
Part-V Closing/Summary/Group Picture
This end our discussion…
Any Questions ???
