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Catholic Charities USA Code of Ethics: Staff/Volunteer/Agency
Relationships
Presenter: Ken Flanagan, Ph.D.
Code of Conduct for the Webinar/Conference Call
1. Please place your phone on Mute2. Do not place this session on Hold3. To make a comment or raise a question,
please use your hand held receiver/do not use speaker phone.
(7) Research
Responsibilities
(6) Resource
Development/Funding
Responsibilities
(5) Social
Responsibilities
(4) Staff/Volunteer/
Agency Responsibilities
(3) CEO/
Management Team
Responsibilities
(2) Board and
Governance Responsibilities
(1) Responsibilities
to Clients
Areas of Organizational
Ethical Responsibility
Ethical Standards
General Comments
Key section Importance of Supervision Behavioral statements Effort to promote Best Practices Consistent with accreditation
organizations Recognizing challenges for smaller
agencies Mission focus Current economic conditions impacting
practice
Overview of Standard Four
8 sections
45 subsets
Key values: respect openness & transparency
accountability mutuality
Review of Standard Four
4.01 Non-discrimination
4.02 Supervision 1.Boundary definition (dual
relationships) 2. Vicarious liability 3. Evaluation 4.Mission integration 5.Conflicts of Interests
Supervisory Relationships
The relationship between the supervisor and staff must be professionally defined and determined
The relationship between the supervisor and senior management must be accountable and transparent
Standard Four
4.03 Responsibility of the Supervisor to Administration
4.04 Mutuality
4.05 Staff responsibility to the Organization1. Support the mission 2.Continuous Quality Improvement 3. Deal with potential conflicts
Conflicts: What to Do
Identify- the conflict in ethical terms, is this a conflict of values, rights and responsibilities?
Question- what values, biases or preferences do you have in the situation that are creating conflict?
Consult- with supervisor
Standard Four
4.06 Relationships with Colleagues that display respect and promote a collaborative model
1. Appropriate boundary relationships2. Service/therapeutic process3. Private practice issue4. Impaired worker issues
Standard Four
4.07 Team Relationships
1. Role definition2. Decision-making process
Standard Four
4.08 Volunteers1. Support the mission2. Define roles3. Define responsibilities4. Define supervision5. Screening process/background checks6. Recognition7. No preferential treatment/time frame for former clients
Closing comments
Standards and behavioral expectations are meant to promote best practices within Catholic Charities organizations and create centers of excellence for service delivery
Consistent with a Servant Leadership approach to management and client services
Openness to “disruptive innovations” with regards to service delivery- new ways to provide services, being consistent with our values and mission
Reflection Questions
After reading these standards, what behaviors and/or attitudes do I feel I need to change or improve upon in order to respond to the standards?
What do the terms openness and transparency mean to me and how do they reflect upon my current behaviors at work?
How would clients of our agency benefit by approaching them through the behaviors that the standards promote?
Questions/Comments
Thank you for your Participation!
Save the Dates for Future Webinars related to the Code of Ethics, held from 3-4pm Eastern Standard Time:
August 20thAugust 20th --- Social Responsibility (Facilitator: Fr. Ragan Schriver)
For more information, please contact Bob Colbert at 703-236-6203.
CEU Credit
Participants can obtain CEU credit for their participation in the Code Webinar Series.
For more information, contact Bob Colbert at [email protected]
Credit through --- The Catholic University of America’s National Catholic School of Social WorkFee: $15 per participant