OK

EUR

Tagesabschluss

Storno Gutschrift

Favoriten

Trinkgeld

Belegwiederh.

08:41

5 00Betrag

Karte bitte oder wählen

Functional description

Changing the paper roll

CCV Mobile Premium

Quick operation guide

OK

Correction key

Confirmation key

Chip card reader

Cancel key

Magnetic strip reader

Payment

EUR

End of day

Reversal Refund

Favourites

Tip

Receipt copy

Function fields

Charging tray

Thermal printer paper compartment

Contactless reader active

2 ABC DEF

GHI JKL MNO

PQRS TUV WXYZ

3

4

7 8

5

OK

6

9

- 0 +

STOP CORR

1

Contactless cardTip(reading field)

Pull release forward then flip the cover back. The cover will spring open.

Remove the centre sleeve of the old paper roll. Clear the roll compartment of any dust and paper debris.

Insert the new thermal paper roll as shown in the illustration. Unroll the end of the paper 5 cm past the tear-off edge and hold firmly.

Close the paper compartment. The lock must click shut audibly!

1

MENU

08:41 WLAN (Wi-Fi)

Mobile network (GPRS)

Please enter amount:Colour touchscreen

2

Exchanging the terminal

Old terminal: Closeout

New terminal: connect charging tray to the power supply Charge battery Initialisation Diagnostics

7

6

Send receipts from non-transmitted offline payments to the following fax number:

+49 (0)69 6630-5615

The battery symbol displays the charged state in several stages.1

Battery full: battery empty:to Battery is being charged:

WLAN

GPRS

Terminal

Connection diagram

Charging tray

Terminal

OK

Payment

EUR

End of day

Reversal Refund

Favourites

Tip

Receipt copy

08:411

Power

Charging tray

Please enter amount:

Please enter amount:

Purchase

Cards with chip must in principle be authorised on this terminal via the chip. In the case of a reading error, the terminal will automatically prompt you to retrieve the data by swiping the magnetic strip reader, provided the bank has enabled the card for this.

In the case of credit cards with chip the decision is first made during the booking as to whether the customer confirms the payment with signature or PIN.

3

Blue: entries to be made by the customer.

Depending on the card being used, it is possible that additional inputs are expected by the terminal. Hence an application selection (e.g. between giro card and Maestro) or switching to another language can be prompted. Indicate possible messages in the display to the customer.

OK

Key

Purchase - via chip with PIN

Enter amount

Do not remove card until prompted!

EnterPIN

Insert cardOK

Key

Purchase - via chip with signature

Enter amount

Do not remove card until prompted!

Customer signs the trader receipt

Insert cardOK

Key

Customer signs the trader receipt

Purchase - via magnetic strip with signature

Enter amount

Swipe cardOK

Key

Several card functions can be lodged on one physical card. Thus it is, for example, that with many giro cards, a Visa or Mastercard function is also lodged.

The customer can activate the selection before the card is read (inserted / held in front) by pressing the "select" field on the left in the display. After the card is read they can then select a card function. All of the lodged card functions are not always supported. This is to be borne in mind depending on your acceptance contract.

select

a

Field

4

Reversal / Refund / Tip

The factory setting for the cashier PIN is: 11 11 118

The factory setting for the manager PIN is: 22 22 22 Please change the PIN numbers.

You can also call up all functions via the favourites list which is accessed by pressing the

field   The functions displayed (symbols) are dependent on the functional scope of your

terminal. It is therefore possible that, deviating from these instructions, you will have to

scroll (several times) using the field   to reach the desired function.

Reversal

Enter cashierPIN

Enter TA no. from purchase receipt

Read card - remove when prompted

OK

KeyOK

KeyField

A reversal is only possible when no closeout has taken place at the terminal since the booking and no clearing has taken place by the card issuing bank (authorisation centre). Clearing is normally carried out shortly after midnight, local time.

Display prompts the appropriate entry method (chip or magnetic strip reader).

The TA no. from the last booking is given. It can be cleared by back spacing using the "CORR" key.

Enter managerPIN

Refund

Enter amount

Do not remove card until prompted!

Insert cardOK

KeyOK

KeyField

Enter TA no. from purchase receipt

Tip

Enter amount of tip

OK

KeyOK

KeyField

OK

Key

5

Contactless

OK

KeyEnter amount

The current limit is € 25.00.

Purchase - below limit

Receipt printouts (optional)

Hold card in front of display

(optional)

OK

Key

Purchase - over limit with PIN

EnterPIN

Enter amount

Hold card in front of display

OK

Key

Purchase - over limit with signature

Enter amount

Customer signs the trader receipt

Hold card in front of display

OK

KeyOK

Key Hold card in front of display

Reversal

Enter TA no. from purchase receipt

Enter cashierPIN

Field

OK

KeyOK

Key Hold card in front of display

Field

Refund

Enter amount

Enter manager PIN

The configuration of the card can demand that it is additionally inserted into the terminal.

Records

6

Field

Last printout / duplicate copy

Enter cashierPIN

OK

Key The last printout is printed out once more as duplicate.

Field

Field

Total sales is a printed statement of the transactions since the last closeout. It is purely informative and is not a substitute for the end of day statement!

Total sales (all receipts)

Total sales statement is displayed

Enter cashierPIN

OK

KeyField Field

Field

Field

FieldField

Subtotal is a printed statement of the transactions since the last subtotal or closeout (cashier shift statement).

Subtotal

Subtotal statement is displayed

Kassierer-PINeingeben OK

KeyField

The end of day closeout should be performed once daily. Please note that it will no longer be possible to reverse a previously made payment after the closeout!

End of day / closeout

Field FieldEnter cashierPIN

OK

Key

Key

4 seconds

STOP

7

System functions

Switch the terminal on

Wait until the display prompts you to enter a payment amount.

Switch the terminal off

Wait until the terminal has switched itself off. (Display will go dark)

The extended diagnostics has two functions:

1. To test the electronic connection to the network server.

2. To synchronise data between the terminal and the network server, e.g. change from summer to winter time.

Extended diagnostics

Field Field Field Enter cashier PIN

OK

Key

Field

Initialisation logs the terminal on to the network server.

Initialisation

Field Field EnterCashierPIN

OK

Key

Key

4 seconds

STOP

FieldMENU

FieldMENU

8

Change cashier PIN

Change manager PIN

Field

Field

Enter cashierPIN

Enter manager PIN

Enter cashierPIN

Enter manager PIN

OK

Key

OK

Key

Cashier PIN

Field

Manager-PIN

FieldField

Field

OK

Key

Enter newcashier PIN

Re-enter new cashier PIN OK

KeyOK

Key Key

STOP

Back to main menu

Key

STOP

Back to main menu

Enter new manager PIN

Re-enter new manager PIN

The factory setting for the manager PIN is: 22 22 22

Because the manager PIN can also be used as the cashier PIN, it must be changed from the factory setting at least once even if it remains otherwise unused.

OK

KeyOK

KeyOK

Key

System functions

Terminal PIN numbers

Field

Terminal PIN numbers

Field

System

Field

System

Field

Administration

Field

Administration

Field

The factory setting for the cashier PIN is: 11 11 11

The PIN should be changed every 90 days for security reasons!

Should a field not be displayed in the menu, scroll the field   further through the list.

9

Card-related error messages come from the authorisation system for the card being used.Only the institute that has issued the card can substantiate the accuracy of the message.

If a transaction is declined, always check the additional text provided by the card issuer.This may contain important information on how to proceed.

Next stepsMessage

Payment not possible

Invalid card

Incorrect PIN

Ask customer to use an alternative payment method.

Ask customer to use an alternative payment method.

Ask customer to check PIN, then start transaction again.

Card declined

PIN entered incorrectly too many times

Transaction declined

Reversal not possible

System error

Transaction not possible

Ask customer to use an alternative payment method.

Customer needs to contact his/her financial institution to arrange for the card to be unlocked.

Please check printout for clarifying message from authorising system.

Check the input data, then start transaction again.

Please check printout for clarifying message, otherwise call B+S Hotline.

Card cannot be processed at the moment. Please try again later. Repeat the process later if necessary.

System messages

Please check printout for clarifying message, otherwise call B+S Hotline.

Please check printout for clarifying message from authorising system.

10

Security

Checklist for merchant at POS

Always compare the signature on the receipt with the one on the card.

Please check the validity period of the card with the embossed dates. If only one date is given, this represents the date of expiry.

Use the UV security features on credit cards: if no UV security features are visible under UV light, it is highly probable that the card is a fake.

Always ask the customer to check the amount or at least do this yourself to identify any keypad input error before the card payment goes through.

Ensure that your customers are able to concentrate on entering their PIN correctly and without anyone else seeing.

Take all reasonable steps to avoid retaining receipts or card details. Dispose of old receipts in such a way that the data on them can not come into the possession of third parties.

Outside hours of business, store your terminal in a safe place.

Do not allow unauthorised persons to have access to the terminal.

If you suspect that the terminal may have been tampered with, please report this immediately to the police and to B+S.

Ensure that that you keep the merchant copy of the receipt for all card transactions (purchase, reversal, refund). This is the only record containing important data for any subsequent charges or for identifying the cardholder.

For additional information about security, please visit our website:www.bs-card-service.com

11

B+S terminal security seal

Safe use of equipment

Your terminal actually constitutes an element within the „money cycle“ and should therefore be handled with as much care as a €500 note.

Criminals are constantly attempting to open POS terminals in order to gain access to card details and the personal identification numbers (PINs) of cardholders.

We can confirm that all B+S Card Service terminals comply with the current guidelines of the German banking industry (DK). But at B+S, we have gone one step further by including a visual safeguard!

All terminals are supplied with a security seal. This label is located on the side of the terminal, usually spanning the upper and lower sections of the casing. Any unauthorised attempt to open the casing will destroy the seal.

Check your terminal every day and make sure that the security seal is intact.

B+S terminal security seal

Caution! The terminal should only be operated with its original power supply unit. Any att-empt to open the terminal housing will cause the integrated electronics to be de-stroyed and all sales data to be deleted.

Technische Änderungen vorbehalten© Das Urheberrecht an den Texten und Bildern liegt bei der B+S Card Service GmbHVervielfältigungen sind nur nach schriftlicher Genehmigung durch die B+S Card Service GmbH statthaft

B+S Card Service GmbHLyoner Straße 960528 Frankfurt am MainTelefon: +49 (0)69 6630-50Fax: +49 (0)69 6630-5211Info@bs-card-service.comwww.bs-card-service.com

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QuestionsHelp

Authorisation service

B+S Card Service +49 (0)69 6630-5555

Important telephone numbers

B+S Card Service

Customer service

+49 (0)69 6630-5310

Your terminal ID

Always quote this number

B+S Card Service GmbH Lyoner Strasse 9 60528 Frankfurt am Main Telephone: +49 (0)69 6630 50 Fax: +49 (0)69 6630 5211 Info@bs-card-service.com www.bs-card-service.com

Subject to technical changes © All texts and images copyright B+S Card Service GmbH No part of this document may be reproduced without the express written approval of B+S Card Service GmbH.