COURTNEY D. HILL Stamford, CT (678) 662-2721 CDHILL14@GMAIL.COM

PROFESSIONAL EXPERIENCE

GE CAPITAL, EXPERIENCE COMMERCIAL LEADERSHIP PROGRAM (ECLP) December 2012- Present

ECLP is GE's premier, world-class, leadership development program created by CEO Jeff Immelt. This 2-yr rotational program is designed to accelerate commercial talent by offering high-impact assignments designed to build sales, marketing, strategy and leadership skills.

GE Capital HQ, Global Access GE Manager (Oct 2014) • Manage & develop content for the Access GE portal, a comprehensive one-stop-shop for GE customer to review best practices,

expertise, insights and third-party perspectives. • Manage executive roundtables, allowing open dialogue between key customers, subject matter experts and commercial teams to

discuss GE expertise in topics of interest to the customers. • Executed Access GE Portal audit and developed new 2015 Access GE content strategy. • Manage budget, North American Commercial and Lending calendar and agency relationships.

GE Capital Americas (GECA) HQ, Marketing Activation Manager (Feb 2014) • Designed/implemented activation training for GECA platforms; including annual strategic marketing plan development, leveraging

CRM capabilities to increasing coverage, prospecting & funding. • ~25% decrease in campaign launch time through process mapping & GECA strategic brief creation. • Executed audit & designed GECA Web Lead Process which proactively identifies existing customers, and expedites & improves

accuracy of routing. Designed GECA customer nurture process.

Corporate Finance (CF), Strategic Marketing Manager (June 2013) • Executed launch/implementation of automotive vertical with a 2014 $100MM goal. Identified & developed priority accounts,

deployment strategy, strike zone, sub-sectors & vertical training tools. • Conducted Forestry industry analysis for equipment & lending portfolio to understand servable market, identify targets in key sub-

sectors & deployment strategy; resulting in CF’s Forestry Vertical launch. • Identified opportunity size and target markets for 501(c)3 lending product by partnering w/ senior risk, legal and commercial leaders;

resulting in the re-launch of 501(c)3 lending product.

Retail Finance Consumer Credit (RF), Sales Force Effectiveness Manager (Dec 2012) • Executed gap analysis across RF sales roles. Presented analysis & recommendations to align senior leadership's vision to role

performance and expectations. Consolidated best practices and developed implementation process.

GE Special Projects • Selected to execute SWAT analysis around value creation for Crotonville, GE’s executive leadership institute. Analysis included: ROI

Calculator development and pilot, a GE global marketing collaboration gap analysis and plan development; and technology research/implementation of a new master database.

• Selected as lead of ECLP Diversity Recruiting & Onboarding Committees. Created a streamlined global recruiting to onboarding process, including new talent courting, tracking and buddy program, Global Look Book & Handbook, global best practice and feedback collection.

• Select as a project lead for GE Capital Talent Development Initiative & Millennial Retention Analysis & Strategy Development

WELLS FARGO, Atlanta, GA SBA Banker (Small Business Administration) Southeast Region December 2010 – December 2012 • Ranked #1 SBA Banker on the East Coast and in the top 5% in the company. Average over 200% of annual goal. Work with executive

management to develop go-to-market strategies to increase region wide loan volume and exposure. Ranked #1 in the market for loan submission volume and closed loans.

• Top unit producer in the SE Region, which directly contributes to Wells Fargo Bank’s current ranking as #1 in Georgia, #2 in Alabama, #3 in Tennessee for SBA Lending in units closed nationally. Originate various types of loans including: commercial real estate, business acquisitions, business expansions, start-up, working capital, debt refinance and equipment loans.

• Perform due diligence and provide recommendations to loan applicants by evaluating business performance through financial statement analysis, tax return analysis, cash flows analysis, company trends, and margins. Analyze business plans (marketing strategy, management, and demographic research), projections, and assumptions for relevance, accuracy, and viability to make recommendations to and partner with underwriting and closing departments to successfully close loans. Utilize advanced problem solving still to ensure both client requirements and banking requirements are met. Make recommendations and set pricing and terms.

• Primary client facing source, creating seamless communication and positioning between customer and Wells Fargo. Manage, maintain and simplify SBA processes, complex concepts, client expectations and work stream to ensure positive client experience between all internal partners. Perfect customer service scores in 2011.

• Independently train, advise, and maintain customer relationships for over 8000 employees including Business Bankers, Retail Personal Bankers, Business Specialists, Customer Support, Professional Groups, Business Development Officers, and acquired clientele around SBA loan production between $50-$300K (and $50K- $5MM in TN) in transaction size for the new Southeast Region (GA, AL, TN, MS, FL and LA). Developed region wide reporting system.

• Proven ability to create and maintain cross-departmental and center of influence partnerships to increase exposure to Wells Fargo SBA Lending Program. Provide and refer cross-sell opportunities for business bankers and other partners within Wells Fargo.

• Develop marketing strategy, training program and regional communications for new market. Communicate and present teammate engagement and performance to groups ranging from executive level management to retail personal bankers.

COURTNEY D. HILL Page 2

Branch Manager April 2010 – December 2010 • Proven ability to build and lead sales efforts with an aggressive drive for results: Assumed responsibility of under-performing store.

Moved store to #1 ranking in the market within the 1st quarter of management and maintained ranking.

• Maintained and increased sales goals through pre and post-merger. Responsible for training staff on all required regulation, policy,

technology and operations changes throughout transition from Wachovia and Wells Fargo.

• Exceeded metrics in the critical categories: cross-sell products, profit proxy, checking account acquisition and perfect customer

service scores for 2010. • Developed and administered budgets, business development goals and objectives, customer retention goals, staffing models,

schedules, and performance standards of a retail banking store consisting of five tellers, one service manager, two personal bankers, and one private banker.

Licensed Financial Specialist, Officer October 2006-April 2010 • Ranked in top 3% of market for account acquisition, client cross-sell solutions and residential and small business loan production

since Q4 of 2008. Averaged 65 account acquisitions monthly to exceed annual goal of $9 million in new deposits.

• Ranked within the top 5 people in Wells Fargo for origination and closed Home Equity Mortgage Loans and one of six people within

the Cobb County Market to exceed every category of the Executive Standards Report.

W.W. GRAINGER, Alpharetta, GA June 2004 – November 2006

Account Relationship Manager

• Managed and retained a portfolio of 725 customers. Renewed relationships with mid-level companies and identified and address sales

needs and opportunities within Grainger. Increased sales by 25%; sales portfolio performed in the top 1% nationally.

• Responsibilities included growing sales revenue through development of target account packages, expansion of product category

sales, and customer penetration.

• Based on performance, was selected to work on independent project that led to the successful acquisition of new business from

Atlanta-based cliental generating over $100K in additional revenue.

• Team lead for SAP implementation, training and support.

THE ACTIVITY CENTER - Atlanta, GA December 2000 – December 2003 Program Director/ Outside Sales Representative

• Oversaw daily operations of center. The company provides educational programs in cheerleading and dance to community youth.

• Acquired new business through outside sales from centers in the Greater Atlanta Area. Responsible for program implementation and

management of accounts.

• Managed staff of coaches and sales representatives. Responsibilities included recruiting, training, and evaluating performance.

• Created marketing materials and strategy to boost student enrollment.

CNN - Atlanta, GA February 2004-June 2004 Interactive Marketing, Intern • Produce online marketing plans for CNN.com and primetime shows on site, i.e. Sarah Jessica Parker on Larry King Live.

Research, develop and implement new online promotions to boost site traffic. • Conduct research and analysis of competitive data and develop strategies for improving Member Services Website. • Create and promote online forum targeted to colleges nationwide. Generate publicity for America Votes 2004 campaign.

SIEMENS ENERGY AND AUTOMATION - Alpharetta, GA June 2002-August 2002 Marketing Manager, Intern • Partnered with team at corporate headquarters in Germany to create marketing program for the Information Plant Solutions (ITPS)

Division in order to launch new service. • Implemented “cold calling” initiative to promote ITPS services to more than 200 prospective clients. • Coordinated and implemented national tradeshow marketing program which included designing, distributing marketing materials and

creating design for display booth and internet marketing. • Managed monthly internal e-newsletter to promote ITPS marketing program to corporate staff.

KRAFT FOODS - Tampa, FL June 2001-August 2001 Sales Representative, Intern • Partnered with corporate management team regarding strategies for Kraft product sales promotions. • Evaluated and redesigned space for effective product placement focusing on over 500 products and 30 grocery stores in an effort to

boost sales. Implemented sales protocol program for Winn Dixie management staff.

EDUCATION

J. MACK ROBINSON COLLEGE OF BUSINESS – Georgia State University, Atlanta, GA August 2009

Professional Master in Business Administration Concentration: International Business Focus: Finance Study Abroad: South Africa, June 2008 (Focus: Business Development)

EMORY UNIVERSITY, Atlanta, GA May 2004 Bachelor of Arts in Economics

COMMUNITY AND OTHER LEADERSHIP ACTIVITIES

• Co-Founder, Plant A Seed Foundation – Nonprofit developed to grow leadership skills in teens

• Volunteer – Hands on Atlanta, Habitat for Humanity, Hosea Feed the Hungry, National MBA of Atlanta, Wells Fargo Teamwork

Network

LICENSES & ADDITIONAL SKILLS

• Series 6/63, Insurance License; Notary Public

• Languages: Spanish (Intermediate)

• Proficient in Financial Analysis, Excel, Webstats, Asis, Microsoft Word, PowerPoint, Access, Outlook, SAP

• Classes Attended: Dimensions of Product Selling, Six Sigma Training, FastWorks