Centre for Public Service Innovation

Briefing for Portfolio Committee on Public Service and Administration

20 August 2008

Centre for Public Service Innovation

Briefing for Portfolio Committee on Public Service and Administration

20 August 2008

Presentation Presentation

1. Objectives of presentation2. Mandate 3. Purpose of CPSI 4. CPSI as Government Component5. CPSI approach / model6. Initiatives7. Organisation of work & structure8. Work plan9. Post establishment10. Budget and spending11. Additional requirements12. Conclusion

1. Objectives of this presentation to the Portfolio Committee

1. Objectives of this presentation to the Portfolio Committee Introduction of the organisation as the

first Government ComponentProvide an overview of the CPSI’s:

Mandates and proposed medium term objectives,

Organisational structure & Resource requirements

Engage with the Portfolio Committee on priorities and focus areas, especially regarding sectoral innovation

2. Mandate2. Mandate The CPSI was established (as a Section 21

entity) by the Minister for the Public Service & Administration in 2002 with a mandate to: Provide the Minister with independent, diverse,

and forward-looking research findings and advice on service delivery innovation.

Enhance public service delivery through innovation partnerships and projects.

Create an enabling environment that nurtures, supports and encourages innovation within the Public Sector.

3. Purpose of the CPSI

3. Purpose of the CPSI Vision: Solution-focused developmental public

service Purpose: to entrench a culture and practice of

innovation in the public sector through Researching service delivery challenges and the

development of appropriate innovations Incubating & demonstrating innovation Encouraging & rewarding innovation Leveraging partnerships (Premiers’ offices, sectors,

SOEs, academic, NGO, donor and private sectors) Guide and facilitate collaboration around specific challenges Leverage resources and knowledge Provincial reach (Premiers’ Awards)

4. CPSI as Government Component4. CPSI as Government Component In 2006 the CPSI was de-established as a Section 21 entity and

brought into the DPSA as a sub-programme under SDI (but retaining a separate identity & location).

With the promulgation of the Public Service Amendment Act of 2007, it has now been established as the first Government Component. Therefore: It now has its own Accounting Officer (Executive Director)Requires an operational arrangement (MoU) with the line

department to ensure good governance and simplify corporate services

Funding is ring-fenced within DPSA Vote 8 as separate programme

Mandate is separate from that of the DPSAHas 3 comprehensive sub-programmes

5. The CPSI model/approach5. The CPSI model/approach

Fundamental principles

Partnering with Sectors – Sectors play leading role noting that we are not delivering services – hand over

Demand-driven – innovation with a purpose: respond to identified service delivery challenges

ICT an enabler - Exploit the power of technology in our operations, noting that innovation is both ICT and non-ICT

Originality/newness rather than duplication

Knowledge sharing and learning

5. Model/approach continued

5. Model/approach continued

Equity & inclusiveness - Leverage resources from multiple sources & partners (against preferentiality)

Embracing diversity - Forum of experts around a particular problem/challenge (fully representative: private, ICT, academic, NGO sectors) led by CPSI & relevant sector to interrogate the challenge to explore solution & potential service provider/s to explore funding model for solution to address IP issues

6. Past and current initiatives6. Past and current initiatives Since its establishment the CPSI has introduced

numerous innovations to the Public Service: eGovernment

Batho Pele Gateway Portal now the responsibility of GCIS which presents a single face of government for the citizen.

PITs - Public Internet Terminals – Partnered with SAPO to link Batho Pele Gateway Portal to PITs

General Service Counters (in Thusong Centres) - integrated front-desks at which specially trained officials are able to offer information and services on a range of government services, including those of departments not necessarily present in the Centre. These have become permanent features in Thusong Centres

Mobile technologyTrack and Trace - an 24/7 SMS Notification and

Querying Facility for the Department of Home Affairs, originally to check your marital status, now extended to track the status of you ID Book or Passport application

Dokoza - a cost effective system for data and transaction exchange for medical services - doctors access test results & used as reminder

Mohwiti Technologies’ Access Health, a locally developed solution to improve patient referrals between local clinics and district hospitals

6. Past and current initiatives (cont.)6. Past and current initiatives (cont.)

Awards: Public Sector Innovation Awards since 2003 Knowledge Platforms and Products

Innovation Conference since 2007 Future Watch e.g. Red Tape to Smart Tape Case Studies Innovation Insights Innova CDW Handbook

International Partnerships UNPAN Membership – SADC ORC Committee of Experts in Public Administration (UN) observer

status CAPAM Members All -Africa Public Sector Innovation Awards Technical Advisors

and Secretariat

6. Past and current initiatives (cont.)6. Past and current initiatives (cont.)

7. Organisation of work7. Organisation of work Work is organised around four work-

streams with strong matrix arrangements1. CD: Research & Development2. CD: Solution support & incubation3. D: Enabling environment4. D: Programme Management (internal

Corporate function)

Structure Structure

      

 Programme Management

Office Yvonne van Dyk

Research & DevelopmentPierre Schoonraad

Solution Support & IncubationLindani Mthethwa

Enabling EnvironmentLydia Sebokedi

Executive Director: CPSIThuli Radebe

Personal Assistant

7.1. Research & Development7.1. Research & Development

Purpose: To research & develop sustainable models for innovative service delivery (continuous validity & reliability)Functions: Research/investigate service delivery challenges, needs and possible innovative solutions and models within the public sector Analyse and explore suitability of solutions and models that could inform innovative service delivery (development) and propose M&E approach for implementation Track and record innovative projects in all spheres of government and internationally for knowledge sharing and possible replication Develop & maintain research partnerships and stakeholder management

Posts:1 Chief Director (Vacant) 1 Administrator (Vacant)1 Director 1 DD

7.2 Solution Support & Incubation7.2 Solution Support & Incubation

Purpose: To facilitate the creation, adaptation, piloting and mainstreaming of innovative solutions within the public sectorFunctions: Explore innovative solutions with relevant stakeholders to improve service delivery in the public sector Customise/adapt global and local solutions to address service delivery challenges Build and maintain ICT and non-ICT partnerships with appropriate stakeholders, institutions and experts Provide a platform for the public sector for sharing, demonstrating and incubating innovative solutions to service delivery challenges•Posts:1 Chief Director (Vacant)2 Directors 1 Administrator

7.3 Enabling Environment7.3 Enabling EnvironmentPurpose: To create and sustain an enabling environment which entrenches a culture of innovation in the public sector through innovation platforms & productsFunctions: Establish, maintain and collaborate on local and international innovation learning & knowledge management platforms and products Promote innovation management in partnership with relevant stakeholders Promote awareness on and advocate for the importance of innovation in the public sector•Posts:1 Director 1 DD1 ASD Communications 1 Contract (UNPAN)

7.4 Programme Management7.4 Programme ManagementPurpose: To ensure systematic and effective

programme co-ordination and administrationFunctions: Overall Project management Co-ordinate all project duties related to the Executive Director and the IAP Provide an effective and efficient back office support service (office management) to the CPSI Co-ordinate activities around reporting and information management Posts:1 Director 1 DD (Office Manager) 1 Receptionist (Vacant)

8. Work plan8. Work planProject Output Target

Establishment of Public Sector Innovation Solution Centre

Functional Centre- Including content coordination, funding and partnerships-Databases (Innovators, definitions, projects, etc.)- e-Learning innovation module

January 2009

All Africa Public Sector Innovation Awards

AAPSI Awards Ceremony October 2008

8.Work plan8.Work planProject Output Target

Investigate appropriate solutions to support blind teachers (Education)

Repository of potential Innovative solutions available Test and pilot most appropriate solution for use by blind teachers

November 2008

Investigate mobile solutions for sector policing (BAC & SAPS)

Repository of potential Innovative solutions available for use by sector policing role-playersTest and pilot (in Honeydew-Midrand Corridor) most appropriate solution for use in sector policing

March 2009

Support NACI participation

Brain drainIndicators for innovation

Inputs provided to NACI board for Ministerial advice

Ongoing

8. Work plan8. Work planProject Output Target

Develop and maintain ICT & non-ICT partnerships

GITOC participation & support

Database of partners developed

Ongoing

UNPAN Portal SADC On-line Regional Centre

Continuously updating of UNPAN portal with SADC content

Ongoing

CPSI Innovation Awards Programme

Annual event Nov 2008 (ongoing)

Innovation Framework for the Public Sector

Launch framework Nov 2008

8. Work plan8. Work planProject Output Target

CPSI Conference Annual conference Nov 2008 (ongoing)

Marketing & Communication Programme

Profile CPSIExhibitionsPromotional material

Ongoing

CPSI Publications Write up case studiesInnovation InsightsFourth Future Watch in partnership with NT on Saving Government MoneyInnovation Conference Review

Ongoing

8. Work plan8. Work plan

Project Output Target

All CPSI projects monitored, evaluated & co-ordinated

Overall co-ordination of projectsMonitoring, tracking and adherence to time linesEarly warning systems in placeAll project plans developed and kept updated

Ongoing

Co-ordinate ED duties

ED assisted with overall planning & monitoringOperational & strategic plans developed

Ongoing

8. Work plan8. Work plan

Project Output Target

Back office support service

Programme Office managedSupport staff managedWork flow and resources managedProject information database developedLogistical support provided

Ongoing

Reporting & Information

Progress reports to Minister, Cabinet, National Treasury & ED

Ongoing

9. Establishment9. Establishment

No of Posts

Designation Salary Level

1 Executive Director

15

2 Chief Director 14

5 Director 13

3 Deputy Director

11

1 Assistant Director

10

1 Personal Assistant

7

1 Receptionist 6

2 Administrator 6

No of Posts

Designation Salary Level

1 Chief Director

14

2 Director 13

5 Deputy Director

11

5 Assistant Director

10

1 Administrator 6

Approved:Approved: Additional requirements:

Additional requirements:

10. Budget and spending (July 08)10. Budget and spending (July 08)

Description Total Budget Expenses / Commitment

s

Available Budget

Compensation R3,210,000.00 R1,645,850.00 R1,564,149.00

Goods & services

R5,461,000.00 R1,505,964.00 R3,955,036.00

Machinery & Equipment

- R128,103.00 -R128103.00

Total R8,671,000.00 R3,279,915.00 R5,391,082.00

11. Additional requirements11. Additional requirements

Description Budget

Additional posts R4.6m (annually)

Move to new building (once off expenditure) : •Actual move•Infrastructure•Setting up of offices

R6m

Annual rent R700,000.00 + 10% escalation

12. Conclusion12. Conclusion

Innovation is the catalyst in speeding up service delivery or bridging gaps in the context of strong and complex demands from citizens

Innovation facilitates maximum access to quality services for the vulnerable

Independence ensures a cross-cutting mandate for maximum sectoral impact

CPSI is ideally positioned to provide space for officials to be innovative outside confines of normal work environment

CPSI provides a risk-friendly environment for piloting and testing

Innovation is:

“applied creativity that is contextually relevant”

For us, this means in a public sector and NSI context:

“the process of transforming an idea, generally through R&D, into a new or improved product, service, process or approach which serves the mandate of government and the real needs of

society”

Thank youThank you