Certificate from Faculty Mentor

This is to certify that the Project Report titled Operations and Logistics at Nippon Express is a

bonafide work carried out by Manas Mittal of PGDM (2014-16) Batch of Fortune Institute of

International Business, Delhi as a fulfillment of PGDM Programme.

He has worked under my guidance and satisfactorily completed his project work.

Dr. Nimit Gupta.

Declaration by the Student

I, hereby, declare that the work presented in this report, entitled “Operation and Logistics at

Nippon Express” in fulfillment of the requirements for PGDM Programme, submitted to

Fortune Institute of International Business, Delhi is an authentic record of my own work and

is free from any type of plagiarism, carried out under the supervision of my Faculty Mentor.

I also declare that the work embodied in the present report

(i) is my original work and has not been copied from any source, and

(ii) Has not been submitted for any other Degree or Diploma of any university/Institution.

Manas Mittal

Roll No. 77

Acknowledgement

I feel great pleasure for the completion of this project. At the very outset I would express my

sincere thanks and deep sense of gratitude to personnel who helped me to accomplish this

project successfully.

I take the opportunity to express my deep sense of gratitude to my company mentor

Mr. RAVINDER RATHORE for giving me this privilege of working under him and

completing this study. I would also like to thank Mr. SHREE JEET who helped me during

this project directly and indirectly.

I am thankful to my faculty mentor Dr. NIMIT GUPTA for his guidance and constant

supervision as well as for providing necessary information regarding the project and also for

their support in completing the project.

It is my proud privilege to express my deep sense of appreciation and gratitude to my parents

and family members for their support and cooperation in the course of the project either

directly or indirectly by providing their time and valuable contribution

Manas Mittal

Executive Summary

Logistics industry in India is an industry that has not achieved its much deserved attention or

recognition. It is an area that is ripe with potential and yet the resources are far from complete

utilizations. There is however a huge demand for logistic services in India especially with the

growth of the Indian economy along with the influx of new companies in sectors that was

otherwise unknown. Estimated at a value of $14 billion US dollars this industry is slated for

another 9% to 10% growth in the years to come.

Nippon Express Company, Ltd., was established in 1937 in line with the Nippon Tsu-un

Kaisha Law as a semi-government transportation enterprise. The Company was created by

pooling the assets of Kokusai Tsu-un KK (International Express Co., Ltd.), which

consolidated many of the nation's small-scale rail transport companies, and six other

competitors, with additional funding from the Japanese government. . In 1950, under the

Express Business Act and the Commercial Law Act, the company was relaunched as a private

concern. Since that time, Nippon Express has expanded and developed its business in tandem

with the Japanese economy as a whole.

This study focuses on documenting the chain of operational activities taking place which will

provide an operational guidance and procedures to the employees at various department in

NIPPON EXPRESS.

The project commenced with an initial task to grab the basic knowledge of the company.

After that know the process of import forwarding, custom clearance, documents required and

process of export forwarding.

This manual lists the all the tasks that are essential for their business success, how to do these

tasks, and who is responsible for the tasks.

Most of the information was gathered in face to face interaction with employees and

concerned persons, which helped in getting an insight of the operation procedure of the

company.

I

Table of Contents

S.No Chapter No. Contents Page No.

From - To

1. …………………… Title Page ……………….

2. …………………… Company Certificate ………………..

3. …………………… Faculty Mentor Certificate ………………..

4. …………………… Declaration ……………….

5. …………………… Acknowledgement ………………..

6. …………………… Executive Summary I

7. …………………… Table of Contents / List of

Illustrations

III

8. Chapter-1 Introduction to the Sector/

Company

1-10

9. Chapter-2 Review of Literature 11-12

10 Chapter-3 Project Objectives 13

11 Chapter-4 Project Methodology Adopted 14

12 Chapter-5 Data Analysis & Interpretation /

Description of the Work

Performed

15-29

13 Chapter-6 Findings 30-31

14 Chapter-7 Recommendations 32

15 …………………… References 33

16 ………………….. Annexures

List of Illustrations

Figures

S.No Title of the Figure/Photograph Page No

Tables

III

S.No Title of the Table Page No

Chapter-1

Introduction

Chapter-2

Review of Literature

Chapter-3

Project Objectives

Chapter-4

Project Methodology Adopted

Chapter-5

Data Analysis & Interpretation / Description of

the Work Performed

Chapter-6

Findings

Chapter-7

Recommendations

References

Annexures