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To qualify for the course certi�cate, full programme participants are required to ful�l ALL of the requirements below:- 100% attendance throughout the programme- A pass mark in Module 6’s group project
Certificate in Supervisory Management
Very few people are born to lead. The good news is supervisors and managers who can learn to be fully effective in their job can lead their team members to achieve business results amid fierce competition. Through a practical interactive approach involving case studies, experience sharing, skill practice, group discussions as well as facilitator input, this course sheds light on the key elements required of a competent supervisor and how best to develop team management skills for goal attainment.
Target Participants
This programme is suitable for you, if you:• are a newly appointed supervisor or team leader who needs to lead and develop team capacity• are a supervisor or team leader with supervisory experience• would like to further develop team capacity, build trust and good partnership with subordinates• wish to better enhance team morale for a bigger success at work• have been a team leader for a long time, and believe you need a good refresher among your peers
Course Information
(3 Days; 21 Hours) 2, 7 & 9 September 2020 9:30 am – 5:30 pm
Cantonese (with English materials)
Ms Natalie Lau Tel: (852) 2837 3834 Email: [email protected]
Member Non-member
Full Programme HK$7,000 HK$8,500
HK$6,000 HK$7,500Early Bird O�er [Only ifenrolment & payment are received by 3 Aug 2020]
Per Module HK$1,400 HK$1,700
HKIHRM, Units 1810-15, 18/F, Millennium City 2 378 Kwun Tong Road, Kwun Tong, Kowloon Hong Kong
Certificate in Supervisory Management
Module 1 Role of a Supervisor
• Key roles and challenges
• Attitudes and essential skills
• Setting goals, standards and targets
• Communicating upward and downward
Module 2 Leadership and Delegation• The 4 leadership styles
• Recognising 4 personality styles – DISC assessment
• Adapting to di�erent styles when leading
• Why leaders don’t delegate
• Principles of e�ective delegation
Module 3 Performance Monitoring by Using E�ective Coaching Techniques
• What motivates subordinates to work
• Working with new generation workers
• Just-in-time feedback
• Positive feedback and corrective feedbackconversational skills
• Evaluating your feedback – PNR technique
• Coaching for success – GROW model in practice
• Coaching with DISC
Enquiry:Ms Natalie Lau Tel: (852) 2837 3834 Email:
Module 4 Managing Change
• Understanding impacts brought by changes
• Importance of Change Management
• Sharing on business use of change management model
• E�ective change management techniques
• Overcoming resistance and barriers
Module 5 In�uencing Others
• The in�uence process
• Preparation, interaction and follow-up
• Preparation strategy
• Stakeholder analysis
• Considering stakeholders’ and company’s needs
• E�ective interaction skills
• In�uencing with DISC
• In�uencing upwards and strategic networking
Module 6 Group Project and Best Practice Sharing
Participants will be required to do a group project to demonstrate how they can apply what they have learnt in Modules 1-5 in their daily work. They will need to make a group presentation on their project and share their supervisory experience and/or issues with other participants. Details of the group project will be announced during Module 1.
Lecturer
Mr Thomas Liu, Principal Consultant of B & E Training Consultant Ltd.
Mr Liu has more than 20 years’ experience in management, customer service, organisational and leadership development. After 13 years working and training with PCCW, he set up his own company and moved on with regional organisational development projects, widening his scope into Asia Paci�c. Thomas has worked with more than 100 multi-national corporations in 11 Asian cities, training in English, Cantonese and Putongua. Thomas has a wide spectrum of business industry exposure, and has worked as an English teacher, newspaper journalist and tourist development and a sales professional prior to his training business.
ENROLMENT FORM Tel: (852) 2837 3834 Email: [email protected]
Certificate in Supervisory ManagementCPD: 21 hours for
full programme
Venue: HKIHRM, Units 1810-15, 18/F, Millennium City 2, 378 Kwun Tong Road, Kwun Tong, Kowloon, Hong Kong
Date & Time: 2, 7 & 9 Sep 2020 9:30 am – 5:30 pm
Member Non-Member Full Programme Early Bird^ HK$6,000 HK$7,500
Regular Fee HK$7,000 HK$8,500 ^Only if enrolment & payment are received by 3 Aug 2020 (HKIHRM e-vouchers are not applicable to early bird offer)
Per Module Member: HK$1,400 Non-member: HK$1,700 Please tick the appropriate box () below:
Module 1 2 Sep (Wed)
9:30 am – 1:00 pm
Module 2 2:00 pm – 5:30 pm
Module 3 7 Sep (Mon)
9:30 am – 1:00 pm
Module 4 2:00 pm – 5:30 pm
Module 5 9 Sep (We)
9:30 am – 1:00 pm
Module 6 2:00 pm – 5:30 pm
Total Amount: HK$ _____________
Discount: HKIHRM E-voucher*: Save HK$100 / HK$150 *Only one HKIHRM e-voucher is accepted on each enrolment on regular fee and please indicate whichever (HK$100 / HK$150)applicable.
Company: Membership No:(if any)
Name: Mr/Ms Job Title:
Email: Contact No:
A. Payment Method Cheque: Mail a crossed cheque payable to "Hong Kong Institute of Human Resource Management Ltd" to “L&D Department, HKIHRM,
Units 1810-15, 18/F, Millennium City 2, 378 Kwun Tong Road, Kwun Tong Kowloon, Hong Kong”. Post-dated cheques are not accepted.
Credit Card: Please complete the authorisation form below:
Credit Card Type: VISA / Mastercard / American Express Expiry Date (MM/YY):
Card Number: Amount (HK$):
Name of Card Holder: Signature:
B. Cancellation Policy
HKIHRM reserves the rights to replace the speaker and/or cancel or alter, content, timing, and venue of the event, as well as to rejectany enrolment for whatever reasons at any point in time.
All participation fees are non-transferable and no refund will be granted on cancellation for any reasons. Also, no-shows will incur thefull cost of enrolment.
For Adverse Weather Arrangements, please refer to HKIHRM website.
If the event is cancelled due to any unforeseen circumstances such as bad weather or natural disaster, the HKIHRM is notresponsible for any expenses incurred by the registrant. Notice of the reschedule arrangement will be sent out within a week.
C. Disclaimer
The information presented by the speaker(s) does not represent the views or opinions of the Hong Kong Institute of Human Resource
Management (HKIHRM), nor constitute an endorsement by HKIHRM.
HKIHRM hereby disclaims any and all liability to any party for any direct, indirect, implied, punitive, special, incidental or other
consequential damages arising directly or indirectly from any use of the information or advice provided by the speaker(s).
D. Personal Data Collection Statement
1. Applicants' personal data is collected and kept for processing the application for course enrolment, admission, academic and related
administration purposes. The data provided will be handled in accordance with the provisions of the Personal Data (Privacy)
Ordinance of the HKSAR.
2. The personal data provided in this form will be used by the Institute for direct marketing activities, including but not limited to the
promotion (e.g. special offers and discounts) for HKIHRM events, activities, training programmes, awards, survey and other services
that it may deploy. If you do not wish to receive such information as stated, please indicate your objection by ticking the box.
I have read, understood and agreed to all details of the above terms and conditions.
Signature of Participant: Date:
