Certified Benchmarking Professional

7/17/2019 Certified Benchmarking Professional

http://slidepdf.com/reader/full/certified-benchmarking-professional 1/7

Driving superior business performance by embracing benchmarking methodologies

Over the last 6 years, the team at The KPI Institute:Documented 8,000+ KPIs rom 16 unctional areas and 25 industries;

Reviewed 1,000+ perormance reports rom 125 countries;Reerenced 30,000+ resources (books, articles, perormance reports) as part o the documentation process;

Developed 250+ KPI Dashboards and Balanced Scorecards.

With the insights gained we:Assisted 28,000+ organizations in finding solutions or their KPI needs;

rained 2,500+ participants in 40+ countries on how to work rigorously with KPIs.

3 Key Business Benefts

Reach perormance improvement by receiving guidance and international benchmarking

expertise on conceiving and applying an optimum benchmarking plan;

Achieve excellence in your organizational processes and initiatives by applying benchmarking best practices;

Attain superior results by managing perormance gaps based on benchmarked data.

“I contacted Te KPI Institute for an in-house training with my team. We found both the material andthe way of explaining concepts by doing examples invaluable. I would also say that this is a great valuefor money if you want to build the competency within your organization.”

Fahad A. AlFaadel, Saudi Food and Drug Authority, Saudi Arabia

Info at: www.kpiinstute.org | [email protected] | AU: +61 3 9028 2223 | UAE: +971 4311 6556 | RO: +40 3 6942 6935

Certified BenchmarkingProfessional

BenchmarkingFramework

BENCHMARKING

v 1.0 2015

C E R TIF I E D

P R O F E SS I O N

A L

C - B

Dubai, UAE24 - 26 May | 15 - 17 November



C o ur s e Ov er v i ew

A g en d a

E d u c a t i on al R e s o ur c e s

F a c i l i t a t or

2

C o ur s eF e e s

R

e gi s t r a t i onF or m

www.kpiinstute.org | [email protected] | Certied Benchmarking Professional

Te benchmarking methodological uniqueness is represented by the identification othose processes that lead to superior perormance, ollowed by the analysis o the bestpractices behind that success. Benchmarking offers the opportunity to compare anorganization’s perormance against industry competitors, noting strengths, weaknesses,

and different ways o executing projects.

As successul businesses constantly ocus on improving the quality o their processes,products and services, benchmarking comes as one o the best approaches in achievinginnovative ideas and superior procedures within the organization, through finding andimplementing best practices.

In order to ensure a successul benchmarking study, proessionals should not onlybecome amiliar with how to drive a good selection o the variables to be measured,but also how to determine the comparison compatibility o the measured processes andallocate the resources accordingly.

Course Overview

Persons interested in benchmarking practices, data analysisand comparison, as well as perormance improvement.Entrepreneurs, analysts and proessionals rom different fields,interested in acquiring the knowledge needed to understandbenchmarking processes and methodologies.

op/middle/lower management staff like executives, operational

managers and analysts. Individuals rom top/middle/lowermanagement, regardless o their field o expertise, responsiblewith improving organizational perormance through internalbenchmarking practices.

Experts rom both delivery and support unctions such asfinance, accounting, project management, human resources,sales, marketing, logistics, quality control and improvement,strategy/planning and operations.

Participants profile

Snehal Kaware, akreer, UAE Zeinab Hassan, Warda, Supreme Council o Health, Qatar

“Te content of the program is really to the point and easilycustomized to the needs of the Oil and Gas Industry.”

“Tis is a very interesting course and useful in practice. I wouldrecommend it to everyone in my company.”

Testimonials


Improve your organizational processes by applyingbenchmarking best practices;

Link benchmarked data to your organizational strategy andperormance objectives;

Set up and apply a benchmarking plan in your own organization,in order to increase competitiveness;

Acquire strong competitive insights rom benchmarkingspecialists’ experience and best practices examples to suit yourorganization’s reality;

Gain proessional recognition o your personal benchmarkingknowledge and capabilities by obtaining the certificationgranted by Te KPI Institute.

Associate benchmarking objectives with the organizational strategy;

Design a benchmarking plan or your organization;

Understand the undamentals o data collection and analysis;

Assess perormance gaps according to benchmarked data;

Select the relevant benchmarks and establish a monitoring process.

Benefits

Learning objectives

+




A g en d a



3

C o ur s eF e e s

R



“(…) the feedback from the participants was gratifying and positive,and we are glad that we took the time and effort to develop such a program to meet the need of our staff for extending their knowledgein the area of KPI and all related.”

“I really enjoyed going through the topics and examples. Te quizzes

were a really good way to check that we’ve understood and digestedeverything. Tis is a great learning and revision tool. I feel that goingthrough this course was very useful and I will share what I havelearned in this course with my colleagues.”

Ayhan Aydoğmuş, Roketsan, urkey

Hanan Ahmed, Abdelmajeed, Supreme Council o Health, Qatar

Meshal Almotairi, Saudi Arabia

“(…) I gained knowledge about the terms of performancemanagement and the essential tools for a company to use in orderto achieve its goals. I will spend a great effort to integrate thismethodology in my company.”

Testimonials

Course context - Benchmarking overview

Definitions and terminology;Te advantages o benchmarking;

ypes and styles o benchmarking;

Governance;

Cost-Benefits analysis;

Stages and processes o benchmarkingactivities;

Activity: Choosing the correct type anddesigning the process

How to develop a benchmarking plan

Scope establishment;

Purpose statement development;

Benchmarking team;

Organization strategies andbenchmarking targets;

Benchmarks identification;

Benchmarking on KPIs;

Benchmarking partners;

Project Management techniques;

Activity: Develop a benchmarking plan

Data collection

Data collection process;Data collection instruments;

Secondary research;

Questionnaire development

Activity: Design a questionnaire.

Data governance

International data reporting standards;

Data adjustment or benchmarking;

Data quality;

Value drivers and internal capabilities;

Activity: Establish interdependenciesbetween benchmarking parties.

Data analysis

Logical ramework or data analysis;

Data comparison;

Identification and analysis operormance gaps;

Activity: Discuss on data analysis andcomparison methods.

Insight Generation

Initiatives proposal to closeperormance gaps;

Develop action and implementationplan;

Adapting improvements;

Monitor and report process;

Plan or continuous improvement;

Activity: Develop implementation andreporting process.

Best practices in benchmarkingIllegal benchmarking practices;

Guides, networks and resources;

Examples o best practices;

Activity: Choose and elaborate animplementation plan.

Review and Certification Exam

Course review;

Certification Exam.

Day 1 - Introduction to

benchmarking

Day 2 - Data collection & analysis Day 3 - Value generation

Agenda

A g en d a




A g en d a



4

C o ur s eF e e s

R



Course materials that consist in:Course slides;

Course notes.

Inclusions

Evaluation

Educational Resources

Te KPI Inographic

Catalogues: Glossary o erms, Catalogue o Best Practices;

Webinars: “Benchmarking Essentials”, “Applied Benchmarking”;

Benchmarking process architecture: Graphic representation o the mainbenchmarking phases;

Other Resources: Such as the KPI Inographic, developed by Te KPI Institute,which is a brie presentation o good practices in using KPIs.

Learning experience

Pre-course

Te pre-course phase aims to acilitate a better understanding o the course subject andis comprised o the ollowing:

Pre-course evaluation - establish personal learning objectives or the training

through a short quiz to acknowledge the current level o knowledge and or sharingexpectations;

Benchmarking testimonials - become amiliar with experts’ opinions in this area;

Guidance and schedule - examine a document presenting guidelines on how tomaximize your learning experience, by using all the resources offered, as well as arecommended learning schedule, in order to ensure an efficient educational program;

Prerequisite reading - analyze useul benchmarking materials.

Core course

Te “Certified Benchmarking Proessional” training provides an interactive practice-

based learning environment in which participants ocus on:

Analyzing how to ensure a successul benchmarking study by ollowing a well-definedprocess, selecting the benchmarking partners accordingly and implementing a logicalramework or data analysis in order to identiy perormance gaps;

Examining practical insights or developing a benchmarking plan, along with aspectspertaining to the assessment o data collection and governance, data analysis processand benchmarking best practices;

Gaining both theoretical knowledge and practical skills in benchmarking research,which will enable them to start a benchmarking implementation project in their ownorganization.

Afer-course

Te afer-course phase aims to acilitate a better understanding o the course subject andit is comprised out o the ollowing:

Applied Benchmarking – submit an action plan to state the changes you intend tomake in your organization, 3 days afer the training course;

Benchmarking best practices sharing - submit a PowerPoint presentation that youwill deliver or your colleagues on key topics covered during the core course, 3 weeksafer the training course;

Results presentation – submit a document containing the results achieved byollowing the action plan, 4 months afer the course.

At the end o the training course, atersuccessully completing a certification exam,participants have the opportunity to obtainthe Certiied Benchmarking Proessionalstatus, a premier global certification dedicatedto rigorous benchmarking practice.

Participants will take a inal test that iscomposed out o 75 questions. In order toreceive the diploma that acknowledges theircompetencies in the field, participants mustobtain at least 50 points.


Subscription to smartKPIs.comfor 6 months, providing access toover 8000 KPI examples.

One research report from the Top25 KPIs series;

One webinar from the 2014Performance ManagementWebinar Series.




A g en d a



5

C o ur s eF e e s

R



Te KPI Institute is the global authority on Key Perormance Indicators (KPIs)

research and education, providing through its publications and training courses

insights on how to measure and learn with KPIs. It developed the first KPI

Management Framework and operates several research programs dedicated to

perormance management, strategy, Balanced Scorecard and Key Perormance

Indicators. It operates smartKPIs.com, the result o the research program dedicatedto documenting and cataloguing how KPIs are used in practice, an online portal

containing the largest collection o well documented KPI examples, supported by

a community o tens o thousands o members.

Facilitator

Testimonials

“Te course offers you essential tools

towards better performance.”

“Te course content was very valuable

and excellent. We can effectively use the

information and methods provided in

this course in our job.”

“I was really happy participating at this

course. I liked the course instructor’s stylein trying to give us all the knowledge and

skills related to the course.”

“Very dynamic and interactive course;

knowledgeable and approachable course

facilitator.”

“Tanks for a very informative and

enlightening session. Would certainly

assist me in the long run to further

enhance our Corporate Performance

Measurement and Management.”

Meshal Abdulrhman Alamri, Saudi Food &Drug Authority, Saudi Arabia

Mariam Abdullah Al Darmaki,AMMROC, UAE

Ragheb Al Qirshi, Supreme Council o Health,

Qatar

Arturo Cruz, Abu Dhabi Aviation, UAE

Hasniza Mohd Hassan, Multimedia

Development Corporation, Malaysia

Te KPI Institute offers a broad set otraining courses customized to specificunctional areas, industries or topics relatedto perormance management.

Access the raining Courses Cataloguebelow or the complete training offer.

Training Courses

Catalogue 2015


Andrada-Iulia GhețeSenior Benchmarking Specialist

Andrada is Senior Benchmarking Specialist and certified

trainer within Te KPI Institute.

Andrada is coordinating the Benchmarking capability o

Te KPI Institute and is responsible or the first benchmarking project o the company,

which seeks to provide a comparative analysis o the hospitals’ perormance in the

GCC States. Moreover, she is in charge with developing and delivering courses both on

Benchmarking and Cross-cultural Management, and research activities which involve

documenting KPIs in various unctional areas and industries. Andrada is also one

o the active editors o the Perormance Magazine, publishing articles in the field o

perormance management.

Her work experience acquired in consulting and account management significantlyimproved her communication and negotiation capabilities. Also, as an employee o

Allianz Global Corporate & Specialty Munich, she developed project management skills

and acknowledged the importance o cultural differences management in a multinational

with a diverse working environment.

Andrada is also a PhD candidate in Engineering and Management and discovered her

passion or research during her Masters studies at the echnical University o Munich,

where she obtained a degree o Master o Science in Consumer Affairs and conducted

various research on behavioral marketing, strategy and leadership.

She is internationally certified in working with KPIs and regularly attends international

conerences, where she publishes research articles in management field. She is also a

seminar lecturer o Human Resources Management and successully completed the

Master rainer Program acilitated by Te Association or alent Development (AD).




A g en d a



6

C o ur s eF e e s

R



C o ur s e

F e e s

*Te course ee includes course materials, lunch and coffee breaks.

I you have a group o five or more totrain you can save time and money byrunning this training course in-house.Use the contact details provided belowto request a customized offer rom oneo our training solution specialists.

Organize this trainingcourse in-house

Operated by Connected Perormance raining Institute under DED rade License number 718620

HeadquartersMelbourne Office

Lie.lab Building

198 Harbour Esplanade,

Suite 606, Melbourne Docklands,

VIC 3008, Australia

: +61 3 9028 2223

M: +61 4 2456 8088

[email protected]

European DivisionSibiu Office

Sibiu City Center

Somesului Street,

No. 3 - 550003

Sibiu, Romania

: +40 3 6942 6935

M: +40 7 4706 0997

[email protected]

Middle East DivisionDubai Office

Te Fairmont Dubai

Suite 13 - Office 2103,

21st Floor, Sheikh Zayed Road,

PO BOX 119724, Dubai, UAE

: +971 4311 6556

M: +971 55 787 6427

[email protected]

Accommodation is not covered by the

attendance ee and it needs to be arranged

separately by participants.

Our dedicated team can provide you with

assistance, inormation and guidance to

help you plan your next training course

and ensure you enjoy the services and

comort at a first class hotel.

We invite you to contact the event

manager to enquire about special rates

rom the venue.

Official Course Webpage

Venue

Course Date

$3,000 USD $2,900 USD $2,500 USD

15 - 17 November $3,000 USD $2,900 USD $2,500 USD

24 - 26 May 19 May

10 November

$2,650 USDby February 24th

$2,650 USDby August 14th

$2,800 USDby April 24th

$2,800 USDby October 14th

General FeeEarlyBird 2

EarlyBird 1

2 or MoreParticipants

RegistrationDeadline

The KPI InstituteMembers

Accommodation For more details visit:

Follow us on:

Course Fees

Dusit Tani,133, Sheikh Zayed Road,Dubai, UAE

Te KPI Insitute Store

/the-kpi-institute

/kpiinstitute

/smartKPIs




A g en d a



C o ur s eF e e s

R


R


Registration cancellation procedure

Any withdrawals have to be announced at least two weeks beore the beginning o thecourse, through ax or e-mail. In this situation, the attendance ee will be reunded,less $400 retained or administrative expenditure.

Te attendance ee will not be reunded i the withdrawal rom the course takesplace less than 2 weeks beore its start date. I you find yoursel in the impossibility toattend the course afer the registration process is already completed you may delegateanother person to attend the course in your place without any urther ees charged. Iyou have confirmed and made the attendance ee payment but you didn’t attend thecourse, the course attendance ee will not be reunded.

I you attend the course only partially (one day or a limited number o sessions), youwill not benefit rom any attendance ee reduction or reund.

1. Fill in and submit the registration ormavailable online at store.kpiinstitute.org

2. Pay by credit card using the online acility;

3. A tax invoice together with the registrationconfirmation will be sent to you via email (aferthe attendance ee payment is confirmed).

1. Send an email containing your contactdetails and registration request;

2. An email confirmation containing thetax invoice and bank account detailswill be sent to you;

3. Proceed with the attendance ee paymentby bank transer;

4. Send through email the proo o thepayment transaction completion;

5. A tax receipt together with theregistration confirmation will be sent toyou via email (afer the attendance eepayment is confirmed).

Registration

Use one o the ollowing options:

Complete this orm and ax it toour Dubai Oice at:+971 4332 8810

Email us with your registrationdetails

Call us and we will assist you

through the registration process.

eodora Gorski

[email protected]

: +971 4311 6556

Alexandru Muntean

[email protected]

M: +40 7 4706 0997

3 ways to register:

Payment:

Online

Credit card

Bank transfer

Registration form

Direct contact

Registration form

store.kpiinstitute.org

Documents

Certified Benchmarking Professional