CG A4 Service RZ - CHIRONGROUP

www.chiron-group.com

The right services at the right time

LifetimeSolutions

Looking ahead. Planning ahead. Thinking ahead.

A targeted response

»LifetimeSolutions is a customized complete service package for greater productivity and maximum machine availability.«

Frank GeiselhartDirector Global Service, CHIRON Group

Frank Geiselhart

The service managers of the CHIRON Group

Massimiliano Belingheri David Cid Alexander Dörner Frank Egidi

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High machine availability, low operating costs, and the highest workpiece quality at minimum cost per part. This is the CHIRON Group commitment delivered with each machining center from CHIRON, STAMA, SCHERER and CMS. An integral part of this commitment is the highly e�cient CHIRON Group service. Nearly 500 service pro fessionals in 26 countries provide comprehensive support, as trusted partners throughout the entire lifecycle of your machine.

Deepak Hoskeri Zafer SelviŁukasz RusieckiJustin Mingault Roy YangJoshua Green

Short response times when incidents occur and traditional on-site services, such as the replacement of a ball screw drive, are things you have come to expect and appre-ciate. This hasn‘t changed. However, in today’s manufacturing, professional service encompasses much more. It involves looking ahead, planning ahead, and thinking ahead. This is exactly what you can expect from LifetimeSolutions: A targeted response, with the right services, at the right time.

LifetimeSolutions addresses the various phases of the machine lifecycle, as well as your specific needs. CHIRON Group service specialists assemble a complete package of tailored services, with a focus on your machines, your production environment and your specifications. The added value speaks for itself: Greater productivity, maximum machine availability and optimized overall equipment e�ectiveness (OEE).

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CHIRON Group's service support-points and spare parts warehouses are globally networked units, coordinated by the control rooms within the head o�ces in Germany and all global subsidiaries. This ensures a transparent, direct flow of information with short communication channels – and service work that is both fast and e�cient.

Each service team includes highly trained specialists that bring their specific expertise and experience into the field. They work with the same systems and tools, and collectively share the same understanding of service. They make full use of the entire Group's skill-set to continuously improve fault management, spare parts availability and quality of service.

With 500 professionals worldwide, CHIRON Group Service is ready for every conceivable task, and can be promptly on-site when it matters most. Whether it‘s maintenance, repairs, optimization or modernization – our specialists make sure that your production is up and running quickly, while o�ering insight and support to your team as needed.

500 service professionals in 26 countries

Always there, wherever you need us

Number of service employees

WE CARE FOR YOU – WORLDWIDE: DAVID MADELEINE SELINA GLORIA SANDRA REBECCA NICOLE LARS SIEGMAR CIHAN DOMINIK JAN SAMUEL DAGMAR JEAN-YVES GUIDO RAMONA GARRY TIM-OLIVER ABDELLAH NICHOLE PETRA JULIA

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Always there, wherever you need usEurope Germany

WE CARE FOR YOU – WORLDWIDE: DAVID MADELEINE SELINA GLORIA SANDRA REBECCA NICOLE LARS SIEGMAR CIHAN DOMINIK JAN SAMUEL DAGMAR JEAN-YVES GUIDO RAMONA GARRY TIM-OLIVER ABDELLAH NICHOLE PETRA JULIA

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Optimal manufacturing processes at all times

Focused on the result

Whether it‘s high performance double-spindle systems for large-scale production, or highly flexible milling and turning centers for prototype design – a machining center should cover the entire scope of your manu-facturing processes throughout the entire lifecycle. To ensure that this happens, CHIRON Group experts have analyzed your needs in great detail and designed tailor-made services. This enables you to unlock the potential of your machines when it comes to productivity, availability, flexibility and quality.

CHIRON Group Service o�ers the right combination of services and prod-ucts for each brand, incorporating the diverse unique requirements that

Condition Services

Maintenance agreement

Training

Retrofit

Spare parts

E�ciencyServices

Technical service

Operator training

Start-up Relocation / Restart

MACHINE LIFECYCLE

Service agreements

Productivity

Availability

Flexibility

Quality

Gain more

LUTZ JOHNATHON DANIEL SABINE ANEL PETER ACHIM HUBERT HARALD KONG HENRY ULRICH FRANCESCO BJÖRN MACIEJ MATTHIAS JACK GIZEM INGO ALEJANDRO WALTER RICHARD WALDEMAR HALDUN GERMAN PATRICK BERNHARD ROBERT

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di�er throughout the world. The added value this achieves: Maximum availability for each of your machining centers, along with optimized oper-ating costs throughout all phases of production.

Customized maintenance, specialized training, fault management by tele-phone and remote diagnosis, needs assessment, modernizations, Smart-Services for digital manufacturing: The objective of LifetimeSolutions is to o�er you the best possible advice and support, throughout the entire life-cycle of your machine.

ProductivityServices

Condition Services

Production support

Maintenance agreement

Training

Retrofit

Spare parts

E�ciencyServices

Technical service

Operator training

Start-up Relocation / Restart

Modernize

Retool

Modify

Retrofit

Refurbish

LUTZ JOHNATHON DANIEL SABINE ANEL PETER ACHIM HUBERT HARALD KONG HENRY ULRICH FRANCESCO BJÖRN MACIEJ MATTHIAS JACK GIZEM INGO ALEJANDRO WALTER RICHARD WALDEMAR HALDUN GERMAN PATRICK BERNHARD ROBERT

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Performance up, costs down – in every phase

LifetimeSolutions

Start-up, production, modernization – these are the three phases of every machining center. The manufacturer‘s comprehensive knowledge of these phases forms the basis of LifetimeSolutions. How does the machine behave as it ages? Which production- specific requirements does it need to fulfill, and when? With a precisely tailored customized service strategy, the specialists from the CHIRON Group can now provide you with greater targeted support, while matching services and products that are appropriately aligned to your specific requirements.

TAKE OFF

MAXIMUM

PRODUCEENSURE PRODUCTION

KEEP THE HIGH LEVELSTART FAST AND WELL

PERF

ORM

ANCE

MACHINE LIFECYCLE

LYNNE KRZYSZTOF MICHAEL JOHANNES CHRISTIAN JENS BILL JANINE NATALINO JOSHUA ROY EVARISTE DEJAN BRUNO JESSICA JEFFREY KEN THOMAS HERMINE MARCIN ARKADIUSZ ALEXANDER IBRAHIM QUENTIN SEBASTIAN WOLFGANG

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Regardless of the individual package, LifetimeSolutions follows two clear goals: More time for machining, lower operating costs. After commissioning, service specialists make sure that the start-up phase is short and maximum availability is achieved as soon as possible. Then they ensure that the machine is up and running at full capacity, by implementing measures on the machine to identify and unlock further potential. In phase three, your machining center undergoes targeted modernization, ready for its second life and new tasks.

MODERNIZEPRODUCEENHANCE PRODUCTIVITYENSURE PRODUCTION

UNLOCK RESERVES PREPARE FOR THE NEXT

LYNNE KRZYSZTOF MICHAEL JOHANNES CHRISTIAN JENS BILL JANINE NATALINO JOSHUA ROY EVARISTE DEJAN BRUNO JESSICA JEFFREY KEN THOMAS HERMINE MARCIN ARKADIUSZ ALEXANDER IBRAHIM QUENTIN SEBASTIAN WOLFGANG

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TAKE OFFTAKE OFF

Start fast and well

Creating the best foundation for productive processes first involves the building and commissioning of your machin-ing center. While this is happening, your sta� is trained at your fa cility or at our training centers. Application and service engi-neers, with experience in numerous projects, help your team get to know the machine and manufacturing process quick-ly on-site. Do you need your new equipment to produce per-fect parts, as quickly as possible? The experts from the CHIRON Group can help with this too – for optimal results, from the very first workpiece.

FLORIAN DOMENICO MARCO BERND VISHWANATHA YANNICK OLEG LEON HOLGER OLIVER SINAN TILO JÜRGEN LYNDON UWE JIM REBECCA DYLAN CESAR OWEN CHRISTOPH BASTIAN ULLRICH HEIKE GIUSEPPE LILY MAHMUT WINFRIED ERWIN DRAGAN JIMMY AZIZ ECKART TIM SALVATORE LANCE ERIC VALENTIN BARON TORSTEN VANESSA HAGEN DEVIN CAROLIN PIOTR GEORGIOS ROBIN ANDREAS MARTIN MONIKA HANK JOEL EDIN PAUL FABRICE DANIELE RIDVAN STEFANO MARCELLO FABIO SOLO

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Keep the high level

The machining process is stable, the yield maximized, and machine availability is at the required level. During this stage, the SmartLine modules help maintain a high standard and prevent unscheduled downtimes into the future. ProtectLine* protects against malfunctions, ConditionLine* continuously monitors the condition of the machine. Critical events are detected early, and the cause determined. This enables service work to be planned with a targeted approach. The swift pro-vision of spare parts, a tailored maintenance agreement and the further qualification of your operating sta� will also ensure consistently high productivity.

* Optional for certain series

PRODUCEENSURE PRODUCTION


Unlock reserves

How can your machining center create even more added value? First we take a detailed look at the entire manufacturing pro-cess based on knowledge and experience from ongoing pro-duction. CHIRON Group Service Managers take all factors into account, identifying hidden potential and optimizing the pro-cess accor dingly. Tool technology, control systems, automa-tion and the integration of further SmartLine modules are just some of the ways in which machine availability and productivi-ty, as well as the quality of your parts, can be further improved.

ENHANCE PRODUCTIVITY


Prepare for the next

Although you may be aware that a manufacturing process will soon be phased-out, is your machining center ready for new applications? Or could a higher level be achieved, in terms of precision and productivity? Whether CHIRON, STAMA or SCHERER – our engineering and service teams can bring your machine up to the highest technical standard. We extend the complete scope of functions, while integrating the machining center into your digital manufacturing environment. The bene fits are countless, enabling you to respond flexibly to new custom-er requirements. Plus, you‘ll gain a state-of-the-art machine at an impressively low cost. Your personnel will posses a thor-ough understanding of the machine, while continuing to use tools, equipment and programs as necessary.

MODERNIZE


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Digital services – real added value

SmartServices

With SmartLine, the CHIRON Group o�ers a modular software portfolio for numerous series, which can be used to analyze data from your machining processes in a targeted way. This creates transparency in your manufacturing process and enables you to identify potential. Whether monitoring productivity, condition monitoring or the preventative detection of collisions, digital systems are now an integral part of the CHIRON Group's product range, and form the basis of the new SmartServices.

SmartServices are the digital product o�erings from CHIRON Group Service, tailored to the three phases of the machine lifecycle. Regardless of location or distance from your machinery, Smart-Services are on-hand to help you convert the potential of your manu-facturing processes into increased profitability. With a modular design, SmartServices can be combined in various ways to suit your exact requirements.

GIOVANNI KAZIM MOISE NORBERT MUSTAFA JOACHIM JACOB GRZEGORZ BASHKIM SIMONE ŁUKASZ JAROSLAW ANDRZEJ BERRY STEFFEN ROBERTO PHILIPP DOMINIC JONATHAN SYLVIE MARCUS DURAN STEFAN FABIENNE KONRAD BILGIN LILITH

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Productivity

Availability

E�ciency

RemoteLine

ConditionLine RemoteLine

DataLineConditionLine RemoteLine

MTTR MTBF OEE

E�ciencyServices enable optimized reactive maintenance – with guaranteed response times, spare parts deliveries and service work. ConditionServices focus on maintenance management that is precisely tailored to your production process, with services such as recording and visualization of condition data, regular reporting and recommended courses of action. ProductivityServices ensure greater overall performance by analyzing all areas involved in the manufacturing process, such as hardware and software, auto-mation, process and setup times.

ConditionServices Condition-based, individual main-tenance management for increased availability at predictable costs

ProductivityServices Analyzing and optimizing the entire value chain for increased OEE

E�ciencyServicesOptimized reactive maintenance with tailored support for reduced downtime

MTTR Mean Time To Repair

MTBF Mean Time Between Failures OEE Overall Equipment E�ectiveness

ProcessLineProtectLine

GIOVANNI KAZIM MOISE NORBERT MUSTAFA JOACHIM JACOB GRZEGORZ BASHKIM SIMONE ŁUKASZ JAROSLAW ANDRZEJ BERRY STEFFEN ROBERTO PHILIPP DOMINIC JONATHAN SYLVIE MARCUS DURAN STEFAN FABIENNE KONRAD BILGIN LILITH

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Personal consultation for optimal solutions

Complete expertise

Fault managementMore than half of all fault messages can be rectified quickly and directly by telephone and remote diagnosis, with a real-time view of the machine‘s control system. CHIRON Group Service automatically receives fault messages via an encrypted connection. We can also establish a direct connection to the machine‘s control system and provide online support for trouble-shooting and fault elimination.

LIONEL VADIM PRATHEEP QUINTIN AYKUT FRANK DEEPAK YVES DENNIS ZAFER DIETMAR STEPHEN FELIX PRATEEK ZSOLT ANDY VIJAY MARCEL HANS MARC TOBIAS PAOLO CHRISTOPHER LEO SVEN HÜSEYIN STEPHAN JONAS AXEL JEREMY LUCA

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Maintenance and repairsDoes your machining center work in three shifts? Is the timing of these shifts firmly embedded in the logistics chain? If so, the consequences of unsched-uled downtime are all the more serious. A custom-ized service agreement for maintenance and repairs may include machine checks at defined intervals, along with the timely replacement of worn parts. Whether carried out by your maintenance team or the experts from CHIRON Group, maintenance costs and intervals can be planned, thereby guaranteeing machine availability.

Repair serviceAre core components such as main and motor spin-dles, swivel axes or rotary tables no longer meeting your requirements? Then have them professionally repaired to restore them to »same-as-new« con-dition. The experts will plan repairs according to your production calendar, carry-out the repairs as quickly as possible, and notify you of the cost in advance. All repairs come with a manufacturer‘s guarantee.

Original spare partsTailor-made and rapidly available, with a perfor-mance guarantee: Original spare parts ensure op -timal operations. The parts are shipped to you via the quickest, most reliable channel from the central warehouses in Tuttlingen, Schlierbach and Alzenau in Germany, as well as from China and the USA. Alter-natively, we can create a customized spare and worn parts package for your production site. Either way, the local service team will be happy to ensure they are professionally installed.

LIONEL VADIM PRATHEEP QUINTIN AYKUT FRANK DEEPAK YVES DENNIS ZAFER DIETMAR STEPHEN FELIX PRATEEK ZSOLT ANDY VIJAY MARCEL HANS MARC TOBIAS PAOLO CHRISTOPHER LEO SVEN HÜSEYIN STEPHAN JONAS AXEL JEREMY LUCA

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Personal consultation for optimal solutions

Complete expertise

ModernizationDo you need to adapt manufacturing processes to current or new customer specifications, or improve quality and performance? These requirements can be fulfilled quickly and cost-e�ciently with a retro-fit. A partial refurbishment or complete retrofit takes just six to twelve weeks. Additionally, benefit from savings of 30 – 60 % in comparison with buying a new machine, while continuing to use any existing equip-ment and programs.

At the end of the machine‘s lifecycle, ask our specia-lists to check whether a turnkey retrofit is feasible, and how you can integrate your machine into your digital manufacturing environment. Our services secure the value of your long-term investment and guarantee a high level of sustainability.

OptimizationIt is often the smallest changes that make the process faster, more precise, more dynamic and more stable. Our service managers have a thorough understand-ing of all process and product innovations from the CHIRON Group, as well as the latest technical devel-opments on the market. They will analyze the status of your machine, develop concepts for optimizing your machining center and implement these in such a way that your processes are barely a�ected.

NADINE ANDRE CHEVELLE SEREF JUSTIN ADRIAN VITALI HEINER GUDRUN SEDAT NAZARIO DAWID ANDREA MAIK UDO EBERHARD LEROY OSCAR AYHAN DIETER MARKUS CLAUDE RALF ALLEN VINCENT HEINRICH

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TrainingOperators, installers, maintenance engineers, programmers, CAD / CAM specialists: Machining is interdisciplinary and complex. To help you use the full potential of your machining center, we o�er a comprehensive range of training and qualification courses. The basic training on a standard machine or turnkey solution is a fundamental component of the CHIRON Group training program.

Further training courses focus on the qualification requirements for your employees, along with the lifecycle of your machine. Your operators will become more familiar with the machining center and make use of its full potential. Will the machine be used for a new process with a change of operators? Our training programs can be tailored to meet your needs.

Based on your requirements, training can be conducted on training machines from CHIRON, STAMA or SCHERER – or alternatively at your site, on your own machining center.

NADINE ANDRE CHEVELLE SEREF JUSTIN ADRIAN VITALI HEINER GUDRUN SEDAT NAZARIO DAWID ANDREA MAIK UDO EBERHARD LEROY OSCAR AYHAN DIETER MARKUS CLAUDE RALF ALLEN VINCENT HEINRICH

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CHIRON Group R&D, Production, Sales & Service

Members of the CHIRON Group

STAMA Maschinenfabrik GmbHSiemensstraße 2373278 Schlierbach, Germanywww.stama.de

CMS-GmbHGewerbepark »take o�« 12578579 Neuhausen o. E., Germanywww.cms-retrofit.de

SCHERER Feinbau GmbHMarie-Curie-Straße 2563755 Alzenau, Germanywww.scherer-feinbau.de

CHIRON Werke GmbH & Co. KGKreuzstraße 7578532 Tuttlingen, Germanywww.chiron.de

GERMANY Tuttlingen, Neuhausen Schlierbach Alzenau

USA Charlotte, NCCHINA Taicang

09.19 – 1.0 – EN – STB – BD – Subject to technical changes

FRANCE Villeneuve-la-GarenneITALY Rodano MillepiniTURKEY IstanbulPOLAND Paniówki

CHIRON Group Sales & Service International

USA PlymouthCHINA BeijingINDIA BangaloreMEXICO Querétaro

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CG A4 Service RZ - CHIRONGROUP