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5 th International Conference. Challenges facing aviation safety - An airlines’ perspective. Nicosia, May 15th, 2014. Improved net profits are being forecasted but still on a moderate level. Source: IATA 2014. The challenges of the airline industry that impact safety management. - PowerPoint PPT Presentation
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Nicosia, May 15th, 2014
5th International Conference
Challenges facing aviation safety - An airlines’ perspective
CY_FSFD_Challenges in Flight Safety_14
Improved net profits are being forecasted but still on a moderate level
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Source: IATA 2014
CY_FSFD_Challenges in Flight Safety_14
The challenges of the airline industry that impact safety management
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Cost pressure in all airline departments resulting in cost saving initiatives (e.g. reducing training initiatives)
As the world commercial fleet expands to more than 39,500 airplanes over the next 20 years, the world's airlines will need to add 460,000 pilots and 650,000 maintenance technicians Fight for Talents!
The growing diversity of pilots and maintenance technicians in training will require instructors to have cross-cultural and cross-generational skills
The role of human beings in airline operations is more important than ever, since technology is developing fast and adding complexity to operational systems
Implementation and monitoring of the safety management system requires suitable qualified resources, tools and time
Safety management system goes far beyond flight safety and is required to be rolled-out through the entire organization
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The management dilemma
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Production
Protection
Management Levels
Ressources
Ressources
Ressources
Maximum Risk Mitigation Zero Failure Tolerance
Lower On-Time-Performance Not profitable operatons
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The greatest threats to improvements in airline safety
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Source: ASCEND Safety Study 2009
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Creating a positive culture within the entire organization is the only way to achieve the desired results
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Positiveculture
Flexible culturePeople can adapt
organizational processes when facing
high temporary operations or certain
kinds of danger, shifting from the conventional hierarchical mode to a
flatter mode.
Learning culture
People have the willingness and the
competence to draw conclusions from safety information systems and
the will to implement major reforms.
Informed culturePeople are knowledgeable about the human,
technical, organizational and environmental factors that determine the safety of the system as a whole.
Reporting culture
People are prepared to report
their errors and experiences
Just culturePeople are encouraged (even rewarded) for
providing essential safety-related information. However, there is a clear line that differentiates
between acceptable and unacceptable behaviour.
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Today‘s airline safety management systems are capturing the system performance to identify potential future problems
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Reactive method
The reactive method responds to the
events that already happened, such as
incidents and accidents
Proactive methodThe proactive
method looks actively for the
identification ofsafety risks
through the analysis of the organization’s
activities
Predictive methodThe predictive
method captures system performance
as it happens in real-time normal
operations to identify potential future problems
CY_FSFD_Economic Impact of Flight Safety_13
Safety management levels from an airline operations‘ point of view
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Desirable management levels
Hazards Predictive
Highly efficient
FDADirect
observationsystem
Very efficient
Proactive
ASR
Surveys
Audits
Efficient
Reactive
Air safety
mandatory
reports
Insufficient
Reactive
Accident
and incident
reports
HighMiddle
Low
Safety management levels
CY_FSFD_Challenges in Flight Safety_14
Within Lufthansa the integrated approach of Quality and Safety Management is being practiced
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QMSFODA
SMS The connection between quality and safety is obvious, although the systems are independent and can be implemented separately
safety
quality
The overall objective is to deploy a corporate wide operational risk assessment and risk monitoring system
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Conclusion
SMS is about changing a culture. It’s a business decision that requires a new mindset about approaching safety and risk. The goal is to be forward-looking in accident prevention
Human resources play a vital role in the company wide implementation of SMS. Talents will become rare in the future
Post accident and incident investigation is a reactive method and does not lead to predicting negative events
Creating a positive culture that promotes safety within the organization is a major challenge
The predictive methodology requires an operational risk management system which is constantly provides a current overview and evaluation of the operational risks
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CY_FSFD_Challenges in Flight Safety_14
Contact
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Lufthansa Consulting GmbHUnterschweinstiege 1460549 Frankfurt Germany
Tel.: +49 (0) 69 696 20849Fax: +49 (0) 69 696 20830
www.LHConsulting.com
Panagiotis PoligenisAssociate Partner