Change Management Using AKDAR Model

8/17/2019 Change Management Using AKDAR Model

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Prosci Change Management Methodology Bahrain Customs Afairs OFOQ project Case

study


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Presented by Ibrahim Hassan Bihery PMPProgram and project management

Consultant at


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Agenda

Methodology

Bahrain Customs OFOQ project Case study

Challenges and lessons learned


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Methodology

• Change management denition

• Primary reasons !or applying change management in

projects

• Projects "hich are good candidates !or applying change

management

•

#hat is Prosci$s Organi%ational change management

process

• &he 'e building bloc(s o! success!ul indi'idual change

)Procsi A*+A, model


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Many inno'ation projects bring a change to the "ay"or( is done on organi%ation le'el- .uccess o! thosechanges "ill be more dependent on ho" indi'iduals in

the organi%ation embrace the change-

Indi'iduals need toaccept and support

the change

other"ise project$ssuccess is at real

ris(

Change Management *enition


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&he process) tools and techni/ues to managethe people0side o! change to achie'e there/uired business results-

Change Management is a structuredapproach to transitioning indi'iduals) teams

and organi%ations !rom a current state to adesired !uture state

O,

Change Management *enition0continued


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Increaseprobability

o! projectsuccess

Manageemployee

resistanceto change

Organi%ationsunderstand)) accept)

andsupportneededbusinesschanges

Buildchangecompetenc

y into theorgani%ation

Primary reasons !or applying changemanagement in projects


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Projects "hich are good candidates !or applyingchange management

Projectsthat impact"ide rangeo! people $beha'iors

and "or(processese-g-

IC&projects

mergeror

ac/uisition

businessprocessre0

engineering

road )damsconstructions


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#hat is Prosci$s Organi%ational changemanagement process

A structured process !or managing the 1people side$ o!change on a project or initiati'e

• ,esearch0based

• Holistic• 2asy0to0apply

• .calable


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A"areness A"areness o! the need !orchange

*esire *esire to participate andsupport the change

+no"ledge +no"ledge on ho" to change

Ability Ability to implementre/uired s(ills and beha'iors

,ein!orcement ,ein!orcement to sustain thechange

Prosci ADKAR Model

&he 'e building bloc(s o! success!ul change


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Prosci$s Organi%ational change managementprocess 3 Plans


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Prosci$s Organi%ational change managementprocess0continued

Communication Plan

.ponsor ,oadmap

&raining Plan

,esistance Management

Coaching


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Connecting indi'idual and organi%ationalchange management


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Bahrain Customs Afair OFOQ Project Case .tudy

• OFOQ project 3 Its Objecti'es

• BCA Change characteristics assessment results

• BCA Organi%ational attributes assessment results

• BCA Change Management Plans 4Communication Plan) .ponsor

,oadmap) &raining Plan) ,esistance Management Plan) Coaching5

• Assessing the results

• Challenges 3 lessons learned


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OFOQ project 3 Its Objecti'es

OFOQ project scope is to supply) install commission)operate 3 maintain an integrated &rade Facilitation.ystem 4I&F.5 to support and reengineer BCA businessprocesses-

,e'enue

Facilitation

I&F.

Protection


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OFOQ project 3 Its Objecti'es0Continued

•

&o replace the e6isting eCA. "ith a !ully 7edged trade!acilitation system that "ill signicantly streamline 3 enhance

the Custom Afairs bac(0end 3 !ront0end operations

• &o be in line "ith the +ingdom o! Bahrain$s 89:9 'ision 3

support Bahrain$s aspiration o! becoming the leading &rade hub

in the region

• &o pro'ide best0in0class ser'ices to the business community)

support the +ingdom$s aspirations to become a regional 3

global trade hub 3 adhere to national 3 international security

re/uirements

• &o promote increased trade bet"een the +ingdom o! Bahrain 3

the international trading community through the !ast 3

e;cient application o! customs controls) policies 3 procedures)


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BCA Change characteristics assessmentresults


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BCA Organi%ational attributes assessmentresults


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BCA Change Management Plans


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Communication Plan


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Communication Plan 0Continued


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.ponsor ,oadmap

&arget group Acti'ity


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&raining Plan

&raining processAssesstrainingneeds

Organi%etrainingsessions

2'aluateoutcome

&raining needsAssessment

&raining outcomeAssessment

&rainingAttendance

Microsoft Word

DocumentMicrosoft Excel

Worksheet

Microsoft Excel

Worksheet


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,esistance Management Plan


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,esistance Management Plan0Continued


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,esistance Management Plan0Continued


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,oot cause Ho" to o'ercome


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Coaching Plan


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Assessing the results


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Challenges 3 lessons learned


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Challenges 3 lessons learned 0Continued


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Q 3 A

&han(s

Documents

Change Management Using AKDAR Model