ASSESSMENT OF FUNDAMENTAL COMPETENCIES REVISED SYLLABUS FUNCTIONAL ENGLISH FOR COMPUTER BASED EXAMINATION (CBE) SEPTEMBER 2015 ATTEMPT ObjectiveTo ensure that candidates can communicate effectively in the English language. Learning Outcome On the successful completion of this paper candidates will be able to: 1use a range of vocabulary correctly 2construct sentences using correct grammar 3demonstrate the ability of speed reading and comprehension. GridWeighting Vocabulary15-20Practical use of Grammar20-25Comprehension and Speed reading (General)10-15Total50 Syllabus Ref ContentsLevelLearning OutcomeSource EnglishAVocabulary1Meanings and application of vocabulary listed on: a: "The Oxford 3000- Seventh Edition", and b: Any other list as the Institute may provide at any time before the conduct of Examination. 3LO1.1.1: Comprehend the role that language plays in different contexts

LO1.1.1:Chapter# 1 [Introduction to English] from the Study Text Edition 2015. LO1.1.2: Identify the correct meaning of the word and use synonyms or antonyms for the given words in a sentence LO1.1.2 & LO 1.1.3:Chapter# 5 [Vocabulary] from the Study Text Edition 2015. LO1.1.3: Construct meaningful sentences using the prescribed word list. BPractical use of Grammar 1Parts of speech3LO2.1.1: Suggest the use of verb, adverb, noun, pronoun, adjective, preposition, conjunction and interjection in constructing sentences. LO2.1.1:Chapter# 1 [Introduction to English] from the Study Text Edition 2015. Chapter# 2 [The verb phrase] from the Study Text Edition 2015. Syllabus Ref ContentsLevelLearning OutcomeSource Chapter# 3 [The noun phrase] from the Study Text Edition 2015. Chapter# 4 [Other parts of speech] from the Study Text Edition 2015. 2Rules of sentences3LO2.2.1: Understand and determine declarative, interrogative, imperative, exclamatory and optative sentences LO2.2.1 & LO2.2.2:Chapter# 7 [Sentences] from the Study Text Edition 2015. LO2.2.2: Understand and identify simple, compound, complex, multiple and conditional sentences. 3Phrases and idioms3LO2.3.1: Construct meaningful sentences using commonly used phrases and idioms.LO2.3.1:Chapter# 6 [Phrases and idioms] from the Study Text Edition 2015. 4Tenses3LO2.4.1: Understand and apply rules of tenses in sentences. LO2.4.1:Chapter# 2 [The verb phrase] from the Study Text Edition 2015. 5Direct and indirect speech3LO2.5.1: Understand the difference between direct and indirect speech. LO2.5.1, LO2.5.2 & LO 2.5.3:Chapter# 7 [Sentences] from the Study Text Edition 2015. LO2.5.2: Use direct speech with the correct punctuations and various reporting verbs Syllabus Ref ContentsLevelLearning OutcomeSource LO2.5.3: Identify the changes incidental to the transformation of direct speech to indirect speech. 6Active and passive voice3LO2.6.1: Change the active voice to passive voice and passive voice to active voice. LO2.6.1:Chapter# 7 [Sentences] from the Study Text Edition 2015. 7Punctuation3LO2.7.1: Determine the appropriate use of capital letter, question mark, exclamation mark, full stop, semi-colon, comma, colon, apostrophe, quotation marks, brackets, dash, hyphen, ellipsis. LO2.7.1:Chapter# 7 [Sentences] from the Study Text Edition 2015. C Comprehension and Speed reading (General)

1Comprehension 3LO3.1.1: Comprehend a brief write up and answer questions based on that write up LO3.1.1 & 3.2.2:Chapter# 8 [Writing] from the Study Text Edition 2015. 2Speed reading3LO3.2.2: Assimilate the key contents of a lengthy write up and answer questions based on that write up. Summary Books nameRelevant Chapters ICAPs study text Edition 2015All chapters are relevant. The Study Text is completely in line with the overall learning objective and learning outcomes of the syllabus and fulfills the learning needs of the students effectively. However Section 1 [Essay writing] and 2 [Prcis writing] of Chapter 8 [Writing] of the Text are IRRELEVANT for the CBEs and will not be tested in the examination. ASSESSMENT OF FUNDAMENTAL COMPETENCIES REVISED SYLLABUS BUSINESS COMMUNICATION FOR COMPUTER BASED EXAMINATION (CBE) SEPTEMBER 2015 ATTEMPT ObjectiveTo ensure that candidates can communicate effectively while performing their professional responsibilities. Learning Outcome On the successful completion of this paper candidates will be able to: 1comprehend concepts of business communication 2demonstrate awareness of intra-personal and interpersonal skills 3understand formats of basic business messages and message-writing etiquette 4understand the utility of the internet with respect to business communication. GridWeighting Concepts10-15Intra-personal and Interpersonal skills20-25 Communication via the internet10-15 Total50 Syllabus Ref ContentsLevelLearning OutcomeSource Business CommunicationAConcepts 1Introduction to business communication 3 LO1.1.1: Define business communication. LO1.1.1 & LO 1.1.2: Chapter#1 and 2 [The communication process AND Business communications] from the Study Text Edition 2015. LO1.1.2: Describe with simple examples the goals, patterns (formal and informal) and channels of business communication. 2Communication process 2 LO1.2.1: Define communication process. LO1.2.1 & LO1.2.2:Chapter#1 [The communication process] from the Study Text Edition 2015. LO1.2.2: Explain and illustrate the components of the communication process, namely: context, sender, message, medium, recipient and feedback. LO1.2.3: Identify the information needs of the organization and its sources, levels, and usefulness for effective communication. LO1.2.3: Chapter#2 [Business communications] from the Study Text Edition 2015. LO1.2.4:Explain with simple examples the barriers to effective communication. LO1.2.4:Chapter#1 [The communication process] from the Study Text Edition 2015. Syllabus Ref ContentsLevelLearning OutcomeSource LO1.2.5: Describe different methods of communication and also state its appropriate medium. LO1.2.5:Chapter#1 [The communication process] from the Study Text Edition 2015. LO1.2.6: Classify different types of communication networks and describe their influence on the communication process within an organization. LO1.2.6: Chapter#11 [Communication] from Organizational behaviour by Stephen Robbins.3Seven Cs of effective communication 3LO1.3.1: Describe with simple examples the seven Cs of effective communication. LO1.3.1 & LO 1.3.2:Chapter#3 [Seven Cs of effective communication] from the Study Text Edition 2015. LO1.3.2: Identify weaknesses in a given simple communication process applying the Seven Cs concept and suggest corrections.B Intra-personal and Inter-personal skills

1Nature of Intra-personal communication 3 LO2.1.1: Develop an awareness and appreciation of the importance of intrapersonal communication. LO2.1.1 & LO 2.1.2: Chapter#5-6 [Perception and individual decision making AND Motivation concepts] from Organizational behaviour by Stephen Robbins. LO2.1.2: Identify the basic aspects of intrapersonal communication including self-concept, perception and expectation. Syllabus Ref ContentsLevelLearning OutcomeSource 2Nature of Interpersonal communication 3LO2.2.1: Identify the axioms of interpersonal communication. LO2.2.1:Chapter#1 [The communication process] from the Study Text Edition 2015. LO2.2.2: Specify the purposes of interpersonal communication. LO2.2.2: Chapter#1 [Effective communication in business] from Effective Business Communication by Herta A. Murphy. LO2.2.3: Determine the role of stereotypes in the communication process. LO2.2.3: Chapter#5 [Perception and individual decision making] from Organizational behaviour by Stephen Robbins.LO2.2.4: Identify the role of communication conflict in intercultural relationships. LO2.2.4: Chapter#3 [Communicating Interculturally] from Excellence in business communication by John V. Thill and Courtland L.Bovee. Chapter#3 [Business communication and the global context] from Effective Business Communication by Herta A. Murphy. Syllabus Ref ContentsLevelLearning OutcomeSource LO2.2.5: Explain the key ways to improve interpersonal skills. LO2.2.5: Chapter#1 [What is Organizational behaviour?] from Organizational behaviour by Stephen Robbins.

Chapter#1 [Effective communication in business] from Effective Business Communication by Herta A. Murphy. LO2.2.6: Identify the elements and traits of ethics in interpersonal communication. LO2.2.6:Chapter#1 [Communicating successfully in an organization] from Excellence in business communication by John V. Thill and Courtland L.Bovee. Chapter#4 [Business communication and the ethical context] from Effective Business Communication by Herta A. Murphy. 3Critical Thinking 3 LO2.3.1: Explain the difference between creative thinking and critical thinking. LO2.3.1 & LO2.3.2: Chapter#5 [Perception and individual decision making] from Organizational behaviour by Stephen Robbins. LO2.3.2: Assess the effect of critical thinking over communication. Syllabus Ref ContentsLevelLearning OutcomeSource 4Non-verbal communication3LO2.4.1: Identify forms of non-verbal communication including facial expressions, posture, gestures, eye contact, voice and touch. LO2.4.1 & 2.4.2:Chapter#2 [Understanding business communication] from Excellence in business communication by John V. Thill and Courtland L.Bovee. Chapter#1 [Effective communication in business] from Effective Business Communication by Herta A. Murphy. LO2.4.2: Explain the uses of non-verbal messages. 5Verbal communication3LO2.5.1: Contrast between oral and written communication. LO2.5.1, LO2.5.2 & LO2.5.3:Chapter#16-17 [Interviewing for employment and following up AND Listening, interviewing and conducting meetings] from Excellence in business communication by John V. Thill and Courtland L.Bovee. Chapter#14,15,16, 17 [Strategies for successful speaking and successful listening, Strategies for successful informative and persuasive speaking, Strategies for successful interpersonal communication ANDLO2.5.2: Explain and account for the basic forms of oral communication including; face to face communications, interviews, telephone conversations, grapevine, negotiations, meetings, lecture/speech. LO2.5.3: Contrast between speaking and listening skills. Syllabus Ref ContentsLevelLearning OutcomeSource Strategies for successful business and group meetings] from Effective Business Communication by Herta A. Murphy LO2.5.4: Develop a personal, constructive approach to dealing with conflict situations through speech communication strategies of conflict resolution. LO2.5.4: Chapter#15 [Conflict and negotiation] from Organizational behaviour by Stephen Robbins.LO2.5.5: Explain the principles of preparing and delivering an effective public speech. LO2.5.5: Chapter#15 [Strategies for successful informative and persuasive speaking] from Effective Business Communication by Herta A. Murphy. Chapter#18 [Giving speeches and oral presentations] from Excellence in business communication by John V. Thill and Courtland L.Bovee. LO2.5.6: Explain the importance of listening in effective business communication. LO2.5.6 & LO2.5.7:Chapter#4 [Listening skills] from the Study Text Edition 2015. LO2.5.7: Describe types and barriers to listening. Syllabus Ref ContentsLevelLearning OutcomeSource 6Visual communication2LO2.6.1: Assess the role of visual communication in simplifying and comparing information and illustrating trends and ideas. LO2.6.1:Appendix A from Effective Business Communication by Herta A. Murphy. 7Written Communication3LO2.7.1: Classify the type of business letters and circulars. LO2.7.1 & LO 2.7.2:Chapter#5 & 6 [Written business messages AND Letters and circulars] from the Study Text Edition 2015. LO2.7.2:Determine the qualities of an effective letter and circular. LO2.7.3: Describe the different components of business letter. LO2.7.3:Chapter#6 [Letters and circulars] from the Study Text Edition 2015. LO2.7.4: Explain the salient features of the persuasive letters and circulars. LO2.7.4Chapter#5 [Written business messages] from the Study Text Edition 2015. LO2.7.5: State the meaning and purpose of a short business report. LO2.7.5 & 2.7.6:Chapter#7 [Business reports] from the Study Text Edition 2015. LO2.7.6: Describe the contents of a business report. Syllabus Ref ContentsLevelLearning OutcomeSource LO2.7.7: Differentiate between different types of reports. LO2.7.7 & 2.7.8:Chapter#12, 13 and14 [Writing Short reports, Planning long reports AND Completing formal reports and proposals] from Excellence in business communication by John V. Thilland Courtland L.Bovee. Chapter#11-12 [Short reports AND Long (formal) reports] from Effective Business Communication by Herta A. Murphy. LO2.7.8: Explain the contents of different types of reports. CCommunication via the internet

1Website hosting (types and services) 1LO3.1.1: State meaning, types and services of web hosting. LO 3.1.1: Chapter#8 [Communication via the internet] from the Study Text Edition 2015. 2Types of electronic communication 2LO3.2.1: Explain the main features and practical use of social networking forums, blogs, podcasting, discussion boards, messaging, video conferencing and email. LO3.2.1 & LO 3.2.2:Chapter#4 & 5 [Communicating through technology AND Planning business messages] from Excellence in business communication by John V. Thill Syllabus Ref ContentsLevelLearning OutcomeSource LO3.2.2: Discuss the benefits and limitations of various types of electronic communication. and Courtland L.Bovee. Chapter#5 [Business communication and the technology context] from Effective Business Communication by Herta A. Murphy. Chapter#11 [Communication] from Organizational behaviour by Stephen Robbins. Chapter 8 [Communication via the internet] from the Study Text Edition 2015. Summary Books namesRelevant Chapters ICAPs study text Edition 2015All chapters are relevant. For chapters 5, 6 and 7, bear in mind that students are only required to assimilate the types, features and contents of different types of written communication. They would not be asked to produce any written communication. Organizational behaviour by Stephen P. Robbins, Timothy A. Judge, Seema Sanghi [13th Edition] Chapters 1, 5, 6, 11, 15 Effective Business Communication by Herta A. Murphy [7th Edition] Chapters 1, 3, 4, 5, 11, 12, 14, 15, 16, 17 and Appendix A Excellence in business communication by John V. Thill and Courtland L.Bovee [4th Edition] Chapters 1, 2,3, 4, 5, 12, 13, 14, 16, 17, 18