Chap 1 Training and development an overview

8/13/2019 Chap 1 Training and development an overview

1/26

Training and Development


2/26

2

Do Organizations Need Training

The answer is YES

However, we must know

the purposeandfunctionsof trainingbefore we can use it.

EgBoston PizzaInternational , HomeDepot


3/26

3

Training and Development (T&D)

Human Resource DevelopmentMajor HRM

function consisting not only of T&D, but also

individual career planning and developmentactivities and performance appraisal

Training and DevelopmentHeart of a

continuous effort designed to improveemployee competency and organizational

performance


4/26

4

What is Training?

Training is a systematic process through

which an organizations human resourcesgain knowledge and develop skills by

instruction and practical activities that result

in improved corporate performance.


5/26

5

Training and Development (T&D)

Training- Designed to provide learners with the

knowledge and skills needed for their present

jobsformal and informal

Planned and systematic effort to modify or

develop skills, knowledge through learningexperience to achieve effective performance in

a range of activities


6/26

Developmentapplication of the acquired

knowledge, theories, skills to the job for

organizational effectiveness

Development - Involves learning that goes

beyond today's jobmore long-term focus


7/26


8/26

Objectives

To train employees in the companies cultureand ethos

To prepare employees for job requirements

To improve work methods to increase qualityand quantity of output

To prevent obsolescence

Succession planning Reduce supervision

Build interpersonal relations/positivity


9/26

Why Training and Development

Changes in organizational structure

Changes in technology

Need for more highly skilled workers

Changes in employee educational level

Changes in workforce Increased emphasis on learning

organizations


10/26

10

Importance of Training

Maintains qualified products / services

Achieves high service standards

Provides information for new comers

Refreshes memory of old employees

Achieves learning about new things; technology,products / service delivery

Reduces mistakes - minimizing costs

Opportunity for staff to feedback / suggestimprovements

Improves communication & relationships - betterteamwork


11/26

Challenges of training

Not the only solution

Objectives and need mismatch

Intervention methodology Result based training

Nice to know and must know

For sake of numbers Trainers competencies


12/26

Cause Solution

If skill or knowledge.training

If lack feedback..feedback, standards

If not motivated.rewards, consequences

If unclear expectations..std, measure, discuss

If job environmentchange environment

P. 39


13/26


14/26

14

1) Assessing Training Needs

Conduct a training needs analysis by either one,

or both, of the following

External approach (company, guests, society)

Internal approachusing a staff opinion survey.


15/26

15

2) Preparing Training Plan

Consider whether to design a long (5-10 years),

medium (3-5 years) or short (1 year) term

plan.

Ask your self What are we going to achieve in

the time period?

Use a holistic approach by using a calendar for

inputting your training activities.


16/26

16

Training Calendar Example

1 2 3 4 5 6 7...

Attitude

Train the trainer

Job competencySales techniques

Telephone manner

Training Area Month in the year


17/26


18/26

18

3) Specifying Training Objectives

Training Objectives must be specific & measurable.

Why? Very difficult to measure effectiveness after

course is finished.

What should trainees be able to accomplishafter

participating in the training program?

What is the desired levelof such accomplishment,

according to industry or organizational standards?

Do you want to develop attitudes, skills, knowledge or

some combinationof these three?


19/26

19

4) Designing the Training Program

1. Program duration

2. Program structure

3. Instruction methods

4. Trainers qualification5. Nature of trainees

6. Support resourcesmaterials, OHP,

classroom

7. Training location &environment

8. Criteria & methods forassessing participantlearning andachievement

9. Criteria & methods for

evaluating theprogram


20/26

20

5) Selecting Instructional Methods

Note: This is the most important step

On-the job-training (OJT) learn while youre working

Off -the job-training In house, training or classroom

External, consultancies or attending external classes

Independent bodies, such as government talks

Distance learning, from books or notes

Computer-assisted learning Interactive-video training

Video conferencing, same as classroom except teachers andstudents are in different locations.


21/26

21

7) Implementing the Training

ProgramBesides trainers qualifications and experience:

Participant selection

Group comfort - physical & psychological

Trainer enthusiasm & skills

Effective communication

Feedback mechanism

The need to learn new training skills

Preparation by trainers


22/26

22

8) Evaluating the Training

Three Levels of Evaluation

1. Immediate Feedback Survey or interview directly after training

2. Post-Training Test

Trainee applying learned tasks in workplace?3. Post-Training Appraisals

Conducted by immediate supervisors of

trainees


23/26

23

9) Planning Future TrainingLast step in the training process

After taking all evaluated comments, trainersshould modify the programs to keep good

things and make suggested improvements Remember, even with the same topic for different

trainees, trainers should address many parts ofthe training process again and consider new

approaches.


24/26

24

e.g. New Employee Orientation

Time Topic Method Activity

9:00-9:30 AM Welcome Speechby GM

Speech Talk & hand shake

9:30-10:00 AM Intro to Company

Background

Slide

Presentation

Slide Show &

Video Tape

3:00-4:00 PM Fire Safety Talk Security

Manager

Fire Drill &

Equipment


25/26

Companies & Training Communication skills

Management development

Employee orientation

Safety

Leadership Customer service

Sexual harassment

Problem solving

Computer systems Team building

Managing change

Time management

Sales


26/26

Assignement

1. Review the ASTD and ISTD website

2. Identify the top 10 companies in India using

training & development

Choose any one company to research.

Prepare a report ( Not exceeding 3 pages)

Documents

Chap 1 Training and development an overview